Fast Online Help for Lubbock Texas Information Networks
Immediate Online Support for Lubbock NetworksFor companies in Lubbock Texas, Progent provides online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they have the practical experience and are equipped with the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally in indirect costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's billing model for online support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many remote service companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where quick solutions somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and field-tested processes which ensure the maximum level of effectiveness for online help and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's environment remotely without breaching network security.

Progent's advanced customer support reporting application includes thorough histories for all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of services provided to every client by any engineer. This database of trouble tickets and fixes is stored as an easily exploitable internal knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft open up other vast support databases and permit priority access to vendors' in-house support staff so Progent's remote service specialists are able to determine the most efficient resolutions quickly.

Online services offered by Progent to customers in Lubbock Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progentís shared Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading PSA tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of seasoned information technology consultants offers your workers in Lubbock Texas fast access to an efficient network service group with substantial background delivering phone support and remote repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a solid driver of company success, and Progent's intent is to resolve rather than just track IT issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group offers remote professional engineering support and training in special business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, programming, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Lubbock Texas remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so your computer maintenance is proactive and automated. By exposing emerging problems before they grow into network outages, system monitoring can head off stressful and expensive service crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments based on multiple operating systems.
How Your Lubbock Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Lubbock Texas, Progent's phone-based network support engineers can provide professional and cost-effective IT support the moment your business has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Lubbock company relies on a local independent support technician or maintains an in-house IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve sudden system emergencies or particularly complex integration problems.

Details of Progent's Remote Network Services for Lubbock Texas
Progent's online support, Internet-based troubleshooting, network security expertise, and network administration services offer companies in Lubbock Texas the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the cost and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, in the trenches of network service, performing a wide variety of technical tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This guarantees that you get not only expert technical help, but also a consultant with proven methods for using technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has few competitors. Companies who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    MS Office Communications Server provides Instant Messaging and presence as part of a scalable, enterprise-grade package featuring enhanced security, seamless compatibility with popular Microsoft software, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers lower costs and elevated business efficiencies, enhanced worker productivity, and better intellectual property protection. Microsoft Office Communications Server has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence consultants can provide remote and on-premises support and troubleshooting services for your Office Communications Server 2007 deployment and can help you to evaluate the advantages of migrating to Microsoft's Skype for Business. Progent can also help you to design and execute a smooth migration that will add significant strategic value to your IT system

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    Progent's Microsoft-certified consultants offer network help and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís support team can help you plan, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Lync Server, Project Server, and System Center Operations Manager (SCOM).

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    MS Office Communications Server delivers IM and Real Presence in a scalable, world-class solution featuring advanced security, seamless integration with popular Microsoft products, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from lower costs and elevated operational efficiencies, increased worker productivity, and better IP protection with this simple-to-administer, highly available solution. Successful implementations of Office Communications Server call for careful planning and consideration prior to installation. Progent's Microsoft-certified professionals can deliver the skill needed to realize all the advantages of Microsoft Office Communications Server across your entire organization.

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    Progent provides small organizations two specially designed security inventory packages that provide, for a preset price, remotely administered inventory scans of your network security profile which are evaluated by professional security engineers who assess the results of the remote scan, present unbiased summaries of your existing network security, and offer suggestions for improvements. Progent has developed two non-overlapping network security inventory scanning packages for external and internal security testing that are priced to meet the budgets of small businesses while providing enterprise-class evaluations of your network's exposure to attack.

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    Progent offers fault tolerant load balancing consulting covering network load balancing, load balanced program, LAN/WAN backbone routing, and content delivery technology such as F5 Networks 3DNS. High availability load balancing providers for which Progent can provide consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and ACNS, and F5 Networks BIG-IP.

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    Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their market, lower their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.

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    Progent's ProSight Email Guard uses the technology of top information security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.

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    Progent's Wi-Fi site survey services help you to plan, deploy and debug a Wi-Fi network optimized for your environment, offering your business a wireless solution that has the coverage, performance, capacity, Quality of Service, data protection, and roaming capability your company needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi network and onsite site survey services for confirming, tuning, and debugging an operational Wi-Fi LAN.

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