Expanding your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and corporate culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Louisville organization to pick the right technologies and adhere to best practices in creating and maintaining a safe virtual office solution for telecommuters that promotes collaboration and delivers maximum value. Progent can provide services that go from as-needed guidance for getting you over occasional technical roadblocks to full project management to help you successfully complete business-critical tasks.

Progent can assist Louisville, Kentucky organizations to succeed with any facet of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and centralized management.

Voice/Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing platforms from major technology companies enable online meetings, video conferencing, chat sessions, and content sharing for both onsite workers and teleworkers. Many companies use a mix of products to accommodate their different partners and clients. Progent can assist you to manage your existing voice/video conferencing environment and optimize the productivity of your at-home workforce.

  • Skype for Business is Microsoft's popular unified communications product that supports presence, IM, voice and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can help your company to configure and manage Skype for Business clients to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 concurrent users for voice/video sessions. For details about Progent's consulting expertise for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. To learn more about Progent's support expertise for Cisco Webex as well as for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and content with features such as voice/video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's support expertise for Teams and for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and assist your business to optimize your network architecture to run them.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Louisville, Kentucky business, call 1-800-993-9400 or refer to Contact Progent.



An index of content::


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    Progent's Microsoft-certified consultants can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Windows. Remote and onsite assessment and upgrade support for Microsoft Windows 10 provided by Progent's consultants include Return on Investment estimates, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management and synchronization, teleworker access, security and compliance, streamlined provisioning and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for network management staff and users, and ongoing technical help.

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    Progentís Microsoft certified experts offer a range of support services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting package and business management tool built, like all Microsoft financial solutions, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting products in the Dynamics GP line, provides a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is simple to deploy and integrate, and with its segmented approach you are able to license only the capability you currently need, with the ability to expand clients and enlarge functionality when necessary. Progentís Microsoft Dynamics GP/Great Plains Software support experts can help you deploy, customize and administer Dynamics GP/Great Plains 2010 as well as earlier versions of Dynamics GP.

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    Progent can deliver a wide range of affordable consulting and support services to assist your company to install, configure, repair, and administer desktop PCs and notebooks powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent can offer onsite or online help for individual computers or laptops or work with you to plan and implement a company-wide rollout of new or updated OS software and applications. Progent can also provide engineers and technical workers to help you to plan for and implement an office relocation or merger organized to produce minimal interruption to your business.

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    Progent's Microsoft-certified ISA Server consultants have extensive backgrounds developing corporate security solutions for IT networks with many locations, remote workers, and line-of-business web-based applications. A Progent ISA Server consultant can help your small or mid-size company design and deploy a configuration of ISA Server 2004 that supports your IT protection requirements without restricting your network.

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    Progent's certified consultants can help you analyze the potential benefits of Hyper-V-powered virtualization for your business, perform pilot implementations to validate Hyper-V's compatibility with your line-of-business applications, assess your network and server architecture for smooth operation with virtual server solutions, help you in moving to Microsoft Windows Server 2008 and setting up Hyper-V, train your network management staff to monitor and manage Hyper-V, offer expert consulting support for enhancing the security of your virtual servers, establish and test disaster recovery processes that optimize network availability, and deliver ongoing consulting and technical support including affordable online troubleshooting and comprehensive Help Desk outsourcing.

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    Progent's short-term staff augmentation services allow businesses to respond to the need for IT support personnel without dealing with the costs and hassle associated with identifying and recruiting experienced technical help and without adding to your permanent head count.

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  • Outsourced IT Services Small Business
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    Progent provide businesses of any size world-class network online or on-premises consulting services for information systems based on Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consulting experts also offer security expertise for businesses varying in size from the small office to the global enterprise.

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    Progent can help small and medium-size organizations to set up VoIP platforms to give their teleworkers the benefit of virtual extensions of the corporate phone infrastructure.

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    Support and Help ProSight Server and Endpoint Management

    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical devices that drive your network environment. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your business.

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  • Outsourced Programming Amazon AWS hybrid cloud integration
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    Progent offers cost-effective remote support to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design and review, pilot testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to deploy cloud-based or hybrid cloud networking models that efficiently integrate Amazon AWS services. Progent can provide as-needed support to assist you to overcome complex technical issues or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you migrate to the Amazon AWS cloud on time and within budget.

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