Fast and Affordable Remote Technical Support for Los Angeles Computer Systems
Fast Online Consulting for Los Angeles NetworksFor companies located in Los Angeles or anywhere in the state of California, Progent offers online support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology necessary to resolve the majority of information system problems quickly. This lowers immediate expenses because solutions require fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits additionally with incidental costs by reducing or avoiding system downtime and related costs due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is especially helpful for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike many online support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with scenarios where speedy. minor repairs somehow end up as substantial tabs. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and field-tested methodologies which allow the maximum level of efficiency for online engineering help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to connect to your company's environment without violating corporate security.

Progent's proven service reporting system keeps comprehensive records for the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of assistance provided to each Progent customer by any Progent consultant. This archive of trouble tickets and solutions is organized as a conveniently exploitable internal database that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of certifications and working relationships with key technology companies including Cisco and Microsoft open up additional vast technical databases and permit quick access to manufacturers' internal support staff so Progent's online consulting experts can determine the best solutions promptly.

Online support provided by Progent to companies in Los Angeles and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's top corporations. Progent's ProSight suite of network management outsourcing services covers all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Billing charges for ongoing consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent’s Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of veteran network consultants gives your workers in Los Angeles or anywhere in the state of California instant communication with a reliable network service resource with years of background offering phone help and remote diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center the reputation as a major contributor to business efficiency, and Progent's intent is to resolve and not simply annotate IT problems.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers remote advanced consulting expertise and education in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Los Angeles, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so your IT maintenance is proactive and automated. By exposing possible issues before they cause downtime, system monitoring can head off disruptive and expensive service breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate multiple OS platforms.
How Your Los Angeles Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Los Angeles or throughout the state of California, Progent's online computer support engineers can provide expert and affordable IT support the moment your company has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to fix IT problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your Los Angeles organization has a local freelance consultant or maintains a full time IT staff that can deal with ordinary network problems, Progent’s Microsoft certified engineers can still provide a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the experience to resolve unexpected network crises or especially complicated integration problems.

Benefits of Progent's Network Help for Businesses in Los Angeles
Progent's online support services enable your Los Angeles organization to enjoy the advantages of on-call, world-class network support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    For most companies in Los Angeles or anywhere in California, local network service resources, whether represented by outside consultants or a full-time IT staff, can resolve typical network issues. On the other hand, major troubles might occur when local resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local support people. In these situations, Progent's online service professionals provide a convenient, quick, and budget-friendly way to supplement your local resources and to pass on useful information to improve your capability to deal with downstream issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller organizations often depend on independent freelance consultants. Although independent consultants carry less internal costs than big consulting companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the absence of fallback help may require your company to wait for help during an emergency. As your company expands, network downtime and trouble with vital applications are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your network stays available.

  • Create a Solid Basis for Seamless Growth
    Businesses typically begin with an IT system created on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get thrown onto a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. Such badly designed systems require careful assessment, smart long-term planning, and wide IT knowledge to upgrade to a network architecture able to provide the solid foundation to handle critical business requirements and ease downstream expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller companies need advice and technical training to negotiate an ever more complicated maze of product options capable of accelerating business growth and improving productivity. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to align IT consulting with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT expertise, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.