Fast and Affordable Online Support for Lubbock IT Networks
Urgent Phone Technical Support for Lubbock SystemsFor companies located in Lubbock or anywhere in Texas, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent leverage because they have the real-world background and have access to the advanced technology needed to solve the majority of information system issues quickly. This lowers immediate costs because service calls use up minimal billable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company benefits even more in indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing save you from situations where speedy. minor fixes somehow end up as major bills. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized tools and field-proven processes which permit the maximum degree of efficiency for online help and repair for computer systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to link to your company's network remotely without violating system security.

Progent's sophisticated customer support reporting application stores comprehensive documentation describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance rendered to every customer by every consultant. This archive of trouble tickets and repairs is stored as a quickly searchable internal database that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working associations with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to vendors' internal engineering staff so Progent's remote consulting specialists are able to find optimal resolutions quickly.

Online technical support services provided by Progent to companies in Lubbock and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or improving your existing one, selecting or customizing Call Center software to address the particular needs of your business, or adding occasional online personnel to reinforce your in-house Call Center group to handle high-demand events like software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk staff of veteran information technology experts provides your customers in Lubbock or anywhere in the state of Texas immediate communication with a large technical support resource with years of background providing phone consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a major enabler of company success, and Progent's target is to fix instead of merely record IT issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides phone-based advanced engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Lubbock, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so that your network support is proactive rather than reactive. By spotting potential trouble spots before they result in crashes, automated monitoring can head off disruptive and costly service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments that incorporate a combination of operating systems.
How Your Lubbock Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Lubbock or throughout the state of Texas, Progent's phone-based network support specialists can provide effective and affordable IT help whenever your business requires it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Lubbock business relies on a local independent support technician or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to deal with unexpected network emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Offices in Lubbock
Progent's online IT consulting services enable your Lubbock organization to enjoy the benefits of timely, enterprise-class IT support without the expense of managing a full-time IT staff. Your network will derive greater business value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    With most offices in Lubbock or anywhere in Texas, nearby computer service providers, whether represented by freelance consultants or an in-house maintenance staff, can take care of the majority of network problems. On the other hand, IT crises can spring up when local resources are overstretched or absent, and some problems may involve technology that is beyond the scope of your onsite service people. In these cases, Progent's online service specialists offer an easy, quick, and affordable solution to supplement your regular help and to transfer useful knowledge to increase your ability to deal with downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller organizations commonly rely on independent freelance consultants. While freelance consultants carry less internal costs than big service firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of fallback help may force your company to wait for help during an IT crisis. As your company grows, system unavailability and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to insure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Companies typically begin with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs can get thrown onto a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. These poorly designed environments require careful assessment, intelligent strategic planning, and extensive technical knowledge to upgrade to a system architecture that can offer the stable foundation to handle critical business demands and ease future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses need advice and technical education to navigate through an ever more complex array of product alternatives available for accelerating business success and improving productivity. They do not need a network consultant who is attempting to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align technical expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the front lines of network service, executing a broad range of IT tasks for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support staff. This means that you get not only expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help by the minute. As a result, you owe only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local support organizations who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports transmitted by each staff member to every client. The discipline of detailing and archiving service activity allows more effective service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.