Lowell, MA Remote Support from World-class Computer Troubleshooting Consultants
Progent's computer network help services can deliver your Lowell, MA business cost-effective and consistent support from enterprise-class IT experts. By delivering network consulting service when you require it, providing specialized expertise for mission-critical applications, offering unique services such as automated network monitoring, and billing only for services you receive, Progent gives your Lowell, Massachusetts company an economical alternative for optimizing the business value of small-scale office networks. If you run an onsite datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations and local governments to create and maintain a robust and secure IT network and to have fast availability of the seasoned consulting usually available only to enterprises who can support a large in-house IT group.

For mid-size and large businesses, Progent offers co-sourcing services to add to the subject matter expertise of your internal IT support group. This can reduce expenses and minimize technical risks for major projects such as software development, business continuity preparedness, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to help your business to plan and execute your cloud computing strategy.

Key Products and Technologies Serviced by Progent for Office Networks in Lowell, Massachusetts
Progent's group of industry certified engineers offers support for virtually all facets of information technology used by companies of all sizes. Technologies supported by Progent in Lowell include:

Support Delivery Options for Lowell, Massachusetts Companies
Progent has a selection of alternatives for providing small companies with affordable computer services for technical support, consulting, and network management outsourcing. Progent's paradigm for providing network support services is based on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Support Mechanism promotes fast response, thorough service documentation, reliable follow-up, and strict expense control across a range of IT service delivery modes that include online repairs, in-person help, and top-level consulting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and repair network problems without the cost or delay of travel for onsite service visits. The background of Progent's network engineers makes it possible to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical support for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small companies the optimal solution: hands-on service professionals when you need them plus the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for in-person service visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more about how and why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. For details, see Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can provide assistance with critical technologies such as
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant network consulting, virtualization strategies, plus configuration, customization and support for business software including financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as site moves and massive software migrations, extended projects such as business information application development and customization, relational database application programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response such as disaster recovery and virus cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the highest degree of fault-tolerance and expandability but that is in addition simple for customers to migrate to another support provider or to bring internally if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class reliability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered package, can support the multi- OS and loosely standardized environments common with small businesses, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online consulting to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Lowell, Massachusetts Small Businesses
Progent's staff size, breadth of information technology skill, and experience with enterprise network support allow small and midsize businesses to sidestep the pitfalls related to over reliance on small support firms or freelance engineers.

Teaming with Progent's Experts allows your small business to:

  • Prevent Excessive Reliance on Individual Consultants
    For network support, smaller companies sometimes depend heavily on freelance consultants. Although freelance support providers carry lower expenses than more substantial IT service organizations and can afford to bill nominally lower fees, they are occasionally too overworked to react rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may require your company to wait for assistance in case of an emergency. The more your company grows, system downtime or problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can disappear fast due to lost productivity. Also, when freelance engineers confront unfamiliar problems, the unavailability of a large consulting team to depend on for assistance requires them to learn on the job while your organization winds up with the bill for their ongoing training.

  • Have Access to Certified Professionals in Complex IT Issues
    Many smaller support firms or freelance engineers focused on small company IT consulting are capable of delivering routine solutions but lack the experience to work efficiently with complicated network infrastructures with mixed operating systems, numerous offices, VoIP systems, remote clients, integrated financial and analytical software, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large group of experts can benefit your small business because big-company networks are characteristically complicated, support problems require in-depth knowledge in many technical areas, and reaching an acceptable degree of stability, availability, and protection requires industry-tested best practices.

  • Build a Solid Foundation for Growth
    Small businesses often begin with an IT system implemented on a tight budget. Lacking a proper architecture, a sequence of improvised fixes commonly get tossed onto of a tenuous structure. As a business evolves, stability and scalability problems can hinder the success of the organization. These networks require thorough assessment, intelligent strategic planning, and in-depth experience to migrate to a network environment that will provide the reliable basis to handle critical business requirements and support future growth.

  • Partner with Solution Finders, Not Resellers
    Small companies need guidance and education to navigate through an ever more complex maze of technology options offered for accelerating business growth and improving productivity. They do not need a network engineer or support organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent provides services only. This permits Progent to align consulting support with the real needs of customers. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the true requirements of a customer.

Get in Touch with Progent
In case your Lowell, Massachusetts business wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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    Progent can assist you in any and all phases of your migration to Microsoft Exchange 2016 including planning HA system topology for a local, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines, databases and logs; configuring hardware load balancing (HLB) for high-availability CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

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  • Les Kent has a 35-year history of effective network integration, business administration, sales, and operations. He has demonstrated a knack for developing sophisticated information technology solutions in his roles as as a network designer, application developer, project manager, implementation expert, and troubleshooter for small businesses, start-ups, and major enterprises.

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    Progent can provide the assistance of a certified VMware VCDX expert to help your organization design, deploy, manage and repair VMware vSphere-based virtualization solution for on-premises networks, cloud environments, or hybrid cloud systems. Progent can provide advanced expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high availability, fault tolerance, and disaster recovery.

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    Progent offers affordable remote and onsite support to assist organizations to migrate any part of their critical network infrastructure to Google Cloud Platform (GCP). This can save time and equipment costs and enable access to Google's state-of-the-art machine learning tools. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security strategies.

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    Progentís computer outsourcing support offerings for small businesses include designing 2003 Server, .NET, and BackOffice environments, managing migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and in-person repair, fixing stubborn IT problems, and producing a comprehensive security plan. Progent can help you enhance system availability and performance with zero-downtime technologies, resilient network architecture, and proactive server monitoring. Progent also provides project management assistance for large-scale migrations and can help with needs definition, resource identification, bill of materials production, sourcing selection, purchasing logistics, and complete documentation. Progentís computer outsourcing service also features training for office productivity software such as Microsoft Office XP.

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  • System Center 2016 Business Continuity Integration Services System Center 2016 and Office 365 Integration Computer Engineer
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  • Top Microsoft Live Communications Server Specialists Microsoft Expert Live Communications Server Online Troubleshooting

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    Cisco Content Services Switch - Cisco CSS Technical Support Services

    Progent offers fault tolerant load balancing support covering system load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery technology such as Cisco Content Engine. non-stop load balancing vendors for which Progent offers consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks BIG-IP.

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  • Microsoft Exchange 2016 Upgrade Planning Professional
    Microsoft Exchange Server 2016 Upgrade Planning Technical Support

    Progent can assist your business in any and all phases of your migration to Microsoft Exchange Server 2016 including designing high availability infrastructure for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying storage requirements for your virtual machines, databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Top Ranked Skype for Business Back End Server Professionals Skype for Business 2019 Consult
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    In conducting IT tasks for corporate customers, Progent follows a structured methodology driven by defined milestones in order to achieve budgetary, timing and technical goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures derived from the leading practices defined by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, test models, design adjustments, and expert implementation. All facets are documented to make available a comprehensive description of technical services performed and to assist in downstream network maintenance.

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  • Windows 10 OneDrive Help and Support Microsoft Windows 10 Configuration Manager Technology Professional
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  • MOM 2000 Case Studies
    MOM 2000 Case Studies

    Before Progentís Microsoft Operations Manager solution, system problems were handled reactively, once workers complained about them. With the benefit of proactive, computer generated warnings and trend analyses created by MOM, Progent can now address network issues before they grow to be serious enough to disrupt network uptime. Because of MOM, Progent can deal with potential problems before customers are aware that the problems exist. Progent supports MOM 2005 and MOM 2000 to offer small business IT systems enterprise-class reliability, security and productivity.

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  • Windows Server 2016 Cloud Witness Engineers Windows Server 2016 Storage Replica On-site Technical Support
  • Windows Server 2019 USB Drive Witness Consultant On-site Technical Support Windows Server 2019 integration
  • Windows and Linux Online Help Linux with Windows Consultancy
  • Windows, Linux, UNIX, Solaris Technology Consulting Services Network Consultants Windows and Linux
  • Wireless Bridge Setup and Support Cisco Aironet Support Services
  • Work From Home Job MCSE Remote Support Sydney, Melbourne, Brisbane Subcontractor Job MCSE Remote Support Perth
  • Microsoft Computer IT Technical Support Company
  • iPhone 5 Support and Help Network Consulting Apple iPhone

  • Support Nexus 7000 Switch
    24 Hour CCDP Expert Certified Nexus Switch OTV Configuration

    Cisco Nexus switches are engineered to deliver the throughput, scale, dependability, cloud readiness, density, data protection and manageability required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and onsite consulting expertise to help your business to design an optimal switch topology, build test systems to confirm your switching solution, install and configure Nexus switches, create and enforce effective policies, perform security and compliance evaluations, set up advanced monitoring, consolidate network resources through virtualization, troubleshoot switching and routing issues, maximize performance, plan for expected growth, and take advantage of the powerful high-availability (HA) features incorporated into Nexus family of switches. Progent can also assist your business to migrate efficiently from outdated Nexus models or Catalyst switches to current Nexus platforms.

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