Fast and Affordable Online Technical Support for Louisville Networks
Fast Remote Technical Support for Louisville NetworksFor organizations in Louisville or anywhere in the state of Kentucky, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic issues.

Progent's remote technical support experts provide excellent value because they possess the practical experience and are equipped with the advanced technology needed to solve most network issues quickly. This reduces direct costs because solutions accumulate fewer billable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with situations where fast fixes somehow end up as substantial tabs. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and proven processes that permit the maximum degree of efficiency for online engineering help and repair for information networks of all sizes. Progent provides safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to interface to your company's computer system remotely without violating system security.

Progent's proven service database application keeps detailed histories of the support that Progent's clients have received. Progent's authorized engineers have access to the history of assistance provided to every client by any Progent consultant. This archive of issues and resolutions is organized as an easily retrievable support knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to find the most efficient solutions promptly.

Online technical services available from Progent to customers in Louisville and anywhere in the state of Kentucky include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or enhancing your current organization, selecting or modifying Call Center software products to handle the unique requirements of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk Call Center resources to handle high-demand scenarios such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk staff of veteran network experts provides your clients in Louisville or anywhere in the state of Kentucky rapid access to an effective technical support group with substantial experience delivering phone consulting and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's policy is to resolve and not simply track IT issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers online and in-depth engineering expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Louisville, or anywhere in the state of Kentucky, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your IT support is proactive and automated. By spotting looming issues before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and expensive network crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a variety of OS platforms.
How Your Louisville Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Louisville or throughout the state of Kentucky, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system support the moment your company needs it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Louisville office deals with a local independent consultant or maintains an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to resolve sudden system crises or particularly tough integration projects.

Features of Progent's Online Computer Services for Louisville
Progent's phone support, Internet-based repair, network security consulting, and network administration services offer businesses in Louisville or throughout the state of Kentucky the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk support and system management, Progent's experts can provide your organization enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.