For small businesses in Lubbock or anywhere in Texas, Progent provides support for networks based on UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online technical support services offer excellent leverage due to the fact that they have the practical background and the sophisticated tools to solve most network issues quickly. This reduces immediate expenses because service calls require a smaller number of billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves even more with incidental costs by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for remote support is structured to maximize the impact of your IT service investment. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate situations where speedy. minor solutions somehow end up as major bills. Progent's penchant for dealing with problems efficiently translates into your company spending less money.
Progent's Remote Support Technologies
Over time, Progent has refined a collection of optimized technologies and proven methodologies that permit the highest degree of efficiency for online consulting and repair for small and midsize business computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's remote service group to interface to your company's computer system without breaching network security.
Progent's sophisticated technical support reporting system includes comprehensive documentation of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of support rendered to each Progent customer by every Progent consultant. This archive of anomalies and repairs is structured as a quickly searchable support database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the best resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Lubbock or anywhere in Texas or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's remote network support professionals offer credentials in an extensive array of technologies. This breadth of capability permits Progent's consultants to manage practically any crisis that may crop up in a small company network. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to customers with mixed-platform networks, Progent also provides the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online technical support services provided by Progent to companies in Lubbock and throughout the state of Texas include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide spectrum of information technology including network architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and simplified administration, and transitioning from older systems to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and certifies a person's network technology knowledge at the master level. Cisco CCIEs can deal with even the most difficult issues occurring in network infrastructure design, deployment, management, security, and repair. CCIEs operate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program updates. Cisco CCIEs are an exceptional value since their broad experience allows them to resolve the most complex problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting firms make Cisco CCIEs available to assist small and mid-size businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive immediate support for severe network issues that are impacting worker efficiency but are beyond the experience of your ordinary computer support group or consultant. Progent's Cisco CCIE support experts can connect to your environment by means of sophisticated on-line troubleshooting tools in order to perform efficient, safe, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-premier online service professionals can deliver computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full range of remote PC desktop consulting and support services including Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISM and CISSP network security consultants offer a range of system protection solutions to bolster the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recuperate rapidly following a damaging breach. Security consulting services offered by Progent cover thorough security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm assaults; installing firewalls; designing secure techniques for remote and mobile access; protecting your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies frequently request. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables customers to complete critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Lubbock Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Call Center support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Call Center services are a convenient solution for small businesses who lack the budget to build and maintain an in-house Help Desk Call Center but who need quick access to a dependable Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or improving your established one, evaluating or enhancing Call Center application software to address the particular requirements of your business, or adding temporary online personnel to reinforce your internal Call Center team to handle unusually busy scenarios such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center team of seasoned network consultants gives your computer users in Lubbock or anywhere in the state of Texas quick access to an effective network service group with substantial experience providing phone support and online diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a crucial enabler of business productivity, and Progent's intent is to fix and not merely report IT issues.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Team can supply remote professional consulting expertise and training in special business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Project, MS Word, and MS Excel. To find out more about Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the creative aspect of Apple Mac systems by providing remote consulting support and training in imaging, audio, and video. Progent's consultants offer expertise in a variety of Macintosh applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network Monitoring Services
Progent can provide companies in Lubbock, or anywhere in the state of Texas, remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent to suit your business so that your network support is proactive and automated. By detecting potential trouble spots before they result in crashes, remote monitoring can minimize disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by multiple operating systems.
To get in touch with Progent about emergency remote support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or see Contact Progent.