Urgent Phone Consulting for Louisville Kentucky UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Louisville Kentucky, Progent offers support for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of network problems rapidly. This lowers direct expenses because solutions require a smaller number of chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating system downtime and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing model for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you actually get. Unlike typical online service organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where quick solutions manage to end up as large tabs. Progent's penchant for disposing of problems efficiently translates into your business conserving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies which ensure the highest level of efficiency for online engineering help and troubleshooting for small company computer systems. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to link to your system remotely without violating system security.

Progent's advanced customer support database system maintains extensive documentation for the support that Progent's customers have received. Progent's team service personnel have access to the specifics of all help rendered to every Progent customer by any engineer. This database of anomalies and fixes is stored as a quickly searchable support knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's remote service specialists can arrive at the best solutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Louisville Kentucky or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's online support experts possess certified skills in an extensive set of technologies. This broad range of technical skills permits Progent's consultants to tackle virtually any problem likely to occur in a small company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.

To provide assistance to businesses with mixed-OS environments, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical services provided by Progent to customers in Louisville include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including network architecture, email solutions, system and operational security, UNIX and Windows integration, VMware products for server economization and easy management, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide emergency online assistance for troubleshooting anomalies within UNIX/Linux networks powered by popular variants of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • SGI/Irix
    Major Linux platforms for which Progent offers expertise include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco CCIE for Complex Network Problem Solving
    Cisco Engineers for Louisville KentuckyThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and certifies an individual's technical skills at the master level. Cisco qualified CCIEs can handle the most stubborn problems occurring in network infrastructure planning, installation, management, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad expertise allows them to fix the most difficult problems quickly. In many instances, less qualified consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few service organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick telephone access to a CCIE so your company can get timely help for serious network issues that are crippling worker productivity but are not within the comfort zone of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of the latest remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.

  • Authorized MS Windows Experts
    MS Windows Support for Louisville KentuckyProgent's Microsoft-certified remote support engineers can deliver computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a wide variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online desktop support and troubleshooting services such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Certified Network Security Professionals for Louisville KentuckyProgent's accredited CISSP and ISSAP security engineers offer a variety of system protection services to strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to clean up rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; building secure techniques for remote and mobile connectivity; securing your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize local resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are ideal for small organizations who don't have the budget to build and maintain an internal Help Desk but who require fast communication with an efficient Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk or revamping your established organization, evaluating or enhancing Help Desk software to handle the unique requirements of your company, or adding temporary online staff to reinforce your in-house Help Desk Call Center team to deal with unusually busy events like software transitions, major updates, or rolling out new business software.

    Progent's Call Center team of veteran network professionals provides your workers in Louisville Kentucky rapid assistance from a dependable support group with years of background delivering phone help and remote repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a significant contributor to business efficiency, and Progent's goal is to resolve and not just document network issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting staff offers phone-based and in-depth engineering support and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft applications including Microsoft CRM, MS Project, MS Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can support the artistic facets of Mac systems by delivering remote consulting support and training in graphics, audio, and video. Progent's consultants can provide help in a range of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio/video or building an audio/video production lab.

    Online Network and Server Monitoring Services
    Progent can provide companies in Louisville Kentucky online network monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your network support is proactive and automated. By anticipating looming trouble spots before they result in full-scale emergencies, remote monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a combination of operating systems.

How Your Louisville Kentucky Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.

Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.

Onsite IT Consulting
Progent locations in Kentucky State

City Address Phone Link
Lexington-Fayette Lexington Main Street Suites, 710 E. Main Street
Lexington, KY 40502
United States
(859) 475-0030 Lexington-Fayette Network Support Services
Louisville 1229 S Shelby St
Louisville, KY 40203
United States
(502) 287-0202 Louisville Network Support Services




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    If your business operates a UNIX or Linux network or a multi-OS network, Progent's CISM and ISSAP-certified security specialists can assist your whole enterprise in a wide array of security topics including security management procedures, security architecture and strategies, access control products and techniques, software development security, business processes security, hardware security, telecommunications, network and web security, and disaster recovery preparedness. CISM and CISSP define the basic competencies and international standards of knowledge that network security managers are required to master. These certification provide executive management the assurance that consultants who have earned their CISA or CISSP certification have the experience and knowledge to deliver world-class security support and consulting help.

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    Progent's short-term IT staffing services enable businesses to respond to sudden increases in demand for network professionals without dealing with the expense and hassle that come with identifying and recruiting experienced technical workers and without adding to your permanent head count.

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    Remote server management cards offer network managers full control of a server without the requirement for a personal presence. Using remote management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to plan, implement, and manage a high-availability company network that includes remote management cards and Progent can utilize these remote management cards to deliver efficient off-site technical help. Progent is familiar with a variety of remote management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.

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    Progent provides network services for mid-size companies who have 100 to 250 system users. The medium size business or office has traditionally been an underserved part of the market for network support expertise. The overhead and service access practices of large outside support organizations make them excessively expensive for the typical small business or small medium business (SMB), which usually relies on a modest IT budget with which to support an information system whose complexity and capability are frequently similar to the information systems of far bigger companies. Progent's support delivery model, which takes great advantage of online service, virtual office technology and 24x7 server monitoring, significantly reduces the IT maintenance costs of a small-medium business while providing the mid-size company with enterprise-level service from certified, IT experts with background in a broad array of midsized business technologies. If your medium size organization or small business is searching for levels of IT help needed by a medium size office without budgeting enterprise costs, contact Progent.

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    For enterprise project management support, Progent can provide the services of senior IT experts with decades of experience in IT management, program development, and business process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers can provide project management expertise to help enterprise clients adhere to leading practices to make sure development or deployment projects are completed on schedule and within budget.

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    Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of all sizes to build a manageable and secure communications environment that permits a BYOD computing model with instant messaging, presence, audio/video and web conferencing with application sharing, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and handheld clients. Progent's certified Lync 2013 experts and network integrators can assist you to assess the advantages of Lync 2013, create an in-house, cloud-based (with Lync Online) or mixed model suitable for your present and future plans, implement Lync 2013 so as to speed up your return on investment, and deliver live online and on-premises training to your IT staff and users. Progent has in-depth expertise in key components of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Office and Office 365 apps including Outlook and PowerPoint.

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    Progentís Microsoft-premier consultants can assist your organization to update your desktops from 32 bits to 64 bits. Progent can assist your company to calculate the costs and advantages of migrating to 64-bit PC desktop computing, design an affordable migration strategy that reduces business interruptions, and offer inexpensive, professional remote support to aid your company to configure 64-bit PC desktop operating systems and application programs on your current hardware.

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    Progentís Microsoft-certified experts can provide companies of all sizes consulting, troubleshooting, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that uses web technology for intelligently connecting people, teams and information. Microsoft SharePoint offers a common spot for your workers or clients to access, organize, share and interact with useful data, files, and software and to communicate with one another. Microsoft SharePoint enables faster and better decisions, more effective sharing across teams and more streamlined business practices. Windows SharePoint Services join workers, clients, workgroups and major tasks with the data theyíve created in a way that makes data easy to find, retrieve and re-use. Progent's SharePoint consultants can assist your organization to manage your existing SharePoint environment or migrate to the latest release of SharePoint Server or to SharePoint Online.

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    Progentís IT outsourcing services provide budget-friendly computer support for small companies. Whether it includes planning network infrastructure, setting up an internal Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your system, or creating an on-line business application, outsourcing your IT technical services can reduce costs and eliminate risks, allowing IT support budgets to grow in a more moderate and controlled manner than is feasible by building up a large, all-purpose internal IT organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to build a protected and highly available system foundation for your critical business software based on Microsoft Windows such as Microsoft Office XP, Office 2003, and Office 2000.

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    Microsoft System Center 2016 Operations Manager helps to ensure consistent performance and maximum uptime for key workloads by providing centralized, mixed-platform tracking of physical and virtual infrastructure installed across on-premises systems and private and public clouds. Progent's SCOM consulting team offers advanced remote and onsite support to assist organizations of all sizes to design, implement, tune, enhance and repair Operations Manager 2016 solutions. Progent can assist your company to migrate to Operations Manager 2016 from older versions or from different monitoring products, or integrate a variety of monitoring tools into a cohesive infrastructure management ecosystem. Progent can also show you how to expand your SCOM 2016 environment to include infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.

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    Progent's Microsoft certified support team can help you design and implement an efficient in-place Microsoft Exchange 2007 migration strategy that avoids network downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent offers the background to complete your move quickly and affordably. Progent's Exchange 2007 support, troubleshooting, and consulting offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations powered by Exchange 2007 Server.

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    Progentís team of expert software programmers, relational database designers, and project managers can assist large businesses to carry out development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to seasoned project managers for high-level planning and program co-ordination or Progent can assist clients plug expertise gaps by providing relational database designers and software programmers experienced in building line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to integrate SharePoint with other applications like Microsoft SQL and Excel to create data-intensive intranets and web portals. Progent also can provide experience with multiple web development tools and can help businesses to create, enhance, repair, or migrate web-based applications to take advantage of the most current web technology.

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    Microsoft Dynamics GP 2010 software is a full-featured business management and analytics solution that integrates data and operations across your company, communicates seamlessly with other applications, and connects employees, clients and suppliers unrestricted by time or location. Created for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Release 10.0 deliver capability for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field force automation, manufacturing, retail, and online business services. Progent can help you set up and manage a robust, secure server and communications environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full power of Microsoft Dynamics GP/Great Plains 2010.

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    Progent's remote connectivity and wireless synchronization specialists can help you to plan and configure secure access solutions for remote desktop PCs, notebooks, and wireless handhelds so they integrate tightly with your IT network, enabling your business to improve the efficiency of your off-site workers.

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    Progentís National Support Center offers national remote troubleshooting for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified service professionals offer phone support and online direct computer connection to troubleshoot and repair technical problems rapidly and economically. The scope of technical experience available from Progent's team of nationwide service professionals makes it possible to escalate even the toughest network issues to competent specialists as required.

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    Progent's certified SonicWall firewall experts can show you how to integrate, manage, and tune SonicWall firewall appliances including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified network security experts can help you incorporate SonicWall firewalls into a complete network protection plan and build protection into your corporate operations.

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    Progent's certified Office Word and Office 365 Word consultants can provide a broad selection of affordable online support services to help your organization to manage your existing Microsoft Office Word solution or help you to move to a current version of Office Word. Support offered by Progent's Word experts include VBA software development, identifying and resolving compatibility issues between various releases of Word, integrating Word with other Office applications like Excel and Outlook or with third-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud access, security consulting, smart phone integration, and remote training customized for individuals or groups.

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