For small companies in Lubbock Texas, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers represent excellent leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most information system problems rapidly. Efficient support reduces direct costs because service calls take up fewer billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many online support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing do away with situations where quick fixes somehow end up as big tabs. Progent's skill at disposing of problems efficiently results in your business conserving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of optimized tools and proven methodologies which promote the highest degree of efficiency for online technical support and troubleshooting for small business information systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access allows the engineers of Progent's online support team to link to your company's computer system without compromising network security.
Progent's proprietary customer support reporting system maintains detailed documentation for all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help delivered to each customer by any consultant. This history of anomalies and resolutions is organized as a conveniently retrievable proprietary database that enables Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's online service specialists are able to find optimal resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone support in Lubbock Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.
Online Support Services Provided by Progent
Progent's phone-based support engineers possess advanced credentials in a comprehensive set of technologies. This breadth of technical skills permits Progent's consultants to manage almost any problem that may occur in a small company information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To provide assistance to companies with mixed-operating system networks, Progent also offers access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services provided by Progent to clients in Lubbock include:
Special Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad spectrum of information technology such as system architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and easy administration, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can deal with the most complex problems surrounding network infrastructure design, installation, administration, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying program patches. CCIEs provide exceptional value because their broad expertise enables them to find solutions for the most intractable problems rapidly. In common cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few support firms make CCIEs available to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get immediate help for serious network issues that are lowering business productivity but are outside the comfort zone of your regular IT support group or consultant. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of advanced on-line support technology in order to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's popular family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified Windows Support
Progent's Microsoft-certified online service experts can deliver computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full array of remote desktop services such as Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Engineers
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your business to recover quickly after a damaging penetration. Security consulting services available from Progent include: in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; installing firewalls; building safe architectures for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Lubbock Texas Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller businesses who don't have the money or time to assemble and manage an internal Call Center but who need fast response from an efficient Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or improving your current one, identifying or modifying Call Center software to address the particular demands of your corporation, or adding temporary online staff to reinforce your existing Call Center resources to deal with high-demand situations such as software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran network experts gives your workers in Lubbock Texas immediate contact with an efficient network service resource with years of experience offering telephone-based support and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial contributor to business productivity, and Progent's goal is to solve instead of merely annotate IT problems.
Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts staff can supply remote advanced consulting support and training in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To learn more information concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac professionals can promote the artistic components of Macintosh computing by delivering remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide help in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as scanning or digitizing audio/video or putting together an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Lubbock Texas remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, adapted by Progent for your business so your network maintenance is proactive rather than reactive. By detecting possible issues before they evolve into network outages, remote monitoring can avoid disruptive and costly information system failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems based on a mix of platforms.
To contact Progent about emergency remote help with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas