Expanding your at-home workforce may have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Lubbock organization to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and returns maximum business value. Progent can provide support services ranging from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Lubbock, Texas organizations to with any facet of building a high-performing telecommuting environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and centralized management.

Help Desk Services for Teleworkers
A sudden, company-wide transition to a teleworker workforce, which could be activated by a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of online technical support specialists along with world-class ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update their active trouble tickets, enter details, and append screen captures or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service allows you to augment your current Help Desk Call Center organization by splitting delivery of Call Desk support services transparently between your regular support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class IT support to your from-home workers, visit Progent's Support Desk augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Lubbock, Texas organization, call 1-800-993-9400 or go to Contact Progent.



An index of content::

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    VMware's NSX network virtualization technology allows you to create complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also permits non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can rapidly restore the entire virtualized network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist your organization to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager and VMware NSX.

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    System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified restore functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive protection for key workloads such as SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports VMs running on Hyper-V and VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to plan, deploy, manage, and repair an enterprise-wide backup/restore solution built around SCDPM 2016. Progent can help you to migrate from a previous release of DPM or from a legacy system, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent can provide online or onsite support and can deliver occasional guidance to help you through technical bottlenecks or deliver comprehensive project management or co-management support to make sure you finish your SCDPM 2016 deployment on time and within your budget.

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    Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to help businesses of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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    For companies with a mix of Mac and Windows computers, there exist two popular alternatives for running Microsoft Windows-dependent software on an Apple Mac: an external connection to a physical Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to connect a Mac to a remote Microsoft Windows-based PC to use Windows applications and share system resources. Virtual PC for Mac emulates Microsoft Windows on a Mac system so that you can run Windows programs locally. Progent's Mac technology consultants can assist your organization to manage these products for using Windows software on your Apple Macs and can also assist your organization to evaluate and configure other products for Microsoft Windows PC simulation.

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    DoubleTake/Carbonite Software publishes a selection of products designed to deliver small companies a variety of affordable solutions for backing up and restoring business-critical workloads including Exchange, SQL, RIM Blackberry, and SharePoint. Progentís disaster recovery planning experts have in-depth backgrounds integrating DoubleTake/Carbonite technology into small company IT networks to create an advanced state of availability and business continuity readiness at a budget-friendly cost.

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    Progent can help small and mid-size companies to implement collaborative technology to enable their at-home workers to engage in positive interaction with fellow workers and other stakeholders.

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    After Hours Private Cloud Services Consulting Services

    Progentís private cloud hosting service enables small and midsize organizations to run key applications like SQL and Exchange Server from a hardened Tier III data center on fully redundant equipment with geographically separate data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restoration. You can take advantage of Progentís private cloud hosting service to avoid large investments in the acquisition, upkeep, and management of network equipment and data center facilities while achieving world-class levels of system availability and security.

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    Progent's expert consultants can help you define and implement an efficient in-place Exchange Server 2007 migration strategy that avoids network disruption, reduces long-term service demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the experience to complete your project rapidly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.

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    Remote 24x7 monitoring, automated alarms, and periodic reports are crucial to maintaining the proper operation of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that businesses of any size can afford a degree of protection that was once reserved for large enterprises. Progent can provide a variety RMM options delivered as low-cost services designed to help your company to identify and resolve a an array of network problems before they can disrupt productivity.

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  • Windows 10 Trusted Boot Remote Troubleshooting Top Ranked Windows 10 OneDrive Computer Consultant
  • Windows 7 64-bit Upgrade Server Administration Microsoft Windows 7 Evaluation Technical Consultant
  • Windows 7 Specialist Professional Microsoft Windows 7
  • Windows Server 2012 R2 Configuration Manager Remote Support Services Windows Server 2012R2 Cloud Consultancy
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