For small and midsize companies in Lubbock or anywhere in Texas, Progent provides technical support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's remote support services offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of network problems rapidly. Efficient support reduces direct costs because solutions take up fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in incidental costs by minimizing or avoiding network downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical online service organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where fast fixes manage to end up as substantial bills. Progent's penchant for dealing with technical issues efficiently translates into your business conserving money.
Progent's Remote Support Technologies
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes that permit the maximum degree of efficiency for remote help and troubleshooting for small and midsize company IT systems. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the experts of Progent's remote service group to interface to your company's environment without breaching system security.
Progent's powerful service reporting application maintains comprehensive documentation describing all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help rendered to every Progent client by any engineer. This archive of anomalies and responses is organized as a quickly exploitable support knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft permit access to other extensive technical databases and allow quick response from vendors' in-house product engineers with the result that Progent's online service experts are able to determine optimal resolutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Lubbock or anywhere in Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's online support experts offer credentials in an extensive array of disciplines. This broad range of technical skills allows Progent's consultants to handle practically any problem likely to crop up in a small or midsize business information system. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Associate.
To support businesses with mixed-platform networks, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support services Offered by Progent to small businesses in Lubbock and throughout the state of Texas include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide array of information technology including system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance for analyzing problems within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and validates a consultant's networking knowledge at the master level. Cisco CCIEs can handle the most difficult problems associated with network design, integration, administration, protection, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs are an excellent value since their depth of expertise allows them to fix even the most complex problems quickly. In common instances, less seasoned consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support providers make CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a CCIE so you can get immediate help for complex network issues that are lowering business productivity but are outside the experience of your ordinary network maintenance resources. Progent's CCIE support experts can interface to your environment using sophisticated on-line support tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's popular family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support experts can deliver computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and deployment,
Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a full array of remote desktop consulting and support services including Windows 7 migration support, moving to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISSP and ISSAP security consultants can provide a range of security solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recuperate rapidly following a serious penetration. Security solutions available from Progent include: comprehensive security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile access; securing your email infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize local IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent offers the services of seasoned remote consulting professionals for special IT projects that small businesses often request. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these special areas of computer technology enables customers to complete critical projects within budget and on time. Progent's special remote consulting services include:
How Your Lubbock Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk support alternatives for small organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center services are a convenient solution for smaller organizations who lack the budget to support an in-house Help Desk Call Center but who need quick response from a reliable Call Center with professional phone assistance plus the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk or enhancing your current one, identifying or modifying Help Desk Call Center software to address the particular needs of your business, or adding temporary online staff to reinforce your in-house Call Center team to deal with demanding events such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts gives your workers in Lubbock or anywhere in the state of Texas fast assistance from an efficient network service resource with years of experience offering phone help and remote repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a crucial contributor to company success, and Progent's goal is to resolve rather than simply annotate IT problems.
Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based and in-depth engineering support and training in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and MS Office Excel. To learn additional information about Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the imaginative aspect of Macintosh environments by providing phone-based help support and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio or video or putting together an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Lubbock, or anywhere in the state of Texas, online computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your computer support is proactive and automated. By anticipating possible trouble spots before they result in crashes, automated monitoring can avoid disruptive and expensive network breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks powered by a combination of operating systems.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.