Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Lubbock
ProgentProgentís consulting services for network service organizations in Lubbock Texas allows you to offer your clients Progent's consulting expertise and Help Desk support under your brand as a transparent augmentation of your in-house IT support group. These services can help you add to your revenue, expand your service catalog, create happy clients, and increase your bottom line.

Progentís nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and data security consultants have worked as transparent extensions to the support groups of some of the worldís largest IT service firms. Progentís range of technical knowledge allows you to add to the capabilities of your IT support practice, and Progentís close integration with your support team lets you strengthen and protect your branding.

Progent is a network support company with 20 years of background providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network experts of any private computer services company in the world. Progent has provided remote IT assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for network service firms features transparent resale to your customers of world-class services. Progent invoices you exclusively and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but difficult to configure and manage. Small or niche IT service providers seldom have the necessary resources. Progent's Help Desk and ticketing solution offers IT support firms a practical way to retain their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your support volume, the diversity of technologies your company can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop service group provides Level 1 end user support with 1-hour SLA to begin work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metros is available across the US at additional cost.
  • You retain full control of your clients and invoicing.
  • Your clients enter incident reports by means of your own branded Internet portal, an 800 phone number, or by directing a message to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to become a single source for virtually all technical guidance and troubleshooting your customers may need. You can build your team and strategic in-house competencies steadily without having to say no to opportunities due to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service group, under your direction, and bills you instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent uses an enterprise-class reporting platform to ensure that all services performed are fully described. This makes it easy for you to transfer service responsibilities to internal personnel when you have enough staff and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and affordably accept additional jobs outside your core areas of excellence and open additional geographies without the risks involved with expanding your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum network support firm by delivering more solutions to more customers under your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class support in a broad range of technologies and can be a reliable reservoir of skills for growing your IT support business.
  • Rapid Escalation: With a sizable team of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Remote Support Professionals: For two decades, Progent has delivered remote IT support ranging from Help Desk support to high-level consulting. Effective online service saves money while delivering fast results.
  • Top Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Lubbock, Texas Companies
Progent's veteran team of certified engineers can deliver Lubbock, Texas businesses a broad range of online technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Reseller Support for IT Service Firms in Lubbock, Texas
For additional information about Progent's reseller support for IT service organizations in Lubbock, Texas, call 1-800-993-9400 or refer to Contact Progent.