Affordable Computer Help from Microsoft premier Professionals for Companies in Lowell, MA
By delivering world-class know-how whenever you require it, making available specialized expertise for key applications, providing high-value services such as virtual data center hosting, invoicing only for help delivered, and requiring no setup fees or retainers for standard services, Progent allows your company to maximize the competitive value of your It network and reduce service costs. Progent recognizes that network security, reliability, and performance are just as critical to small businesses as to major corporations but that smaller companies lack the economy of scale to invest aggressively in computer networks and internal support staffs. Progent's basic value proposition is that no IT support organization can equal Progent's capability to deliver the network support your business requires whenever you require it and at a cost you can justify.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT support staff. This can reduce expenses and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations.
Progent can in addition provide the services of certified consultants to help your business to design and execute a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Office Networks in Lowell, Massachusetts
Progent provides the support of certified experts for all facets of information technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:
Support Delivery Options Available for Lowell, Massachusetts Companies
Progent offers a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing network support services is built on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Service Model promotes fast response, thorough service records, dependable follow-through, and tight cost monitoring for an array of IT support delivery options that include remote repairs, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants allows them to handle the majority of network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time customers to accommodate emergency situations and Progent charges per minute with no startup charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote computer support expertise.
- Onsite Service
Progent provides onsite technical support for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to give small businesses the best of both worlds: onsite support technicians when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The response time for in-person service visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning how to register for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Help Desk Services are designed for small and midsize businesses and local governments who require prompt and reliable access to an online Help Desk Call Center with efficient phone assistance, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Because smaller businesses usually have limited information technology budgets and can spare little management bandwidth for handling network support, Progent's Contact Center Services can be the most efficient way to make sure that small business information systems stay up and running. Learn more concerning Progent's Help Desk Call Center services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network consulting, server virtualization strategies, plus configuration, programming and support for small business programs such as financials, ERP, management reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including site relocations and massive system upgrades, extended projects like business information application development and support, database software programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency response such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of dependability, security, and performance than is possible using the type of on-site data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and managing the systems required for world-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay updated, security and performance is constantly tracked, and systems are regularly backed up and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small organization's servers in a setting that not only delivers the top degree of availability and expandability but that is also convenient for clients to migrate to another service firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow companies with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the mixed- OS and loosely standardized networks common with small businesses, and retains control of the software in the customer's possession so that moving to a new virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced remote support services to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of network technologies including firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can help with advanced security projects like SIEM solutions to help companies meet industry guidelines and government mandates for IT information protection and incident reporting.
The scope and size of Progent's engineering staff bring a powerful array of advantages to companies wishing to maximize the productivity of their information network within an affordable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry background, at the front lines of IT service, executing a wide range of technical projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not just expert technical capability, but also a consultant with field-tested approaches for resolving actual IT problems quickly.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person visits per minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services provided during normal business hours. Many support firms demand substantial minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity does away with major invoices for quick repairs. Another benefit of by-the-minute pricing is that clients are not inclined to permit simple issues to stay unaddressed until they become major problems.
Learn more about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation given by every staff member to each client. The practice of documenting and archiving support records allows more efficient service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Read more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and productive.
Find out additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Lowell, Massachusetts business wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).