Lowell, MA Remote Help from World-class Computer Network Service Professionals
Progent's computer network support services can deliver your Lowell, MA company affordable and dependable access to enterprise-class computer professionals. By delivering network consulting help when you need it, offering advanced expertise for mission-critical applications, offering unique support such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Lowell, Massachusetts business an economical option for maximizing the productivity of small office information systems. If you run an onsite datacenter, connect to cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses to create and maintain a robust and secure information system and to have fast availability of the skilled help usually available only to corporations who are able to maintain a sizeable in-house IT organization.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the skills of your internal network support group. Co-sourcing can save money and help meet schedules for major IT initiatives such as software development, disaster recovery planning, network security audits, merging datacenters, or software migrations.

Progent can also offer access to certified consultants to assist your company to plan and implement your cloud computing strategy.

Core Practice Areas Serviced by Progent for Businesses in Lowell, Massachusetts
Progent provides the support of qualified consultants for all aspects of network technology deployed in small companies and local governments. Products and technologies supported by Progent's consultants include:

Service Delivery Options for Lowell, Massachusetts Companies
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, and IT administration. Progent's model for delivering network support is built on the Call Center structure familiar to big IT organizations. Progent's Helpdesk Service Mechanism ensures rapid response, thorough service records, reliable follow-through, and strict cost control for an array of IT support delivery modes that include online troubleshooting, in-person support, and high-end consulting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the expense or delay of in-person service calls. The background of Progent's IT engineers allows them to resolve most network issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's remote network support expertise.

  • On-site Support
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's online support engineers to deliver small companies the optimal solution: in-person service professionals when you require them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application developers. The response time for in-person service calls is usually under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more details concerning why to register for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems. for more information, refer to Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with vital products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network consulting, server virtualization solutions, plus integration, customization and training for small business software such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can help with one-time projects including site moves and major system migrations, extended projects like business information software development and support, relational database application development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network administration, or emergency response such as disaster recovery and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the top level of dependability and extensibility but that is in addition simple for customers to migrate to a different service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the mixed- platform and non- standardized environments common with small businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online support to help organizations of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Lowell, Massachusetts Small Businesses
Progent's size, depth of technical expertise, and familiarity with enterprise network consulting enable small businesses to sidestep the problems associated with over dependence on thinly staffed support organizations or freelance engineers.

Working with Progent's Experts enables your business to:

  • Prevent Over Dependence on Freelance Consultants
    For network support, smaller businesses often depend excessively on independent engineers. Though freelance support providers carry lower overhead than larger support organizations and can typically bill nominally smaller fees, individuals are often too busy to respond quickly to urgent problems. If a freelance engineer is busy with another customer, sick, on travelling, or in training, the absence of backup staff may force your business to wait for assistance during a crisis. The more your small business expands, network downtime or difficulties with line-of-business programs get more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly due to lower output. Also, when freelance engineers confront unfamiliar problems, the lack of a big engineering group to rely on for advice requires them to learn with the meter running while your organization winds up with the costs for their continuing education.

  • Have Access to Expertise in Advanced Information Technology Issues
    The majority of small support firms or independent engineers who concentrate on small business network support may excel at providing routine solutions but lack the background to deal cost-effectively with complicated network environments with mixed platforms, numerous offices, VoIP implementations, mobile workers, integrated accounting and analytical software, eCommerce, and custom business applications. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your company because big-company networks are characteristically complex, integration problems demand thorough understanding of in many technical areas, and reaching an acceptable degree of stability, reliability, and security requires enterprise-proven processes.

  • Build a Solid Basis for Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Lacking a proper architecture, a sequence of improvised fixes often get thrown onto of a marginal structure. As a company evolves, reliability and scalability issues can hinder the success of the organization. These environments require thorough evaluation, smart strategic analysis, and in-depth experience to upgrade to a network infrastructure that will provide the reliable basis to handle critical business requirements and support future expansion.

  • Partner with Solution Consultants, Not Product Resellers
    Smaller businesses require direction and insight to work through an increasingly complex array of IT options offered for accelerating growth and improving productivity. Businesses do not need a network consultant or support organization that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services exclusively. This permits Progent to align technical support with the real interests of clients. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected vendor instead of being driven by the true needs of a small business.

How to Contact Progent
If your Lowell, Massachusetts business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Cisco-certified Wi-Fi technology consultants can assist organizations to configure, administer, and debug Cisco Small Business 100/300/500 Wireless Access Points.

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    Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the capability of your current Windows 2K Servers and can simplify network management, provide tech support and repair, and enhance security. Progent can also show you how to create, rationalize, and execute a strategy to upgrade from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in setting up pilot programs to reduce the technical risk involved with moving to Windows 2003 Server by identifying possible hardware and application compatibility issues.

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    Windows and Solaris Integration Support

    Progent's UNIX platform support services provide small businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of experience provides you with a convenient one-stop source to show you how to create and maintain a protected and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent's certified Microsoft Windows 2000 consulting staff can help you optimize the functionality of your existing Windows 2K Servers and can simplify network administration, offer tech support and repair, and enhance security. Progent can also show you how to design, rationalize, and execute a strategy to migrate from Microsoft Windows Server 2K to Microsoft Windows Server 2003. Progent is experienced in designing pilot programs to eliminate the technical risk associated with moving to Windows 2003 Server by uncovering potential hardware and software compatibility problems.

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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast creation of cutting-edge high-end programs that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET environment.

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    Progent applies no startup fee and requires no retainer for support services provided during normal working hours. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed. .

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    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical devices that drive your network environment. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact your business.

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    Progent can provide economical online support from engineers with expertise in a wide array of products and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and workstations plus laptops and smartphones. Progent offers expertise for leading backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware Data Recovery (VDR), and Solaris FLARs. Progent can help you to install, upgrade, or maintain data backup systems for a range of environments such as on-premises, edge to datacenter, cloud, or a mix.

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  • Infor CloudSuite 9.00 Consultancy
    Infor SyteLine CloudSuite Conversion from SyteLine 6 to CloudSuite 9 Consultancy

    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies more than a quarter century of background helping manufacturing, distribution and service organizations to manage supply chains and streamline key business processes in order to bring products to market quickly and adhere to customer schedules consistently. Progent offers the expertise of an ERP specialist with more than 20 years of background working with the SyteLine/CloudSuite Industrial product family. Progent offers online or onsite consulting that can range from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, CPQ, web site integration, technical support, data conversion, Amazon AWS integration, disaster recovery planning, and database administration.

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  • SCDPM 2012 Upgrade Network Engineer SCDPM 2012 and SharePoint Technical Support Services
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  • SQL 2008 Reporting Services Professionals Support and Integration Microsoft SQL Server 2008
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  • SQL Server Integration Services
    24-7 Microsoft SQL Server Remote Support

    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the rapid development of cutting-edge high-end programs that can provide your business a significant competitive advantage. SQL Server provides core support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft technology, ensures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.

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  • Redundant ISP Online Help
    Support Services Automatic Fail-over

    Progent's Cisco-certified IT consultants can show you how to create an affordable, 24x7 Internet configuration solution that can achieve non-stop Internet access through a broad range of fault tolerant Internet network technologies including high availability BGP, transparent fail-over, and redundant Internet Service Providers. Progent offers Cisco Certified Internetwork Expert engineers to help you apply the latest techniques for high availability Internet connectivity to implement an economical, fully redundant Internet interface with automatic failover and other features to deliver zero-downtime Internet access.

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    Progentís Microsoft certified consultants offer small and mid-size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install critical applications rapidly and reliably to appropriate users, reduce product expense and adhere to licensing agreements by determining usage profiles, enhance Windows protection by improving your awareness of weak points and by installing critical patches, manage your external workforce through accepted standards independent of connection or geography, and reduce operational expenses by fully exploiting the administrative capabilities built into Windows. Progentís SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch control, and asset monitoring management including program and hardware inventory.

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  • Top Rated Computer Consultant Job Opportunities Mountain View, CA Urgent Virtual Office Job Microsoft MCITP Engineer
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  • Windows 2000 Integration Microsoft Certified Migration Windows Server 2000
  • Windows 2008 Active Directory Support Services Windows 2008 Active Directory Support Outsourcing
  • Windows 7 Security Engineer Expert Microsoft Certified Consulting Services Windows 7 Upgrade
  • Windows 8 Consultant Best Engineers Windows 8.1
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  • Microsoft Computer Consulting Group Lowell, MA
  • Windows Server 2012 R2 Failover Cluster Technical Consultant Microsoft Expert Technology Consulting Failover Cluster Manager Windows Server 2012
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