Immediate Remote Troubleshooting for Louisville Computer Networks
Fast Online Technical Support for Louisville NetworksFor businesses located in Louisville or anywhere in Kentucky, Progent offers remote support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value because they possess the real-world background and are equipped with the advanced tools required to resolve most network issues quickly. This lowers direct costs because solutions use up minimal chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in indirect expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the services that you receive. Unlike many remote service organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid situations where speedy. minor solutions manage to turn into major invoices. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and field-proven methodologies which allow the maximum degree of effectiveness for online technical support and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's Technical Response Center to communicate with your company's computer system without violating system security.

Progent's sophisticated technical support database application keeps thorough documentation for the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of assistance provided to every customer by any engineer. This history of anomalies and fixes is organized as a readily accessible support database that permits Progent's online support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's online service specialists are able to determine optimal solutions promptly.

Remote technical services provided by Progent to customers in Louisville and throughout the state of Kentucky include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Call Center or revamping your established organization, selecting or enhancing Call Center application software to address the particular needs of your corporation, or adding occasional phone support staff to reinforce your existing Help Desk resources during unusually busy scenarios like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center staff of experienced information technology experts gives your customers in Louisville or anywhere in the state of Kentucky quick contact with a reliable support resource with substantial experience providing telephone-based consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a major contributor to business efficiency, and Progent's goal is to solve rather than merely report technical problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Group offers phone-based professional engineering support and education in specific business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Louisville, or anywhere in the state of Kentucky, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they expand into network outages, system monitoring can ward off disruptive and expensive information system failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems based on a variety of platforms.
How Your Louisville Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Louisville or throughout the state of Kentucky, Progent's online network support engineers are ready to provide effective and economical system support the instant your business needs it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair computer problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Louisville office relies on a local independent consultant or employs an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to deal with sudden network crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Organizations in Louisville
Progent's online technical help services allow your Louisville organization to enjoy the benefits of timely, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will acquire added strategic value by becoming increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local support resources
    For most offices in Louisville or anywhere in Kentucky, nearby network service resources, whether consisting of outside consultants or an internal IT staff, can take care of the majority of network issues. On the other hand, serious problems may strike when your regular resources are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite support people. In these instances, Progent's online service professionals offer a convenient, fast, and budget-friendly solution to augment your regular resources and to transfer useful information to improve your ability to deal with downstream problems locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller offices commonly rely on independent freelance service providers. Although freelance service people carry smaller overhead than big support companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the absence of backup help may force your company to wait for help during an emergency. As your company expands, system unavailability and problems with vital applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve support experts to make sure your network remains available.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often begin with an information system implemented on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can impede the success of the organization. These poorly designed environments require proper assessment, smart strategic planning, and extensive IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet vital business demands and ease downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller organizations need guidance and technical education to negotiate an increasingly complex array of product alternatives available for promoting business success and improving efficiency. They do not need a computer consultant who is attempting to sell a certain vendor's products. IT support and product sales can result in a situation where the proposed solution is built around a profitable product instead of the true needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match technical expertise with the real needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, at the forefront of network service, performing a wide range of technical tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only world-class IT skills, but also a support engineer with field-tested methods for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help per minute. Consequently, you pay just for received support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no retainer for services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be tempted to allow minor problems to fester.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by every staff member to every customer. The discipline of detailing and organizing support records allows more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.