Computer Network Support Services for

Southern California Contact Information:
Progent offers consulting services and onsite technical support throughout Southern California including Orange County and San Diego.

Fast Online Troubleshooting for Los Angeles Computer Networks
For organizations located in Los Angeles or anywhere in California, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent leverage because they possess the practical experience and have access to the advanced tools needed to solve most information system issues rapidly. This reduces direct costs since solutions require minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting experience is particularly valuable in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are billed only for the support that you receive. Unlike many remote support firms, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where quick repairs somehow end up as major bills. Progent's penchant for solving problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized technologies and proven processes which permit the highest degree of efficiency for remote engineering help and repair for computer networks of any size. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your network without compromising corporate security.

Progent's sophisticated service reporting application includes thorough records for the support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of support delivered to every customer by any Progent consultant. This database of anomalies and repairs is structured as a readily retrievable internal database that allows Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to determine the best resolutions in the least time.

Online support offered by Progent to clients in Los Angeles and throughout the state of California include:

• Certified Windows Expertise
  Progent's Microsoft-qualified remote support engineers can deliver network repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a wide range of technology support services including Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint Server 2013 design, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Project Server Online training, Microsoft Office Access Application Development and Troubleshooting, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also offers a wide array of cost-effective desktop support services to help your company to install, configure, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.

• Contact a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and certifies a consultant's technical skills at the master level. Cisco-qualified CCIEs can deal with even the most challenging challenges associated with network design, installation, administration, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs provide exceptional cost-effectiveness since their depth of experience permits them to find solutions for problems quickly. In many instances, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can interface to your computer system via state-of-the-art remote troubleshooting tools to provide efficient, secure, and economical analysis and repair.

  Progent's CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure products by offering consulting services that include:

  • Cisco ASA Next Generation Firewalls with Firepower Integration and Debugging
  • Cisco Routers Engineering Expertise
  • Cisco Catalyst Switches Configuration and Maintenance Expertise
  • Nexus Switches Support and Troubleshooting Services
  • Meraki MS Switches Deployment Services
  • Aironet Wireless Access Points Design Support
  • Cisco WiFi Controllers Integration Consulting
  • Meraki Access Points Deployment Services
  • Cisco Unified Communications Manager and CallManager Integration
  • Cisco Voice over IP Phones and IP Video Phones Expertise and Cisco Wireless VoIP Phone Configuration
  • Cisco VPN Integration Expertise
  • SIP and CUBE Integration Solutions: SIP Trunks and CUBE Integration Expertise

• CISSP, ISSAP, and CISM Certified System Security Professionals
  Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to clean up quickly following a damaging penetration. Security consulting services available from Progent cover thorough data security and compliance audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; installing firewalls; establishing secure mechanisms for off-site and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.

• Cloud Integration Solutions
  Progent can provide expert remote consulting support to help organizations of any size connect their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.

  Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a wide spectrum of computer technologies including system architecture, email solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified management in environments that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with migration from older systems to Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX/Linux support engineers can offer urgent phone-based help resolving problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
  — Apple Mac OS X
  — Solaris
  — IBM AIX Open UNIX
  — HP-UX (Hewlett Packard UNIX)
  — BSD
  — Silicon Graphics IRIX
  

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:

• Help Desk Call Center Services
  Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are a convenient solution for businesses who lack the budget to support an in-house Help Desk but who need quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate complex tasks to advanced engineers.

  Progent’s Virtual Help Desk is designed for bigger businesses and serves as a seamless supplement to your existing Call Center team. Progent's Virtual Help Desk can act as a an escalation resource to resolve the most difficult computer system issues, or be available in overflow situations when your other resources are overwhelmed.

  Progent's Help Desk team of experienced information technology experts gives your customers in Los Angeles or anywhere in the state of California quick assistance from a dependable technical support resource with substantial background delivering telephone-based help and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company efficiency, and Progent's policy is to fix and not simply annotate IT issues.

• Applications Support: Training, Custom Development, and Integration
  Progent's Applications Experts Group offers remote and in-depth consulting expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training services, see Progent's Business Application Experts Group.

• Unified and Automated Management of Hybrid Cloud Environments
  Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

• Online IT Infrastructure Monitoring Services
  Progent offers businesses in Los Angeles, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so that your network support is proactive and automated. By uncovering emerging trouble spots before they expand into full-scale emergencies, remote monitoring can head off inconvenient and costly information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that support a mix of platforms.

Even if your Los Angeles office works with a regular freelance consultant or employs an in-house organization that can handle ordinary computer problems, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to solve unexpected network crises or particularly complicated integration problems.

Features of Progent's Online Network Services for Los Angeles
Progent's phone support, remote troubleshooting, network security expertise, and system management services give offices in Los Angeles or throughout the state of California the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's National Remote Support program include:

• Immediate Telephone Contact with Microsoft Qualified Support Specialists
  Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to companies in Los Angeles and is also ideal for customers in geographic areas of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support tools, technical databases, and on-going training.

• Per Minute Billing to Reduce Expenses
  Progent provides online help on a per-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum fee for phone help and asks for no monthly subscription fee for support services delivered during regular working hours. This keeps you from paying big bills for simple fixes.

• Availability of Cisco Certified Network Design Experts
  Progent's certified experts for Cisco can provide the services of authorized professionals who have skill in designing, implementing, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and secure connectivity for wireline and wireless networking.

• Application Specialists Consulting
  Progent's core consulting offerings include technology integration, MS Exchange Server expertise, network security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting support for specific business applications. Support offered by the Application Experts Team includes:
  — Microsoft Dynamics GP Consulting and Programming
  — Microsoft Project Expertise
  — Microsoft Office 365 solutions support
  — Office Excel and Office 365 Excel Consulting and VBA Programming
  — Office Word and Office 365 Word Help
  — Business Information (BI) Reporting Consulting and Training
  — Business Information (BI) Reporting Development and Troubleshooting
  — UNIX, Linux and Sun Solaris Support
  — Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Debugging
  — Oracle Project Management and Application Programming
  — MySQL Project Management and Software Design
  — Apple Mac Help
  — Amazon Marketplace Web Service Software Integration

  By offering a convenient one-stop resource for network generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that meet the special needs of your company.

• Advanced Remote Access Tools
  Secure online connectivity permits Progent's support experts to observe precisely what your customers see. This makes it possible to find quick fixes to issues that might otherwise demand a costly personal visit. Sophisticated remote access software and experienced engineers combine to allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system tracking.

• Support for Mainstream VPN Products
  Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

• 24x7 Support for Maximum System Availability
  For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system uptime.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing services are intended specifically for budget-conscious companies whose clients require immediate access to a Help Desk Call Center with effective phone support and complete escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

• Best Practices
  Progent’s team of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry experience, at the front lines of network service, performing a wide variety of IT projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for online service and in-person help per minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be forced to allow simple problems to fester.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has little competition. Companies who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and productive.

• Automated Network Monitoring with Microsoft System Center Operations Manager
  Progent is one of the only consulting firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from stressful and costly availability losses.

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