Immediate Remote Troubleshooting for Lubbock Information Networks
Fast Phone Technical Support for Lubbock NetworksFor businesses in Lubbock or anywhere in Texas, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional value because they possess the real-world background and have access to the advanced tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since solutions require minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your company benefits even more with indirect expenses by minimizing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote technical support experience is especially helpful for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for remote help is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to many remote support organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where quick fixes somehow turn into substantial bills. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and field-tested processes that promote the maximum level of efficiency for online engineering help and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's Technical Response Center to interface to your system remotely without violating system security.

Progent's advanced technical support database system includes thorough records of the support that Progent's customers have been provided. Progent's staff service personnel have access to the details of assistance delivered to every client by every Progent engineer. This history of issues and responses is structured as a quickly accessible proprietary knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft open up other vast technical support databases and permit priority access to manufacturers' internal product engineers so Progent's online service experts are able to come up with the best resolutions quickly.

Online support services offered by Progent to customers in Lubbock and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight line of network monitoring and management services covers all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important fields of computer technology enables clients to execute major projects economically and on schedule. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are ideal for companies who don't have the money or time to support an internal Help Desk but who need fast access to a reliable Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent’s Virtual Help Desk is designed for larger businesses and acts as a transparent reinforcement of your existing Helpdesk team. Progent's Virtual Help Desk can act as a an escalation option for complex computer system challenges, or be available in hectic circumstances when your regular resources are overwhelmed.

    Progent's Help Desk staff of veteran information technology consultants gives your computer users in Lubbock or anywhere in the state of Texas quick access to a large network service group with years of experience providing telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a major enabler of company success, and Progent's target is to resolve instead of merely document IT issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting staff provides online advanced engineering expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Lubbock, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so your computer maintenance is proactive and automated. By detecting potential issues before they grow into full-scale emergencies, proactive monitoring can head off disruptive and costly network crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a variety of operating systems.
How Your Lubbock Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Lubbock or anywhere in the state of Texas, Progent's online network support specialists can deliver expert and affordable IT support the instant your organization has to have it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair IT problems rapidly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Lubbock office works with a local independent support technician or maintains a full time organization that can handle typical computer issues, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to resolve unexpected network emergencies or especially challenging integration problems.

Details of Progent's Online Computer Support for Lubbock
Progent's online help, remote repair, system security expertise, and system management services offer businesses in Lubbock or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT expertise, refined support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Entire Range of Servers
    Progent can provide world-class support for Microsoft’s leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 integration, Windows 2003 maintenance, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits by the minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be forced to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each staff member to each client. The discipline of detailing and organizing support activity results in more effective service and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.













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