For small and midsize companies in Louisville or anywhere in the state of Kentucky, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's online technical support services offer exceptional value due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of information system problems quickly. This lowers direct expenses because service calls require fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused executives.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you are charged just for the services that you receive. In contrast to many remote support companies, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick repairs manage to end up as major bills. Progent's skill at handling problems quickly results in your business spending less cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned a set of optimized tools and proven processes that ensure the highest degree of efficiency for online engineering help and troubleshooting for small and midsize company computer networks. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to interface to your system without breaching network security.
Progent's powerful technical support database application keeps comprehensive documentation for the support that Progent's clients have received. Progent's team service personnel have access to the specifics of services provided to each customer by every engineer. This database of problems and resolutions is organized as a readily exploitable proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft permit access to additional massive support databases and allow fast access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Louisville or anywhere in Kentucky or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting engineers possess credentials in a comprehensive set of technologies. This broad range of technical skills permits Progent's engineers to tackle almost any crisis likely to occur in a small business network. Credentials held by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support customers with mixed-OS networks, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services available from Progent to small businesses in Louisville and anywhere in the state of Kentucky include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad array of information technology such as network architecture, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency online assistance for analyzing anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and indicates a person's network technology skills at the master level. Cisco CCIEs can handle the most stubborn issues surrounding network design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value since their deep experience enables them to fix the most intractable problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with identical tasks that a CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so you can get urgent help for complex network infrastructure problems that are hurting worker productivity but are outside the comfort zone of your ordinary network maintenance resources. Progent's Cisco CCIE consultants can tie into your environment via state-of-the-art on-line support technology to perform fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with all of Cisco's popular family of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-premier online service experts can provide computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server application development,
Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of online PC desktop consulting and support services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM and CISSP security consultants can provide a variety of security services that can strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to recover rapidly after a serious breach. Security services available from Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small businesses often need. Billing charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Louisville Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk service options for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who don't have the budget to assemble and manage an internal Call Center but who want fast access to an effective Call Center with professional phone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Call Center is intended for larger businesses and operates as a transparent extension of your current Call Center resources. Progent's Virtual Help Desk Call Center can serve as an escalation option for the toughest network issues, or be available in those situations when your ordinary resources are swamped.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk Call Center or revamping your current one, selecting or modifying Help Desk Call Center software to address the unique needs of your corporation, or adding temporary online personnel to reinforce your internal Call Center group during high-demand scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of veteran information technology professionals offers your clients in Louisville or anywhere in the state of Kentucky quick access to an effective network service resource with years of background providing phone consulting and online repair service for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk Call Center perception as a key contributor to company performance, and Progent's target is to resolve rather than simply document network issues.
Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers remote advanced engineering support and education in specific application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and Microsoft Excel. For more information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the creative components of Apple Mac environments by delivering remote help support and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a variety of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio or video or building an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Louisville, or anywhere in the state of Kentucky, online network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so that your IT support is proactive rather than reactive. By exposing emerging trouble spots before they grow into network outages, remote monitoring can ward off inconvenient and expensive service failures. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks based on a variety of operating systems.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.