For small and midsize companies in Lubbock or anywhere in Texas, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security architecture and business continuity planning.
Progent's remote support engineers offer excellent value because they have the practical experience and the advanced technology to resolve most network problems rapidly. This reduces immediate expenses since solutions take up fewer billable minutes. Online support also eliminates the expense of sending a consultant to your office. Your company benefits additionally in incidental expenses by minimizing or eliminating system outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many online service companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where fast solutions manage to turn into substantial invoices. Progent's skill at handling technical issues quickly results in your business saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes which promote the maximum degree of effectiveness for online help and troubleshooting for small and midsize company computer networks. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to access your company's computer system without violating network security.
Progent's proprietary service database application keeps comprehensive histories for the service that Progent's customers have received. Progent's staff consultants have the benefit of the details of assistance delivered to each Progent customer by every Progent engineer. This history of issues and repairs is stored as a quickly retrievable proprietary knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft make available additional vast support databases and allow quick response from vendors' internal support staff with the result that Progent's online consulting experts can find the best solutions promptly.
Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Lubbock or anywhere in Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote technical support engineers offer certified skills in an extensive array of disciplines. This breadth of technical skills enables Progent's engineers to address almost any crisis that may crop up in a small company information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-OS networks, Progent also offers the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support available from Progent to customers in Lubbock and anywhere in the state of Texas include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad range of computer technology such as network infrastructure, email systems, network and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for troubleshooting anomalies affecting UNIX/Linux systems based on leading versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and certifies an individual's technical skills at the master level. CCIEs know how to resolve even the most complex problems associated with network design, integration, maintenance, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or identifying program patches. CCIEs provide exceptional cost-effectiveness because their depth of experience enables them to fix the most difficult problems quickly. In typical cases, less experienced service providers can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make Cisco CCIEs available to assist small and mid-size companies. Progent can provide fast phone access to a CCIE so you can get timely help for serious network problems that are lowering worker efficiency but are outside the scope of your local computer maintenance personnel. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using sophisticated remote troubleshooting tools in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Expertise
Progent's Microsoft-expert online service engineers can deliver computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 planning and integration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of online desktop services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier System Security Specialists
Progent's certified CISM and CISSP security engineers offer a variety of system protection solutions to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to clean up rapidly following a damaging penetration. Security solutions offered by Progent include: thorough security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; integrating firewalls; establishing secure mechanisms for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help companies of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting experts for special projects that small businesses frequently request. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Lubbock Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are well suited for smaller businesses who don't have the budget to support an internal Help Desk but who want quick response from an effective Call Center with professional phone support as well as the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in building an effective new Help Desk or revamping your established one, identifying or enhancing Help Desk Call Center software products to meet the unique demands of your business, or adding temporary online staff to reinforce your internal Help Desk group during unusually busy situations such as software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of veteran information technology experts offers your clients in Lubbock or anywhere in the state of Texas instant communication with a reliable technical support resource with substantial experience offering phone help and online troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a key driver of business efficiency, and Progent's target is to solve and not just document technical problems.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides online professional engineering expertise and education in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and Excel. For more information on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can promote the creative elements of Macintosh systems by delivering remote consulting support and education in imaging, audio, and video. Progent's consultants can provide help in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio/video or setting up an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Lubbock, or anywhere in the state of Texas, online network monitoring services based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your IT support is proactive rather than reactive. By detecting possible issues before they cause full-scale emergencies, automated monitoring can head off stressful and expensive network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on a combination of OS platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.