Fast Remote Help for Louisville Kentucky Computer Systems
Urgent Online Consulting for Louisville SystemsFor companies located in Louisville Kentucky, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex networking problems, plus the services of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's online support experts offer exceptional value because they possess the real-world experience and have access to the sophisticated technology needed to resolve the majority of network problems quickly. This lowers direct costs because service calls require minimal billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with incidental costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes somehow end up as large tabs. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that ensure the highest level of efficiency for remote engineering help and repair for computer systems of any size. Progent provides protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to connect to your computer system without violating corporate security.

Progent's sophisticated service reporting system maintains comprehensive records of all support that Progent's clients have been provided. Progent's staff engineers have access to the details of assistance delivered to each client by every engineer. This database of anomalies and resolutions is structured as a readily accessible proprietary database that enables Progent's remote technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient resolutions promptly.

Online technical services offered by Progent to clients in Louisville Kentucky include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk staff of veteran network professionals gives your computer users in Louisville Kentucky fast communication with an effective support group with substantial background providing phone support and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a crucial driver of business performance, and Progent's aim is to resolve and not simply document technical issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Group can supply online professional engineering support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Louisville Kentucky remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your network support is proactive rather than reactive. By uncovering emerging problems before they expand into full-scale emergencies, system monitoring can ward off disruptive and expensive network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems based on a variety of platforms.
How Your Louisville Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Louisville Kentucky, Progent's online network support specialists are ready to deliver expert and cost-effective IT help the instant your company requires it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Louisville office has a local freelance support technician or maintains a full time IT staff that can handle common network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to handle unexpected network crises or particularly complex integration problems.

Advantages of Progent's IT Support for Offices in Louisville Kentucky
Progent's remote network troubleshooting services enable your Louisville business to have the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your information system will derive greater business value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most businesses in Louisville Kentucky, local network service resources, whether represented by freelance consultants or a full-time maintenance staff, can take care of the majority of technical issues. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local service people. In these situations, Progent's on-call service professionals provide an easy, fast, and budget-friendly solution to augment your local resources and to convey valuable knowledge to increase your ability to deal with future problems locally.

  • Less Dependence on Individual Consultants
    For network support, smaller businesses commonly depend on individual freelance service providers. While independent service people carry less overhead than larger consulting companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your network expands, system unavailability and problems with critical software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service expertise to insure your IT system remains available.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often begin with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the business. These poorly designed environments need careful analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to meet critical business requirements and ease downstream expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations require advice and technical education to negotiate an increasingly complicated array of technology options available for accelerating business success and improving efficiency. These companies do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the genuine needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align IT consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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