For office networks located throughout the state ofLouisiana, Progent's Microsoft and Cisco authorized technical experts can deliver phone assistance and remote troubleshooting to resolve your computer network problems quickly and cost effectively. Progent has developed enterprise-level expertise, software utilities, and support knowledge bases to diagnose and repair computer network problems without the high cost and delays normally associated with on-site service calls.

If yourLouisianasmall business is located beyond the larger metro areas such asNew Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your local computer support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a network environment that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of field proven network professionals average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a broad range of clients. This means you get not only the technical skills needed for the job, but a consultant with demonstrated methods for applying those skills to provide cost effective network solutions.

Microsoft Teams Solution Design Consultants
Microsoft Teams is the replacement for Skype for Business Online as Microsoft's flagship cloud service for group communications and collaboration. Progent's Teams consultants can assist you to design a migration to Teams from Skype for Business and configure, administer, and debug a cloud-based or hybrid implementation of Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.

NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or onsite NetApp SAN consulting services for NetApp's entire family of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to resolve issues with NetApp SAN deployments quickly and affordably following leading practices.

NetDocs Consulting Expertise
NetDocuments is a leading cloud-based document management system designed specifically for legal workflows. Progent offers the services of NetDocs consultants who can deliver high-level advice to help you to plan, configure, manage, optimize, or debug a document management system solution based on NetDocs. To learn about Progent's support services for NetDocuments, see NetDocs DMS expert support.

SonicWall Firewall Integration Consulting Services
Progent's SonicWall firewall consultants can help you integrate, maintain, and tune SonicWall firewall devices including the current SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 2040 products. Progent's CISSP and CISA-certified network security consultants can help you incorporate SonicWall security gateways into a complete network protection plan and design protection into your business operations. To learn more, visit SonicWall-certified firewall consulting services.

SharePoint 2019 Server Planning and Deployment Consulting
SharePoint Server 2019 delivers much of the modern experience of SharePoint Online, serving as a transitional release between the classic UI of SharePoint 2016 and the modern SharePoint experience. Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and onsite consulting, software development, and troubleshooting services for businesses of any size who intend to migrate to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help customers plan and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud components into a seamless intranet system. To learn more, see SharePoint 2019 configuration and development support.

Cost-effective Computer Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate experience can take several times longer to complete the same task than an experienced IT expert. As an example, charging 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a badly architected or configured IT environment that is unreliable and hard to administer or expand can cost an organization many times more than its initial price because of lost productivity. Progent's client testimonials from satisfied businesses throughout the United States confirm the efficiency of Progent's service model and the technical capability of Progent's team of engineers.

Expert Wireless Consulting and Support
Progent's wireless solutions consultants have broad expertise in the integration and maintenance of wireless information technology and can help you to plan, deploy, manage and troubleshoot wireless ecosystems that are secure, resilient, scalable, easy to manage and use, able to support your critical workloads, and seamlessly integrated into hybrid cloud environments. Remote and on-premises expertise available from Progent span a selection of wireless solutions and include smartphone management, Wi-Fi infrastructure design and installation, wireless site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless integration.

Stealth Penetration Testing
Stealth intrusion testing is an important part of any overall IT system security plan. Progentís security professionals can perform thorough stealth intrusion security tests without the knowledge of your company's in-house network support resources. Stealth penetration checking shows whether current security monitoring systems such as intrusion detection alerts and event history analysis are properly set up and actively monitored.

WatchGuard Firewall Integration Consulting
Progent's WatchGuard experts can show you how to integrate WatchGuard Firepower Firewall security appliances that fit your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewalls or migrate to modern WatchGuard Firebox firewall solutions. To find out about Progent's consulting services for WatchGuard security gateways, refer to WatchGuard firewall integration consulting.

Video Conferencing and Telepresence Consultants
Progent offers the services of a certified video conferencing and telepresence consultant with an extensive background integrating products from the major telepresence providers including Cisco/TANDBERG, Polycom, and LifeSize and can help you to design, install, expand, or maintain a video conferencing environment that protects your current investment and maximizes the strategic value of your information system. Progent can also provide the expertise of network infrastructure consultants able to assist businesses of all sizes to create and maintain a network that provides the speed, dependability, security, and scalability required to support your video conferencing/telepresence environment.

Get in Touch with a Progent Computer Support Expert
To find out how to get in touch with a Progent network support expert for remote or onsite assistance, call 1-800-993-9400 or visit Remote Computer Support.



An index of content::

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    Microsoft Communications Server provides Instant Messaging and Real Presence as part of a scalable, enterprise-grade package offering enhanced protection, transparent compatibility with additional Microsoft software, an extendable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can benefit from lower costs and improved business efficiencies, enhanced worker productivity, and stronger IP protection with this easy-to-manage, fault-tolerant IM platform. Successful deployments of Microsoft Office Communications Server call for careful planning and consideration prior to roll out. Progent's Microsoft-certified consultants can deliver the skill needed to realize all the advantages of Office Communications Server across your whole corporation.

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    Progent can assist your business to understand the wealth of subscription plans offered with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent supports cross-platform environments that include Windows, macOS, and Linux operating systems. Progent can also assist you to create and manage hybrid ecosystems that transparently integrate on-premises and cloud resources.

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    Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall product that aligns with your security requirements and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.

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  • 64-bit Server Consulting Services
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    Progent's Microsoft-certified engineers can help you design, document, carry out, manage, and troubleshoot a system-wide migration to 64-bit server and client operating systems and business applications. Progent can help you test your 64-bit infrastructure to verify that it handles all of the important 32-bit applications that you intend to retain plus the new 64-bit versions of software you plan to install.

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  • Google Cloud AI Building Blocks Consultancy
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    Progent can provide cost-effective online and onsite consulting to help companies of any size to move all or part of their core IT resources to Google Cloud Platform services. This can save time and hardware expense and allow access to Google's state-of-the-art AI and machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, architectural design, pilot testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance.

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    Progent's UNIX family consulting services provide small and mid-size companies and developers support for managing and supporting UNIX, Linux or Solaris systems that run with Microsoft-powered technology. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience provides you with a convenient single source to help you build and manage a secure and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating MS Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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  • Integration Services Dynamics GP/Great Plains
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    Dynamics GP 2010 software is a comprehensive business management and analytics solution that integrates data and operations throughout your company, interfaces easily with other applications, and connects workers, customers and suppliers regardless of time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order processing, e-commerce, HRM, CRM, field force automation, manufacturing, retail management, and online business services. Progent can show you how to install and maintain a reliable, secure computer and communications environment to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your business benefit from the full potential of Microsoft Dynamics GP 2010.

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  • Remote Technical Support SCOM 2012 Fabric Monitoring
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    Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, optimizing and fixing System Center Operations Manager solutions and offer companies of all sizes expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or onsite troubleshooting to help you to remediate serious issues uncovered by Microsoft SCOM 2012.

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  • Exchange 2013 Migration On-site Technical Support
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    Exchange Server 2013 incorporates significant enhancements to the capabilities of Exchange Server 2010 and introduces important innovations as well as a revamped architecture. These improvements affect key facets of IT including ease of administration, availability, security and compliance, operational costs, collaboration, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT team to maintain your Microsoft Exchange 2013 environment. Progent can also provide ongoing remote support and management services for Exchange 2013.

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  • wireless IP phone integration Specialist
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    Progent's Cisco-certified wireless technology consultants can assist you to configure, manage, and troubleshoot Cisco Wi-Fi products such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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  • Reseller Postini
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    E-Mail Guard is Progent's economical anti-spam and anti-virus service that offers small businesses enterprise-quality defense from spam, viruses, directory harvesting, and other forms of e-mail-based assaults on computer systems. E-Mail Guard is based on Postini's perimeter management technology, a full library of web-based anti-spam and antivirus services that stop email attacks before they are able to penetrate the network firewall. Perimeter Manager also lets administrators track and manage their email systems, regardless of server platform, hardware technology, or geographic location.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost over Cisco's popular ASA 5500-X firewalls and include unified control of advanced cybersecurity features like application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to design and execute a smooth migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's cloud-based services to build and centrally manage IT environments that span branch offices, data centers, private clouds and public clouds.

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    Progent's Microsoft-certified consultants can provide online or onsite support to help organizations of all sizes to design, deploy, administer, and troubleshoot a backup/restore solution built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from older releases of Data Protection Manager or from another backup system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent offers as-needed help for resolving especially challenging issues, or comprehensive project management services. Progent can also help you to design Data Protection Manager into an enterprise-class disaster recovery strategy.

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    Progent's proven ransomware recovery consultants can assist you to restore an IT network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Lockbit or Egregor.

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    For help writing, improving, or troubleshooting applications for Windows, Linux, or the Web, Progentís expert team of program developers, relational database architects, and software project managers can help ensure you get the project completed on schedule and within budget. Progent's seasoned software programmers can provide cost-effective and expert online consulting for jobs as small as writing Vidual Basic scripts for Office Excel or as large as rolling out mission-critical database applications built on Microsoft SQL Server or MySQL.

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    System Center 2016 provides important enhancements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; unified management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.

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    Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the world's most familiar office productivity applications. Progent's Apple-certified Mac experts can help you set up Mac Office on a mixed-platform network that incorporates Apple OS X and Windows-powered platforms so that Mac users can access the new features in Word, Excel, PowerPoint and Entourage in order to share data and system resources with co-workers who use Windows. Progent's consultants have experience with both Mac and Windows technology and can provide service for networks that combine Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or networks which carefully restrict collaboration between Apple Mac and Windows systems.

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    Progent can help your organization in any facet of your migration to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 as a host for Exchange; designing high availability (HA) architecture for a local, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V; setting up hardware load balancing; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and setting up Outlook clients.

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    Progent can provide the support of RIM BlackBerry-certified experts who can help small businesses to plan, manage, and repair BlackBerry technology affordably and effectively, eliminating the need for an in-house BlackBerry expert and minimizing the cost and hassle of maintaining a mobile wireless workgroup. Progent's BlackBerry engineers offer extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's proven online support model, offers small and mid-size businesses a cost-effective option for incorporating BlackBerry technology productively into their information network.

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    Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's servers in an environment that gives the highest level of availability and scalability and is also simple to migrate to any data center. ProSight Virtual Hosting and management options are built on mature virtualization platforms that enable small and midsize companies with multi- platform IT systems to save significantly on the costs of capital equipment, system support, and IT management while benefiting from enterprise-class reliability and an unprecedented level of vendor flexibility.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide web-based management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter.


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