Fast Online Help for Lower Manhattan New York Information Networks
Fast Online Support for Lower Manhattan NetworksFor companies located in Lower Manhattan New York, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the advanced tools required to resolve most network issues rapidly. Efficient support reduces immediate costs because solutions use up fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more with incidental costs by reducing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. Unlike typical remote support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor repairs somehow turn into big bills. Progent's penchant for solving problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes which allow the highest level of efficiency for remote technical support and repair for IT networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to connect to your network remotely without compromising network security.

Progent's powerful service database application keeps comprehensive histories of the support that Progent's clients have received. Progent's staff service personnel have access to the history of services rendered to every Progent customer by any consultant. This archive of anomalies and repairs is stored as a readily exploitable proprietary knowledge base that enables Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' internal support staff so Progent's remote service specialists are able to determine the best solutions in the least time.

Remote support available from Progent to clients in Lower Manhattan New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or enhancing your current organization, selecting or modifying Call Center application software to address the particular demands of your corporation, or adding occasional online staff to work with your in-house Help Desk resources to deal with unusually busy events like software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of seasoned information technology professionals gives your clients in Lower Manhattan New York rapid access to a dependable technical support group with extensive background providing phone support and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a crucial contributor to business productivity, and Progent's intent is to fix and not simply document IT issues.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group provides phone-based advanced engineering support and education in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Lower Manhattan New York online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so your computer maintenance is proactive and automated. By anticipating emerging issues before they grow into network outages, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks based on a mix of OS platforms.
How Your Lower Manhattan Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Lower Manhattan New York, Progent's phone-based computer support specialists can deliver expert and economical IT help the moment your company has to have it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair IT problems quickly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your Lower Manhattan office has a local independent support technician or employs an in-house organization that can handle the majority of computer issues, Progent’s Microsoft certified consultants can still offer an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to resolve sudden network emergencies or especially challenging integration problems.

Features of Progent's Online Computer Services for Lower Manhattan New York
Progent's online help, remote repair, system security consulting, and network management services give companies in Lower Manhattan New York the greatest leverage for your IT budget. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk services and network administration, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the limitations of excessive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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