Fast Online Technical Support for Los Angeles California Networks
For businesses located in Los Angeles California, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the assistance of CISSP-certified security experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support experts provide exceptional leverage because they have the real-world background and have access to the advanced tools needed to resolve most network problems rapidly. This reduces immediate costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves additionally with incidental costs by reducing or eliminating network outages and related losses stemming from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike typical remote service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing save you from situations where quick repairs manage to turn into large tabs. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized tools and field-proven processes that promote the highest level of efficiency for online consulting and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to access your company's environment without breaching corporate security.
Progent's advanced technical support database application includes comprehensive histories of all support that Progent's customers have received. Progent's staff engineers have the benefit of the records of assistance delivered to each Progent customer by any consultant. This database of trouble tickets and fixes is organized as a quickly accessible support database that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other vast technical databases and allow quick access to vendors' in-house engineering staff so Progent's online consulting experts can find optimal solutions quickly.
Online technical support services offered by Progent to customers in Los Angeles California include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to assist you company to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and certifies a person's networking knowledge at the master level. CCIEs know how to resolve even the most difficult problems occurring in network planning, deployment, maintenance, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience allows them to fix problems quickly. In typical instances, less qualified service providers can struggle for many hours or even days with identical tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your computer system via state-of-the-art remote support tools to provide fast, secure, and economical diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling family of infrastructure products. Cisco infrastructure support provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs consulting help, Cisco wireless controllers consulting, Cisco Security and VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection services that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux environment against attacks or help your company to recuperate rapidly after a serious breach. Security support services available from Progent cover in depth network security and compliance audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile communication; securing your email system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
Progent can provide advanced online consulting services to help companies of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that utilize local resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to cover a wide spectrum of computer technologies such as system architecture, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server economization and easy administration in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's top corporations. The ProSight series of IT management outsourcing services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Los Angeles Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center staff of seasoned network consultants offers your computer users in Los Angeles California instant access to an efficient technical support resource with substantial experience offering phone support and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk recognition as a crucial driver of business efficiency, and Progent's policy is to fix rather than merely report technical issues.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts Team can supply remote and in-depth consulting support and training in key business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Los Angeles California remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your IT maintenance is proactive and automated. By detecting possible issues before they result in crashes, proactive monitoring can head off stressful and expensive network crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a variety of operating systems.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Los Angeles California, Progent's phone-based network support specialists can deliver expert and affordable IT support the instant your organization requires it. More than a decade of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair IT problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Los Angeles organization relies on a local independent consultant or employs an in-house organization that know how to handle ordinary network issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the time or the knowledge to handle sudden system crises or especially tough integration projects.
Details of Progent's Remote Network Support for Los Angeles California
Progent's phone help, Internet-based repair, system security expertise, and system administration services give businesses in Los Angeles California the greatest leverage for your support budget. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk support and system administration, Progent's professionals can provide your organization world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Los Angeles California and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad array of Microsoft support tools, technical information, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for phone support and imposes no monthly retainer for support services delivered during regular working hours. This protects you from facing big bills for simple repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco offers the services of authorized professionals with skill in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's basic support offerings include technology integration, MS Exchange Server consulting, network security planning, and shared Help Desk services. Progent's Experts group can provide world-class consulting support in specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Application Development
MySQL DBA Services and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough IT solutions that align with the specific requirements of your business.
- Advanced Remote Access Software
Protected remote connectivity permits Progent's service professionals to observe precisely what your users see. This makes it possible to find fast fixes to issues that could otherwise demand a costly personal service call. Sophisticated remote connectivity tools and experienced technicians together enable Progent to resolve most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Uptime
For companies with vital applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose workers need instant recourse to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 support, Windows 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum fee and requires no retainer for services provided during regular working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by each consultant to every customer. The practice of detailing and organizing support activity allows more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.