Fast and Affordable Remote Help for Louisville Information Networks
For businesses located in Louisville or anywhere in the state of Kentucky, Progent provides online support for networks powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online support engineers offer excellent value because they have the real-world experience and are equipped with the advanced tools required to resolve most information system issues quickly. This reduces direct expenses because solutions accumulate fewer billable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating network downtime and associated losses resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online technical support experience is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's billing model for remote support is designed to leverage your network support investment. Progent charges per minute for telephone-based assistance, so you owe only for the support that you receive. Unlike typical online service firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where quick repairs somehow end up as big invoices. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies which promote the highest degree of effectiveness for online help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to communicate with your system remotely without compromising network security.
Progent's proven technical support database system maintains comprehensive histories for all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance delivered to each Progent client by every consultant. This database of issues and repairs is structured as an easily searchable proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's extensive list of accreditations and working associations with major technology companies such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the most efficient resolutions in the least time.
Remote technical services available from Progent to companies in Louisville and anywhere in the state of Kentucky include:
Certified MS Windows Support
Progent's Microsoft-certified online support experts offer computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration consulting, Skype for Business migration consulting, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop support services to help your business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 10 integration assistance as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and indicates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most difficult issues associated with network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs provide excellent value because their broad experience allows them to fix problems rapidly. In typical cases, less qualified consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can interface to your environment using sophisticated on-line support tools to provide fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's popular family of connectivity devices. Cisco technology consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Aironet Wireless APs consulting services, Cisco WiFi controllers consulting, Cisco VPN Consulting services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to improve the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist your business to recover rapidly after a serious penetration. Security solutions offered by Progent include: thorough data security and compliance evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help businesses of any size integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote support services to address a broad spectrum of computer technologies including system architecture, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's group-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Major Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced technology used by many of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to complete major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Louisville Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Call Center or revamping your established one, evaluating or customizing Help Desk application software to address the unique demands of your business, or providing temporary online personnel to supplement your internal Help Desk Call Center resources to deal with demanding events like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of veteran network consultants gives your workers in Louisville or anywhere in the state of Kentucky rapid access to an effective support group with extensive experience offering telephone-based help and online diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's goal is to solve instead of simply track IT problems.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group provides phone-based and in-depth consulting support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Louisville, or anywhere in the state of Kentucky, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By spotting emerging issues before they grow into network outages, proactive monitoring can minimize stressful and costly service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a variety of OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Louisville or anywhere in the state of Kentucky, Progent's phone-based computer support engineers can deliver professional and economical IT help whenever your organization requires it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix IT problems rapidly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Louisville company deals with a local independent consultant or employs a full time IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to deal with unexpected system crises or especially challenging integration problems.
Features of Progent's Remote Computer Support for Louisville
Progent's phone support, remote repair, network security consulting, and system administration services offer companies in Louisville or throughout the state of Kentucky unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your business world class network support while allowing you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to companies in Louisville and is also ideal for customers in more remote areas of Kentucky that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support utilities, service databases, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent offers online help on a per-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for phone support and imposes no periodic retainer for services provided during normal working hours. This keeps you from paying big invoices for simple repairs.
- Access to Cisco Network Design Specialists
Progent's certified experts for Cisco offers the services of on-staff professionals with experience in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings include system integration, MS Exchange expertise, system security design, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting expertise for specific application areas. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Programming
MySQL Project Management and Application Design
Apple Macintosh Support
Amazon Marketplace Web Service Software Integration
By providing a full service centralized source for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that match the specific requirements of your company.
- Sophisticated Remote Connectivity Tools
Secure online access allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce fast fixes to issues that might otherwise require an expensive personal visit. State-of-the-art remote access software and expert technicians together enable Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite support and automated system monitoring.
- Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Service for High System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-constrained organizations whose workers require instant recourse to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent can provide in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 maintenance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server management, Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits by the minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or small service firms who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by every consultant to each customer. The discipline of documenting and archiving service activity results in more effective service and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.