For office networks located within the state of Louisiana, Progent's Microsoft certified consultants can deliver remote phone assistance and troubleshooting to fix your computer system troubles quickly and cost effectively. Progent has acquired enterprise-level skills, sophisticated utilities, and support databases to identify and fix IT problems without the expense and time delays associated with in-person technical service dispatches.
If your Louisiana business is located outside of the larger metropolitan areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your local computer network support choices may be limited in expertise, or unavailable during a crisis. This can result in a office network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progentís staff of seasoned network engineers average more than ten years of real-world industry experience, in the trenches of network support, performing a broad range of technical tasks for a broad range of customers. This means you obtain not only the technical know how needed for the job, but a professional with proven methods for applying those skills to provide affordable network solutions.
Planning and Deployment Consulting for Cisco's Meraki Cloud-managed Wireless Access Points
Progent's Meraki wireless AP consultants provide remote and onsite support to assist businesses of all sizes to design, install, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to configure and support Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology including switches, ASR routers and ASA firewalls to build a cohesive ecosystem that delivers identical connectivity, performance, security compliance, manageability and availability for wired and Wi-Fi users regardless of their mobility or computing device. (Check out Meraki switches consulting and troubleshooting services.)
Microsoft Dynamics NAV Consulting
The most recent version of Microsoft Dynamics NAV offers powerful innovations such as tailored Role Centers, enhanced management information and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV consulting experts can provide software development, configuration and debugging services to enable your company to benefit from MS Dynamics NAV. Progentís engineers can help you to integrate MS Dynamics NAV to additional services and programs. In addition, Progent can assist you to design and utilize data warehouses so you can enhance your knowledge of your business, acquire additional clients, expand your sales campaigns, and build productive partnerships.
Integration Help for Office 365 Apps and Services
Office 365 is Microsoft's growing suite of client productivity programs and cloud services available on a monthly or annual subscription basis. Office 365 applications and cloud-based services are available in a variety of subscription plans intended for customers from individuals and home offices to global enterprises. Progent can provide quick and affordable online access to consultants with expertise in Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can assist your business to evaluate the many subscription options available with Office 365 and integrate your information network with Office 365 so you realize maximum business value. Progent's Office 365 integration consultants support cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and maintain hybrid solutions that seamlessly combine on-premises and cloud resources.
Easy Sign-on and Pricing Structure
Progent's simplified per-minute billing policy requires no complicated contracts, retainers or hidden fees. Many other support companies have minimum charges or other additional charges that drive up support costs. For remote support from Progent during regular business hours, you pay only for the actual time spent working on your problem. If it only takes ten minutes to resolve your problem, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent team member is actually on-site working on your problems. Just Progent's competitive by-the-minute rate. For urgent same-day onsite service calls, you may be charged for our consultant's travel time, but not an increased emergency rate. Because Progent maintains a large pool of engineers located within the entire service territory, an available expert is typically close by to help. Progent can also dispatch onsite technical support to most zip codes in the U.S. within one business day of answering a support request. Progent's online support group has delivered help to small businesses in every state (See Progent's nationwide testimonials.)
Full Range of Security Consulting Services
Progent's CISM, GIAC, and CISA certified security consultants can help your company to perform comprehensive security audits, restore operations quickly from intrusions, set up firewalls, configure secure techniques for off-site and mobile access, deploy spam protection and email encryption, and develop a corporate-wide security plan built around round-the-clock automated network monitoring. Progent's ProSight suite of remote security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection (ESP) for centralized endpoint protection.
Progent's Consulting and Development Services for SQL Server 2016
SQL Server 2016 offers significant enhancements in speed, scale, data security, availability, BOYD support, plus built-in business intelligence. New features include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, Jason support, Dynamic Data Masking, Mobile Report Publisher, and centralized management of local and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts offer online and onsite expertise to assist organizations of any size to design, deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.
Easy Payment Methods
Progent's easy payment options for Microsoft Desktop Virtualization Consulting Services
Microsoft's desktop virtualization solutions reduce the work needed for network managers to install software programs so they are standardized across a corporate workforce, offer the power to manage rights to business data, and enable fast installation of new or updated desktops. With Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services simplifies client connectivity, enhances performance, strengthens security, unifies administration, and provides an almost transparent user experience. Progent's Windows Server 2016 consultants can assist your company to evaluate the strategic benefits of Microsoft's desktop virtualization solutions, configure test and on-line environments, optimize your network architecture to accommodate virtual desktops effectively, evaluate and resolve security issues, and educate your network managers to follow industry best practices to gain maximum payback from desktop virtualization.
Expert Wireless Consulting and Support
Progent's wireless technology consultants have wide-ranging backgrounds in the implementation and support of wireless networking technology and can help your IT team to design, install, administer and repair wireless solutions that are secure, resilient, expandable, easy to manage and operate, able to handle your critical applications, and seamlessly integrated into hybrid cloud environments. Online and on-premises support provided by Progent cover a variety of wireless technologies such as smartphone and tablet integration, Wi-Fi network planning and deployment, wireless site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.
Comprehensive Support Services for Systems at Colocation Sites
There are several hundred enterprise-class data center colocation sites in the and major metropolitan areas throughout the United States, and Progent's colocation support group can enhance your systemís reliability and performance by helping you choose a colo site that addresses the individual requirements of your enterprise including geographic location, size, communications, affordability, and value-added features and services. Progentís data center IT services are intended for businesses with equipment housed at colo hosting sites and in need of on-demand on-premises help at the collocation site plus online help from Microsoft and Cisco Premier Certified experts. Progent offers a selection of colocation center support services such as network architecture analysis, Windows and Linux server installation and support, troubleshooting for server and communications networking, design and installation of zero-downtime configurations, architecting and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and planning high-availability server clustering systems.
Comprehensive Documentation of Services Provided
Progent provides complete and detailed documentation of all support work to ensure customers do not feel ďcaptiveĒ to their support company. Progent sends email documentation of support activity shortly after finishing each support task, and also sends a hard copy along with monthly billings. Complete network service reporting makes it less risky for clients to move to a new support provider or assume increased support duties internally. Complete support reporting also give IT managers the visibility required to assess the quality of maintenance services and develop more realistic IT budgets.
Microsoft Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 incorporates core technologies first designed for and proven on Azure, among the world's largest public clouds. This dramatically enhances the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can help you to evaluate the benefits of Hyper-V 2016 for your organization, set up test environments to verify the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network architecture for a cloud-based or hybrid deployment, create and execute a non-disruptive upgrade strategy, train your IT administration and support personnel, and deliver as-needed consulting and debugging services to make sure that your Hyper-V 2016 solution delivers the highest possible business benefit.
Progent's Consulting and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating key sales activities including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can broaden their market, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and get to market quickly.
Response Time of Progent's TRC for Online Computer Support
Progent's Technical Response Center is committed to delivering the best level of remote computer support services available for emergency and standard problems. For urgent issues that affect multiple workers, crucial individuals, or a line-of-business program, the Technical Response Center will engage in less than an hour. For non-critical issues, the TRC will in less than two hours. Regardless of criticality, your trouble ticket will be created promptly and correctly, You will receive a confirmation from the ticketing system, and the TRC will contact you on each resolved problem to verify you are satisfied with the resolution and willing to close out the trouble ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.
Get in Touch with a Progent Network Consultant
To find out how you can get in touch with a Progent network support expert for online or onsite help in , call 1-800-993-9400 or visit Online Computer Help.