For small company networks located anywhere in the state ofLouisiana, Progent's Microsoft authorized technical team members can deliver online help and troubleshooting to repair your network systems issues fast and affordably. Progent has acquired world-class expertise, software utilities, and support knowledge bases to identify and repair IT problems without the cost and delays associated with on-site service dispatches.
If yourLouisianacompany is located beyond the larger metropolitan areas such asNew Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your nearby computer network support choices may be limited in technical capability, or not available during an emergency. This results in a office network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of seasoned network engineers average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a broad range of clients. This means you obtain not just the technical skills needed for the task, but an expert with demonstrated methods for applying that expertise to provide efficient network solutions.
Microsoft Teams Solution Design Consultants
Microsoft Teams is the replacement for Skype for Business Online as Microsoft's flagship cloud platform for real-time conversation and collaboration. Progent's Teams experts can assist your organization to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Cisco Unified CM and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, functions as the center of Cisco's collaboration platform. Cisco Unified CM and Cisco Unified CM Express provide a borderless IP-PBX by integrating closely with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's Cisco-certified CUCM and CallManager experts can help with any aspect of CUCM support and debugging in areas that include integrating Cisco Voice over IP phones and desktop video IP phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, creating Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server.
BI Reporting Consulting
Progentís BI reporting experts can provide online and on premises expertise to help you with any aspect of business intelligence (BI) reporting from troubleshooting or modernizing applications to planning and deploying an advanced BI solution. Progent's BI consultants can help you to maintain your existing reporting system, help you to migrate reports and databases from an outdated reporting platform to a current solution, and provide as-needed online training tailored to your specific requirements. Progentís management reporting consultants offer expertise in the leading business analytics reporting platforms including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Builder.
Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, originally named CallManager, or with Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.
Microsoft Dynamics NAV Consulting
The updated release of MS Dynamics NAV ERP offers powerful innovations including tailored Role Centers, improved business intelligence and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV ERP professionals can provide custom programming, configuration and debugging services to help your company to take advantage of MS Dynamics NAV. Progentís consultants can assist you to integrate Microsoft Dynamics NAV ERP software to additional services and programs. In addition, Progent can help your organization to design and analyze databases so you can improve your knowledge of your business, attract more customers, refine your marketing campaigns, and form productive alliances.
ProSight Network Audits for Assessing Network Health
Prosight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable and safer AD environment. Both versions also offer the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. To learn more about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.
Network Infrastructure Consulting Services for At-Home Workers
Progent can help small and medium-size companies to plan, set up and debug the network infrastructure required for at-home workers. Aspects of network infrastructure where Progent's experts offer guidance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, wireless network design and deployment, and robust Internet connectivity. To find out about Progent's infrastructure consulting expertise for at-home workers, go to infrastructure support services for telecommuters.
Collaborative Solutions Consulting Services for Remote Workers
Progent can help small and mid-size organizations to deploy collaborative applications like SharePoint and Teams to permit their remote workforce to engage in productive teamwork with colleagues and other stakeholders. To learn about how Progent's consultants can assist companies to integrate and manage collaborative platforms for remote workers, see collaborative solutions expertise for teleworkers.
SharePoint 2019 Configuration and Development Support
SharePoint Server 2019 delivers the modern look and feel of SharePoint Online, providing a transitional product that bridges the traditional experience of SharePoint 2016 and the modern SharePoint environment. Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable online and onsite expertise, application development, and technical support services for organizations of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist you design and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a cohesive information management solution. To find out more, see SharePoint 2019 Server solutions expertise.
Data Backup Expertise
Progent's backup consultants offer consulting support for a broad range of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux physical and virtual servers and desktops plus notebooks and smartphones. Progent can help you with leading data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability solutions. Progent can also provide support for Acronis, MozyPro, Retrospect, Time Machine, Backup Exec, BackupAssist, CrashPlan, and Oracle Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized organizations as a low cost outsourced solution for reliable backup/disaster recovery.
Exchange 2013 Migration Services
Microsoft Exchange 2013 incorporates significant enhancements to the functionality of Microsoft Exchange Server 2010 and introduces important innovations plus a revamped architecture. These enhancements favorably impact vital facets of IT including ease of administration, high availability (HA), security and compliance, operational costs, collaboration, scalability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can provide online or onsite expertise to help you administer, tune and debug your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more current release of Exchange Server in a local, cloud-based, or hybrid deployment.
Response Time of Progent's Technical Response Center for Remote Computer Support
Progent's Technical Response Center (TRC) is committed to providing the best quality of remote computer support services offered anywhere for both emergency and non-critical issues. For urgent problems that impact multiple users, crucial individuals, or a mission-critical program, the TRC can engage in less than an hour. For non-critical issues, the TRC will within two hours. Regardless of criticality, your ticket will be created quickly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you on every corrected issue to confirm you are satisfied with the resolution and ready to close the ticket. Find out more details about Progent's TRC Customer Commitment.
Planning and Deployment Consulting for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business integration experts offer remote and on-premises expertise for organizations of all sizes to assess the costs/benefits of upgrading to Skype for Business Server or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud or mixed deployment; integrate Skype for Business with SQL Server, Exchange, SharePoint and Office or Office 365; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you to design and validate a security environment for your Skype for Business solution that meets government and industry standards. Progent can also advise you how to build a hybrid deployment that combines on-premises Microsoft Skype for Business Server with the cloud platforms Skype for Business Online or Microsoft Teams.
Complete Documentation of Services
Progent provides complete and detailed documentation of all service activity to ensure customers do not feel ďcaptiveĒ to their IT service company. Progent sends email documentation of support activity immediately after finishing each service interaction, and also provides a printed copy along with monthly invoices. Comprehensive network service documentation makes it less disruptive for clients to move to a new service organization or assume more service duties in house. Good service reporting also provides IT managers the visibility needed to determine the value of maintenance services and produce more realistic IT expense projections.
Talk to a Progent Network Support Expert
To learn how to access a Progent network support expert for remote or onsite expertise in #(state), call 1-800-993-9400 or go to Remote Computer Support.