Immediate Remote Help for Lubbock Texas Computer Networks
For companies in Lubbock Texas, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the services of CISSP-qualified security experts to help with advanced security design and troubleshooting issues.
Progent's remote technical support engineers offer excellent value due to the fact that they have the practical background and have access to the advanced technology necessary to solve the majority of network problems rapidly. This lowers immediate costs since service calls use up minimal billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves even more with incidental costs by reducing or avoiding network downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote consulting expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you owe only for the support that you receive. In contrast to many remote support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor repairs somehow end up as major bills. Progent's skill at solving problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and proven processes that promote the highest degree of efficiency for online help and troubleshooting for information networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to communicate with your company's network remotely without violating network security.
Progent's powerful customer support database system stores comprehensive histories for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the details of assistance provided to each Progent client by any Progent engineer. This history of issues and resolutions is structured as a readily accessible internal knowledge base that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft make available additional massive technical knowledge bases and permit priority access to vendors' in-house support staff so Progent's online consulting specialists can come up with the best resolutions quickly.
Online services offered by Progent to businesses in Lubbock Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals offer network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop services to help your company to deploy, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and validates a person's network technology skills at the expert level. Cisco CCIEs know how to handle even the most difficult challenges surrounding network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide excellent value because their depth of expertise allows them to fix problems rapidly. In typical instances, less seasoned service providers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your network using sophisticated remote troubleshooting technology in order to provide efficient, secure, and economical analysis and repair.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of infrastructure appliances by providing services that include:
CISM and CISSP Premier System Security Engineers
Progent's certified CISM and CISSP cybersecurity experts offer a variety of system protection solutions to enhance the defenses of your Windows, macOS and OS X, or Linux network against assaults or assist you to clean up quickly following a damaging penetration. Security support services offered by Progent include: in depth data security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; setting up firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Progent can provide advanced remote consulting to help companies of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize local resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide range of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in environments that incorporate Linux with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight line of outsourced network management services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Lubbock Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center team of seasoned network experts gives your clients in Lubbock Texas fast access to a reliable technical support resource with substantial experience delivering phone support and remote troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's goal is to resolve and not just report IT problems.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team provides online and in-depth engineering expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, custom development, and training services, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Lubbock Texas online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your network support is proactive and automated. By exposing potential trouble spots before they result in network outages, remote monitoring can ward off stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems powered by multiple OS platforms.
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For companies and startups in Lubbock Texas, Progent's phone-based network support engineers are ready to deliver professional and cost-effective system help the instant your organization requires it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix IT problems quickly while eliminating the expense and lost time associated with on-site support visits.
Even if your Lubbock organization works with a local freelance support technician or maintains an in-house organization that can handle typical network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to handle sudden system crises or especially complex integration problems.
Advantages of Progent's IT Support for Organizations in Lubbock Texas
Progent's remote support services allow your Lubbock business to have the advantages of immediate, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your network will derive added business value by being increasingly reliable, productive, and secure. Benefits to your company include:
- Convenient virtual expansion of your local support resources
With most businesses in Lubbock Texas, local network support resources, whether made up of independent consultants or an in-house IT staff, can handle typical technical issues. On the other hand, serious problems might occur when local support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your onsite support people. In these cases, Progent's online service professionals offer a convenient, quick, and economical way to augment your regular resources and to pass on useful information to improve your capability to handle downstream problems locally.
- Less Dependence on Individual Consultants
For network maintenance, smaller businesses commonly rely on independent freelance service providers. While independent service people carry less overhead than larger support organizations and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of fallback help may require your company to wait for assistance during an emergency. As your business expands, system unavailability and trouble with critical applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system remains up and running.
- Create a Solid Basis for Seamless Expansion
Companies often start with an information architecture created on a modest budget. Lacking a scalable framework, slap-dash fixes often get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can hinder the productivity of the organization. Such badly built systems require proper analysis, intelligent long-term planning, and extensive technical expertise to evolve to a system infrastructure able to offer the solid foundation to handle critical business requirements and facilitate future expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller companies need advice and technical training to navigate through an increasingly complex array of product alternatives capable of accelerating business success and enhancing efficiency. These companies do not need a computer consultant who is motivated to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is designed around a predetermined product instead of the genuine needs of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match technical consulting with the real interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the front lines of IT support, executing a broad range of IT projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical skills, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during normal working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize trusted freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.