Fast and Affordable Online Troubleshooting for Lubbock Texas Computer Systems
For businesses located in Lubbock Texas, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the services of CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers provide excellent value because they possess the real-world experience and have access to the sophisticated tools required to solve the majority of network problems quickly. This lowers direct costs since service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company saves even more in indirect expenses by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is particularly helpful for businesses that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing model for online support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay only for the support that you actually get. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor fixes manage to turn into large tabs. Progent's skill at solving problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and proven processes that ensure the maximum level of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your company's environment remotely without compromising corporate security.
Progent's advanced technical support database system keeps extensive documentation of all support that Progent's customers have received. Progent's staff service personnel have access to the details of all help rendered to each Progent client by any Progent engineer. This database of issues and resolutions is stored as a conveniently retrievable internal database that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft make available additional massive support databases and permit priority access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to find the best solutions promptly.
Remote support offered by Progent to clients in Lubbock Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers can provide computer repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to help you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to deal with the most complex issues occurring in network design, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and coming up with workarounds or locating program updates. CCIEs provide exceptional value since their depth of experience permits them to resolve problems quickly. In typical instances, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your computer system by means of the latest remote troubleshooting technology in order to provide efficient, secure, and economical analysis and repair.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's CCIEs can provide help for all of Cisco's market leading family of infrastructure appliances by providing consulting services that include:
CISM and CISSP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services to improve the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate quickly after a serious breach. Security solutions offered by Progent include: thorough data security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast cleanup after malicious attacks; installing firewalls; designing secure architectures for remote and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering applications and services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to address a wide array of information technologies such as system architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in environments that incorporate Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency remote help analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight series of IT management outsourcing services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Lubbock Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk or enhancing your established one, identifying or customizing Help Desk application software to address the particular demands of your business, or providing temporary online staff to supplement your existing Help Desk team to deal with unusually busy events such as software transitions, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your computer users in Lubbock Texas immediate contact with an efficient technical support resource with years of background providing phone consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a significant driver of business success, and Progent's policy is to solve instead of just annotate technical issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Team can supply remote advanced engineering support and training in specific application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's expertise, customization, and education services, visit Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Lubbock Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so your network maintenance is proactive and automated. By anticipating looming issues before they grow into network outages, system monitoring can avoid inconvenient and costly information system failures. Progent can also utilize network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that support a mix of OS platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in Lubbock Texas, Progent's online network support engineers can provide expert and affordable system help whenever your company needs it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Lubbock office relies on a local freelance support technician or employs an in-house IT staff that know how to handle common network problems, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your local resources for situations when your usual service personnel either don't have the time or the knowledge to fix sudden network crises or especially complex integration problems.
Benefits of Progent's IT Support for Offices in Lubbock Texas
Progent's remote support services allow your Lubbock company to enjoy the benefits of timely, world-class network support without the cost of maintaining a full-time IT organization. Your network will acquire greater business value by becoming more reliable, productive, and protected. Benefits to your company include:
- Convenient remote expansion of your local support resources
With most businesses in Lubbock Texas, local computer service providers, whether consisting of outside consultants or an in-house maintenance staff, can solve typical technical problems. On the other hand, major troubles may strike when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite service people. In these instances, Progent's online service specialists provide an easy, quick, and budget-friendly solution to augment your regular resources and to pass on useful information to increase your capability to deal with downstream issues in-house.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller companies commonly depend on independent freelance consultants. Although independent service people carry smaller internal costs than big support companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of backup personnel may force your company to go without help during an emergency. As your company expands, system downtime and problems with vital software become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup support expertise to make sure your network stays up and running.
- Create a Solid Basis for Seamless Expansion
Businesses often start with an IT system implemented on a modest budget. Lacking a proper framework, slap-dash repairs often get thrown onto a weak foundation. When a company grows, stability and expandability issues can hinder the success of the business. These badly designed systems require proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture that can provide the stable foundation to meet critical business requirements and simplify future expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller organizations need advice and technical training to navigate through an ever more complex array of product options available for accelerating business success and improving productivity. They do not need a network consultant who is attempting to sell a certain vendor's products. Network support and product sales can lead to a scenario where the proposed
solution is designed around a predetermined product instead of the true needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align IT expertise with the real needs of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers world-class expertise for Microsoftís popular server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site help by the minute. As a result, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces little competition. Businesses who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.