Immediate Remote Technical Support for Louisville Kentucky Networks
For organizations located in Louisville Kentucky, Progent offers online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated tools required to solve most information system problems quickly. Efficient support reduces immediate costs since solutions use up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves even more with indirect expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly important for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the services that you actually get. In contrast to typical remote support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor solutions somehow turn into big tabs. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and field-tested processes that promote the highest degree of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to link to your environment without violating network security.
Progent's sophisticated customer support database application maintains extensive records describing all support that Progent's clients have been provided. Progent's staff service personnel have access to the records of assistance delivered to each customer by any Progent engineer. This history of issues and resolutions is structured as a quickly exploitable support database that permits Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical support databases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts can determine the most efficient resolutions in the least time.
Remote services offered by Progent to customers in Louisville Kentucky include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online support experts offer computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop services to assist you business to deploy, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and validates a person's technical knowledge at the master level. CCIEs know how to handle the most complex challenges surrounding network infrastructure planning, installation, administration, compliance, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness since their depth of experience enables them to solve problems rapidly. In many cases, less seasoned service providers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your computer system via sophisticated remote troubleshooting tools to perform fast, safe, and economical analysis and repair.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State
Progent's CCIEs can provide expertise in the entire range of Cisco's popular family of networking devices by providing consulting services such as:
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can improve the defenses of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to recuperate rapidly following a serious breach. Security solutions available from Progent include: thorough information security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm assaults; installing firewalls; designing secure mechanisms for remote and mobile access; protecting your messaging system against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine local resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a broad range of computer technologies including system architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major projects within budget and on time. Progent's project-based online consulting services include:
How Your Louisville Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting support can support you in building an effective new Help Desk or improving your current one, selecting or enhancing Call Center application software to handle the unique demands of your company, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center group during unusually busy scenarios like software transitions, major updates, or rolling out new applications.
Progent's Call Center team of seasoned network professionals gives your computer users in Louisville Kentucky quick access to a dependable technical support resource with years of background providing telephone-based support and online repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a crucial driver of company performance, and Progent's target is to fix instead of simply document technical problems.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides phone-based and in-depth consulting expertise and training in special business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, programming, and education services, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Louisville Kentucky online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they evolve into crashes, system monitoring can head off disruptive and costly network crises. Progent can also use system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a combination of platforms.
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and startups in Louisville Kentucky, Progent's online network support engineers can provide professional and economical IT support the instant your business has to have it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while avoiding the expense and lost time that comes with on-site support visits.
Even if your Louisville office deals with a local freelance support technician or employs an in-house organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to address unexpected network emergencies or especially challenging integration problems.
Details of Progent's Online Computer Support for Louisville Kentucky
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services give companies in Louisville Kentucky the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can deliver your business enterprise-level IT support while permitting you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Louisville Kentucky and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad selection of Microsoft support tools, technical databases, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a minute-by-minute basis, so you are charged only for the services you receive. Progent asks for no minimum fee for online support and asks for no ongoing subscription fee for services delivered during normal working hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide help from authorized professionals who have skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings consist of system integration, MS Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting expertise in specific application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Project Management and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient one-stop source for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that address the specific needs of your business.
- Advanced Remote Access Tools
Protected remote access allows Progent's service professionals to observe precisely what your customers see. This makes it easier to find fast solutions to issues that could otherwise demand an expensive onsite service call. State-of-the-art remote connectivity software and expert technicians together enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite support and remote network tracking.
- Support for Mainstream VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Availability
For companies with vital applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-conscious offices whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the front lines of network service, performing a wide range of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Companies who utilize trusted freelance consultants or who maintain internal support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.