Fast and Affordable Remote Troubleshooting for Lubbock Texas Computer Networks
Urgent Online Consulting for Lubbock SystemsFor businesses located in Lubbock Texas, Progent offers remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve most information system problems rapidly. This reduces immediate expenses because service calls require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting expertise is especially valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike typical remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where quick solutions manage to turn into substantial tabs. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized tools and field-tested processes that permit the maximum level of effectiveness for remote technical support and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to connect to your company's computer system remotely without violating network security.

Progent's proven technical support reporting application keeps thorough records for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance provided to every client by every Progent engineer. This archive of trouble tickets and resolutions is stored as a quickly accessible support database that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting experts can come up with optimal resolutions promptly.

Online support services available from Progent to customers in Lubbock Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Call Center or enhancing your current one, evaluating or enhancing Help Desk Call Center software products to address the unique demands of your corporation, or adding temporary online staff to reinforce your internal Call Center team to deal with demanding events like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of seasoned information technology professionals provides your computer users in Lubbock Texas quick contact with an efficient network service group with years of experience delivering telephone-based consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a solid driver of company efficiency, and Progent's target is to solve rather than merely report IT problems.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides phone-based professional engineering support and education in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Lubbock Texas online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so your IT support is proactive and automated. By exposing possible issues before they result in downtime, remote monitoring can minimize stressful and costly information system failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate a variety of platforms.
How Your Lubbock Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Lubbock Texas, Progent's online network support specialists are ready to provide professional and affordable IT support whenever your company has to have it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to fix network problems rapidly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Lubbock organization works with a regular freelance consultant or employs an in-house organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either lack the time or the experience to fix unexpected system emergencies or particularly tough integration projects.

Details of Progent's Remote Network Support for Lubbock Texas
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services offer offices in Lubbock Texas the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, refined support software, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, at the forefront of network support, executing a broad range of technical projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not just expert IT skills, but also a support engineer with proven approaches for using computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Companies who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



An index of content::

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