Fast Online Help for Los Angeles Computer Systems
Urgent Remote Support for Los Angeles SystemsFor organizations in Los Angeles or anywhere in the state of California, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting issues.

Progent's online support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the advanced tools needed to solve most information system problems rapidly. This lowers immediate expenses since solutions accumulate fewer billable minutes. Online help also avoids the expense of sending a consultant to your site. Your organization benefits additionally in indirect expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support know-how is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for remote help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike typical remote support firms, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent situations where speedy. minor solutions somehow turn into substantial bills. Progent's skill at dealing with technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and field-proven methodologies that promote the highest level of efficiency for remote help and repair for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to communicate with your environment without violating corporate security.

Progent's sophisticated technical support database system stores detailed documentation for all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services rendered to every Progent client by every engineer. This history of anomalies and resolutions is stored as a readily searchable internal knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote service specialists are able to determine optimal solutions quickly.

Remote technical services offered by Progent to clients in Los Angeles and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight series of outsourced network management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk staff of experienced information technology professionals offers your customers in Los Angeles or anywhere in the state of California fast assistance from a large support resource with years of background providing telephone-based support and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a major driver of company productivity, and Progent's intent is to fix rather than simply track network issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff can supply phone-based professional engineering expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Los Angeles, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By uncovering potential issues before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and costly network crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate a mix of operating systems.
How Your Los Angeles Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Los Angeles or anywhere in the state of California, Progent's online network support specialists can deliver professional and economical system support the instant your organization has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while eliminating the cost and lost productivity associated with in-person service calls.

Even if your Los Angeles business has a local freelance support technician or maintains a full time IT staff that can handle day-to-day computer problems, Progent’s Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to deal with unexpected system crises or particularly challenging integration problems.

Features of Progent's Remote Network Support for Los Angeles
Progent's phone help, remote repair, network security consulting, and network management services offer offices in Los Angeles or throughout the state of California the greatest leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your business world class network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT background, refined support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the front lines of network support, performing a broad variety of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class technical help, but also a consultant with field-tested methods for using computer knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits by the minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Companies who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.