For small company networks located anywhere in the state ofLouisiana, Progent's Microsoft authorized technical team members can deliver online help and troubleshooting to repair your network systems issues fast and affordably. Progent has acquired world-class expertise, software utilities, and support knowledge bases to identify and repair IT problems without the cost and delays associated with on-site service dispatches.

If yourLouisianacompany is located beyond the larger metropolitan areas such asNew Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your nearby computer network support choices may be limited in technical capability, or not available during an emergency. This results in a office network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of seasoned network engineers average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a broad range of clients. This means you obtain not just the technical skills needed for the task, but an expert with demonstrated methods for applying that expertise to provide efficient network solutions.

Microsoft Teams Solution Design Consultants
Microsoft Teams is the replacement for Skype for Business Online as Microsoft's flagship cloud platform for real-time conversation and collaboration. Progent's Teams experts can assist your organization to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

Cisco Unified CM and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, functions as the center of Cisco's collaboration platform. Cisco Unified CM and Cisco Unified CM Express provide a borderless IP-PBX by integrating closely with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's Cisco-certified CUCM and CallManager experts can help with any aspect of CUCM support and debugging in areas that include integrating Cisco Voice over IP phones and desktop video IP phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, creating Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server.

BI Reporting Consulting
Progentís BI reporting experts can provide online and on premises expertise to help you with any aspect of business intelligence (BI) reporting from troubleshooting or modernizing applications to planning and deploying an advanced BI solution. Progent's BI consultants can help you to maintain your existing reporting system, help you to migrate reports and databases from an outdated reporting platform to a current solution, and provide as-needed online training tailored to your specific requirements. Progentís management reporting consultants offer expertise in the leading business analytics reporting platforms including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Builder.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, originally named CallManager, or with Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

Microsoft Dynamics NAV Consulting
The updated release of MS Dynamics NAV ERP offers powerful innovations including tailored Role Centers, improved business intelligence and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV ERP professionals can provide custom programming, configuration and debugging services to help your company to take advantage of MS Dynamics NAV. Progentís consultants can assist you to integrate Microsoft Dynamics NAV ERP software to additional services and programs. In addition, Progent can help your organization to design and analyze databases so you can improve your knowledge of your business, attract more customers, refine your marketing campaigns, and form productive alliances.

ProSight Network Audits for Assessing Network Health
Prosight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable and safer AD environment. Both versions also offer the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. To learn more about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

Network Infrastructure Consulting Services for At-Home Workers
Progent can help small and medium-size companies to plan, set up and debug the network infrastructure required for at-home workers. Aspects of network infrastructure where Progent's experts offer guidance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, wireless network design and deployment, and robust Internet connectivity. To find out about Progent's infrastructure consulting expertise for at-home workers, go to infrastructure support services for telecommuters.

Collaborative Solutions Consulting Services for Remote Workers
Progent can help small and mid-size organizations to deploy collaborative applications like SharePoint and Teams to permit their remote workforce to engage in productive teamwork with colleagues and other stakeholders. To learn about how Progent's consultants can assist companies to integrate and manage collaborative platforms for remote workers, see collaborative solutions expertise for teleworkers.

SharePoint 2019 Configuration and Development Support
SharePoint Server 2019 delivers the modern look and feel of SharePoint Online, providing a transitional product that bridges the traditional experience of SharePoint 2016 and the modern SharePoint environment. Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable online and onsite expertise, application development, and technical support services for organizations of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist you design and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a cohesive information management solution. To find out more, see SharePoint 2019 Server solutions expertise.

Data Backup Expertise
Progent's backup consultants offer consulting support for a broad range of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux physical and virtual servers and desktops plus notebooks and smartphones. Progent can help you with leading data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability solutions. Progent can also provide support for Acronis, MozyPro, Retrospect, Time Machine, Backup Exec, BackupAssist, CrashPlan, and Oracle Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized organizations as a low cost outsourced solution for reliable backup/disaster recovery.

Exchange 2013 Migration Services
Microsoft Exchange 2013 incorporates significant enhancements to the functionality of Microsoft Exchange Server 2010 and introduces important innovations plus a revamped architecture. These enhancements favorably impact vital facets of IT including ease of administration, high availability (HA), security and compliance, operational costs, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can provide online or onsite expertise to help you administer, tune and debug your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more current release of Exchange Server in a local, cloud-based, or hybrid deployment.

Response Time of Progent's Technical Response Center for Remote Computer Support
Progent's Technical Response Center (TRC) is committed to providing the best quality of remote computer support services offered anywhere for both emergency and non-critical issues. For urgent problems that impact multiple users, crucial individuals, or a mission-critical program, the TRC can engage in less than an hour. For non-critical issues, the TRC will within two hours. Regardless of criticality, your ticket will be created quickly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you on every corrected issue to confirm you are satisfied with the resolution and ready to close the ticket. Find out more details about Progent's TRC Customer Commitment.

Planning and Deployment Consulting for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business integration experts offer remote and on-premises expertise for organizations of all sizes to assess the costs/benefits of upgrading to Skype for Business Server or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud or mixed deployment; integrate Skype for Business with SQL Server, Exchange, SharePoint and Office or Office 365; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you to design and validate a security environment for your Skype for Business solution that meets government and industry standards. Progent can also advise you how to build a hybrid deployment that combines on-premises Microsoft Skype for Business Server with the cloud platforms Skype for Business Online or Microsoft Teams.

Complete Documentation of Services
Progent provides complete and detailed documentation of all service activity to ensure customers do not feel ďcaptiveĒ to their IT service company. Progent sends email documentation of support activity immediately after finishing each service interaction, and also provides a printed copy along with monthly invoices. Comprehensive network service documentation makes it less disruptive for clients to move to a new service organization or assume more service duties in house. Good service reporting also provides IT managers the visibility needed to determine the value of maintenance services and produce more realistic IT expense projections.

Talk to a Progent Network Support Expert
To learn how to access a Progent network support expert for remote or onsite expertise in #(state), call 1-800-993-9400 or go to Remote Computer Support.



An index of content::

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    Progentís Microsoft certified experts provide small and medium size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver critical applications rapidly and automatically to specified workers, reduce product expense and adhere to licensing agreements by understanding patterns of usage, enhance Windows security by improving your knowledge of vulnerability and by delivering targeted patches, manage your external workforce through industry standards independent of connection or geography, and lower operational costs by efficiently exploiting the administrative capabilities incorporated into Windows. Progentís SMS consulting professionals can show you how to use SMS effectively for automated software and application installation, security patch administration, and asset monitoring management including program and hardware inventory.

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    DoubleTake/Carbonite Software offers a selection of products intended to deliver small and midsize companies a variety of cost-effective alternatives for replicating and restoring business-critical applications such as Microsoft Exchange Server, SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progentís business continuity planning consultants have extensive backgrounds incorporating DoubleTake/Carbonite products into small business IT systems to achieve an advanced state of fault tolerance and business continuity readiness at an affordable price.

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    Progent's certified Wi-Fi experts can assist your organization to assess the advantages of using Catalyst Wi-Fi controllers to manage Wi-Fi deployments of any size. Progent can assist you to support and debug your existing Wi-Fi environment or help you plan and implement an efficient transition from outdated wireless controllers to current models.

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    Progent provides high availability load balancing consulting that addresses network load balancing, load balanced program, LAN/WAN backbone routing, and content delivery products including Cisco Content Engine. non-stop load balancing vendors for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Engine and ACNS, and F5 Networks BIG-IP.

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    Metro Ethernet Consulting Services

    Progent offers access to the cost-effective support of remote Internet connectivity experts to help your organization to evaluate or update your Internet services so your Internet connectivity solution matches your business needs. Support services available from Progent's engineers include evaluation of your current bandwidth utilization, vendor and plan comparison and ordering, network provisioning, and overseeing a smooth switchover to a new ISP and/or service arrangement. Network provisioning can include optimizing current routers and configuring additional ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol architectures.

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    Progent can help small and medium-size businesses to implement security protection systems and provide response services required for teleworkers.

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    Apple Macintosh Network Engineer

    Progent's Mac networking engineers can help you with a wide range of system foundation areas such as network architecture, off-site and mobile access, internetwork communication, protection, and new technologies such as VoIP and high-speed wireless networking. For business networks built exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to deal with the challenge of designing, configuring, and maintaining a system architecture that is robust, secure, productive and supportive of your business goals. Progent can help you deploy Appleís Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan storage area network solution. Progent can also give you access to certified experts to help you with Cisco routers and switches.

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    Microsoft Dynamics Expert Development

    If you need assistance writing, improving, or repairing applications for Microsoft Windows, any version of Linux, or for the Web, Progentís expert team of program developers, relational database designers, and software project managers can help make sure you get the project done on schedule and within your budget. Progent's experienced application programmers offer cost-effective and expert online consulting for projects as simple as creating VBA macros for Excel or as large as developing line-of-business database applications built on SQL Server or MySQL.

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  • Microsoft Windows 2003 Cluster Server Integration Support
    Windows 2003 Cluster Server Integration

    Progent offers Microsoft Windows Cluster Server assistance to help your organization implement high availability server clusters that can deliver 100% operation. Windows cluster servers for high-availability systems include Windows Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. By helping you design zero-downtime server clustering environments around Windows Clustered Server 2003, Progentís Certified Windows engineers make sure that your fault-tolerant server clusters are configured to maximize the business advantage of your information network.

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  • Immediate Microsoft LCS Server IM Online Help
    Microsoft LCS Server IM Consultant Services

    Microsoft Office Communications Server provides Instant Messaging and presence as part of a scalable, enterprise-grade solution featuring advanced protection, seamless integration with other Microsoft software, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows cost savings and elevated business efficiencies, increased worker output, and stronger intellectual property security. Microsoft Communications Server 2007 has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's certified IM and Presence consultants offer remote and on-premises support and troubleshooting help for your Office Communications Server 2007 deployment and can assist you to evaluate the advantages of upgrading to Skype for Business. Progent can also assist you to plan and carry out a smooth migration that will add business value to your information network

  • Helpdesk Management Services Onsite Technical Support Desktop Help Desk Services Network Consultant
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    Remote Server Monitoring IT Consultant

    ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical devices that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt your business.

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    Progent can provide affordable remote and onsite support to help businesses of any size to migrate any part of their core IT resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow access to Google's state-of-the-art machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, preparedness evaluation, system design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security.

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    Progent practices information transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing high-value services where Progent faces few competitors. Mid-size businesses who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and productive.

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    Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to every client. The practice of documenting and archiving service records results in more effective support and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

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    Progent can assist you in any and all phases of your upgrade to Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring HLB for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Cisco's security and remote connectivity technology for small to mid-size businesses offer a full range of manageable security products to help you safeguard your entire information system. Cisco's Virtual Private Network line includes routers and switches, firewalls, and VPN access concentrators. Progent's expert consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert and CCNP qualifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security technologies that fit best with your corporate goals.

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    DoubleTake/Carbonite Software offers a selection of tools designed to provide small and midsize businesses a variety of affordable alternatives for backing up and restoring business-critical workloads such as Exchange Server, SQL Server, RIM Blackberry, and SharePoint. Progentís business continuity planning consultants have in-depth backgrounds integrating DoubleTake/Carbonite products into small business IT systems to create an advanced level of availability and disaster recovery readiness at a budget-friendly cost.

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    Progent's compensation model is built on contribution, so similar to working as a freelance contractor, your income is entirely driven by your generated revenue. Some Progent consultants focus on quality of life and elect to consult at a more relaxed pace, using our self-determined schedule to pursue individual pursuits like hiking, car racing, skiing, fishing, travel, or sharing private time with relatives and friends. Others take advantage of the chance to make major dollars through lots of work and long days. Progent fully encourages both ends of the spectrum and any point in between.

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    Progent's Microsoft-certified Windows 2000 Server consultants offer computer help and IT consulting services for the entire line of .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 integration, update, and troubleshooting services include network planning, deployment, project management, on-site and remote support, Help Desk outsourcing, professional security consulting, turn-key outsourcing, and economical co-sourcing.

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    Progentís experienced Cisco IT security consultants provide expert PIX Firewall and ASA Firewall consulting support including infrastructure design, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, mutlivector attack protection, and secure connectivity services. Ranging from compact, easy-to-install desktop appliances for small and home offices to modular enterprise-level appliances, Cisco PIX Firewall and ASA Firewalls offer advanced security, performance, and excellent availability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built operating system, eliminating possible OS-specific security gaps.


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