Expanding your at-home workforce may have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Lubbock organization to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and returns maximum business value. Progent can provide support services ranging from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can help Lubbock, Texas organizations to with any facet of building a high-performing telecommuting environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and centralized management.
Help Desk Services for Teleworkers
A sudden, company-wide transition to a teleworker workforce, which could be activated by a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services utilize Progent's extensive network of online technical support specialists along with world-class ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update their active trouble tickets, enter details, and append screen captures or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows you to augment your current Help Desk Call Center organization by splitting delivery of Call Desk support services transparently between your regular support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class IT support to your from-home workers, visit Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Lubbock, Texas organization, call 1-800-993-9400 or go to Contact Progent.