Southern California Contact Information:
Progent offers consulting services and onsite technical support throughout Southern California including Orange County and San Diego.

Southern California Onsite IT Consulting
Progent locations in Southern California

City Street Address Contact Information
Anaheim, CA 3333 Michelson Drive
Suite 300
Irvine, California, 92612
Sales Phone: 657-999-1717

Link: Anaheim Network Support Services
Beverly Hills, CA 468 N Camden Dr
Beverly Hills, California, 90210
Sales Phone: 424-354-0123

Link: Los Angeles Network Support Services
Irvine, CA 2102 Business Center Dr
Irvine, California, 92612
Sales Phone: 562-583-3336

Link: Irvine Network Support Services
Long Beach, CA 3780 Kilroy Airport Way
Suite 200
Long Beach, California, 90806
Sales Phone: 562-314-4498

Link: Long Beach Network Support Services
Los Angeles, CA 355 S Grand Ave
Suite 2450
Los Angeles, California, 90071
Sales Phone: 213-784-4494

Link: Los Angeles Network Support Services
Manhattan Beach, CA 1500 Rosecrans Ave
Suite 500
Manhattan Beach, California, 90266
Sales Phone: 310-421-4766

Link: Manhattan Beach Network Support Services
Pasadena, CA 1055 E Colorado Blvd
5th Floor
Pasadena, California, 91106
Sales Phone: 626-243-2233

Link: Pasadena Network Support Services
Santa Monica, CA 2425 Olympic Blvd
Suite 4000W
Santa Monica, California, 90404
Sales Phone: 424-299-8822

Link: Santa Monica Network Support Services
Sherman Oaks, CA 15260 Ventura Blvd
Suite 1200
Sherman Oaks, California, 91403
Sales Phone: 818-666-3781

Link: Sherman Oaks Network Support Services

Fast Online Troubleshooting for Los Angeles Computer Networks
Urgent Phone Consulting for Los Angeles SystemsFor organizations located in Los Angeles or anywhere in California, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent leverage because they possess the practical experience and have access to the advanced tools needed to solve most information system issues rapidly. This reduces direct costs since solutions require minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting experience is particularly valuable in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you are billed only for the support that you receive. Unlike many remote support firms, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where quick repairs somehow end up as major bills. Progent's penchant for solving problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized technologies and proven processes which permit the highest degree of efficiency for remote engineering help and repair for computer networks of any size. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your network without compromising corporate security.

Progent's sophisticated service reporting application includes thorough records for the support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of support delivered to every customer by any Progent consultant. This database of anomalies and repairs is structured as a readily retrievable internal database that allows Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to determine the best resolutions in the least time.

Online support offered by Progent to clients in Los Angeles and throughout the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are a convenient solution for businesses who lack the budget to support an in-house Help Desk but who need quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless supplement to your existing Call Center team. Progent's Virtual Help Desk can act as a an escalation resource to resolve the most difficult computer system issues, or be available in overflow situations when your other resources are overwhelmed.

    Progent's Help Desk team of experienced information technology experts gives your customers in Los Angeles or anywhere in the state of California quick assistance from a dependable technical support resource with substantial background delivering telephone-based help and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company efficiency, and Progent's policy is to fix and not simply annotate IT issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Group offers remote and in-depth consulting expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training services, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Los Angeles, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so that your network support is proactive and automated. By uncovering emerging trouble spots before they expand into full-scale emergencies, remote monitoring can head off inconvenient and costly information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that support a mix of platforms.
How Your Los Angeles Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Los Angeles or anywhere in the state of California, Progent's online computer support engineers are ready to deliver professional and affordable system support the moment your business requires it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair network problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Los Angeles office works with a regular freelance consultant or employs an in-house organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to solve unexpected network crises or particularly complicated integration problems.

Features of Progent's Online Network Services for Los Angeles
Progent's phone support, remote troubleshooting, network security expertise, and system management services give offices in Los Angeles or throughout the state of California the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can provide your business world class IT support while allowing you to eliminate the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry experience, at the front lines of network service, performing a wide variety of IT projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and in-person help per minute. As a result, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has little competition. Companies who work with familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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