For small companies in Los Angeles or anywhere in California, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and business continuity planning.
Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to resolve most information system issues rapidly. This lowers direct expenses because solutions take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing model for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you actually get. In contrast to many remote service firms, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing prevent situations where speedy. minor fixes somehow turn into substantial bills. Progent's penchant for solving problems quickly results in your company spending less cash.
Progent's Remote Service Tools
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies that permit the maximum degree of effectiveness for remote help and troubleshooting for small and midsize company computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's remote service group to communicate with your company's system remotely without violating network security.
Progent's powerful customer support database application keeps detailed histories of all service that Progent's clients have been provided. Progent's staff service personnel have access to the details of services delivered to each customer by every Progent consultant. This history of problems and responses is organized as a conveniently searchable internal knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional massive support databases and allow quick access to vendors' internal support staff so Progent's online service specialists can find the best solutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Los Angeles or anywhere in California or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's phone-based network support experts possess advanced credentials in an extensive set of products and technologies. This breadth of capability enables Progent's engineers to tackle virtually any emergency likely to occur in a small business network. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to businesses with multi-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based services available from Progent to customers in Los Angeles and anywhere in the state of California include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a broad range of information technology such as system infrastructure, email systems, network and process security, UNIX and Windows coexistence, VMware products for server economization and simplified administration, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent remote help for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and validates a person's technical skills at the master level. CCIEs know how to handle the most intractable challenges surrounding network infrastructure planning, integration, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs provide exceptional value since their depth of experience permits them to solve the most intractable problems rapidly. In many instances, less seasoned service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone access to a Cisco authorized CCIE so your company can receive urgent assistance for serious network issues that are lowering business efficiency but are beyond the scope of your local computer maintenance resources. Progent's CCIE engineers can communicate with your network by means of sophisticated remote support tools in order to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals offer computer repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 planning and deployment,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of online PC desktop services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions to strengthen the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to clean up rapidly after a damaging breach. Security consulting services available from Progent include: thorough network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; configuring firewalls; building secure architectures for remote and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special IT projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Los Angeles Company Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Call Center service offerings for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who lack the budget to build and maintain an in-house Help Desk but who need fast response from a reliable Call Center with professional phone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or revamping your established organization, selecting or enhancing Help Desk Call Center application software to handle the unique requirements of your business, or adding occasional phone support staff to work with your internal Help Desk team to deal with unusually busy situations like software transitions, major updates, or rolling out new applications.
Progent's Call Center staff of veteran network experts gives your computer users in Los Angeles or anywhere in the state of California fast contact with an efficient technical support resource with substantial background offering phone help and remote repair service for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a major contributor to business success, and Progent's intent is to fix and not merely track IT issues.
Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based and in-depth consulting support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out more information on Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can promote the creative elements of Apple Mac computing by offering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio or video or setting up an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Los Angeles, or anywhere in the state of California, online computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your computer maintenance is proactive and automated. By anticipating possible problems before they expand into full-scale emergencies, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support multiple OS platforms.
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive, Suite 300
||Anaheim Network Support Services
||468 N Camden Dr. #200
Beverly Hills, 90210
||Beverly Hills Network Support Services
||2102 Business Center Dr
||Irvine Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, 90266
||Manhattan Beach Network Support Services
||27201 Puerta Real, Suite 300
Mission Viejo, 92691
||Mission Viejo Network Support Services
||Ontario Airport Center, 337 N. Vineyard Avenue, Suite 400
||Ontario Network Support Services
||1055 E Colorado Blvd, 5th Floor
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, 91403
||Sherman Oaks Network Support Services