For business network systems located anywhere in the state of Louisiana, Progent's Microsoft and Cisco authorized technical team members can provide phone support and troubleshooting to solve your network systems problems fast and cost effectively. Progent has acquired world-class skills, advanced software tools, and support databases to diagnose and repair computer network problems while avoiding the expense and delays associated with onsite technical service visits.

If your Louisiana company is situated beyond the larger metro areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your nearby computer network support choices may be limited in technical expertise, or not available during an emergency. This can result in a computer network that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís group of expert network professionals average more than twelve years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a diverse range of customers. This means you obtain not only the technical competency needed for the job, but a consultant with demonstrated methods for applying those skills to deliver affordable network solutions.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly after a ransomware attack. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Unified Communications Manager and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally named CallManager, functions as the foundation of Cisco's communications and collaboration platform. CUCM and Unified CM Express (CME) provide an advanced IP-PBX by integrating closely with applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM consultants can assist with any aspect of Unified CM setup and debugging in areas such as integrating Cisco Voice over IP phones and video IP phones, designing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE networking support, designing Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange Server.

Planning Help for SharePoint Server 2013
Progent has been providing SharePoint consulting services since the initial SharePoint product was released over a decade ago, and Progent has the scope of technical knowledge to assist businesses of any size to plan and carry out a SharePoint Server 2013 installation and create SharePoint 2013 applications that bring substantial business value to your IT investment. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; determine if an in-house, Cloud-based or hybrid deployment is most sensible for your organization; and select the right edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can assist in specific jobs related to your SharePoint 2013 deployment.

Project Server Consulting
Progent's certified Microsoft Project Server and Project Online experts can provide advanced remote and onsite support for Microsoft Project Server and for Microsoft platforms that integrate closely with Project Server. Services offered by Progent include Microsoft Project Professional and Project Web App planning and support, SharePoint Server 2013 planning and configuration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting,Office Excel and Office 365 Excel application support, plus PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE engineers to help you to enhance your environment to support local, branch office, at-home, and mobile workers so they can utilize Project Server to collaborate safely and efficiently. Progent's network security experts can assist you to adopt and enforce security workflows that safeguard sensitive project data without disrupting the productive sharing of authorized data.

Dynamics GP Upgrade and Integration Consulting Services
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains ERP software for almost two decades and Progent has provided system integration, customization, training, and troubleshooting since the platform's debut. Progent can provide in-depth support for upgrading out of date Dynamics GP ERP systems. Progent can help your business to plan, validate, and implement an efficient migration from a an outdated release of GP to the current release of Dynamics GP, Learn} about Progent's Dynamics GP migration and system integration consulting.

Online Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert remote technical support for Microsoft Windows and Cisco-based networks Nationwide. Progent's certified engineers have the knowledge and experience to help you to troubleshoot and solve tough network problems rapidly and cost effectively. The breadth of information technology expertise represented by Progent's team of consultants allows them to escalate even the toughest issues to appropriate subject matter experts as necessary. Whether you require occasional phone support and online troubleshooting or continuing availability of a Helpdesk Call Center, Progent's engineers can provide your small business with enterprise-level expertise without the high cost and management overhead of running a big internal support group.

Expert Wireless Consulting and Support
Progent's wireless technology consultants have wide-ranging expertise in the implementation and support of wireless information technology and can help you to plan, configure, manage and repair wireless solutions that are compliant, robust, scalable, easy to administer and operate, able to support your vital applications, and seamlessly integrated into hybrid cloud environments. Remote and onsite Consulting services offered by Progent span a selection of wireless technologies such as smartphone and tablet management, Wi-Fi network planning and deployment, wireless site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless integration.

Security Inventory Assessment for Small Businesses
Progent offers two low-cost service packages intended to allow small companies to receive a professional security evaluation from a premier security engineer. With Progent's External Security Inventory Checkup, a security expert runs an extensive test of your IT infrastructure from outside your company firewall to determine potential weaknesses in the security posture you present to the public. With Progent's Internal Security Inventory Scan, a security expert executes a system scan from an authorized computer within your company firewall to determine vulnerabilities to inside assaults. The two security inventory packages are set up and run from a protected external location.

Cisco Wireless IP Phone Integration
Creating solutions with Cisco's wireless VoIP phones typically requires that IT teams set up and optimize many components of your Wi-Fi environment including wireless access points, routers, wireless LAN controllers, and management software. Progent's Cisco wireless IP phone configuration and troubleshooting consultants offer online and onsite assistance to help you build and maintain a Cisco wireless VoIP phone solution by providing services that can range from troubleshooting the set up of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.

Data Backup Expertise
Progent's backup experts offer support for a wide array of utilities and technologies that provide solutions for backing up Windows, Mac, and Linux servers and desktops as well as laptops and handhelds. Progent supports all major data protection platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability integration. Progent can also provide support for Acronis Backup and Recovery, Mozy, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and Oracle Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized businesses as an affordable end-to-end solution for reliable backup/disaster recovery (BDR).

Response Time of Progent's TRC for Online Computer Support
Progent's Technical Response Center is dedicated to delivering the best quality of remote IT support services offered anywhere for both emergency as well as standard problems. For emergency problems that impact multiple users, key people, or a mission-critical application, the TRC will respond in less than an hour. For non-critical issues, the TRC is committed to respond in less than two hours. In all cases, your ticket will be created quickly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will check with you regarding every corrected problem to make sure you are satisfied with the outcome and ready to close out the trouble ticket. Learn more details concerning Progent's TRC Customer Commitment.

Team Approach to Service and Technical Problem Escalation
Computer technologies have become ever more sophisticated. At the same time, most small office computer networks incorporate solution from many different vendors. All this makes computer integration and support increasingly challenging. It is unfeasible for even the most experienced engineer to have in-depth familiarity in all facets of information technology, or extensive practical experience in the thousands of hardware and software brands, models, and updates that small businesses include in their IT networks. Progent utilizes a collaborative methodology to computer support and relies on application experts to bring high-level knowledge when necessary to resolve complex technical issues effectively, at the least cost to you.

Contact a Progent Network Consultant
To find out how you can access a Progent computer consultant for online or onsite help in , call 1-800-993-9400 or visit Remote Computer Help.