Enlarging your telecommuter workforce can have a major effect on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting SMBs to design, deploy, administer, tune, and debug IT environments that support a remote workforce. Progent can assist your Louisville organization to pick the right tools and follow best practices in building and maintaining a secure virtual solution for telecommuters that facilitates teamwork and delivers top business value. Progent offers services ranging from as-needed guidance for getting you over challenging IT bottlenecks to full project management to help you successfully complete business-critical initiatives.
Progent can help Louisville, Kentucky companies to with any aspect of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, data security, backup/restore solutions, and streamlined management.
Help Desk Services for At-Home Workers
An emergency, enterprise-wide transition to a from-home business model, which could be activated by a pandemic or as a component of a business continuity plan, can overstretch even a high-performing in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or augment their Call Desk with Progent's online Technical Response Center team.
- Progent's Standard Call Center support services leverage Progent's extensive team of remote IT support experts combined with world-class trouble ticketing and tracking technology to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit their active tickets, add details, and append screenshots and relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. For more information, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Support Desk Augmentation Service enables your company to expand your existing Support Desk organization by sharing delivery of Help Desk services transparently between your regular IT support organization and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Call Desk service uses a collaborative support model based on the leading PSA tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can enable your company to provide world-class desktop support to your from-home workers, visit Progent's Call Desk supplementation Services.
Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Louisville, Kentucky company, call 1-800-993-9400 or refer to Contact Progent.