Fast and Affordable Online Troubleshooting for Lubbock Texas Computer Systems
Fast Remote Support for Lubbock NetworksFor businesses located in Lubbock Texas, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the services of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide excellent value because they possess the real-world experience and have access to the sophisticated tools required to solve the majority of network problems quickly. This lowers direct costs since service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves even more in indirect expenses by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful for businesses that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay only for the support that you actually get. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor fixes manage to turn into large tabs. Progent's skill at solving problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and proven processes that ensure the maximum level of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your company's environment remotely without compromising corporate security.

Progent's advanced technical support database system keeps extensive documentation of all support that Progent's customers have received. Progent's staff service personnel have access to the details of all help rendered to each Progent client by any Progent engineer. This database of issues and resolutions is stored as a conveniently retrievable internal database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional massive support databases and permit priority access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to find the best solutions promptly.

Remote support offered by Progent to clients in Lubbock Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight series of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk or enhancing your established one, identifying or customizing Help Desk application software to address the particular demands of your business, or providing temporary online staff to supplement your existing Help Desk team to deal with unusually busy events such as software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your computer users in Lubbock Texas immediate contact with an efficient technical support resource with years of background providing phone consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a significant driver of business success, and Progent's policy is to solve instead of just annotate technical issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply remote advanced engineering support and training in specific application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, customization, and education services, visit Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Lubbock Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so your network maintenance is proactive and automated. By anticipating looming issues before they grow into network outages, system monitoring can avoid inconvenient and costly information system failures. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support a mix of OS platforms.
How Your Lubbock Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and startups in Lubbock Texas, Progent's online network support engineers can provide expert and affordable system help whenever your company needs it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Lubbock office relies on a local freelance support technician or employs an in-house IT staff that know how to handle common network problems, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the time or the knowledge to fix sudden network crises or especially complex integration problems.

Benefits of Progent's IT Support for Offices in Lubbock Texas
Progent's remote support services allow your Lubbock company to enjoy the benefits of timely, world-class network support without the cost of maintaining a full-time IT organization. Your network will acquire greater business value by becoming more reliable, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    With most businesses in Lubbock Texas, local computer service providers, whether consisting of outside consultants or an in-house maintenance staff, can solve typical technical problems. On the other hand, major troubles may strike when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite service people. In these instances, Progent's online service specialists provide an easy, quick, and budget-friendly solution to augment your regular resources and to pass on useful information to increase your capability to deal with downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller companies commonly depend on independent freelance consultants. Although independent service people carry smaller internal costs than big support companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of backup personnel may force your company to go without help during an emergency. As your company expands, system downtime and problems with vital software become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup support expertise to make sure your network stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses often start with an IT system implemented on a modest budget. Lacking a proper framework, slap-dash repairs often get thrown onto a weak foundation. When a company grows, stability and expandability issues can hinder the success of the business. These badly designed systems require proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture that can provide the stable foundation to meet critical business requirements and simplify future expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller organizations need advice and technical training to navigate through an ever more complex array of product options available for accelerating business success and improving productivity. They do not need a network consultant who is attempting to sell a certain vendor's products. Network support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align IT expertise with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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    Progent's Sun Solaris platform consulting services provide small and mid-size businesses and software developers assistance with managing and supporting Solaris systems that operate with Microsoft-based networks. Progent offers your organization contact with Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of experience offers you an easy one-stop consulting firm to show you how to create and maintain a protected and reliable cross-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft coexistence by combining MS Windows with major variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progentís IT outsourcing services provide affordable computer support for small businesses. Whether it includes planning network infrastructure, creating an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your network, or developing a web-based business application, outsourcing your IT technical services can reduce expenses and minimize uncertainties, permitting network support expenses to grow in a more linear and controlled fashion than is possible by building up a large, all-purpose internal IT staff. Progentís Outsourcing White Paper and datasheets show how Progent can enable you to build a secure and robust network foundation for your vital business software based on Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent's webinar training classes offer small businesses the cost savings, ease, and flexibility of web-based seminars plus the effective training methods of seasoned instructors who utilize sophisticated technology to simulate live, interactive learning environments. Progent offers webinar training for popular desktop software including components of Microsoft Office such as Excel, Word, PowerPoint, and Visio: MS Dynamics business accounting and reporting solutions including Microsoft Dynamics GP; plus additional leading desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent is one of the most qualified information technology support companies for creating email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive the full advantages of Exchange 2000 for typical situations such as upgrading from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server administration.

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    Microsoft System Center 2016 delivers major enhancements for managing hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

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    If you are an information technology engineer with technical support expertise, joining Progent and working for our clients will expand your abilities through collaboration with Progent's staff of mutually supportive, high-output consulting experts. Progent's focus on providing network expertise and technical support to small companies will offer you the opportunity to consult in depth with business leaders and add significantly to the growth of exciting organizations. In addition, Progent's virtual office network offers state-of-the-art tools for off-site service and wireless connectivity to help you to deliver fast solutions when you troubleshoot mission-critical problems.

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    Windows Hyper-V 2016 utilizes key technologies first designed for and refined on Azure, one of the world's biggest public clouds. This significantly enhances the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, availability, scale, manageability, reliability and recoverability. Progentís Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure pilot environments to confirm the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network architecture for a cloud-based or hybrid installation, develop and carry out a smooth upgrade plan, educate your IT administration and technical support staff, and deliver ongoing consulting and debugging support to make sure that your Hyper-V 2016 solution delivers maximum business value.


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