Fast and Affordable Online Help for Lubbock Networks
For organizations located in Lubbock or anywhere in the state of Texas, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts offer excellent leverage because they have the practical background and have access to the sophisticated technology required to resolve the majority of network problems rapidly. This lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support experience is particularly important in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.
Progent's billing model for online support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to many online service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where fast repairs manage to end up as big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes which ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to interface to your company's network remotely without violating corporate security.
Progent's powerful technical support reporting system maintains thorough documentation for all service that Progent's customers have received. Progent's staff engineers have the benefit of the records of assistance rendered to each client by every engineer. This history of anomalies and repairs is structured as an easily accessible support database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's remote service specialists can find the most efficient solutions in the least time.
Online technical support services available from Progent to companies in Lubbock and throughout the state of Texas include:
Authorized Windows Expertise
Progent's Microsoft-expert online service professionals can provide network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to assist you business to deploy, configure, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network engineers, and indicates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can handle even the most stubborn issues surrounding network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS network management tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad expertise permits them to resolve problems quickly. In common cases, less qualified engineers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can connect to your environment via advanced remote troubleshooting technology to perform quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of connectivity products by providing services such as:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISM and CISSP security and compliance experts offer a range of security solutions that can strengthen the defenses of your Windows, macOS and OS X, Linux network against attacks or assist your company to recuperate quickly after a serious penetration. Security services available from Progent include: thorough information security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services quickly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to address a wide range of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Lubbock Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk Call Center or revamping your existing one, selecting or customizing Help Desk Call Center software products to meet the particular needs of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk resources to handle high-demand scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology professionals gives your workers in Lubbock or anywhere in the state of Texas immediate assistance from an effective technical support group with extensive experience offering telephone-based support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a key enabler of business performance, and Progent's aim is to fix rather than just annotate IT problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff can supply online advanced consulting support and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Lubbock, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so that your network maintenance is proactive rather than reactive. By spotting emerging problems before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate multiple operating systems.
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Lubbock or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver effective and economical IT support whenever your business has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve computer problems quickly while eliminating the cost and lost time that comes with in-person service visits.
Even if your Lubbock company works with a regular independent support technician or maintains an in-house organization that know how to handle ordinary network problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with sudden system crises or particularly complex integration projects.
Features of Progent's Remote Computer Services for Lubbock
Progent's online help, remote repair, network security consulting, and system administration services offer businesses in Lubbock or throughout the state of Texas the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk support and system management, Progent's professionals can provide your organization world class network support while allowing you to avoid the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in Lubbock and is also ideal for networks in geographic regions of Texas that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a wide range of Microsoft support utilities, service information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent offers online help on a by-the-minute basis, so you are charged only for the support you receive. Progent requires no minimum fee for phone support and asks for no monthly subscription fee for services provided during normal business hours. This protects you from paying big bills for quick fixes.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers help from authorized professionals who have experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting services include technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting support in specific business applications. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Software Programming
MySQL Project Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the special needs of your company.
- Sophisticated Online Access Software
Secure remote access allows Progent's service experts to observe precisely what your customers see. This makes it possible to find quick fixes to problems that could otherwise require an expensive onsite visit. Sophisticated online connectivity tools and expert technicians together enable Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite support and remote network tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Support for High Network Uptime
For offices with vital applications, Progent offers optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-conscious companies whose clients need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 support, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you pay just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be forced to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.