Consulting and Technical Support Services for BlackBerry Technology
BlackBerry wireless smartphones were once one of the most popular solutions for achieving location-independent connectivity to messaging, scheduling, web-based applications, and other critical business data. Progent offers Louisville, Kentucky businesses the services of BlackBerry-certified consultants who can help organizations to manage existing BlackBerry environments or migrate smoothly to a modern mobile platform.
As the complexity of small business networks has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has grown to be the norm for organizations regardless of size, effective integration and maintenance of BlackBerry solutions has become increasingly difficult. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small businesses frequently resort to outside consulting professionals who offer expertise in BlackBerry integration and troubleshooting.
Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to plan, administer, and repair BlackBerry-based environments affordably and effectively, eliminating the requirement for an in-house BlackBerry solutions expert and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient remote support model, provides small businesses an economical solution for incorporating BlackBerry technology seamlessly into their IT network.
Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to monitor and support BlackBerry smartphones across your company, recommend security policies that make sense for your company, customize mobile applications, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be recovered rapidly and thoroughly.
Technical Support Services for BlackBerry Enterprise Server
RIM's high-end platform for administering big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool enables Microsoft Exchange Server, Domino, or Groupwise users to send and receive messages that are encrypted during transit to provide maximum security. BES Server also streamlines a wide selection of key administrative jobs ranging from smartphone deployment and updates to wireless security and high availability.
Progent's BlackBerry-premier engineers can help you utilize BlackBerry Enterprise Server to do basic jobs like:
- Deploy and manage applications
- Schedule smartphone, program, and IT policy updates
- Upgrade BlackBerry device software wirelessly
- Control user and group settings with BES Server's extensive library of policies
Progent's BlackBerry-certified engineers can also help you to utilize BES Server to perform important procedures not supported by the entry-level BlackBerry BES Server Express. These tasks include:
- Configure and manage BES Server's fault-tolerant infrastructure based on virtualization
- Install BlackBerry smartphones wirelessly
- Establish specialized management roles
- Monitor and analyze the integrity of your BlackBerry system
How Progent Can Help Your Business to Maintain and Support Your BlackBerry Solution
Progent can provide a seasoned engineer who has been awarded certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting skills span areas from resolving synchronization problems to architecting mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, implementing over-the-air software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.
Progent's BlackBerry consultants can also assist you to use administration tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist your company to define and implement appropriate security configurations.
Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment powered by Exchange Server. Progent's BlackBerry engineer offers support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, back up and maintain storage groups, apply permissions, install the MDS and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.
Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, test, repair, and document a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and technology needs analysis, system design, deployment strategy and implementation, performance tuning, design of a high-availability environment, data backup and disaster recovery planning, and security engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to design a mobile wireless environment that meets your IT budget and supports your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, help you to decide which administration approach and hardware products meet your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart decisions about alternatives for software editions, processors and mass storage, network topology, and application set up.
To optimize system protection, Progent's BlackBerry-certified consultant can assist you to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-premier security specialists to perform network-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry environment.
Call or Email Progent to Get Help from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about engineering expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.