Consulting and Technical Support Services for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile smartphones were at one time one of the most successful products for achieving mobile access to email, scheduling, web-based programs, and other critical business data. Progent offers Louisville, Kentucky businesses the expertise of BlackBerry-premier consultants who can assist companies to manage their BlackBerry environments or migrate efficiently to a more popular mobile solution.

As the complexity of small business networks has increased, and as the need for world-class protection, reliability, and recoverability has become the standard for companies of any size, effective deployment and support of BlackBerry solutions has grown increasingly challenging. To address areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small businesses frequently turn to external support professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can help small organizations to plan, administer, and repair BlackBerry environments economically and efficiently, dispensing with the need for an internal BlackBerry technology specialist and lowering the cost and hassle of supporting wireless work groups. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, coupled with Progent's proven online support model, gives small companies an affordable alternative for integrating RIM BlackBerry technology seamlessly into their business information system.

Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your data and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft technology, set up easy-to-use management tools to help you track and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, customize mobile applications, and ensure that your network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored rapidly and safely.

Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.

Onsite IT Consulting
Progent locations in Kentucky State

City Address Phone Link
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
859-475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
502-287-0202 Louisville Network Support Services


Consulting and Technical Help for BlackBerry BES Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry smartphones, offering a centralized solution for controlling critical tasks such as smartphone installation, upgrades, and retirement and also providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server supports seamless communication between Exchange, Groupwise, or Domino messaging servers and BlackBerry handsets and supports remote synchronization.

BlackBerry BES Server Configuration Help

BlackBerry Enterprise Server provides a wealth of data protection capabilities beginning with automatic data encryption of information sent between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent flexibility in adjusting levels of security to meet the special requirements of your network. Progent's BlackBerry certified consultants can help you to choose advanced security functions and activate them remotely. Examples of these over-the-air selectable security settings are:

  • Disable a BlackBerry device
  • Wipe information from a missing BlackBerry device
  • Disable Bluetooth
  • Activate built-in protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting mechanisms to prevent mobile users from installing or running unsecure or prohibited applications. Progent can assist you to select protective techniques like:

  • List exactly what programs are allowed on the device
  • Block external programs from using persistent storage on the smartphone
  • Determine which functions third-party applications can use on the BlackBerry smartphone
  • Limit the kinds of connections third-party software running on the BlackBerry device can initialize
  • Prevent all third-party applications from being installed or executed on the BlackBerry smartphone

How Progent Can Assist Your Business to Maintain and Support Your BlackBerry Solution
Progent can provide an experienced engineer who has earned certifications from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills span areas from resolving synchronization problems to architecting mobile workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, troubleshoot, and produce documentation for a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology requirements assessment, system design, deployment planning and implementation, performance optimization, design of a high-availability environment, information backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional goals and to design a mobile wireless system that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry Enterprise Server, help you to determine which management model and physical components meet your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart choices concerning options for software editions, server hardware and mass storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry-certified expert can assist your company to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security specialists to perform network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry consultant offers expertise in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, generate, update, and assign WLAN and VPN configurations, set up SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Help from a RIM BlackBerry-Certified Professional
In order to ask Progent about professional support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.



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    Progent's Microsoft-certified consultants can help your business to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from an older change management solution or help you to modify your existing SCCM 2012 environment to support your evolving IT needs. Also, Progent can assist you to create a software foundation that fully supports SCCM 2012 by delivering advanced consulting support for related Microsoft platforms such as ADDS, SQL Server and SQL Server Reporting Services, and IIS.

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    Progent can provide small businesses with an information management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide long-term direction to help you integrate appropriate IT products to improve business processes so they match more closely with your corporate objectives. Your company can create and implement a well thought out information technology strategy without incurring the expense of a full-time Chief Information Officer.

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    Progent's certified engineers provide computer support and IT consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the entire line of Microsoft server platforms. Progent's upgrade, integration, administration, and support services for Exchange Server include system design, installation, project management, local and remote technical support, Help Desk outsourcing, expert security evaluation, and comprehensive IT outsourcing.

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    For advanced project management assistance, Progent can provide access to senior IT experts with years of background in technology management, program development, and business process engineering for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management expertise to help enterprise customers follow best practices to ensure that strategic projects are completed on time and on budget.

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    NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with synchronous replication to provide rapid, zero RPO disaster recovery (DR) between datacenters located up to 185 miles (300km) apart. Progent's team of veteran IT experts can help you to design, deploy, manage, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that aligns with your technical needs and IT budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster solution by delivering help with procedures such as assigning disk pools, arranging aggregate and plexes layout, setting up volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network, and verifying your disaster recovery solution to prove adherence with industry standards and regulatory mandates.

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    Progent's Microsoft consultants offer in-depth support in implementing, using and debugging all versions of Project Server and can deliver a wide range of affordable remote consulting services following industry best practices to assist organizations of any size to receive all the benefits of this powerful platform. Consulting support available from Progent include solution design, software configuration and migration, setting up safe collaboration among local and remote or mobile users, network optimization, and specialized online training.

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    Progent's Microsoft certified engineers can help you to test Microsoft Windows 7 to confirm application compatibility and to determine its speed and stability working with your applications. Progent can also show you how to assess the likely strategic advantages of moving to Windows 7. If you decide that Windows 7 makes sense for your business strategy, Progent can help your IT organization to plan and carry out a non-disruptive deployment of Microsoft Windows 7 from a an older version of Windows.

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    Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built physical storage device built by Barracuda or a virtual appliance with comparable features but which utilizes your existing storage infrastructure. Barracuda Backup protects critical business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting services to assist your business to design, integrate, operate and troubleshoot a backup and disaster recovery system based on Barracuda technology.

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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small company's production servers in a solution that gives the highest degree of dependability and expandability and is also easy to move to another host. ProSight Virtual Hosting and management services are built upon mature virtualization technologies that enable small businesses with multi- platform environments to save significantly on the costs of capital investments, system support, and network administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor flexibility.

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    If your company has a UNIX or Linux environment or a mixed-platform IT environment, Progent's CISA and CISM-premier security specialists can assist your whole enterprise in a wide array of security areas such as security management practices, security design and models, connection management products and methodology, software development security, operations security, hardware security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM and ISSAP define the basic competencies and worldwide standards of performance that information security professionals are required to master. These accreditations offer IT management the confidence that those who have achieved their CISM or ISSAP certification have the background and knowledge to deliver world-class security support and engineering help.

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    Progent's virtual classroom webinars offer small businesses the cost savings, convenience, and flexibility of web-based seminars and the proven training techniques of expert instructors who use advanced technology to simulate live, participatory learning environments. Progent can provide webinar training for key desktop applications including components of Microsoft Office such as Office Excel, Word, PowerPoint, and Outlook: MS Dynamics business accounting and management information solutions such as MS Dynamics GP; as well as additional leading desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent's certified engineers can help your company to assess Microsoft Windows 7 to verify application and driver compatibility and to determine its performance and reliability working with your applications. Progent can also show you how to evaluate the potential business benefits of adopting Windows 7. If you decide that Microsoft Windows 7 fits your business strategy, Progent can assist you to plan and execute a non-disruptive deployment of Windows 7 from a previous release of Windows.

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    System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network management products and is intended to provide a centralized mechanism for configuring and managing virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist organizations of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to upgrade efficiently from older versions of VMM, develop workflows for building and installing virtual machines and hosts, implement high-availability scale-out clusters, connect your private cloud resources with public clouds, set up virtual switches and load balancers, write and refine PowerShell scripts, and assist you to evaluate the potential business benefits of new capabilities like Storage Replica and Shielded VMs. Progent's certified hypervisor professionals can provide world-class Hyper-V consulting and VMware ESXi support.

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    Cisco Unified Communications Manager (CUCM), originally branded CallManager, operates as the foundation of Cisco's communications and collaboration solution. Unified Communications Manager and Unified Communications Manager Express provide a location-independent IP-PBX by integrating tightly with unified messaging applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's Cisco-certified network consultants can deliver effective and affordable online and on-premises expertise to assist organizations of any size to build and administer Unified CM environments by providing Cisco Unified Communications Manager configuration and technical support consulting services that add optimum productivity. Progent can assist with any aspect of Unified Communications Manager setup and troubleshooting in areas that include integrating VoIP phones and Video phones, designing dial plans, setting up SIP connections and PSTN calling, installing ISR routers with CUBE support, designing UCS server clustering systems for high availability, performance tuning, and integration with Exchange Server and Skype for Business.

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    Progent's Data Center engineers can show you how to find fault-tolerant data centers that meet the specific needs of your company. Fault tolerant colocation sites are particularly attractive to small businesses because of their low cost and convenience compared to taking a do-it-yourself strategy. Attempting to create an in-house data center that offers even a basic level of fault tolerance is too costly for most small organizations. Progent is ready to help you reap all the advantages of non-stop data centers and 24x7 colo sites by offering a complete range of engineering and maintenance services.

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    Progent's disaster recovery planning and business continuity engineers can help you create a disaster recovery strategy in case of an IT network disaster. Progent can show you how to define a comprehensive disaster recovery plan that includes periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, zero-downtime system solution that addresses reliability issues involving a wide range of network technologies and processes.

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    Progent's expert support team can help you design and implement a smooth in-place Exchange Server 2003 upgrade strategy that avoids network disruption, simplifies ongoing support requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multiple server or multi-site upgrades, Progent offers the experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2003 support, repair, and design offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.

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    Progent can give you access to application developers who can modify your Microsoft Dynamics ERP, MRP, and accounting system packages to meet your specific business requirements. Progentís Microsoft-certified support experts offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers custom e-Commerce consulting support for safe, corporate-wide information sharing as well as integration with Customer Relationship Management programs.

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