For small and midsize businesses located in Los Angeles or anywhere in California, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security design and business continuity planning.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve the majority of information system issues rapidly. This reduces direct expenses because service calls accumulate fewer billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company benefits even more with indirect costs by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for online support is structured to maximize the impact of your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing prevent scenarios where quick fixes manage to turn into big tabs. Progent's penchant for dealing with problems efficiently results in your company saving money.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a set of optimized tools and proven methodologies that promote the maximum level of effectiveness for remote engineering help and repair for small company computer networks. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to interface to your environment remotely without violating system security.
Progent's sophisticated service database application keeps thorough records for all support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of assistance rendered to each customer by any Progent engineer. This history of problems and fixes is stored as a readily accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's remote consulting specialists can find the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Los Angeles or anywhere in California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's phone-based technical support experts offer certified skills in an extensive set of products and technologies. This wide range of IT skills permits Progent's engineers to handle almost any crisis that may crop up in a small company network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with multi-platform environments, Progent also provides the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote services available from Progent to companies in Los Angeles and anywhere in the state of California include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad spectrum of information technology including network infrastructure, email systems, system and process security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent remote help for diagnosing problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux variants for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and validates a person's technical skills at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn issues surrounding network infrastructure planning, installation, maintenance, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent value because their depth of expertise allows them to find solutions for the most intractable problems quickly. In many instances, less experienced engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a Cisco authorized CCIE so your company can get urgent help for severe network problems that are lowering business efficiency but are beyond the comfort zone of your regular network support personnel. Progent's CCIE consultants can communicate with your environment by means of advanced on-line troubleshooting technology to provide efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service professionals can deliver computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of remote desktop support and troubleshooting services including Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISSP and ISSAP network security consultants can provide a range of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to clean up quickly after a serious breach. Security solutions available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile access; securing your email system from spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small companies frequently need. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Los Angeles Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk support alternatives for small and midsize companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for smaller companies who don't have the budget to assemble and manage an in-house Help Desk but who want quick response from a dependable Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to high-level consultants.
Progentís Virtual Call Center is designed for larger businesses and serves as a seamless supplement to your current Helpdesk team. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle complex technical issues, or be available in overflow situations when your regular resources are swamped.
Progent's Call Center consulting services can guide you in building an efficient new Help Desk or revamping your current one, selecting or modifying Help Desk software to handle the unique demands of your business, or adding occasional online staff to work with your existing Call Center resources to deal with high-demand situations such as software transitions, mass upgrades, or installing new applications.
Progent's Call Center staff of experienced information technology experts provides your computer users in Los Angeles or anywhere in the state of California immediate assistance from a dependable support resource with years of experience offering phone help and remote troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a major enabler of company success, and Progent's goal is to fix instead of just annotate network problems.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Group can supply remote professional engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and Excel. To learn additional information on Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the creative aspect of Macintosh systems by delivering phone-based consulting support and education in imaging, audio, and video. Progent's consultants can provide help in a large selection of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio or video or building an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Los Angeles, or anywhere in the state of California, online network monitoring support centered around MS Operations Manager network monitoring, enhanced by Progent to suit your environment so your IT support is proactive rather than reactive. By anticipating emerging problems before they expand into full-scale emergencies, proactive monitoring can avoid disruptive and expensive information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks powered by multiple operating systems.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, phone 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services