Fast and Affordable Remote Support for Los Angeles Computer Systems
Fast Phone Help for Los Angeles NetworksFor businesses in Los Angeles or anywhere in the state of California, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional leverage because they possess the real-world experience and are equipped with the advanced technology necessary to resolve most information system problems quickly. Efficient support lowers direct costs because solutions accumulate minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits even more with indirect costs by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced online technical support know-how is especially valuable in environments that depend on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to many remote service companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where quick repairs manage to end up as major tabs. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized tools and field-tested processes which permit the maximum level of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's remote service group to interface to your network remotely without compromising system security.

Progent's sophisticated service reporting system stores detailed histories describing the support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of assistance delivered to each Progent client by any Progent engineer. This history of issues and resolutions is stored as an easily accessible proprietary database that permits Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft open up additional massive technical support databases and allow quick access to manufacturers' in-house product engineers so Progent's online consulting specialists can arrive at the best resolutions in the least time.

Online support services available from Progent to companies in Los Angeles and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight portfolio of outsourced network management services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your workers in Los Angeles or anywhere in the state of California rapid assistance from a large network service group with years of experience delivering phone support and online diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk recognition as a key enabler of business success, and Progent's goal is to resolve rather than merely track IT issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team provides phone-based and in-depth engineering support and education in special application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, programming, and education services, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Los Angeles, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your business so that your network maintenance is proactive and automated. By exposing potential issues before they result in full-scale emergencies, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that support a combination of platforms.
How Your Los Angeles Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Los Angeles or anywhere in the state of California, Progent's phone-based computer support engineers are ready to deliver professional and economical IT support whenever your company requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve computer problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Los Angeles business works with a regular freelance support technician or employs an in-house IT staff that can deal with common computer issues, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the expertise to fix sudden network crises or particularly tough integration problems.

Benefits of Progent's IT Support for Businesses in Los Angeles
Progent's remote technical help services allow your Los Angeles company to experience the advantages of timely, enterprise-class network support without the cost of maintaining an in-house IT organization. Your information system will derive greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most companies in Los Angeles and throughout California, local network service providers, whether consisting of freelance consultants or a full-time maintenance staff, can solve the majority of network problems. On the other hand, serious problems may occur when local resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual service people. In these cases, Progent's on-call support professionals provide a convenient, fast, and affordable solution to supplement your regular resources and to convey valuable knowledge to increase your capability to handle future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies often rely on independent freelance service providers. Although independent consultants carry smaller internal costs than big consulting organizations and can often charge lower rates, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of fallback personnel may force your business to go without assistance during an emergency. As your network grows, system unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your IT system is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Businesses often start with an information system implemented on a modest budget. Without a strong infrastructure, band-aid fixes often get thrown on top of an unstable foundation. When a network grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed environments require proper analysis, smart strategic planning, and extensive IT knowledge to evolve to a system infrastructure able to deliver the solid foundation to meet vital business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller organizations require advice and technical education to navigate through an ever more complex maze of product alternatives capable of promoting business growth and improving efficiency. Businesses do not need a network engineer who is attempting to sell a specific vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match IT expertise with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT background, fine tuned support software, and familiarity with corporate IT enable businesses to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.