For small and midsize companies located in Lubbock Texas, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to handle high-level security design and business continuity planning.
Progent's remote support services represent excellent value because they have the real-world background and the advanced technology to resolve the majority of information system problems quickly. This lowers direct costs because service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with indirect expenses by reducing or eliminating system downtime and associated losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing model for remote support is structured to maximize the impact of your IT service investment. Progent charges per minute for phone assistance, so you owe only for the services that you receive. Unlike many online service firms, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where quick solutions manage to end up as major bills. Progent's skill at disposing of technical issues efficiently results in your company saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has developed a collection of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for online technical support and troubleshooting for small company computer systems. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's Technical Response Center to communicate with your system remotely without violating system security.
Progent's advanced technical support reporting system keeps detailed histories describing all support that Progent's customers have received. Progent's team engineers have access to the records of support rendered to every customer by any engineer. This archive of anomalies and responses is stored as a conveniently searchable internal database that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to additional extensive support knowledge bases and permit quick access to vendors' internal product engineers so Progent's remote service specialists can arrive at optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Lubbock Texas or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical support engineers have certified skills in a comprehensive array of disciplines. This broad scope of technical skills enables Progent's engineers to address practically any crisis that may take place in a small or midsize business information system. Certificates held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-platform networks, Progent also offers the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Remote technical support services provided by Progent to small businesses in Lubbock include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide array of information technology such as system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy applications to current Windows or Linux-powered solutions. Progent's team-based approach to resolving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for resolving problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network consultants, and validates an individual's networking knowledge at the expert level. CCIEs know how to resolve even the most intractable problems associated with network infrastructure design, integration, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional value since their deep experience permits them to resolve even the most intractable problems quickly. In common instances, less qualified engineers can struggle for many hours or even days with identical problems that a CCIE can dispose of in minutes.
Few support providers make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so you can receive immediate help for severe network problems that are hurting worker productivity but are not within the experience of your regular IT support group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your environment using state-of-the-art on-line support technology in order to provide fast, secure, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for all of Cisco's market leading selection of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-certified online support engineers can provide computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help your company with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of online PC desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Consultants
Progent's accredited CISSP and ISSAP security engineers offer a variety of system protection solutions to bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help you to recuperate quickly after a damaging penetration. Security services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from malicious attacks; installing firewalls; building secure architectures for off-site and mobile connectivity; guarding your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting experts for special projects that small companies frequently need. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
How Your Lubbock Texas Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Call Center support alternatives for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who lack the money or time to assemble and manage an internal Call Center but who require fast access to a reliable Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate complex problems to advanced engineers.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting services can support you in building an efficient new Call Center or enhancing your established one, selecting or modifying Help Desk software products to handle the particular needs of your business, or providing occasional online staff to reinforce your internal Help Desk group to deal with unusually busy scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk staff of seasoned network consultants offers your customers in Lubbock Texas rapid access to a reliable technical support group with extensive experience delivering telephone-based help and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a crucial driver of business efficiency, and Progent's aim is to solve rather than simply document IT issues.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced consulting support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office Word, and MS Excel. To read more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac experts can nurture the imaginative elements of Mac computing by providing phone-based help services and education in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures like capturing or digitizing audio/video or putting together an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Lubbock Texas remote computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they cause network outages, system monitoring can head off disruptive and expensive information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks based on multiple platforms.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas