Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were once among the most popular solutions for maintaining anytime-anywhere connectivity to messaging, calendars, web-based applications, and other critical business information. Progent can provide Lubbock, Texas businesses support from BlackBerry-qualified professionals who can help businesses to maintain their BlackBerry deployments or migrate smoothly to a modern smartphone platform.

As the sophistication of small business networks has expanded, and as the need for world-class security, dependability, and disaster recovery has grown to be the norm for businesses regardless of size, successful integration and maintenance of RIM BlackBerry technology has grown increasingly difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and corporate databases, small businesses frequently turn to outside support firms who offer expertise in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-qualified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry environments affordably and effectively, doing away with the requirement for an in-house BlackBerry solutions expert and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This breadth of knowledge, combined with Progent's proven online support capabilities, provides small companies an affordable solution for incorporating BlackBerry technology seamlessly into their IT system.

Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your data and email infrastructure work efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, set up streamlined management tools so you can track and support BlackBerry devices across your business, define security policies that are right for your company, develop custom wireless software, and make sure that your IT network architecture is properly configured to handle your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Consulting and Technical Support for BlackBerry Enterprise Server (BES)
RIM's high-end solution for administering big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool allows Exchange, Lotus, or Groupwise users to send and receive messages that stay encrypted in transit to ensure maximum data protection. BlackBerry Enterprise Server also streamlines a broad variety of vital administrative jobs ranging from smartphone deployment and updates to mobile security and high availability.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-certified engineers can help you use BlackBerry Enterprise Server to do routine tasks like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry device firmware wirelessly
  • Manage user settings with BlackBerry's extensive library of policies

Progent's BlackBerry-certified engineers can also help you to utilize BlackBerry Enterprise Server to implement important procedures not supported by the less advanced BES Server Express. These tasks include:

  • Set up and support BES Server's fault-tolerant infrastructure based on VMware
  • Install BlackBerry devices wirelessly
  • Establish custom management roles
  • Automatically track and analyze the health of your BlackBerry solution

Professional RIM BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's certified BlackBerry support specialists are available online to deliver prompt technical help to businesses in the Lubbock region or throughout the state of Texas. Progent's experienced online technical support experts have helped businesses solve network issues and reduce IT service costs in every state in the U.S. and established a large following of loyal customers. (See Progent's customer testimonials.)

Progent offers online help for a wide selection of issues associated with RIM BlackBerry software and devices such as synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Major RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to perform common support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company email software. Progent's certified experts can also assist your business to resolve a wide array of problems concerning synchronization, device recognition, messaging reconciliation, web browsing, mobile connectivity, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online technical assistance for small company networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry technical support costs low and, by solving issues promptly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and delete BlackBerry smartphone clients on Exchange and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology requirements assessment, solution architecture, roll-out strategy and execution, performance optimization, design of a high-availability environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to design a mobile wireless environment that fits within your information technology budget and supports your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration approach and hardware products match your needs, and analyze your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices about alternatives for software editions, processors and mass storage, network topology, and application set up.

To maximize network security, Progent's BlackBerry-certified consultant can help your company to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security engineers to run network-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Qualified Expert
To ask Progent about engineering assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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