Fast and Affordable Remote Help for Los Angeles California Networks
For companies in Los Angeles California, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's online support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves additionally in indirect costs by minimizing or avoiding system outages and related losses due to business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is especially valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay just for the support that you receive. Unlike many remote service organizations, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent scenarios where fast fixes manage to turn into substantial bills. Progent's penchant for handling problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and field-tested methodologies which ensure the highest level of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent's remote service group can communicate with your network without compromising system security.
Progent's sophisticated customer support reporting application maintains extensive documentation of all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of all help rendered to every Progent customer by every Progent consultant. This database of trouble tickets and fixes is organized as a quickly exploitable proprietary database that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with key vendors such as Cisco and Microsoft open up other extensive technical support databases and allow priority access to vendors' in-house support staff so Progent's remote consulting experts are able to find the best resolutions quickly.
Online technical support services available from Progent to businesses in Los Angeles California include:
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Authorized Windows Expertise
Progent's Microsoft-premier remote service engineers offer computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a wide variety of platform support services including Microsoft Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to assist your company to install, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services include offering Windows 11 system design and migration support and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and validates a consultant's technical skills at the expert level. Cisco CCIEs can deal with even the most challenging challenges associated with network infrastructure design, installation, management, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise allows them to find solutions for problems quickly. In many instances, less experienced consultants can struggle for hours or even days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using state-of-the-art remote troubleshooting technology in order to perform quick, safe, and affordable analysis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
| City |
Address |
Phone |
Link |
| Beverly Hills |
468 N Camden Dr, #200 Beverly Hills, CA 90210 United States |
(424) 354-0123 |
Beverly Hills Network Support Services |
| Chatsworth |
9410 Owensmouth Ave Chatsworth, CA 91311 United States |
(818) 707-5399 |
Chatsworth Network Support Services |
| Long Beach |
3780 Kilroy Airport Way, Suite 200 Long Beach, CA 90806 United States |
(562) 314-4498 |
Long Beach Network Support Services |
| Los Angeles |
355 S Grand Ave, Suite 2450 Los Angeles, CA 90071 United States |
(213) 784-4494 |
Los Angeles Network Support Services |
| Manhattan Beach |
1500 Rosecrans Ave, Suite 500 Manhattan Beach, CA 90266 United States |
(310) 421-4766 |
Manhattan Beach Network Support Services |
| Pasadena |
1055 E Colorado Blvd, 5th Floor Pasadena, CA 91106 United States |
(626) 243-2233 |
Pasadena Network Support Services |
| Santa Monica |
2425 Olympic Blvd, Suite 4000W Santa Monica, CA 90404 United States |
(424) 299-8822 |
Santa Monica Network Support Services |
| Sherman Oaks |
15260 Ventura Blvd, Suite 1200 Sherman Oaks, CA 91403 United States |
(818) 666-3781 |
Sherman Oaks Network Support Services |
| Valencia |
27240 Turnberry Lane, Suite 200 Valencia, CA 91355 United States |
(661) 483-2111 |
Valencia Network Support Services |
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular selection of connectivity appliances. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points consulting expertise, Cisco wireless controllers support Services, Cisco VPN and Security Consulting assistance, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to take the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist you to identify and quarantine infected servers and endpoints and guard undamaged assets from being penetrated. If your Los Angeles system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery experts can help your Los Angeles organization to reconstruct a system damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's group of IT security experts have the broad range of skills necessary to reconstruct all vital components of a targeted network quickly and with minimal loss of data. To learn more, see Progent's ransomware cleanup and business continuity expertise.
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CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist you to recuperate rapidly following a serious penetration. Security services offered by Progent cover comprehensive information security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; setting up firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging infrastructure from spam and DHA attacks; and offering 24x7 proactive monitoring.
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Cloud Integration

Progent can provide expert online consulting to help organizations of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Microsoft 365 integration with on-prem Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a wide range of information technologies including network architecture, email solutions, system and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help analyzing anomalies within UNIX/Linux systems based on popular variants of UNIX such as:
Mac OS X
Solaris
IBM AIX OS
HP-UX
Berkeley UNIX (BSD)
SGI/Irix
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's leading corporations. The ProSight series of outsourced network management services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network. Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing an environment for performing common tedious tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your designated IT staff and your assigned Progent technical consultant so that emerging problems can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth reporting utilities designed to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and fast recovery of vital files, applications, images, and virtual machines. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and enter your password you are asked to verify who you are via a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized as this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. For details about Duo identity validation services, see Duo MFA two-factor authentication services.
- ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
Progent's Shared Service Desk provides a seamless extension of your internal IT support staff. User access to the Service Desk, provision of support services, problem escalation, trouble ticket creation and updates, performance measurement, and management of the support database are consistent regardless of whether incidents are resolved by your internal IT support group, by Progent, or both. Your business has complete versatility to extend or reduce your share of technical support work as required. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and training.
To find out more about ProSight Co-Managed Support, see ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services allow your IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your network. Read more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
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Help Desk Services
Progent's Help Desk Call Center programs for companies with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's shared Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology professionals gives your customers in Los Angeles California quick communication with a dependable network service resource with extensive background delivering phone support and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center recognition as a crucial contributor to company success, and Progent's goal is to fix and not merely track technical issues.
- Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth engineering support and education in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For more information about Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Los Angeles California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to suit your environment so your network maintenance is proactive rather than reactive. By exposing potential issues before they cause full-scale emergencies, remote monitoring can avoid stressful and costly network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a mix of operating systems.
How Your Los Angeles Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Los Angeles California, Progent's online network support engineers are ready to deliver expert and cost-effective IT support whenever your company has to have it. More than two decades of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to solve IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Los Angeles business deals with a local freelance support technician or maintains an in-house organization that can deal with day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system emergencies or especially complex integration projects.
Features of Progent's Online Computer Support for Los Angeles California
Progent's online support, Internet-based repair, system security expertise, and network management services give businesses in Los Angeles California unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Los Angeles California and is also ideal for customers in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides remote help on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum fee for phone support and asks for no periodic subscription fee for support services delivered during regular working hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers the services of authorized professionals with skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting support in specific business applications. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Consulting and Programming
MS Project Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Management Support and Software Programming
Apple Macintosh Help
Amazon Marketplace Web Service Software Integration
By offering a convenient centralized source for network generalists and specialists, Progent can tailor fast, affordable, and comprehensive information technology solutions that meet the special needs of your company.
- State of the Art Remote Access Tools
Protected remote connectivity allows Progent's support experts to see exactly what your customers see. This makes it easier to find quick solutions to problems that might otherwise require an expensive personal visit. State-of-the-art online connectivity tools and expert engineers combine to enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- Round-the-Clock Support for Maximum Network Uptime
For businesses with vital applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-conscious organizations whose workers require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, refined support tools, and familiarity with corporate IT allow companies to escape the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, in the trenches of network service, executing a wide range of technical projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for using computer knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and on-premises help per minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you won't be forced to allow minor problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by every consultant to each client. The practice of documenting and archiving support activity allows more effective support and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.