For small businesses located in Louisville or anywhere in Kentucky, Progent provides technical support for information systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage because they have the real-world background and the advanced technology to resolve most information system issues quickly. Efficient support lowers immediate expenses since solutions take up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company saves even more in indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, upset clients, idle workers, and distracted management.
Progent's billing policy for remote support is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike many remote support firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with situations where speedy. minor solutions manage to turn into large bills. Progent's skill at dealing with problems efficiently results in your business spending less money.
Progent's Online Technical Support Tools
Over the years, Progent has developed a collection of customized tools and proven methodologies which ensure the maximum level of effectiveness for remote consulting and repair for small and midsize business computer systems. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to link to your company's environment without violating corporate security.
Progent's proprietary customer support reporting application stores comprehensive records for all support that Progent's customers have received. Progent's authorized service personnel have access to the history of assistance rendered to each customer by any Progent consultant. This database of issues and repairs is structured as an easily searchable internal knowledge base that allows Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available other vast support knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's remote consulting experts are able to determine optimal solutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Louisville or anywhere in Kentucky or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's phone-based consulting professionals have certified skills in a comprehensive array of disciplines. This breadth of IT skills enables Progent's consultants to resolve almost any emergency likely to occur in a small or midsize company information system. Certificates earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, CCDA and CCDP.
To support customers with multi-operating system environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based technical support services Offered by Progent to clients in Louisville and anywhere in the state of Kentucky include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide spectrum of information technology including network infrastructure, email systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to current Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer urgent remote help for troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates an individual's networking knowledge at the master level. CCIEs know how to resolve even the most difficult problems occurring in network infrastructure planning, integration, administration, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness since their deep experience allows them to find solutions for the most difficult problems quickly. In many cases, less qualified service providers can struggle for many hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few service providers make Cisco CCIEs accessible to support small and medium sized companies. Progent offers quick phone access to a Cisco-qualified CCIE so you can get immediate help for complex network problems that are hurting business efficiency but are not within the experience of your local computer service personnel. Progent's Cisco-qualified CCIE support experts can interface to your environment using sophisticated remote support tools to provide fast, safe, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.
Certified Windows Experts
Progent's Microsoft-certified remote service experts can deliver computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint 2019 design and deployment,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of remote PC desktop services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Experts
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to clean up rapidly following a damaging penetration. Security solutions available from Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special projects that small companies frequently request. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to complete major initiatives within budget and on time. Progent's special online consulting services include:
How Your Louisville Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who lack the budget to build and maintain an in-house Help Desk but who want quick access to a dependable Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can support you in creating an effective new Call Center or improving your established one, evaluating or customizing Call Center software to address the particular requirements of your corporation, or adding temporary phone support personnel to work with your in-house Help Desk Call Center resources to deal with demanding scenarios such as software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of experienced network professionals gives your computer users in Louisville or anywhere in the state of Kentucky rapid contact with an efficient support group with substantial experience providing phone help and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center recognition as a major contributor to company productivity, and Progent's goal is to solve instead of merely document IT issues.
Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Team can supply phone-based advanced engineering expertise and education in specific application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and training for popular Microsoft applications such as CRM, Office Project, MS Word, and MS Excel. To learn more information about Progent's expertise, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can support the creative components of Mac systems by offering phone-based consulting services and education in imaging, sound, and video. Progent's support professionals offer help in a variety of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or putting together an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Louisville, or anywhere in the state of Kentucky, online network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to fit your environment so your network support is proactive and automated. By anticipating potential trouble spots before they expand into network outages, automated monitoring can ward off disruptive and expensive information system failures. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple OS platforms.
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.