Fast Remote Support for Lubbock Texas Computer Networks
For organizations located in Lubbock Texas, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of network problems rapidly. This reduces direct costs because solutions accumulate fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect costs by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting know-how is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid scenarios where quick repairs manage to turn into major invoices. Progent's skill at handling technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized tools and field-tested processes which ensure the highest level of effectiveness for online help and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to access your environment remotely without compromising system security.
Progent's advanced service reporting system includes extensive histories describing the support that Progent's customers have received. Progent's staff service personnel have access to the details of assistance provided to each Progent customer by any Progent consultant. This archive of trouble tickets and solutions is organized as an easily retrievable proprietary database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other massive technical databases and allow fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists can arrive at optimal solutions quickly.
Remote technical services available from Progent to companies in Lubbock Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote support professionals can provide network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop support services to help your business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network consultants, and certifies a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve the most challenging issues surrounding network infrastructure design, integration, administration, compliance, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs represent an exceptional value since their depth of experience allows them to find solutions for problems rapidly. In typical instances, less experienced service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network via sophisticated remote troubleshooting technology in order to perform fast, safe, and affordable diagnosis and repair.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of connectivity devices by offering consulting services such as:
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to clean up quickly following a damaging penetration. Security services offered by Progent cover in depth network security assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; setting up firewalls; establishing secure mechanisms for remote and mobile access; guarding your email system from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine local resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a broad array of information technologies including network architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server consolidation and simplified administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-oriented approach to solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced technology used by many of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all key areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Lubbock Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your established organization, selecting or modifying Help Desk Call Center software products to meet the particular needs of your business, or adding occasional online personnel to supplement your existing Help Desk Call Center team during unusually busy events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned network experts offers your computer users in Lubbock Texas rapid assistance from a dependable network service resource with substantial experience providing phone consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center the reputation as a crucial contributor to company success, and Progent's policy is to fix rather than simply annotate network problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group can supply remote professional engineering expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Lubbock Texas online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so your computer maintenance is proactive and automated. By uncovering looming problems before they result in downtime, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks based on a variety of OS platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Lubbock Texas, Progent's phone-based network support engineers are ready to provide professional and cost-effective IT help the moment your business has to have it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Lubbock organization deals with a regular freelance support technician or maintains an in-house IT staff that can deal with the majority of computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to deal with unexpected system emergencies or especially tough integration problems.
Advantages of Progent's Network Help for Organizations in Lubbock Texas
Progent's online technical help services enable your Lubbock organization to enjoy the advantages of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by being increasingly available, efficient, and secure. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
For most organizations in Lubbock Texas, local computer support resources, whether consisting of independent consultants or an in-house IT staff, can take care of typical network issues. However, IT crises may spring up when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call service specialists provide an easy, fast, and budget-friendly way to augment your regular resources and to transfer useful knowledge to improve your ability to handle downstream problems in-house.
- Reduced Reliance on Freelance Consultants
For IT support, smaller companies often depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than big support companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may force your company to go without assistance during an IT crisis. As your business expands, system downtime and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup support expertise to insure your IT system stays available.
- Create a Scalable Basis for Seamless Growth
Organizations often begin with an IT architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs can get thrown on top of a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the business. These poorly built environments need careful analysis, smart strategic planning, and wide IT knowledge to upgrade to a network architecture that can offer the stable foundation to handle critical business demands and ease downstream growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller organizations require advice and technical education to negotiate an ever more complex array of product alternatives capable of accelerating business success and improving productivity. These companies hardly need a network consultant who is motivated to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT consulting with the real needs of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the forefront of IT support, performing a wide range of IT tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces little competition. Businesses who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.