Fast Online Help for Los Angeles California Computer Networks
For organizations located in Los Angeles California, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology needed to solve most network problems rapidly. This lowers immediate expenses since service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical remote service firms, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast solutions somehow turn into large bills. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested methodologies that permit the maximum level of effectiveness for remote technical support and repair for computer systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to connect to your computer system remotely without violating network security.
Progent's powerful customer support reporting application includes extensive histories describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the details of services delivered to each client by any Progent consultant. This database of anomalies and fixes is structured as a quickly accessible support knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit quick response from vendors' internal product engineers so Progent's remote service experts can determine optimal resolutions promptly.
Remote technical services offered by Progent to companies in Los Angeles California include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service engineers can provide computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to assist your business to install, configure, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services include offering Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network consultants, and indicates a consultant's technical knowledge at the master level. CCIEs know how to deal with even the most complex problems surrounding network infrastructure design, integration, management, protection, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs offer excellent value because their deep expertise permits them to fix problems rapidly. In many instances, less experienced engineers can struggle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your environment using sophisticated on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and repair.
Los Angeles Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area.
Progent locations in Los Angeles Metro Area
||468 N Camden Dr, #200
Beverly Hills, CA 90210
||Beverly Hills Network Support Services
||9410 Owensmouth Ave
Chatsworth, CA 91311
||Chatsworth Network Support Services
||3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
||Long Beach Network Support Services
||355 S Grand Ave, Suite 2450
Los Angeles, CA 90071
||Los Angeles Network Support Services
||1500 Rosecrans Ave, Suite 500
Manhattan Beach, CA 90266
||Manhattan Beach Network Support Services
||1055 E Colorado Blvd, 5th Floor
Pasadena, CA 91106
||Pasadena Network Support Services
||2425 Olympic Blvd, Suite 4000W
Santa Monica, CA 90404
||Santa Monica Network Support Services
||15260 Ventura Blvd, Suite 1200
Sherman Oaks, CA 91403
||Sherman Oaks Network Support Services
||27240 Turnberry Lane, Suite 200
Valencia, CA 91355
||Valencia Network Support Services
Progent's Cisco CCIEs can provide help for all of Cisco's popular family of infrastructure devices by delivering services that include:
CISSP and ISSAP Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services that can bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help you to recuperate rapidly following a serious penetration. Security solutions offered by Progent cover in depth information security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; integrating firewalls; establishing safe architectures for remote and mobile communication; securing your email system from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to cover a wide range of information technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux environments. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent online assistance resolving problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced technology used by some of the industry's leading corporations. The ProSight series of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Los Angeles Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your existing organization, evaluating or enhancing Call Center software products to meet the special demands of your corporation, or providing temporary phone support personnel to supplement your existing Call Center group during high-demand events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced network professionals gives your computer users in Los Angeles California instant communication with an efficient technical support group with substantial experience delivering telephone-based support and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of company success, and Progent's goal is to fix and not simply annotate network problems.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts Group provides online advanced consulting support and training in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, programming, and education services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Los Angeles California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your network maintenance is proactive rather than reactive. By uncovering potential issues before they result in crashes, system monitoring can minimize disruptive and costly service breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a variety of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Los Angeles California, Progent's phone-based computer support engineers are ready to provide expert and affordable IT help the moment your organization needs it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your Los Angeles office deals with a regular independent consultant or maintains a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the availability or the expertise to address unexpected network crises or especially complex integration problems.
Details of Progent's Remote Computer Services for Los Angeles California
Progent's online support, remote troubleshooting, network security consulting, and network administration services give offices in Los Angeles California the greatest leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk call center services and network management, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Los Angeles California and is also ideal for networks in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a by-the-minute basis, so you pay only for the services you use. Progent has no minimum charge for phone service and asks for no ongoing retainer for services delivered during regular business hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide the services of on-staff specialists with skill in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic support services include technology integration, MS Exchange consulting, network security design, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support in critical application areas. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management and Application Programming
Amazon MWS Software Integration
By offering a convenient one-stop resource for IT generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive IT solutions that address the special needs of your company.
- Advanced Remote Access Tools
Protected remote connectivity permits Progent's service experts to observe exactly what your customers see. This makes it possible to find fast solutions to problems that might otherwise demand an expensive personal service call. Sophisticated remote access software and expert engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online support and automated network tracking.
- Support for Popular VPN Gateways
Progent supports secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Support for High Network Uptime
For companies with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose clients need immediate access to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, in the trenches of network support, performing a wide variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with field-tested methods for using technical knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be forced to allow simple problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to each client. The practice of documenting and organizing support records results in more effective service and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who wonít release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.