For business network systems located within the state of Louisiana, Progent's Microsoft qualified technical experts can provide remote phone help and troubleshooting to fix your network systems problems quickly and affordably. Progent has acquired top-notch expertise, advanced software utilities, and support knowledge bases to diagnose and fix IT problems while avoiding the expense and delays associated with onsite technical service calls.

If your Louisiana small business is situated outside of the larger urban areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your local network systems support options may be limited in skills, or not available during a crisis. This results in a network that is unstable or causing wasted time due to technical problems continuing for too long. Progent’s group of field proven network consultants average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a varied range of customers. This means you obtain not just the technical know how needed for the job, but a consultant with field proven methods for applying that expertise to assist with cost effective network solutions.

Immediate Help for Urgent Problems
With Progent’s urgent remote computer troubleshooting services, your company can receive instant help for problems that are causing lost productivity. Remote support eliminates the lengthy wait and increased cost associated with on-site technical help. For day-to-day network administration work, Progent’s off-site support consultants can complete most jobs within a few minutes of receiving a request, instead of requiring you to live with a problem for up to a day for on-site support to arrive.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network. Learn about the complete ProSight family of affordable network monitoring and management services for small organizations.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates software provisioning across multiple sites, centralizes compliance settings control, inventories network resources, guards against company data leakage, performs network health reporting, allows secure end-user self service, and delivers a single point of control for administering mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud specialists can assist you with any facet of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid networks.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants can provide affordable online assistance to assist your business to plan, configure, and troubleshoot any aspect of your iOS and Windows integration solution and is available for short-term jobs to help you through occasional technical roadblocks or long-term engagements to help you finish business-critical projects on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or support a highly available, secure and efficient network infrastructure that is best suited to your mode of computing. Progent also offers online and onsite training to show you how to manage and use your iOS devices in a secure, collaborative ecosystem that optimizes the business value of your IT network.

Unified CM and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), formerly known as CallManager, acts as the heart of Cisco's communications and collaboration platform. Cisco Unified CM and Cisco Unified CM Express (CME) provide a borderless IP-PBX solution by integrating closely with apps that include Unified CM IM and Presence Service, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's Cisco-certified CUCM and CallManager experts can help with any facet of Unified CM configuration and troubleshooting in areas that include integrating Cisco Voice over IP phones and video IP phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE networking support, designing UCS server failover solutions for high availability, and integration with Exchange Server.

CISA-certified Cybersecurity Audit Consultants
The CISA credential is an important achievement that signifies expertise in network security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA credential requires that consultants undergo an extensive examination administered by the ISACA professional association. Progent offers the expertise of a CISA-Premier network security audit consultant able to help companies in the areas of IS audit services, information technology administration, systems and infrastructure ROI, IT support, safeguarding of data resources, and disaster recovery planning.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the highest level of availability and expandability and is also simple to migrate to any data center. Progent's Private Cloud hosting and management services are built on mature virtualization technologies that allow small businesses with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor independence. Learn more about Progent's ProSight family of managed services for small and mid-size businesses.

Power BI Consulting Services
Progent's Power BI experts can assist your business to design, install, maintain, update or debug your Power BI business analytics solution. Progent can also assist you to organize your source data for Power BI visualizations. Progent can show you how to implement and administer a local, cloud, or hybrid architecture for Power BI. For details, see Progent's Power BI integration consulting.

Active Directory Design and Integration Consulting
Progent's Microsoft-certified Active Directory consultants have extensive knowledge troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, corrupted AD objects, removal of test software configuration objects in production AD systems, and repair of unsuccessful setups of Active Directory and AD-enabled software. Progent is also skilled in working with “expert only” Active Directory tools like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address key areas including Active Directory naming conventions, hierarchical model, IT administration structure, utilization and design of group policy objects, plus security and auditing definitions. Progent can also analyze the impacts of alternate server and service configurations on functionality and speed. Progent can help businesses to design and implement configurations of AD Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud solutions.

ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

Consulting and Troubleshooting Services for System Center 2012 Operations Manager
Progent's Microsoft-certified SCOM 2012 consultants have more than 10 years of background planning, deploying, optimizing and repairing System Center Operations Manager environments and offer organizations of any size advanced online or on-premises consulting support for SCOM 2012. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on leading practices for monitoring network fabric and both Microsoft and third-party applications and services. In addition, Progent can provide responsive online or onsite troubleshooting to help you to remediate critical issues detected by Microsoft SCOM 2012. Progent also offers Microsoft System Center 2016 Operations Manager consulting services to assist your organization to migrate smoothly from Operations Manager 2016 to SCOM 2016.

Comprehensive Consulting and Support Services for Systems at Colocation Data Centers
There are several hundred enterprise-class Internet Data Centers in the and larger cities across the United States, and Progent's colocation center consulting team can enhance your network's fault tolerance and performance by helping you choose a colocation site that addresses the particular needs of your company such as geographic proximity, size, connectivity, affordability, and extra additional features and services. Progent’s data center IT services are designed for companies with hardware located at colo hosting sites and requiring on-demand on-premises assistance at the colo site plus online support from Microsoft and Cisco Premier Certified professionals. Progent provides a selection of collocation center consulting services such as system architecture analysis, Windows and UNIX server integration and support, tech support for server and communications networking, development and installation of high availability configurations, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating fault tolerant server cluster configurations.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager, is a unified voicemail platform that facilitates teamwork by providing a variety of alternatives for accessing calls and messages within an environment that is simple to deploy and maintain. Cisco Unity Connection allows you to access and manage voice messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response, and greeting services for small to medium businesses (SMBs) and corporate satellite offices with as many as 500 workers. Progent's Cisco-certified CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) integration and technical support services to make sure your voice messaging deployment delivers maximum business value.

Video Conferencing and Telepresence Consulting Services
Progent can provide the services of a certified video conferencing engineer with an extensive background integrating technology from the major telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can help you to design, configure, expand, or maintain a telepresence environment that protects your current investment and maximizes the business value of your information system. Progent can also provide the expertise of network infrastructure consultants who can assist businesses of all sizes to build and maintain a communications network that delivers the performance, dependability, protection, and scalability you need to support your telepresence environment.

Advanced Server Monitoring with System Center Operations Manager Operations Manager
Progent provides a selection of Network Support Packages built around the advanced problem solving capabilities of System Center Operations Manager, a next-generation server management software solution that tracks the reliability, performance and protection of your IT network and detects anomalies before they can bring down your network. To give you more insight about the performance and robustness of your network environment, Progent can help you integrate and manage popular network monitoring software powered by Linux.

Contact a Progent Network Consultant
To find out how to access a Progent network support expert for online or onsite help in , call 1-800-993-9400 or go to Online Network Help.