For small companies located in Lubbock or anywhere in the state of Texas, Progent offers support for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online support engineers represent excellent value because they have the practical experience and the advanced tools to resolve the majority of network problems quickly. This lowers immediate costs because solutions require a smaller number of chargeable minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you pay just for the services that you actually get. In contrast to typical remote service companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid scenarios where speedy. minor fixes somehow end up as substantial tabs. Progent's skill at dealing with technical issues quickly translates into your business spending less cash.
Progent's Remote Support Technologies
Over the years, Progent has developed an array of optimized tools and field-proven processes that allow the maximum degree of efficiency for online engineering help and repair for small and midsize business information networks. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your company's system remotely without breaching network security.
Progent's powerful service reporting system maintains detailed histories for all support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of assistance rendered to every client by any Progent engineer. This database of anomalies and fixes is stored as an easily exploitable support database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft permit access to additional massive technical databases and allow fast access to vendors' internal engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient resolutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Lubbock or anywhere in Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote technical support professionals offer advanced credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's engineers to resolve almost any crisis that may crop up in a small or midsize company information system. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support clients with mixed-OS networks, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online technical services available from Progent to small businesses in Lubbock and throughout the state of Texas include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad range of information technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy management, and transitioning from legacy systems to current Windows or Linux environments. Progent's group-based approach to resolving network problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and indicates a person's network technology knowledge at the expert level. CCIEs can resolve even the most complex challenges occurring in network design, integration, maintenance, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness since their deep expertise enables them to fix the most complex problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few support providers make Cisco CCIEs available to assist small and medium sized businesses. Progent offers quick phone access to a CCIE so your company can get immediate support for serious network infrastructure issues that are impacting worker efficiency but are outside the experience of your ordinary IT support personnel. Progent's Cisco CCIE consultants can communicate with your computer system via advanced on-line support tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts can provide computer system problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business migration support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote desktop services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services that can strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or help you to recover rapidly following a serious breach. Security solutions offered by Progent cover in depth network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help businesses of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the skills of seasoned online consulting experts for contract projects that small companies often need. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Lubbock Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center support programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for smaller businesses who don't have the resources to support an internal Help Desk but who need fast response from an efficient Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless addition to your established Helpdesk resources. Progent's Virtual Help Desk can act as an escalation alternative to resolve the most difficult computer system challenges, or be ready in overflow situations when your ordinary support engineers are overwhelmed.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or improving your current one, evaluating or customizing Call Center software products to address the unique requirements of your company, or providing occasional phone support staff to reinforce your existing Call Center group during high-demand situations like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced information technology professionals provides your customers in Lubbock or anywhere in the state of Texas fast contact with an efficient support resource with years of experience delivering telephone-based help and remote repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a major driver of business efficiency, and Progent's goal is to solve rather than simply record network problems.
Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Group can supply phone-based advanced engineering support and training in key business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can support the creative components of Apple Mac computing by delivering phone-based help services and training in graphics, audio, and motion video. Progent's support professionals offer help in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures like capturing or digitizing audio or video or configuring an audio/video production studio.
Remote Network Monitoring Services
Progent offers companies in Lubbock, or anywhere in the state of Texas, online computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your IT support is proactive rather than reactive. By spotting emerging trouble spots before they cause crashes, system monitoring can ward off inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a variety of operating systems.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.