Immediate Online Help for Louisville Kentucky IT Networks
Urgent Phone Consulting for Louisville NetworksFor companies in Louisville Kentucky, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses since solutions accumulate minimal chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves even more with incidental costs by reducing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you actually get. Unlike typical remote service firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean model for billing prevent scenarios where quick repairs somehow turn into large invoices. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies which allow the highest degree of efficiency for remote help and troubleshooting for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to communicate with your computer system remotely without breaching system security.

Progent's advanced technical support database system includes detailed histories for all support that Progent's customers have been provided. Progent's team consultants have access to the records of services provided to every client by any consultant. This history of problems and fixes is stored as a conveniently searchable internal database that allows Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft open up additional vast technical databases and permit fast access to manufacturers' in-house support staff so Progent's online consulting experts can find the best resolutions promptly.

Online support services offered by Progent to businesses in Louisville Kentucky include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight portfolio of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk or enhancing your current organization, selecting or enhancing Help Desk Call Center software products to handle the special demands of your company, or adding occasional phone support personnel to reinforce your internal Help Desk team to handle unusually busy events such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Louisville Kentucky immediate contact with a dependable support resource with extensive background offering telephone-based help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a crucial enabler of business productivity, and Progent's intent is to resolve rather than simply report network issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Louisville Kentucky online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on multiple platforms.
How Your Louisville Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Louisville Kentucky, Progent's online network support engineers are ready to deliver expert and cost-effective IT support whenever your business requires it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while eliminating the expense and lost time associated with on-site support calls.

Even if your Louisville business works with a local freelance support technician or maintains a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to address unexpected network crises or particularly tough integration problems.

Details of Progent's Online Network Services for Louisville Kentucky
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer companies in Louisville Kentucky the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can provide your company world class IT support while allowing you to eliminate the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned support tools, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT service, executing a broad variety of IT projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This ensures that you get not just expert technical help, but also a consultant with field-tested methods for using computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during normal working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



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    The Help Desk Call Center support delivery model used by Progent's Technical Response Center gives small businesses an effective option to reliance on freelance service individuals by offering broad expertise accessible to numerous support groups, optional round-the-clock access to urgent assistance, escalation capability to top-level experts for handling even the most difficult problems, support consistency and dependability, quick follow through overseen by seasoned support managers, a choice of easy-to-use mechanisms for requesting support jobs, and a high level of progress transparency enabled by trouble ticket tracking and available via a web portal.

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    Progent's Microsoft-certified experts can provide network support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís support team can help you design, integrate, troubleshoot and administer the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager.

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    Remote 24x7 monitoring, proactive alerts, and periodic reports are vital to maintaining the proper operation of your IT system and eliminating unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced so far that companies of any size can afford a degree of protection that was previously limited to enterprises. Progent offers several Remote Monitoring and Management (RMM) options available as economical service packages designed to assist your company to identify and resolve a an array of IT network problems before they can impact productivity.

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    Progent has been providing SharePoint support since the first product was published over a decade ago, and Progent has the scope of technical knowledge to help businesses of any size to design and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 apps that add substantial business value to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; determine if an on-premises, Cloud-based or hybrid deployment is most sensible for your organization; and select the right edition of SharePoint 2013 for your purposes. Progent can provide comprehensive project management outsourcing or can assist in individual jobs related to your SharePoint 2013 migration.

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    Progent offers expert help for each step of your Exchange Server 2010 migration including end-to-end project management, site analysis, project design and documentation, specification of all new software and hardware needed, recommended vendor sourcing, pilot testing at customer location or at Progent's test lab, managing transitional coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the previous servers, and training for customer's support staff and end users.

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    Progent has a long background delivering a broad range of online IT support and emergency troubleshooting services to local governments and school districts across the U.S. Progent is one of the industryís pioneers in providing advanced remote network support and has provided network support to organizations in every state. Remote support saves travel costs and resolves problems more quickly than onsite support.

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    ProSight Remote Network Infrastructure Monitoring Setup and Support

    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems.

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  • Outsourcing Technical Support Consulting Rates
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    Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you pay just for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to allow less critical problems to fester.

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