Fast and Affordable Online Help for Louisville Computer Networks
Immediate Phone Technical Support for Louisville SystemsFor organizations in Louisville or anywhere in the state of Kentucky, Progent provides online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.

Progent's online support experts provide excellent value because they have the practical experience and are equipped with the advanced tools necessary to solve the majority of information system issues quickly. This reduces direct expenses because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or avoiding network outages and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive online technical support experience is especially helpful for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike typical online service organizations, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent situations where quick solutions manage to turn into substantial tabs. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-tested processes which allow the maximum degree of efficiency for remote engineering help and troubleshooting for IT networks of any size. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's online support team to interface to your environment without breaching network security.

Progent's sophisticated technical support database system includes comprehensive documentation for the support that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help rendered to each customer by any engineer. This archive of anomalies and responses is organized as a quickly retrievable support database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote service specialists are able to determine optimal solutions in the least time.

Remote services provided by Progent to clients in Louisville and anywhere in the state of Kentucky include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are ideal for organizations who lack the money or time to create an internal Call Center but who require quick access to an effective Help Desk with professional telephone support as well as the technical depth to escalate complex problems to advanced consultants.

    Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Help Desk software to handle the special needs of your business, or adding occasional phone support staff to reinforce your in-house Help Desk team during demanding situations such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center team of veteran network professionals provides your computer users in Louisville or anywhere in the state of Kentucky instant contact with a dependable network service resource with years of background offering telephone-based support and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center recognition as a key enabler of company success, and Progent's target is to resolve rather than merely report technical problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers online advanced engineering support and education in key application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, programming, and education for Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Louisville, or anywhere in the state of Kentucky, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so your network support is proactive and automated. By uncovering emerging issues before they evolve into downtime, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support a combination of operating systems.
How Your Louisville Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Louisville or throughout the state of Kentucky, Progent's online computer support engineers are ready to provide effective and economical IT help the moment your company needs it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Louisville business has a local independent support technician or maintains an in-house IT staff that can deal with common network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to fix unexpected system crises or especially complicated integration problems.

Benefits of Progent's Network Help for Businesses in Louisville
Progent's online support services allow your Louisville organization to have the advantages of immediate, expert network support without the cost of maintaining an in-house IT organization. Your network will acquire greater strategic worth by becoming more available, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    For most companies in Louisville and throughout Kentucky, nearby network support providers, whether represented by independent consultants or an internal IT staff, can solve typical network problems. On the other hand, serious problems may strike when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your onsite service personnel. In these situations, Progent's on-call support experts provide a convenient, fast, and budget-friendly way to augment your regular help and to transfer valuable information to improve your capability to deal with future issues in-house.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller companies commonly rely on independent freelance consultants. Although freelance consultants have smaller overhead than big consulting companies and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of reserve help may force your business to wait for assistance during an emergency. As your company expands, system downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup support expertise to make sure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses often start with an information architecture created on a shoestring budget. Without a proper framework, slap-dash fixes often get thrown onto a weak foundation. As a company grows, reliability and expandability problems can hinder the productivity of the organization. Such poorly built systems require careful assessment, smart long-term planning, and extensive IT expertise to evolve to a system infrastructure that can offer the solid foundation to meet current business demands and facilitate future growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated array of product alternatives available for promoting business success and enhancing productivity. These companies do not need a computer consultant who is attempting to resell a certain vendor's products. Network support and product selling can lead to a scenario where the proposed solution is designed around a profitable product instead of the true needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match IT expertise with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, at the front lines of IT service, executing a wide variety of IT projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits by the minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Businesses who work with trusted independent service providers or who maintain internal support personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.