For small and midsize businesses in Los Angeles California, Progent provides support for networks powered by UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online support engineers represent excellent value because they have the practical experience and the advanced tools to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses because solutions require fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and associated costs due to business discontinuity, disgruntled clients, idle employees, and de-focused management.
Progent's billing policy for remote help is structured to maximize the impact of your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to typical remote service companies, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from situations where quick solutions manage to turn into substantial tabs. Progent's penchant for solving problems quickly translates into your company saving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested processes that promote the highest level of effectiveness for online consulting and repair for small business computer systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the engineers of Progent's remote service group to link to your computer system without breaching system security.
Progent's sophisticated customer support reporting system keeps detailed documentation of the service that Progent's clients have received. Progent's team service personnel have access to the history of services rendered to every Progent customer by every consultant. This database of trouble tickets and solutions is organized as a quickly exploitable support knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists are able to come up with optimal solutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Los Angeles California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's phone-based consulting experts offer advanced credentials in an extensive array of products and technologies. This wide range of IT skills allows Progent's engineers to manage practically any crisis that may occur in a small business network. Certifications awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To support clients with mixed-operating system environments, Progent also provides the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to clients in Los Angeles include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and easy administration, and transitioning from older applications to current Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and certifies an individual's networking skills at the master level. Cisco qualified CCIEs know how to deal with the most intractable issues surrounding network infrastructure design, installation, management, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an excellent value because their deep expertise enables them to resolve even the most complex problems rapidly. In common cases, less qualified consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can receive immediate assistance for serious network issues that are impacting business productivity but are not within the scope of your local IT support providers. Progent's CCIE support experts can communicate with your environment by means of the latest on-line support technology in order to provide efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN technology.
Certified MS Windows Support
Progent's Microsoft-expert online support professionals offer network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of remote PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISSP and ISSAP security engineers can provide a variety of system protection solutions to strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or assist you to recuperate rapidly following a damaging penetration. Security consulting services available from Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; establishing secure techniques for off-site and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned online consulting experts for special IT projects that small companies frequently request. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Los Angeles California Business Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Call Center support alternatives for small companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are designed for smaller companies who don't have the money or time to assemble and manage an internal Call Center but who want quick communication with an efficient Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in building an effective new Call Center or revamping your current organization, evaluating or modifying Help Desk Call Center software to address the particular needs of your business, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center resources to deal with unusually busy events such as software migrations, major updates, or rolling out new applications.
Progent's Call Center team of seasoned information technology professionals gives your workers in Los Angeles California rapid access to a large technical support group with substantial experience providing phone support and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a significant enabler of business performance, and Progent's goal is to solve rather than merely document technical issues.
Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff can supply remote and in-depth consulting expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Project, Office Word, and MS Office Excel. To read more on Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can promote the creative facets of Macintosh environments by delivering phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio/video or configuring an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Los Angeles California remote network and server monitoring support powered by Microsoft Operations Manager network monitoring, customized by Progent to fit your business so that your IT maintenance is proactive and automated. By anticipating emerging trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks based on multiple OS platforms.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services