Immediate Remote Troubleshooting for Lower Manhattan New York Networks
Immediate Online Technical Support for Lower Manhattan SystemsFor companies located in Lower Manhattan New York, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they possess the real-world background and have access to the advanced tools needed to solve most network issues rapidly. Efficient support reduces immediate costs because solutions use up minimal billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits even more in incidental costs by reducing or eliminating system outages and related costs stemming from business disruption, upset clients, idle workers, and distracted management. Progent's advanced online consulting expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you owe only for the services that you receive. In contrast to many remote support organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple model for pricing do away with scenarios where speedy. minor solutions manage to turn into substantial invoices. Progent's penchant for handling problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized tools and field-tested processes that promote the maximum degree of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to access your company's system remotely without breaching network security.

Progent's advanced technical support reporting application includes thorough histories of all service that Progent's customers have received. Progent's authorized consultants have access to the details of assistance provided to each Progent client by any engineer. This archive of anomalies and responses is stored as a conveniently exploitable support database that permits Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft open up other extensive technical databases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to find the most efficient solutions quickly.

Remote support services available from Progent to businesses in Lower Manhattan New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top corporations. The ProSight portfolio of network monitoring and management services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract information technology programs. Billing charges for ongoing consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk Call Center software products to meet the unique requirements of your company, or providing temporary online personnel to work with your internal Help Desk team to handle demanding situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology consultants provides your clients in Lower Manhattan New York rapid contact with a dependable network service group with years of experience providing telephone-based support and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a crucial driver of company productivity, and Progent's target is to resolve rather than simply record network problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for popular Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Lower Manhattan New York remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they result in downtime, remote monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments that support a combination of OS platforms.
How Your Lower Manhattan Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Lower Manhattan New York, Progent's phone-based network support specialists are ready to provide effective and affordable IT support the moment your business has to have it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Lower Manhattan business has a local independent support technician or employs an in-house organization that can handle the majority of computer problems, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to deal with sudden system emergencies or particularly complex integration problems.

Advantages of Progent's IT Support for Offices in Lower Manhattan New York
Progent's online support services allow your Lower Manhattan business to enjoy the benefits of timely, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will derive greater business worth by being increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    For most businesses in Lower Manhattan New York, nearby network support resources, whether represented by outside consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, serious problems can spring up when local support personnel are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local service personnel. In these situations, Progent's on-call support experts provide an easy, quick, and budget-friendly solution to augment your regular help and to convey valuable knowledge to increase your ability to deal with downstream issues locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller businesses often rely on individual freelance service providers. Although freelance consultants have less overhead than big service organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may require your company to wait for help during an emergency. As your business expands, network unavailability and trouble with critical software become more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service experts to make sure your network stays available.

  • Build a Scalable Foundation for Smooth Growth
    Companies typically begin with an IT architecture implemented on a modest budget. Without a robust infrastructure, band-aid repairs often get thrown onto an unstable foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. These badly designed environments need careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network architecture able to deliver the stable foundation to handle current business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations require guidance and technical training to negotiate an ever more complex array of product alternatives capable of promoting business growth and improving efficiency. They do not need a network consultant who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can lead to a situation where the recommended solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align IT consulting with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT background, refined support tools, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the front lines of IT service, executing a wide range of technical tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This means that you get not only expert technical skills, but also a consultant with proven methods for applying technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during normal working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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