For small office network systems located in the state ofLouisiana, Progent's Microsoft authorized engineers can deliver online assistance and troubleshooting to resolve your computer network issues quickly and cost effectively. Progent has acquired enterprise-class skills, software utilities, and support knowledge bases to troubleshoot and repair IT problems without the expense and time delays associated with onsite service calls.

If yourLouisianaorganization is located outside of the larger metropolitan areas such asNew Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your local network systems support choices may be limited in skills, or not available during a crisis. This results in a network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís group of expert network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical projects for a diverse range of customers. This means you get not only the technical skills needed for the task, but a professional with demonstrated methods for applying that expertise to provide excellent network solutions.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor accreditation is an important achievement that represents expertise in IS security auditing. Accredited by the American National Standards Institute, the CISA credential requires that candidates pass an extensive examination administered by the ISACA professional group. Progent can provide the services of a CISA-Certified network security audit consultant trained to assist companies in the areas of IS audit process, IT enforcement, systems and infrastructure lifecycle, IT support, protection of data assets, and business continuity preparedness.

Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consultants can deliver a range of consulting services to assist companies of all sizes to support, administer, and repair networks that include desktops, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 planning and migration assistance.

Cloud Integration Expertise for Teleworkers
Progent can assist small and mid-size organizations to provide their offsite workforce with secure and transparent access to public cloud applications and services. For information about how Progent can assist you to configure robust Cloud connnections for their remote workers, go to cloud integration consulting expertise for remote workers.

NetApp SAN Storage Solutions
Progent can provide enterprise clients remote or onsite NetApp SAN consulting support for NetApp's entire portfolio of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to resolve issues with NetApp SAN deployments quickly and affordably based on leading practices.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity. Find out about the complete ProSight line of affordable outsourced network management services for small and mid-size businesses.

Progent's Integration Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their reach, reduce their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.

Comprehensive IT Support for Systems at Colocation Data Centers
There are several hundred enterprise-class colocation centers in the and larger metropolitan areas across the United States, and Progent's colocation center consulting professionals can enhance your network's reliability and performance by helping you select a colocation facility that meets the individual needs of your company such as geographic location, space, communications, budget, and extra additional features and services. Progentís colocation center IT services are intended for businesses with hardware housed at colo hosting facilities and in need of timely on-premises service at the co-location site as well as online help from Microsoft and Cisco Certified professionals. Progent offers a variety of collocation center consulting services such as system architecture analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications networking, development and installation of fault tolerant systems, architecting and deploying layered security defenses, firewall configuration and troubleshooting, designing load balancing environments, and creating fault tolerant server clustering configurations.

Microsoft SharePoint Support
Progent's Microsoft-authorized Microsoft SharePoint Server 2013 specialists, SharePoint Server 2010 specialists and Microsoft SharePoint 2007 support professionals can help you evaluate the business justification for deploying the latest version of Microsoft SharePoint, consult with you on the appropriate version of SharePoint for your circumstances, provide configuration and integration services, assist you to set up Microsoft SQL Server as a back-end database manager, optimize your network infrastructure, integrate your off-the-shelf and customized application programs to operate with SharePoint, develop a comprehensive security plan that includes portal technology, and provide maintenance and Helpdesk services.

Progent's Consulting and Training Support for Microsoft Office Word and Office 365 Word
Progent's Office Word and Office 365 Word experts offer a broad selection of affordable online support services to assist you to manage and troubleshoot your current Microsoft Office Word solution or help you to upgrade to a current version of Microsoft Office Word. Support offered by Progent's experts include VBA programming, identifying and fixing compatibility issues between various versions of Word, integrating Word with different Office apps like Excel and Microsoft Outlook or with 3rd-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud access, security support, and smart phone and tablet integration, and online Office Word training classes customized for your special requirements.

Data Backup/Restore Consulting Services
Progent's data backup experts can provide consulting support for a broad range of utilities and services that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations as well as notebooks and handhelds. Progent can help you with leading data protection products by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability integration. Progent also offers help with Acronis, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and Oracle Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized organizations as a low cost end-to-end solution for secure backup/disaster recovery (BDR).

Management Consulting for Microsoft Lync Server 2013
Lync Server 2013, rebranded Skype for Business Server, is an on-premises platform that allows businesses of all sizes to create a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing style with chat, presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and handheld devices. Progent's Microsoft-certified Lync Server 2013 experts can help your company to support your current Lync deployment or plan and implement an efficient migration to a more current system by providing Skype for Business Server consulting. Progent can also advise you how to build a hybrid cloud deployment that integrates on-prem Skype for Business Server with Skype for Business Online or with Microsoft Teams cloud platforms.

Expert Wireless Consulting and Support
Progent's wireless integration consultants offer broad backgrounds in the integration and support of wireless networking technology and can help you to plan, configure, administer and troubleshoot wireless ecosystems that are compliant, robust, scalable, easy to manage and operate, able to support your critical workloads, and seamlessly integrated into hybrid cloud networks. Online and onsite Consulting services offered by Progent span a selection of wireless technologies and include smartphone management, Wi-Fi infrastructure design and deployment, wireless site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

Talk to a Progent Network Support Expert
To see how to access a Progent network consultant for online or onsite assistance, phone 1-800-993-9400 or go to Remote Computer Help.

An index of content::

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    Progent can provide affordable remote support to assist businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design, testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-based or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS resources. Progent offers as-needed support to assist you to overcome technical roadblocks or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on time and on budget.

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    Progent has created special network security packages designed to deliver larger enterprises an independent and thorough security evaluation from a team of certified security consultants. All Progent's network security evaluation packages feature a suite of procedures like network scans from inside and from outside the company firewall, expert interpretation of scanned data by accredited security engineers, production of a report explaining the findings, plus an interactive high-level executive summary and an extensive interactive outbrief for in-house IT engineers.

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    Nagios and MRTG are useful, free monitoring tools that run on Linux and can be deployed to monitor UNIX/Linux environments, MS Windows systems, or multi-platform networks where the Linux OS and Microsoft Windows run side by side. Nagios lets network managers to track network services such as SMTP, HTTP, FTP, and NNTP. MRTG lets you graph the bandwidth through SNMP-enabled network appliances such as processors, routers, and switches. Progent's network integration consultants can assist you to utilize both these programs to tune and troubleshoot your system.

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    Progent's Microsoft and Cisco certified network consultants offer advanced help with a wide range of products and technologies and can deliver that expertise by phone nationwide or in person in major cities across the country and anywhere in . Progent offers online support for networks powered by Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that incorporate a mix of Windows and UNIX/Linux technology. Progent also offers the expertise of Cisco CCIE network specialists for the toughest connectivity issues, plus the support of CISA-accredited security engineers to handle high-level security design and troubleshooting. Progent has provided online troubleshooting to businesses in all 50 states in the U.S.

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    Progent offers nationwide remote technical support and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose information systems include a combination of UNIX/Linux and Microsoft Windows products. Remote IT help provides optimum return for your IT budget by extending user efficiency and limiting the time charged for network analysis and repair. Advanced online support utilities and experienced service specialists and consultants allow Progent to solve the majority of IT problems without squandering time and money by traveling to your site. In the vast majority of cases your network issues can be remediated over the phone or via a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE network experts and CISA and CISM certified security professionals to help you with the most challenging system issues.

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    Progent offers cost-effective remote access to an Oracle-certified MySQL DBA or software developer and can help businesses of all sizes to integrate and maintain MySQL in a reliable IT infrastructure that offers high levels of performance, scalability, and security. Progent also has proven skill assisting businesses port applications from Oracle to MySQL.

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    Progent offers small organizations a pair of low-cost network security inventory packages that provide, for a preset price, remotely managed scans of your network security profile which are analyzed by professional security engineers who interpret the data collected by the scan, present unbiased evaluations of your current security vulnerability, and make recommendations for improvements. Progent has developed two complementary network security inventory scanning packages for external and internal scanning that are priced to fit the budgetary realities of small businesses while providing enterprise-quality evaluations of your network's vulnerability to attack.

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    Progent's Microsoft consultants can assist your company to assess the value of Lync Server for your environment and can assist you to plan and carry out an installation of Microsoft Lync Server that consolidates the management of IM and Presence and improves the output of your office staff, telecommuters, and mobile workforce. Progent can also assist your company to carry out a smooth migration to Microsoft Lync Server from Office Communications Server or from Live Communications Server, integrate Microsoft Lync Server 2010 with Exchange Server, SharePoint, and SQL Server, show you how you can use Microsoft Lync Server to improve the collaborative capabilities of MS Office applications, and offer online seminars and continuing technical support for Lync Server 2010 and other Microsoft technologies.

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    Progentís non-stop interoffice connectivity and 24x7 system infrastructure professionals can help small organizations achieve zero-downtime Interoffice connectivity through fully redundant networks featuring automatic failover. Progentís CCIE engineers can plan and implement fault tolerant Inter-office connections supported by non-stop EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over offers affordable 24x7 interoffice connectivity.

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  • MCSE Expert Certified Technical Support Services SCCM 2012 Application Deployment
    SCCM 2012 Intune Integration IT Consulting

    Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to Configuration Manager 2012 from an older device management platform or help you to enhance your existing SCCM 2012 ecosystem to accommodate your evolving business needs. Also, Progent can help you to create a software foundation that takes full advantage of SCCM by providing advanced consulting support for associated Microsoft platforms including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and IIS.

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    Progent offers the support of certified engineers as well as seasoned database application developers, DBAs, project management experts, Cisco-certified network architects, disaster recovery specialists, and security consultants to assist you to evaluate the likely benefits of SQL Server 2012 for your business, install pilot systems at your site or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from legacy database solutions, and configure an efficient and safe network infrastructure that lets you maximize the business benefit of SQL Server 2012.

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    Progent's certified security staff can show you how to secure your Apple Mac environment through expert services such as running security tests, recovery from virus and denial of service attacks, configuring firewalls, integrating secure remote and mobile connectivity, installing monitoring programs for protection against viruses, spam, and directory harvest attacks, and developing a company-wide security plan adapted for the specific goals of your business network.

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    Progent can provide the guidance of a CRISC-certified risk management expert to assist you to plan and implement an enterprise risk management strategy based on best practices identified by CRISC and crafted to match your organization's risk tolerance, business objectives, and IT budget.

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    Progentís Microsoft-certified experts offer companies of any size consulting, troubleshooting, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web technology for intelligently coordinating people, groups and information. SharePoint Server offers a common spot for your workers or customers to access, manage, distribute and interact with useful data, files, and software and to communicate with one another. SharePoint allows quicker and more intelligent decisions, more effective access across teams and more economical business processes. Windows SharePoint Services join workers, customers, teams and major tasks with the information theyíve developed in a way that makes data easy to find, retrieve and re-use. Progent's SharePoint consultants can assist you to maintain your existing SharePoint ecosystem or migrate to the current version of SharePoint Server or to SharePoint Online.

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    Progent provide businesses of any size world-class network remote or onsite consulting services for networks powered by Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consultants also offer security expertise for companies ranging from the small office to the global enterprise.

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    Progent's certified IT consultants can provide Windows Server 2016 migration consulting services to assist organizations of any size to design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    Progent offers several basic kinds of Contact Center services including Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Support, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft experts gives your customers instant access to a dependable support group with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on giving the support Help Desk a respected reputation as a solid contributor to company performance. Progent's target is to fix rather than merely report problems.

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    Progent can help businesses of all sizes to migrate any part of their network infrastructure to Microsoft Azure. This can simplify IT management and lower hardware investments. Microsoft Azure includes a wealth of cloud services and Progent can assist you to understand the advantages and restrictions of various cloud computing models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises applications and resources and make sure that you avoid the common mistakes small companies make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also assist you to configure firewalls and VPN connections and also to integrate Apple iOS devices and Google Android handhelds.

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    Progent can provide small and medium-size companies overflow or fully outsourced Help Desk call center support for offsite workers.

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  • Security Firewall Network Install Security Security Consultants Baton Rouge, Capital Park
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  • GIAC Security and Compliance Test Professionals
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    GIAC was established in 1999 to certify the knowledge of information technology security experts. GIAC accreditations are acknowledged by businesses and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with any of the network security capabilities covered under GIAC accreditation such as auditing infrastructure vulnerability, security incident management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.

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  • Microsoft SQL 2008 Server Support and Integration
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    Microsoft SQL Server 2008 offers indispensable, familiar tools to computer professionals as well as to information workers, reducing the difficulty of designing, integrating, managing, and accessing enterprise information and database programs on platforms ranging from handheld devices to enterprise information networks. The complexity and integration requirements of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on experience and broad knowledge in designing and building data-driven, comprehensive business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    For small businesses interested in Progent's IT outsourcing, consulting, or troubleshooting offerings, phone 800-993-9400 or e-mail

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    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity.

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    Progent can assist your organization to plan an upgrade to Microsoft Teams from Skype for Business and install, administer, and troubleshoot a cloud-based or hybrid implementation of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

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  • Extended Help Desk Consultant Services
    Supplemental Call Center Engineer

    Progentís Co-managed Help Desk service allows your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.

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  • WatchGuard VPN Security Contractors WatchGuard Firebox Security Consultancy
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  • QoS Test Lab Consult
    NLB Testing Specialist

    Progent's Test and Training Lab located at the QTS Data Center can be used for testing line-of-business applications, developing cost-effective system upgrade procedures, assessing and optimizing performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and establishing training systems for new products and technologies. For Progent customers who lack sufficient internal resources to configure effective pilot systems, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping vital network initiatives on schedule.

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  • Co-managed Call Center Troubleshooting
    Virtual Helpdesk Information Technology Consulting

    Progentís Co-managed Help Desk service allows your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top shared professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

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  • Urgent Proxim Specialists
    Urgent Computer Engineer Wireless Bridge

    Progentís wireless professionals can help small companies plan, choose, evaluate, deploy and maintain secure building-to-building wireless bridging products that integrate transparently into your IT network while offering a degree of security that matches or excels wireline connections. Progent offers expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can show you how to select and deploy the wireless connectivity solutions that match your business requirements.

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    Progent can assist small and medium-size companies to set up their home-based employees with transparent integration with public cloud services.

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