Fast Online Help for Los Angeles California Computer Systems
For organizations in Los Angeles California, Progent offers remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts offer excellent leverage because they possess the practical background and have access to the advanced technology needed to resolve most information system issues rapidly. Efficient support reduces direct expenses because solutions accumulate minimal chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company saves even more with incidental costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced online consulting experience is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. In contrast to many remote support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with situations where fast repairs manage to turn into big bills. Progent's penchant for handling problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-tested processes that promote the maximum degree of efficiency for online help and repair for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to interface to your network without breaching network security.
Progent's advanced service database application stores extensive histories describing the support that Progent's clients have been provided. Progent's team consultants have access to the history of assistance rendered to each customer by every Progent engineer. This database of problems and responses is organized as a conveniently retrievable proprietary knowledge base that enables Progent's online technical experts to share their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with important vendors including Cisco and Microsoft make available additional massive technical databases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to find optimal resolutions quickly.
Remote support services offered by Progent to businesses in Los Angeles California include:
Certified Windows Expertise
Progent's Microsoft-premier online service professionals can deliver network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop services to help your company to deploy, integrate, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can deal with the most difficult issues encountered in network infrastructure planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and developing workarounds or locating software patches. CCIEs offer exceptional value since their depth of experience allows them to resolve problems quickly. In typical instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via state-of-the-art remote troubleshooting technology in order to provide efficient, safe, and affordable analysis and remediation.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity devices by offering consulting services that include:
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISM and CISSP security and compliance experts offer a variety of security solutions to strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate rapidly after a serious penetration. Security support services available from Progent include: thorough data security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from malicious attacks; configuring firewalls; building safe mechanisms for remote and mobile connectivity; securing your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize local resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable runbook for restoring services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in environments that incorporate Linux and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Major Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Los Angeles Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or enhancing your established one, identifying or customizing Help Desk software to meet the particular requirements of your company, or providing occasional online staff to reinforce your existing Help Desk team during demanding scenarios like software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of veteran network experts offers your clients in Los Angeles California immediate contact with a large technical support group with substantial background delivering telephone-based help and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a major driver of company performance, and Progent's intent is to resolve instead of just document network problems.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team provides phone-based advanced consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Los Angeles California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so your IT maintenance is proactive and automated. By spotting possible problems before they expand into full-scale emergencies, remote monitoring can head off stressful and expensive information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a combination of platforms.
To contact Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
For offices and startups in Los Angeles California, Progent's online computer support specialists are ready to provide effective and economical IT support the moment your business requires it. More than a decade of offering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair network problems quickly while avoiding the cost and lost time associated with in-person support calls.
Even if your Los Angeles business relies on a regular independent consultant or employs a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft certified consultants can provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to solve sudden system emergencies or particularly complex integration projects.
Features of Progent's Online Network Support for Los Angeles California
Progent's online help, remote repair, network security consulting, and network administration services give offices in Los Angeles California the greatest leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your business world class network support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Los Angeles California and is also ideal for customers in geographic regions that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, technical information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a per-minute basis, so you are billed only for the support you receive. Progent requires no minimum fee for online help and requires no monthly retainer for support services delivered during normal business hours. This protects you from paying big bills for simple fixes.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers access to authorized specialists with skill in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings include technology integration, Microsoft Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide world-class consulting expertise in critical application areas. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Management Support and Software Programming
Apple Macintosh Consulting
Amazon MWS Programming
By providing a full service one-stop resource for IT generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that align with the special requirements of your business.
- Sophisticated Remote Access Software
Protected online access allows Progent's support experts to observe precisely what your customers see. This makes it possible to produce fast solutions to problems that could otherwise require an expensive personal service call. Effective remote connectivity software and expert technicians combine to allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Service for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-constrained companies whose workers require immediate access to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, refined support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, in the trenches of network service, executing a wide variety of technical projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This means that you get not only expert IT skills, but also a consultant with field-tested methods for using computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be forced to allow minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to each customer. The practice of detailing and organizing support records allows more effective service and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.