UNIX, Linux, Solaris, and Apple Mac OS X Technical Support

For small and midsize companies in Lower Manhattan New York, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and business continuity planning.

Progent's online support services represent exceptional value because they have the real-world experience and the advanced technology to solve most information system issues rapidly. This lowers immediate expenses because service calls accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your location. Your company benefits even more with indirect costs by reducing or eliminating system outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many remote support firms, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for billing save you from situations where fast repairs manage to end up as large bills. Progent's skill at dealing with technical issues quickly translates into your company saving money.

Progent's Remote Support Tools
Over the years, Progent has developed an arsenal of optimized technologies and field-tested methodologies that ensure the highest level of efficiency for online engineering help and repair for small company computer systems. Progent provides protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your company's environment remotely without breaching corporate security.

Progent's proprietary service database application stores comprehensive records for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of assistance delivered to each customer by any engineer. This database of problems and resolutions is organized as a conveniently accessible support knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available other vast support knowledge bases and permit fast access to vendors' in-house support staff with the result that Progent's online service specialists are able to find the most efficient resolutions quickly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Lower Manhattan New York or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.

Online Support Services Offered Progent
Progent's phone-based technical service professionals offer credentials in an extensive array of technologies. This broad range of technical skills permits Progent's consultants to handle practically any problem that may crop up in a small or midsize business information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with mixed-platform networks, Progent also provides the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.

Online technical support services provided by Progent to companies in Lower Manhattan include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of information technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified management, and migration from legacy applications to current Windows or Linux-powered environments. Progent's team-oriented methodology for solving network issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX/Linux support engineers can provide emergency online help for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and indicates a person's network technology skills at the expert level. CCIEs know how to resolve even the most intractable challenges occurring in network design, integration, management, security, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS network management utilities and developing alternate approaches or identifying software updates. CCIEs offer exceptional value because their depth of experience permits them to fix the most intractable problems quickly. In common instances, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can fix in a few minutes. Few service firms make CCIEs accessible to support small and mid-size companies. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can get urgent assistance for complex network infrastructure problems that are lowering business productivity but are not within the comfort zone of your ordinary computer maintenance group or consultant. Progent's CCIE support experts can connect to your environment using state-of-the-art remote support tools in order to provide quick, secure, and economical analysis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.

• Certified Windows Expertise
  Progent's Microsoft-certified online service experts can deliver computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad variety of technology support services such as Microsoft Windows Server 2022 solution design and migration support, Windows Server 2019 consulting, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a full range of remote desktop support and troubleshooting services including Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP, ISSAP, and CISM Premier Network Security Professionals
  Progent's certified CISM and CISSP security engineers offer a range of system protection services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to clean up quickly following a serious penetration. Security consulting services available from Progent include: thorough security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recovery from malicious assaults; integrating firewalls; designing secure architectures for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online consulting to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that utilize local IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

• Call Center Support
  Progent's Call Center programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Call Center services are designed for smaller businesses who lack the resources to support an internal Help Desk Call Center but who want fast communication with an efficient Call Center with professional telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level consultants.

  Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk or improving your current one, identifying or enhancing Call Center software products to meet the unique demands of your business, or adding occasional online staff to reinforce your in-house Help Desk team to handle high-demand scenarios such as software migrations, major upgrades, or installing brand new applications.

  Progent's Help Desk Call Center team of seasoned information technology consultants provides your computer users in Lower Manhattan New York quick contact with an effective technical support group with years of background offering phone help and online troubleshooting for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center perception as a crucial driver of company efficiency, and Progent's policy is to resolve instead of simply report IT problems.

• Business Applications Services: Education, Custom Programming, and Problem Solving
  Progent's Applications Experts Team offers phone-based advanced consulting support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Word, and Microsoft Excel. To learn more information on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Mac professionals can support the imaginative facets of Apple Mac systems by offering phone-based consulting support and education in graphics, sound, and motion video. Progent's consultants can provide help in a variety of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio/video or putting together an audio/video post production lab.

  Online Network Monitoring Services
  Progent offers companies in Lower Manhattan New York remote network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring, customized by Progent to accommodate your business so that your network support is proactive and automated. By anticipating potential issues before they cause downtime, system monitoring can ward off inconvenient and expensive network crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or environments that support a variety of operating systems.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.