Expanding your remote workforce may have a major effect on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Louisville organization to pick the appropriate tools and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent offers support services that go from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Louisville, Kentucky companies to succeed with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A fast, enterprise-wide transition to a teleworker workforce, which could be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and follow-up software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or edit their current trouble tickets, enter information, and upload screen captures or attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to expand your current Support Desk organization by sharing delivery of Help Desk support seamlessly between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a collective support model based on the number one professional services automation platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Support Desk Augmentation Services can enable your company to provide world-class IT support to your at-home employees, go to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Louisville, Kentucky company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    If you are an information technology engineer with technical support experience, joining Progent and assisting our clients will enhance your skills through collaboration with our team of mutually supportive, world-class consultants. Progent's commitment to providing IT expertise and computer support to small businesses will offer you the chance to consult closely with business leaders and contribute significantly to the success of dynamic organizations. Also, Our virtual office environment offers the most advanced tools for off-site support and wireless connectivity to help you to come up with fast fixes when you take on mission-critical problems.

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    Progent's Data Center consultants can help you find fault-tolerant data centers that match the particular needs of your company. Fault tolerant co-location sites are particularly appealing to small companies due to of their low cost and simplified logistics compared to taking a do-it-yourself approach. Attempting to design an in-house data center that offers even a minimum level of fault tolerance is too expensive for the majority of small companies. Progent can help you reap all the advantages of non-stop data centers and fault tolerant colo sites by providing a full range of engineering and support services.

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    Progent can assist your company to plan and implement an efficient transition from a Sun Solaris-based IT system to a network based on MS Windows and capable of running Microsoft's popular office productivity software, commercial applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and application experts can show you how to guard your information and minimize business disruption by designing an efficient migration plan that preserves your existing assets in Solaris application and infrastructure. UNIX-to-Windows migration support services offered by Progent include analysis of existing environment, transition strategy and testing, Microsoft Exchange migration services, data and application software porting, and processor and storage transition and consolidation.

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    Progent can assist you with every aspect of Microsoft Azure integration including needs definition, prerequisites evaluation, solution architecture, pilot testing, deployment, centralized administration, performance optimization, license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help you to set up and troubleshoot firewalls and VPN tunnels so your clients can safely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft technologies to work in Azure including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to create a hybrid cloud ecosystem that seamlessly integrates on-premises datacenters with Azure resources.

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