For small and midsize companies located in Lower Manhattan New York, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and business continuity planning.
Progent's online technical support services offer exceptional value because they have the real-world experience and the advanced technology to resolve the majority of network problems quickly. This lowers immediate expenses because solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves even more in incidental expenses by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled clients, idle workers, and de-focused management.
Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you receive. In contrast to many remote support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast repairs somehow end up as substantial invoices. Progent's skill at disposing of problems quickly results in your company saving cash.
Progent's Online Service Tools
Over time, Progent has refined an arsenal of customized technologies and proven methodologies that promote the maximum degree of efficiency for online help and troubleshooting for small and midsize business information systems. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's Technical Response Center to communicate with your computer system without breaching network security.
Progent's advanced customer support database system stores extensive histories of all support that Progent's customers have received. Progent's team consultants have the benefit of the details of services delivered to each client by every Progent consultant. This archive of anomalies and solutions is organized as a quickly searchable internal knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft permit access to other extensive technical knowledge bases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting specialists can arrive at optimal resolutions promptly.
Get Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Lower Manhattan New York or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's online network support engineers possess credentials in an extensive array of technologies. This broad scope of technical skills allows Progent's consultants to resolve almost any emergency likely to take place in a small company information system. Certificates earned by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To help customers with mixed-operating system environments, Progent also offers access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to small businesses in Lower Manhattan include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad array of computer technology including system infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux solutions. Progent's team-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can provide emergency remote assistance for diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and certifies a person's network technology skills at the master level. Cisco CCIEs can handle the most intractable issues surrounding network design, installation, maintenance, protection, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or locating software patches. Cisco CCIEs are an excellent cost-effectiveness because their deep experience enables them to fix the most intractable problems rapidly. In common cases, less experienced engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so you can get immediate help for complex network infrastructure issues that are lowering worker productivity but are beyond the comfort zone of your local computer support group or consultant. Progent's Cisco CCIE support experts can tie into your environment by means of sophisticated remote support tools to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's popular selection of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-certified remote service professionals can provide computer problem solving and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of online desktop support such as Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of security solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your business to recuperate quickly after a serious breach. Security services offered by Progent cover in depth network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from malicious attacks; configuring firewalls; building secure mechanisms for remote and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting experts for special projects that small companies often need. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Lower Manhattan New York Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are well suited for small businesses who don't have the resources to support an internal Help Desk but who require fast communication with a reliable Help Desk with professional phone support as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or enhancing your established one, evaluating or customizing Help Desk software to address the unique requirements of your company, or providing occasional online personnel to supplement your existing Help Desk Call Center resources to handle unusually busy situations like software transitions, major updates, or installing brand new business software.
Progent's Call Center staff of seasoned network professionals provides your computer users in Lower Manhattan New York fast assistance from an efficient network service resource with substantial experience offering phone consulting and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a major contributor to business performance, and Progent's target is to resolve and not simply annotate IT problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team offers online and in-depth engineering expertise and education in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, MS Word, and Microsoft Office Excel. To read more information on Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac experts can promote the imaginative elements of Mac environments by delivering remote help services and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio or video or building an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Lower Manhattan New York remote computer system monitoring services powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your network support is proactive rather than reactive. By anticipating emerging trouble spots before they grow into downtime, system monitoring can avoid disruptive and expensive network breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate a variety of platforms.
To get in touch with Progent about emergency online support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services