Fast Online Help for Lubbock Texas Information Networks
For companies in Lubbock Texas, Progent provides online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts provide excellent value because they have the practical experience and are equipped with the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally in indirect costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's billing model for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many remote service companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where quick solutions somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and field-tested processes which ensure the maximum level of effectiveness for online help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's environment remotely without breaching network security.
Progent's advanced customer support reporting application includes thorough histories for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of services provided to every client by any engineer. This database of trouble tickets and fixes is stored as an easily exploitable internal knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft open up other vast support databases and permit priority access to vendors' in-house support staff so Progent's remote service specialists are able to determine the most efficient resolutions quickly.
Online services offered by Progent to customers in Lubbock Texas include:
Certified Windows Experts
Progent's Microsoft-certified online service experts offer computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a wide variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop support services to assist you company to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for networking engineers, and certifies a person's networking skills at the expert level. CCIEs know how to deal with the most complex issues encountered in network infrastructure planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. CCIEs are an exceptional cost-effectiveness because their broad expertise permits them to resolve problems quickly. In many instances, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment using advanced remote support technology in order to provide fast, secure, and economical analysis and repair.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure appliances. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help you to clean up quickly after a serious penetration. Security solutions available from Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; installing firewalls; building safe mechanisms for off-site and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to cover a broad spectrum of information technologies such as network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent remote help diagnosing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Lubbock Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center staff of seasoned information technology consultants offers your workers in Lubbock Texas fast access to an efficient network service group with substantial background delivering phone support and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a solid driver of company success, and Progent's intent is to resolve rather than just track IT issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group offers remote professional engineering support and training in special business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, programming, and training services, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Lubbock Texas remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your computer maintenance is proactive and automated. By exposing emerging problems before they grow into network outages, system monitoring can head off stressful and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments based on multiple operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Lubbock Texas, Progent's phone-based network support engineers can provide professional and cost-effective IT support the moment your business has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Lubbock company relies on a local independent support technician or maintains an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve sudden system emergencies or particularly complex integration problems.
Details of Progent's Remote Network Services for Lubbock Texas
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services offer companies in Lubbock Texas the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the cost and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Lubbock Texas and is also ideal for networks in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad range of Microsoft support utilities, service databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone service and requires no periodic retainer for services delivered during normal working hours. This protects you from facing big bills for routine repairs.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers the services of authorized specialists who have experience in designing, deploying, and managing networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting expertise for specific application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized resource for network generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that match the specific requirements of your business.
- Sophisticated Remote Access Tools
Secure remote connectivity permits Progent's support professionals to observe precisely what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand a costly personal service call. State-of-the-art online access software and expert technicians combine to allow Progent to resolve most network problems quickly and economically. Progent is a pioneer in online support and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Service for High Network Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-conscious businesses whose clients require instant access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, in the trenches of network service, performing a wide variety of technical tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not only expert technical help, but also a consultant with proven methods for using technical knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has few competitors. Companies who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.