Fast Remote Technical Support for Lubbock Networks
Immediate Remote Help for Lubbock SystemsFor companies in Lubbock or anywhere in the state of Texas, Progent offers remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote support experts provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve most network problems rapidly. Efficient support reduces direct expenses since service calls require fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially important for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the services that you receive. Unlike many remote support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast fixes somehow end up as substantial bills. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven processes that allow the maximum level of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to communicate with your computer system remotely without violating network security.

Progent's proven technical support database application stores extensive histories of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of assistance provided to each customer by every consultant. This history of trouble tickets and fixes is stored as an easily searchable internal knowledge base that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft open up other vast technical databases and allow fast access to manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at the best solutions quickly.

Online technical support services provided by Progent to businesses in Lubbock and anywhere in the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your computer users in Lubbock or anywhere in the state of Texas instant communication with a dependable network service group with substantial background providing phone consulting and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a major driver of business performance, and Progent's intent is to resolve instead of just document IT problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team can supply online advanced consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and training for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Lubbock, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so your network support is proactive rather than reactive. By exposing potential problems before they evolve into full-scale emergencies, proactive monitoring can avoid stressful and expensive network failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a combination of operating systems.
How Your Lubbock Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Lubbock or throughout the state of Texas, Progent's online network support engineers can provide effective and affordable IT support whenever your organization requires it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Lubbock company has a local independent support technician or employs a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to fix unexpected network emergencies or particularly tough integration problems.

Features of Progent's Remote Computer Support for Lubbock
Progent's phone support, remote repair, network security expertise, and system management services give businesses in Lubbock or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk support and network administration, Progent's experts can deliver your company world class network support while allowing you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, refined support tools, and understanding of enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.