For small and midsize companies located in Lower Manhattan New York, Progent offers support for information systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online support services represent excellent value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most network issues quickly. Efficient support lowers direct expenses since service calls take up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating network downtime and associated costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's billing policy for remote support is designed to maximize the impact of your network support investment. Progent charges per minute for phone consulting, so you owe only for the support that you receive. Unlike typical remote support companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with scenarios where fast repairs somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently results in your business conserving money.
Progent's Online Service Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and field-proven processes which allow the highest level of effectiveness for online consulting and troubleshooting for small and midsize business information networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's remote service group to link to your company's environment without breaching corporate security.
Progent's sophisticated technical support database application stores detailed histories of the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help rendered to each Progent client by every Progent engineer. This history of problems and fixes is organized as a quickly accessible support database that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft make available other vast technical support databases and permit quick response from manufacturers' internal engineering staff so Progent's online service specialists can arrive at the most efficient solutions promptly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote services in Lower Manhattan New York or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote technical service engineers offer advanced credentials in a comprehensive set of technologies. This broad scope of capability allows Progent's consultants to handle practically any crisis that may crop up in a small or midsize company network. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with multi-OS environments, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to small businesses in Lower Manhattan include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of computer technology including system infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified management, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies within UNIX/Linux systems powered by leading variants of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest recognition for network engineers, and indicates an individual's network technology skills at the expert level. CCIEs can handle the most stubborn issues occurring in network design, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or locating program patches. CCIEs are an excellent cost-effectiveness since their depth of experience permits them to solve the most complex problems rapidly. In many cases, less seasoned engineers can struggle for hours or days with the same tasks that a CCIE can fix in minutes.
Few support organizations make Cisco CCIEs available to help small and medium sized businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so you can get timely help for severe network problems that are crippling business productivity but are not within the scope of your regular network support providers. Progent's Cisco CCIE consultants can interface to your network using advanced remote troubleshooting tools in order to perform efficient, secure, and economical analysis and remediation.
Progent's CCIEs offer consulting for all of Cisco's top-selling selection of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized Windows Support
Progent's Microsoft-certified online service professionals can deliver computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business migration consulting, Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of online desktop consulting and support services including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISM and CISSP network security engineers offer a range of system protection services to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist your company to recuperate quickly after a serious breach. Security consulting services offered by Progent include: comprehensive security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; designing safe architectures for remote and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class online consulting experts for special IT projects that small companies often request. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Lower Manhattan New York Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk service offerings for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center support services are ideal for smaller companies who lack the budget to build and maintain an internal Help Desk Call Center but who need quick communication with a dependable Call Center with professional telephone assistance plus the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or improving your current one, selecting or modifying Call Center software products to handle the particular requirements of your corporation, or adding temporary online staff to supplement your in-house Help Desk Call Center group during high-demand situations such as software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of veteran information technology experts offers your clients in Lower Manhattan New York immediate assistance from an effective technical support resource with substantial experience delivering telephone-based help and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a key driver of company efficiency, and Progent's goal is to resolve and not just track IT problems.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Team can supply remote advanced consulting support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Excel. To find out more about Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the artistic elements of Apple Mac systems by delivering remote help support and training in imaging, audio, and video. Progent's consultants offer help in a variety of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or integrating an audio/video post production studio.
Online Network Monitoring Services
Progent can provide companies in Lower Manhattan New York online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so that your computer support is proactive and automated. By exposing looming issues before they cause crashes, system monitoring can avoid disruptive and expensive network crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that incorporate multiple operating systems.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services