Besides offering rapid access to guidance from top-tier IT consultants and subject matter experts (SBEs) to help Louisville, Kentucky companies with specific IT problems or strategic projects, Progent offers short-term supplemental staffing to deal with more broadly defined assistance like desktop support, IT administration, and Help Desk call center services. Short-term staffing can help organizations to respond to anticipated or unplanned increases in the need for network personnel, which may be caused by scenarios like mergers and acquisitions, site relocation, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also cover voids left by the loss of full-time staff members because of vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's short-term staffing services give businesses the ability to respond to surges in demand for IT personnel without being saddled with the costs and hassle associated with identifying and recruiting reliable IT personnel and without the risk of adding to your in-house staff size.
Key aspects of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Rapid availability of reliable network professionals
- Simple engagement, termination, and resumption of services
- Seamless augmentation of your in-house IT staff
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
- Close relationship with a top-level, full-service source for network expertise
Progent's shared Call Center service is a proven on-going staff augmentation alternative that enables IT organizations to share the work of Help Desk support transparently between their internal network staff and Progent's nationwide pool of IT support experts. Working as a transparent supplement of your in-house Call Center, Progent's co-managed Call Center program is a joint support alternative powered by the industry's leading group professional services platform for managing, service calls, ticketing, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT services for businesses of all sizes throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Louisville, Kentucky Businesses
Progent's veteran team of certified consultants can provide Louisville, Kentucky companies a wide array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Louisville, Kentucky Businesses
To find out more details about Progent's short-term supplemental staffing services for Louisville, Kentucky organizations, call 800-993-9400 or visit Contact Progent.