Professional Online Troubleshooting for Lowell, Massachusetts Small Business Computers from World-class Consultants
Small businesses have typically been overlooked by large IT support firms. Some small companies allow themselves to grow dangerously dependent on individual consultants or small consulting organizations who don't have the bandwidth or comprehensive skill sets to respond promptly or effectively to network emergencies. Other small companies resort to mass-market support providers staffed with technicians able to offer standardized fixes for ordinary issues but who do not have the experience and technical scope to handle the diversity of configurations and lack of standardization typical of small business information systems.
Progent's time-tested methodology for providing affordable and effective technical support to small companies has made Progent among the most respected Microsoft-certified IT consulting organizations in the industry. Progent has provided remote help to small businesses in every state in the U.S. (See Progent's client testimonials).
For larger companies, Progent can provide co-sourcing support to reinforce the skills of your in-house network service personnel. This can cut costs and help meet schedules for major projects like application development, disaster recover/business continuity planning, network security audits, office consolidations, or software migrations.
Progent can also provide access to accredited consultants to help your business to design and execute a sensible cloud strategy.
Core IT Areas Serviced by Progent for Business Networks in Lowell, Massachusetts
Progent provides the support of certified experts for all aspects of information technology found in small companies. Technologies serviced by Progent include:
Service Delivery Alternatives Available for Lowell, Massachusetts Companies
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering network support is based on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive activity documentation, dependable follow-up, and tight expense monitoring for an array of network service delivery modes that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist customers to analyze and repair hardware and software problems without the expense or time loss of in-person service visits. The background of Progent's IT engineers allows them to resolve the majority of network issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to address emergency situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's remote computer support expertise.
- Onsite Service
Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to give small companies the optimal solution: on-premises service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business software developers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more concerning how to sign up for Progent's onsite computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems. To learn more, see Online Help Desk Services.
- Consulting Services
Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security consulting, high availability it system consulting, virtualization strategies, plus configuration, programming and training for small business applications including accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including office moves and massive system migrations, extended projects such as business information application programming and customization, relational database application development and administration services, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency services such as data restoration and virus removal.
- Application Server Hosting
Progent can host vital business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is feasible using the type of internal data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same facilities that host the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for full and rapid recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's servers in a setting that not only provides the top level of dependability and scalability but that is also convenient for customers to migrate to another support provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the software in the client's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced remote support to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Lowell, Massachusetts Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise network consulting enable small and midsize businesses to sidestep the pitfalls related to excessive dependence on small service firms or individual engineers.
Teaming with Progent allows your business to:
- Prevent Excessive Reliance on Individual Consultants
For IT support, smaller businesses often depend heavily on freelance engineers. Though individual service engineers have lower overhead than larger IT service firms and can typically charge nominally lower fees, they are frequently spread too thin to react quickly to critical situations. If an independent engineer is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may require your company to wait for assistance during an emergency. As your company grows, network downtime or problems with line-of-business applications get more costly. The dollars you believed you were saving on a freelancer can disappear fast due to lost output. In addition, when freelance engineers encounter new technologies, the unavailability of a large engineering group to count on for advice forces them to train in place while your business winds up with the costs for their ongoing education.
- Have Access to Certified Professionals in Advanced Information Technology Solutions
Many smaller service organizations or independent engineers focused on small business IT support are capable of providing routine fixes but don't have the seasoning to deal cost-effectively with complex network environments with a variety of operating systems, many locations, VoIP systems, remote workers, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large team of specialists can be valuable to your small business because enterprise networks are inherently complex, support issues require in-depth understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and security calls for enterprise-proven best practices.
- Build a Firm Foundation for Growth
Small businesses typically begin with a network implemented on a tight budget. Without a carefully designed architecture, a sequence of improvised fixes commonly get tossed on top of a weak foundation. As a business grows, stability and scalability problems can undermine the productivity of the business. These networks require proper assessment, smart strategic analysis, and broad-based experience to upgrade to an IT infrastructure that can provide the reliable basis to handle current business needs and ease downstream growth.
- Team with Solution Finders, Not Product Vendors
Smaller businesses require direction and education to navigate through an ever more complicated maze of IT options available for accelerating growth and improving productivity. Businesses do not need an IT engineer or service firm that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent offers services only. This permits Progent to match technical support with the genuine needs of customers. Mixing network consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a small business.
Get in Touch with Progent
If your Lowell, Massachusetts business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).