Expert Online Service for Lowell, Massachusetts Networks from Certified Engineers
Small businesses have typically been underserved by major IT service organizations. Many small companies permit themselves to grow overly reliant on individual consultants or small support firms who lack the size or extensive skill sets to respond promptly or effectively to technical crises. Other small businesses resort to giant service firms that employ technicians trained to offer standardized fixes for common issues but who do not have the experience and technical scope to handle the diversity of configurations and absence of standards typical of small company IT networks.

Progent's time-tested approach to delivering low-cost and successful network service to small businesses has made Progent one of the premiere Microsoft-certified network consulting firms in the United States. Progent has delivered online support to companies in every state in the United States (See Progent's customer testimonials).

For mid-size and large businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your internal network service team. Co-sourcing can save money and minimize technical risks for big projects such as application development, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of certified experts to help your company to design and implement your cloud strategy.

Main Areas of Expertise Supported by Progent for Businesses in Lowell, Massachusetts
Progent's nationwide group of certified consultants offers help for virtually all facets of information technology deployed by companies of any size. Areas supported by Progent in Lowell include:

Support Delivery Options Available for Lowell, Massachusetts Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering computer support services is based on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Model ensures fast response, thorough activity documentation, consistent follow-up, and strict cost monitoring for a range of IT support delivery alternatives that include online repairs, onsite support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and fix hardware and software issues without the expense or delay of on-premises service calls. The experience of Progent's IT engineers allows them to handle most network problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate urgent situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: on-premises support professionals when you require them plus the on-line help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for on-site support calls is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning how to register for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize companies who need fast and dependable support from a professional Helpdesk with efficient phone assistance, online repair tools, and enough technical strength for all needed escalation. Since smaller companies usually have tight information technology budgets and can provide scant executive bandwidth for dealing with network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that business information systems stay productive. Read more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, non-stop it system engineering, server virtualization strategies, plus configuration, programming and training for small business applications such as financials, operations, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site relocations and massive software migrations, longer term projects such as management reporting software development and customization, database software development and DBA services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key applications like Exchange and MS SQL to provide small and midsize businesses with higher degrees of availability, protection, and recoverability than is possible using the class of on-site data center that is practical for the majority of small organizations. Since Progent utilizes the same facilities that host the equipment of many of the world's biggest IT organizations, Progent can eliminate the cost of building and managing the infrastructure required for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, protection and performance is continually tracked, and systems and data files are consistently backed up and available for complete and prompt recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize company's production servers in an environment that not only delivers the top degree of availability and scalability but that is also simple for clients to migrate to another service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and network management while getting enterprise-class dependability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can handle the multi- OS and non- standardized networks common with small companies, and keeps control of the licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that utilize physical resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so that all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex collection of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of network protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for network information protection and incident reporting.

The breadth and size of Progent's consulting staff offer a unique set of benefits to organizations wishing to maximize the business value of their information system within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world professional background, at the front lines of network support, executing a broad range of technical projects for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for repairing real-world network problems rapidly. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for remote service and in-person visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for services provided during regular business hours. Many support firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size bills for fast fixes. Another benefit of by-the-minute pricing is that customers will not be inclined to allow incipient issues to stay unaddressed until they become big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to each customer. The discipline of detailing and organizing support records results in more efficient service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who wonít release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Small companies who work with freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Lowell, Massachusetts company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Help
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).




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