Affordable Computer Help from Microsoft premier Professionals for Companies in Lowell, MA
By offering professional support whenever you need it, providing in-depth expertise for critical business applications, offering innovative services like virtual data center hosting, billing only for services you receive, and requiring no setup fees or retainers for standard services, Progent helps your company to increase the competitive value of your information system and cut service costs. Progent understands that information system protection, reliability, and efficiency are as important to small businesses as to major enterprises but that smaller organizations lack the leverage to spend aggressively in information technology and in-house service staffs. Progent's basic competitive advantage is that no network consulting firm can match Progent's ability to deliver the IT support expertise your company needs whenever you need it and at prices you can justify.

For larger businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network support personnel. This can cut costs and minimize technical risks for major projects like software development, business continuity planning, security audits, merging datacenters, or technology migrations.

Progent can also offer access to certified consultants to help your company to plan and implement your cloud strategy.

Main Practice Areas Supported by Progent's Consultants for Businesses in Lowell, Massachusetts
Progent's nationwide group of industry certified experts offers support for virtually all facets of information systems found in organizations of any size. Technologies supported by Progent in and around Lowell include:

Support Delivery Alternatives Available for Lowell, Massachusetts Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive activity documentation, dependable follow-up, and tight cost monitoring for a range of network support delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can help clients to analyze and fix hardware and software issues without the expense or delay of on-premises service calls. The background of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to accommodate urgent network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's online network troubleshooting services.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to deliver small and midsize companies the ideal combination: hands-on support professionals when you need them plus the on-line expertise of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning how to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. For details, visit Help Desk Services.

  • Consulting Services
    Progent offers small companies affordable access to enterprise-class consultants who can provide assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, fault tolerant network design, virtualization solutions, plus configuration, customization and support for business software such as financials, ERP, management reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office moves and massive software migrations, longer term initiatives like management information application development and support, relational database application development and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical business applications such as Exchange and Microsoft SQL to provide small businesses with higher levels of availability, protection, and performance than is feasible using the class of internal data center that is achievable for most small companies. Because Progent uses the same facilities that host the equipment of many of the world's biggest IT organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, security and performance is constantly tracked, and systems are regularly backed up and ready for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also simple for clients to migrate to a different service provider or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that permit companies with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure support, and network administration while getting world-class dependability and an unparalleled level of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered service, can support the multi- OS and non- standardized networks typical of small businesses, and retains ownership of the licenses in the client's hands so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting services to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of network products such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Certified security experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government regulations for IT data security and reporting.

The breadth and depth of Progent's consulting team offer a powerful array of advantages to customers wishing to maximize the business value of their information network within an affordable budget. These benefits include:

  • Best Service Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, at the front lines of IT support, executing a broad range of technical projects for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This means that you get not just expert technical skills, but also a consultant with field-tested approaches for solving actual network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for remote service and on-premises help by the minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates major bills for fast fixes. Another benefit of granular billing is that you won't be inclined to allow less critical issues to stay unaddressed until they become big problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation given by every staff member to each client. The discipline of detailing and archiving support records results in more effective service and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces little competition. Small companies who utilize freelance service providers or who employ in-house IT staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Lowell, Massachusetts company wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Help
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Windows consulting experts can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Windows. Remote and onsite assessment and migration support for Windows 10 provided by Progent's consultants include ROI estimates, project supervision, compatibility testing, pilot systems, virtualization architecture, Cloud solutions, mobile device management, teleworker access, data and identity security, automated deployment and management, network design, wired/wireless convergence, disaster recovery planning, group and personal training for network management personnel and users, and ongoing Call Center support services.

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    Altaro VM Backup software provides small organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted architectures and also supports cost-effective cloud backup to Microsoft Azure storage. Headline features include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular recovery options for individual files and emails, extensive support for Windows Server CSV and VMware vCenter for handling larger environments, and the ability to leverage Microsoft VSS technology to back up online VMs with zero downtime. Progent is a certified Altaro partner and can provide a broad range of services to assist you to design, deploy, manage and troubleshoot a backup/restore solution based on Altaro VM Backup.

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    Progent's Microsoft-certified consultants can provide online or in-person expertise to assist organizations of all sizes to plan, deploy, manage, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from earlier releases of Data Protection Manager or from a different backup platform, and Progent can integrate your Data Protection Manager implementation for onsite, cloud-based, or hybrid datacenters. Progent offers occasional support for resolving especially stubborn issues, or comprehensive project management support. Progent's consultants can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    • MOM 2007 Remote Support Services
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    Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, optimizing and repairing SCOM environments and can provide companies of all sizes expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or onsite technical support to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.

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    Windows and Linux Computer Consultants

    If your company network combines Linux-based products technology with Microsoft Windows, Progent can show you how to integrate your computers into a unified network that permits all your OS platforms to run side by side for simple administration, seamless dataflow, high availability, enhanced throughput, and tight security. Progent's UNIX/Linux and Windows coexistence assistance services include network architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online technical help and troubleshooting, in-person technical support, and Contact Center outsourcing.

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    Progent's Microsoft-certified SQL Server 2019 consultants can assist your organization to evaluate the business case for upgrading to SQL Server 2019 and can provide rapid online or onsite contact with consulting experts in solution design and integration, application programming, SQL Server management, and cybersecurity.

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    • ISA 2000 Server Online Technical Support
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    Progent’s Microsoft certified consultants provide small and medium sized companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your business system from attack by outside and inside sources. Forefront TMG and ISA Server provide deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these products to uncover many threats that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through experienced planning and integration of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft engineers can help you to configure Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.

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    Progent’s Microsoft certified consultants can provide small and mid-sized companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that enables the rapid creation of advanced business applications that offer your business a competitive advantage. SQL Server provides core support for XML and can query across the Internet and beyond the corporate firewall. In addition to providing expertise, support and troubleshooting services, Progent’s SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT network. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    If you have a company network with 10 to 50 network clients, Progent's computer outsourcing services save your organization from dependence on single freelance service provider while giving you affordable and reliable access to enterprise-class network expertise. By providing network consulting help when you need it, providing specialized knowledge for critical technologies, offering unique services such as automated network monitoring, and billing only for support you use, Progent offers you an affordable way for optimizing the productivity of your small office network. Progent is the intelligent way for small organizations to build and support a robust and safe IT network and to benefit from fast access to the experienced support typically restricted to enterprises who can afford a large internal IT organization.

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    Progent can provide economical online access to IT engineers with expertise in a broad range of products and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and workstations as well as notebooks and smartphones. Progent can provide expertise for all major data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan, Double-Take Software, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can assist your company to install, upgrade, or maintain backup systems for a range of environments including on-premises, remote, cloud, or a mix.

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    Progent's certified consultants provide computer help and IT consulting expertise for Microsoft Exchange Server 2003, Windows Server 2003, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting expertise for Exchange 2003 Server include system design, installation, project management, local and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and full-service IT outsourcing.

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