For small businesses located in Louisville Kentucky, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the services of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve most network problems rapidly. This reduces direct expenses because solutions take up fewer billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves even more in indirect costs by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for online help is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you receive. Unlike many online support firms, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor repairs manage to end up as big invoices. Progent's skill at handling problems efficiently translates into your business saving money.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned an array of optimized tools and proven processes that permit the highest degree of effectiveness for remote technical support and repair for small and midsize company IT networks. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to interface to your company's environment without breaching system security.
Progent's powerful customer support database application maintains thorough documentation describing all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of assistance delivered to each customer by every Progent engineer. This archive of anomalies and repairs is organized as a readily accessible internal knowledge base that allows Progent's online technical professionals to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to other vast technical support databases and permit fast access to vendors' in-house support staff so Progent's online consulting specialists are able to arrive at the most efficient resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Louisville Kentucky or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, go to Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's online technical service experts have certified skills in an extensive array of disciplines. This wide range of capability permits Progent's consultants to address practically any emergency likely to occur in a small or midsize business information system. Certifications held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To help clients with mixed-operating system networks, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote services Offered by Progent to small businesses in Louisville include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help for analyzing anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and indicates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs can resolve the most difficult problems surrounding network planning, integration, management, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing workarounds or identifying program patches. Cisco CCIEs offer excellent value since their deep expertise enables them to resolve the most intractable problems rapidly. In common cases, less experienced engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support organizations make CCIEs accessible to support small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get urgent support for severe network infrastructure problems that are lowering worker efficiency but are not within the experience of your local IT support personnel. Progent's Cisco CCIE support experts can communicate with your environment by means of sophisticated on-line support technology in order to provide fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.
Certified MS Windows Experts
Progent's Microsoft-certified online support engineers can provide computer troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server integration,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of online desktop support and troubleshooting services including Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISM and CISSP security engineers offer a variety of security services that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to clean up quickly following a damaging breach. Security services offered by Progent cover in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after malicious assaults; integrating firewalls; building safe architectures for off-site and mobile access; guarding your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned online consulting experts for special IT projects that small businesses often need. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Louisville Kentucky Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who lack the resources to create an internal Call Center but who require fast communication with an efficient Help Desk Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk Call Center or enhancing your existing organization, identifying or modifying Help Desk software products to handle the particular requirements of your company, or providing temporary phone support personnel to work with your existing Help Desk team to deal with high-demand events like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk team of veteran information technology consultants gives your clients in Louisville Kentucky immediate assistance from an effective support group with extensive experience providing phone help and online repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a significant driver of business productivity, and Progent's intent is to resolve and not merely track network issues.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team can supply remote professional consulting expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Office Project, MS Word, and MS Office Excel. For more concerning Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac consultants can support the imaginative elements of Mac environments by providing phone-based consulting support and training in graphics, audio, and video. Progent's consultants offer expertise in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Louisville Kentucky online network and server monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your IT maintenance is proactive and automated. By uncovering possible issues before they grow into downtime, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of operating systems.
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State