For small companies located in Louisville or anywhere in the state of Kentucky, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's online technical support engineers represent exceptional leverage because they have the real-world experience and the sophisticated technology to solve most information system problems quickly. This lowers direct expenses since solutions accumulate fewer billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with indirect costs by minimizing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing model for online help is designed to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you actually get. Unlike many online service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for billing prevent situations where fast solutions somehow turn into big invoices. Progent's penchant for handling technical issues quickly translates into your business saving money.
Progent's Remote Service Technologies
Over the years, Progent has developed a collection of optimized technologies and field-proven processes that permit the highest degree of efficiency for online technical support and troubleshooting for small and midsize company information networks. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to interface to your company's environment without breaching corporate security.
Progent's highly evolved service database application stores detailed histories describing all support that Progent's customers have received. Progent's team engineers have access to the history of assistance provided to each Progent client by any Progent consultant. This archive of trouble tickets and fixes is organized as a quickly searchable internal knowledge base that permits Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft make available other massive support knowledge bases and permit fast access to vendors' internal product engineers so Progent's remote consulting experts can come up with optimal solutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Louisville or anywhere in Kentucky or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support professionals possess certified skills in a comprehensive set of technologies. This broad range of IT skills allows Progent's consultants to resolve virtually any emergency likely to crop up in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support companies with mixed-platform networks, Progent also offers the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote technical services Offered by Progent to clients in Louisville and throughout the state of Kentucky include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of information technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and easy administration, and migration from legacy applications to current Windows or Linux environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking consultants, and certifies an individual's networking skills at the expert level. Cisco CCIEs can handle the most difficult problems associated with network planning, integration, management, security, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of expertise enables them to find solutions for the most complex problems rapidly. In many cases, less experienced service providers can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes.
Few service firms make Cisco CCIEs available to assist small and mid-size businesses. Progent offers fast telephone access to a CCIE so your company can get immediate help for complex network issues that are impacting worker productivity but are not within the scope of your local computer service resources. Progent's Cisco CCIE consultants can communicate with your environment via sophisticated remote troubleshooting tools in order to perform fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals can provide network repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 development,
Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a full range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's certified CISSP and ISSAP security consultants offer a range of security services to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recover rapidly after a serious breach. Security consulting services offered by Progent cover thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; installing firewalls; building secure architectures for remote and mobile access; defending your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help businesses of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the services of world-class remote consulting experts for special IT projects that small companies often request. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology allows clients to execute major projects economically and on time. Progent's special online engineering solutions include:
How Your Louisville Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center service offerings for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for small businesses who don't have the budget to create an internal Call Center but who require fast communication with a dependable Call Center with proficient telephone support plus the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent supplement to your existing Helpdesk team. Progent's Virtual Help Desk Call Center can serve as an escalation alternative to handle the most difficult computer system challenges, or be ready in hectic situations when your regular support engineers are overwhelmed.
Progent's Help Desk consulting support can guide you in creating an effective new Help Desk or improving your established organization, evaluating or customizing Help Desk software to meet the unique requirements of your business, or adding temporary phone support staff to supplement your existing Help Desk Call Center resources to handle high-demand events such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Louisville or anywhere in the state of Kentucky instant communication with an effective technical support group with substantial background offering phone consulting and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's goal is to fix instead of merely track technical problems.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based and in-depth consulting support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Excel. For more on Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the imaginative facets of Apple Mac systems by delivering phone-based help services and training in imaging, audio, and video. Progent's consultants offer expertise in a large selection of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Louisville, or anywhere in the state of Kentucky, remote network monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your computer support is proactive and automated. By spotting emerging problems before they result in crashes, proactive monitoring can avoid stressful and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems powered by a combination of platforms.
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.