Lowell, Massachusetts Microsoft and Cisco Premier Consulting

Support Delivery Options for Lowell, Massachusetts Companies
Progent has a selection of alternatives for providing small companies with affordable computer services for technical support, consulting, and network management outsourcing. Progent's paradigm for providing network support services is based on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough service documentation, reliable follow-up, and strict expense control across a range of IT service delivery modes that include online repairs, in-person help, and top-level consulting.

• Online Support
  Progent’s Technical Response Center offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and repair network problems without the cost or delay of travel for onsite service visits. The background of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's online computer troubleshooting expertise.

• Onsite Support
  Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small companies the optimal solution: hands-on service professionals when you need them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for in-person service visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more about how and why to sign up for Progent's in-person network support.

• Phone Support
  Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. For details, see Online Help Desk Services for Small Businesses.

• Consulting Services
  Progent offers small businesses affordable access to enterprise-class consultants who can provide assistance with critical technologies such as
• Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant network consulting, virtualization strategies, plus configuration, customization and support for business software including financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as site moves and massive software migrations, extended projects such as business information application development and customization, relational database application programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response such as disaster recovery and virus cleanup.

• Private Cloud Hosting
  Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for customers to migrate to another support provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class reliability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the multi- OS and loosely standardized environments common with small businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the savings related to SaaS hosting alternatives.

• Hybrid Cloud Planning and Integration Consulting
  Progent offers advanced online consulting to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

• ProSight DPS: Managed Backup
  ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Lowell, Massachusetts Small Businesses
Progent's staff size, breadth of information technology skill, and experience with enterprise network support allow small and midsize businesses to sidestep the pitfalls related to over reliance on small support firms or freelance engineers.

Teaming with Progent's Experts allows your small business to:

• Prevent Excessive Reliance on Individual Consultants
  For network support, smaller companies sometimes depend heavily on freelance consultants. Although freelance support providers carry lower expenses than more substantial IT service organizations and can afford to bill nominally lower fees, they are occasionally too overworked to react rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance in case of an emergency. The more your company grows, system downtime or problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can disappear fast due to lost productivity. Also, when freelance engineers confront unfamiliar problems, the unavailability of a large consulting team to depend on for assistance requires them to learn on the job while your organization winds up with the bill for their ongoing training.

• Have Access to Certified Professionals in Complex IT Issues
  Many smaller support firms or freelance engineers focused on small company IT consulting are capable of delivering routine solutions but lack the experience to work efficiently with complicated network infrastructures with mixed operating systems, numerous offices, VoIP systems, remote clients, integrated financial and analytical software, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large group of experts can benefit your small business because big-company networks are characteristically complicated, support problems require in-depth knowledge in many technical areas, and reaching an acceptable degree of stability, availability, and protection requires industry-tested best practices.

• Build a Solid Foundation for Growth
  Small businesses often begin with an IT system implemented on a tight budget. Lacking a proper architecture, a sequence of improvised fixes commonly get tossed onto of a tenuous structure. As a business evolves, stability and scalability problems can hinder the success of the organization. These networks require thorough assessment, intelligent strategic planning, and in-depth experience to migrate to a network environment that will provide the reliable basis to handle critical business requirements and support future growth.

• Partner with Solution Finders, Not Resellers
  Small companies need guidance and education to navigate through an ever more complex maze of technology options offered for accelerating business growth and improving productivity. They do not need a network engineer or support organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent provides services only. This permits Progent to align consulting support with the real needs of customers. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the true requirements of a customer.

Get in Touch with Progent
In case your Lowell, Massachusetts business wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).