Consulting Support Services for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were at one time one of the most successful products for maintaining mobile access to email, scheduling, web applications, and other vital business information. Progent can provide Lubbock, Texas companies the expertise of BlackBerry-qualified professionals who can help organizations to maintain their BlackBerry deployments or transition efficiently to a more popular smartphone platform.

As the sophistication of small company networks has increased, and as the demand for world-class protection, dependability, and recoverability has become the standard for businesses regardless of size, successful deployment and support of BlackBerry solutions has become increasingly challenging. To address issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small organizations frequently turn to outside consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the need for an in-house BlackBerry solutions specialist and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, combined with Progent's efficient online service delivery capabilities, gives small companies an economical alternative for incorporating BlackBerry technology productively into their business information system.

Progent's consultants can assist your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Microsoft Exchange Server setup so that your database and email systems function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft software, configure streamlined administration utilities to help you monitor and support BlackBerry smartphones throughout your business, define security policies that are right for your company, customize mobile applications, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be restored quickly and safely.

Integration Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and support of RIM BlackBerry devices, offering a single platform for controlling critical tasks such as smartphone deployment, updates, and deactivation and offering a solid infrastructure for security and high availability. BlackBerry BES Server supports seamless communication between Exchange Server, Groupwise, or Lotus Domino messaging platforms and BlackBerry users and allows wireless synchronization.

BlackBerry BES Server Troubleshooting Support

BlackBerry BES Server provides a wealth of data protection options starting with automatic data encryption of information sent between a BlackBerry wireless handset and BES Server based on AES or Triple DES. BES Server also allows great flexibility in adjusting degrees of protection to meet the special needs of your environment. Progent's BlackBerry certified engineers can help your company to choose advanced security features and activate them remotely. Examples of these wirelessly configurable security settings are:

  • Disable a BlackBerry smartphone
  • Erase information from a lost device
  • Lock out Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry BES Server also offers flexibility in selecting ways to keep users from loading or executing unsecure or prohibited programs. Progent can assist you to select protective processes such as:

  • Specify precisely what applications are permitted on the device
  • Block external software from allocating persistent memory on the BlackBerry smartphone
  • Determine which functions external applications can use on the BlackBerry device
  • Limit the kinds of connections external applications running on the smartphone can initialize
  • Block all external software from being installed or run on the BlackBerry smartphone

Professional BlackBerry Consulting and Technical Services Offered Remotely from Progent
Progent's certified BlackBerry engineers are available by phone to provide prompt technical help to companies in the Lubbock area or throughout the state of Texas. Progent's experienced remote technical support experts have helped businesses solve network issues and reduce IT service costs in each state in the United States and established a large following of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers online assistance for a wide selection of technologies associated with BlackBerry software and devices such as wireless synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Major BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist you to carry out common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, changing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned service professionals can in addition help your company to resolve a broad array of problems concerning synchronization, device recognition, email reconciliation, web access, wireless connections, IM, PC application installation, and Desktop Redirector.

As a leader in providing countrywide online support for small company IT networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless support costs at a minimum and, by resolving issues quickly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry engineer offers expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, manage Microsoft Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and network needs analysis, system architecture, deployment planning and implementation, performance optimization, configuration of a high-availability environment, information backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to design a mobile wireless environment that meets your information technology budget and aligns with your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry Enterprise Server, assist you to decide which administration model and equipment meet your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about alternatives for software editions, processors and storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can assist you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security specialists to run network-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent for Support from a RIM BlackBerry-Qualified Expert
To contact Progent about engineering assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.
















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