For small and midsize businesses in Louisville Kentucky, Progent offers support for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of network problems rapidly. This lowers direct expenses because solutions require a smaller number of chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating system downtime and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing model for online help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you actually get. Unlike typical online service organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where quick solutions manage to end up as large tabs. Progent's penchant for disposing of problems efficiently translates into your business conserving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies which ensure the highest level of efficiency for online engineering help and troubleshooting for small company computer systems. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to link to your system remotely without violating system security.
Progent's advanced customer support database system maintains extensive documentation for the support that Progent's customers have received. Progent's team service personnel have access to the specifics of all help rendered to every Progent customer by any engineer. This database of anomalies and fixes is stored as a quickly searchable support knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's remote service specialists can arrive at the best solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Louisville Kentucky or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's online support experts possess certified skills in an extensive set of technologies. This broad range of technical skills permits Progent's consultants to tackle virtually any problem likely to occur in a small company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To provide assistance to businesses with mixed-OS environments, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services provided by Progent to customers in Louisville include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including network architecture, email solutions, system and operational security, UNIX and Windows integration, VMware products for server economization and easy management, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance for troubleshooting anomalies within UNIX/Linux networks powered by popular variants of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and certifies an individual's technical skills at the master level. Cisco qualified CCIEs can handle the most stubborn problems occurring in network infrastructure planning, installation, management, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad expertise allows them to fix the most difficult problems quickly. In many instances, less qualified consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make Cisco CCIEs available to support small and medium sized businesses. Progent can provide quick telephone access to a CCIE so your company can get timely help for serious network issues that are crippling worker productivity but are not within the comfort zone of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of the latest remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified remote support engineers can deliver computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online desktop support and troubleshooting services such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISSP and ISSAP security engineers offer a variety of system protection services to strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to clean up rapidly following a serious penetration. Security solutions offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; building secure techniques for remote and mobile connectivity; securing your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize local resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of world-class remote consulting experts for special IT projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Louisville Kentucky Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are ideal for small organizations who don't have the budget to build and maintain an internal Help Desk but who require fast communication with an efficient Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk or revamping your established organization, evaluating or enhancing Help Desk software to handle the unique requirements of your company, or adding temporary online staff to reinforce your in-house Help Desk Call Center team to deal with unusually busy events like software transitions, major updates, or rolling out new business software.
Progent's Call Center team of veteran network professionals provides your workers in Louisville Kentucky rapid assistance from a dependable support group with years of background delivering phone help and remote repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a significant contributor to business efficiency, and Progent's goal is to resolve and not just document network issues.
Applications Support: Training, Development, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth engineering support and education in special business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft applications including Microsoft CRM, MS Project, MS Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic facets of Mac systems by delivering remote consulting support and training in graphics, audio, and video. Progent's consultants can provide help in a range of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio/video or building an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Louisville Kentucky online network monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your network support is proactive and automated. By anticipating looming trouble spots before they result in full-scale emergencies, remote monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a combination of operating systems.
To contact Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State