Fast Remote Help for Los Angeles Information Networks
Fast Remote Help for Los Angeles NetworksFor organizations located in Los Angeles or anywhere in California, Progent provides online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value because they possess the practical experience and are equipped with the sophisticated tools required to resolve most network issues quickly. This reduces immediate expenses since solutions require minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing prevent situations where fast solutions manage to end up as substantial invoices. Progent's skill at solving problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and proven processes which promote the maximum degree of efficiency for remote help and repair for information networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to link to your company's environment without breaching system security.

Progent's advanced service database system includes detailed histories describing the service that Progent's clients have been provided. Progent's team service personnel have access to the records of services delivered to every Progent customer by any Progent engineer. This database of problems and resolutions is structured as an easily searchable support knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with key vendors such as Cisco and Microsoft open up additional extensive support knowledge bases and permit fast access to vendors' internal support staff so Progent's remote service experts can arrive at optimal resolutions promptly.

Online services offered by Progent to clients in Los Angeles and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or improving your established organization, identifying or customizing Help Desk Call Center software to address the special demands of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center resources during unusually busy situations like software transitions, mass updates, or installing brand new business software.

    Progent's Call Center team of experienced network professionals offers your computer users in Los Angeles or anywhere in the state of California rapid assistance from a reliable network service group with substantial experience providing telephone-based support and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's aim is to solve rather than just annotate network problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based and in-depth engineering support and education in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Los Angeles, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By exposing potential issues before they cause crashes, automated monitoring can ward off disruptive and costly network crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments powered by a combination of operating systems.
How Your Los Angeles Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Los Angeles or anywhere in the state of California, Progent's online computer support engineers are ready to deliver expert and affordable system support the instant your organization has to have it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to fix IT problems quickly while avoiding the cost and lost time associated with on-site support calls.

Even if your Los Angeles business deals with a local freelance support technician or maintains a full time organization that know how to handle common network problems, Progent’s Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to address unexpected network emergencies or particularly complex integration projects.

Features of Progent's Online Computer Services for Los Angeles
Progent's phone help, remote troubleshooting, network security consulting, and network management services offer businesses in Los Angeles or throughout the state of California unparalleled leverage for your support investment. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can provide your business world class network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, refined support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers in-depth support for Microsoft’s leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be forced to permit minor problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by every consultant to each customer. The discipline of detailing and organizing service activity allows more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who won’t release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.