Consulting Support for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless smartphones were at one time one of the most popular products for maintaining location-independent access to messaging, calendars, web-based applications, and other critical business information. Progent can provide Lubbock, Texas businesses the services of BlackBerry-premier experts who can help businesses to maintain their BlackBerry deployments or migrate efficiently to a more popular mobile solution.

As the sophistication of small business networks has increased, and as the demand for world-class security, reliability, and disaster recovery has grown to be the norm for companies of any size, successful integration and maintenance of BlackBerry solutions has become increasingly difficult. To deal with areas like data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging systems and shared databases, small businesses often resort to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to design, manage, and repair BlackBerry environments affordably and effectively, eliminating the requirement for an in-house BlackBerry solutions specialist and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of experience, coupled with Progent's proven online service delivery model, provides small companies an economical alternative for incorporating BlackBerry technology seamlessly into their information network.

Progent's engineers can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use management utilities so you can track and support BlackBerry devices throughout your company, define security policies that make sense for your company, develop custom mobile software, and make sure that your network architecture is appropriately designed to handle your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and safely.

Consulting and Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server simplifies administration and maintenance of BlackBerry smartphones, offering a centralized solution for controlling key tasks like device installation, upgrades, and retirement and also providing a strong infrastructure for data protection and high availability. BlackBerry BES Server delivers seamless communication between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino email platforms and BlackBerry handsets and supports wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BES Server features a wealth of security options beginning with advanced encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard. BlackBerry BES Server also allows great versatility in selecting levels of security to meet the special needs of your company's environment. Progent's BlackBerry certified engineers can assist your company to select advanced security features and activate them wirelessly. Examples of these wirelessly configurable security settings are:

  • Disable a smartphone
  • Wipe data from a missing smartphone
  • Lock out Bluetooth
  • Enable built-in protection against malicious attacks

BlackBerry Enterprise Server also provides versatility in determining how to prevent BlackBerry users from installing or executing unsecure or unauthorized applications. Progent can assist you to select protective processes such as:

  • Specify precisely what programs are allowed on the device
  • Block third-party applications from using persistent memory on the device
  • Determine what functions third-party applications can access on the BlackBerry device
  • Limit the types of connections third-party applications running on the BlackBerry smartphone can initialize
  • Prevent all third-party applications from being installed or run on the BlackBerry device

How Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to designing wireless productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help you to carry out basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned experts can also assist your business to resolve a broad range of problems associated with synchronization, device detection, messaging consistency, web browsing, wireless connections, Instant Messaging, PC software installation, and Desktop Redirector.

As a top innovator in delivering nationwide online support for small company networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless technical support costs low and, by handling problems quickly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks including resolving enterprise activation issues, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring wireless software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist your company to define and install sensible security options.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to add and delete BlackBerry smartphone clients on Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and IM, deploy push and pull access control lists, control Exchange Server data flow, generate, update, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, troubleshoot, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and technology requirements assessment, system design, deployment strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to design a wireless solution that fits within your IT budget and supports your business plans. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management approach and physical components meet your needs, and evaluate your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions concerning alternatives for software versions, server hardware and storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help you to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security specialists to perform company-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

Call or Email Progent for Support from a BlackBerry-Certified Expert
To ask Progent about engineering help for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.