Fast Online Help for Los Angeles California Computer Networks
Immediate Online Consulting for Los Angeles NetworksFor organizations located in Los Angeles California, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology needed to solve most network problems rapidly. This lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical remote service firms, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast solutions somehow turn into large bills. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested methodologies that permit the maximum level of effectiveness for remote technical support and repair for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your computer system remotely without violating network security.

Progent's powerful customer support reporting application includes extensive histories describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the details of services delivered to each client by any Progent consultant. This database of anomalies and fixes is structured as a quickly accessible support knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit quick response from vendors' internal product engineers so Progent's remote service experts can determine optimal resolutions promptly.

Remote technical services offered by Progent to companies in Los Angeles California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the industry's leading corporations. The ProSight series of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Call Center software products to meet the special demands of your corporation, or providing temporary phone support personnel to supplement your existing Call Center group during high-demand events such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced network professionals gives your computer users in Los Angeles California instant communication with an efficient technical support group with substantial experience delivering telephone-based support and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of company success, and Progent's goal is to fix and not simply annotate network problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Group provides online advanced consulting support and training in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, programming, and education services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Los Angeles California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive rather than reactive. By uncovering potential issues before they result in crashes, system monitoring can minimize disruptive and costly service breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a variety of operating systems.
How Your Los Angeles Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Los Angeles California, Progent's phone-based computer support engineers are ready to provide expert and affordable IT help the moment your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Los Angeles office deals with a regular independent consultant or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to address unexpected network crises or especially complex integration problems.

Details of Progent's Remote Computer Services for Los Angeles California
Progent's online support, remote troubleshooting, network security consulting, and network administration services give offices in Los Angeles California the greatest leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk call center services and network management, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, in the trenches of network support, performing a wide variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with field-tested methods for using technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be forced to allow simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to each client. The practice of documenting and organizing support records results in more effective service and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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    Progent's Microsoft-certified consultants can assist organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Online and onsite assessment and upgrade services for Microsoft Windows 10 provided by Progent include ROI analysis, project supervision, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter access, data and identity security, automated provisioning and administration, infrastructure design, Wi-Fi support, disaster recovery planning, custom training for network management personnel and end users, and post-migration technical help.

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    Progent uses a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by every staff member to each client. The discipline of documenting and archiving support activity results in more effective service and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.

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    Progent provides national online phone support and consulting services for businesses that operate environments based on variants of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft Windows technology. Online network consulting offers maximum return for your IT budget by protecting user productivity and shortening the time charged for network analysis and repair. Sophisticated remote support utilities and experienced technicians and consultants combine to enable Progent to handle the majority of IT issues without wasting time and expense by traveling to your location. In most of cases your IT problems can be remediated by telephone or through a mix of telephone support and online access. Progent can make available Cisco CCIE network experts and CISM certified security professionals to assist you with the toughest network issues.

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    Progent is one of the most expert network support firms for creating email and messaging systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses get the full benefits of Exchange Server 2000 for typical scenarios including updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 administration.

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    Progent offers the support of certified consultants as well as seasoned software developers, DBAs, project management experts, Cisco-certified network architects, disaster recovery specialists, and certified security professionals to assist you to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, install test environments at your datacenter or at Progent's lab, plan and execute out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from other database solutions, and configure an efficient and secure network infrastructure that helps you realize the full strategic benefit of SQL Server 2012.

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    The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can help you to maintain your legacy PIX or Cisco ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, integrate, optimize, manage and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

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    Windows Server 2008 R2 features outstanding levels of speed, protection, fault tolerance, expandability, and versatility that accelerate output of on-site, remote, and mobile workers. Progent's network experts can provide cost-effective remote engineering, troubleshooting, and education services to assist you to design, execute, and manage Windows Server 2008 R2 in order to add substantial business value to your network.

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    Progent's Intune consultants can help you to assess the business case for utilizing Microsoft Intune for managing your portable devices including notebooks, smartphones, and tablets powered by Windows, iOS, and Google Android. Progent can help your company to configure policies, plan and deploy pilot systems to confirm the benefits of Intune for your network, install Intune throughout your IT ecosystem, combine Intune with SCCM for unified change management, and provide ongoing support for your Intune solution.

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    Progent provides live remote training for a range of client apps and operating systems such as Microsoft Office Excel, Word, PowerPoint and Outlook plus Adobe Acrobat, Photoshop, Crystal Reports, and Windows 10 and 8.1. Online training provides the advantages of traditional in-person seminars, including immediate communication between clients and teachers, but avoids the expenses of travel and the challenge of attempting to accommodate the schedules of multiple trainees. Offered to individuals or groups of any size, Progent's virtual training permits the instructor to conduct the class from an online facility and the students can be spread throughout an office or all over the the U.S. Virtual training supports proven learning tools such as broadcast white boards, electronic hand-raising, and shared applications. Sessions can be brief and targeted to specialized subjects or extended in time and wider in scope.

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    Progent wants to hire full-time, solutions-driven Microsoft accredited engineers with MCSE credentials; Cisco certified system consultants with Cisco CCDP or CCIE certification; security professionals who have CISSP or CISA or equivalent security credentials; and advanced system architecture experts with a background in mobile solutions, wireless networking, fault tolerance, workplace recovery, data protection, and VMware. Progent also seeks professionals to join Progent's staff of help desk support specialists and off-site troubleshooting experts. Also, Progent is hiring talented managers able to operate effectively in Progent's high-growth, virtual office culture.

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    Progent can assist small and medium-size businesses to design, deploy and debug the infrastructure to support teleworkers.

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    Progentís Microsoft-certified consultants can assist you to update your application servers and/or desktops from 32 to 64 bits. Progent can assist your company to understand the risks and advantages of upgrading to 64-bit processing, design an affordable migration strategy that reduces operational interruptions, and offer inexpensive, professional remote help to aid your company to configure 64-bit operating systems and application software on your existing computers.

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    Progent offers advanced remote consulting services to help businesses connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services such as Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

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    24/7/365 Consultancy Linux

    Progent's UNIX platform consulting services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience provides you with a convenient single source to help you create and manage a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms including RedHat, SuSE Linux, Debian GNU/Linux and Mandrake.

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    Progent's ProSight family of managed IT services are geared to offer businesses who maintain minimal internal IT support staffs with affordable help from enterprise-class management platforms and technical expertise. Advantages of the ProSight catalog of managed IT services include flat-rate network maintenance costs, smart automation of routine management tasks, continual absorption of new information technology, graceful migration from older systems to modern solutions, improved fit between information technology with strategic objectives, access to seasoned network experts, and allowing management to concentrate on business issues rather than ever-changing computer technology.

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    Lync Server 2013, now called Skype for Business, enables organizations of all sizes to create a manageable and protected communications environment that supports a BYOD computing model with instant messaging, real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP-based and PSTN calling across a broad range of stationary PCs and mobile endpoints. Progent's certified Lync 2013 experts and network architects can help your company to assess the advantages of Lync 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or hybrid model suitable for your present and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and provide live online and on-premises training to your management staff and end users. Progent offers in-depth expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync 2013 with popular Office and Office 365 apps including Outlook clients and PowerPoint.

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    Progent's expert support team can show you how to design and implement an efficient in-place Exchange Server 2007 migration strategy that avoids network downtime, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent has the experience to finish your project quickly and affordably. Progent's Exchange 2007 support, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 and the design of unified messaging solutions powered by Microsoft Exchange 2007 Server.

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    Progent's Cisco-certified Wi-Fi technology consulting experts can help you to configure, manage, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.

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    Microsoft Virtual Server, run on the Microsoft Windows Server 2003 operating system and powered by technology originally produced by Connectix, provides the power necessary to carry out server consolidation, application migration, and server isolation projects via virtualization technology in an enterprise-ready computing environment with advanced scalability, manageability, and availability. Microsoft has targeted Virtual Server at businesses wishing to enhance ROI in software development and testing, upgrading from outdated line-of-business applications, and server consolidation. Progent's professional Virtual Server consultants can assist your company to assess and integrate MS Virtual Server.

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    Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, enhancing and repairing System Center Operations Manager environments and can provide organizations of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network fabric and Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite technical support to help you to remediate serious issues uncovered by SCOM 2012.

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    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical devices that power your IT network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact your business.

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    Progent offers three basic types of Help Desk support including Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft professionals gives your clients instant access to a reliable technical group with extensive experience delivering phone support and online troubleshooting for networks based on Microsoft technology. Progent's concentration is on giving the support Helpdesk a respected image as a key contributor to business performance. Progent's goal is to resolve and not simply record problems.

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    Progent's support specialists in Apple OS X and Windows technology can show you how to combine Mac and Windows computers into cohesive environments with resource sharing and collaboration functionality. Allowing productive cooperation among a mix of servers and workstations powered by Apple Mac OS and Windows calls for broad knowledge of and background with Apple Macintosh and Windows products. Progent's experience in Windows and Apple service makes it possible to provide world class assistance to companies that depend on these platforms to maintain their competitive edge. Progent's consultants can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Microsoft Virtual Server 2005, run on the Windows Server 2003 platform and powered by software originally produced by Connectix, provides the power necessary to accomplish server consolidation, software migration, and server quarantine tasks through virtualization technology in an enterprise-class IT network with high expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server 2005 at companies wishing to improve ROI in software programming and testing, migration from outdated mission-critical software, and server consolidation. Progent's certified Virtual Server experts can help your business to evaluate and deploy MS Virtual Server 2005.

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    Mid-sized companies can get all the benefits of Microsoft Operations Manager 2007 and have fast availability of Progentís Microsoft and Cisco Certified network consulting professionals. Thanks to Progent's economically priced IT service packages, mid-size businesses can choose a simple co-sourcing package based on Operations Manager 2007 with server monitoring, automated warnings, in-depth system analysis, Help Desk support, and online troubleshooting. For businesses with line-of-business environments who need non-stop networking, Progent can provide a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to offer medium-size company information systems world-class reliability, protection and performance.

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    Progent can provide fast online support from Cisco-certified CCIE network infrastructure consultants. Progent's CCIE engineers can connect to your environment using powerful remote diagnostic utilities to provide quick and affordable analysis and repair of critical network infrastructure problems.

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