Expanding your remote workforce may have a major effect on network infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Louisville organization to pick the appropriate tools and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and returns top business value. Progent offers support services that go from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can help Louisville, Kentucky companies to succeed with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security monitoring, data protection solutions, and streamlined management.
Help Desk Call Center Services for At-Home Workers
A fast, enterprise-wide transition to a teleworker workforce, which could be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services make it possible for businesses to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online technical support specialists combined with enterprise-class ticketing and follow-up software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 PC technical support from service requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or edit their current trouble tickets, enter information, and upload screen captures or attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Augmentation Service enables your company to expand your current Support Desk organization by sharing delivery of Help Desk support seamlessly between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a collective support model based on the number one professional services automation platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Support Desk Augmentation Services can enable your company to provide world-class IT support to your at-home employees, go to Progent's Help Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Louisville, Kentucky company, phone 1-800-993-9400 or refer to Contact Progent.