Fast and Affordable Online Support for Los Angeles California Computer Systems
Fast Online Support for Los Angeles NetworksFor organizations located in Los Angeles California, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online technical support experts provide excellent leverage due to the fact that they have the practical experience and have access to the sophisticated technology necessary to solve the majority of network problems rapidly. Efficient support reduces immediate expenses since service calls require fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in incidental costs by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly important for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to typical online service organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor repairs somehow turn into substantial tabs. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and field-tested methodologies which promote the maximum degree of efficiency for online help and repair for computer systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's network remotely without violating corporate security.

Progent's sophisticated service database application includes thorough records describing the service that Progent's customers have received. Progent's team consultants have access to the details of services rendered to each client by every engineer. This history of anomalies and solutions is structured as a quickly exploitable internal knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to vendors' internal support staff so Progent's remote service specialists are able to determine optimal resolutions quickly.

Online services available from Progent to companies in Los Angeles California include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and debug their networking hardware like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute critical projects economically and on schedule. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk programs for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or improving your existing organization, evaluating or enhancing Help Desk software to meet the unique requirements of your corporation, or providing occasional phone support staff to reinforce your existing Call Center group to handle high-demand events like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of seasoned information technology consultants offers your customers in Los Angeles California immediate assistance from a large support resource with extensive experience providing phone support and online troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a crucial driver of company efficiency, and Progent's aim is to fix and not simply annotate technical issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides phone-based professional engineering support and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Los Angeles California online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so your network support is proactive rather than reactive. By spotting potential issues before they cause crashes, system monitoring can ward off inconvenient and costly network failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a mix of OS platforms.
How Your Los Angeles Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Los Angeles California, Progent's phone-based network support specialists are ready to deliver professional and affordable IT support the instant your organization requires it. More than a decade of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Los Angeles office has a regular freelance consultant or employs a full time IT staff that can handle typical network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to handle sudden network crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Businesses in Los Angeles California
Progent's remote support services allow your Los Angeles organization to experience the benefits of immediate, enterprise-level IT support without the expense of managing an in-house IT staff. Your network will acquire greater strategic value by becoming more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most organizations in Los Angeles California, nearby network support resources, whether represented by outside consultants or an internal maintenance staff, can resolve the majority of network issues. However, IT crises may spring up when local resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your local support technicians. In these instances, Progent's online support professionals give you an easy, quick, and affordable solution to augment your local resources and to pass on valuable information to improve your capability to handle downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller companies often rely on individual freelance consultants. While independent consultants have smaller internal costs than larger service firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of fallback help may require your business to go without assistance during an IT crisis. As your business expands, system unavailability and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup support expertise to make sure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Organizations often start with an IT system created on a shoestring budget. Without a strong infrastructure, band-aid fixes can get piled onto an unstable foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. Such poorly designed systems need careful analysis, intelligent strategic planning, and wide technical expertise to evolve to a system architecture able to offer the solid foundation to meet vital business requirements and ease downstream growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses require guidance and technical training to navigate through an ever more complex array of product options available for promoting business success and enhancing efficiency. These companies do not need a network engineer who is trying to sell a certain vendor's products. IT support and product sales can result in a scenario where the recommended solution is built around a predetermined product instead of the true needs of a business. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to match technical expertise with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the forefront of IT service, performing a broad range of technical projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not just world-class technical skills, but also a consultant with proven approaches for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-premises help by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Companies who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Start Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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