UNIX, Linux, Sun Solaris, Mac OS X Support Services

For small companies located in Lower Manhattan New York, Progent offers technical support for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, plus the services of CISA and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.

Progent's remote technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to solve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls accumulate a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent bills per minute for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to typical online support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where speedy. minor repairs manage to end up as big invoices. Progent's penchant for disposing of problems efficiently results in your company saving cash.

Progent's Online Technical Support Tools
Over the years, Progent has developed a set of customized technologies and field-proven processes that permit the maximum level of efficiency for online technical support and troubleshooting for small company computer systems. Progent offers protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to interface to your environment remotely without violating corporate security.

Progent's sophisticated service database system stores extensive histories describing all service that Progent's customers have received. Progent's team engineers have the benefit of the details of assistance provided to each client by every engineer. This archive of trouble tickets and fixes is stored as a quickly accessible proprietary database that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional extensive technical support databases and allow fast access to manufacturers' internal engineering staff so Progent's remote service specialists are able to arrive at the best resolutions promptly.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Lower Manhattan New York or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.

Remote Technical Support Services Provided by Progent
Progent's phone-based network support experts have certified skills in a comprehensive array of disciplines. This broad range of capability permits Progent's consultants to address virtually any problem likely to take place in a small or midsize business information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.

To provide assistance to clients with mixed-OS networks, Progent also provides the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Remote support available from Progent to companies in Lower Manhattan include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology such as system architecture, email solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server consolidation and simplified management, and migration from legacy systems to current Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX and Linux consultants can offer emergency phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure engineers, and indicates a person's networking skills at the master level. Cisco CCIEs know how to handle the most stubborn problems encountered in network infrastructure design, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing workarounds or locating software updates. CCIEs are an exceptional cost-effectiveness because their depth of expertise allows them to find solutions for the most difficult problems quickly. In typical instances, less qualified engineers can struggle for many hours or days with identical problems that a CCIE can fix in a few minutes. Few service organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers fast phone access to a Cisco CCIE so you can receive urgent support for severe network infrastructure problems that are hurting worker productivity but are outside the comfort zone of your ordinary IT maintenance resources. Progent's Cisco CCIE engineers can connect to your environment using sophisticated on-line troubleshooting tools to perform fast, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-premier remote support professionals can provide computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of platform support such as Windows Server 2022 planning and integration consulting, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a full range of remote desktop support and troubleshooting services including Microsoft Windows 11 migration help and designing and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified Network Security Consultants
  Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recover quickly after a damaging penetration. Security support services offered by Progent cover in depth network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile access; securing your messaging system from spam and directory harvest attacks; and instituting 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote support services to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine local resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Microsoft 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk service options for small organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk support services are ideal for small businesses who lack the budget to assemble and manage an internal Help Desk Call Center but who need quick access to a reliable Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

  Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.

  Progent's Call Center consulting support can aid you in creating an effective new Call Center or revamping your established organization, evaluating or customizing Help Desk Call Center software to meet the unique demands of your corporation, or adding occasional phone support personnel to work with your in-house Help Desk team to deal with demanding situations like software migrations, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center staff of seasoned network consultants offers your computer users in Lower Manhattan New York instant contact with a reliable network service resource with substantial background offering phone help and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk perception as a significant contributor to company performance, and Progent's target is to fix instead of merely report network issues.

• Applications Services: Training, Custom Programming, and Integration
  Progent's Applications Experts Team provides online and in-depth engineering expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and MS Office Excel. To find out more about Progent's consulting, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Apple Mac experts can nurture the artistic facets of Macintosh systems by providing remote help support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio or video or building an audio/video post production facility.

  Remote Network Monitoring Support
  Progent can provide companies in Lower Manhattan New York online network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer maintenance is proactive rather than reactive. By anticipating looming problems before they grow into full-scale emergencies, system monitoring can head off disruptive and expensive service crises. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or environments that support a variety of operating systems.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.