Professional Online Troubleshooting for Lowell, Massachusetts Networks from Certified Consultants
Small companies have typically been overlooked by major network support organizations. Some small businesses allow themselves to grow excessively reliant on individual consultants or small support organizations who don't have the size or extensive knowledge to react quickly or efficiently to technical crises. Other small companies resort to giant support firms staffed with personnel able to offer standardized fixes for common issues but who are missing the experience and technical scope to handle the variety of environments and absence of standards typical of small business information systems.
Progent's time-tested approach to providing low-cost and successful network service to small businesses has made Progent among the premiere Microsoft-certified IT consulting organizations in the industry. Progent has delivered online support to businesses in every state in the country (refer to Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing services to add to the subject matter expertise of your in-house network support staff. Co-sourcing can save money and help meet schedules for major projects like application design and development, business continuity preparedness, security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of certified experts to assist your business to design and execute a sensible cloud strategy.
Core Practice Areas Serviced by Progent for Businesses in Lowell, Massachusetts
Progent provides the support of qualified experts for all facets of information technology deployed in small companies. Technologies serviced by Progent's consultants include:
Support Delivery Options for Lowell, Massachusetts Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for delivering network support services is based on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Service Mechanism promotes rapid response, thorough service documentation, reliable follow-up, and tight expense monitoring across a range of network support delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help clients to troubleshoot and repair network issues without the cost or delay of on-premises support visits. The background of Progent's IT consultants allows them to handle most network problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate urgent situations and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's online network troubleshooting services.
- Onsite Service
Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support experts to give small and midsize companies the best of both worlds: in-person service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more about how to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver help with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system engineering, virtual server solutions, plus configuration, customization and support for small business programs including financials, operations, business analytics, sales automation, and office productivity packages. Progent can provide assistance with one-time projects including office relocations and massive system upgrades, extended projects like business reporting application development and customization, relational database application development and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and malware removal.
- Application Server Hosting
Progent can host mission-critical business applications like Exchange Server and MS SQL to provide small and midsize businesses with higher levels of dependability, security, and performance than is feasible with the type of internal data center that is practical for the majority of small and midsize organizations. Since Progent uses the same data centers that support the equipment of some of the planet's biggest IT organizations, Progent can eliminate the expense of building and managing the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs remain current, security and efficiency is constantly monitored, and systems and data files are consistently archived and ready for full and prompt restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's servers in an environment that not only delivers the top level of availability and expandability but that is also convenient for customers to transfer to another service firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that permit businesses with mixed environments to save significantly on the costs of hardware, infrastructure support, and network administration while getting enterprise-class availability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered service, can handle the mixed- platform and loosely standardized networks common with smaller businesses, and keeps control of the software in the client's hands so that moving to a new virtual host is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert remote consulting to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security companies to provide centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide perspective on network security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory requirements for network information protection and reporting.
The breadth and size of Progent's engineering staff bring a unique set of advantages to clients trying to increase the business value of their information system within an affordable budget. These benefits include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, in the trenches of network service, executing a broad variety of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just expert technical help, but also a consultant with field-tested methods for solving actual IT problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for online support and on-premises help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids big bills for fast fixes. Another advantage of by-the-minute pricing is that you are not inclined to allow incipient issues to fester until they become major ones.
Find out more details about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by every consultant to every client. The discipline of detailing and archiving support records allows more effective support and avoids a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who employ internal support staffs gain when Progent transfers information about critical technology and tested methodologies to make their networks more robust, protected, and productive.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Lowell, Massachusetts company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Online Technical Help
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).