Consulting Support for BlackBerry Solutions
BlackBerry mobile smartphones were at one time among the most successful solutions for achieving mobile connectivity to email, calendars, web applications, and other critical business information. Progent offers Louisville, Kentucky businesses the services of BlackBerry-premier consultants who can help companies to manage existing BlackBerry environments or migrate efficiently to a modern smartphone solution.
As the complexity of small company networks has increased, and as the demand for enterprise-class protection, reliability, and recoverability has grown to be the standard for organizations regardless of size, successful deployment and support of BlackBerry technology has become increasingly challenging. To address issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and shared databases, small organizations frequently turn to outside support professionals who offer expertise in BlackBerry installation and troubleshooting.
Progent offers the services of BlackBerry-certified engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions affordably and effectively, dispensing with the need for an internal BlackBerry technology specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This range of experience, combined with Progent's proven online support capabilities, gives small businesses an economical solution for integrating BlackBerry technology seamlessly into their business information system.
Progent's consultants can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your data and email infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined management tools to enable you to monitor and support BlackBerry devices throughout your business, recommend security policies that are right for your company, develop custom mobile software, and make sure that your network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes in order that it can be restored rapidly and safely.
Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and maintenance of RIM BlackBerry smartphones, offering a centralized solution for handling critical tasks like device deployment, updates, and deactivation and offering a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino email servers and BlackBerry handsets and supports over-the-air synchronization.
BlackBerry Enterprise Server includes a variety of security options beginning with automatic data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also allows excellent versatility in selecting degrees of security to meet the special needs of your company's environment. Progent's BlackBerry certified engineers can help your company to choose advanced security features and activate them wirelessly. Examples of these wirelessly configurable security settings include:
- Lock down a device
- Erase data from a missing BlackBerry device
- Disable Bluetooth functionality
- Enable built-in protection against malicious attacks
BES Server also provides flexibility in determining ways to keep mobile users from loading or executing unsafe or prohibited applications. Progent can help you to select protective techniques such as:
- List exactly which applications are allowed on the device
- Block external software from using persistent storage on the smartphone
- Determine what functions third-party programs can use on the BlackBerry smartphone
- Restrict the types of connections third-party software running on the device can establish
- Block all third-party programs from being installed or run on the device
Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced engineer who has earned certifications from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to designing mobile productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their associated skill sets include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to carry out common technical operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned experts can also assist you to resolve a broad range of problems associated with synchronization, device recognition, messaging reconciliation, web access, mobile connections, IM, desktop application configuration, and BlackBerry Desktop Redirector.
As a leader in delivering countrywide online technical assistance for small office networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless technical support expenses low and, by dealing with problems promptly, optimizes the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures including resolving enterprise activation problems, registering and deleting BlackBerry smartphone clients, setting activation passwords, configuring wireless program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.
Progent's BlackBerry-certified engineers can also show you how to use administration tools like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and help you to define and implement sensible security configurations.
Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified engineer has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, control Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.
Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.
Contact Progent for Support from a BlackBerry-Certified Consultant
To ask Progent about consulting support for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.