Fast Online Support for Los Angeles Networks
Immediate Phone Technical Support for Los Angeles SystemsFor organizations located in Los Angeles or anywhere in the state of California, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the services of CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more in indirect costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike many remote support companies, Progent requires no startup fee or minimum job duration. Progent's one-minute granularity and clean model for billing save you from scenarios where fast solutions somehow end up as large tabs. Progent's skill at dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized technologies and field-proven methodologies that promote the highest degree of efficiency for remote help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's Technical Response Center to connect to your environment remotely without breaching system security.

Progent's proven customer support reporting system includes detailed histories describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the details of all help delivered to each customer by every consultant. This database of trouble tickets and solutions is stored as an easily exploitable support database that enables Progent's remote support experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's remote consulting specialists are able to arrive at optimal solutions quickly.

Online technical services provided by Progent to customers in Los Angeles and throughout the state of California include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Call Center consulting expertise can support you in building an efficient new Call Center or revamping your existing organization, evaluating or customizing Help Desk Call Center software to address the particular requirements of your corporation, or providing occasional phone support staff to supplement your existing Help Desk Call Center team to handle unusually busy events such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk team of experienced information technology experts offers your customers in Los Angeles or anywhere in the state of California instant communication with a reliable technical support resource with extensive experience providing phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a key driver of business productivity, and Progent's intent is to solve and not merely track network issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online advanced consulting expertise and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Los Angeles, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting looming problems before they expand into full-scale emergencies, automated monitoring can minimize inconvenient and costly network failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems powered by a combination of OS platforms.
How Your Los Angeles Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Los Angeles or throughout the state of California, Progent's online computer support specialists can provide expert and economical system help whenever your organization needs it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online access tools to solve IT problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Los Angeles business works with a local freelance support technician or employs a full time organization that can deal with the majority of computer problems, Progent’s Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the time or the knowledge to handle sudden system crises or especially complicated integration projects.

Details of Progent's Online Computer Support for Los Angeles
Progent's phone help, Internet-based repair, network security expertise, and network administration services give businesses in Los Angeles or throughout the state of California the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can provide your office world class IT support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, refined remote support software, and understanding of enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, at the front lines of network support, performing a broad range of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not only expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you pay only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no retainer for services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every consultant to each customer. The discipline of detailing and organizing support records allows more effective support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.