Fast Online Support for Lower Manhattan New York Networks
For companies located in Lower Manhattan New York, Progent offers online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's online technical support experts provide excellent value due to the fact that they have the real-world background and have access to the advanced technology necessary to solve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions require fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company saves additionally in incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.
Progent's billing policy for online support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike typical online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid situations where quick fixes manage to turn into substantial tabs. Progent's skill at dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which ensure the highest level of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to access your system remotely without compromising corporate security.
Progent's proven technical support reporting system maintains thorough records of the service that Progent's customers have received. Progent's team service personnel have the benefit of the records of services delivered to each Progent customer by every Progent consultant. This database of issues and repairs is structured as a conveniently exploitable support knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's extensive list of certifications and working relationships with important technology companies including Cisco and Microsoft make available additional massive support databases and permit fast response from manufacturers' in-house support staff with the result that Progent's online consulting experts can come up with the best solutions in the least time.
Remote services offered by Progent to customers in Lower Manhattan New York include:
Certified Windows Support
Progent's Microsoft-expert remote support engineers can provide computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to help your business to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure engineers, and indicates an individual's network technology skills at the master level. Cisco-qualified CCIEs can handle the most complex issues encountered in network infrastructure design, deployment, management, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS network management tools and coming up with workarounds or identifying software updates. CCIEs are an exceptional cost-effectiveness since their depth of expertise allows them to resolve problems rapidly. In typical instances, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via advanced on-line support technology to perform efficient, safe, and economical diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's CCIEs can provide assistance with all of Cisco's industry-leading family of networking appliances by delivering consulting services that include:
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help your business to recuperate quickly following a damaging penetration. Security consulting services available from Progent cover in depth information security assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; integrating firewalls; designing secure mechanisms for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a broad array of computer technologies including system architecture, email solutions, system and operational security, plus UNIX and Windows integration. For server economization and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Lower Manhattan Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most problems.
Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your established one, identifying or enhancing Help Desk Call Center software to handle the particular demands of your company, or providing temporary online personnel to work with your in-house Call Center resources to handle high-demand scenarios like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk team of seasoned network experts provides your computer users in Lower Manhattan New York instant assistance from an efficient technical support group with substantial experience providing phone consulting and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a solid enabler of company performance, and Progent's goal is to resolve rather than just track network issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply phone-based professional engineering support and education in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Lower Manhattan New York online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so that your network support is proactive rather than reactive. By exposing potential problems before they expand into downtime, proactive monitoring can ward off disruptive and costly information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate multiple operating systems.
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Lower Manhattan New York, Progent's phone-based computer support specialists can deliver expert and economical system support the moment your business needs it. Long experience offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix IT problems quickly while eliminating the cost and lost time associated with on-site support calls.
Even if your Lower Manhattan organization works with a local freelance consultant or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to handle unexpected system emergencies or particularly tough integration problems.
Benefits of Progent's IT Support for Companies in Lower Manhattan New York
Progent's remote network troubleshooting services allow your Lower Manhattan organization to experience the advantages of immediate, enterprise-class IT support without the cost of managing an in-house IT staff. Your information system will derive greater business value by becoming more reliable, efficient, and protected. Benefits to your company include:
- Seamless virtual expansion of your on-site IT resources
For most businesses in Lower Manhattan New York, local computer service providers, whether consisting of independent consultants or a full-time maintenance staff, can resolve typical network problems. On the other hand, serious problems can spring up when your regular resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your local support technicians. In these cases, Progent's online service specialists offer a convenient, fast, and economical way to supplement your local resources and to pass on useful information to improve your capability to handle future problems in-house.
- Less Reliance on Freelance Consultants
For network maintenance, smaller offices often rely on independent freelance service providers. Although freelance service people carry smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve personnel may force your business to go without assistance during an emergency. As your network expands, network downtime and problems with critical software are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your network stays available.
- Build a Scalable Basis for Smooth Expansion
Companies often start with an information system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a company grows, reliability and expandability problems can impede the success of the organization. These badly designed systems require careful assessment, smart long-term planning, and extensive technical expertise to evolve to a system architecture able to provide the solid foundation to handle vital business requirements and simplify downstream expansion.
- Work with Solution Providers Instead of Product Sellers
Smaller businesses require guidance and technical education to navigate through an ever more complex maze of technology options capable of accelerating business success and enhancing efficiency. These companies hardly need a network consultant who is motivated to resell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed
solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match technical consulting with the real needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical background, refined remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, in the trenches of IT service, executing a broad range of IT tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only expert technical capability, but also a support engineer with proven methods for using technical knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help by the minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal working hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast repairs so you won't be forced to permit minor problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each consultant to each client. The practice of detailing and archiving service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.