For small companies in Lower Manhattan or anywhere in New York, Progent provides help for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve most network issues quickly. Efficient support lowers immediate expenses since solutions require fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by reducing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing model for online help is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical remote service companies, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast fixes manage to end up as large tabs. Progent's skill at handling technical issues quickly results in your company spending less cash.
Progent's Remote Support Tools
Over time, Progent has developed a collection of customized tools and proven methodologies which allow the highest degree of effectiveness for online technical support and repair for small and midsize business information systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the experts of Progent's remote service group to interface to your company's computer system remotely without compromising system security.
Progent's advanced service database application keeps comprehensive histories for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of support rendered to each Progent customer by every engineer. This history of anomalies and responses is organized as a readily exploitable support knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other vast technical databases and permit fast response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find the most efficient solutions quickly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Lower Manhattan or anywhere in New York or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based network support experts offer credentials in a comprehensive array of disciplines. This broad scope of capability enables Progent's consultants to handle virtually any problem likely to take place in a small or midsize company network. Credentials held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To support companies with multi-operating system environments, Progent also provides the skills of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to customers in Lower Manhattan and throughout the state of New York include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad range of information technology including system infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and migration from older systems to the latest Windows or Linux solutions. Progent's group-based methodology for solving technical problems enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent online assistance for analyzing problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to deal with the most stubborn challenges associated with network infrastructure planning, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying program patches. CCIEs are an excellent value since their broad experience allows them to find solutions for even the most difficult problems rapidly. In common cases, less qualified engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few consulting firms make CCIEs available to help small and mid-size businesses. Progent offers quick phone access to a Cisco CCIE so your company can get timely help for complex network infrastructure issues that are hurting business efficiency but are beyond the scope of your ordinary network service personnel. Progent's Cisco CCIE support experts can communicate with your environment via state-of-the-art remote troubleshooting tools to provide quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can provide computer repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and deployment,
Skype for Business Server migration consulting, Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online desktop services such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISSP and ISSAP security engineers offer a variety of security solutions to improve the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist your company to clean up quickly after a damaging penetration. Security consulting services offered by Progent include: thorough network security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm attacks; installing firewalls; establishing secure techniques for off-site and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned online consulting experts for contract projects that small businesses often need. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Lower Manhattan Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center support services are a convenient solution for small organizations who don't have the resources to build and maintain an internal Call Center but who require quick communication with an effective Help Desk with professional telephone assistance as well as the technical depth to escalate complex problems to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Call Center or enhancing your established organization, identifying or modifying Call Center application software to meet the special demands of your corporation, or providing temporary online staff to work with your in-house Help Desk group to handle demanding events such as software transitions, mass upgrades, or rolling out new applications.
Progent's Call Center team of seasoned network consultants offers your clients in Lower Manhattan or anywhere in the state of New York immediate contact with an efficient support resource with years of experience providing telephone-based support and online repair service for networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk the reputation as a major contributor to business success, and Progent's policy is to solve and not simply report IT problems.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Group offers online advanced engineering expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, programming, and training for Microsoft applications such as CRM, MS Project, MS Office Word, and Microsoft Excel. For more concerning Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can promote the creative facets of Apple Mac environments by providing remote help services and education in imaging, audio, and video. Progent's support professionals offer expertise in a variety of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio/video or establishing an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Lower Manhattan, or anywhere in the state of New York, remote network monitoring support based on MS System Center Operations Manager network monitoring, customized by Progent for your environment so your network support is proactive rather than reactive. By exposing emerging trouble spots before they cause crashes, remote monitoring can head off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems based on a variety of OS platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||317 George Street, 3rd Floor
New Brunswick, NJ 08901
||Edison Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||2 University Plaza, Suite 100
Hackensack, NJ 07601
||Saddle Brook Network Support Services
||243 Tresser Boulevard, Penthouse
Stamford, CT 06901
||Stamford Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services