Besides providing rapid access to guidance from top-tier IT consultants and subject matter experts to help Los Angeles, California organizations to resolve discrete IT problems or strategic projects, Progent can provide short-term staff augmentation to deliver more broadly defined services like PC support, network administration, and Call Center services. On-demand staffing makes it possible for organizations to deal with planned or unexpected peaks in demand for network personnel, which may be caused by situations like company mergers, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also cover voids resulting from the absence of full-time staff members because of scheduled vacations, illness, termination, or other reasons.
Advantages of Progent's Short-Term IT Staffing Services
Progent's temporary supplemental staffing services give organizations the flexibility to respond to increases in requirements for IT services without dealing with the expense and hassle that come with reviewing and hiring professional technical help and without the risk of increasing your full-time head count.
Important aspects of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid access to seasoned network pros
- Simple engagement, cessation, and resumption of services
- Transparent augmentation of your full-time network support team
- Full reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Close working relationship with a world-class, full-service source for network support
Progent's co-managed Call Center service is a specialized flexible staff expansion alternative that enables IT groups to share the work of Help Desk support transparently between their internal network personnel and Progent's extensive team of IT support specialists. Working as a transparent supplement of your full-time Call Center, Progent's co-managed Help Desk program is a joint support alternative powered by the leading group professional services tool for managing, service requests, generating tickets, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network expertise for organizations throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Los Angeles, California Businesses
Progent's veteran team of certified consultants and technical experts can provide Los Angeles, California organizations a broad range of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:
Contact Progent for Temporary Staffing Services for Los Angeles, California Businesses
To learn more details about Progent's short-term staff augmentation services for Los Angeles, California companies, call 800-993-9400 or visit Contact Progent.