Besides offering rapid access to high-level network professionals and subject matter experts to help Lower Manhattan, New York businesses to resolve discrete technical problems or longer-term initiatives, Progent can provide temporary supplemental staffing to deliver more generalized assistance like PC help, IT administration, and Call Center services. On-demand staffing can help organizations to deal with anticipated or surprise increases in demand for IT personnel, which may result from situations like company mergers, data center moves, technology upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also fill voids left by the loss of full-time IT personnel due to vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Program
Progent's temporary staff augmentation services give organizations the flexibility to react to surges in demand for IT services without being saddled with the costs and hassle that come with identifying and hiring professional IT help and without the risk of adding to your full-time staff size.
Key features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Service
- Rapid availability of reliable IT professionals
- Easy initiation, termination, and re-engagement of services
- Transparent extension of your in-house network support staff
- Comprehensive reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
- Close relationship with a top-level, full-service resource for IT support
Progent's shared Help Desk program is a proven on-going staff expansion alternative that enables IT organizations to divide the responsibilities of Help Desk support seamlessly between their full-time IT staff and Progent's nationwide team of technical support experts. Working as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk program is a joint service solution powered by the industry's leading shared PSA platform for managing, service calls, generating tickets, assigning responsibility, tracking progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and on-premises IT services for organizations throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Lower Manhattan, New York Organizations
Progent's nationwide team of certified consultants offers Lower Manhattan, New York businesses a broad range of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service organizations include:
Contact Progent for Short-Term Staffing Services for Lower Manhattan, New York Companies
To find out more about Progent's temporary staffing services for Lower Manhattan, New York businesses, call 800-993-9400 or visit Contact Progent.