Immediate Remote Support for Lubbock Texas IT Networks
Fast Phone Help for Lubbock SystemsFor businesses in Lubbock Texas, Progent provides remote support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's online support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of information system problems quickly. Efficient support lowers direct expenses since service calls use up minimal billable minutes. Online help also avoids the expense of sending an engineer to your office. Your company benefits additionally in indirect costs by minimizing or eliminating system downtime and associated costs due to business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you owe only for the support that you receive. In contrast to many remote service companies, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick solutions manage to turn into large tabs. Progent's penchant for handling problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized tools and proven methodologies which promote the maximum degree of efficiency for remote help and repair for information networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to link to your company's network remotely without breaching corporate security.

Progent's sophisticated service database application maintains detailed histories describing all support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of services delivered to each Progent customer by every Progent consultant. This archive of issues and fixes is organized as a readily retrievable support knowledge base that enables Progent's remote support experts to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft open up other extensive technical support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to determine the most efficient resolutions promptly.

Remote technical services offered by Progent to customers in Lubbock Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to complete major projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Help Desk sharing services allow your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk staff of veteran network consultants provides your customers in Lubbock Texas rapid communication with a reliable network service resource with years of background providing phone help and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a significant contributor to company success, and Progent's intent is to solve instead of simply document network issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Group provides remote professional consulting support and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Lubbock Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so your network maintenance is proactive rather than reactive. By detecting emerging issues before they cause network outages, remote monitoring can avoid stressful and costly information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks based on a mix of platforms.
How Your Lubbock Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Lubbock Texas, Progent's phone-based computer support specialists can provide effective and cost-effective IT help the instant your company needs it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Lubbock business works with a local independent consultant or employs an in-house IT staff that can deal with typical computer issues, Progent’s Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to handle unexpected network emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Organizations in Lubbock Texas
Progent's remote support services allow your Lubbock business to have the benefits of timely, enterprise-level network support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    For most offices in Lubbock Texas, nearby computer support providers, whether consisting of independent consultants or a full-time IT staff, can handle typical technical problems. On the other hand, serious problems can spring up when your regular resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online support professionals offer a convenient, fast, and affordable way to augment your regular help and to pass on useful knowledge to increase your ability to resolve future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network support, smaller organizations often rely on individual freelance service providers. Although independent consultants carry smaller internal costs than big consulting firms and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the lack of backup personnel may force your company to go without help during an IT crisis. As your business expands, system unavailability and problems with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of backup support expertise to insure your network stays available.

  • Create a Solid Foundation for Seamless Growth
    Organizations typically start with an information system created on a shoestring budget. Lacking a proper framework, slap-dash repairs can get piled on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. These badly built environments need proper analysis, smart strategic planning, and broad-based technical expertise to evolve to a system architecture able to offer the solid foundation to handle current business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complicated array of product alternatives available for accelerating business success and improving efficiency. These companies do not need a computer engineer who is attempting to resell a certain vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is built around a profitable technology instead of the true needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match technical expertise with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, in the trenches of network support, executing a wide range of technical projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not just world-class technical skills, but also a consultant with proven methods for using computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits per minute. As a result, you are billed only for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast fixes so you will not be tempted to allow minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local support firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each consultant to every client. The discipline of documenting and archiving support records allows more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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