Fast and Affordable Online Technical Support for Lower Manhattan Computer Networks
Immediate Phone Help for Lower Manhattan NetworksFor organizations located in Lower Manhattan or anywhere in the state of New York, Progent provides remote help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer exceptional value because they have the real-world background and are equipped with the advanced technology needed to solve most network problems rapidly. This lowers immediate expenses since service calls require fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or avoiding system outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting expertise is particularly valuable for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online service organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for billing avoid situations where quick repairs somehow end up as major bills. Progent's skill at solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and proven methodologies which permit the maximum degree of efficiency for remote help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to link to your company's system without violating corporate security.

Progent's powerful service reporting application maintains thorough records of the service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of assistance rendered to every Progent client by every consultant. This database of problems and resolutions is structured as an easily accessible internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to vendors' internal product engineers with the result that Progent's online service experts can determine the most efficient solutions in the least time.

Remote technical services provided by Progent to clients in Lower Manhattan and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire threat progression including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent’s shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk team of experienced information technology consultants gives your clients in Lower Manhattan or anywhere in the state of New York immediate access to a dependable technical support resource with extensive background offering phone help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a crucial enabler of business performance, and Progent's intent is to resolve instead of just report IT issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote and in-depth consulting support and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Lower Manhattan, or anywhere in the state of New York, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your network support is proactive and automated. By spotting emerging issues before they grow into full-scale emergencies, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a variety of OS platforms.
How Your Lower Manhattan Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Lower Manhattan or throughout the state of New York, Progent's phone-based network support specialists are ready to provide professional and affordable system support the instant your company needs it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Lower Manhattan business has a local independent support technician or maintains an in-house organization that can handle common computer problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to address sudden network crises or especially complicated integration projects.

Advantages of Progent's Network Help for Companies in Lower Manhattan
Progent's online network troubleshooting services enable your Lower Manhattan company to experience the benefits of immediate, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your information system will derive added strategic worth by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    With most organizations in Lower Manhattan or anywhere in New York, nearby computer service resources, whether made up of freelance consultants or a full-time maintenance staff, can handle typical network problems. However, major troubles sometimes strike when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local service personnel. In these situations, Progent's on-call service professionals give you an easy, fast, and affordable way to supplement your local help and to pass on valuable knowledge to increase your capability to resolve future issues in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller organizations commonly rely on individual freelance service providers. Although freelance consultants carry smaller internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may require your business to go without help during an IT crisis. As your network grows, system unavailability and problems with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service experts to make sure your network stays up and running.

  • Create a Solid Foundation for Smooth Expansion
    Companies often begin with an IT architecture created on a shoestring budget. Without a scalable framework, band-aid repairs often get piled on top of an unstable foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. Such badly designed systems require careful assessment, smart long-term planning, and broad-based IT expertise to upgrade to a network architecture able to provide the stable foundation to meet critical business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller offices need guidance and technical training to negotiate an increasingly complex maze of technology alternatives available for accelerating business success and enhancing efficiency. They hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the proposed solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.