Fast Online Help for Lower Manhattan New York Information Networks
For companies located in Lower Manhattan New York, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the advanced tools required to resolve most network issues rapidly. Efficient support reduces immediate costs because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with incidental costs by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. Unlike typical remote support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor repairs somehow turn into big bills. Progent's penchant for solving problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes which allow the highest level of efficiency for remote technical support and repair for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to connect to your network remotely without compromising network security.
Progent's powerful service database application keeps comprehensive histories of the support that Progent's clients have received. Progent's staff service personnel have access to the history of services rendered to every Progent customer by any consultant. This archive of anomalies and repairs is stored as a readily exploitable proprietary knowledge base that enables Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' internal support staff so Progent's remote service specialists are able to determine the best solutions in the least time.
Remote support available from Progent to clients in Lower Manhattan New York include:
Certified Windows Expertise
Progent's Microsoft-premier remote support experts offer computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop consulting and support services to help you company to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and indicates an individual's networking skills at the master level. Cisco CCIEs can handle even the most stubborn issues surrounding network infrastructure design, integration, administration, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to solve problems quickly. In many cases, less experienced engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your environment using state-of-the-art on-line support technology to perform efficient, safe, and affordable analysis and remediation.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's top-selling selection of networking appliances by delivering services such as:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services to strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your business to recuperate quickly after a damaging penetration. Security support services available from Progent cover in depth network security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help organizations of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize local IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a wide spectrum of information technologies including system infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Lower Manhattan Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or enhancing your current organization, selecting or modifying Call Center application software to address the particular demands of your corporation, or adding occasional online staff to work with your in-house Help Desk resources to deal with unusually busy events like software migrations, major updates, or installing brand new applications.
Progent's Call Center team of seasoned information technology professionals gives your clients in Lower Manhattan New York rapid access to a dependable technical support group with extensive background providing phone support and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a crucial contributor to business productivity, and Progent's intent is to fix and not simply document IT issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Group provides phone-based advanced engineering support and education in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Lower Manhattan New York online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your computer maintenance is proactive and automated. By anticipating emerging issues before they grow into network outages, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks based on a mix of OS platforms.
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Lower Manhattan New York, Progent's phone-based computer support specialists can deliver expert and economical IT help the moment your company has to have it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while avoiding the expense and lost time that comes with on-premises service visits.
Even if your Lower Manhattan office has a local independent support technician or employs an in-house organization that can handle the majority of computer issues, Progentís Microsoft certified consultants can still offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to resolve sudden network emergencies or especially challenging integration problems.
Features of Progent's Online Computer Services for Lower Manhattan New York
Progent's online help, remote repair, system security consulting, and network management services give companies in Lower Manhattan New York the greatest leverage for your IT budget. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Lower Manhattan New York and is also ideal for networks in more remote regions that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide selection of Microsoft support tools, service databases, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent provides online support on a per-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for online service and requires no monthly retainer for services provided during regular working hours. This keeps you from paying big bills for routine repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers help from authorized specialists with experience in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting expertise in specific application areas. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Application Design
Apple Mac Integration
Amazon MWS Software Design and Programming
By providing a full service one-stop source for network generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that fit the unique needs of your business.
- State of the Art Online Access Tools
Secure remote access allows Progent's service experts to see precisely what your customers see. This makes it possible to find fast solutions to problems that might otherwise require an expensive onsite visit. Cutting-edge online connectivity tools and experienced technicians together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and automated network monitoring.
- Compatibility with Popular VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for Maximum System Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose workers need instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the limitations of excessive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you are charged only for received services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who work with familiar independent service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.