Fast Online Troubleshooting for Louisville Computer Networks
For businesses located in Louisville or anywhere in Kentucky, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting issues.
Progent's online support experts provide exceptional leverage because they possess the real-world experience and have access to the sophisticated tools needed to solve most information system issues rapidly. This lowers immediate costs since solutions require fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect costs by minimizing or eliminating system downtime and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support know-how is especially important for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are billed only for the support that you actually get. In contrast to many remote support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor fixes somehow end up as large invoices. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies that allow the maximum level of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's Technical Response Center to access your computer system without violating network security.
Progent's advanced technical support database application stores comprehensive records describing all support that Progent's clients have been provided. Progent's team consultants have access to the details of assistance delivered to every Progent customer by any Progent consultant. This history of anomalies and responses is structured as a conveniently retrievable proprietary knowledge base that permits Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with major industry leaders including Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to vendors' in-house support staff so Progent's online consulting specialists can come up with the most efficient resolutions quickly.
Online support services offered by Progent to businesses in Louisville and throughout the state of Kentucky include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online support experts can provide network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to help your company to install, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and validates a person's networking skills at the master level. CCIEs can deal with the most complex challenges surrounding network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional value since their deep experience allows them to resolve problems rapidly. In many cases, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment via sophisticated on-line troubleshooting tools in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity products. Cisco networking support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Access Points planning and integration help, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM and CISSP security and compliance consultants can provide a range of system protection services that can enhance the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or assist you to recuperate quickly following a damaging penetration. Security services available from Progent cover in depth data security and compliance analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after malicious attacks; setting up firewalls; building safe mechanisms for remote and mobile communication; securing your messaging system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a wide range of information technologies including system architecture, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that combine Linux-based systems and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's leading corporations. The ProSight series of outsourced network management services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Louisville Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or enhancing your existing one, identifying or customizing Call Center application software to address the special needs of your company, or adding temporary online staff to reinforce your existing Help Desk team during demanding scenarios such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your customers in Louisville or anywhere in the state of Kentucky rapid contact with a reliable network service resource with substantial experience providing telephone-based help and remote repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a key contributor to business productivity, and Progent's goal is to resolve rather than just annotate technical problems.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers remote professional engineering support and training in special application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Louisville, or anywhere in the state of Kentucky, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By exposing emerging problems before they result in crashes, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a combination of platforms.
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Louisville or anywhere in the state of Kentucky, Progent's phone-based computer support specialists can provide effective and cost-effective IT help the instant your organization needs it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Louisville organization has a local freelance consultant or maintains an in-house IT staff that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to address sudden network emergencies or especially challenging integration projects.
Advantages of Progent's IT Support for Organizations in Louisville
Progent's online support services allow your Louisville organization to enjoy the advantages of immediate, world-class network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
For most businesses in Louisville and throughout Kentucky, local network service providers, whether consisting of outside consultants or an internal maintenance staff, can handle the majority of network issues. However, serious problems can spring up when local support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual service people. In these instances, Progent's online support experts give you a convenient, fast, and economical way to augment your local resources and to convey valuable knowledge to increase your ability to handle future problems in-house.
- Reduced Dependence on Individual Consultants
For network support, smaller businesses commonly rely on independent freelance consultants. Although independent service people carry less overhead than big consulting firms and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the absence of backup help may force your company to go without help during an emergency. As your network expands, system downtime and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve support experts to make sure your IT system remains up and running.
- Build a Solid Foundation for Smooth Expansion
Organizations often start with an information architecture created on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get piled on top of a shaky foundation. When a company grows, stability and scalability issues can hinder the productivity of the business. Such poorly designed systems need proper assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to handle current business requirements and ease future expansion.
- Work with Solution Providers Instead of Product Vendors
Smaller organizations need advice and technical education to navigate through an increasingly complex array of product alternatives capable of accelerating business growth and enhancing productivity. Businesses hardly need a network engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a predetermined product rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align technical expertise with the best needs of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical expertise, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the front lines of network support, performing a wide variety of technical projects for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during regular working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Businesses who work with trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, system monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.