Southern California Contact Information:
Progent offers consulting services and onsite technical support throughout Southern California including Orange County and San Diego.
Progent locations in Southern California
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Fast Remote Help for Los Angeles Computer Networks
For organizations in Los Angeles or anywhere in California, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to solve most information system problems rapidly. This lowers direct expenses since service calls accumulate minimal billable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your organization saves additionally with incidental costs by reducing or eliminating network downtime and related losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting expertise is especially important for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to many remote service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where quick fixes manage to turn into big bills. Progent's skill at disposing of technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven processes that permit the maximum degree of effectiveness for remote technical support and repair for information systems of all sizes. Progent provides safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to access your company's network without breaching network security.
Progent's proven customer support reporting system includes detailed histories of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support provided to every Progent customer by every Progent consultant. This database of anomalies and repairs is stored as a readily searchable support knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available other extensive technical support databases and permit fast response from vendors' in-house support staff so Progent's remote consulting specialists are able to determine the best resolutions quickly.
Remote technical support services provided by Progent to companies in Los Angeles and anywhere in the state of California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-qualified online service engineers can deliver computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business Server migration support, Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist your business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and validates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most challenging problems encountered in network planning, installation, administration, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software patches. CCIEs offer exceptional value because their depth of experience allows them to fix problems quickly. In common instances, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system using state-of-the-art on-line support technology to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling family of networking appliances. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch support, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Wireless Access Points planning and integration support, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM and CISSP security and compliance consultants can provide a variety of system protection services to strengthen the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to recuperate quickly following a serious breach. Security services available from Progent include: comprehensive network security and compliance evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; establishing safe architectures for off-site and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for recovering services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote support services to cover a broad range of information technologies including network architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency remote assistance diagnosing problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Los Angeles Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the money or time to assemble and manage an in-house Help Desk but who require quick communication with an effective Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progent's Help Desk consulting services can assist you in creating an effective new Call Center or revamping your existing one, evaluating or modifying Help Desk software to meet the special demands of your corporation, or adding temporary online staff to supplement your in-house Help Desk Call Center resources during unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network consultants provides your clients in Los Angeles or anywhere in the state of California instant assistance from an efficient technical support resource with years of background providing phone support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a major enabler of business performance, and Progent's aim is to resolve rather than just track network issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Group can supply phone-based advanced engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, customization, and education services, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Los Angeles, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By uncovering emerging problems before they result in crashes, remote monitoring can avoid inconvenient and costly network breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems based on multiple OS platforms.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Los Angeles or throughout the state of California, Progent's online computer support engineers can provide professional and affordable system support the instant your company has to have it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to fix computer problems quickly while eliminating the cost and lost time associated with in-person support calls.
Even if your Los Angeles company relies on a local independent support technician or maintains a full time organization that know how to deal with typical computer issues, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to resolve sudden system crises or particularly tough integration projects.
Advantages of Progent's IT Support for Companies in Los Angeles
Progent's remote technical help services enable your Los Angeles company to enjoy the advantages of on-call, expert network support without the expense of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming more reliable, productive, and secure. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
For most businesses in Los Angeles or anywhere in California, local computer support providers, whether made up of freelance consultants or an in-house IT staff, can handle the majority of technical issues. On the other hand, major troubles may strike when your regular resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your usual support personnel. In these situations, Progent's on-call support specialists provide an easy, quick, and budget-friendly solution to supplement your regular resources and to transfer valuable information to increase your capability to deal with future problems locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller offices commonly rely on individual freelance service providers. Although freelance consultants carry smaller overhead than larger service companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of backup help may require your company to wait for help during an IT crisis. As your business grows, network unavailability and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to insure your network remains available.
- Create a Scalable Basis for Seamless Expansion
Companies typically start with an IT system created on a shoestring budget. Lacking a scalable framework, slap-dash fixes often get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. Such poorly designed environments need careful analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a network infrastructure that can provide the solid foundation to meet current business requirements and facilitate downstream growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller companies need guidance and technical training to negotiate an ever more complex array of technology alternatives capable of promoting business growth and improving productivity. Businesses do not need a computer consultant who is trying to earn a commission on a certain vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical expertise with the real interests of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical background, refined remote support software, and familiarity with corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 migration, Windows 2003 Server maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you are charged just for received support. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services provided during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has little competition. Businesses who work with familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.