Enlarging your at-home workforce may have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of experience assisting SMBs to design, deploy, administer, optimize, and debug IT environments that support at-home workers. Progent can help your Lower Manhattan company to select the right tools and follow leading practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for helping you past occasional technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Lower Manhattan, New York businesses to succeed with any facet of creating a high-functioning telecommuting environment by delivering infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Call Desk services, cybersecurity, backup/restore solutions, and centralized management.

IP Voice Solutions for an At-Home Workforce
Expanding the company PBX environment to include remote users is critical to supporting a productive work-at-home solution. A broad range of cloud-based digital PBX platforms are used by small and mid-size businesses to server remote users. Many larger organizations rely on Cisco's current or legacy products for VoIP solutions. Progent can assist organizations of any size to plan or maintain a telecommuter IP voice environment that delivers the versatility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE Voice consultants offer high-level support to assist organizations tune their existing Cisco IP voice environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends high-end telephony features to devices like IP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed across the network. CUCM supports other mixed media services such as messaging, video conferencing, and customer collaboration networks. For more information about Progent's CUCM expertise, see Cisco Unified Communications Manager consultants.
  • Cisco CallManager is Cisco's earlier call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to maintain your existing CallManager deployment or migrate smoothly to Cisco's current IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other early VoIP products, see Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with PSTN networks and with users working outside the corporate perimeter such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to expand your WAN architecture to work with these solutions and provide as-needed deployment and troubleshooting services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing a productive work-from-home solution for your Lower Manhattan, New York organization, call 1-800-993-9400 or visit Contact Progent.

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