Fast and Affordable Remote Technical Support for Lower Manhattan New York Computer Networks
Immediate Remote Help for Lower Manhattan NetworksFor businesses in Lower Manhattan New York, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security design and diagnostic issues.

Progent's online support experts provide excellent value because they have the practical background and have access to the sophisticated tools necessary to resolve most network issues quickly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves even more with indirect expenses by minimizing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting expertise is particularly important in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing policy for online help is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to many online support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where fast solutions manage to turn into substantial tabs. Progent's skill at handling problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which permit the maximum degree of efficiency for online consulting and repair for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to access your system without violating system security.

Progent's sophisticated service database system includes detailed documentation for all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of services delivered to each Progent client by any Progent consultant. This archive of issues and fixes is structured as a conveniently searchable support knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' internal product engineers so Progent's remote consulting experts are able to come up with the best solutions promptly.

Online support provided by Progent to customers in Lower Manhattan New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most issues.

    Progent’s shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Call Center staff of seasoned network professionals provides your computer users in Lower Manhattan New York immediate assistance from a reliable network service group with extensive background delivering telephone-based support and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a significant contributor to company success, and Progent's goal is to fix rather than simply annotate technical issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced engineering support and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom development, and education services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Lower Manhattan New York online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your computer support is proactive rather than reactive. By detecting potential trouble spots before they grow into full-scale emergencies, system monitoring can head off stressful and costly information system crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate a variety of OS platforms.
How Your Lower Manhattan Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Lower Manhattan New York, Progent's phone-based network support engineers are ready to deliver effective and economical IT help the instant your organization requires it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix computer problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Lower Manhattan business deals with a local freelance consultant or maintains an in-house organization that can handle common computer problems, Progent’s Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to handle unexpected network emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Offices in Lower Manhattan New York
Progent's remote technical help services allow your Lower Manhattan organization to enjoy the advantages of immediate, enterprise-class IT support without the cost of managing a full-time IT organization. Your network will acquire added business value by being more available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local IT resources
    For most offices in Lower Manhattan New York, nearby network service providers, whether represented by independent consultants or an internal IT staff, can resolve typical technical issues. However, IT crises can occur when local resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service specialists give you an easy, quick, and affordable solution to supplement your local resources and to convey valuable knowledge to improve your ability to deal with downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices commonly rely on individual freelance consultants. While independent service people have less overhead than larger service firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of fallback help may force your business to go without assistance during an emergency. As your network grows, system downtime and problems with critical software become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of backup support expertise to insure your IT system stays up and running.

  • Create a Solid Basis for Smooth Growth
    Organizations often start with an IT system created on a shoestring budget. Without a robust infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the business. Such badly built systems require careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a system infrastructure that can offer the stable foundation to meet current business demands and facilitate future growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses require guidance and technical education to negotiate an increasingly complicated maze of product alternatives available for promoting business success and enhancing efficiency. They hardly need a network consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can result in a scenario where the recommended solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT expertise with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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