Fast Remote Help for Lubbock Information Networks
Immediate Remote Technical Support for Lubbock SystemsFor companies located in Lubbock or anywhere in the state of Texas, Progent provides online support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the services of CISSP-accredited security experts to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to solve most information system problems rapidly. Efficient support reduces immediate expenses since solutions accumulate fewer billable minutes. Remote support also avoids the cost of sending an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is particularly important for organizations that depend on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. Unlike many remote support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute granularity and simple model for pricing prevent situations where quick solutions manage to end up as big invoices. Progent's penchant for disposing of technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and proven methodologies that ensure the highest level of efficiency for remote help and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to link to your environment without compromising system security.

Progent's advanced technical support database application includes detailed records of all service that Progent's clients have been provided. Progent's authorized consultants have access to the details of services rendered to every Progent client by every Progent engineer. This database of problems and repairs is organized as a readily accessible support database that allows Progent's remote support experts to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available other vast support databases and permit priority access to manufacturers' internal engineering staff so Progent's online consulting experts are able to come up with optimal solutions quickly.

Remote support available from Progent to customers in Lubbock and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your customers in Lubbock or anywhere in the state of Texas quick contact with a reliable network service resource with substantial background delivering telephone-based consulting and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a solid enabler of business efficiency, and Progent's goal is to resolve rather than merely record IT problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based and in-depth consulting support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Lubbock, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By detecting looming issues before they cause downtime, system monitoring can minimize stressful and expensive service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments powered by a combination of operating systems.
How Your Lubbock Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Lubbock or throughout the state of Texas, Progent's online network support engineers are ready to provide effective and affordable IT help whenever your business requires it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Lubbock organization relies on a regular independent support technician or employs a full time organization that know how to handle day-to-day computer issues, Progent’s Microsoft certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to solve sudden network crises or particularly tough integration problems.

Benefits of Progent's Network Help for Companies in Lubbock
Progent's remote IT consulting services allow your Lubbock company to have the advantages of timely, expert IT support without the cost of maintaining an in-house IT staff. Your network will derive added business worth by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    With most offices in Lubbock or anywhere in Texas, local computer support resources, whether consisting of outside consultants or an internal IT staff, can solve the majority of network issues. On the other hand, IT crises might spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your local support people. In these cases, Progent's online support professionals offer a convenient, quick, and economical way to supplement your local resources and to pass on useful information to improve your ability to deal with downstream problems locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller offices often rely on independent freelance consultants. While independent service people carry smaller overhead than larger support companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of fallback personnel may force your business to go without help during an emergency. As your company grows, network downtime and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve support expertise to make sure your IT system is always available.

  • Create a Scalable Basis for Seamless Growth
    Businesses often start with an IT architecture implemented on a modest budget. Without a robust framework, slap-dash repairs can get piled on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the productivity of the organization. These badly designed environments require proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a network architecture that can deliver the stable foundation to handle vital business demands and ease downstream growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller businesses require advice and technical education to navigate through an ever more complex maze of product options capable of promoting business growth and improving efficiency. They hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align IT expertise with the best needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, refined support tools, and understanding of enterprise networking enable offices to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average more than a decade of real-world industry experience, at the front lines of network support, performing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not only expert IT skills, but also a consultant with proven methods for using technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has little competition. Businesses who utilize familiar independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.