Consulting Support Services for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were at one time one of the most popular solutions for achieving location-independent access to messaging, calendars, web applications, and other vital business information. Progent offers Louisville, Kentucky companies support from BlackBerry-premier professionals who can help companies to maintain their BlackBerry deployments or migrate efficiently to a more popular smartphone solution.

As the sophistication of small company IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has become the standard for businesses of all sizes, effective integration and maintenance of RIM BlackBerry solutions has become increasingly difficult. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email systems and company databases, small businesses frequently resort to outside support firms who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry environments affordably and effectively, doing away with the need for an internal BlackBerry technology specialist and lowering the cost and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, combined with Progent's efficient remote support model, gives small businesses an affordable solution for incorporating RIM BlackBerry products productively into their business information network.

Progent's engineers can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange setup so that your database and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, set up easy-to-use management utilities to help you track and control BlackBerry devices throughout your company, recommend security policies that make sense for your company, develop custom wireless software, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored quickly and thoroughly.

Consulting and Technical Help for BlackBerry Enterprise Server
RIM's advanced solution for managing large collections of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated tool enables Exchange Server, IBM Lotus Domino, or Groupwise clients to send and receive emails that are encrypted in wireless transit to provide optimum data protection. BES Server also streamlines a broad selection of vital management jobs ranging from smartphone deployment and updates to wireless security and fault tolerance.

RIM BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-premier consultants can help you use RIM BlackBerry Enterprise Server to perform routine jobs such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Update BlackBerry device firmware wirelessly
  • Control user settings with BES Server's extensive selection of policies

Progent's BlackBerry-certified engineers can also help you to use BlackBerry Enterprise Server to implement key procedures not available with the less advanced BlackBerry BES Server Express. These tasks include:

  • Set up and manage BlackBerry's fault-tolerant architecture using virtualization
  • Install BlackBerry smartphones wirelessly
  • Set specialized administration roles
  • Automatically track and analyze the overall health of your system

Expert RIM BlackBerry Consulting and Technical Services Available Online from Progent
Progent's authorized BlackBerry support specialists are accessible online to provide prompt assistance to businesses in the Louisville area or throughout the state of Kentucky. Progent's experienced online technical support team has helped IT organizations solve computer issues and cut IT service costs in each state in the country and established a substantial following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online assistance for a broad array of technologies associated with BlackBerry products including wireless synchronization, configuration with Exchange, managing BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry engineer has expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and delete BlackBerry device users on Exchange and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, install the MDS and IM, install access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and network needs analysis, solution architecture, installation strategy and implementation, performance optimization, design of a fault-tolerant environment, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional goals and to design a wireless system that fits within your information technology budget and supports your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to accommodate a BlackBerry BES Server, help you to determine which management approach and hardware products meet your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software versions, processors and mass storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry consultant can assist your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security specialists to perform network-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Certified Specialist
If you wish to contact Progent about technical assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.