Fast Remote Support for Lubbock Networks
Immediate Online Help for Lubbock SystemsFor companies in Lubbock or anywhere in Texas, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of network issues rapidly. Efficient support reduces direct costs since service calls require minimal chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating network outages and related costs due to business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is especially important for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to typical remote support organizations, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with situations where quick solutions somehow turn into big bills. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized tools and proven methodologies which promote the maximum degree of efficiency for online consulting and repair for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to link to your computer system remotely without violating system security.

Progent's sophisticated customer support reporting application includes comprehensive histories of all support that Progent's clients have received. Progent's team consultants have access to the details of all help provided to every client by every Progent engineer. This database of trouble tickets and fixes is stored as a conveniently retrievable internal knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's remote consulting specialists can find the best solutions in the least time.

Online services available from Progent to clients in Lubbock and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. The ProSight series of network monitoring and management services covers all key areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for companies who don't have the money or time to support an internal Call Center but who need quick response from a reliable Help Desk with proficient phone support as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk or enhancing your current organization, selecting or modifying Call Center software to handle the special requirements of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk team to deal with demanding situations like software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your computer users in Lubbock or anywhere in the state of Texas instant assistance from an efficient support group with extensive experience providing phone consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a significant contributor to business performance, and Progent's goal is to fix and not simply report IT issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and training in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Lubbock, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they evolve into crashes, proactive monitoring can minimize stressful and expensive information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on a combination of platforms.
How Your Lubbock Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Lubbock or anywhere in the state of Texas, Progent's online network support engineers are ready to deliver professional and cost-effective IT help the moment your company has to have it. More than 15 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Lubbock business has a regular independent consultant or maintains a full time IT staff that know how to deal with typical network issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to handle sudden system emergencies or especially tough integration problems.

Benefits of Progent's IT Support for Offices in Lubbock
Progent's online support services enable your Lubbock business to have the benefits of on-call, world-class IT support without the cost of managing a full-time IT staff. Your information system will derive greater business value by being increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most offices in Lubbock or anywhere in Texas, nearby computer support providers, whether made up of outside consultants or an internal maintenance staff, can deal with typical technical problems. However, IT crises might strike when your regular resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your local service people. In these cases, Progent's online service experts offer a convenient, fast, and budget-friendly solution to supplement your local resources and to pass on useful knowledge to increase your capability to handle downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller businesses commonly rely on independent freelance service providers. Although freelance consultants carry smaller internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may force your business to go without help during an IT crisis. As your network expands, system unavailability and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support expertise to make sure your network stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations often start with an information system implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes often get thrown on top of a weak foundation. As a network grows, stability and expandability issues can impede the productivity of the organization. These badly designed systems require careful analysis, smart strategic planning, and wide technical expertise to upgrade to a network infrastructure that can deliver the solid foundation to handle vital business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations need advice and technical training to navigate through an increasingly complicated array of technology alternatives capable of promoting business success and enhancing efficiency. These companies do not need a computer engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is designed around a profitable product instead of the true requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT expertise, fine tuned support tools, and familiarity with corporate IT enable companies to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the forefront of network service, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This ensures that you get not only expert IT skills, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Businesses who work with trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.