Los Angeles Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Los Angeles Metro Area including Orange County.
Progent locations in the Los Angeles Metro Area
||3333 Michelson Drive
Irvine, California, 92612
|Sales Phone: 657-999-1717
Link: Anaheim Network Support Services
|Beverly Hills, CA
||468 N Camden Dr
Beverly Hills, California, 90210
|Sales Phone: 424-354-0123
Link: Beverly Hills Network Support Services
||2102 Business Center Dr
Irvine, California, 92612
|Sales Phone: 562-583-3336
Link: Irvine Network Support Services
|Long Beach, CA
||3780 Kilroy Airport Way
Long Beach, California, 90806
|Sales Phone: 562-314-4498
Link: Long Beach Network Support Services
|Los Angeles, CA
||355 S Grand Ave
Los Angeles, California, 90071
|Sales Phone: 213-784-4494
Link: Los Angeles Network Support Services
|Manhattan Beach, CA
||1500 Rosecrans Ave
Manhattan Beach, California, 90266
|Sales Phone: 310-421-4766
Link: Manhattan Beach Network Support Services
|Mission Viejo, CA
||27201 Puerta Real
Mission Viejo, California, 92691
|Sales Phone: 949-429-4589
Link: Mission Viejo Network Support Services
||Ontario Airport Center
337 N. Vineyard Avenue
Ontario, California, 91764
|Sales Phone: 909-687-2199
Link: Ontario Network Support Services
||1055 E Colorado Blvd
Pasadena, California, 91106
|Sales Phone: 626-243-2233
Link: Pasadena Network Support Services
|Santa Monica, CA
||2425 Olympic Blvd
Santa Monica, California, 90404
|Sales Phone: 424-299-8822
Link: Santa Monica Network Support Services
|Sherman Oaks, CA
||15260 Ventura Blvd
Sherman Oaks, California, 91403
|Sales Phone: 818-666-3781
Link: Sherman Oaks Network Support Services
Fast and Affordable Online Troubleshooting for Los Angeles IT Networks
For organizations located in Los Angeles or anywhere in California, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-qualified security experts to handle high-level security design and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage because they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of information system issues rapidly. Efficient support reduces immediate costs since solutions require fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits additionally in incidental costs by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing policy for online help is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the support that you actually get. Unlike many online support firms, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing save you from situations where speedy. minor repairs somehow end up as big bills. Progent's penchant for handling technical issues quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized tools and field-tested processes which permit the highest level of effectiveness for remote help and repair for information networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to connect to your computer system remotely without breaching network security.
Progent's proven service database system keeps detailed histories for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of services provided to each client by every engineer. This database of anomalies and fixes is stored as an easily retrievable proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts can determine optimal solutions quickly.
Remote technical services offered by Progent to clients in Los Angeles and anywhere in the state of California include:
Authorized Windows Experts
Progent's Microsoft-certified remote service professionals offer computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server application development,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop support services to help you company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs can resolve the most complex issues occurring in network planning, integration, management, compliance, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep experience permits them to resolve problems quickly. In typical instances, less seasoned service providers can struggle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment using the latest on-line support tools to provide quick, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of connectivity appliances. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points deployment support, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to enhance the safety of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to clean up quickly after a serious breach. Security solutions offered by Progent cover in depth information security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; configuring firewalls; building safe mechanisms for remote and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad array of information technologies including system architecture, messaging solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's group-based approach to solving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top enterprises. The ProSight line of network monitoring and management services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Los Angeles Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the budget to create an in-house Call Center but who want fast access to an effective Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless supplement to your established Help Desk organization. Progent's Virtual Call Center can act as a an escalation resource to resolve the toughest computer system problems, or be available in hectic instances when your other support engineers are swamped.
Progent's Help Desk Call Center team of experienced network experts gives your clients in Los Angeles or anywhere in the state of California immediate communication with an effective support resource with extensive background delivering telephone-based consulting and online repair service for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a major driver of business efficiency, and Progent's policy is to resolve rather than merely document IT issues.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff offers phone-based and in-depth consulting support and education in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Los Angeles, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so your computer support is proactive and automated. By spotting looming issues before they cause downtime, proactive monitoring can avoid stressful and expensive service crises. Progent can also provide help with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support a mix of operating systems.
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Los Angeles or anywhere in the state of California, Progent's online computer support specialists can provide effective and affordable IT help the instant your business has to have it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while eliminating the expense and lost time associated with on-premises service calls.
Even if your Los Angeles organization has a local independent consultant or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve sudden network crises or particularly challenging integration problems.
Advantages of Progent's IT Support for Offices in Los Angeles
Progent's online support services allow your Los Angeles business to enjoy the benefits of immediate, expert network support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic worth by being more available, efficient, and secure. Benefits to your company include:
- Convenient virtual expansion of your local support resources
For most companies in Los Angeles and throughout California, nearby network service resources, whether made up of outside consultants or an internal maintenance staff, can resolve the majority of technical issues. However, IT crises sometimes occur when local support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call support professionals give you an easy, fast, and economical way to augment your local resources and to pass on useful knowledge to improve your capability to resolve downstream problems in-house.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller offices commonly rely on individual freelance consultants. Although freelance consultants have smaller internal costs than big support organizations and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of reserve help may require your company to wait for help during an IT crisis. As your business grows, network downtime and trouble with critical applications are more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to insure your network is always up and running.
- Build a Solid Basis for Seamless Expansion
Organizations often start with an information architecture created on a modest budget. Without a strong framework, band-aid repairs can get thrown onto a shaky foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. These badly designed environments need careful assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure able to provide the solid foundation to meet vital business demands and facilitate future expansion.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller companies require guidance and technical training to negotiate an increasingly complex maze of technology options available for promoting business success and improving efficiency. They do not need a network engineer who is trying to sell a specific vendor's technology. Network support and product sales can result in a scenario where the recommended
solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the best interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical background, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, at the forefront of network service, performing a wide range of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT help, but also a consultant with proven approaches for using technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.