Professional Online Troubleshooting for Lowell, Massachusetts Small Business Computers from World-class Consultants
Small businesses have typically been overlooked by large IT support firms. Some small companies allow themselves to grow dangerously dependent on individual consultants or small consulting organizations who don't have the bandwidth or comprehensive skill sets to respond promptly or effectively to network emergencies. Other small companies resort to mass-market support providers staffed with technicians able to offer standardized fixes for ordinary issues but who do not have the experience and technical scope to handle the diversity of configurations and lack of standardization typical of small business information systems.

Progent's time-tested methodology for providing affordable and effective technical support to small companies has made Progent among the most respected Microsoft-certified IT consulting organizations in the industry. Progent has provided remote help to small businesses in every state in the U.S. (See Progent's client testimonials).

For larger companies, Progent can provide co-sourcing support to reinforce the skills of your in-house network service personnel. This can cut costs and help meet schedules for major projects like application development, disaster recover/business continuity planning, network security audits, office consolidations, or software migrations.

Progent can also provide access to accredited consultants to help your business to design and execute a sensible cloud strategy.

Core IT Areas Serviced by Progent for Business Networks in Lowell, Massachusetts
Progent provides the support of certified experts for all aspects of information technology found in small companies. Technologies serviced by Progent include:

Service Delivery Alternatives Available for Lowell, Massachusetts Companies
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for delivering network support is based on the Help Desk structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive activity documentation, dependable follow-up, and tight expense monitoring for an array of network service delivery modes that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified service experts can assist customers to analyze and repair hardware and software problems without the expense or time loss of in-person service visits. The background of Progent's IT engineers allows them to resolve the majority of network issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to address emergency situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's remote computer support expertise.

  • Onsite Service
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to give small companies the optimal solution: on-premises service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business software developers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite support. Learn more concerning how to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems. To learn more, see Online Help Desk Services.

  • Consulting Services
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with vital technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security consulting, high availability it system consulting, virtualization strategies, plus configuration, programming and training for small business applications including accounting, ERP and MRP, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including office moves and massive system migrations, extended projects such as business information application programming and customization, relational database application development and administration services, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency services such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host vital business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is feasible using the type of internal data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same facilities that host the equipment of many of the planet's biggest information technology companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for full and rapid recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's servers in a setting that not only provides the top level of dependability and scalability but that is also convenient for customers to migrate to another support provider or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can handle the mixed- OS and loosely standardized environments common with smaller businesses, and keeps ownership of the software in the client's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote support to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine local IT assets along with cloud services. To help you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Lowell, Massachusetts Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise network consulting enable small and midsize businesses to sidestep the pitfalls related to excessive dependence on small service firms or individual engineers.

Teaming with Progent allows your business to:

  • Prevent Excessive Reliance on Individual Consultants
    For IT support, smaller businesses often depend heavily on freelance engineers. Though individual service engineers have lower overhead than larger IT service firms and can typically charge nominally lower fees, they are frequently spread too thin to react quickly to critical situations. If an independent engineer is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may require your company to wait for assistance during an emergency. As your company grows, network downtime or problems with line-of-business applications get more costly. The dollars you believed you were saving on a freelancer can disappear fast due to lost output. In addition, when freelance engineers encounter new technologies, the unavailability of a large engineering group to count on for advice forces them to train in place while your business winds up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Advanced Information Technology Solutions
    Many smaller service organizations or independent engineers focused on small business IT support are capable of providing routine fixes but don't have the seasoning to deal cost-effectively with complex network environments with a variety of operating systems, many locations, VoIP systems, remote workers, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with global enterprises and Progent's large team of specialists can be valuable to your small business because enterprise networks are inherently complex, support issues require in-depth understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and security calls for enterprise-proven best practices.

  • Build a Firm Foundation for Growth
    Small businesses typically begin with a network implemented on a tight budget. Without a carefully designed architecture, a sequence of improvised fixes commonly get tossed on top of a weak foundation. As a business grows, stability and scalability problems can undermine the productivity of the business. These networks require proper assessment, smart strategic analysis, and broad-based experience to upgrade to an IT infrastructure that can provide the reliable basis to handle current business needs and ease downstream growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses require direction and education to navigate through an ever more complicated maze of IT options available for accelerating growth and improving productivity. Businesses do not need an IT engineer or service firm that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent offers services only. This permits Progent to match technical support with the genuine needs of customers. Mixing network consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a small business.

Get in Touch with Progent
If your Lowell, Massachusetts business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

An index of content::

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Specialists for Microsoft SQL Server
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SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid creation of cutting-edge enterprise-class programs that can give your company a significant competitive edge. SQL Server features core support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, assures you success in planning, deploying and administering Microsoft SQL Server applications that are well connected with other applications based on Microsoft's .NET environment.

Apple Mac Backup Technology Professional VMware VDR Backup Consult
Arkansas Cisco Small Business Computer Consultant Network Installations for Cisco Little Rock, AR, Fort Smith, AR, Fayetteville, AR, Jonesboro, AR
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Azure and Android integration Consulting Azure and Cisco AnyConnect Consult
Windows 8 Specialists
Windows 8.1 Work Folders Technology Consulting

Progent's Microsoft-certified experts can deliver a variety of IT outsourcing and co-sourcing services to assist organizations of all sizes to install, manage, and support IT systems that include desktops, notebooks, tablets, or Windows phones powered by Windows 8.1. For enterprises, Progent's senior project management consultants can assist to design and configure testing labs to assess Windows 8.1 and develop and manage Windows 8.1 migration plans following leading practices.

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Cincinnati Ohio SharePoint 2010 Online Help Consultant for SharePoint 2013 in Cincinnati Milford
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Cisco CCIE Design West Valley City Midvale Riverton West Valley City Utah Small Office Server Support
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Microsoft Certified Expert Oracle 11g Migration Consultant

Progent can provide fast and affordable remote access to an authorized Oracle DBA consultant or an Oracle application programmer. Progent can provide comprehensive database administration services for any version of Oracle including 10g and 11g and can also help design, create, update, or fix Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also provides support for Streams replication technologies and Oracle Recovery Manager.

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Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can expand their reach, reduce their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.

Computer Network Support for Cisco Information Technology Manager for Cisco
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Lync Server 2013 and iPhone Consulting
Microsoft Lync Server 2013 Front End Server Consulting

Lync 2013, now called Skype for Business, enables businesses of all sizes to build a manageable and protected communications environment that supports a BYOD computing model with IM, real-time presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and mobile clients. Progent's certified Lync Server 2013 experts and system architects can help your company to assess the advantages of Lync 2013, create an in-house, cloud-resident (with Lync Online) or mixed topology appropriate for your present and long-term goals, implement Lync 2013 in a way that expedites your ROI, and provide live online and on-premises training to your management staff and end users. Progent offers in-depth expertise in key components of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.

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Microsoft Exchange 2007 Specialists

Progent's expert consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids network disruption, simplifies ongoing support demands, and makes your Exchange Server 2007 easy to administer. For complex multiple server or multi-location migrations, Progent has the experience to finish your move quickly and affordably. Progent's Microsoft Exchange 2007 support, repair, and design offerings include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Microsoft Exchange 2007 Server.

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Windows Desktop Simulation on Apple Mac Computer Consulting
Windows PC Simulation on Apple macOS Online Troubleshooting

For businesses with a mix of Mac and Microsoft Windows desktops, there exist two basic solutions for using Microsoft Windows-dependent software on a Mac: an external connection to an actual Windows PC or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect an Apple Mac to a networked Microsoft Windows-powered PC to run Windows programs and share system resources. Virtual PC for Apple Mac emulates Windows on an Apple Mac system so you are able to run Microsoft Windows applications directly. Progent's macOS and Mac OS X technology consultants can assist your organization to manage these solutions for using Microsoft Windows applications on your Apple Macs and can in addition assist your organization to evaluate and install third-party solutions for Windows PC emulation.

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Consultant Services for Exchange 2000 Server

Progent is one of the most expert information technology support companies for integrating email and messaging systems powered by Microsoft Exchange 2000. Progent is skilled in helping small businesses get the full benefits of Exchange 2000 for typical situations such as upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.

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Consultancy for macOS Online Troubleshooting

Progent provides nationwide online help and troubleshooting services for businesses who operate Apple macOS and OS X environments or whose information systems feature a mix of Mac and Microsoft Windows technology. Progent's experts can provide macOS and OS X users a range of services such as desktop support, upgrading to the most recent edition of macOS from other earlier versions of Apple macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with Apple iPhone and iPad support, or moving to iCloud services. Online IT help provides maximum return for your IT dollar by preserving user productivity and limiting the hours charged for network repair services. Sophisticated remote access utilities and experienced service specialists and consultants allow Progent to solve most IT issues without squandering time and expense by going to your site. In the vast majority of situations your network problems can be remediated by telephone or via a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA premier security specialists to help you with the toughest system issues.

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The Certified Information Systems Auditor accreditation is a recognized qualification that represents mastery in information system security auditing. Certified by the American National Standards Institute (ANSI), the CISA accreditation has candidates pass an extensive test given by the ISACA professional association. Progent offers the services of a CISA-Certified network security audit professional able to assist businesses in the fields of IS audit process, IT governance, systems and infrastructure ROI, IT support, protection of information resources, and business continuity preparedness.

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Progent's network consultants can assist you to evaluate the potential benefits of Hyper-V-powered server virtualization for your business, perform test installations to verify Hyper-V's compatibility with your production applications, evaluate your network architecture for smooth performance with virtualization solutions, assist you in upgrading to Windows Server 2008 and setting up Hyper-V, educate your network management staff to track and manage Hyper-V, offer world-class consulting help for enhancing the security of your virtual servers, establish and validate business continuity procedures that maximize system uptime, and provide continuing consulting and maintenance including low-cost online troubleshooting and comprehensive Help Desk services.

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Progentís Technical Response Center (TRC) provides nationwide extended hours remote assistance for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service professionals offer after-hours phone help and online direct network access to isolate and resolve technical problems rapidly and economically. The scope of IT experience available from Progent's staff of country-wide service engineers allows Progent to escalate even the most difficult network issues to qualified experts as required. For urgent problems, the Technical Response Center tries to respond to your request for service within one hour.

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Microsoft Expert Mid-size Company Network Design and Configuration
Mid-size Office Network Design and Consulting

Progent provides IT services for mid-size businesses with 100 to 250 network users. The medium size company or office has typically been an underserved segment of the market for IT support services. The cost structures and support delivery practices of major outside service firms make them too costly for the ordinary small company or small medium business (SMB), which usually has a minimal information technology budget with which to maintain an IT system whose complexity and capability are frequently comparable to the information systems of much bigger companies. Progent's support delivery model, which takes great advantage of online service, virtual office technology and 24x7 server monitoring, dramatically reduces the network maintenance costs of a small-medium business while providing the small organization with big-company service from professional, world-class consultants with background in a broad range of small business technologies. If your medium size company or small business is searching for levels of IT help appropriate by a medium size office without paying big-company costs, contact Progent.

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Application Programming Professional
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For help writing, enhancing, or troubleshooting business aplications for Windows, any version of Linux, or the Web, Progentís expert team of programmers, database designers, and project managers can help make sure you get the job completed on schedule and within budget. Progent's seasoned software developers can provide cost-effective and expert remote help for jobs as simple as creating VBA macros for Excel or as challenging as developing mission-critical RDBMS applications built on Microsoft SQL Server or Oracle.

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Dynamics GP 2015 SmartList Designer Outsourced Programming
Dynamics GP 2015 Dexterity Development

Microsoft Dynamics GP 2015 R2 features a revamped design that enhances cloud readiness, works with the most popular smart phones and tablets, allows single sign-on with Azure Active Directory, and strengthens security. Dynamics 2015 R2 also simplifies management reporting, includes nine new Workflows, expands the Web Client, and delivers more than 100 enhancements to various applications. Progent's team of Microsoft-certified consultants have the depth and breadth of knowledge and experience to address the critical IT and business issues involved with deploying and managing Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will optimize the business value of your investment in this powerful product.

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Microsoft Office 365 Single Sign On IT Consultants

Microsoft Office 365 Exchange Online allows you to utilize cloud-resident virtual machines, mailboxes and other email infrastructure to reduce hardware expense and administrative overhead. You can configure Exchange Online to host all your Exchange mailboxes, or you can run a hybrid architecture that combines both local as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly online technical support to help your organizations to evaluate the benefits of Exchange Online, design a network topology that aligns with your business needs and IT budget, carry out a non-disruptive migration from your existing Exchange organization to one that includes Office 365 Exchange Online, train your IT staff and users, and provide ongoing consulting and troubleshooting.

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Information Technology Consulting for Microsoft System Center 2012
Microsoft System Center Migration Technical Support

Progent has over 10 years of background integrating, and supporting the core platforms included with System Center and can assist your organization to design, install, support, and repair your System Center solution to optimize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent's consultants can assist your organization to upgrade to the latest edition of Microsoft System Center from a previous one or from a third-party datacenter management solution to provide the advantages of enterprise-class provisioning, automation, security, plus infrastructure and critical application performance monitoring.

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Progent's UNIX platform support services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient one-stop consulting firm to help you build and manage a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE Linux, Debian GNU/Linux and Slackware.

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Remote Management Consultants

Remote server management cards give network administrators complete control over a server without the requirement for a personal presence. Through these management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to a support expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to design, implement, and manage a high-availability business network that incorporates remote server management cards and Progent can utilize these remote server management cards to provide efficient remote technical assistance. Progent has experience with a number of remote server management cards including Aten remote management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.

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Failover Clustered Servers Information Technology Consulting
Windows 2008 Cluster Server Consultant

The clustering technology built into the high-end versions of MS Windows Server 2008 is dramatically redesigned to streamline the installation, setup, and maintenance of clusters that provide improved levels of system availability, protection, performance, and flexibility. New or improved features include automated cluster Validation, revamped setup and deployment, unified cluster management, redesigned cluster infrastructure for maximum availability, better security and quorum models, fewer failure points, more disk and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can assist your company assess the business benefits of Windows clustering, design and execute an installation, educate your IT staff to administer your failover clusters, deliver continuing consulting and technical help services, and produce and validate a workplace recovery procedure.

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Microsoft Operations Manager Network Consulting
Consultant Services for System Center MOM

Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, enhancing and repairing Microsoft SCOM solutions and can provide organizations of all sizes expert online or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to design a topology for SCOM 2012 servers that delivers the performance and resilience needed to watch over your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or on-premises technical support to help you to remediate critical problems uncovered by System Center 2012 Operations Manager.

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Computer Service for Office 365 Outlook
Office 365 Security Small Business IT Consultants

Progent's Microsoft Office and Office 365 consultants can help businesses of any size to incorporate Office desktop and Microsoft Office 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a seamless solution that offers fast ROI and promotes improved business outcomes. Progent can help your company to interface Office or Office 365 applications with one another and with other key Microsoft platforms including SharePoint, Microsoft Exchange Server and SQL Server deployed on-premises or in the cloud. Progent's consultants can also help you to resolve compatibility issues between different releases of Microsoft Office desktop and offers live online instruction to individual users or teams.

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Private Cloud Services Specialists
Small Business Private Clouds Engineer

Progentís private cloud hosting allows small and midsize organizations to run mission-critical applications like SQL and Exchange from a hardened Tier III data center on fully redundant hardware with geographically separate data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restoration. You can use Progentís private cloud to avoid major capital costs for the purchase, upkeep, and management of network equipment and data center facilities while benefiting world-class levels of system availability and physical security.

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Remote Network Monitoring Support

Remote continuous monitoring, automated alerts, and actionable analytical reporting are crucial to maintaining the proper operation of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management technology has progressed to the point that businesses of all sizes can get a level of protection that was previously limited to enterprises. Progent offers several Remote Monitoring and Management solutions delivered as low-cost service packages designed to assist your company to identify and resolve a an array of IT network issues before they get big enough to impact your business.

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Progentís IT outsourcing services offer affordable network consulting for small organizations. Whether it involves designing system architecture, creating an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your network, or developing a web-based business solution, outsourcing your network engineering services can contain costs and minimize risks, permitting network service expenses to grow in a more linear and manageable fashion than is possible by building up a bulky, knowledgeable internal network support staff. Progentís Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available network foundation for your vital business software based on Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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Progent's Cisco-certified Wi-Fi integration experts can assist you to configure, manage, and debug Cisco Wi-Fi devices including Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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Progent's Microsoft-certified experts can provide a range of technical services to assist organizations of any size to install, manage, and troubleshoot IT systems that incorporate workstations, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project managers can assist to set up testing environments to evaluate Microsoft Windows 8.1 and develop and manage Windows 8.1 migration projects based on leading practices.

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Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

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Progent's Cisco CCIE network infrastructure experts can help you to configure, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco IP phone support, and CUCM/CallManager software support.

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Exchange Server 2003 Upgrade IT Consulting

Progent's Microsoft certified consultants can help you design and implement a smooth in-place Exchange Server 2003 migration plan that minimizes network disruption, simplifies ongoing support demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent has the background to finish your move rapidly and economically. Progent's Exchange 2003 help, troubleshooting, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.

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VMware Infrastructure Professional

Progent offers the assistance of a certified VMware VCDX expert to help you design, configure, administer and troubleshoot VMware vSphere-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid deployments. Progent offers advanced expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery.

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Progent can provide rapid online support from Cisco CCIE networking consultants. Progent's CCIE engineers can connect to your environment via advanced remote support tools to deliver quick and affordable troubleshooting and repair of urgent network issues.

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Progentís Microsoft-certified experts offer small and midsize companies computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and information. SharePoint Portal Server offers a central location for your employees or clients to access, manage, distribute and interact with relevant data, documents, and software and to communicate with one another. It allows faster and more intelligent decisions, more efficient access across teams and more streamlined business practices. The primary goal of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge available within and without a business network. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the information theyíve created in a manner that makes data convenient to locate, download and re-use.