Computer Network Support Services for

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Fast Remote Help for Los Angeles IT Networks
For companies located in Los Angeles or anywhere in California, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with complex networking issues, as well as the services of CISSP-qualified security experts to help with advanced security design and diagnostic issues.

Progent's online support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of network issues rapidly. Efficient support lowers immediate costs because solutions use up minimal chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization benefits additionally with indirect costs by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are charged only for the services that you actually get. Unlike many remote support companies, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with situations where quick repairs somehow turn into large tabs. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and field-proven methodologies which ensure the maximum degree of effectiveness for online help and repair for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to access your environment without compromising corporate security.

Progent's sophisticated service reporting application maintains detailed histories for all service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of services rendered to each Progent client by every consultant. This database of problems and fixes is stored as an easily retrievable internal database that enables Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and close associations with major vendors including Cisco and Microsoft open up other extensive technical knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's online service specialists can arrive at optimal resolutions promptly.

Online support services provided by Progent to companies in Los Angeles and anywhere in the state of California include:

• Certified MS Windows Support
  Progent's Microsoft-certified remote service engineers can provide computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide variety of platform support such as Windows Server 2016 migration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2013 design, Skype for Business migration consulting, Lync Server integration, and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Microsoft Office Access Programming, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a broad range of cost-effective PC desktop consulting and support services to help your business to deploy, configure, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing mobile devices.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to resolve the most challenging issues occurring in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing alternate approaches or identifying software updates. CCIEs are an exceptional value because their depth of experience enables them to find solutions for problems rapidly. In common instances, less experienced consultants can struggle for hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your network using sophisticated on-line support technology to provide efficient, secure, and affordable analysis and remediation.

  Progent's CCIEs can provide assistance with the entire range of Cisco's popular selection of connectivity appliances by providing services such as:

  • ASA Next Generation Firewalls with Firepower Configuration and Troubleshooting
  • Cisco Routers Configuration and Troubleshooting Support
  • Cisco Catalyst Switches Deployment Services
  • Nexus Switches Deployment Expertise
  • Cisco Meraki Switches Support and Troubleshooting Expertise
  • Cisco Aironet Wireless Access Points Deployment Help
  • Cisco WiFi Controllers Support Services
  • Cisco Meraki Wireless Access Points Deployment Expertise
  • Cisco Unified Communications Manager and CallManager Integration and Troubleshooting
  • Cisco Voice over IP (VoIP) Phones and IP Video Desktop Phones Consulting Services and Cisco Wireless VoIP Phone Integration
  • Cisco VPN Consulting Expertise
  • SIP and CUBE Infrastructure Solutions: SIP Trunking and Cisco CUBE Integration Expertise

• CISSP, ISSAP, and CISM Certified Network Security Experts
  Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist you to recuperate rapidly following a serious penetration. Security support services offered by Progent include: in depth data security and compliance evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; configuring firewalls; designing safe architectures for remote and mobile communication; guarding your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote consulting support to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for recovering services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.

  Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online consulting services to address a broad range of computer technologies including network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux and Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX/Linux support engineers can offer emergency phone-based help resolving problems within UNIX/Linux networks powered by popular derivatives of UNIX including:
  — Apple Mac OS X
  — Solaris
  — IBM AIX Operating System
  — HP-UX (Hewlett Packard UNIX)
  — BSD
  — SGI/Irix
  

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows customers to complete critical projects economically and on schedule. Progent's special remote consulting services include:

• Call Center Support
  Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who don't have the budget to build and maintain an in-house Help Desk Call Center but who need quick response from a dependable Call Center with professional phone assistance as well as the ability to escalate the most challenging problems to advanced engineers.

  Progent’s Virtual Help Desk is intended for larger businesses and operates as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation option for the most difficult computer system problems, or be available in hectic instances when your regular service providers are swamped.

  Progent's Help Desk staff of veteran network professionals offers your clients in Los Angeles or anywhere in the state of California quick communication with a dependable technical support group with extensive background delivering telephone-based support and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to company productivity, and Progent's aim is to fix instead of simply annotate IT issues.

• Applications Support: Education, Customization, and Integration
  Progent's Applications Experts staff can supply phone-based and in-depth engineering expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Group.

• Unified and Streamlined Management of Hybrid Cloud Networks
  Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

• Remote IT Infrastructure Monitoring Services
  Progent can deliver companies in Los Angeles, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so your network maintenance is proactive and automated. By anticipating emerging trouble spots before they result in full-scale emergencies, proactive monitoring can ward off disruptive and expensive network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by a variety of OS platforms.

Even if your Los Angeles company has a local independent support technician or maintains an in-house organization that can handle common network issues, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to address unexpected system crises or especially tough integration projects.

Features of Progent's Online Computer Services for Los Angeles
Progent's phone support, Internet-based repair, network security expertise, and network management services offer companies in Los Angeles or anywhere in the state of California unparalleled leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's online help services include:

• Fast Phone Contact with Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Los Angeles and is also ideal for networks in more remote regions of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, technical information, and continuing education.

• By the Minute Billing to Reduce Expenses
  Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent has no minimum charge for phone help and requires no ongoing subscription fee for services delivered during regular working hours. This keeps you from paying big bills for quick fixes.

• Access to Cisco Network Design Experts
  Progent's certified experts for Cisco offers the services of on-staff professionals who have skill in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.

• Application Specialists Consulting
  Progent's basic support services consist of technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting support in specific business applications. Help available from the Application Experts Team includes:
  — Microsoft Dynamics GP/Great Plains Support and Customization
  — Microsoft Project Expertise
  — Office 365 integration support
  — Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
  — Microsoft Office Word and Office 365 Word Consulting
  — Business Information (BI) Reporting Development and Training
  — Business Information (BI) Reporting Development and Troubleshooting
  — UNIX, Linux and Solaris Help
  — SQL Server 2016 Application Programming and SQL Server 2014 Software Programming and Debugging
  — Oracle Management and Software Programming
  — MySQL Database Administration and Software Programming
  — Apple Macintosh Consulting
  — Amazon Marketplace Web Service (Amazon MWS) Application Development

  By offering a convenient one-stop resource for IT generalists and specialists, Progent can tailor fast, inexpensive, and thorough IT solutions that fit the unique needs of your company.

• Sophisticated Remote Connectivity Software
  Protected online access allows Progent's service professionals to observe precisely what your users see. This makes it possible to find fast solutions to problems that might otherwise require a costly onsite service call. State-of-the-art remote connectivity software and expert engineers together allow Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in offsite support and automated system analysis.

• Support for Leading VPN Products
  Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.

• Round-the-Clock Service for Maximum System Uptime
  For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network availability.

• Help Desk Outsourcing
  Progent's Help Desk support programs are designed especially for budget-conscious organizations whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, refined support software, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

• Certified Expertise in Microsoft's Complete Family of Server Platforms
  Progent can provide in-depth expertise for Microsoft’s leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

• Value Pricing
  Progent's pricing model is to bill for remote support and in-person visits by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Companies who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.

• 24x7 Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the only support companies to provide round-the-clock remote tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive service losses.

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