Consulting and Technical Support Services for BlackBerry Environments
BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most popular solutions for achieving anytime-anywhere access to messaging, calendars, web-based applications, and other vital business information. Progent offers Lubbock, Texas companies the expertise of BlackBerry-certified consultants who can assist businesses to maintain existing BlackBerry deployments or transition smoothly to a more popular mobile solution.

As the complexity of small company networks has expanded, and as the need for world-class security, reliability, and disaster recovery has grown to be the norm for businesses of any size, successful integration and support of RIM BlackBerry technology has grown increasingly challenging. To deal with areas like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small organizations frequently resort to external consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-qualified consultants who can help small businesses to plan, administer, and repair BlackBerry solutions economically and effectively, eliminating the necessity for an internal BlackBerry technology specialist and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of experience, combined with Progent's proven online service delivery model, provides small businesses a budget-friendly alternative for integrating BlackBerry products productively into their information network.

Progent's consultants can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your database and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft software, configure easy-to-use management tools so you can track and control BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, customize wireless software, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup procedures in order that it can be restored rapidly and safely.

Consulting and Technical Services for BlackBerry BES Server
Research in Motion's high-end solution for managing big groups of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool enables Microsoft Exchange, Lotus Domino, or Novell GroupWise clients to send and receive messages that are encrypted in transit to provide maximum data protection. BlackBerry Enterprise Server also streamlines a wide selection of critical administrative jobs ranging from BlackBerry setup and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Configuration Help

Progent's BlackBerry-qualified consultants can help you utilize RIM BlackBerry BES Server to perform basic jobs such as:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Control user and group settings with BlackBerry's extensive selection of policies

Progent's BlackBerry-qualified consultants can also help your company to use BES Server to perform key procedures not supported by the entry-level BlackBerry BES Server Express. These procedures include:

  • Install and support BES Server's high-availability infrastructure using virtual servers
  • Deploy BlackBerry smartphones remotely
  • Establish specialized management roles
  • Automatically track and report on the integrity of your BlackBerry solution

Expert RIM BlackBerry Technical Support Offered Online from Progent
Progent's certified RIM BlackBerry support specialists are accessible by phone to deliver expert technical help to businesses in the Lubbock area or anywhere in the state of Texas. Progent's seasoned remote technical support team has helped businesses solve computer issues and cut IT service expenses in every state in the U.S. and built a large base of loyal customers. (Refer to Progent's customer testimonials.)

Progent offers online assistance for a wide array of issues associated with RIM BlackBerry products including wireless synchronization, integration with Exchange, setting up BlackBerry BES Server, and improving wireless security. Important BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can help you to perform basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, modifying user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's certified experts can in addition help your company to troubleshoot a broad array of problems concerning synchronization, device detection, messaging reconciliation, web access, mobile connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small business networks, Progent can provide quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support costs at a minimum and, by solving problems promptly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks such as resolving enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, implementing over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES environment and assist you to select and install sensible security options.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and delete BlackBerry smartphone users on Exchange and Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and IM, implement access control lists, control Microsoft Exchange Server data flow, generate, update, and apply wireless LAN and VPN configurations, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent for Help from a RIM BlackBerry-Certified Expert
To contact Progent about professional support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.