For small companies in Louisville or anywhere in Kentucky, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the services of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote technical support engineers offer excellent leverage because they are equipped with the practical background and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support lowers direct expenses since service calls accumulate a smaller number of billable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by reducing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. In contrast to many remote service firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from situations where quick repairs manage to end up as big tabs. Progent's penchant for solving technical issues efficiently results in your company spending less cash.
Progent's Online Support Tools
Over time, Progent has developed a set of optimized tools and proven processes that promote the maximum level of efficiency for online consulting and troubleshooting for small and midsize business IT networks. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to access your environment remotely without compromising system security.
Progent's advanced customer support database system keeps extensive histories describing all service that Progent's clients have received. Progent's staff engineers have access to the specifics of services rendered to each Progent client by any Progent consultant. This database of anomalies and responses is organized as a conveniently exploitable internal knowledge base that permits Progent's online support experts to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft permit access to other extensive support knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote consulting experts can arrive at the best solutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Louisville or anywhere in Kentucky or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote consulting experts offer advanced credentials in a comprehensive set of technologies. This broad range of capability allows Progent's consultants to address almost any problem likely to occur in a small or midsize business network. Certificates awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support companies with mixed-operating system networks, Progent also offers the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online support available from Progent to customers in Louisville and anywhere in the state of Kentucky include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-based methodology for resolving network problems enables quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for analyzing anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and indicates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle the most complex problems encountered in network infrastructure planning, deployment, management, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs offer excellent value since their depth of expertise permits them to find solutions for even the most complex problems quickly. In typical instances, less experienced engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent offers fast phone access to a Cisco CCIE so you can get timely assistance for complex network infrastructure problems that are crippling business productivity but are beyond the comfort zone of your regular computer service group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your environment via sophisticated on-line support tools to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN technology.
Certified Windows Experts
Progent's Microsoft-qualified online service experts can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server maintenance,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop support including Windows 7 migration help, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to recuperate rapidly following a serious breach. Security solutions offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; setting up firewalls; establishing safe mechanisms for remote and mobile access; securing your email system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for special projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Louisville Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Call Center service offerings for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are ideal for smaller companies who don't have the budget to build and maintain an in-house Call Center but who require fast response from a dependable Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Virtual Call Center is designed for larger businesses and acts as a transparent reinforcement of your established Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle complex computer system challenges, or be available in those circumstances when your ordinary support engineers are swamped.
Progent's Help Desk consulting support can support you in building an efficient new Help Desk or improving your established organization, evaluating or enhancing Call Center software products to handle the special needs of your business, or adding occasional online staff to supplement your internal Call Center resources to handle high-demand events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk team of experienced network professionals gives your workers in Louisville or anywhere in the state of Kentucky rapid access to an effective network service resource with extensive experience offering phone help and remote repair service for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a major enabler of company efficiency, and Progent's goal is to fix and not merely report technical problems.
Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team can supply online advanced consulting expertise and education in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, MS Word, and MS Office Excel. To find out more on Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the artistic elements of Mac environments by providing remote help services and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific jobs like capturing or digitizing audio or video or integrating an audio/video production lab.
Remote Network Monitoring Support
Progent can provide businesses in Louisville, or anywhere in the state of Kentucky, remote computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your IT maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into full-scale emergencies, system monitoring can head off stressful and costly network crises. Progent can also utilize system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems based on a variety of OS platforms.
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.