Besides providing fast access to guidance from high-level IT consultants and subject matter experts (SBEs) to help Louisville, Kentucky companies to resolve specific technical issues or longer-term projects, Progent offers short-term staffing to deliver more generalized assistance such as desktop help, network administration, and Help Desk call center services. Temporary staffing makes it possible for organizations to respond to anticipated or surprise surges in the need for network services, which may be caused by situations like mergers and acquisitions, site moves, technology migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Short-term staffing can also cover gaps caused by the loss of full-time IT personnel because of vacations, illness, termination, etc.
Advantages of Progent's Temporary Staffing Program
Progent's temporary supplemental staffing services offer organizations the versatility to respond to increases in demand for network services without being saddled with the costs and delays that come with reviewing and hiring appropriate technical help and without the burden of adding to your in-house head count.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Program
- Rapid access to seasoned network professionals
- Simple engagement, cessation, and re-engagement of services
- Transparent augmentation of your in-house IT staff
- Full documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Close working relationship with a top-level, full-service resource for IT support
Progent's shared Call Center service is a specialized flexible staff expansion alternative that enables IT groups to share the responsibilities of Help Desk support transparently between their internal network personnel and Progent's nationwide team of technical support specialists. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Help Desk Call Center service is a collaborative support alternative powered by the industry's leading group professional services (PSA) tool for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing remote and onsite IT expertise for organizations throughout the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's certifications.
Progent's Practice Areas for Louisville, Kentucky Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Louisville, Kentucky companies a broad array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Temporary Staffing Services for Louisville, Kentucky Companies
To find out more about Progent's temporary supplemental staffing services for Louisville, Kentucky businesses, call 800-993-9400 or visit Contact Progent.