Fast Remote Help for Louisville Computer Systems
For businesses in Louisville or anywhere in the state of Kentucky, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISSP-qualified security experts to help with advanced security design and troubleshooting issues.
Progent's remote technical support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools required to solve the majority of information system issues quickly. This lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is especially important for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the services that you actually get. In contrast to typical online service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor solutions manage to turn into substantial bills. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven processes which permit the maximum level of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to communicate with your company's computer system remotely without breaching corporate security.
Progent's advanced service database system stores thorough documentation of all service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of all help rendered to every Progent client by every Progent consultant. This archive of trouble tickets and solutions is stored as a conveniently accessible internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft make available other extensive technical databases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists can determine optimal solutions in the least time.
Online support available from Progent to customers in Louisville and anywhere in the state of Kentucky include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online service engineers offer computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2013 application development, SharePoint 2016 migration consulting, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to assist your business to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for networking engineers, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to deal with the most challenging challenges encountered in network design, deployment, maintenance, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep experience enables them to fix problems rapidly. In many instances, less experienced consultants can wrestle for many hours or days with the same problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of state-of-the-art on-line support tools to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide help for all of Cisco's market leading selection of connectivity appliances by delivering services such as:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist you to recover rapidly following a damaging penetration. Security support services offered by Progent include: in depth data security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recuperation from malicious attacks; integrating firewalls; establishing safe architectures for off-site and mobile access; protecting your email system from spam and DHA attacks; and establishing round-the-clock network monitoring.
Progent offers expert remote consulting services to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine local resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to cover a broad range of information technologies including system architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in networks that incorporate Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency remote assistance diagnosing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables clients to execute major projects economically and on time. Progent's project-based remote engineering services include:
How Your Louisville Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the budget to support an internal Call Center but who require quick communication with an efficient Call Center with professional phone assistance as well as the expertise to escalate complex tasks to high-level consultants.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Call Center or revamping your current organization, evaluating or modifying Help Desk software to address the particular needs of your corporation, or providing temporary online personnel to supplement your internal Help Desk Call Center team to handle demanding events such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk team of experienced network consultants offers your customers in Louisville or anywhere in the state of Kentucky quick contact with a dependable support resource with substantial experience offering telephone-based help and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a major enabler of business efficiency, and Progent's intent is to fix instead of simply track network issues.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Louisville, or anywhere in the state of Kentucky, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so your IT support is proactive rather than reactive. By exposing emerging trouble spots before they result in full-scale emergencies, remote monitoring can avoid stressful and expensive service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a mix of operating systems.
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Louisville or throughout the state of Kentucky, Progent's online network support specialists can provide expert and affordable system help the instant your business has to have it. Long experience offering online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Louisville organization has a regular independent support technician or maintains a full time organization that know how to deal with ordinary network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to resolve unexpected system crises or particularly challenging integration projects.
Advantages of Progent's IT Support for Organizations in Louisville
Progent's remote network troubleshooting services enable your Louisville business to have the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive added business value by becoming increasingly available, productive, and protected. Benefits to your company include:
- Convenient virtual expansion of your local IT resources
With most offices in Louisville or anywhere in Kentucky, nearby network service providers, whether represented by freelance consultants or an in-house maintenance staff, can handle the majority of network problems. However, major troubles may occur when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual support personnel. In these cases, Progent's online support specialists provide a convenient, quick, and economical way to augment your regular help and to pass on valuable knowledge to improve your ability to handle downstream problems locally.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller offices often depend on independent freelance consultants. While freelance consultants carry less overhead than big support companies and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of backup help may require your company to wait for help during an emergency. As your company grows, system downtime and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your network is always up and running.
- Build a Solid Basis for Seamless Expansion
Businesses often start with an IT architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto a weak foundation. As a company grows, stability and scalability problems can impede the productivity of the business. These poorly designed environments need proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to handle critical business demands and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Product Resellers
Smaller offices need advice and technical training to negotiate an increasingly complex array of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a computer consultant who is trying to resell a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the best interests of customers.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, refined remote support software, and understanding of enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent can provide world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 Server migration, Exchange 2013 consulting, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by each consultant to every client. The practice of documenting and archiving support records allows more efficient service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.