Fast and Affordable Remote Technical Support for Lower Manhattan New York Computer Networks
For businesses in Lower Manhattan New York, Progent offers online technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISA and CISSP-qualified security consultants to help with advanced security design and diagnostic issues.
Progent's online support experts provide excellent value because they have the practical background and have access to the sophisticated tools necessary to resolve most network issues quickly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves even more with indirect expenses by minimizing or eliminating system outages and related losses stemming from business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting expertise is particularly important in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing policy for online help is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to many online support firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where fast solutions manage to turn into substantial tabs. Progent's skill at handling problems quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which permit the maximum degree of efficiency for online consulting and repair for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to access your system without violating system security.
Progent's sophisticated service database system includes detailed documentation for all service that Progent's clients have received. Progent's team engineers have the benefit of the specifics of services delivered to each Progent client by any Progent consultant. This archive of issues and fixes is structured as a conveniently searchable support knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' internal product engineers so Progent's remote consulting experts are able to come up with the best solutions promptly.
Online support provided by Progent to customers in Lower Manhattan New York include:
Authorized Windows Support
Progent's Microsoft-expert online support experts can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help your company with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure engineers, and certifies a person's networking knowledge at the expert level. Cisco CCIEs can resolve even the most stubborn problems associated with network infrastructure design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and developing workarounds or locating program updates. CCIEs are an exceptional value since their deep experience permits them to resolve problems rapidly. In many instances, less experienced service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system using state-of-the-art remote troubleshooting tools to perform fast, secure, and affordable diagnosis and repair.
New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.
Progent locations in New York City Metro Area
||Flatbush Avenue Executive Center, 495 Flatbush Avenue
Brooklyn, NY 11225
||Brooklyn Network Support Services
||3001 Woodbridge Avenue
Edison, NJ 08837
||Edison Network Support Services
||111 Town Square Place, Suite 1203
Jersey City, NJ 07302
||Jersey City Network Support Services
||30 Broad St, 23rd Floor
New York City, NY 10004
||Lower Manhattan Network Support Services
||420 Lexington Ave
New York City, NY 10170
||Midtown Manhattan Network Support Services
||146-B Ferry Street
Newark, NJ 07105
||Newark Network Support Services
||181 New Road, Suite 304
Parsippany, NJ 07054
||Parsippany Network Support Services
||Park 80 West
Saddle Brook, NJ 07663
||Saddle Brook Network Support Services
||405 RXR Plaza
Uniondale, NY 11556
||Uniondale Network Support Services
||73 Market Street, 3rd Floor
Yonkers, NY 10710
||Yonkers Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading family of networking products. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Access Points engineering services, Cisco WiFi controllers support Services, Cisco VPN and Network Security Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of security services to bolster the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or help your business to recover rapidly after a damaging breach. Security support services available from Progent cover comprehensive network security and compliance evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; building secure techniques for remote and mobile access; guarding your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a wide range of information technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help analyzing problems affecting UNIX/Linux networks powered by leading versions of UNIX such as:
Mac OS X
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Lower Manhattan Company Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services allow your business to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center staff of seasoned network professionals provides your computer users in Lower Manhattan New York immediate assistance from a reliable network service group with extensive background delivering telephone-based support and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center perception as a significant contributor to company success, and Progent's goal is to fix rather than simply annotate technical issues.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting staff offers phone-based advanced engineering support and education in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom development, and education services, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Lower Manhattan New York online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your computer support is proactive rather than reactive. By detecting potential trouble spots before they grow into full-scale emergencies, system monitoring can head off stressful and costly information system crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Lower Manhattan New York, Progent's phone-based network support engineers are ready to deliver effective and economical IT help the instant your organization requires it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix computer problems quickly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your Lower Manhattan business deals with a local freelance consultant or maintains an in-house organization that can handle common computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to handle unexpected network emergencies or particularly complex integration projects.
Advantages of Progent's IT Support for Offices in Lower Manhattan New York
Progent's remote technical help services allow your Lower Manhattan organization to enjoy the advantages of immediate, enterprise-class IT support without the cost of managing a full-time IT organization. Your network will acquire added business value by being more available, efficient, and secure. Advantages to your company include:
- Convenient remote expansion of your local IT resources
For most offices in Lower Manhattan New York, nearby network service providers, whether represented by independent consultants or an internal IT staff, can resolve typical technical issues. However, IT crises can occur when local resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual service technicians. In these situations, Progent's on-call service specialists give you an easy, quick, and affordable solution to supplement your local resources and to convey valuable knowledge to improve your ability to deal with downstream problems locally.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller offices commonly rely on individual freelance consultants. While independent service people have less overhead than larger service firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of fallback help may force your business to go without assistance during an emergency. As your network grows, system downtime and problems with critical software become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of backup support expertise to insure your IT system stays up and running.
- Create a Solid Basis for Smooth Growth
Organizations often start with an IT system created on a shoestring budget. Without a robust infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the business. Such badly built systems require careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a system infrastructure that can offer the stable foundation to meet current business demands and facilitate future growth.
- Work with Solution Providers Instead of Product Vendors
Smaller businesses require guidance and technical education to negotiate an increasingly complicated maze of product alternatives available for promoting business success and enhancing efficiency. They hardly need a network consultant who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can result in a scenario where the recommended
solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match IT expertise with the best needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you owe just for received support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by every consultant to every customer. The practice of documenting and archiving service records results in more efficient service and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.