Immediate Remote Troubleshooting for Los Angeles Computer Systems
Fast Online Help for Los Angeles NetworksFor organizations located in Los Angeles or anywhere in the state of California, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support experts provide exceptional leverage because they possess the practical experience and have access to the advanced tools necessary to resolve most network problems quickly. This reduces immediate expenses because service calls require minimal chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally with incidental costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike many online support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where quick solutions manage to end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for remote help and repair for computer systems of any size. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to connect to your environment remotely without breaching system security.

Progent's advanced technical support reporting application stores thorough records describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of all help provided to each Progent customer by any Progent consultant. This archive of anomalies and fixes is structured as a conveniently accessible support knowledge base that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft open up other massive technical support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service experts can find the best solutions in the least time.

Online support provided by Progent to businesses in Los Angeles and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center staff of veteran information technology experts gives your clients in Los Angeles or anywhere in the state of California instant contact with an efficient support group with years of experience offering telephone-based support and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a solid enabler of company productivity, and Progent's target is to resolve instead of merely record network issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts Group provides online and in-depth engineering expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Los Angeles, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By uncovering emerging issues before they result in crashes, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or environments that support a combination of platforms.
How Your Los Angeles Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Los Angeles or anywhere in the state of California, Progent's online network support engineers can deliver professional and cost-effective system help the moment your business needs it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to solve network problems quickly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Los Angeles company works with a local independent consultant or maintains a full time IT staff that know how to handle ordinary computer problems, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the time or the experience to fix unexpected network emergencies or especially tough integration projects.

Details of Progent's Online Network Support for Los Angeles
Progent's online help, remote troubleshooting, system security consulting, and network management services offer businesses in Los Angeles or throughout the state of California unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical experience, refined remote support software, and familiarity with corporate IT enable businesses to escape the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.