Fast Remote Technical Support for Lubbock Networks
For organizations in Lubbock or anywhere in Texas, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the services of CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.
Progent's online support experts offer excellent value due to the fact that they possess the practical experience and have access to the sophisticated technology required to resolve the majority of network problems quickly. This reduces immediate expenses because solutions use up minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is especially helpful in environments that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike typical remote service companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where quick repairs manage to end up as major invoices. Progent's skill at disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized tools and field-tested processes that permit the highest degree of effectiveness for online engineering help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your company's computer system without compromising network security.
Progent's advanced customer support database system keeps comprehensive records of the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of assistance delivered to every customer by any engineer. This database of issues and solutions is stored as a quickly searchable support database that enables Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts can arrive at optimal solutions promptly.
Online support services provided by Progent to clients in Lubbock and throughout the state of Texas include:
Certified Windows Support
Progent's Microsoft-premier remote service professionals can deliver computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 development, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the expert level. CCIEs can handle the most difficult problems associated with network planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience permits them to solve problems rapidly. In typical cases, less qualified engineers can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your computer system via sophisticated on-line troubleshooting technology to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer help for all of Cisco's market leading selection of connectivity products by providing consulting services that include:
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recover quickly following a serious penetration. Security services offered by Progent cover thorough network security and compliance assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; integrating firewalls; designing safe techniques for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide spectrum of computer technologies including system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency remote help diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight suite of outsourced network management services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on time. Progent's special remote engineering services include:
How Your Lubbock Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the resources to support an in-house Call Center but who require quick access to a dependable Help Desk Call Center with professional telephone support as well as the expertise to escalate complex tasks to advanced consultants.
Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent extension of your existing Help Desk resources. Progent's Virtual Call Center can act as a an escalation alternative for complex network issues, or be ready in overflow instances when your regular resources are overwhelmed.
Progent's Call Center staff of veteran network experts offers your workers in Lubbock or anywhere in the state of Texas fast communication with an effective support group with extensive experience providing telephone-based help and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk perception as a key contributor to company success, and Progent's goal is to resolve and not merely report technical issues.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff provides remote professional consulting expertise and education in specific business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Lubbock, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so your network support is proactive and automated. By exposing potential problems before they evolve into downtime, system monitoring can minimize stressful and costly service failures. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks powered by multiple platforms.
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Lubbock or anywhere in the state of Texas, Progent's phone-based network support specialists can deliver expert and economical IT support the moment your organization needs it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while eliminating the cost and lost productivity associated with on-site support visits.
Even if your Lubbock business relies on a regular freelance support technician or employs an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected system emergencies or especially complex integration projects.
Benefits of Progent's Network Help for Organizations in Lubbock
Progent's remote network troubleshooting services enable your Lubbock business to realize the benefits of immediate, enterprise-level IT support without the cost of managing a full-time IT staff. Your network will derive greater business value by being increasingly available, productive, and secure. Advantages to your company include:
- Convenient virtual extension of your local IT resources
For most offices in Lubbock or anywhere in Texas, nearby computer support resources, whether represented by outside consultants or an internal IT staff, can deal with typical network issues. On the other hand, serious problems can occur when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call service professionals provide an easy, quick, and budget-friendly way to supplement your local resources and to convey valuable information to increase your capability to handle future problems in-house.
- Reduced Dependence on Freelance Consultants
For network support, smaller businesses often depend on individual freelance consultants. Although freelance consultants carry less internal costs than big service firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of fallback help may force your company to wait for assistance during an emergency. As your business grows, network unavailability and problems with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup support experts to make sure your network stays up and running.
- Create a Solid Basis for Seamless Expansion
Companies often start with an information system implemented on a shoestring budget. Without a robust framework, band-aid fixes can get thrown onto an unstable foundation. As a network grows, reliability and scalability problems can hinder the success of the business. These poorly designed environments need careful assessment, intelligent long-term planning, and broad-based technical expertise to evolve to a network architecture that can provide the stable foundation to meet current business requirements and ease future expansion.
- Interact with Solution Providers Rather Than Product Resellers
Smaller companies require advice and technical education to negotiate an increasingly complicated array of product alternatives available for accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is attempting to resell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended
solution is built around a predetermined technology rather than the true needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match technical consulting with the best interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you owe just for received support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by each staff member to each customer. The discipline of detailing and organizing support activity allows more efficient service and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.