For small and midsize businesses in Louisville or anywhere in Kentucky, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and business continuity planning.
Progent's online technical support services represent exceptional leverage because they are equipped with the practical background and the advanced tools to solve most information system issues rapidly. Efficient support reduces immediate expenses since service calls require a smaller number of billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits even more in incidental expenses by minimizing or avoiding network outages and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to many online service organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where fast solutions somehow turn into substantial bills. Progent's skill at solving problems quickly results in your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined a set of customized technologies and field-proven methodologies that permit the highest degree of efficiency for remote consulting and repair for small company computer networks. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to interface to your computer system without violating network security.
Progent's sophisticated technical support reporting application includes thorough records for the service that Progent's clients have been provided. Progent's team service personnel have access to the records of services rendered to every customer by every Progent consultant. This database of problems and solutions is structured as a readily accessible internal knowledge base that enables Progent's online support experts to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from vendors' in-house product engineers so Progent's online consulting experts are able to determine optimal resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone support in Louisville or anywhere in Kentucky or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's phone-based technical service experts possess credentials in a comprehensive array of products and technologies. This broad scope of IT skills enables Progent's engineers to tackle almost any problem that may take place in a small company information system. Credentials earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help companies with multi-operating system environments, Progent also offers access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to small businesses in Louisville and throughout the state of Kentucky include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad array of information technology including system infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified administration, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for resolving problems within UNIX/Linux systems based on leading derivatives of UNIX such as:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network consultants, and certifies an individual's networking skills at the expert level. Cisco qualified CCIEs know how to resolve the most complex issues surrounding network planning, deployment, maintenance, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and developing workarounds or identifying program updates. Cisco CCIEs offer excellent value because their deep experience enables them to solve the most complex problems rapidly. In common instances, less experienced consultants can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a CCIE so you can receive immediate help for severe network problems that are lowering business productivity but are not within the experience of your local network support personnel. Progent's Cisco CCIE consultants can communicate with your network using sophisticated remote troubleshooting tools in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular family of networking products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-premier online support professionals offer computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of online desktop support services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions to improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to clean up rapidly after a damaging penetration. Security support services offered by Progent include: in depth network security audits using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; installing firewalls; designing secure mechanisms for off-site and mobile access; guarding your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine local resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for special projects that small businesses often request. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Louisville Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are intended for small companies who don't have the resources to build and maintain an internal Call Center but who need quick communication with an effective Help Desk Call Center with professional telephone support plus the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an effective new Call Center or improving your established one, identifying or enhancing Help Desk application software to handle the special requirements of your business, or providing temporary phone support personnel to supplement your internal Help Desk resources during demanding scenarios such as software transitions, major updates, or installing new business software.
Progent's Call Center staff of experienced information technology experts gives your clients in Louisville or anywhere in the state of Kentucky quick assistance from an efficient technical support resource with substantial experience providing telephone-based help and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a solid driver of company productivity, and Progent's intent is to fix rather than simply report network issues.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based and in-depth consulting support and training in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft applications such as CRM, Project, Office Word, and Excel. For more about Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac professionals can support the artistic components of Apple Mac environments by providing phone-based help support and training in graphics, audio, and motion video. Progent's consultants offer assistance in a variety of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio or video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Louisville, or anywhere in the state of Kentucky, online network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they expand into network outages, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of OS platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.