Fast and Affordable Online Technical Support for Louisville Networks
For organizations in Louisville or anywhere in the state of Kentucky, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic issues.
Progent's remote technical support experts provide excellent value because they possess the practical experience and are equipped with the advanced technology needed to solve most network issues quickly. This reduces direct costs because solutions accumulate fewer billable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves additionally in incidental costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's advanced online technical support expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with situations where fast fixes somehow end up as substantial tabs. Progent's penchant for dealing with problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and proven processes that permit the maximum degree of efficiency for online engineering help and repair for information networks of all sizes. Progent provides safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's Technical Response Center to interface to your company's computer system remotely without violating system security.
Progent's proven service database application keeps detailed histories of the support that Progent's clients have received. Progent's authorized engineers have access to the history of assistance provided to every client by any Progent consultant. This archive of issues and resolutions is organized as an easily retrievable support knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and working relationships with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to find the most efficient solutions promptly.
Online technical services available from Progent to customers in Louisville and anywhere in the state of Kentucky include:
Certified Windows Support
Progent's Microsoft-premier remote service engineers can provide computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective PC desktop consulting and support services to help your company to deploy, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure professionals, and indicates a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most stubborn problems associated with network planning, deployment, management, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional value since their depth of expertise enables them to solve problems rapidly. In common cases, less qualified service providers can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can interface to your computer system using advanced remote support technology to perform fast, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure products. Cisco technology expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Access Points deployment services, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection services that can enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recover quickly following a serious breach. Security support services offered by Progent include: in depth information security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; setting up firewalls; establishing safe mechanisms for remote and mobile access; protecting your messaging system against spam and DHA attacks; and initiating 24x7 proactive monitoring.
Progent can provide advanced online consulting to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine physical resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Louisville Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or enhancing your current organization, selecting or modifying Call Center software products to handle the unique requirements of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk Call Center resources to handle high-demand scenarios such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk staff of veteran network experts provides your clients in Louisville or anywhere in the state of Kentucky rapid access to an effective technical support group with substantial experience delivering phone consulting and online repair service for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's policy is to resolve and not simply track IT issues.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Team offers online and in-depth engineering expertise and training in special business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Louisville, or anywhere in the state of Kentucky, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your IT support is proactive and automated. By spotting looming issues before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and expensive network crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Louisville or throughout the state of Kentucky, Progent's phone-based network support engineers are ready to deliver effective and cost-effective system support the moment your company needs it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Louisville office deals with a local independent consultant or maintains an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to resolve sudden system crises or particularly tough integration projects.
Features of Progent's Online Computer Services for Louisville
Progent's phone support, Internet-based repair, network security consulting, and network administration services offer businesses in Louisville or throughout the state of Kentucky the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk support and system management, Progent's experts can provide your organization enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Louisville and is also ideal for networks in more remote areas of Kentucky that lack technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for online support and imposes no ongoing retainer for services provided during regular working hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals who have skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support offerings consist of technology integration, MS Exchange Server expertise, system security design, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting expertise in critical application areas. Help available from the Application Experts staff includes:
Dynamics GP Consulting and Customization
Microsoft Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Management Support and Software Development
MySQL Management and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a convenient centralized source for IT generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that align with the specific needs of your business.
- Sophisticated Remote Connectivity Tools
Protected remote connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise demand an expensive personal service call. Cutting-edge online connectivity tools and expert technicians combine to allow Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24-hour Service for High Network Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-conscious businesses whose clients need immediate access to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 R2 migration, Windows 2003 maintenance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has little competition. Companies who utilize trusted independent service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.