Immediate Online Technical Support for Louisville Computer Networks
Immediate Phone Consulting for Louisville SystemsFor organizations in Louisville or anywhere in the state of Kentucky, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's online support engineers offer exceptional value because they have the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support reduces immediate costs because solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization saves even more in indirect expenses by minimizing or eliminating network outages and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting know-how is particularly important for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online support is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you owe only for the support that you receive. Unlike typical online service firms, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor solutions manage to end up as big tabs. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and proven methodologies which ensure the highest level of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to interface to your company's environment without compromising network security.

Progent's advanced service reporting application maintains detailed records of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of services rendered to every customer by any Progent engineer. This archive of issues and fixes is organized as a quickly searchable internal database that allows Progent's online support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close relationships with important technology companies including Cisco and Microsoft open up other extensive technical databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can come up with the most efficient solutions quickly.

Online services available from Progent to businesses in Louisville and throughout the state of Kentucky include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for managing service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your clients in Louisville or anywhere in the state of Kentucky rapid contact with a dependable network service resource with substantial experience providing phone help and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a major contributor to company performance, and Progent's goal is to solve rather than merely record technical problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply online professional engineering support and education in special application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's consulting, customization, and education offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Louisville, or anywhere in the state of Kentucky, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so that your computer support is proactive rather than reactive. By anticipating looming problems before they grow into crashes, proactive monitoring can ward off disruptive and costly service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on a mix of operating systems.
How Your Louisville Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Louisville or anywhere in the state of Kentucky, Progent's online network support specialists can provide professional and cost-effective IT help the instant your company has to have it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access tools to solve IT problems quickly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Louisville company deals with a local freelance support technician or employs an in-house organization that know how to deal with typical network issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to resolve sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Louisville
Progent's online support services allow your Louisville business to have the benefits of timely, world-class IT support without the cost of managing an in-house IT staff. Your information system will derive added business value by being increasingly available, productive, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    With most companies in Louisville and throughout Kentucky, nearby network service providers, whether represented by independent consultants or a full-time maintenance staff, can handle typical technical problems. However, major troubles may strike when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local service people. In these cases, Progent's online support professionals provide an easy, fast, and affordable way to augment your regular resources and to pass on valuable knowledge to improve your ability to deal with downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller organizations often rely on individual freelance consultants. Although independent consultants have smaller internal costs than larger service companies and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of backup help may force your company to wait for assistance during an IT crisis. As your company expands, network unavailability and trouble with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of backup service expertise to insure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often begin with an information architecture created on a shoestring budget. Lacking a scalable framework, band-aid fixes can get piled onto a weak foundation. As a network grows, stability and scalability issues can hinder the success of the organization. Such poorly built environments need careful assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to provide the solid foundation to handle current business requirements and simplify future growth.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller offices require guidance and technical training to negotiate an ever more complicated maze of product alternatives capable of accelerating business success and improving efficiency. These companies hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match technical consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT knowledge, refined remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.