Fast and Affordable Remote Support for Louisville Information Networks
For organizations located in Louisville or anywhere in the state of Kentucky, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's online support engineers offer exceptional value because they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. Efficient support reduces immediate expenses because service calls require minimal billable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits additionally in indirect expenses by reducing or eliminating system downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online technical support experience is particularly helpful in environments that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing policy for online help is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to many remote service firms, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and simple model for pricing eliminate situations where quick repairs somehow end up as large bills. Progent's penchant for solving problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies that promote the highest level of efficiency for remote technical support and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to communicate with your computer system without breaching system security.
Progent's powerful service reporting application stores thorough documentation for the support that Progent's customers have received. Progent's staff engineers have the benefit of the details of services rendered to each client by any Progent consultant. This database of problems and resolutions is organized as a conveniently exploitable support database that permits Progent's online support engineers to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft open up other extensive technical knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote service experts can come up with optimal solutions in the least time.
Online technical support services offered by Progent to customers in Louisville and throughout the state of Kentucky include:
Certified MS Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of affordable desktop support services to help your company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration support services plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and validates a person's network technology knowledge at the master level. CCIEs can resolve the most stubborn challenges encountered in network planning, integration, management, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or locating software patches. CCIEs are an excellent value because their broad expertise enables them to find solutions for problems rapidly. In many cases, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can tie into your network by means of sophisticated on-line support technology to perform fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer help for the complete line of Cisco's popular family of networking devices by providing services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can bolster the immunity of your Windows, macOS and OS X, or Linux environment against attacks or help your company to recover rapidly after a damaging breach. Security services offered by Progent cover in depth data security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious attacks; configuring firewalls; establishing safe mechanisms for off-site and mobile communication; securing your email system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a broad array of computer technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that combine Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's group-based methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent remote help resolving anomalies affecting UNIX/Linux systems powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same advanced technology deployed by some of the world's top corporations. Progent's ProSight line of network monitoring and management services covers all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Louisville Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk Call Center or improving your current one, identifying or customizing Help Desk Call Center software products to meet the special demands of your business, or providing temporary phone support staff to supplement your internal Help Desk Call Center group to deal with unusually busy events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of seasoned network consultants provides your workers in Louisville or anywhere in the state of Kentucky fast communication with a reliable support group with years of background delivering phone help and remote repair service for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk recognition as a crucial enabler of business productivity, and Progent's target is to fix instead of just track technical issues.
- Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team provides online advanced consulting support and education in special business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Louisville, or anywhere in the state of Kentucky, online hybrid network monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they result in full-scale emergencies, automated monitoring can avoid disruptive and costly information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a mix of OS platforms.
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Louisville or throughout the state of Kentucky, Progent's online network support specialists can provide expert and cost-effective system support the instant your organization requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while eliminating the expense and lost time that comes with on-premises support visits.
Even if your Louisville organization works with a regular freelance support technician or employs a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to handle sudden system emergencies or particularly challenging integration problems.
Details of Progent's Online Computer Services for Louisville
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services give companies in Louisville or anywhere in the state of Kentucky the greatest leverage for your IT budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center support and network administration, Progent's experts can deliver your business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Louisville and is also ideal for networks in more remote areas of Kentucky that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad selection of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for phone help and requires no ongoing subscription fee for services delivered during normal working hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers the services of authorized specialists who have skill in planning, implementing, and managing networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support services include system integration, Microsoft Exchange expertise, system security design, and shared Help Desk services. Progent's Experts group offers in-depth consulting expertise for critical business applications. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Application Development
MySQL DBA Services and Software Development
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop resource for network generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that address the specific needs of your business.
- Sophisticated Online Access Tools
Protected remote connectivity permits Progent's service professionals to see exactly what your customers see. This makes it possible to produce fast solutions to problems that might otherwise demand a costly personal service call. Sophisticated online access tools and expert engineers combine to enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Availability
For companies with mission-critical applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious businesses whose clients need instant recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical knowledge, refined support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, in the trenches of IT service, executing a broad range of technical projects for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. As a result, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for services delivered during regular working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Businesses who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.