Fast and Affordable Online Troubleshooting for Los Angeles Computer Systems
Immediate Remote Technical Support for Los Angeles SystemsFor organizations located in Los Angeles or anywhere in the state of California, Progent offers online support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online technical support engineers offer excellent value because they possess the real-world experience and are equipped with the sophisticated tools needed to resolve most information system problems quickly. This reduces direct costs because service calls use up fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is especially important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike typical online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor fixes somehow end up as big invoices. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which ensure the highest level of efficiency for remote help and repair for information networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's online support team to access your environment without compromising corporate security.

Progent's powerful service reporting application maintains thorough documentation for the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of support rendered to every Progent customer by any consultant. This history of issues and responses is structured as a quickly retrievable proprietary knowledge base that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft make available other massive support databases and allow quick access to manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.

Online services offered by Progent to customers in Los Angeles and throughout the state of California include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so any potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Call Center service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting support can support you in creating an effective new Help Desk or improving your established one, identifying or modifying Help Desk Call Center software products to meet the unique requirements of your company, or adding temporary online staff to work with your existing Help Desk Call Center team during unusually busy events such as software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your clients in Los Angeles or anywhere in the state of California rapid communication with a dependable support group with substantial background delivering telephone-based support and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center the reputation as a solid driver of company performance, and Progent's intent is to resolve and not simply record technical problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff provides remote advanced consulting expertise and training in special application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, programming, and education services, see Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Los Angeles, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so that your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they evolve into downtime, system monitoring can minimize stressful and expensive service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that incorporate multiple platforms.
How Your Los Angeles Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Los Angeles or throughout the state of California, Progent's online network support specialists are ready to provide expert and economical IT help whenever your business needs it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair network problems quickly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Los Angeles company deals with a local freelance support technician or employs an in-house organization that can handle ordinary network issues, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to fix unexpected system emergencies or particularly complex integration problems.

Details of Progent's Online Network Support for Los Angeles
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Los Angeles or anywhere in the state of California the greatest leverage for your support investment. Whether you require occasional phone help and remote network repair or full-time Help Desk call center services and network management, Progent's experts can provide your organization enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT background, refined support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average more than a decade of real-world professional background, at the forefront of network support, executing a wide variety of IT projects for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits by the minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to each client. The practice of detailing and organizing service activity allows more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.