Immediate Online Technical Support for Louisville Information Networks
For organizations located in Louisville or anywhere in Kentucky, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic jobs.
Progent's remote support engineers provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated tools needed to solve the majority of information system problems quickly. Efficient support reduces direct expenses because solutions use up minimal chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more with incidental expenses by reducing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online consulting experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to many remote support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where quick repairs somehow turn into big invoices. Progent's skill at handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and proven processes which ensure the highest degree of efficiency for online technical support and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's online support team to interface to your company's computer system without violating system security.
Progent's proven customer support reporting system keeps extensive documentation describing the service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of services delivered to every Progent customer by every Progent engineer. This database of trouble tickets and solutions is structured as an easily accessible proprietary database that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with major industry leaders such as Cisco and Microsoft open up additional extensive technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can determine the most efficient resolutions quickly.
Online services offered by Progent to businesses in Louisville and anywhere in the state of Kentucky include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can deliver network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop support services to help your business to install, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking consultants, and validates a person's technical skills at the expert level. Cisco CCIEs can deal with even the most complex problems encountered in network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and developing workarounds or locating program patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience permits them to solve problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with identical tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment using state-of-the-art on-line troubleshooting tools to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure products. Cisco infrastructure consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch support, Cisco Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points deployment expertise, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can improve the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or help you to clean up rapidly after a serious breach. Security solutions offered by Progent cover comprehensive data security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; installing firewalls; designing secure mechanisms for remote and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to address a broad spectrum of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help diagnosing problems within UNIX/Linux networks powered by popular versions of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's top enterprises. The ProSight suite of outsourced network management services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Louisville Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the resources to build and maintain an internal Call Center but who require fast response from an effective Call Center with proficient telephone support as well as the expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent supplement to your existing Call Center team. Progent's Virtual Call Center can act as a an escalation alternative for complex computer system problems, or be available in overflow instances when your regular resources are overwhelmed.
Progent's Call Center team of seasoned information technology consultants provides your workers in Louisville or anywhere in the state of Kentucky instant communication with a large support resource with extensive experience offering phone support and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk recognition as a crucial contributor to company efficiency, and Progent's goal is to resolve instead of merely annotate IT problems.
- Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff offers phone-based and in-depth consulting support and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, custom development, and education services, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Louisville, or anywhere in the state of Kentucky, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they evolve into full-scale emergencies, proactive monitoring can head off inconvenient and costly network crises. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support a combination of OS platforms.
To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Louisville or throughout the state of Kentucky, Progent's online computer support specialists are ready to provide expert and affordable IT support whenever your organization needs it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve IT problems rapidly while eliminating the expense and lost time associated with in-person service calls.
Even if your Louisville company works with a regular freelance support technician or maintains an in-house organization that know how to deal with ordinary network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to solve unexpected network crises or particularly complicated integration problems.
Features of Progent's Online Network Support for Louisville
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give offices in Louisville or throughout the state of Kentucky unparalleled leverage for your IT budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk Call Center support and system administration, Progent's experts can deliver your company world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Louisville and is also ideal for networks in geographic areas of Kentucky that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent offers online help on a by-the-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum charge for phone support and asks for no periodic retainer for support services delivered during regular business hours. This protects you from paying big bills for routine repairs.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers the services of authorized professionals who have skill in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting services consist of system integration, Microsoft Exchange expertise, system security planning, and Help Desk outsourcing support. Progent's Application Experts group offers world-class consulting support in specific business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management and Application Development
MySQL Project Management and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop source for network generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that meet the unique needs of your business.
- Sophisticated Remote Connectivity Software
Protected online connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to find quick solutions to issues that could otherwise require a costly onsite service call. Effective remote connectivity software and experienced technicians together enable Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.
- Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Support for High System Availability
For offices with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious companies whose workers need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical knowledge, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 R2 support, Windows 2003 Server upgrades, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each consultant to each customer. The practice of documenting and archiving service activity allows more effective support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.