Fast Online Help for Louisville Kentucky Computer Systems
For organizations located in Louisville Kentucky, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of information system problems rapidly. This reduces immediate costs since service calls use up fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves even more in indirect expenses by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly helpful in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. Unlike many remote service organizations, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where quick repairs somehow turn into big bills. Progent's skill at disposing of technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes that promote the maximum level of effectiveness for online engineering help and troubleshooting for information networks of any size. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to access your network remotely without breaching system security.
Progent's sophisticated service database system includes detailed histories for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance delivered to every Progent client by every consultant. This database of issues and solutions is organized as a quickly exploitable proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available other extensive support databases and allow priority access to vendors' in-house engineering staff so Progent's remote service experts are able to come up with the most efficient solutions promptly.
Online support services available from Progent to companies in Louisville Kentucky include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online support experts offer computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop services to help you company to install, configure, repair, and manage workstations and laptops powered by Windows. Progent's desktop consulting services include providing Microsoft Windows 10 integration support as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and validates an individual's networking skills at the expert level. Cisco CCIEs can resolve the most stubborn issues surrounding network infrastructure design, installation, administration, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness since their deep expertise enables them to find solutions for problems quickly. In typical cases, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your computer system using state-of-the-art on-line support technology in order to perform quick, secure, and economical diagnosis and repair.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State
Progent's CCIEs can provide help for the entire range of Cisco's popular family of infrastructure appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions that can bolster the defenses of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your business to recuperate quickly after a damaging breach. Security consulting services offered by Progent include: thorough data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; establishing secure architectures for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online support services to help businesses of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a broad spectrum of information technologies such as system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help resolving problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading enterprises. The ProSight suite of network management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Louisville Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk team of experienced information technology consultants provides your computer users in Louisville Kentucky quick contact with a dependable technical support resource with extensive experience providing telephone-based consulting and online diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a key driver of company success, and Progent's goal is to fix instead of simply report technical issues.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Team can supply phone-based professional consulting expertise and training in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Louisville Kentucky online IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your IT support is proactive and automated. By anticipating potential problems before they cause downtime, automated monitoring can minimize disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that incorporate a combination of operating systems.
To get in touch with Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Louisville Kentucky, Progent's phone-based computer support engineers can provide expert and affordable IT support whenever your organization has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person support visits.
Even if your Louisville company deals with a local freelance support technician or employs an in-house IT staff that can deal with the majority of network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to deal with unexpected network crises or particularly complicated integration projects.
Features of Progent's Online Network Services for Louisville Kentucky
Progent's online help, Internet-based repair, network security consulting, and system management services give offices in Louisville Kentucky unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can provide your organization enterprise-level network support while allowing you to avoid the cost and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to companies in Louisville Kentucky and is also ideal for networks in geographic regions that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support utilities, technical information, and on-going training.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum charge for phone support and imposes no ongoing retainer for services delivered during normal business hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco can provide the services of authorized specialists with skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core support services include technology integration, MS Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting expertise in critical business applications. Support available from the Application Experts Team includes:
Dynamics GP Support and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Application Programming
MySQL DBA Services and Application Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for network generalists and specialists, Progent can tailor fast, affordable, and comprehensive information technology solutions that fit the special requirements of your business.
- State of the Art Remote Access Tools
Protected online access allows Progent's support experts to see exactly what your customers see. This makes it possible to find fast fixes to issues that could otherwise require a costly personal visit. State-of-the-art remote access software and expert technicians together enable Progent to repair most network problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Support for Mainstream VPN Products
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Service for High Network Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-conscious organizations whose workers need instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical background, refined support software, and understanding of enterprise networking enable offices to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 support, Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for services provided during regular working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports sent by every staff member to every client. The discipline of detailing and archiving support records results in more efficient support and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.