Lubbock Remote Workforce Integration Consulting Company
Help Desk Call Center Solutions Consultants
Expanding your at-home workforce may have a significant impact on IT infrastructure, security/compliance, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Lubbock organization to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and returns maximum business value. Progent can provide support services ranging from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can help Lubbock, Texas organizations to with any facet of building a high-performing telecommuting environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk services, security monitoring, backup/restore solutions, and centralized management.
Help Desk Services for Teleworkers
A sudden, company-wide transition to a teleworker workforce, which could be activated by a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Help Desk support services utilize Progent's extensive network of online technical support specialists along with world-class ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 PC support from initial help requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update their active trouble tickets, enter details, and append screen captures or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Augmentation Service allows you to augment your current Help Desk Call Center organization by splitting delivery of Call Desk support services transparently between your regular support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support solution based on the number one professional services automation (PSA) platform for managing service requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class IT support to your from-home workers, visit Progent's Support Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Lubbock, Texas organization, call
An index of content::
Citrix virtual Windows desktops Specialists
Citrix HDX Remote Troubleshooting
For desktop and application virtualization, Progent can provide the support of a Citrix XenDesktop expert who can assist you to design a XenDesktop solution that improves the strategic impact of your information system; configure XenDesktop software with your physical and virtual servers, user computers, and printers; upgrade your older virtual desktop software to the latest versions of XenDesktop; and deliver advanced remote technical support. Progent can also instruct your IT staff to adhere to industry leading practices to maintain your XenDesktop solution efficiently.
Remote Consulting Microsoft SBS 2011
Specialist Microsoft Small Business Server
Microsoft Small Business Server (SBS) is a low-cost suite of server products that offers the foundation for a powerful but easy-to-manage IT network. The inter-connectivity requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires a network consultant with hands-on background and broad experience in designing and implementing cohesive and comprehensive information technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This expertise assures you success in installing, managing, and troubleshooting IT solutions powered by the SBS suite of servers and applications.
RHCT Repairing
ISSEP Migration Consultants
Progent provides customers access to consultants who have earned some of the computer industry's most prized credentials. Progent thinks that clients deserve to be sure that their computer support consultants have formal training as well as extensive practical backgrounds so that Progent's clients can use Progent's service with trust. In many cases, vendor certifications such as the CCIE confers priority for significantly superior vendor assistance than is offered to uncertified service providers, allowing Progent to deliver customers a better class of computer service. In other cases, major credentials such as CISM or CISSP for network security can help enterprise clients to demonstrate compliance with regulatory demands by engaging the services of accredited IT professionals.
Juniper SRX Series Gateway Cybersecurity Organizations
Cybersecurity Tech Services Juniper SRX650 Router
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
SQL Server 2016 OLTP Consulting
SQL Server 2016 Reporting Services Specialists
Microsoft SQL Server 2016 introduces significant improvements in performance, scale, security and compliance, availability, mobile computing support, and built-in BI. New features include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, Hadoop support, Row-level Security, Mobile Reports, and seamless control over local and cloud operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises support to help businesses of any size to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft technologies such as Windows Server, Exchange, SharePoint, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.
Microsoft ISA Server Consulting Services
ISA 2004 Computer Consultants
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience developing corporate security designs for information systems with multiple locations, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer can help your small company plan and deploy a configuration of ISA Server 2004 that meets your information protection needs without restricting your productivity.
24x7 Server Consulting Online Office 365 Excel Training
Online Power BI Training Network Specialist
Progent's webinars provide small businesses the cost savings, simplicity, and flexibility of online learning plus the proven training methods of seasoned instructors who utilize sophisticated collaboration software to simulate real-time, interactive classes. Progent offers webinar training for popular desktop software including components of Microsoft Office suite such as Office Excel, Word, Access, and Outlook: MS Dynamics business accounting and management products including Microsoft Dynamics GP; plus additional leading desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
ProSight Email Guard Spam and Virus Filtering Service Consultancy
Consult Email Quarantine
Progent's ProSight Email Guard uses the technology of leading data security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Progent's ProSight Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter.
CRISC Certified Information Risk and Information Systems Control Officer Engineers
24x7 CRISC Certified Risk and Information Systems Control Professionals
Progent offers the services of a CRISC-certified risk management consultant to help your company to design and implement an enterprise risk management (ERM) strategy based on leading practices promoted by CRISC and crafted to match your company's risk tolerance, business objectives, and IT budget.
Urgent Sun Solaris Integration
Solaris Configuration
If your company network combines Sun Solaris platforms with Microsoft Windows, Progent can help you to integrate your servers into a unified environment that permits all your operating systems to coexist for simple management, transparent dataflow, high availability, enhanced performance, and tight protection. Progent's Solaris and Microsoft Windows coexistence assistance offerings include IT architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online technical support and repair, on-site technical support, and Help Desk services.
At Home Workforce Endpoint Management Support Services
At Home Employees Endpoint Management Configuration
Progent can assist small and mid-size organizations to deploy efficient remote endpoint management and monitoring solutions for administering endpoint devices operated by an offsite workforce.
Cisco CCIE Online IT Consulting Services
Specialist Cisco VoIP
Progent can help your organization to utilize Cisco's networking products to create a solid basis for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in key areas including compute and storage consolidation, security and compliance, versatility, uptime, and recoverability.
ProSight Network Health Assessment Consulting Services
Consulting Services Network Infrastructure Health Assessment
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable and more secure AD environment. Both options also provide the long-term benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime.
24-Hour Windows Server 2016 Failover Clusters Integration
Windows Server 2016 and SCVMM Computer Consultant
Progent's Microsoft-certified IT experts offer Windows Server 2016 integration consulting to help organizations of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Small Business Integration Support
Small Business Support Services
If you have a company network with 10 to 50 network clients, Progent's network outsourcing services free your organization from dependence on single independent consultant while giving you affordable and dependable access to high-quality network expertise. By delivering network support service when you require it, offering specialized knowledge for critical applications, offering value-added services such as automated server monitoring, and billing only for support you receive, Progent gives you an economical way for maximizing the profitability of your small office information system. Progent is the intelligent way for small businesses to build and support a robust and safe IT network and to benefit from fast access to the skilled consulting typically available only to enterprises who are able to support a sizeable internal IT organization.
Troubleshooting Remote Server Monitoring
Endpoint Monitoring and Reporting Support and Integration
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they can disrupt your business.
Onsite Technical Support System Center 2016 and VMware Integration
System Center 2016 and Linux Integration Remote Consulting
Small to middle size companies can now get all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft Premier IT support professionals. With Progent's affordably priced network support packages, small and midsize organizations can select a simple Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small company information systems enterprise-class reliability, protection, and productivity.
Expert Microsoft Certified Computer Consulting Exchange Server 2003
Microsoft Exchange Online Consulting
Progent's certified engineers provide technical help and IT consulting services for Exchange 2003 Server, Windows 2003 Server, and for the entire line of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting expertise for Microsoft Exchange 2003 Server include system design, installation, documentation, onsite and off-site technical support, Help Desk outsourcing, expert security consulting, and full-service network management outsourcing.
Amazon AWS enterprise hybrid cloud solutions Coding
Amazon S3 integration Programmer
Progent offers cost-effective remote support to help companies to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, testing, configuration, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can show you how to deploy cloud-based or hybrid cloud networking models that seamlessly incorporate Amazon AWS resources. Progent offers as-needed expertise to help you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing services to help you move to the Amazon AWS cloud on time and on budget.
Wave 2 wireless controller Technology Consulting
8540 wireless controller Remote Technical Support
Progent's Cisco-certified Wi-Fi consultants can assist you to evaluate the advantages of using Catalyst Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can assist you to support and debug your existing Wi-Fi environment or help you design and implement an efficient transition from earlier generation Wi-Fi controllers to current models.
Juniper SSL VPN Router Security Contractors
Juniper SA6500 SSL VPN Intrusion Detection
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Building-to-building Wireless Remote Consulting
Remote Consulting Office Wireless
Progent’s wireless engineers can help small companies design, choose, test, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your IT network while offering a level of protection that matches or excels wireline connections. Progent provides expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can show you how to identify and install the wireless connectivity solutions that match your company requirements.
QTS Sacramento Natomas Data Center Consulting
QTS Sacramento Internet Data Center Professional
The QTS Data Center facility is situated in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently utilizing the QTS Sacramento data center as a colocation site or if your company is planning on moving your primary or offsite backup system to Herakles/QTS, Progent offers a variety of budget-friendly services that include data center relocation, equipment installation and upgrades, infrastructure optimization, project management, virtualization configuration, offsite monitoring, centralized system management, software development, business continuity planning, data security evaluation, and the support of Progent's Test Lab.
VMware NSX Hybrid Cloud Specialists
Consultant Services VMware NSX Private Cloud
VMware's NSX network virtualization technology allows you to create complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high level of automation regardless of the physical components making up the basic network infrastructure. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also permits non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can rapidly restore the entire virtualized network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist your organization to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager and VMware NSX.
Outlook Web Access, OWA IT Consulting Services
Virus Protection Technology Consulting
Progent's Microsoft-certified experts have two decades of experience providing electronic messaging and unified telecommunications/email solutions for companies. Progent provides affordable Exchange Server consulting services to enhance email security and virus protection, achieve fault tolerant email, and implement remote and wireless email access. Progent’s Microsoft Exchange help and support services can aid you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.
MCSE Expert Certified SQL Server Cluster Network Consulting
Fault Tolerant Server Clustering Network Consultants
Progent offers Windows Cluster Server expertise to help your organization implement non-stop server clusters designed to provide 24x7 uptime. Windows cluster servers for high-availability systems include Microsoft Windows Cluster Server, SQL Cluster, and Exchange Cluster. By helping you build high availability clustered server solutions based on Microsoft Windows Clustered Server 2003, Progent’s Certified Windows engineers make sure that your fault-tolerant server clusters are set up to maximize the business advantage of your information network.
Flex Series Wireless Controller Online Support
Help and Support 2500 Wireless Controller
Progent can help you to deploy Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi solution or carry out an efficient migration to Cisco's latest Wi-Fi controller technology.
Specialist Windows 10 Microsoft Deployment Toolkit
Specialists Microsoft Windows 10 Configuration Manager
Progent's Windows consulting experts can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and onsite evaluation and upgrade services for Windows 10 offered by Progent include Return on Investment analysis, project management, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management, telecommuter access, data and identity security, streamlined deployment and administration, network design, Wi-Fi support, disaster recovery planning, group and personal training for network management personnel and users, and post-migration technical help.
Network Consulting Data Protection Manager 2016 and Hyper-V
Microsoft Expert IT Services SCDPM 2016 Compliance
System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified restore functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive protection for key workloads such as SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports VMs running on Hyper-V and VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of any size to plan, deploy, manage, and repair an enterprise-wide backup/restore solution built around SCDPM 2016. Progent can help you to migrate from a previous release of DPM or from a legacy system, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent can provide online or onsite support and can deliver occasional guidance to help you through technical bottlenecks or deliver comprehensive project management or co-management support to make sure you finish your SCDPM 2016 deployment on time and within your budget.
Windows Server 2016 Information Assurance Support
Windows Server 2016 Hybrid Solutions Support Services
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to help businesses of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Support Outsourcing Microsoft Virtual PC for Mac
Windows Desktop Simulation on Apple Mac Network Consultants
For companies with a mix of Mac and Windows computers, there exist two popular alternatives for running Microsoft Windows-dependent software on an Apple Mac: an external connection to a physical Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to connect a Mac to a remote Microsoft Windows-based PC to use Windows applications and share system resources. Virtual PC for Mac emulates Microsoft Windows on a Mac system so that you can run Windows programs locally. Progent's Mac technology consultants can assist your organization to manage these products for using Windows software on your Apple Macs and can also assist your organization to evaluate and configure other products for Microsoft Windows PC simulation.
Double-Take Backup and Restore Technical Support Services
Top Ranked Technical Consultant DoubleTake Carbonite Availability
DoubleTake/Carbonite Software publishes a selection of products designed to deliver small companies a variety of affordable solutions for backing up and restoring business-critical workloads including Exchange, SQL, RIM Blackberry, and SharePoint. Progent’s disaster recovery planning experts have in-depth backgrounds integrating DoubleTake/Carbonite technology into small company IT networks to create an advanced state of availability and business continuity readiness at a budget-friendly cost.
IT Consultants Teleworker Collaboration
At Home Employees Collaboration Remote Support Services
Progent can help small and mid-size companies to implement collaborative technology to enable their at-home workers to engage in positive interaction with fellow workers and other stakeholders.
Virtual Server Private Cloud Hosting Specialists
After Hours Private Cloud Services Consulting Services
Progent’s private cloud hosting service enables small and midsize organizations to run key applications like SQL and Exchange Server from a hardened Tier III data center on fully redundant equipment with geographically separate data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for automatic backup replication and restoration. You can take advantage of Progent’s private cloud hosting service to avoid large investments in the acquisition, upkeep, and management of network equipment and data center facilities while achieving world-class levels of system availability and security.
Microsoft Exchange 2007 Consultant
Exchange 2007 Edge Server Computer Engineer
Progent's expert consultants can help you define and implement an efficient in-place Exchange Server 2007 migration strategy that avoids network disruption, reduces long-term service demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the experience to complete your project rapidly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the integration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.
Microsoft Operations Manager On-site Support
IT Consultant Monitoring and Reporting
Remote 24x7 monitoring, automated alarms, and periodic reports are crucial to maintaining the proper operation of your IT system and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that businesses of any size can afford a degree of protection that was once reserved for large enterprises. Progent can provide a variety RMM options delivered as low-cost services designed to help your company to identify and resolve a an array of network problems before they can disrupt productivity.
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