Expert Online Support for Lowell, Massachusetts Networks from Microsoft Certified Engineers
Small businesses have traditionally been underserved by major network support firms. Many small companies allow themselves to grow dangerously dependent on freelance consultants or small consulting firms who don't have the bandwidth or extensive skill sets to respond promptly or efficiently to technical crises. Other small companies turn to mass-market support providers that employ technicians trained to offer standardized solutions to common issues but who are missing the background and versatility to deal with the variety of environments and absence of standardization typical of small company IT networks.

Progent's proven approach to providing affordable and effective technical support to small companies has made Progent among the premier Microsoft-certified network service firms in the industry. Progent has delivered remote support to companies in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal network support personnel. Co-sourcing can cut costs and help meet schedules for major projects like application development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations.

Progent can also offer access to certified consultants to help your business to plan and implement a sensible cloud computing strategy.

Main Technical Areas Serviced by Progent for Office Networks in Lowell, Massachusetts
Progent's team of world-class experts provides help for virtually all facets of network systems deployed by companies of any size. Areas served by Progent in and around Lowell include:

Support Delivery Alternatives for Lowell, Massachusetts Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, and IT administration. Progent's model for delivering IT support services is based on the Call Center operational structure common to big IT support organizations. Progent's Help Desk Service Model promotes rapid response, thorough service documentation, dependable follow-through, and strict expense monitoring for an array of IT service delivery alternatives that include online repairs, on-premises support, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and repair network problems without the cost or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to resolve the majority of IT issues quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time customers to accommodate emergency situations and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more information about Progent's remote network support services.

  • Onsite Service
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to deliver small companies the ideal combination: onsite support technicians when you require them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business software programmers. The wait time for on-site service visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning how to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, visit Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and reporting. To learn more, visit Progent's Help Desk Co-management services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with critical products and technologies including Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test platform, company-wide network protection consulting, non-stop it system engineering, server virtualization strategies, plus configuration, customization and support for small business programs such as accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office relocations and massive software migrations, longer term initiatives like customizing an older MRP system to a modern MS Dynamics 365 package, relational database software development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response like disaster recovery and virus cleanup.

  • Infrastructure Consulting Services for Telecommuters
    Progent can assist small and mid-size businesses to plan, configure and troubleshoot the infrastructure needed to support offsite workers. Areas of infrastructure where Progent's consultants can provide guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network design and deployment, and reliable Internet connections. To learn about Progent's infrastructure support services for a remote workforce, go to infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in a setting that not only provides the top degree of dependability and extensibility but that is also simple for clients to transfer to a different support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow small businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network administration while getting world-class availability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed package, can handle the multi- OS and loosely standardized networks typical of small companies, and retains control of the software in the client's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert online support to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex array of network technologies such as firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier security experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of system security and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and statutory regulations for network information protection and reporting.

The scope and depth of Progent's consulting staff offer a powerful set of benefits to organizations trying to increase the productivity of their information system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, at the forefront of IT support, executing a wide range of technical projects for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class IT skills, but also a consultant with proven approaches for solving actual network problems efficiently. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates major bills for quick fixes. Another benefit of by-the-minute billing is that customers are not inclined to allow minor issues to fester until they become major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports given by each consultant to each client. The practice of documenting and archiving service activity allows more efficient support and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces little competition. Small companies who utilize freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and productive. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Lowell, Massachusetts company wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers a wide array of cost-effective services to help your business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer on-premises or online help for individual computers or notebooks or work with your business to design and carry out a large-scale migration to new or updated operating system platforms and applications. Progent can also supply engineers and technicians to assist you to prepare for and implement an office relocation or consolidation designed to cause minimal disruption of your business.

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    Microsoft Windows Server 2008 R2 features outstanding levels of performance, protection, fault tolerance, scalability, and versatility that accelerate output of on-site, branch office, and mobile users. Progent's network experts can deliver cost-effective online engineering, troubleshooting, and training services to help you to design, implement, and maintain Microsoft Windows Server 2008 R2 in order to add substantial strategic value to your network.

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    Progent's management team includes seasoned veterans with years of background delivering network consulting services, troubleshooting, and long-term information system planning to businesses ranging in size from small offices to global enterprises. Great support requires great people, and Progent is proud to have put together a management staff able to provide businesses with the top service value available anywhere.

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    For answers to frequent enquiries concerning becoming a consultant at Progent, see Consulting at Progent Q&A.

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    Progent can provide small companies with an IT management expert who can act as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you deploy appropriate IT products to improve business operations so they align more closely with your business objectives. Your company can develop and install a well conceived IT strategy without absorbing the cost of a full-time Chief Information Officer.

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    Progent's consultants provide expertise in a variety of disciplines relevant to mobile networking including network topology, Activesync, wireless security, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless software development. Progent's certified professionals can save your organization time and expense by using their wireless experience to show you how to select and configure mobile networking solutions that fit the needs of your company. Progent can also optimize your IT infrastructure so that mobile data devices perform more reliably.

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    Cisco offers an extensive array of routers that includes routers built to provide the protection, bandwidth, and availability demanded by customers from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and network uptime. Progent can show you how to choose and configure Cisco routers to establish a reliable foundation for your network and to make it economical to grow as you support new users, start new offices, deploy new services, extend your network to clients and partners, and support a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS platform, such as Cisco's 800 series of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 2900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.

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    Progent's data protection experts can help you to design, install and manage a backup/restore solution built around MSP360 Backup software to protect your resources hosted on any major public cloud. Progent offers end-to-end monitoring and management to prevent data loss caused by user mistakes, software flaws, ill-intentioned insiders, and external assaults such as ransomware.

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    Progent can help you to plan an upgrade to Microsoft Teams from Skype for Business and install, manage, and troubleshoot a cloud or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.

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  • Specialist Lync Server 2013 Front End Pool
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    Microsoft Lync 2013, renamed Skype for Business, allows organizations of any size to create a manageable and secure communications environment that supports a Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, audio/video and web conferencing with app sharing and whiteboard, and both IP and PSTN calling across a broad range of stationary PCs and mobile devices. Progent's certified Lync 2013 experts and network architects can assist your company to evaluate the advantages of Lync 2013, create an on-premises, cloud-based (with Lync Online) or mixed topology appropriate for your current and future plans, implement Lync 2013 so as to speed up your ROI, and deliver live webinar and on-premises training to your IT staff and users. Progent has expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync 2013 with key Office and Microsoft 365 applications such as Outlook and PowerPoint.

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