For small and midsize businesses in Lubbock or anywhere in Texas, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's online support services offer excellent leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of network issues rapidly. This lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits even more with indirect expenses by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for remote support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you actually get. Unlike many online support organizations, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate scenarios where speedy. minor repairs somehow turn into major tabs. Progent's penchant for disposing of technical issues quickly translates into your company saving money.
Progent's Remote Technical Support Tools
Over time, Progent has developed a set of customized tools and proven methodologies that permit the highest degree of efficiency for remote technical support and repair for small and midsize business IT networks. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access allows the experts of Progent's remote service group to access your network remotely without breaching system security.
Progent's sophisticated technical support reporting application stores detailed documentation for all service that Progent's customers have been provided. Progent's staff consultants have access to the records of services delivered to each client by any engineer. This history of trouble tickets and responses is stored as a quickly searchable support database that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's remote consulting experts are able to determine the most efficient solutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Lubbock or anywhere in Texas or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Remote Support Services Provided by Progent
Progent's remote support experts have advanced credentials in a comprehensive array of disciplines. This broad range of technical skills permits Progent's consultants to resolve almost any crisis likely to occur in a small business network. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to customers with mixed-operating system networks, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online support Offered by Progent to small businesses in Lubbock and anywhere in the state of Texas include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of information technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for networking consultants, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can resolve the most stubborn challenges associated with network infrastructure design, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing problems with IOS network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness since their broad expertise permits them to find solutions for even the most intractable problems quickly. In many instances, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes.
Few support firms make CCIEs available to assist small and mid-size businesses. Progent offers fast phone access to a Cisco CCIE so you can receive urgent help for complex network issues that are crippling worker productivity but are outside the comfort zone of your regular IT service personnel. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via the latest remote support tools in order to perform quick, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular family of infrastructure devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support experts can provide computer system repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server application development,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of online desktop services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP and ISSAP network security consultants can provide a variety of security services to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist you to clean up quickly following a serious penetration. Security support services available from Progent cover comprehensive security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious attacks; integrating firewalls; designing secure architectures for remote and mobile access; guarding your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses often request. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:
How Your Lubbock Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center programs for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are intended for small businesses who lack the budget to support an internal Help Desk Call Center but who want fast response from a dependable Help Desk with professional phone support as well as the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless reinforcement of your current Helpdesk team. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the toughest network problems, or be available in overflow situations when your other support engineers are swamped.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or improving your established organization, evaluating or customizing Help Desk Call Center software to meet the special needs of your company, or providing temporary phone support personnel to supplement your in-house Call Center team to deal with unusually busy scenarios like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced network professionals provides your clients in Lubbock or anywhere in the state of Texas rapid communication with an efficient support group with extensive experience providing phone support and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center recognition as a crucial enabler of company success, and Progent's target is to solve rather than simply record network issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff provides online professional engineering support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including CRM, MS Project, Office Word, and MS Office Excel. For additional information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac consultants can nurture the imaginative facets of Apple Mac environments by offering phone-based consulting support and education in graphics, sound, and video. Progent's consultants can provide help in a variety of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network Monitoring Services
Progent can provide businesses in Lubbock, or anywhere in the state of Texas, online network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging issues before they expand into full-scale emergencies, system monitoring can avoid disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or networks powered by multiple operating systems.
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.