For small businesses located in Lower Manhattan New York, Progent offers help for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery planning.
Progent's online technical support engineers represent excellent leverage due to the fact that they have the practical background and the sophisticated technology to resolve most network problems quickly. Efficient support lowers direct costs since service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization benefits even more with indirect expenses by minimizing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's billing model for online support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical online support companies, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate scenarios where speedy. minor repairs somehow turn into large tabs. Progent's penchant for solving technical issues quickly translates into your company conserving cash.
Progent's Online Service Tools
Through years of experience, Progent has developed a collection of customized tools and field-tested processes which ensure the maximum level of effectiveness for online consulting and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's remote service group to interface to your company's computer system remotely without breaching system security.
Progent's advanced technical support database application stores detailed records for all service that Progent's clients have received. Progent's team service personnel have access to the records of all help rendered to each Progent client by any consultant. This database of anomalies and solutions is organized as a quickly searchable internal database that permits Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available additional extensive support databases and allow quick access to manufacturers' in-house product engineers so Progent's online service experts are able to come up with the most efficient resolutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Lower Manhattan New York or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online technical support engineers have certified skills in a comprehensive array of technologies. This broad scope of technical skills permits Progent's engineers to tackle virtually any crisis likely to crop up in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To support businesses with mixed-OS environments, Progent also offers the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical services Offered by Progent to small businesses in Lower Manhattan include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide range of information technology such as network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from older systems to the latest Windows or Linux-powered solutions. Progent's team-based approach to solving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Important Linux versions for which Progent offers expertise include:
- SUSE Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and indicates a consultant's technical knowledge at the master level. CCIEs can resolve the most stubborn issues occurring in network infrastructure planning, deployment, administration, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad expertise allows them to solve even the most intractable problems quickly. In common cases, less experienced engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting firms make CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive immediate help for complex network infrastructure issues that are crippling worker productivity but are not within the experience of your ordinary network support group or consultant. Progent's CCIE consultants can communicate with your environment by means of state-of-the-art remote support technology to provide fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-certified online service professionals can provide computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online PC desktop support and troubleshooting services including Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of security services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help you to recover quickly after a damaging breach. Security services offered by Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; designing safe architectures for off-site and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the services of world-class online consulting professionals for special projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Lower Manhattan New York Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Call Center programs for small companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who don't have the budget to support an internal Help Desk but who want fast response from an effective Help Desk with proficient telephone assistance as well as the available expertise to escalate complex problems to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in building an efficient new Help Desk Call Center or improving your established one, selecting or enhancing Help Desk Call Center application software to meet the unique demands of your business, or adding occasional phone support staff to supplement your existing Call Center team to handle demanding situations such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk staff of seasoned information technology professionals gives your computer users in Lower Manhattan New York quick assistance from an efficient network service group with substantial background offering telephone-based consulting and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center recognition as a key driver of business performance, and Progent's target is to resolve and not merely document IT issues.
Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Team offers phone-based and in-depth engineering support and training in special business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Excel. For additional information concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac consultants can promote the artistic aspect of Mac computing by offering phone-based consulting support and training in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with specific procedures like capturing or digitizing audio/video or building an audio/video post production lab.
Online Network and Server Monitoring Services
Progent offers companies in Lower Manhattan New York online network monitoring services centered around MS Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your computer maintenance is proactive rather than reactive. By uncovering looming problems before they expand into downtime, proactive monitoring can minimize stressful and costly service crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks based on multiple operating systems.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services