For small businesses located in Lubbock or anywhere in the state of Texas, Progent provides technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's online technical support services represent exceptional leverage because they have the real-world experience and the sophisticated tools to solve the majority of network problems quickly. This lowers direct expenses because service calls accumulate fewer billable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental costs by minimizing or avoiding network outages and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's billing policy for remote support is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay just for the support that you actually get. In contrast to typical online service companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing prevent scenarios where speedy. minor repairs somehow turn into major tabs. Progent's skill at dealing with technical issues quickly results in your business saving money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of optimized tools and proven processes that allow the maximum level of efficiency for online help and repair for small business IT networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to link to your company's computer system without compromising system security.
Progent's highly evolved service database application keeps thorough histories for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of support delivered to every Progent client by every Progent engineer. This history of issues and resolutions is structured as an easily retrievable support knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to other vast technical support knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists can find optimal resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Lubbock or anywhere in Texas or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's online consulting professionals have certified skills in a comprehensive set of disciplines. This broad scope of technical skills allows Progent's engineers to handle practically any crisis that may crop up in a small company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To help clients with multi-OS networks, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to customers in Lubbock and anywhere in the state of Texas include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a broad spectrum of computer technology such as system infrastructure, email solutions, network and operational security, UNIX and Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency remote help for analyzing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking professionals, and certifies a person's networking skills at the master level. Cisco qualified CCIEs can handle the most stubborn issues surrounding network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing problems with IOS network management tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs are an excellent value since their deep experience enables them to solve the most complex problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in minutes.
Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can receive timely support for severe network issues that are hurting business efficiency but are not within the experience of your regular IT maintenance group or consultant. Progent's Cisco CCIE support experts can interface to your environment via the latest remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling family of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified Windows Support
Progent's Microsoft-qualified remote support professionals offer computer system troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server application development,
Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of remote PC desktop consulting and support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Professionals
Progent's certified CISSP and ISSAP network security engineers offer a range of security services to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help you to clean up rapidly after a serious penetration. Security consulting services available from Progent cover thorough security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine physical resources along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class remote consulting experts for special projects that small companies often need. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Lubbock Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are a convenient solution for small companies who lack the money or time to assemble and manage an internal Help Desk but who require fast access to a dependable Help Desk Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk is intended for bigger companies and operates as a transparent supplement to your current Call Center organization. Progent's Virtual Help Desk can operate as an escalation resource for complex technical issues, or be available in hectic instances when your regular resources are swamped.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or improving your current one, selecting or enhancing Help Desk application software to address the special requirements of your company, or adding temporary phone support staff to reinforce your internal Help Desk Call Center group to handle demanding events like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk team of veteran information technology experts gives your clients in Lubbock or anywhere in the state of Texas quick contact with a reliable support resource with extensive background providing telephone-based consulting and remote repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a key enabler of business performance, and Progent's aim is to fix rather than merely track network problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth engineering expertise and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications such as CRM, Project, Microsoft Word, and Microsoft Excel. To find out more about Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can support the artistic components of Macintosh systems by offering phone-based help services and education in graphics, audio, and video. Progent's consultants offer assistance in a range of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio or video or building an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Lubbock, or anywhere in the state of Texas, online computer system monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks based on a combination of OS platforms.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.