Fast and Affordable Online Help for Lubbock Networks
Immediate Phone Consulting for Lubbock NetworksFor organizations located in Lubbock or anywhere in the state of Texas, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts offer excellent leverage because they have the practical background and have access to the sophisticated technology required to resolve the majority of network problems rapidly. This lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support experience is particularly important in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to many online service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where fast repairs manage to end up as big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes which ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to interface to your company's network remotely without violating corporate security.

Progent's powerful technical support reporting system maintains thorough documentation for all service that Progent's customers have received. Progent's staff engineers have the benefit of the records of assistance rendered to each client by every engineer. This history of anomalies and repairs is structured as an easily accessible support database that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft open up other massive technical support knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's remote service specialists can find the most efficient solutions in the least time.

Online technical support services available from Progent to companies in Lubbock and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk Call Center or revamping your existing one, selecting or customizing Help Desk Call Center software products to meet the particular needs of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk resources to handle high-demand scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of experienced information technology professionals gives your workers in Lubbock or anywhere in the state of Texas immediate assistance from an effective technical support group with extensive experience offering telephone-based support and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk the reputation as a key enabler of business performance, and Progent's aim is to fix rather than just annotate IT problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff can supply online advanced consulting support and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Lubbock, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so that your network maintenance is proactive rather than reactive. By spotting emerging problems before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate multiple operating systems.
How Your Lubbock Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Lubbock or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver effective and economical IT support whenever your business has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to solve computer problems quickly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Lubbock company works with a regular independent support technician or maintains an in-house organization that know how to handle ordinary network problems, Progent’s Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with sudden system crises or particularly complex integration projects.

Features of Progent's Remote Computer Services for Lubbock
Progent's online help, remote repair, network security consulting, and system administration services offer businesses in Lubbock or throughout the state of Texas the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk support and system management, Progent's professionals can provide your organization world class network support while allowing you to avoid the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.