Immediate Online Technical Support for Louisville Kentucky UNIX or Linux NetworksFor small businesses located in Louisville Kentucky, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.

Progent's remote support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve most network problems rapidly. This reduces direct expenses because solutions take up fewer billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves even more in indirect costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing model for online help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike many online support firms, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor repairs manage to end up as big invoices. Progent's skill at handling problems efficiently translates into your business saving money.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned an array of optimized tools and proven processes that permit the highest degree of effectiveness for remote technical support and repair for small and midsize company IT networks. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to interface to your company's environment without breaching system security.

Progent's powerful customer support database application maintains thorough documentation describing all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance delivered to each customer by every Progent engineer. This archive of anomalies and repairs is organized as a readily accessible internal knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to other vast technical support databases and permit fast access to vendors' in-house support staff so Progent's online consulting specialists are able to arrive at the most efficient resolutions promptly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Louisville Kentucky or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's online technical service experts have certified skills in an extensive array of disciplines. This wide range of capability permits Progent's consultants to address practically any emergency likely to occur in a small or midsize business information system. Certifications held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.

To help clients with mixed-operating system networks, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Remote services Offered by Progent to small businesses in Louisville include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux consultants can offer emergency phone-based help for analyzing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Louisville KentuckyThe Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can resolve the most difficult problems surrounding network planning, integration, management, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing workarounds or identifying program patches. Cisco CCIEs offer excellent value since their deep expertise enables them to resolve the most intractable problems rapidly. In common cases, less experienced engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Few support organizations make CCIEs accessible to support small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get urgent support for severe network infrastructure problems that are lowering worker efficiency but are not within the experience of your local IT support personnel. Progent's Cisco CCIE support experts can communicate with your environment by means of sophisticated on-line support technology in order to provide fast, safe, and affordable analysis and remediation. Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.

  • Certified MS Windows Experts
    Windows Expertise for Louisville KentuckyProgent's Microsoft-certified online support engineers can provide computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2019 Server integration, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a wide array of online desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Premier System Security Consultants
    CISSP Premier Network Security Consultants for Louisville KentuckyProgent's accredited CISM and CISSP security engineers offer a variety of security services that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to clean up quickly following a damaging breach. Security services offered by Progent cover in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after malicious assaults; integrating firewalls; building safe architectures for off-site and mobile access; guarding your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects that small businesses often need. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who lack the resources to create an internal Call Center but who require fast communication with an efficient Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk Call Center or enhancing your existing organization, identifying or modifying Help Desk software products to handle the particular requirements of your company, or providing temporary phone support personnel to work with your existing Help Desk team to deal with high-demand events like software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran information technology consultants gives your clients in Louisville Kentucky immediate assistance from an effective support group with extensive experience providing phone help and online repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's intent is to resolve and not merely track network issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team can supply remote professional consulting expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Office Project, MS Word, and MS Office Excel. For more concerning Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac consultants can support the imaginative elements of Mac environments by providing phone-based consulting support and training in graphics, audio, and video. Progent's consultants offer expertise in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio/video or establishing an audio/video post production facility.

    Online Network Monitoring Services
    Progent offers businesses in Louisville Kentucky online network and server monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your IT maintenance is proactive and automated. By uncovering possible issues before they grow into downtime, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of operating systems.

How Your Louisville Kentucky Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.

Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.

Onsite IT Consulting
Progent locations in Kentucky State

City Address Phone Link
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
(502) 287-0202 Louisville Network Support Services




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    Microsoft System Center 2016 Data Protection Manager offers automatic backup and easy recovery functions for Microsoft-based networks. SCDPM 2016 delivers application-sensitive protection for key workloads such as Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports virtual machines hosted by Windows Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to plan, implement, administer, and repair a multi-site backup/restore system built around SCDPM 2016. Progent can assist you to upgrade from an older version of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite consulting expertise and can provide occasional guidance to help you through technical bottlenecks or provide comprehensive project management services to make sure you finish your Data Protection Manager 2016 initiative on schedule and within your budget.

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    Progent's Linux consulting experts offer small businesses and software developers help with managing and maintaining Linux computers that run with Microsoft-based technology. Progent can give your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide range of experience provides you with a convenient single source to show you how to create and maintain a protected and robust cross-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Progent can help companies of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can streamline IT administration and reduce equipment investments. Microsoft Azure includes a wealth of cloud services and Progent can help you to understand the benefits and restrictions of various cloud computing models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and resources and ensure that you avoid the typical mistakes small organizations make when moving to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and VPN connections and to integrate Apple iOS devices and Android handhelds.

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    Progent's Microsoft-certified engineers offer computer help and IT consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete family of Microsoft Servers. Progent's migration, integration, administration, and troubleshooting expertise for Microsoft Exchange 2003 Server include system design, deployment, documentation, onsite and remote troubleshooting, Help Desk outsourcing, certified security consulting, and full-service IT outsourcing.

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    NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering along with continual replication to deliver fast, zero RPO disaster recovery (DR) between sites located up to 300km apart. Progent's team of seasoned IT consultants can assist your business to plan, configure, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your technical needs and budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by providing help with procedures like assigning disk pools, determining aggregate layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery system to verify adherence with industry standards and regulatory mandates.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status as a result of thorough examination and extensive experience with information security design. ISSAP security experts have comprehensive understanding of access control systems and techniques, telecommunications and network security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-premier security consultants can help your business with all phases of architecture security.

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    Microsoft Windows Enterprise Directory demands significant field experience to configure efficiently across an enterprise. Progentís Microsoft Premier engineers are experts in planning, deploying, and supporting complex Enterprise AD projects. Progentís fields of proven competence with Windows Active Directory include replication problems, multi-domain partition configurations, repair of corrupted Active Directory objects, cleaning up legacy beta version configuration objects in production AD environments, and repair of failed installations of Active Directory and Active Directory-associated applications.

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    Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no retainer for services provided during regular working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with large invoices for quick repairs so you won't be tempted to allow minor problems to fester.

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    Progent can assist small and mid-size businesses to deploy and debug conferencing platforms to enable their at-home workforce to communicate efficiently with teammates and customers.

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    Progent's Cisco Meraki Wi-Fi access point consultants offer remote and onsite support services to help businesses of any size to design, install, maintain, expand or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to set up and manage Meraki-based Wi-Fi networks for sites that can range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products such as switches, ASR routers and firewalls to create a cohesive ecosystem that delivers the same access, performance, security compliance, manageability and uptime for wired and wireless clients regardless of their mobility or computing device.

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