Consulting Support for BlackBerry Environments
BlackBerry SupportBlackBerry mobile smartphones were once among the most successful solutions for maintaining mobile access to messaging, scheduling, web programs, and other critical business information. Progent offers Louisville, Kentucky companies support from BlackBerry-certified professionals who can help organizations to maintain existing BlackBerry deployments or migrate efficiently to a modern smartphone solution.

As the complexity of small business networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has become the norm for companies regardless of size, successful integration and maintenance of BlackBerry technology has become increasingly challenging. To deal with issues like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small organizations often turn to outside support professionals who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can help small organizations to design, manage, and troubleshoot BlackBerry-based environments economically and effectively, eliminating the need for an in-house BlackBerry solutions specialist and lowering the expense and stress of maintaining mobile work groups. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This breadth of experience, coupled with Progent's efficient remote service delivery model, provides small companies an economical solution for incorporating RIM BlackBerry technology productively into their business information network.

Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to monitor and support BlackBerry devices throughout your business, define security policies that are right for your business, develop custom mobile software, and make sure that your network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your regular backup procedures so that it can be restored quickly and safely.

Technical Help for BlackBerry BES Server
Research in Motion's high-end solution for administering big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software allows Microsoft Exchange, Lotus, or Novell GroupWise clients to send and receive messages that are encrypted in wireless transit to ensure maximum data protection. BlackBerry BES Server also streamlines a broad variety of critical management jobs that span from BlackBerry configuration and updates to mobile security and fault tolerance.

BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-certified engineers can show you how to use RIM BlackBerry BES Server to perform basic jobs such as:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Update BlackBerry smartphone software wirelessly
  • Manage user settings with BlackBerry's extensive selection of policies

Progent's BlackBerry-certified consultants can also assist your company to use BES Server to implement important procedures not supported by the less advanced BlackBerry BES Server Express. These tasks include:

  • Install and support BlackBerry's fault-tolerant infrastructure based on virtual servers
  • Install BlackBerry devices remotely
  • Set specialized administration roles
  • Monitor and report on the overall health of your BlackBerry system

Professional BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified BlackBerry engineers are available by phone to deliver expert assistance to businesses in the Louisville area or anywhere in the state of Kentucky. Progent's seasoned remote consulting team has helped IT organizations resolve network problems and cut support costs in every state in the country and established a large following of loyal clients. (See Progent's client testimonials.)

Progent offers remote consulting support for a wide array of issues associated with BlackBerry products including synchronization, integration with Exchange, setting up BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, editing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's certified experts can also assist you to resolve a wide array of issues concerning synchronization, device detection, email reconciliation, web access, wireless connectivity, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small company IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support costs low and, by solving problems promptly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone users, setting activation passwords, implementing over-the-air software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry engineers can also show you how to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help your company to select and install appropriate security configurations.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry consultant has expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and remove BlackBerry device clients on Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, install push and pull access control lists, control Microsoft Exchange data flow, create, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Help from a BlackBerry-Qualified Professional
To get in touch with Progent about professional assistance for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.