Lowell, Massachusetts Microsoft and Cisco Certified Consultants

Service Delivery Options for Lowell, Massachusetts Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's model for delivering network support is built on the Call Center structure familiar to big IT organizations. Progent's Helpdesk Service Mechanism ensures rapid response, thorough service records, reliable follow-through, and strict cost control for an array of IT support delivery modes that include online troubleshooting, in-person support, and high-end consulting.

• Online Service
  Progent’s Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the expense or delay of in-person service calls. The background of Progent's IT engineers allows them to resolve most network issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's remote network support expertise.

• On-site Support
  Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online support engineers to deliver small companies the optimal solution: in-person service professionals when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for in-person service calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more details concerning why to register for Progent's in-person network service.

• Phone Support
  Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems. for more information, refer to Help Desk Services for Small Businesses.

• IT Consulting Services
  Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with vital products and technologies such as
• Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network consulting, server virtualization solutions, plus integration, customization and training for small business software such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can help with one-time projects including site moves and major system migrations, extended projects like business information software development and support, relational database application development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network administration, or emergency response such as disaster recovery and malware cleanup.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the top level of dependability and extensibility but that is in addition simple for customers to migrate to a different service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the mixed- platform and non- standardized environments common with small businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

• Hybrid Cloud Migration Services
  Progent can provide advanced online support to help organizations of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Lowell, Massachusetts Small Businesses
Progent's size, depth of technical expertise, and familiarity with enterprise network consulting enable small businesses to sidestep the problems associated with over dependence on thinly staffed support organizations or freelance engineers.

Working with Progent's Experts enables your business to:

• Prevent Over Dependence on Freelance Consultants
  For network support, smaller businesses often depend excessively on independent engineers. Though freelance support providers carry lower overhead than larger support organizations and can typically bill nominally smaller fees, individuals are often too busy to respond quickly to urgent problems. If a freelance engineer is busy with another customer, sick, on travelling, or in training, the absence of backup staff may force your business to wait for assistance during a crisis. The more your small business expands, network downtime or difficulties with line-of-business programs get more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly due to lower output. Also, when freelance engineers confront unfamiliar problems, the lack of a big engineering group to rely on for advice requires them to learn with the meter running while your organization winds up with the costs for their continuing education.

• Have Access to Expertise in Advanced Information Technology Issues
  The majority of small support firms or independent engineers who concentrate on small business network support may excel at providing routine solutions but lack the background to deal cost-effectively with complicated network environments with mixed platforms, numerous offices, VoIP implementations, mobile workers, integrated accounting and analytical software, eCommerce, and custom business applications. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your company because big-company networks are characteristically complex, integration problems demand thorough understanding of in many technical areas, and reaching an acceptable degree of stability, reliability, and security requires enterprise-proven processes.

• Build a Solid Basis for Growth
  Small companies often begin with an IT system cobbled together on a tight budget. Lacking a proper architecture, a sequence of improvised fixes often get thrown onto of a marginal structure. As a company evolves, reliability and scalability issues can hinder the success of the organization. These environments require thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to a network infrastructure that will provide the reliable basis to handle critical business requirements and support future expansion.

• Partner with Solution Consultants, Not Product Resellers
  Smaller businesses require direction and insight to work through an increasingly complex array of IT options offered for accelerating growth and improving productivity. Businesses do not need a network consultant or support organization that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services exclusively. This permits Progent to align technical support with the real interests of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected vendor instead of being driven by the true needs of a small business.

How to Contact Progent
If your Lowell, Massachusetts business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).