Immediate Online Help for Los Angeles Computer Systems
Fast Remote Help for Los Angeles NetworksFor companies in Los Angeles or anywhere in California, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical background and are equipped with the advanced technology necessary to resolve the majority of network issues rapidly. This lowers immediate expenses because solutions accumulate fewer billable minutes. Remote support also avoids the cost of sending a consultant to your location. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting know-how is especially important in environments that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many online support companies, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing prevent situations where quick repairs manage to turn into substantial bills. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and proven processes that promote the highest level of effectiveness for remote technical support and troubleshooting for information networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to connect to your environment without breaching network security.

Progent's sophisticated technical support database application includes thorough records describing all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of support delivered to every customer by any engineer. This history of problems and repairs is organized as a conveniently retrievable internal knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available other vast support databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at optimal resolutions quickly.

Online technical support services offered by Progent to clients in Los Angeles and throughout the state of California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight portfolio of outsourced network management services covers all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent’s Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of experienced network consultants provides your workers in Los Angeles or anywhere in the state of California instant assistance from a dependable network service resource with years of background providing telephone-based help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a significant contributor to business success, and Progent's target is to resolve rather than just document technical problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based advanced engineering support and training in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Los Angeles, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your network maintenance is proactive and automated. By spotting emerging issues before they expand into full-scale emergencies, system monitoring can head off stressful and expensive network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems that support a combination of operating systems.
How Your Los Angeles Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Los Angeles or anywhere in the state of California, Progent's online network support engineers are ready to deliver expert and economical system help the instant your organization has to have it. More than 15 years of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote access technology to solve network problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Los Angeles company has a regular freelance consultant or maintains a full time IT staff that can deal with common computer issues, Progent’s Microsoft certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to deal with unexpected network emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Offices in Los Angeles
Progent's online network troubleshooting services enable your Los Angeles business to enjoy the benefits of timely, enterprise-level IT support without the cost of maintaining an in-house IT organization. Your network will derive added strategic value by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    For most offices in Los Angeles or anywhere in California, nearby computer support providers, whether consisting of freelance consultants or an in-house IT staff, can deal with the majority of technical problems. However, IT crises might strike when local support personnel are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's online service experts give you a convenient, fast, and economical way to supplement your regular resources and to transfer useful knowledge to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses commonly rely on individual freelance consultants. While independent service people have less internal costs than larger support firms and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of fallback help may force your business to wait for assistance during an emergency. As your company expands, network downtime and problems with vital software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your IT system stays up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations often begin with an IT architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. As a company grows, stability and expandability problems can impede the success of the organization. Such badly built systems need careful analysis, intelligent long-term planning, and wide IT expertise to evolve to a system infrastructure able to provide the stable foundation to meet critical business requirements and ease downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller companies need advice and technical training to navigate through an increasingly complicated array of product alternatives capable of accelerating business growth and improving productivity. They do not need a network consultant who is trying to resell a certain vendor's technology. IT consulting and product selling can result in a situation where the proposed solution is built around a predetermined product instead of the true needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT consulting with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, in the trenches of network service, executing a broad variety of IT projects for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support team. This means that you get not only expert IT skills, but also a consultant with proven methods for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be forced to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.