Fast Online Troubleshooting for Los Angeles California Computer Systems
For companies located in Los Angeles California, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote technical support experts provide excellent value due to the fact that they have the practical background and have access to the advanced tools required to solve most network issues quickly. This lowers direct expenses since service calls require fewer billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves even more with indirect costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor solutions somehow end up as major bills. Progent's skill at solving problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and field-proven methodologies which permit the maximum level of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to access your environment without compromising system security.
Progent's powerful service reporting system keeps detailed documentation for all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of assistance provided to each customer by any engineer. This history of issues and responses is stored as a quickly searchable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close associations with key vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit quick access to vendors' in-house engineering staff so Progent's online service experts can arrive at the most efficient resolutions in the least time.
Online support services available from Progent to clients in Los Angeles California include:
Certified Windows Experts
Progent's Microsoft-expert online service professionals can deliver computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to help your business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and indicates a consultant's network technology skills at the expert level. CCIEs know how to resolve even the most stubborn problems encountered in network infrastructure design, integration, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing workarounds or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to find solutions for problems rapidly. In many cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can interface to your network via the latest remote support technology to provide fast, safe, and economical diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity appliances by delivering consulting services such as:
CISM and CISSP Premier System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist your business to recuperate quickly following a damaging breach. Security services offered by Progent include: in depth network security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; integrating firewalls; building secure mechanisms for remote and mobile connectivity; securing your messaging system from spam and DHA attacks; and managing 24x7 proactive monitoring.
Progent offers advanced remote consulting to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide array of information technologies including system infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based remote engineering services include:
How Your Los Angeles Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of experienced network professionals offers your customers in Los Angeles California rapid contact with a large network service resource with years of experience delivering telephone-based help and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a significant driver of business efficiency, and Progent's target is to solve instead of simply report network problems.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Los Angeles California remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your IT maintenance is proactive and automated. By detecting potential issues before they evolve into network outages, automated monitoring can ward off stressful and costly service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a variety of operating systems.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Los Angeles California, Progent's online computer support specialists can provide professional and cost-effective IT help the moment your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.
Even if your Los Angeles office deals with a regular freelance consultant or employs a full time IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to handle unexpected network crises or particularly complex integration problems.
Features of Progent's Online Network Support for Los Angeles California
Progent's phone support, remote troubleshooting, system security expertise, and network management services give offices in Los Angeles California the greatest leverage for your IT investment. Whether you need one-time phone support and remote network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the cost and hassle of running a large internal IT organization. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Los Angeles California and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a broad array of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers remote help on a per-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for phone support and requires no monthly retainer for services provided during regular working hours. This protects you from paying big bills for simple fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide help from authorized specialists with skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to help you create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic consulting services include system integration, Microsoft Exchange expertise, system security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting support in specific business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management and Application Programming
MySQL Project Management and Software Development
Apple Mac Consulting
Amazon MWS Programming
By providing a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that meet the special needs of your business.
- Advanced Online Connectivity Tools
Protected remote connectivity allows Progent's service professionals to see exactly what your users see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly personal visit. Effective remote connectivity tools and experienced technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious businesses whose clients need instant access to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, refined remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent offers world-class support for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be tempted to permit simple problems to fester.
- Full Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local service organizations who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by every staff member to each customer. The practice of detailing and organizing support activity results in more efficient service and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.