Fast and Affordable Remote Technical Support for Lubbock Texas Computer Networks
For companies in Lubbock Texas, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's remote support engineers provide exceptional value because they possess the real-world background and have access to the sophisticated tools needed to resolve the majority of information system issues quickly. Efficient support reduces direct costs since solutions use up minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your site. Your company saves even more in incidental costs by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing policy for online help is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you owe exclusively for the services that you receive. Unlike many online support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where quick fixes manage to end up as big bills. Progent's skill at solving problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and proven processes which promote the maximum degree of efficiency for online engineering help and repair for IT networks of all sizes. Progent's online support team can link to your company's computer system without violating corporate security.
Progent's proven technical support reporting application includes comprehensive records describing the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of support rendered to each Progent customer by any engineer. This database of anomalies and fixes is stored as an easily accessible support database that permits Progent's online support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft open up other vast technical databases and permit fast access to manufacturers' in-house engineering staff so Progent's online service specialists are able to determine optimal solutions promptly.
Online support offered by Progent to customers in Lubbock Texas include:
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Certified Windows Expertise
Progent's Microsoft-premier online service experts can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad range of platform support services including Windows Server 2022 planning and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to help your company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 11 system design and upgrade assistance and Windows 10 configuration support, as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for network consultants, and validates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can resolve even the most challenging challenges associated with network infrastructure planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and coming up with workarounds or identifying program updates. Cisco CCIEs are an excellent value since their deep expertise permits them to find solutions for problems quickly. In many instances, less seasoned service providers can struggle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can tie into your computer system via state-of-the-art on-line troubleshooting tools in order to perform quick, secure, and affordable analysis and repair.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's popular family of infrastructure devices by offering services that include:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to take the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineer can assist businesses to identify and quarantine infected servers and endpoints and guard undamaged assets from being penetrated. If your Lubbock system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Help
Progent's ransomware recovery experts can help your Lubbock business to reconstruct a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's group of IT security specialists bring the wide selection of skills required to rebuild all vital components of a targeted system quickly and with minimal loss of data. To find out more, see Progent's ransomware removal and business continuity services.
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CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM and CISSP security and compliance experts offer a range of system protection services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist you to recuperate quickly after a damaging penetration. Security support services offered by Progent cover thorough network security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from malicious assaults; integrating firewalls; establishing secure architectures for off-site and mobile access; guarding your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
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Cloud Integration

Progent can provide expert online support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for restoring services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
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UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to cover a broad array of information technologies such as network architecture, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service expense.
Important Linux variants for which Progent can provide expert support include:
RedHat
SUSE Linux
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, subscription-based services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they can impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming jobs. These can include health monitoring, patch management, automated repairs, endpoint configuration, backup and recovery, A/V response, remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your designated IT personnel and your assigned Progent consultant so potential problems can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth management reporting tools designed to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and rapid recovery of critical files/folders, applications, images, and VMs. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or software bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a secured online account and give your password you are asked to verify who you are on a device that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used as this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Shared Call Desk: Outsourced and Co-managed Help Center Services
Progent's Co-managed Help Desk Service provides a smooth extension of your core network support group. User access to the Help Desk, delivery of technical assistance, escalation, ticket creation and tracking, performance metrics, and management of the service database are cohesive regardless of whether issues are taken care of by your internal IT support resources, by Progent, or a mix of the two. Your business has complete versatility to extend or reduce your part of technical support activity as required. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software as well as workflow documentation, testing and training.
To learn more about ProSight Shared Call Desk, visit ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the security and functionality of your IT environment, Progent's patch management services permit your IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
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Call Center Expertise
Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk team of seasoned information technology professionals gives your clients in Lubbock Texas rapid communication with a dependable network service group with years of background providing phone support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a major driver of company success, and Progent's intent is to resolve and not merely record IT problems.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Project, Office Word, and Office Excel. For additional information concerning Progent's expertise, programming, and education services, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Lubbock Texas remote IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can customize Operations Manager for your business so your network support is proactive and automated. By detecting potential issues before they grow into crashes, system monitoring can head off stressful and costly information system crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate multiple operating systems.
How Your Lubbock Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Lubbock Texas, Progent's online network support specialists can provide professional and affordable system support whenever your organization requires it. More than 20 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while eliminating the cost and lost time associated with on-premises service calls.
Even if your Lubbock company works with a local freelance consultant or employs a full time organization that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to handle sudden system emergencies or especially complex integration problems.
Benefits of Progent's IT Support for Companies in Lubbock Texas
Progent's online support services enable your Lubbock business to realize the benefits of on-call, expert network support without the expense of managing an in-house IT staff. Your information system will acquire added business value by being increasingly reliable, efficient, and secure. Benefits to your business include:
- Seamless virtual extension of your local support resources
For most offices in Lubbock Texas, nearby network support resources, whether made up of independent consultants or a full-time IT staff, can handle typical network problems. On the other hand, serious problems might strike when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call support specialists give you an easy, fast, and affordable solution to augment your local help and to transfer valuable knowledge to increase your ability to handle future problems locally.
- Reduced Dependence on Individual Service Providers
For IT support, smaller businesses commonly rely on individual freelance consultants. Although independent service people have smaller internal costs than larger service organizations and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of reserve help may require your company to wait for assistance during an IT crisis. As your network grows, network downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup service experts to make sure your network remains available.
- Build a Solid Foundation for Smooth Expansion
Organizations typically start with an information system created on a modest budget. Lacking a proper framework, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. These poorly designed environments need proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a system infrastructure that can provide the solid foundation to handle critical business demands and ease downstream expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller companies require guidance and technical training to navigate through an ever more complicated maze of technology options available for accelerating business success and improving productivity. These companies hardly need a computer consultant who is motivated to resell a specific vendor's products. IT support and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align IT expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical background, refined remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent offers world-class support for Microsoft's leading server products with services such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 support, Windows Server 2003 upgrades, MS Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who utilize trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.