For small companies located in Lubbock Texas, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online support services represent exceptional value due to the fact that they have the practical experience and the sophisticated tools to solve most information system issues quickly. Efficient support lowers immediate costs because solutions accumulate a smaller number of billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally in indirect costs by reducing or eliminating system downtime and associated costs due to business disruption, upset clients, idle workers, and de-focused executives.
Progent's billing policy for remote support is structured to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you receive. Unlike many online support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor solutions manage to turn into large invoices. Progent's skill at handling technical issues efficiently translates into your business saving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed an array of customized tools and field-tested methodologies that promote the maximum degree of effectiveness for remote help and troubleshooting for small company computer systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to communicate with your network without violating system security.
Progent's advanced customer support database application keeps detailed documentation for all support that Progent's customers have received. Progent's authorized engineers have access to the specifics of all help rendered to every customer by any Progent consultant. This database of anomalies and repairs is structured as a quickly searchable proprietary knowledge base that allows Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft make available other vast technical support knowledge bases and permit fast access to vendors' internal support staff with the result that Progent's online service experts are able to come up with optimal resolutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Lubbock Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Remote Network Support Services Provided by Progent
Progent's remote technical support experts offer certified skills in an extensive array of products and technologies. This broad scope of IT skills enables Progent's engineers to manage almost any problem likely to occur in a small business information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to businesses with multi-platform environments, Progent also offers the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support Offered by Progent to companies in Lubbock include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of information technology such as network architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and easy management, and migration from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and validates a consultant's network technology knowledge at the master level. CCIEs know how to handle the most intractable problems encountered in network infrastructure planning, deployment, administration, protection, and repair. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience allows them to solve the most complex problems quickly. In many cases, less seasoned service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so you can receive immediate help for complex network infrastructure problems that are crippling worker efficiency but are not within the experience of your local IT maintenance group or consultant. Progent's CCIE engineers can communicate with your computer system via sophisticated on-line troubleshooting technology to perform quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Experts
Progent's Microsoft-premier remote service professionals can deliver computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of online desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your company to recuperate rapidly after a damaging breach. Security solutions offered by Progent include: thorough network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; designing safe mechanisms for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine physical resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent offers the services of world-class online consulting professionals for contract projects that small companies often request. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Lubbock Texas Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center services are designed for smaller companies who lack the budget to assemble and manage an internal Help Desk Call Center but who require fast communication with a reliable Help Desk with professional telephone assistance as well as the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or improving your current organization, selecting or enhancing Help Desk Call Center software to meet the particular needs of your corporation, or adding occasional online personnel to reinforce your internal Call Center resources to handle high-demand events like software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned network consultants gives your customers in Lubbock Texas instant assistance from an effective support resource with years of background providing phone consulting and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center perception as a solid enabler of company performance, and Progent's aim is to solve rather than just annotate technical problems.
Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth consulting support and training in key application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications including CRM, MS Project, Office Word, and MS Excel. For additional information on Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can nurture the creative aspect of Macintosh environments by offering phone-based consulting support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a large selection of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures such as capturing or digitizing audio/video or setting up an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Lubbock Texas online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your computer support is proactive rather than reactive. By exposing emerging problems before they cause crashes, remote monitoring can avoid inconvenient and expensive service breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems powered by a combination of platforms.
To contact Progent about urgent online assistance with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas