Fast and Affordable Online Support for Louisville Kentucky IT Networks
For companies in Louisville Kentucky, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to help with advanced security design and troubleshooting jobs.
Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. This lowers direct expenses since solutions use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and associated costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you actually get. Unlike typical online service companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor solutions manage to end up as major bills. Progent's skill at solving problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized technologies and proven processes that permit the highest level of efficiency for online engineering help and troubleshooting for IT systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to communicate with your environment remotely without violating system security.
Progent's advanced customer support database system includes extensive records for the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of services provided to every Progent client by every consultant. This history of trouble tickets and resolutions is organized as a conveniently exploitable internal knowledge base that permits Progent's online support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to vendors' internal product engineers so Progent's online service experts can come up with the best resolutions quickly.
Remote support available from Progent to companies in Louisville Kentucky include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers offer network repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop services to assist you company to install, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network professionals, and certifies an individual's networking knowledge at the expert level. CCIEs can handle even the most difficult problems associated with network infrastructure planning, deployment, administration, compliance, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. CCIEs offer excellent value since their depth of expertise enables them to find solutions for problems rapidly. In typical cases, less seasoned consultants can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment using advanced remote support technology to provide efficient, safe, and affordable analysis and remediation.
Kentucky State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Kentucky.
Progent locations in Kentucky State
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling selection of infrastructure products by delivering consulting services such as:
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up rapidly after a serious penetration. Security services offered by Progent include: thorough network security and compliance audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; establishing secure architectures for off-site and mobile connectivity; defending your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a broad array of information technologies including network infrastructure, email systems, network and process security, plus UNIX and Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux-based systems with Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent online help resolving problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's top corporations. The ProSight line of network management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Louisville Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center service options for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting expertise can support you in building an effective new Help Desk or enhancing your current one, selecting or enhancing Help Desk Call Center software products to meet the particular needs of your business, or providing temporary phone support staff to work with your internal Call Center group during high-demand scenarios such as software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of experienced network consultants gives your clients in Louisville Kentucky rapid communication with a dependable technical support resource with substantial experience delivering phone help and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk the reputation as a major driver of company performance, and Progent's policy is to resolve instead of merely document IT issues.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Group provides online and in-depth engineering support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Louisville Kentucky remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By spotting possible problems before they expand into network outages, remote monitoring can head off inconvenient and costly network failures. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems based on multiple platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Louisville Kentucky, Progent's phone-based network support specialists can deliver expert and economical system help the moment your organization requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the expense and lost time associated with in-person service visits.
Even if your Louisville office works with a regular independent support technician or maintains a full time organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected system crises or particularly tough integration projects.
Features of Progent's Online Computer Support for Louisville Kentucky
Progent's phone support, Internet-based repair, network security expertise, and system administration services offer businesses in Louisville Kentucky unparalleled leverage for your IT investment. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Louisville Kentucky and is also ideal for customers in more remote regions that lack technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad array of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides online help on a by-the-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum fee for phone help and requires no monthly subscription fee for support services delivered during normal working hours. This keeps you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco can provide access to authorized specialists with experience in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services consist of technology integration, MS Exchange expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting support for specific application areas. Help available from the Application Experts Team covers:
Dynamics GP Support and Programming
MS Project Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Project Management and Software Design
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient centralized resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that meet the special requirements of your company.
- Advanced Online Access Software
Secure online access permits Progent's service professionals to observe exactly what your customers see. This makes it easier to find quick fixes to issues that could otherwise demand a costly onsite visit. State-of-the-art online connectivity tools and experienced technicians together allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote system analysis.
- Compatibility with Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Uptime
For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose workers need instant access to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical background, refined support tools, and understanding of corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 support, Windows 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no monthly commitment for services delivered during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.