For small company networks located anywhere in the state of Louisiana, Progent's Microsoft and Cisco qualified technical team members can provide online assistance and troubleshooting to repair your computer system issues fast and affordably. Progent has acquired enterprise-class skills, advanced software utilities, and support knowledge bases to identify and repair computer network problems without the cost and time delays associated with onsite technical service visits.

If your Louisiana organization is situated beyond the larger metropolitan areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your nearby network support choices may be limited in skills, or unavailable during a crisis. This results in a network environment that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s staff of expert network consultants average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a diverse range of customers. This means you get not only the technical competency needed for the job, but a professional with demonstrated methods for applying those skills to provide affordable network solutions.

ProSight Data Protection Services Managed Cloud Backup and Recovery
ProSight Data Protection Services automated backup and disaster recovery offers small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out about the entire ProSight line of low-cost network monitoring and management services for small organizations.

Online Training for Desktop Apps
Progent provides live online classes for an array of client software. Progent's Online training covers topics such as Office 365 Excel and Power BI reporting, Office 365 Word VBA programming, PowerPoint co-editing, Office Outlook security, Office 365 Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 configuration. Webinar-based training offers all the advantages of traditional in-person sessions, including instant communication between clients and trainers, but eliminates the costs of travel and the challenge of trying to accommodate the schedules of multiple students.

Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Certified Partner, every Progent consulting expert has access to the technology and educational resources needed to deliver the best IT support available. Progent's outsourcing, Technical Response Center Helpdesk, Office 365 deployment support, and software development services permit small and midsize business clients to take advantage of the broad range of knowledge found in the IT departments of large companies without the significant cost and distraction of maintaining a large in-house support staff.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, deploy, manage and troubleshoot VMware vSphere and vCloud-powered virtualization solution for on-premises datacenters, cloud environments, or hybrid systems. Progent's VMware vSphere and vCloud consulting team can provide world-class knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent has extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery.

Microsoft Dynamics NAV Consulting
The latest version of MS Dynamics NAV ERP offers powerful innovations including specialized Role Centers, improved business intelligence and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP experts offer software development, integration and debugging services to help you to take advantage of Microsoft Dynamics NAV. Progent’s engineers can help you to connect MS Dynamics NAV ERP software to other services and applications. Also, Progent can assist you to create and analyze databases so you can improve your understanding of your business, acquire more customers, refine your sales campaigns, and form successful alliances.

Wireless Site Survey
Progent’s Wireless Site Survey helps you to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN adapted to your facilities, providing your business a WLAN that delivers the coverage, performance, load-handling capability, Quality of Service, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed on-premises service. Progent’s onsite wireless survey features onsite walkthroughs, spectrum and data protection assessment of your current WLAN, evaluation of your site's layout, testing for RF contention, signal propagation modeling, selection of optimum locations for customer-requested Wireless Access Points such as Cisco Aironet access points, Cisco Meraki access points and Apple AirPort equipment, and a detailed document defining the new wireless network.

Immediate Assistance for Urgent Problems
With Progent’s urgent online computer support services, your company can get instant support for problems that are causing network disruption. Online help does away with the lengthy wait and higher cost associated with in-person network help. For ordinary IT management tasks, Progent’s remote support engineers can complete most jobs within minutes of receiving a request, rather than forcing your company to wait for hours for on-site support to arrive.

World-class Cisco Help from Experienced CCIE-certified Engineers
Progent can provide convenient, quick, and economical access to Registered Cisco CCIE consultants. CCIEs are recognized networking experts who are awarded this top-level classification only after thorough examination by Cisco. CCIEs can resolve the most complicated problems associated with network planning, implementation, repair, and maintenance. Progent’s CCIE consultants cooperate intimately with Cisco engineers in identifying issues with Cisco's IOS software and developing workarounds or obtaining software updates to resolve anomalies. Progent offers quick contact with a CCIE by phone so you are able to receive instant help for tough network problems that are impacting worker productivity but are outside the scope of your usual network support providers.

Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service computer support company like Progent rather than with an individual freelance consultant, you are assured fast availability of knowledgeable experts when you require them. You no longer have to worry that illness, training, time off, or conflicting priorities with different clients will leave you without help when you have an emergency.

Expert Support for Systems at Colocation Sites
There are several hundred enterprise-class Internet Data Centers in the and larger cities across the United States, and Progent's colocation support group can enhance your network's reliability and performance by helping you select a remote data center facility that meets the individual requirements of your business including geographic location, size, communications, budget, and extra additional features and services. Progent’s colocation center IT services are designed for businesses with hardware housed at colo hosting facilities and requiring on-demand in-person assistance at the collocation facility plus online help from Microsoft and Cisco Certified professionals. Progent provides a variety of collocation center support services including network architecture analysis, Windows and UNIX server installation and support, troubleshooting for server and communications networking, development and installation of non-stop configurations, defining and implementing layered security structures, firewall configuration and support, designing load balancing environments, and creating high-availability server clustering configurations.

Configuration Support for Lync 2013
Lync Server 2013, now called Skype for Business, enables organizations of any size to build a manageable and secure communications environment that supports the modern Bring-Your-Own-Device computing model with instant messaging, presence, audio/video and web meetings with app sharing and whiteboard, as well as IP and PSTN calling across a wide assortment of stationary PCs and mobile endpoints. Progent's certified Lync Server 2013 experts can assist your company to evaluate the advantages of Lync 2013, create an in-house, cloud-based (with Microsoft Lync Online) or hybrid model appropriate for your current and long-term plans, implement Lync 2013 in a way that expedites your return on investment, and provide custom online and onsite training to your IT staff and users. Progent offers expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with key Office and Office 365 applications including Outlook clients, Word and PowerPoint. Progent's Microsoft Skype for Business experts can also assist your organization to design and implement out a smooth upgrade to Skype for Business.

Altaro VM Backup Software for Backup and Disaster Recovery
Altaro VM Backup offers small and mid-size organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also enables cost-effective backup to Azure storage. Headline features include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as short as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular restore options for individual files and emails, support for Windows Server Cluster Shared Volumes and for VMware vCenter for managing larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a wide array of services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software. To learn more, see Altaro VM Backup Consulting Services.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft supports seamless hybrid ecosystems that integrate Office 365 and local Exchange deployments. This allows you to have some mailboxes located at your corporate datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on time and on budget. To learn more about Progent's consulting support for integrating Office 365 and on-premises Exchange environments, visit Office 365 integration solutions with on-premises Exchange.

Talk to a Progent Computer Support Expert
To see how you can contact a Progent computer consultant for online or onsite expertise in , phone 1-800-993-9400 or go to Remote Computer Support.