Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Lower Manhattan
Progent’s consulting support for network service organizations in Lower Manhattan New York allows your company to offer your clients Progent's consulting and Help Desk Call Center support with your brand as a seamless supplement to your regular network support group. These services can help you grow your revenue, fill out your service offerings, create happy customers, and improve your bottom line.
Progent’s nationwide roster of network experts, desktop support specialists, network admins, and data security professionals have acted as seamless expansions to the IT staffs of some of the country's largest IT service firms. Progent’s range of expertise allows you to widen the scope of your IT service business, and Progent’s close integration with your support team helps you promote and protect your branding.
Progent is an IT consulting company with 20 years of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network engineers of any independent computer support firm in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's consulting program for network service firms features transparent resale to your clients of professional IT services. Progent invoices you exclusively and performs under your direction to provide your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing is fundamental to an effective IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but a hassle to set up and maintain. Smaller IT service providers do not have the required budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to retain their custom branding while providing their clients world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing program enable you to expand your support volume, the diversity of technologies your firm can handle, the locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT support companies include:
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service organizations allows you to become a sole point of contact for virtually all IT expertise your customers may require. You can build your team and strategic in-house competencies at your own pace without being forced to say no to new business due to a gap in expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Lower Manhattan, New York Companies
Progent's veteran roster of certified engineers offers Lower Manhattan, New York companies a broad array of remote consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:
Learn More Details About Progent's Reseller Support for IT Service Providers in Lower Manhattan, New York For more information about Progent's consulting program for network service organizations in Lower Manhattan, New York, call 1-800-993-9400 or see Contact Progent.