Consulting and Technical Support for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile smartphones were at one time one of the most popular products for achieving anytime-anywhere connectivity to messaging, calendars, web-based applications, and other critical business information. Progent can provide Lubbock, Texas companies the services of BlackBerry-certified experts who can assist businesses to manage existing BlackBerry environments or transition efficiently to a modern mobile solution.

As the complexity of small business IT technology has increased, and as the demand for enterprise-class protection, dependability, and recoverability has become the norm for organizations of any size, effective integration and support of RIM BlackBerry technology has become increasingly challenging. To handle issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and corporate databases, small organizations often resort to outside support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to design, manage, and repair BlackBerry-based environments affordably and efficiently, doing away with the need for an in-house BlackBerry solutions expert and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, combined with Progent's efficient remote support capabilities, gives small companies a budget-friendly alternative for incorporating RIM BlackBerry technology seamlessly into their IT system.

Progent's experts can help your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft technology, configure streamlined administration tools so you can monitor and control BlackBerry smartphones across your business, recommend security policies that are right for your business, develop custom wireless software, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered rapidly and safely.

Consulting Help for BlackBerry BES Server
Research in Motion's high-end solution for administering large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful software enables Exchange Server, Lotus Domino, or Novell GroupWise users to send and receive messages that are encrypted in transit to provide optimum security. BlackBerry BES Server also simplifies a broad variety of key administrative tasks that span from smartphone configuration and updates to wireless security and high availability.

BlackBerry Enterprise Server Configuration Support

Progent's BlackBerry-certified consultants can assist you to utilize BlackBerry BES Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Control user configurations with BlackBerry's vast library of IT policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to perform important tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Configure and manage BlackBerry's high-availability infrastructure using virtual servers
  • Deploy BlackBerry devices wirelessly
  • Set specialized management roles
  • Automatically track and analyze the health of your solution

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded certifications from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization problems to designing mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run critical procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry smartphone users, setting activation passwords, implementing wireless software installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry consultants can also show you how to operate management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and assist you to select and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry-certified consultant offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and remove BlackBerry device clients on Exchange and Microsoft Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and IM, deploy access control lists, manage Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, repair, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and network needs analysis, system design, deployment strategy and execution, performance tuning, configuration of a fault-tolerant environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to design a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and equipment meet your requirements, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about alternatives for software versions, server hardware and mass storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry expert can assist your company to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security specialists to run company-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Qualified Professional
To contact Progent about professional help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.