Fast and Affordable Remote Support for Louisville Networks
Immediate Phone Support for Louisville SystemsFor organizations located in Louisville or anywhere in Kentucky, Progent provides online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and are equipped with the advanced technology necessary to solve the majority of network issues rapidly. Efficient support lowers direct costs because solutions use up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves even more with indirect expenses by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly valuable for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical remote service companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where quick solutions manage to turn into substantial tabs. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized technologies and field-tested methodologies that ensure the highest degree of efficiency for remote engineering help and troubleshooting for computer systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to interface to your computer system without breaching network security.

Progent's proven customer support reporting application keeps comprehensive histories describing the support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of all help rendered to each customer by every Progent engineer. This history of anomalies and responses is organized as a conveniently searchable support knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft open up other massive technical knowledge bases and permit fast access to manufacturers' internal engineering staff with the result that Progent's remote service experts are able to arrive at optimal resolutions quickly.

Online support offered by Progent to companies in Louisville and anywhere in the state of Kentucky include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the money or time to assemble and manage an in-house Help Desk but who want quick access to a dependable Help Desk with professional phone support as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk Call Center or revamping your current organization, selecting or modifying Help Desk Call Center application software to handle the unique demands of your corporation, or adding occasional phone support personnel to supplement your existing Help Desk group to handle unusually busy events such as software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk team of seasoned information technology experts provides your customers in Louisville or anywhere in the state of Kentucky instant access to a dependable support group with extensive experience offering phone support and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk the reputation as a solid enabler of company efficiency, and Progent's target is to resolve instead of merely document network issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based advanced consulting support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Louisville, or anywhere in the state of Kentucky, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your computer support is proactive and automated. By exposing potential problems before they result in crashes, remote monitoring can avoid stressful and expensive service failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or networks that incorporate a variety of OS platforms.
How Your Louisville Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Louisville or anywhere in the state of Kentucky, Progent's phone-based network support engineers can deliver effective and cost-effective IT support the moment your business requires it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems quickly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Louisville company has a regular independent consultant or maintains a full time organization that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the experience to resolve sudden system emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Businesses in Louisville
Progent's online support services enable your Louisville business to have the benefits of on-call, world-class network support without the expense of managing a full-time IT staff. Your information system will acquire added strategic worth by being more available, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    With most companies in Louisville and throughout Kentucky, local network service providers, whether made up of independent consultants or an internal IT staff, can handle the majority of technical issues. On the other hand, IT crises may strike when your regular resources are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual service personnel. In these cases, Progent's online support experts provide an easy, fast, and budget-friendly way to augment your regular resources and to pass on useful information to improve your ability to handle downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller offices commonly rely on independent freelance consultants. Although freelance consultants carry smaller internal costs than big consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of reserve help may force your business to wait for assistance during an IT crisis. As your network grows, system downtime and trouble with critical software are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve service expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often start with an IT architecture implemented on a shoestring budget. Without a strong framework, band-aid fixes can get piled onto a shaky foundation. As a network grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed environments require proper assessment, smart long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to deliver the stable foundation to handle vital business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller offices need advice and technical training to negotiate an increasingly complicated maze of product options capable of accelerating business success and improving productivity. Businesses do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the proposed solution is built around a profitable product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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