For small businesses in Lower Manhattan New York, Progent offers technical support for networks based on UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the services of CISA and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online support services offer exceptional value because they have the practical background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to many online support organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for billing avoid situations where fast repairs somehow turn into major invoices. Progent's skill at dealing with technical issues efficiently translates into your company conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a collection of optimized tools and field-proven methodologies which ensure the maximum level of efficiency for online technical support and troubleshooting for small and midsize business information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to interface to your company's network without violating system security.
Progent's sophisticated customer support database application keeps detailed documentation for all support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help rendered to each Progent customer by every consultant. This history of anomalies and fixes is organized as a conveniently retrievable internal knowledge base that allows Progent's remote support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other vast technical databases and permit fast response from manufacturers' in-house product engineers so Progent's remote service experts are able to determine the best solutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone support in Lower Manhattan New York or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote network support professionals possess advanced credentials in a comprehensive array of products and technologies. This broad range of technical skills allows Progent's engineers to handle virtually any emergency that may take place in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with mixed-OS environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote services available from Progent to clients in Lower Manhattan include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a wide spectrum of computer technology including system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy systems to current Windows or Linux-powered solutions. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for troubleshooting problems affecting UNIX/Linux systems powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with the most complex challenges associated with network infrastructure design, deployment, administration, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs are an excellent value since their deep experience allows them to fix even the most intractable problems quickly. In common instances, less seasoned engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few support providers make CCIEs available to support small and medium sized companies. Progent offers fast telephone contact with a CCIE so you can receive immediate help for serious network problems that are hurting business productivity but are outside the scope of your regular IT service group or consultant. Progent's CCIE engineers can connect to your computer system by means of state-of-the-art remote support tools in order to perform quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's top-selling selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-expert online support experts can provide computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of remote PC desktop consulting and support services including Microsoft Windows 7 integration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a range of system protection services to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to clean up rapidly following a serious penetration. Security solutions offered by Progent cover thorough security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your email system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting to help organizations of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class online consulting professionals for special projects that small businesses frequently need. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute critical projects economically and on time. Progent's project-based online consulting services include:
How Your Lower Manhattan New York Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk service offerings for small companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center support services are well suited for smaller businesses who don't have the resources to build and maintain an internal Help Desk but who need quick communication with a dependable Help Desk with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in creating an efficient new Call Center or revamping your established one, evaluating or customizing Call Center application software to address the particular demands of your company, or providing occasional phone support personnel to supplement your internal Call Center team to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center staff of veteran network professionals provides your clients in Lower Manhattan New York instant contact with an effective network service resource with extensive background offering telephone-based help and remote repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center perception as a key contributor to business performance, and Progent's policy is to fix rather than simply record IT problems.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth engineering expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft applications such as Microsoft CRM, Project, MS Office Word, and MS Office Excel. To learn more information on Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can support the artistic facets of Apple Mac environments by delivering phone-based consulting support and education in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or building an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in Lower Manhattan New York remote network monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By spotting potential trouble spots before they grow into crashes, proactive monitoring can ward off stressful and costly network failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks powered by multiple operating systems.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services