Fast Remote Help for Louisville Computer Systems
Urgent Online Technical Support for Louisville SystemsFor businesses in Louisville or anywhere in the state of Kentucky, Progent provides online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISSP-qualified security experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced tools required to solve the majority of information system issues quickly. This lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting experience is especially important for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the services that you actually get. In contrast to typical online service companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor solutions manage to turn into substantial bills. Progent's skill at dealing with problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven processes which permit the maximum level of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to communicate with your company's computer system remotely without breaching corporate security.

Progent's advanced service database system stores thorough documentation of all service that Progent's clients have been provided. Progent's staff engineers have access to the specifics of all help rendered to every Progent client by every Progent consultant. This archive of trouble tickets and solutions is stored as a conveniently accessible internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft make available other extensive technical databases and permit fast response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists can determine optimal solutions in the least time.

Online support available from Progent to customers in Louisville and anywhere in the state of Kentucky include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of information technology enables clients to execute major projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for organizations who don't have the budget to support an internal Call Center but who require quick communication with an efficient Call Center with professional phone assistance as well as the expertise to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Call Center or revamping your current organization, evaluating or modifying Help Desk software to address the particular needs of your corporation, or providing temporary online personnel to supplement your internal Help Desk Call Center team to handle demanding events such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk team of experienced network consultants offers your customers in Louisville or anywhere in the state of Kentucky quick contact with a dependable support resource with substantial experience offering telephone-based help and remote repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a major enabler of business efficiency, and Progent's intent is to fix instead of simply track network issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Louisville, or anywhere in the state of Kentucky, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so your IT support is proactive rather than reactive. By exposing emerging trouble spots before they result in full-scale emergencies, remote monitoring can avoid stressful and expensive service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a mix of operating systems.
How Your Louisville Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Louisville or throughout the state of Kentucky, Progent's online network support specialists can provide expert and affordable system help the instant your business has to have it. Long experience offering online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Louisville organization has a regular independent support technician or maintains a full time organization that know how to deal with ordinary network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to resolve unexpected system crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Organizations in Louisville
Progent's remote network troubleshooting services enable your Louisville business to have the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive added business value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    With most offices in Louisville or anywhere in Kentucky, nearby network service providers, whether represented by freelance consultants or an in-house maintenance staff, can handle the majority of network problems. However, major troubles may occur when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual support personnel. In these cases, Progent's online support specialists provide a convenient, quick, and economical way to augment your regular help and to pass on valuable knowledge to improve your ability to handle downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller offices often depend on independent freelance consultants. While freelance consultants carry less overhead than big support companies and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of backup help may require your company to wait for help during an emergency. As your company grows, system downtime and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses often start with an IT architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto a weak foundation. As a company grows, stability and scalability problems can impede the productivity of the business. These poorly designed environments need proper analysis, smart strategic planning, and extensive IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to handle critical business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller offices need advice and technical training to negotiate an increasingly complex array of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a computer consultant who is trying to resell a certain vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, refined remote support software, and understanding of enterprise networking allow companies to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.