Fast and Affordable Remote Support for Los Angeles IT Networks
Immediate Online Technical Support for Los Angeles SystemsFor companies in Los Angeles or anywhere in the state of California, Progent provides remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's remote support experts provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools required to solve the majority of network issues quickly. This reduces immediate costs because service calls accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with indirect costs by reducing or eliminating system downtime and associated losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly helpful for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. Unlike typical remote support firms, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple model for billing prevent situations where quick solutions somehow turn into major bills. Progent's skill at dealing with problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized technologies and field-proven processes which allow the maximum level of efficiency for online technical support and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to link to your company's computer system remotely without breaching system security.

Progent's powerful customer support reporting application keeps comprehensive records of all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of services rendered to every Progent client by every consultant. This database of problems and repairs is stored as a quickly retrievable internal knowledge base that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting experts are able to find the best solutions promptly.

Online technical support services offered by Progent to companies in Los Angeles and throughout the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital files, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your Progent consultant so that any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are intended for organizations who lack the budget to support an internal Help Desk Call Center but who need quick communication with a reliable Help Desk with proficient telephone assistance plus the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent’s Virtual Help Desk is designed for bigger companies and serves as a transparent extension of your established Call Center organization. Progent's Virtual Call Center can operate as a an escalation option for the toughest network problems, or be ready in those situations when your regular service providers are too busy.

    Progent's Help Desk staff of experienced information technology experts provides your clients in Los Angeles or anywhere in the state of California rapid contact with an efficient support group with years of background offering phone support and online repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a key enabler of business success, and Progent's intent is to resolve and not just report IT problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Team offers remote and in-depth engineering support and training in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Los Angeles, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so that your IT support is proactive rather than reactive. By uncovering possible trouble spots before they cause network outages, system monitoring can avoid inconvenient and costly service failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate a variety of operating systems.
How Your Los Angeles Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Los Angeles or throughout the state of California, Progent's online network support engineers can provide effective and affordable IT support the moment your company needs it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to fix IT problems quickly while avoiding the cost and lost time associated with on-premises support visits.

Even if your Los Angeles company has a local freelance consultant or maintains a full time organization that know how to deal with common network problems, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to resolve unexpected network crises or especially challenging integration problems.

Details of Progent's Online Computer Support for Los Angeles
Progent's online help, Internet-based repair, system security consulting, and system management services offer businesses in Los Angeles or anywhere in the state of California the greatest leverage for your IT investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional background, in the trenches of IT support, performing a broad range of IT tasks for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Companies who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.