Fast and Affordable Remote Help for Los Angeles California Computer Systems
Immediate Phone Help for Los Angeles NetworksFor businesses located in Los Angeles California, Progent provides online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, as well as the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent value because they have the real-world background and are equipped with the advanced technology required to resolve most network problems rapidly. This reduces immediate costs because service calls accumulate fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits additionally in indirect costs by reducing or avoiding system downtime and related costs resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is especially important for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you receive. Unlike typical remote support organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent scenarios where quick fixes manage to turn into big invoices. Progent's skill at solving problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized technologies and field-proven processes which ensure the maximum level of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent offers safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to interface to your company's environment remotely without breaching system security.

Progent's proven service database application keeps extensive records describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the records of all help rendered to each client by every Progent engineer. This database of trouble tickets and resolutions is organized as a readily retrievable proprietary database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft open up other extensive technical databases and permit priority access to manufacturers' internal product engineers so Progent's remote consulting specialists are able to come up with optimal solutions quickly.

Remote support services provided by Progent to businesses in Los Angeles California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or enhancing your existing one, identifying or enhancing Help Desk Call Center application software to handle the unique requirements of your company, or adding temporary phone support personnel to supplement your existing Help Desk resources during demanding situations such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your computer users in Los Angeles California instant communication with an effective network service resource with extensive background providing phone consulting and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a solid driver of company efficiency, and Progent's goal is to resolve instead of just document IT issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more concerning Progent's expertise, customization, and training services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Los Angeles California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they expand into full-scale emergencies, system monitoring can minimize inconvenient and costly network failures. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems that support a variety of OS platforms.
How Your Los Angeles Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Los Angeles California, Progent's online computer support engineers are ready to deliver expert and affordable IT help the instant your business requires it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Los Angeles organization has a local freelance support technician or employs an in-house organization that know how to handle the majority of network problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources in cases when your regular service personnel either lack the time or the experience to deal with sudden network emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Businesses in Los Angeles California
Progent's remote IT consulting services allow your Los Angeles company to experience the advantages of immediate, enterprise-class network support without the expense of managing an in-house IT organization. Your network will acquire greater business value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site IT resources
    For most companies in Los Angeles California, local computer service resources, whether made up of outside consultants or a full-time IT staff, can solve typical network problems. On the other hand, serious problems can spring up when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite service personnel. In these situations, Progent's on-call service experts give you a convenient, fast, and affordable solution to supplement your local resources and to pass on valuable knowledge to improve your ability to deal with downstream problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller businesses often depend on individual freelance consultants. While independent service people have smaller overhead than big service organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve personnel may force your company to wait for assistance during an IT crisis. As your network grows, network downtime and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup support experts to make sure your network is always available.

  • Build a Solid Foundation for Smooth Expansion
    Companies typically start with an IT system implemented on a modest budget. Lacking a scalable framework, band-aid repairs often get thrown on top of an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. Such poorly built environments require proper analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a system architecture able to deliver the solid foundation to handle current business demands and simplify downstream expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller offices need guidance and technical training to navigate through an increasingly complex array of product options capable of accelerating business success and improving productivity. These companies do not need a computer engineer who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of IT background, refined remote support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, at the front lines of IT service, performing a wide range of IT projects for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Companies who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide 24x7 network tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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    Microsoft Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and public switched telephone network (PSTN) voice communication. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint Server and Office or Office 365 and simplify administration through integration with Active Directory. Lync 2010 can also reduce expenses by eliminating VoIP equipment and subscription fees, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support services to help you to maintain and repair your current Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the new release of the product family. Progent can also assist your organization to design and execute a smooth Skype for Business migration.

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