Immediate Online Help for Louisville Kentucky IT Networks
For companies in Louisville Kentucky, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system issues rapidly. Efficient support reduces immediate expenses since solutions accumulate minimal chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves even more with incidental costs by reducing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you actually get. Unlike typical remote service firms, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean model for billing prevent scenarios where quick repairs somehow turn into large invoices. Progent's skill at disposing of technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies which allow the highest degree of efficiency for remote help and troubleshooting for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to communicate with your computer system remotely without breaching system security.
Progent's advanced technical support database system includes detailed histories for all support that Progent's customers have been provided. Progent's team consultants have access to the records of services provided to every client by any consultant. This history of problems and fixes is stored as a conveniently searchable internal database that allows Progent's remote support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft open up additional vast technical databases and permit fast access to manufacturers' in-house support staff so Progent's online consulting experts can find the best resolutions promptly.
Online support services offered by Progent to businesses in Louisville Kentucky include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service experts can deliver computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop services to assist your business to install, configure, repair, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking professionals, and indicates a person's network technology skills at the expert level. Cisco-qualified CCIEs can resolve even the most stubborn problems associated with network infrastructure planning, integration, administration, compliance, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent value since their deep experience allows them to solve problems rapidly. In typical cases, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of advanced on-line support technology to provide efficient, secure, and affordable diagnosis and repair.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure devices. Cisco infrastructure support provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Access Points consulting help, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can improve the defenses of your Windows, Apple macOS and OS X, Linux environment against attacks or assist you to clean up rapidly after a damaging breach. Security solutions offered by Progent cover in depth data security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; installing firewalls; designing safe mechanisms for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer online support services to address a wide range of information technologies including network architecture, email systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency online help troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight portfolio of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Louisville Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk or enhancing your current organization, selecting or enhancing Help Desk Call Center software products to handle the special demands of your company, or adding occasional phone support personnel to reinforce your internal Help Desk team to handle unusually busy events such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Louisville Kentucky immediate contact with a dependable support resource with extensive background offering telephone-based help and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a crucial enabler of business productivity, and Progent's intent is to resolve rather than simply report network issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Louisville Kentucky online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems based on multiple platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Louisville Kentucky, Progent's online network support engineers are ready to deliver expert and cost-effective IT support whenever your business requires it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to fix network problems rapidly while eliminating the expense and lost time associated with on-site support calls.
Even if your Louisville business works with a local freelance support technician or maintains a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to address unexpected network crises or particularly tough integration problems.
Details of Progent's Online Network Services for Louisville Kentucky
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer companies in Louisville Kentucky the greatest leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can provide your company world class IT support while allowing you to eliminate the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Louisville Kentucky and is also ideal for customers in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers online support on a by-the-minute billing plan, so you are charged only for the services you use. Progent requires no minimum fee for online support and asks for no ongoing retainer for services provided during regular working hours. This saves you from paying big invoices for routine repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists who have experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, MS Exchange consulting, system security design, and Help Desk sharing services. Progent's Application Experts group offers world-class consulting expertise for specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Expertise
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Application Design
Apple Macintosh Consulting
Amazon MWS Software Design and Programming
By providing a convenient one-stop source for IT generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that match the special requirements of your company.
- Advanced Remote Connectivity Software
Secure online connectivity permits Progent's support professionals to see exactly what your users see. This makes it possible to produce quick solutions to issues that might otherwise demand a costly personal visit. Sophisticated remote connectivity tools and expert engineers together allow Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite support and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Support for Maximum System Availability
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained organizations whose clients need instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned support tools, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT service, executing a broad variety of IT projects for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This ensures that you get not just expert technical help, but also a consultant with field-tested methods for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you pay just for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during normal working hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has little competition. Companies who utilize trusted independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and productive.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.