Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
|Mission Viejo, CA
||27201 Puerta Real
Mission Viejo, California, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
Ontario, California, 91764
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Immediate Remote Troubleshooting for Los Angeles IT Networks
For companies in Los Angeles or anywhere in California, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's online support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced tools necessary to solve the majority of information system problems rapidly. This reduces immediate costs since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization benefits even more with incidental costs by reducing or avoiding system downtime and associated costs due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online technical support expertise is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you pay just for the services that you actually get. Unlike many online support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at solving problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a collection of customized technologies and field-tested processes which promote the highest level of efficiency for online help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to connect to your computer system remotely without compromising network security.
Progent's powerful customer support reporting system includes extensive records for the support that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance delivered to every Progent customer by every consultant. This database of trouble tickets and responses is stored as a readily searchable internal knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft make available additional extensive technical support databases and permit quick access to vendors' internal product engineers so Progent's online service experts are able to determine optimal solutions in the least time.
Remote technical support services available from Progent to customers in Los Angeles and anywhere in the state of California include:
Certified MS Windows Experts
Progent's Microsoft-qualified online service professionals offer computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop services to assist you company to install, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 upgrade help plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and certifies a consultant's technical skills at the expert level. CCIEs know how to resolve even the most challenging issues encountered in network planning, deployment, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software patches. CCIEs represent an exceptional value since their deep experience allows them to fix problems quickly. In many cases, less seasoned engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can connect to your environment via state-of-the-art on-line support technology to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's certified CISM and CISSP cybersecurity consultants can provide a range of system protection services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your company to recover rapidly following a serious breach. Security services offered by Progent include: in depth data security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging system against spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting services to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to address a wide array of information technologies such as network architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in environments that include Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's leading corporations. The ProSight series of outsourced network management services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so that any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup system that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's special online consulting services include:
How Your Los Angeles Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center service options for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who lack the money or time to support an internal Call Center but who want fast access to an effective Help Desk Call Center with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Help Desk or enhancing your established one, evaluating or customizing Help Desk Call Center software products to meet the unique needs of your corporation, or providing temporary phone support staff to work with your internal Call Center group during high-demand situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your clients in Los Angeles or anywhere in the state of California quick contact with an effective technical support group with extensive experience offering phone help and online diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a major contributor to company performance, and Progent's goal is to fix rather than merely document IT problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Los Angeles, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your environment so your network support is proactive rather than reactive. By anticipating possible issues before they grow into network outages, remote monitoring can minimize stressful and expensive service failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on a mix of operating systems.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Los Angeles or anywhere in the state of California, Progent's online computer support engineers can deliver expert and cost-effective system support whenever your business has to have it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Los Angeles office works with a local freelance consultant or maintains an in-house organization that know how to deal with typical network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the time or the expertise to solve unexpected network emergencies or especially tough integration projects.
Advantages of Progent's Network Help for Organizations in Los Angeles
Progent's online network troubleshooting services enable your Los Angeles organization to experience the benefits of immediate, enterprise-level IT support without the cost of managing an in-house IT staff. Your network will derive greater business worth by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Seamless remote expansion of your on-site support resources
For most companies in Los Angeles or anywhere in California, local computer service providers, whether consisting of independent consultants or an internal maintenance staff, can take care of the majority of technical issues. However, major troubles might strike when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these cases, Progent's online support professionals give you a convenient, fast, and affordable way to augment your regular help and to transfer useful information to improve your capability to deal with downstream problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT maintenance, smaller organizations commonly depend on independent freelance service providers. While freelance consultants have smaller internal costs than big support firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your network expands, network downtime and trouble with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support expertise to insure your IT system stays up and running.
- Build a Solid Foundation for Smooth Expansion
Organizations often start with an IT system created on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. Such badly built environments require proper analysis, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture able to deliver the solid foundation to handle critical business demands and ease downstream growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller organizations need advice and technical education to navigate through an increasingly complex maze of product options available for promoting business growth and enhancing efficiency. They do not need a computer consultant who is attempting to resell a certain vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to match technical consulting with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 migration, Microsoft Windows 2003 upgrades, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be tempted to allow simple problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide scant documentation or details of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by every staff member to every client. The practice of documenting and organizing support activity allows more effective service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.