Affordable Computer Help from Microsoft premier Professionals for Companies in Lowell, MA
By delivering world-class know-how whenever you require it, making available specialized expertise for key applications, providing high-value services such as virtual data center hosting, invoicing only for help delivered, and requiring no setup fees or retainers for standard services, Progent allows your company to maximize the competitive value of your It network and reduce service costs. Progent recognizes that network security, reliability, and performance are just as critical to small businesses as to major corporations but that smaller companies lack the economy of scale to invest aggressively in computer networks and internal support staffs. Progent's basic value proposition is that no IT support organization can equal Progent's capability to deliver the network support your business requires whenever you require it and at a cost you can justify.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT support staff. This can reduce expenses and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations.
Progent can in addition provide the services of certified consultants to help your business to design and execute a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Office Networks in Lowell, Massachusetts
Progent provides the support of certified experts for all facets of information technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:
Service Delivery Options Available for Lowell, Massachusetts Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering computer support is built on the Call Center structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism ensures fast response, comprehensive service records, dependable follow-up, and strict expense monitoring across an array of network service delivery options that include remote repairs, in-person support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Remote Service
Progentís Technical Response Center offers urgent and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and repair network issues without the expense or delay of in-person support calls. The background of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration process for first-time clients to accommodate urgent situations and Progent bills by the minute with no startup fees or time minimums, so you pay only for the support you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's remote network support expertise.
- On-site Service
Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: hands-on service technicians when you require them plus the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business application programmers. The response time for in-person service visits is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning why to register for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Help Desk Call Center Outsourcing Services are designed for all businesses who need fast and dependable access to a professional Help Desk Call Center with efficient phone assistance, remote repair tools, and sufficient technical strength for full problem escalation. Since small and midsize companies usually have limited information technology budgets and can spare little management attention for handling IT support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that small business computer systems stay up and running. Read more details concerning Progent's Helpdesk outsourcing services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can deliver help with vital technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security engineering, high availability network engineering, server virtualization strategies, plus configuration, customization and support for small business programs such as financials, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as site relocations and major system upgrades, longer term projects such as business analytics software development and customization, relational database software programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like data restoration and malware removal.
- Application Hosting
Progent can host vital applications such as Exchange and MS SQL in order to provide small and midsize businesses with greater degrees of dependability, security, and performance than is possible with the type of on-site data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest IT organizations, Progent can save you the expense of creating and managing the systems needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay current, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's servers in a setting that not only provides the highest degree of availability and extensibility but that is in addition simple for customers to transfer to a different service provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit companies with mixed networks to save significantly on the costs of hardware, infrastructure support, and IT management while achieving world-class dependability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the mixed- OS and loosely standardized environments common with smaller companies, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers expert online support services to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize local IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies such as firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on network security and can help with advanced security projects like SIEM solutions to help enterprises meet industry guidelines and statutory regulations for IT information security and reporting.
The scope and depth of Progent's consulting team offer a unique set of benefits to companies wishing to increase the business value of their information system within a realistic budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry experience, at the forefront of network support, executing a broad variety of technical tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for repairing real-world IT problems quickly.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no registration charge and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with king-size invoices for fast fixes. An additional benefit of by-the-minute pricing is that your company won't be inclined to permit incipient issues to fester until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each staff member to each client. The discipline of detailing and archiving support records results in more effective support and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has little competition. Small companies who utilize freelance service providers or who employ internal IT personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
Learn more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Lowell, Massachusetts company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).