Enlarging your at-home workforce may have a significant effect on network architecture, security/compliance, and company culture. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and debug IT environments that support work-from-home employees. Progent can help your Louisville organization to pick the right tools and adhere to best practices in creating and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide services ranging from on demand expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Louisville, Kentucky companies to with any aspect of creating a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security monitoring, data protection solutions, and streamlined management.

Help Desk Services for At-Home Workers
A sudden, company-wide changeover to a from-home workforce, which could be activated by a pandemic or as a component of a disaster recovery process, can overwhelm even a well-staffed in-house Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support experts along with world-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC technical support from help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or update the status of their current tickets, enter information, and upload screen captures and attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to deal with complex issues. To learn more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service enables your company to supplement your current Support Desk organization by sharing responsibilities for Support Desk support services seamlessly between your regular support personnel and Progent's extensive pool of desktop support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support solution based on the number one professional services automation tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Call Desk Augmentation Services can help your business to provide best-in-class technical support to your telecommuters, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Louisville, Kentucky business, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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  • Progent Contact
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