For small businesses in Los Angeles or anywhere in the state of California, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support services represent exceptional value due to the fact that they have the real-world experience and the advanced tools to solve most network issues quickly. This lowers direct expenses since solutions require fewer billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization saves even more in indirect expenses by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay just for the services that you receive. Unlike many online support companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple policy for billing do away with situations where fast fixes manage to turn into big invoices. Progent's skill at dealing with technical issues quickly translates into your company spending less money.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a collection of optimized technologies and field-tested processes that allow the maximum degree of effectiveness for online consulting and repair for small and midsize business IT networks. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to connect to your company's environment without compromising corporate security.
Progent's sophisticated service database system keeps extensive histories for the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of assistance delivered to every client by any engineer. This archive of anomalies and fixes is stored as a quickly searchable internal knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to additional extensive technical databases and permit quick response from vendors' internal product engineers with the result that Progent's remote service specialists can find optimal resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Los Angeles or anywhere in California or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's phone-based technical service engineers offer advanced credentials in a comprehensive array of products and technologies. This wide range of technical skills enables Progent's consultants to handle virtually any emergency that may crop up in a small company network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help customers with multi-operating system environments, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services available from Progent to customers in Los Angeles and throughout the state of California include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad spectrum of information technology such as system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and simplified administration, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance for analyzing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies a person's networking knowledge at the master level. Cisco CCIEs can deal with the most complex issues surrounding network planning, deployment, maintenance, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs provide exceptional value because their deep experience allows them to solve even the most complex problems rapidly. In common instances, less seasoned service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can receive immediate assistance for serious network infrastructure problems that are lowering worker productivity but are not within the comfort zone of your local network maintenance personnel. Progent's Cisco-qualified CCIE consultants can communicate with your computer system via state-of-the-art remote troubleshooting tools in order to perform quick, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support experts can provide computer repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of remote PC desktop support including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a variety of security services to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to recuperate quickly after a serious breach. Security support services offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies frequently need. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Los Angeles Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are well suited for small businesses who lack the budget to create an internal Call Center but who require fast communication with an effective Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progentís shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk or enhancing your established one, evaluating or customizing Help Desk Call Center software to address the special needs of your company, or adding temporary online personnel to supplement your existing Help Desk Call Center resources to handle demanding scenarios like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned information technology consultants provides your workers in Los Angeles or anywhere in the state of California immediate assistance from an efficient support group with substantial experience delivering telephone-based help and remote diagnostics for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center recognition as a crucial driver of company productivity, and Progent's aim is to fix instead of merely document IT problems.
Applications Support: Education, Development, and Integration
Progent's Applications Experts Group can supply remote and in-depth engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Office Excel. To learn more concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the imaginative aspect of Apple Mac computing by providing phone-based help services and education in imaging, audio, and video. Progent's consultants offer assistance in a variety of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs such as capturing or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide businesses in Los Angeles, or anywhere in the state of California, remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so your IT support is proactive and automated. By detecting looming trouble spots before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments based on a combination of platforms.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
||468 N Camden Dr
Beverly Hills, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
|Sales Phone: 949-447-5557
Link: Irvine Network Support Services
||3780 Kilroy Airport Way
Long Beach, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
||355 S Grand Ave
Los Angeles, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
||1500 Rosecrans Ave
Manhattan Beach, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
||27201 Puerta Real
Mission Viejo, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
||2425 Olympic Blvd
Santa Monica, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
||15260 Ventura Blvd
Sherman Oaks, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services