Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Lubbock
ProgentProgentís consulting services for IT service organizations in Lubbock Texas enables you to provide your customers Progent's consulting and Help Desk Call Center support using your company's own branding as a seamless extension of your in-house IT services group. This can put you on the fast track to grow your revenue, flesh out your service portfolio, satisfy your customers, and improve your bottom line.

Progent's roster of network infrastructure experts, PC integration and troubleshooting technicians, network admins, and cybersecurity professionals have acted as transparent supplements to the IT staffs of some of the country's largest IT service firms. Progentís breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support business, and Progentís close integration with your support team lets you strengthen and protect your company's brand.

Progent is an IT support firm with 20 years of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any private IT support company in the world. Progent has provided remote IT assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your clients of world-class IT services. Progent invoices your firm exclusively and works under your direction to deliver your clients support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is fundamental to a successful IT Call Center. But full-featured ticketing systems are not just costly to acquire and staff, but challenging to configure and maintain. Small or niche IT support providers seldom have the necessary resources. Progent's Help Desk and ticketing solution offers IT support firms an economical way to retain their custom branding while providing their customers responsive desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing services allow your IT service firm to increase your support workload, the diversity of technologies your business can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises service in major metros is available across the US at extra cost.
  • You retain complete control of your clients and invoicing.
  • Your customers enter incident reports using your custom branded Internet portal, a toll-free number, or by sending a message to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service providers allows you to act as a single source for practically all IT expertise your clients may require. You can grow your staff and strategic in-house competencies at your own pace without having to turn down opportunities owing to a gap in in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service team, responding to your direction, and bills you instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Extensive Documentation: Progent utilizes an advanced documentation platform to make sure all services performed are thoroughly documented. This enables support group to transfer service responsibilities to internal consultants once you have sufficient people and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and efficiently take on additional jobs outside your main fields of expertise and open new territories without assuming the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive IT support firm by offering more services to more customers using your own company name.
  • Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a wide range of technologies and can be a reliable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: Thanks to a sizable team of top-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has provided online network support ranging from Help Desk services to high-level consulting. Efficient online service cuts costs while delivering fast results.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Lubbock, Texas Companies
Progent's seasoned team of certified consultants and technical experts offers Lubbock, Texas companies a broad array of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Program for IT Service Firms in Lubbock, Texas
To learn additional details about Progent's reseller program for IT service organizations in Lubbock, Texas, call 1-800-993-9400 or visit Contact Progent.