Immediate Online Support for Los Angeles California Networks
For businesses located in Los Angeles California, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISSP-certified security experts to handle advanced security architecture and diagnostic issues.
Progent's remote technical support experts offer exceptional leverage because they have the real-world experience and have access to the advanced tools required to resolve most network problems quickly. This reduces immediate costs because service calls require fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support experience is especially helpful for businesses that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote support companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick repairs somehow turn into major bills. Progent's skill at solving problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-proven methodologies that ensure the maximum level of effectiveness for remote technical support and repair for computer networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to connect to your company's network remotely without violating network security.
Progent's proven service reporting system includes comprehensive histories for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of services delivered to each customer by any Progent engineer. This database of trouble tickets and resolutions is organized as a quickly retrievable proprietary database that enables Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting experts can come up with the most efficient solutions quickly.
Online services provided by Progent to companies in Los Angeles California include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support professionals can provide computer troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop support services to assist you business to deploy, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and certifies a consultant's networking skills at the expert level. CCIEs can handle the most challenging challenges associated with network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs are an exceptional cost-effectiveness since their broad expertise allows them to resolve problems quickly. In typical instances, less seasoned consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your environment using state-of-the-art on-line troubleshooting technology to perform efficient, secure, and economical diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Bervely Hills, CA 90210
||Beverly Hills Network Support Services
||21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity appliances. Cisco infrastructure consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Access Points deployment expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Experts
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of system protection solutions that can bolster the immunity of your Windows, macOS and OS X, Linux network against assaults or help your company to clean up quickly following a damaging penetration. Security support services available from Progent cover in depth data security and compliance evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; defending your email infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to address a wide range of computer technologies including system architecture, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server economization and easy administration in environments that combine Linux with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online help resolving problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Los Angeles Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your established one, selecting or enhancing Help Desk application software to meet the special needs of your corporation, or adding temporary phone support personnel to supplement your existing Call Center team to deal with unusually busy situations like software transitions, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of seasoned information technology consultants gives your customers in Los Angeles California fast assistance from an effective network service group with years of experience providing telephone-based help and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a solid enabler of business success, and Progent's intent is to fix and not simply report technical issues.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom development, and training services, see Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Los Angeles California online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize SCOM for your environment so that your network support is proactive and automated. By spotting possible trouble spots before they expand into downtime, system monitoring can avoid inconvenient and expensive network crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or systems powered by a variety of operating systems.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Los Angeles California, Progent's online network support engineers can provide professional and cost-effective IT help the moment your company has to have it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to fix computer problems quickly while avoiding the cost and lost time that comes with in-person service visits.
Even if your Los Angeles company deals with a regular freelance support technician or employs an in-house IT staff that can handle common computer issues, Progentís Microsoft certified consultants can still offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to solve sudden system crises or particularly complex integration projects.
Features of Progent's Online Computer Services for Los Angeles California
Progent's online help, remote repair, system security expertise, and network management services give businesses in Los Angeles California unparalleled leverage for your support budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk support and system management, Progent's experts can deliver your office enterprise-level network support while allowing you to avoid the expense and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Los Angeles California and is also ideal for customers in more remote areas that lack consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers remote help on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for phone support and requires no monthly retainer for services delivered during normal working hours. This protects you from paying big bills for simple repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide the services of on-staff professionals who have skill in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of system integration, Microsoft Exchange expertise, system security design, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise in specific business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Programming
MySQL Management and Application Programming
Amazon MWS Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough IT solutions that meet the unique needs of your company.
- State of the Art Online Access Tools
Protected online connectivity permits Progent's support experts to see exactly what your customers see. This makes it easier to find fast solutions to problems that could otherwise require a costly onsite visit. Cutting-edge remote access tools and expert technicians combine to enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system tracking.
- Support for Popular VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for High Network Uptime
For offices with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT experience, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, in the trenches of IT support, performing a wide range of IT projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This guarantees that you get not only world-class technical help, but also a consultant with proven approaches for using technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.