Fast and Affordable Online Support for Louisville Networks
Immediate Phone Help for Louisville SystemsFor organizations located in Louisville or anywhere in Kentucky, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the advanced tools needed to resolve most network problems rapidly. This lowers immediate costs since service calls use up fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the support that you actually get. In contrast to many remote service companies, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where fast solutions manage to end up as big bills. Progent's skill at solving technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized tools and field-tested methodologies that allow the highest level of effectiveness for online technical support and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to access your network without compromising network security.

Progent's advanced service database application maintains thorough records describing the service that Progent's clients have received. Progent's team consultants have access to the specifics of support provided to each Progent client by every Progent consultant. This database of issues and repairs is structured as a conveniently searchable support database that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's online consulting specialists can arrive at the most efficient solutions promptly.

Online support services available from Progent to clients in Louisville and throughout the state of Kentucky include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who don't have the budget to build and maintain an internal Call Center but who require quick response from a reliable Call Center with professional telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for larger businesses and operates as a transparent reinforcement of your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle the toughest network issues, or be ready in overflow circumstances when your regular resources are overwhelmed.

    Progent's Help Desk staff of seasoned information technology consultants offers your computer users in Louisville or anywhere in the state of Kentucky instant communication with an effective support resource with substantial background offering telephone-based consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of business success, and Progent's aim is to resolve and not simply document IT problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers remote professional engineering expertise and training in special business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom development, and education services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Louisville, or anywhere in the state of Kentucky, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By spotting emerging problems before they expand into network outages, automated monitoring can head off disruptive and expensive service breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks based on multiple platforms.
How Your Louisville Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Louisville or anywhere in the state of Kentucky, Progent's phone-based network support engineers are ready to provide expert and economical system help the instant your business has to have it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Louisville company has a regular independent consultant or maintains a full time IT staff that know how to handle the majority of computer problems, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to deal with sudden system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Offices in Louisville
Progent's remote technical help services enable your Louisville company to enjoy the advantages of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business value by becoming more available, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your local support resources
    For most organizations in Louisville and throughout Kentucky, nearby computer support resources, whether consisting of freelance consultants or a full-time IT staff, can take care of the majority of network problems. However, serious problems may spring up when local resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your local service technicians. In these instances, Progent's online support experts give you a convenient, quick, and affordable way to augment your regular resources and to pass on useful information to increase your ability to handle downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often rely on independent freelance consultants. Although independent service people carry smaller internal costs than larger consulting companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may require your company to wait for assistance during an emergency. As your network grows, network downtime and problems with critical software are more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to insure your IT system stays up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses typically start with an IT system created on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get piled onto a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. Such poorly designed environments need proper analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a system infrastructure able to offer the solid foundation to meet critical business requirements and ease future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices need guidance and technical education to navigate through an increasingly complex array of product options available for promoting business growth and enhancing productivity. Businesses do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align technical consulting with the real needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical expertise, refined remote support software, and understanding of corporate IT allow companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.