Immediate Remote Help for Louisville Computer Systems
For companies in Louisville or anywhere in the state of Kentucky, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging networking issues, plus the assistance of CISSP-certified security consultants to handle high-level security design and troubleshooting issues.
Progent's online technical support experts provide excellent value due to the fact that they have the practical experience and have access to the sophisticated technology necessary to resolve most information system issues quickly. Efficient support lowers direct costs since service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, upset clients, idle workers, and distracted management. Progent's advanced online technical support expertise is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you are billed just for the support that you actually get. Unlike many remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where fast fixes somehow turn into big tabs. Progent's penchant for dealing with technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized technologies and field-proven processes that allow the maximum level of effectiveness for online help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's Technical Response Center to access your company's network without violating corporate security.
Progent's advanced technical support reporting application includes comprehensive documentation of all support that Progent's customers have been provided. Progent's team consultants have access to the specifics of support rendered to every customer by any Progent engineer. This history of problems and responses is stored as a quickly searchable proprietary knowledge base that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to come up with the best solutions quickly.
Remote technical support services offered by Progent to clients in Louisville and anywhere in the state of Kentucky include:
Certified Windows Expertise
Progent's Microsoft-qualified online support experts can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a wide range of technology support services such as
Windows Server 2016 migration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server migration,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and indicates a person's technical knowledge at the expert level. Cisco CCIEs can resolve even the most challenging challenges surrounding network infrastructure design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs offer exceptional value because their deep expertise permits them to resolve problems rapidly. In many instances, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your computer system using advanced remote troubleshooting tools in order to provide fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer help for all of Cisco's top-selling selection of connectivity products by offering services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions that can bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your business to clean up rapidly following a damaging breach. Security support services available from Progent cover in depth information security and compliance evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; building secure mechanisms for off-site and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to address a broad spectrum of computer technologies such as system architecture, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in environments that incorporate Linux-based systems with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's top corporations. The ProSight series of outsourced network management services addresses all critical aspects of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so that all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Louisville Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for organizations who lack the budget to support an internal Help Desk Call Center but who want fast response from a reliable Call Center with professional phone support plus the ability to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a seamless reinforcement of your current Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle the most difficult computer system problems, or be ready in overflow instances when your regular resources are too busy.
Progent's Call Center staff of seasoned network consultants offers your clients in Louisville or anywhere in the state of Kentucky instant assistance from an effective technical support resource with years of experience offering phone help and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a major contributor to business performance, and Progent's aim is to fix rather than simply record technical issues.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting staff can supply online and in-depth consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, customization, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Louisville, or anywhere in the state of Kentucky, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so your computer support is proactive and automated. By exposing potential issues before they grow into downtime, system monitoring can ward off stressful and costly service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on multiple operating systems.
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Louisville or throughout the state of Kentucky, Progent's online network support specialists can deliver effective and economical system support the moment your company needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve computer problems rapidly while avoiding the cost and lost time that comes with in-person service visits.
Even if your Louisville organization works with a local freelance consultant or maintains an in-house organization that know how to deal with the majority of computer issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to resolve unexpected system emergencies or especially complex integration projects.
Details of Progent's Remote Computer Services for Louisville
Progent's phone help, remote repair, system security consulting, and system management services offer offices in Louisville or anywhere in the state of Kentucky the greatest leverage for your support budget. Whether you require one-time telephone help and remote troubleshooting or full-time Help Desk Call Center support and system administration, Progent's professionals can provide your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Qualified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Louisville and is also ideal for networks in geographic regions of Kentucky that lack technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a per-minute basis, so you are charged only for the support you use. Progent has no minimum charge for phone help and asks for no monthly retainer for services provided during regular business hours. This protects you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide help from authorized specialists with experience in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting offerings include technology integration, MS Exchange Server consulting, system security design, and Help Desk outsourcing services. Progent's Experts Team can provide in-depth consulting support for specific business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Support
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Solaris Help
SQL Server 2016 Application Programming and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that address the special needs of your company.
- Advanced Online Connectivity Tools
Protected online connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it easier to produce quick fixes to issues that might otherwise demand a costly onsite visit. Sophisticated online access software and expert engineers together allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
- Compatibility with Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Support for High System Availability
For companies with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained businesses whose clients need instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical expertise, refined support software, and familiarity with corporate IT allow businesses to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional background, at the front lines of network service, performing a wide variety of IT tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not just expert IT skills, but also a support engineer with proven approaches for using technical knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help by the minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent faces little competition. Companies who utilize trusted independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.