For small and midsize companies located in Louisville or anywhere in the state of Kentucky, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's online support services offer excellent leverage because they have the practical background and the sophisticated tools to solve the majority of network problems rapidly. This reduces direct costs because solutions take up fewer billable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with incidental costs by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical online support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing do away with situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly translates into your business saving cash.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a set of optimized technologies and proven processes that ensure the maximum level of effectiveness for remote help and troubleshooting for small business information systems. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to link to your system remotely without breaching network security.
Progent's powerful customer support reporting application includes extensive documentation of all service that Progent's clients have received. Progent's team service personnel have the benefit of the records of all help rendered to every client by any consultant. This history of issues and solutions is structured as a readily accessible support database that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft make available other extensive technical databases and permit fast response from manufacturers' in-house support staff so Progent's remote consulting experts can find optimal resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Louisville or anywhere in Kentucky or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's online consulting experts possess credentials in a comprehensive set of products and technologies. This broad scope of IT skills permits Progent's engineers to tackle almost any crisis likely to crop up in a small or midsize business network. Certificates earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-operating system environments, Progent also offers the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based services available from Progent to small businesses in Louisville and anywhere in the state of Kentucky include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a broad range of information technology such as system architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from older applications to current Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure consultants, and certifies a consultant's technical skills at the master level. Cisco CCIEs can deal with even the most intractable problems encountered in network planning, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of expertise permits them to fix the most difficult problems rapidly. In common instances, less qualified consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs available to support small and mid-size businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive immediate assistance for complex network infrastructure issues that are lowering business efficiency but are outside the scope of your regular computer maintenance providers. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of the latest remote troubleshooting technology to provide quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular selection of connectivity products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as VPN solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support professionals offer computer system problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint Server 2019 planning and deployment,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full range of online desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's qualified CISSP and ISSAP security engineers offer a variety of system protection solutions to bolster the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help your company to clean up rapidly following a serious breach. Security consulting services available from Progent include: thorough network security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; integrating firewalls; establishing secure techniques for remote and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Louisville Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center services are well suited for small companies who lack the money or time to assemble and manage an internal Call Center but who require quick communication with an effective Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk Call Center or improving your current organization, selecting or enhancing Help Desk software products to meet the particular demands of your business, or adding occasional online staff to reinforce your in-house Help Desk Call Center resources to deal with demanding scenarios such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned network professionals gives your computer users in Louisville or anywhere in the state of Kentucky quick contact with an effective network service group with years of experience offering telephone-based consulting and online repair service for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center the reputation as a significant enabler of business success, and Progent's aim is to resolve instead of just report network issues.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts Team offers phone-based advanced consulting expertise and education in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, programming, and training for Microsoft applications including CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To find out more information concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the artistic elements of Macintosh environments by providing phone-based help services and education in graphics, sound, and video. Progent's support professionals can provide help in a range of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio or video or building an audio/video production facility.
Remote Network Monitoring Support
Progent offers businesses in Louisville, or anywhere in the state of Kentucky, online computer system monitoring services centered around MS Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your network support is proactive and automated. By anticipating possible trouble spots before they result in downtime, system monitoring can ward off inconvenient and expensive service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems based on a mix of operating systems.
To contact Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.