For small companies located in Lubbock or anywhere in the state of Texas, Progent offers support for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online support engineers represent excellent value because they have the practical experience and the advanced tools to resolve the majority of network problems quickly. This lowers immediate costs because solutions require a smaller number of chargeable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay just for the services that you actually get. In contrast to typical remote service companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid scenarios where speedy. minor fixes somehow end up as substantial tabs. Progent's skill at dealing with technical issues quickly translates into your business spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has developed an array of optimized tools and field-proven processes that allow the maximum degree of efficiency for online engineering help and repair for small and midsize business information networks. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your company's system remotely without breaching network security.
Progent's powerful service reporting system maintains detailed histories for all support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of assistance rendered to every client by any Progent engineer. This database of anomalies and fixes is stored as an easily exploitable support database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft permit access to additional massive technical databases and allow fast access to vendors' internal engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Lubbock or anywhere in Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote technical support professionals offer advanced credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's engineers to resolve almost any crisis that may crop up in a small or midsize company information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support clients with mixed-OS networks, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to small businesses in Lubbock and throughout the state of Texas include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad range of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy management, and transitioning from legacy systems to current Windows or Linux environments. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and validates a person's network technology knowledge at the master level. Cisco qualified CCIEs know how to resolve even the most complex problems surrounding network planning, integration, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to solve even the most complex problems rapidly. In typical cases, less qualified engineers can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a Cisco authorized CCIE so your company can get urgent assistance for serious network infrastructure problems that are impacting business efficiency but are beyond the scope of your local network maintenance personnel. Progent's CCIE consultants can communicate with your environment using the latest remote support technology in order to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-certified remote support professionals offer computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business Server migration consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a full array of online desktop support and troubleshooting services including Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Qualified System Security Engineers
Progent's certified CISM and CISSP security engineers offer a variety of security services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist you to recuperate quickly following a serious breach. Security support services offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile communication; guarding your email system against spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help companies of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for special IT projects that small businesses frequently need. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology enables customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Lubbock Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk service options for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for small organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who require fast response from an effective Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Call Center is intended for larger companies and acts as a transparent reinforcement of your existing Helpdesk organization. Progent's Virtual Help Desk can serve as an escalation resource to handle complex technical problems, or be ready in hectic instances when your other support engineers are swamped.
Progent's Help Desk consulting support can aid you in establishing an efficient new Call Center or revamping your established one, evaluating or customizing Help Desk software to meet the unique demands of your corporation, or adding temporary phone support staff to reinforce your in-house Call Center resources to deal with high-demand situations such as software transitions, mass upgrades, or installing new applications.
Progent's Call Center staff of seasoned network professionals offers your workers in Lubbock or anywhere in the state of Texas immediate communication with a large support resource with substantial background delivering telephone-based support and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a major enabler of company success, and Progent's intent is to solve rather than just record technical issues.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers remote advanced consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Office Excel. For more about Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can promote the artistic facets of Mac computing by offering remote consulting support and training in imaging, sound, and video. Progent's support professionals offer assistance in a variety of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like capturing or digitizing audio/video or setting up an audio/video post production studio.
Online Network Monitoring Services
Progent offers companies in Lubbock, or anywhere in the state of Texas, online computer system monitoring support based on Microsoft Operations Manager network monitoring, adapted by Progent for your environment so that your IT maintenance is proactive rather than reactive. By anticipating looming problems before they result in network outages, proactive monitoring can head off inconvenient and expensive information system failures. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by multiple OS platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent.