On-premises and Remote Computer Consulting for

Southern California Contact Information:
Progent offers consulting services and onsite technical support throughout Southern California including Orange County and San Diego.

Immediate Remote Troubleshooting for Los Angeles Computer Networks
For businesses located in Los Angeles or anywhere in the state of California, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent value because they possess the practical background and are equipped with the advanced technology necessary to resolve the majority of information system problems quickly. Efficient support reduces direct expenses since solutions require minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more in incidental costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced just for the services that you receive. Unlike many online service organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where quick solutions somehow end up as substantial tabs. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-proven methodologies that permit the highest degree of effectiveness for online engineering help and repair for information systems of all sizes. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to connect to your environment without violating system security.

Progent's powerful service database application stores extensive histories describing the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of services provided to each Progent client by every engineer. This history of problems and solutions is structured as an easily accessible internal database that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft open up additional massive technical knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting experts can come up with the most efficient resolutions promptly.

Remote support services provided by Progent to clients in Los Angeles and throughout the state of California include:

• Certified Windows Experts
  Progent's Microsoft-qualified online service experts offer network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a wide variety of technology support services such as Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 design, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Microsoft Access Application Development and Troubleshooting, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also offers a broad array of cost-effective desktop support services to assist you business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Windows 10 integration support services as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and indicates an individual's network technology knowledge at the master level. Cisco-qualified CCIEs can deal with even the most difficult problems encountered in network planning, deployment, management, security, and problem solving. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad expertise allows them to fix problems rapidly. In many instances, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your network by means of advanced remote troubleshooting tools to perform efficient, secure, and economical analysis and remediation.

  Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular selection of networking appliances by delivering services such as:

  • Cisco ASA Next Generation Firewalls with Firepower Services Configuration and Debugging
  • Cisco Routers Engineering Support
  • Cisco Catalyst Switches Configuration and Maintenance Expertise
  • Nexus Switches Configuration and Maintenance Services
  • Cisco Meraki MS Switches Configuration and Maintenance Services
  • Cisco Aironet Wireless APs Deployment Help
  • Cisco WiFi Controllers Consultants
  • Meraki Wireless Access Points Consulting Support
  • Cisco Unified Communications Manager/CallManager Planning and Deployment
  • Cisco Voice over IP Phones and IP Video Desktop Phones Expertise and Wireless VoIP Phone Configuration
  • Cisco VPN Setup and Troubleshooting Services
  • SIP and CUBE Infrastructure Solutions: SIP Trunks and CUBE Integration Expertise

• CISSP, ISSAP, and CISM Qualified Network Security Specialists
  Progent's qualified CISM and CISSP security and compliance consultants offer a range of security solutions that can improve the defenses of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to recuperate rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive information security and compliance assessment using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Cloud Integration
  Progent offers advanced online support to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a DR solution based on VMware SRM.

  Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the underlying IP network.

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote support services to address a broad array of computer technologies including system infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in networks that include Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.

  Important Linux platforms for which Progent offers expert support include:
  — RedHat Linux
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware
  — Ubuntu
  

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight suite of network management outsourcing services addresses all key areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Billing charges for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:

• Help Desk Support
  Progent's Help Desk support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are well suited for companies who lack the resources to create an internal Call Center but who require fast access to a reliable Help Desk with professional phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

  Progent’s Virtual Help Desk Call Center is designed for bigger businesses and operates as a transparent reinforcement of your established Help Desk staff. Progent's Virtual Help Desk can act as a an escalation alternative for the most difficult network issues, or be available in those circumstances when your other resources are overwhelmed.

  Progent's Call Center staff of experienced network professionals offers your clients in Los Angeles or anywhere in the state of California rapid contact with a large support resource with years of background delivering telephone-based consulting and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center the reputation as a major driver of company performance, and Progent's aim is to resolve rather than simply document technical issues.

• Business Applications Services: Training, Development, and Integration
  Progent's Applications Experts Team provides phone-based professional engineering support and education in special business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Services.

• Centralized and Streamlined Administration of Hybrid Cloud Networks
  Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

• Remote Hybrid Network Monitoring Services
  Progent can deliver businesses in Los Angeles, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your computer support is proactive and automated. By exposing looming issues before they result in network outages, automated monitoring can head off inconvenient and costly information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that support a mix of OS platforms.

Even if your Los Angeles business relies on a regular independent support technician or employs an in-house organization that know how to handle day-to-day network problems, Progent’s Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to solve unexpected network emergencies or particularly complex integration projects.

Features of Progent's Remote Computer Services for Los Angeles
Progent's online support, Internet-based repair, network security expertise, and network administration services offer companies in Los Angeles or throughout the state of California the greatest leverage for your IT budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

• Immediate Phone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Los Angeles and is also ideal for customers in geographic regions of California that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad range of Microsoft support utilities, service information, and continuing training.

• Per Minute Billing to Minimize Costs
  Progent offers online support on a minute-by-minute basis, so you are billed only for the services you use. Progent has no minimum fee for phone service and asks for no ongoing subscription fee for services delivered during regular business hours. This keeps you from facing big bills for routine fixes.

• Availability of Cisco Network Infrastructure Specialists
  Progent's registered experts for Cisco can provide help from authorized specialists who have experience in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and secure connectivity for wireline and wireless networking.

• Application Experts Consulting
  Progent's basic support offerings include system integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center services. Progent's Experts group offers world-class consulting support for critical application areas. Support offered by the Application Experts Team covers:
  — Microsoft Dynamics GP/Great Plains Support and Customization
  — Microsoft Project and Project Online Expertise
  — Office 365 solutions support
  — Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
  — Office Word and Office 365 Word Support
  — BI Reporting Consulting and Troubleshooting
  — BI Reporting Development and Training
  — UNIX, Linux and Solaris Support
  — Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Debugging
  — Oracle Project Management and Software Development
  — MySQL Management and Application Programming
  — Apple Mac Integration
  — Amazon Marketplace Web Service Software Integration

  By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver timely, affordable, and thorough IT solutions that align with the special requirements of your company.

• Sophisticated Remote Connectivity Software
  Secure remote access permits Progent's service experts to see precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise require a costly personal service call. State-of-the-art remote connectivity software and experienced technicians combine to enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote system tracking.

• Compatibility with Mainstream VPN Gateways
  Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

• Round-the-Clock Service for Maximum Network Availability
  For businesses with vital applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system uptime.

• Help Desk Services
  Progent's Help Desk outsourcing services are designed especially for budget-constrained businesses whose clients require immediate access to a Help Desk service with effective telephone support and complete escalation capability.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT knowledge, fine tuned support tools, and understanding of corporate IT allow offices to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Complete Line of Server Platforms
  Progent offers world-class support for Microsoft’s powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server maintenance.

• Value Pricing
  Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Businesses who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.

• Remote Server Monitoring with MS System Center Operations Manager
  Progent is one of the few consulting companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.

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