Fast Remote Support for Lubbock Texas Computer Networks
Fast Online Help for Lubbock NetworksFor organizations located in Lubbock Texas, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of network problems rapidly. This reduces direct costs because solutions accumulate fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect costs by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting know-how is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid scenarios where quick repairs manage to turn into major invoices. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized tools and field-tested processes which ensure the highest level of effectiveness for online help and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to access your environment remotely without compromising system security.

Progent's advanced service reporting system includes extensive histories describing the support that Progent's customers have received. Progent's staff service personnel have access to the details of assistance provided to each Progent customer by any Progent consultant. This archive of trouble tickets and solutions is organized as an easily retrievable proprietary database that enables Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other massive technical databases and allow fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists can arrive at optimal solutions quickly.

Remote technical services available from Progent to companies in Lubbock Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced technology used by many of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all key areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your established organization, selecting or modifying Help Desk Call Center software products to meet the particular needs of your business, or adding occasional online personnel to supplement your existing Help Desk Call Center team during unusually busy events such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk staff of seasoned network experts offers your computer users in Lubbock Texas rapid assistance from a dependable network service resource with substantial experience providing phone consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center the reputation as a crucial contributor to company success, and Progent's policy is to fix rather than simply annotate network problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group can supply remote professional engineering expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Lubbock Texas online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so your computer maintenance is proactive and automated. By uncovering looming problems before they result in downtime, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks based on a variety of OS platforms.
How Your Lubbock Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Lubbock Texas, Progent's phone-based network support engineers are ready to provide professional and cost-effective IT help the moment your business has to have it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your Lubbock organization deals with a regular freelance support technician or maintains an in-house IT staff that can deal with the majority of computer problems, Progent’s Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the availability or the expertise to deal with unexpected system emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Organizations in Lubbock Texas
Progent's online technical help services enable your Lubbock organization to enjoy the advantages of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by being increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most organizations in Lubbock Texas, local computer support resources, whether consisting of independent consultants or an in-house IT staff, can take care of typical network issues. However, IT crises may spring up when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call service specialists provide an easy, fast, and budget-friendly way to augment your regular resources and to transfer useful knowledge to improve your ability to handle downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller companies often depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than big support companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve personnel may force your company to go without assistance during an IT crisis. As your business expands, system downtime and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup support expertise to insure your IT system stays available.

  • Create a Scalable Basis for Seamless Growth
    Organizations often begin with an IT architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs can get thrown on top of a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the business. These poorly built environments need careful analysis, smart strategic planning, and wide IT knowledge to upgrade to a network architecture that can offer the stable foundation to handle critical business demands and ease downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations require advice and technical education to negotiate an ever more complex array of product alternatives capable of accelerating business success and improving productivity. These companies hardly need a network consultant who is motivated to sell a specific vendor's technology. Network consulting and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT consulting with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the forefront of IT support, performing a wide range of IT tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during regular working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces little competition. Businesses who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.

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    Years of background with Microsoft's email products makes Progent among the most knowledgeable computer consulting companies in California for configuring messaging solutions based on Exchange 2000 Server. Progent is expert in helping small businesses derive the full advantages of Microsoft Exchange Server under typical situations such as updating from Microsoft Exchange 5.5, moving from an ISP-provided or POP3 Email environment, and outsourcing your Microsoft Exchange Server management.

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    Progent can assist you with every phase of Microsoft Azure migration such as requirements analysis, prerequisites assessment, solution design, pre-production testing, deployment, automated administration, performance tuning, software license controls, disaster recovery preparedness, security planning, and compliance assessment. Progent can help your IT staff to configure and debug firewall appliances and VPN connections so your users can securely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft platforms to run in Azure including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help you to set up a hybrid cloud ecosystem that transparently combines on-premises datacenters with Azure-based services.

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    Remote Monitoring and Reporting Professional

    Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and repairing System Center Operations Manager solutions and can provide companies of all sizes expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or on-premises troubleshooting to help you to remediate serious issues uncovered by SCOM 2012.

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    SQL Server Replication Professional

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    The CISA credential is an important achievement that represents mastery in information system security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has consultants undergo a comprehensive test given by the ISACA professional association. Progent offers the services of a CISA-Premier network security audit professional able to help companies in the fields of information systems audit process, IT enforcement, systems and architecture lifecycle, information technology service delivery, protection of information assets, and disaster recovery preparedness.

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    Progent offers the support of RIM BlackBerry-certified professionals who can assist small companies to plan, manage, and repair BlackBerry technology affordably and successfully, doing away with the requirement for an internal BlackBerry expert and reducing the expense and distraction of maintaining a mobile workgroup. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and CISM-certified security professionals. This breadth of knowledge, combined with Progent's efficient online support model, provides small and mid-size businesses an efficient solution for integrating BlackBerry technology seamlessly into their information network.

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    Specialist Microsoft Exchange 2003 Upgrade

    Progent's Microsoft certified support team can help you design and implement a smooth in-place Microsoft Exchange 2003 migration strategy that minimizes productivity downtime, simplifies ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-location upgrades, Progent has the knowledge and experience to finish your move quickly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and consulting services include assistance with the integration of third-party enhancements of Exchange Server 2003 that are best aligned to your business needs.

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    Progent’s IT outsourcing services offer budget-friendly network support for medium-size businesses. Whether it involves designing network architecture, creating an internal Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your network, or developing a web-based business solution, outsourcing your network technical services can reduce costs and eliminate risks, permitting network service expenses to increase in a more moderate and controlled manner than is possible by amassing a large, all-purpose internal IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and robust network foundation for your critical Windows-powered business software including Windows Server 2008, Exchange Server, and SQL Server.

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    Progent's Cisco-certified Wi-Fi technology consultants can assist you to deploy, administer, and debug Cisco wireless devices such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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    Microsoft Office Communications Server provides IM and presence as part of a scalable, world-class package featuring enhanced protection, seamless integration with additional Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers lower costs and elevated operational efficiencies, enhanced individual productivity, and stronger intellectual property security. MS Communications Server has been replaced by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications consultants can provide online and onsite configuration support and troubleshooting services for your Office Communications Server environment and can assist your organization to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to design and implement an efficient upgrade that will add business value to your IT system

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    Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, deploy, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, cloud environments, or hybrid cloud deployments. Progent offers world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility.

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    Progent's certified Windows 2000 consulting staff can help you enhance the capability of your existing Windows 2000 Servers and can simplify system management, offer technical support and troubleshooting, and enhance security. Progent can also help you design, rationalize, and implement a plan to upgrade from Windows Server 2000 to Microsoft Windows Server 2003. Progent is expert in designing test installations to reduce the technical risk involved with migrating to Windows Server 2003 by uncovering possible hardware and application compatibility issues.

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    Cisco's PIX firewalls have been discontinued and Cisco might not support these devices. Progent still offers technical assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can in addition help you determine if you should migrate to next generation firewall technology available from Cisco. Progent's Cisco-certified specialists can help your company design and carry out an efficient upgrade to Cisco ASA 5500-X firewalls based on industry best practices.

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    Progent's certified failover clustering experts can help you to assess the benefits of adopting Windows Server 2012 failover clustering technology to create a powerful fault-tolerant/disaster recovery solution, help you to design and deploy a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual machines, and help you to centralize the administration of clustered servers.

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    Progent’s Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the top shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

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    Progent's Microsoft-certified failover clustering experts can assist businesses to assess the benefits of utilizing Windows Server 2012 failover clustering technology to build a powerful fault-tolerant/disaster recovery solution, assist you to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual ones, and show you how to automate the management of clustered servers.

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    Progent offers small and medium-size organizations supplemental or comprehensive Help Desk support for at-home employees.

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    Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server and provides a centrally administered Internet gateway that delivers a one-server platform for an array of security features such as an application layer and network layer firewall, URL filtering, malware inspection, IPS, reputation services, VPN management, plus HTTP and HTTPS inspection. Forefront TMG 2010 includes comprehensive web security reporting capabilities, permits customized reporting powered by SQL Server, integrates with Active Directory to simplify authentication, and can be installed as a virtual server to cut expenses and enhance recoverability. Progent's Microsoft-certified engineers can assist your company to plan and carry out test and production implementations; integrate Forefront TMG 2010 with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also help you to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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    Cisco's wireless VoIP phones are hardened wireless devices designed for workers who are mobile within campus, warehouse, health-care or other venues where IT management requires portable phones that provide more control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Creating solutions with Cisco's wireless IP phones typically requires that IT teams configure and fine tune numerous components of your wireless environment such as APs, routers, Cisco wireless LAN controllers, and call management tools. Progent's Cisco-certified experts offer remote and on-premises assistance to help your organization create and administer a Cisco wireless VoIP phone deployment by providing services that can range from troubleshooting the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of an entire campus.

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    Progent's Microsoft engineers can provide in-depth expertise in implementing, using and debugging any edition of Microsoft Project, Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective remote consulting services based on industry best practices to help organizations of any size to receive all the advantages of this powerful platform. Support services offered by Progent include system planning, software configuration and upgrades, setting up safe file and status sharing among local and offsite users, network infrastructure optimization, and customized online training.

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    Progent has more than a decade of experience deploying, maintaining and troubleshooting the key platforms that make up Microsoft System Center and can assist you to design, install, manage, and fix your Microsoft System Center ecosystem to maximize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent can assist your organization to upgrade to the latest version of Microsoft System Center from an earlier release or from a third-party datacenter management solution to deliver the advantages of best-in-class provisioning, management automation, security, plus datacenter and application performance monitoring.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds creating corporate security designs for IT networks with many locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant is ready to help your small business design and implement a configuration of Microsoft ISA Server 2004 that meets your IT protection requirements without restricting your productivity.

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    Progent's Cisco-certified CCIE network experts can help your company to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, configure, tune, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services

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    Progent provides consulting for security evaluation products including Microsoft Baseline Security Analyzer for performing a variety of programmed network testing scans to uncover potential security problems. Progent has extensive experience with security analysis tools and can show you how to understand testing reports and respond effectively. Progent can help you design protection into your business processes, install scanning tools, plan and deploy a protected system architecture, and suggest policies to maximize the safety of your IT system. Progent's security engineers are available to show you how to set up a firewall, implement safe remote connectivity to email and data, and install virtual private network. Progent's accredited security engineers can validate the protection of web software and can provide extensive information security assessments of enterprise-wide security to validate your company's compliance with important international security standards such as FISMA, PCI, and ISO.

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    Progent’s colocation center IT services are intended for businesses with equipment housed at IDCs or data center collocation hosting sites and in need of timely on-site assistance at the colo facility plus remote support from Microsoft and Cisco Premier Certified professionals. Progent offers a complete array of data center and data center and collocation consulting services such as network architecture analysis, Windows and UNIX server installation and maintenance, tech support for server and telecommunications infrastructure, development and installation of fault tolerant systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and planning fault tolerant server and storage clustering configurations.

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    Progent offers nationwide remote help and consulting services for businesses who operate UNIX, Linux, or Sun Solaris networks or whose IT systems include a mix of UNIX and Microsoft Windows technology. Remote network consulting provides optimum leverage for your information technology budget by extending client efficiency and shortening the time billed for network repair services. Advanced remote access tools and skilled service specialists and consultants allow Progent to solve most IT issues without squandering time and money by traveling to your location. In most of cases your IT issues can be dealt with over the phone or through a combination of phone help and online access. Progent can put you in touch with Cisco certified CCIE network engineers and CISM premier security professionals to assist with the most difficult network problems.

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    VMware's popular Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.

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    Progent can help you to evaluate the many subscription options available with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent supports cross-vendor environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and maintain hybrid networks that transparently integrate local and cloud products and services.

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    Progent's Cisco Meraki Wi-Fi AP consultants provide online and onsite support services to assist organizations of any size to design, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to configure and manage Cisco's Meraki-based wireless networks for sites that range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco products including switches, routers and firewalls to build a seamless ecosystem that delivers identical connectivity, performance, security compliance, ease of management and uptime for wired and wireless clients regardless of their mobility or device.

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    Progent's consultants can help you to evaluate the value of Lync Server for your business and can help you to plan and execute a deployment of Lync Server 2010 that centralizes the control of Instant Messaging and Presence and increases the output of your office employees, at-home workers, and smartphone users. Progent's consultant's can in addition help you to perform an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, integrate Microsoft Lync Server 2010 with Microsoft Exchange, Microsoft SharePoint, and SQL Server, show you how to use Lync Server 2010 to improve the team-computing capabilities of Microsoft Office programs, and offer online seminars and continuing support for Lync and other Microsoft technologies.

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    For large organizations, Progent can supplement in-house network support groups by offering world-class background in deploying critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server help. For the nationwide or global businesses with branches, Progent can act as a seamless local supplement of enterprise IT management. Progent’s enterprise consulting services include corporate-wide security, online branch office support, network architecture, Sarbox conformance, project management, and top-level service for multi-site network environments based on Enterprise Windows 2003. Progent can provide on-site consultants and technicians to assist with a site relocation or branch move, or a system architect to assist with setting up or using an Internet Data Center or co-location site.

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    Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the basic competencies and global standards of performance that IT security professionals are required to learn. CISM provides executive management the assurance that those who have earned their CISM credential have the background and capability to provide effective security administration and consulting consulting.

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    Progent's certified SonicWall firewall experts can show you how to integrate, manage, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into a complete network protection plan and design protection into your corporate practices.

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    The Certified Information Systems Auditor (CISA) accreditation is a recognized achievement that represents mastery in information system security audit and control. Certified by the American National Standards Institute (ANSI), the CISA credential requires that consultants pass a comprehensive examination administered by the ISACA international professional association. Progent can provide the expertise of a CISA-Certified network security audit consultant able to assist companies in the fields of IS audit services, information technology governance, systems and architecture ROI, IT service delivery, safeguarding of data resources, and disaster recovery planning.

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    Progent provides national remote phone support and consulting services for businesses who run Apple Mac OS X networks or whose IT systems feature a mix of Apple macOS and OS X with Microsoft technology. Progent's engineers can provide Apple macOS and Mac OS X users a variety of IT services including desktop assistance, upgrading to the current edition of OS X from legacy editions of Mac, plus expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone and iPad support, or migrating to Apple's iCloud. Online technical support offers maximum return for your information technology budget by extending client efficiency and limiting the hours charged for computer repair services. Sophisticated remote access utilities and experienced technicians and engineers allow Progent to handle most IT problems without wasting time and money by traveling to your site. In the vast majority of situations your IT problems can be remediated by telephone or via a mix of telephone support and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP certified security specialists to assist with the most difficult network problems.

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