Consulting Support Services for BlackBerry Technology
RIM BlackBerry ConsultantsBlackBerry mobile PDAs were once among the most successful products for maintaining mobile connectivity to email, calendars, web-based applications, and other vital business data. Progent can provide Lubbock, Texas companies the expertise of BlackBerry-premier professionals who can assist companies to maintain their BlackBerry environments or transition efficiently to a modern mobile solution.

As the complexity of small business networks has increased, and as the demand for world-class protection, dependability, and disaster recovery has grown to be the norm for companies of any size, successful integration and support of RIM BlackBerry technology has grown more challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and company databases, small organizations often turn to outside support firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can help small organizations to design, administer, and repair BlackBerry solutions economically and effectively, doing away with the necessity for an in-house BlackBerry solutions expert and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of experience, coupled with Progent's efficient online support model, gives small companies a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their IT network.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, set up easy-to-use management utilities so you can track and support BlackBerry smartphones across your company, define security policies that make sense for your company, develop custom wireless software, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered rapidly and safely.

West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.

Onsite IT Consulting
Progent locations in West Texas

City Address Phone Link
Lubbock Indiana Avenue Executive Suites, 6303 Indiana Avenue
Lubbock, TX 79413
United States
(806) 559-3200 Lubbock Network Support Services
Midland 705 W Wadley Avenue
Midland, TX 79705
United States
(432) 897-4020 Midland Network Support Services


Consulting and Technical Services for BlackBerry BES Server
BlackBerry Enterprise Server streamlines management and maintenance of RIM BlackBerry smartphones, providing a centralized platform for controlling key tasks such as smartphone deployment, upgrades, and retirement and offering a solid infrastructure for data protection and high availability. BlackBerry BES Server supports transparent communication between Microsoft Exchange Server, Groupwise, or Lotus Domino messaging servers and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server provides a wealth of security capabilities beginning with automatic encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great flexibility in selecting levels of protection to match the special requirements of your mobile network. Progent's BlackBerry authorized engineers can assist your company to choose advanced security functions and enable them wirelessly. Samples of these over-the-air selectable security features include:

  • Disable a BlackBerry device
  • Erase data from a missing or stolen device
  • Disable Bluetooth
  • Activate built-in defenses against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting ways to prevent BlackBerry users from installing or running unsecure or prohibited programs. Progent can help you to select blocking techniques like:

  • List exactly what applications are allowed on the device
  • Prevent external software from allocating non-volatile storage on the smartphone
  • Select which resources external applications can access on the BlackBerry smartphone
  • Limit the kinds of connections external applications running on the smartphone can initialize
  • Prevent all external applications from being loaded or executed on the device

How Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can provide a seasoned engineer who has been awarded certifications from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting skills span areas from resolving synchronization problems to architecting mobile productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to carry out common technical functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned experts can also help your company to resolve a broad range of problems associated with synchronization, device detection, email consistency, web access, wireless connectivity, IM, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering countrywide online consulting services for small office networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless technical support costs low and, by solving problems promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run important tasks such as resolving enterprise activation issues, registering and deleting BlackBerry smartphone users, setting activation passwords, configuring over-the-air software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise system and help you to define and implement appropriate security configurations.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and remove BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install access control lists, control Microsoft Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology requirements assessment, system design, deployment planning and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to create a mobile wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to accommodate a BlackBerry BES Server, help your organization to determine which management model and equipment meet your requirements, and evaluate your messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions concerning options for software versions, processors and storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry-certified expert can assist you to select and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to run company-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Qualified Consultant
In order to ask Progent about engineering help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.



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    Progent can help your organization in any phase of your migration to Exchange Server 2019 such as configuring Windows Server 2019 for hosting Exchange; planning HA system topology for a local, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V virtualization; setting up hardware load balancing; setting up DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and configuring Outlook.

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    Lync Server 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional PSTN voice communication. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Office 365 and streamlines management via integration with Active Directory. Lync can also cut expenses by eliminating Voice-over-IP equipment and subscription services, PBX gear, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications experts offer remote and on-premises support services to assist you to maintain and troubleshoot your existing Lync 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help your organization to plan and carry out a smooth Skype for Business migration.

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    Progent is a Microsoft Certified Partner with accredited competencies such as Information Worker Solutions. Microsoft Certified Partners are the elite organizations who earn the highest customer satisfaction and are afforded the closest working relationship with Microsoft. The knowledge, skills, and commitment needed to achieve the level of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to offer your company more complete solutions for your information system.

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    Progentís Disaster Recovery/Business Continuity specialists have in-depth experience assisting small businesses to reduce system downtime by providing affordable online consulting support for disaster recovery/business continuity planning, high-availability IT infrastructure, backup/restore systems, and non-disruptive maintenance. Progentís business continuity consultants can help you to develop and test an efficient business continuity plan that aligns with your business goals and IT budget. Progentís disaster recovery engineers can assist you to design, deploy, and support fault-tolerant technologies including non-stop Internet access, virtualization, fail-over clustering, load balancing, continual online backup, and geographically dispersed hot backup centers.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that enables the rapid development of a new generation of high-end programs that can give your company a critical competitive advantage. SQL Server provides built-in support for XML and the ability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft technology, assures you success in planning, installing and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications based on Microsoft's .NET platform.

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