For small and midsize businesses in Lubbock Texas, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity issues, plus the assistance of CISSP-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's remote support services offer excellent leverage because they have the practical background and the sophisticated technology to resolve most information system problems quickly. This reduces immediate costs because solutions require fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating system downtime and related costs due to business disruption, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing model for online support is structured to get the most out of your IT service dollar. Progent bills per minute for phone assistance, so you are charged just for the services that you actually get. In contrast to many remote service companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with scenarios where quick fixes manage to end up as large bills. Progent's skill at dealing with problems efficiently translates into your business spending less money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an arsenal of customized technologies and proven processes that promote the maximum level of effectiveness for remote technical support and repair for small and midsize company computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your system without compromising system security.
Progent's advanced technical support reporting system includes comprehensive documentation for all support that Progent's clients have been provided. Progent's team consultants have access to the details of support rendered to every Progent client by every consultant. This archive of issues and repairs is structured as a quickly exploitable proprietary database that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online consulting specialists can find optimal solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Lubbock Texas or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's online consulting engineers offer advanced credentials in a comprehensive array of products and technologies. This broad range of capability enables Progent's engineers to resolve almost any emergency that may take place in a small business network. Certifications held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.
To help businesses with multi-OS environments, Progent also provides access to engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical services provided by Progent to small businesses in Lubbock include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide spectrum of computer technology such as network architecture, messaging solutions, system and process security, UNIX and Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from older applications to current Windows or Linux-based solutions. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent online help for troubleshooting problems affecting UNIX/Linux networks powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network infrastructure engineers, and indicates an individual's networking skills at the master level. Cisco CCIEs can resolve the most complex problems surrounding network design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to find solutions for the most complex problems quickly. In common cases, less seasoned service providers can wrestle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few consulting firms make CCIEs available to assist small and medium sized businesses. Progent offers fast telephone contact with a CCIE so you can get timely assistance for serious network infrastructure issues that are lowering business efficiency but are beyond the comfort zone of your ordinary IT service personnel. Progent's Cisco CCIE engineers can tie into your computer system by means of the latest remote support tools in order to perform quick, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN technology.
Authorized MS Windows Support
Progent's Microsoft-certified online service experts can provide computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online desktop consulting and support services such as Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISM and CISSP network security engineers offer a variety of security solutions to strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to clean up quickly following a serious breach. Security support services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile communication; securing your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special fields of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Lubbock Texas Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are well suited for small businesses who don't have the resources to build and maintain an in-house Call Center but who need quick response from a dependable Call Center with professional telephone support as well as the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in building an effective new Call Center or enhancing your existing organization, identifying or enhancing Help Desk Call Center software products to meet the unique requirements of your company, or providing occasional online personnel to work with your existing Call Center resources to deal with high-demand situations like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of veteran information technology professionals provides your computer users in Lubbock Texas rapid assistance from a large support resource with years of background providing telephone-based support and online troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a solid contributor to company performance, and Progent's intent is to fix and not just report network issues.
Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply online advanced engineering support and training in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and Office Excel. To read more information concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac consultants can promote the creative aspect of Apple Mac systems by providing phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals offer help in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio or video or integrating an audio/video production lab.
Remote Network Monitoring Support
Progent offers companies in Lubbock Texas remote network and server monitoring services based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they evolve into crashes, automated monitoring can head off disruptive and costly network crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a variety of operating systems.
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas