Fast Online Troubleshooting for Los Angeles California Computer Systems
Fast Phone Consulting for Los Angeles SystemsFor companies located in Los Angeles California, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts provide excellent value due to the fact that they have the practical background and have access to the advanced tools required to solve most network issues quickly. This lowers direct expenses since service calls require fewer billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves even more with indirect costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor solutions somehow end up as major bills. Progent's skill at solving problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of customized tools and field-proven methodologies which permit the maximum level of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to access your environment without compromising system security.

Progent's powerful service reporting system keeps detailed documentation for all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of assistance provided to each customer by any engineer. This history of issues and responses is stored as a quickly searchable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close associations with key vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit quick access to vendors' in-house engineering staff so Progent's online service experts can arrive at the most efficient resolutions in the least time.

Online support services available from Progent to clients in Los Angeles California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center team of experienced network professionals offers your customers in Los Angeles California rapid contact with a large network service resource with years of experience delivering telephone-based help and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a significant driver of business efficiency, and Progent's target is to solve instead of simply report network problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Los Angeles California remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your IT maintenance is proactive and automated. By detecting potential issues before they evolve into network outages, automated monitoring can ward off stressful and costly service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a variety of operating systems.
How Your Los Angeles Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Los Angeles California, Progent's online computer support specialists can provide professional and cost-effective IT help the moment your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Los Angeles office deals with a regular freelance consultant or employs a full time IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the availability or the expertise to handle unexpected network crises or particularly complex integration problems.

Features of Progent's Online Network Support for Los Angeles California
Progent's phone support, remote troubleshooting, system security expertise, and network management services give offices in Los Angeles California the greatest leverage for your IT investment. Whether you need one-time phone support and remote network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the cost and hassle of running a large internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT expertise, refined remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



An index of content::

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