For small and midsize companies in Louisville or anywhere in the state of Kentucky, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's online technical support services offer exceptional value due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of information system problems quickly. This lowers direct expenses because service calls require fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused executives.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. In contrast to many remote support companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick repairs manage to end up as major bills. Progent's skill at handling problems quickly results in your business spending less cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned a set of optimized tools and proven processes that ensure the highest degree of efficiency for online engineering help and troubleshooting for small and midsize company computer networks. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your system without breaching network security.
Progent's powerful technical support database application keeps comprehensive documentation for the support that Progent's clients have received. Progent's team service personnel have access to the specifics of services provided to each customer by every engineer. This database of problems and resolutions is organized as a readily exploitable proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft permit access to additional massive support databases and allow fast access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Louisville or anywhere in Kentucky or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting engineers possess credentials in a comprehensive set of technologies. This broad range of technical skills permits Progent's engineers to tackle almost any crisis likely to occur in a small business network. Credentials held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support customers with mixed-OS networks, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services available from Progent to small businesses in Louisville and anywhere in the state of Kentucky include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad array of information technology such as network architecture, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and indicates a person's network technology skills at the master level. Cisco CCIEs can handle the most stubborn issues surrounding network design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value since their deep experience enables them to fix the most intractable problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with identical tasks that a CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so you can get urgent help for complex network infrastructure problems that are hurting worker productivity but are outside the comfort zone of your ordinary network maintenance resources. Progent's Cisco CCIE consultants can tie into your environment via state-of-the-art on-line support technology to perform fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's popular family of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-premier online service experts can provide computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2013 development,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote PC desktop services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of system protection solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help you to recuperate quickly after a damaging penetration. Security services available from Progent cover thorough security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm assaults; integrating firewalls; building safe mechanisms for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine local resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of seasoned online consulting professionals for special IT projects that small businesses frequently request. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based remote consulting solutions include:
How Your Louisville Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk support programs for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for small organizations who lack the budget to assemble and manage an internal Help Desk but who want quick response from a reliable Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless reinforcement of your established Help Desk staff. Progent's Virtual Help Desk can operate as an escalation resource to resolve the most difficult technical problems, or be available in those instances when your regular support engineers are too busy.
Progent's Call Center consulting services can support you in building an effective new Help Desk Call Center or revamping your existing one, selecting or modifying Help Desk Call Center software to handle the special demands of your business, or adding occasional phone support personnel to work with your in-house Help Desk team to deal with unusually busy situations like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran network professionals provides your computer users in Louisville or anywhere in the state of Kentucky instant contact with an effective network service group with extensive experience offering phone consulting and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a key contributor to company performance, and Progent's target is to solve rather than simply document IT issues.
Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based advanced consulting expertise and education in specific application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office Word, and Office Excel. To find out more information on Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the artistic aspect of Apple Mac systems by delivering remote help services and training in graphics, sound, and video. Progent's support professionals offer help in a variety of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Louisville, or anywhere in the state of Kentucky, online computer system monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to suit your business so your computer maintenance is proactive rather than reactive. By uncovering looming issues before they evolve into full-scale emergencies, remote monitoring can ward off stressful and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks powered by a mix of platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.