Fast Remote Troubleshooting for Lower Manhattan New York Computer Networks
Urgent Phone Consulting for Lower Manhattan SystemsFor businesses in Lower Manhattan New York, Progent provides online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to resolve the majority of network issues rapidly. Efficient support reduces immediate costs because service calls use up minimal billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves even more in incidental expenses by minimizing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support experience is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to many remote service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor fixes manage to end up as large invoices. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven processes that allow the maximum level of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to link to your company's system without violating corporate security.

Progent's proven customer support reporting system includes thorough documentation describing all support that Progent's clients have received. Progent's staff service personnel have access to the details of support provided to every Progent client by every Progent consultant. This history of problems and resolutions is organized as a conveniently retrievable support database that enables Progent's remote support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can find the most efficient resolutions in the least time.

Online support provided by Progent to businesses in Lower Manhattan New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT projects. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these important fields of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk team of seasoned information technology experts offers your clients in Lower Manhattan New York instant access to a large technical support group with substantial experience delivering telephone-based support and online diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a key driver of company efficiency, and Progent's aim is to resolve rather than merely report IT problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides remote professional consulting support and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's consulting, programming, and education services, see Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Lower Manhattan New York online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your business so your computer maintenance is proactive and automated. By detecting potential problems before they evolve into full-scale emergencies, proactive monitoring can avoid disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a variety of OS platforms.
How Your Lower Manhattan Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Lower Manhattan New York, Progent's phone-based network support specialists can deliver effective and economical IT support whenever your business requires it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Lower Manhattan business works with a local independent consultant or employs an in-house organization that can deal with the majority of computer problems, Progent’s Microsoft and Cisco certified engineers can offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to solve sudden system crises or particularly complex integration problems.

Details of Progent's Online Network Services for Lower Manhattan New York
Progent's phone support, remote repair, network security expertise, and network management services give offices in Lower Manhattan New York unparalleled leverage for your support investment. Whether you need one-time telephone help and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can deliver your company enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical knowledge, refined support tools, and understanding of corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, in the trenches of network service, performing a broad range of technical projects for an extensive mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This means that you get not only expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you are charged just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces few competitors. Companies who utilize trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and costly service disruptions.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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