Fast Remote Help for Louisville Kentucky Computer Systems
For companies located in Louisville Kentucky, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to solve complex networking problems, plus the services of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's online support experts offer exceptional value because they possess the real-world experience and have access to the sophisticated technology needed to resolve the majority of network problems quickly. This lowers direct costs because service calls require minimal billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with incidental costs by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote support companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes somehow end up as large tabs. Progent's penchant for dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and proven methodologies that ensure the highest level of efficiency for remote engineering help and repair for computer systems of any size. Progent provides protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to connect to your computer system without violating corporate security.
Progent's sophisticated service reporting system maintains comprehensive records of all support that Progent's clients have been provided. Progent's staff engineers have access to the details of assistance delivered to each client by every engineer. This database of anomalies and resolutions is structured as a readily accessible proprietary database that enables Progent's remote technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient resolutions promptly.
Online technical services offered by Progent to clients in Louisville Kentucky include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals can provide computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and indicates a person's technical skills at the expert level. Cisco-qualified CCIEs can handle even the most stubborn problems encountered in network planning, deployment, administration, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional value because their depth of experience enables them to fix problems quickly. In many cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network via sophisticated on-line troubleshooting tools in order to provide efficient, safe, and economical analysis and repair.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling selection of networking products. Cisco infrastructure consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless APs planning and integration services, Cisco WiFi controllers consulting, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to recuperate quickly following a serious penetration. Security support services offered by Progent cover in depth information security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your email system against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize physical resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a wide spectrum of computer technologies including system infrastructure, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight line of network management outsourcing services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Louisville Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top PSA platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk staff of veteran network professionals gives your computer users in Louisville Kentucky fast communication with an effective support group with substantial background providing phone support and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk recognition as a crucial driver of business performance, and Progent's aim is to resolve and not simply document technical issues.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Group can supply online professional engineering support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Louisville Kentucky remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your network support is proactive rather than reactive. By uncovering emerging problems before they expand into full-scale emergencies, system monitoring can ward off disruptive and expensive network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems based on a variety of platforms.
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Louisville Kentucky, Progent's online network support specialists are ready to deliver expert and cost-effective IT help the instant your company requires it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to solve IT problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Louisville office has a local freelance support technician or maintains a full time IT staff that can handle common network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to handle unexpected network crises or particularly complex integration problems.
Advantages of Progent's IT Support for Offices in Louisville Kentucky
Progent's remote network troubleshooting services enable your Louisville business to have the benefits of immediate, world-class network support without the expense of managing an in-house IT organization. Your information system will derive greater business value by becoming more reliable, efficient, and protected. Benefits to your company include:
- Seamless remote expansion of your on-site IT resources
With most businesses in Louisville Kentucky, local network service resources, whether represented by freelance consultants or a full-time maintenance staff, can take care of the majority of technical issues. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local service people. In these situations, Progent's on-call service professionals provide an easy, fast, and budget-friendly solution to augment your local resources and to convey valuable knowledge to increase your ability to deal with future problems locally.
- Less Dependence on Individual Consultants
For network support, smaller businesses commonly depend on individual freelance service providers. While independent service people carry less overhead than larger consulting companies and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your network expands, system unavailability and problems with critical software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service expertise to insure your IT system remains available.
- Create a Scalable Basis for Seamless Expansion
Businesses often begin with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the business. These poorly designed environments need careful analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to meet critical business requirements and ease downstream expansion.
- Interact with Solution Providers Instead of Product Sellers
Smaller organizations require advice and technical education to negotiate an increasingly complicated array of technology options available for accelerating business success and improving efficiency. These companies do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can lead to a situation where the proposed
solution is built around a predetermined technology instead of the genuine needs of a business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align IT consulting with the real needs of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Windows 2003 maintenance, MS Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help by the minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to permit simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support firms who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by every consultant to each customer. The practice of documenting and archiving service activity allows more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.