Expanding your remote workforce may have a significant impact on network architecture, security, and company culture. Progent has two decades of experience helping small and mid-size businesses to design, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Lower Manhattan organization to select the appropriate tools and adhere to leading practices in building and maintaining a secure virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent offers support services that go from as-needed guidance for getting you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Lower Manhattan, New York businesses to succeed with any aspect of creating a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and streamlined management.

IP Voice Solutions for Telecommuters
Expanding the company phone system to accommodate telecommuters is critical to maintaining an effective at-home workforce. A variety of cloud-based digital PBX platforms are popular with small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's modern or older platforms for IP voice solutions. Progent can assist organizations of any size to plan or tune a remote VoIP environment that provides the flexibility, transparency and security required for teleworkers. Progent's Cisco-certified CCIE Voice experts can provide advanced support to help organizations optimize their current Cisco IP voice systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers enterprise telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and multimedia apps deployed across the network. CUCM manages other combined media services like unified messaging, video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to support your current CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other older IP voice products, refer to CallManager consulting.
  • Cisco IP Gateways enable integration with PSTN networks and with users operating beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to expand your wide area network infrastructure to support these solutions and deliver online integration and troubleshooting expertise.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing a productive work-from-home solution for your Lower Manhattan, New York business, call 1-800-993-9400 or go to Contact Progent.

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