Fast and Affordable Online Troubleshooting for Los Angeles California Computer Systems
Urgent Online Help for Los Angeles SystemsFor organizations located in Los Angeles California, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.

Progent's online support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to resolve most information system issues rapidly. Efficient support reduces direct costs because solutions accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly important for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you actually get. In contrast to many online service organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where speedy. minor fixes somehow end up as large bills. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized technologies and field-tested processes which permit the highest level of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to access your company's environment remotely without compromising corporate security.

Progent's sophisticated technical support reporting system stores detailed histories of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of assistance provided to every Progent customer by any engineer. This database of issues and fixes is organized as a quickly accessible proprietary knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and close associations with key industry leaders such as Cisco and Microsoft open up other massive support databases and permit priority access to vendors' in-house product engineers with the result that Progent's remote consulting specialists can come up with optimal resolutions in the least time.

Online technical support services offered by Progent to clients in Los Angeles California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can assist you in building an effective new Call Center or revamping your established organization, selecting or customizing Help Desk application software to handle the particular demands of your business, or adding temporary online personnel to reinforce your in-house Help Desk group to handle demanding scenarios like software transitions, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran network consultants provides your workers in Los Angeles California quick assistance from an effective support resource with substantial background offering telephone-based help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a major driver of company efficiency, and Progent's target is to fix instead of just document IT problems.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply online professional engineering expertise and training in special business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Los Angeles California remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your network support is proactive rather than reactive. By detecting looming issues before they cause downtime, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a combination of platforms.
How Your Los Angeles Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Los Angeles California, Progent's online network support engineers are ready to provide expert and cost-effective system support the instant your organization has to have it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix network problems quickly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Los Angeles business deals with a local independent consultant or employs a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the expertise to resolve unexpected network emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Offices in Los Angeles California
Progent's remote technical help services enable your Los Angeles company to experience the advantages of immediate, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your local support resources
    For most offices in Los Angeles California, local network support providers, whether represented by outside consultants or an in-house maintenance staff, can resolve typical network issues. However, serious problems might strike when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your local service people. In these situations, Progent's on-call support experts provide an easy, fast, and economical way to augment your regular resources and to pass on valuable knowledge to improve your capability to handle downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller companies commonly depend on independent freelance consultants. While independent consultants have less internal costs than larger consulting organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the absence of backup help may force your company to go without help during an emergency. As your company grows, network unavailability and problems with vital software are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup service expertise to insure your network remains up and running.

  • Build a Solid Basis for Smooth Expansion
    Businesses often begin with an IT system created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. Such poorly designed systems need proper assessment, intelligent strategic planning, and extensive technical expertise to evolve to a system architecture that can offer the stable foundation to meet current business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations need advice and technical education to navigate through an ever more complex array of technology options capable of promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the best interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical experience, refined remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.



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