Immediate Remote Support for Lubbock IT Networks
Fast Remote Help for Lubbock SystemsFor companies located in Lubbock or anywhere in the state of Texas, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online support engineers offer excellent value because they have the real-world background and have access to the sophisticated tools required to solve most information system issues rapidly. Efficient support lowers immediate expenses because service calls require minimal chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, idle employees, and distracted executives. Progent's extensive remote technical support experience is particularly important for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike many online service firms, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where speedy. minor repairs manage to turn into large bills. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized technologies and proven methodologies that ensure the highest level of effectiveness for remote engineering help and repair for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to link to your system remotely without compromising corporate security.

Progent's proven service database system maintains comprehensive histories of all support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of assistance rendered to each Progent client by any Progent engineer. This history of problems and fixes is organized as a quickly accessible proprietary knowledge base that permits Progent's remote technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to find the best solutions in the least time.

Remote technical services offered by Progent to companies in Lubbock and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who lack the resources to support an internal Call Center but who need quick response from an efficient Call Center with proficient telephone support plus the ability to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and operates as a transparent reinforcement of your existing Call Center team. Progent's Virtual Call Center can operate as a an escalation alternative to handle the most difficult computer system challenges, or be ready in overflow situations when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Lubbock or anywhere in the state of Texas instant access to a dependable support group with years of experience offering phone support and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of business efficiency, and Progent's goal is to fix instead of just record network problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced engineering support and training in special application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Lubbock, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they result in crashes, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on a variety of operating systems.
How Your Lubbock Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Lubbock or throughout the state of Texas, Progent's phone-based network support specialists are ready to deliver expert and economical system help the moment your business requires it. More than a decade of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair computer problems rapidly while eliminating the expense and lost productivity associated with on-site service calls.

Even if your Lubbock office works with a regular independent support technician or maintains an in-house organization that can deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve unexpected system crises or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Lubbock
Progent's remote network troubleshooting services enable your Lubbock company to have the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your network will derive added business worth by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most businesses in Lubbock and throughout Texas, local computer support resources, whether consisting of outside consultants or an in-house maintenance staff, can solve typical technical problems. On the other hand, major troubles may strike when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service people. In these situations, Progent's on-call service specialists provide an easy, fast, and budget-friendly way to supplement your local resources and to pass on useful information to increase your ability to resolve future problems locally.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller businesses often depend on independent freelance service providers. While independent consultants carry less internal costs than larger consulting organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback help may force your company to go without help during an IT crisis. As your business expands, network unavailability and problems with critical software become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup support experts to insure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations often begin with an information system implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. As a company grows, stability and expandability issues can hinder the success of the business. These poorly built environments require proper analysis, smart long-term planning, and extensive technical knowledge to evolve to a network architecture that can offer the solid foundation to meet vital business demands and simplify future growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller businesses need advice and technical training to navigate through an increasingly complicated array of product options capable of promoting business success and enhancing productivity. Businesses do not need a network engineer who is motivated to sell a certain vendor's technology. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match IT consulting with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT background, refined remote support software, and understanding of corporate IT allow companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, in the trenches of network service, executing a wide variety of IT tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are billed only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Businesses who work with familiar independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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