For small businesses located in Los Angeles California, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's online technical support services represent excellent value because they are equipped with the practical background and the sophisticated technology to solve most information system problems quickly. Efficient support reduces direct costs since solutions require fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves even more in incidental costs by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled clients, idle employees, and distracted management.
Progent's billing policy for online support is structured to maximize the impact of your network support investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. Unlike typical remote support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where quick fixes manage to turn into substantial bills. Progent's skill at solving technical issues quickly results in your business spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed an arsenal of customized technologies and field-proven methodologies that allow the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize company IT systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to connect to your company's system without breaching network security.
Progent's proprietary customer support database system keeps comprehensive histories describing all service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of assistance provided to each Progent client by any engineer. This history of issues and solutions is structured as a readily searchable support database that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft permit access to other vast support databases and allow priority access to manufacturers' internal engineering staff so Progent's remote service specialists can arrive at the best resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Los Angeles California or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's online technical support professionals have advanced credentials in an extensive array of products and technologies. This breadth of IT skills permits Progent's consultants to manage practically any crisis likely to take place in a small business network. Credentials earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with mixed-OS environments, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services Offered by Progent to small businesses in Los Angeles include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services address a broad array of computer technology including system architecture, messaging systems, network and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy administration, and transitioning from legacy systems to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent remote help for analyzing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking engineers, and indicates an individual's technical skills at the expert level. Cisco CCIEs know how to handle the most intractable issues encountered in network infrastructure planning, installation, management, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad experience enables them to resolve even the most difficult problems quickly. In typical instances, less seasoned consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so you can receive timely support for complex network problems that are hurting worker efficiency but are beyond the experience of your regular computer maintenance providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of advanced on-line troubleshooting tools to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-certified online service engineers can provide network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISM and CISSP security consultants offer a range of system protection solutions to improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recover rapidly following a serious penetration. Security support services available from Progent cover comprehensive security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; integrating firewalls; designing safe techniques for remote and mobile communication; guarding your messaging system from spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting professionals for special projects that small businesses frequently need. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's special online engineering services include:
How Your Los Angeles California Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center services are designed for small companies who don't have the budget to support an internal Help Desk Call Center but who want fast access to an efficient Help Desk with professional telephone assistance as well as the available expertise to escalate complex tasks to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an effective new Help Desk or improving your existing organization, evaluating or enhancing Help Desk Call Center application software to handle the particular demands of your corporation, or providing occasional phone support staff to supplement your existing Help Desk group during demanding situations such as software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network experts offers your clients in Los Angeles California rapid communication with a large technical support resource with extensive experience delivering phone support and remote troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center perception as a solid driver of business success, and Progent's target is to solve rather than merely report IT issues.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team provides remote and in-depth engineering support and training in special application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications including CRM, Office Project, Microsoft Office Word, and Excel. For additional information on Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can nurture the imaginative elements of Apple Mac computing by offering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio/video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Los Angeles California online computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent for your business so your IT support is proactive rather than reactive. By spotting emerging issues before they result in crashes, automated monitoring can avoid disruptive and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that support a combination of platforms.
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services