In addition to providing fast contact with top-tier IT consultants and subject matter experts to assist Lower Manhattan, New York organizations to resolve specific technical issues or strategic projects, Progent offers short-term staffing to deliver more broadly defined services like PC support, network administration, and Help Desk response. On-demand staffing can help businesses to deal with expected or unplanned increases in demand for IT services, which may result from scenarios such as company mergers, data center relocation, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or new regulations. Temporary supplemental staffing can also cover gaps resulting from the absence of in-house staff members due to vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term IT Staffing Program
Progent's short-term staffing services offer businesses the ability to react to increases in demand for network services without being saddled with the costs and delays that come with vetting and recruiting reliable IT personnel and without the burden of increasing your permanent head count.
Key aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Fast availability of seasoned IT professionals
- Easy initiation, termination, and re-engagement of services
- Transparent extension of your full-time network support team
- Comprehensive reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Close working relationship with a top-level, full-service resource for IT support
Progent's shared Help Desk Call Center program is a specialized flexible staff expansion option that allows IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their internal network staff and Progent's extensive team of IT support specialists. Working as a transparent supplement of your in-house Call Center, Progent's shared Help Desk service is a collaborative support alternative powered by the industry's leading shared professional services tool for managing, service calls, ticketing, assigning ownership, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and onsite IT expertise for businesses throughout the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Lower Manhattan, New York Companies
Progent's veteran roster of certified consultants and technical experts offers Lower Manhattan, New York businesses a wide array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term Staffing Services for Lower Manhattan, New York Companies
To find out more details about Progent's short-term supplemental staffing services for Lower Manhattan, New York companies, call 800-993-9400 or visit Contact Progent.