Fast and Affordable Online Troubleshooting for Los Angeles California Computer Systems
For organizations located in Los Angeles California, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.
Progent's online support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to resolve most information system issues rapidly. Efficient support reduces direct costs because solutions accumulate minimal billable consulting minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization benefits additionally in indirect costs by reducing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is particularly important for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you actually get. In contrast to many online service organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and clean model for pricing eliminate scenarios where speedy. minor fixes somehow end up as large bills. Progent's skill at dealing with problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of customized technologies and field-tested processes which permit the highest level of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's remote service group to access your company's environment remotely without compromising corporate security.
Progent's sophisticated technical support reporting system stores detailed histories of the support that Progent's clients have received. Progent's staff service personnel have the benefit of the details of assistance provided to every Progent customer by any engineer. This database of issues and fixes is organized as a quickly accessible proprietary knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and close associations with key industry leaders such as Cisco and Microsoft open up other massive support databases and permit priority access to vendors' in-house product engineers with the result that Progent's remote consulting specialists can come up with optimal resolutions in the least time.
Online technical support services offered by Progent to clients in Los Angeles California include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers offer computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams consulting, Skype for Business migration support, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop services to assist you company to deploy, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and certifies a consultant's network technology skills at the master level. Cisco-qualified CCIEs can deal with the most stubborn issues associated with network design, integration, management, compliance, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and developing workarounds or identifying software patches. CCIEs represent an excellent cost-effectiveness because their depth of experience enables them to resolve problems quickly. In many instances, less experienced engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of advanced on-line support technology to provide efficient, safe, and economical diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs offer help for all of Cisco's popular family of networking appliances by offering services that include:
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP cybersecurity experts offer a variety of security services to enhance the immunity of your Windows, macOS and OS X, Linux environment against attacks or assist your company to recover rapidly after a damaging penetration. Security services available from Progent cover thorough data security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm attacks; configuring firewalls; designing secure architectures for remote and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help businesses of any size integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can generate reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online support services to address a wide array of information technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Los Angeles Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting support can assist you in building an effective new Call Center or revamping your established organization, selecting or customizing Help Desk application software to handle the particular demands of your business, or adding temporary online personnel to reinforce your in-house Help Desk group to handle demanding scenarios like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network consultants provides your workers in Los Angeles California quick assistance from an effective support resource with substantial background offering telephone-based help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a major driver of company efficiency, and Progent's target is to fix instead of just document IT problems.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply online professional engineering expertise and training in special business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Los Angeles California remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your network support is proactive rather than reactive. By detecting looming issues before they cause downtime, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a combination of platforms.
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Los Angeles California, Progent's online network support engineers are ready to provide expert and cost-effective system support the instant your organization has to have it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix network problems quickly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Los Angeles business deals with a local independent consultant or employs a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the time or the expertise to resolve unexpected network emergencies or especially complicated integration problems.
Advantages of Progent's IT Support for Offices in Los Angeles California
Progent's remote technical help services enable your Los Angeles company to experience the advantages of immediate, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by becoming increasingly available, productive, and secure. Benefits to your business include:
- Convenient remote extension of your local support resources
For most offices in Los Angeles California, local network support providers, whether represented by outside consultants or an in-house maintenance staff, can resolve typical network issues. However, serious problems might strike when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your local service people. In these situations, Progent's on-call support experts provide an easy, fast, and economical way to augment your regular resources and to pass on valuable knowledge to improve your capability to handle downstream problems in-house.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller companies commonly depend on independent freelance consultants. While independent consultants have less internal costs than larger consulting organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the absence of backup help may force your company to go without help during an emergency. As your company grows, network unavailability and problems with vital software are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup service expertise to insure your network remains up and running.
- Build a Solid Basis for Smooth Expansion
Businesses often begin with an IT system created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. Such poorly designed systems need proper assessment, intelligent strategic planning, and extensive technical expertise to evolve to a system architecture that can offer the stable foundation to meet current business demands and facilitate downstream expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller organizations need advice and technical education to navigate through an ever more complex array of technology options capable of promoting business growth and enhancing efficiency. Businesses do not need a network consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical expertise with the best interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical experience, refined remote support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 migration, Windows 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits by the minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.