Fast and Affordable Remote Troubleshooting for Lubbock Texas Computer Networks
For businesses located in Lubbock Texas, Progent offers remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve most information system problems rapidly. This reduces immediate expenses because service calls require fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by reducing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting expertise is especially valuable for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing policy for online support is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are billed only for the support that you receive. Unlike typical remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where quick solutions manage to turn into substantial tabs. Progent's penchant for solving problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized tools and field-tested processes that permit the maximum level of effectiveness for remote technical support and repair for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to connect to your company's computer system remotely without violating network security.
Progent's proven technical support reporting application keeps thorough records for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance provided to every client by every Progent engineer. This archive of trouble tickets and resolutions is stored as a quickly accessible support database that allows Progent's online technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting experts can come up with optimal resolutions promptly.
Online support services available from Progent to customers in Lubbock Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support professionals can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to help you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network professionals, and indicates a person's networking skills at the expert level. CCIEs know how to deal with the most difficult issues encountered in network design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of experience permits them to resolve problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system using state-of-the-art on-line support tools to perform quick, safe, and affordable analysis and remediation.
West Texas Contact Information:
Progent offers consulting services and onsite technical support throughout West Texas.
Progent locations in West Texas
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling family of infrastructure devices by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to recover quickly following a damaging penetration. Security services available from Progent include: in depth network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; installing firewalls; designing secure architectures for remote and mobile access; guarding your messaging system against spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a broad spectrum of information technologies such as network architecture, email solutions, network and process security, plus UNIX and Windows integration. For server economization and easy administration in environments that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's group-based methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Important Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Lubbock Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Call Center or enhancing your current one, evaluating or enhancing Help Desk Call Center software products to address the unique demands of your corporation, or adding temporary online staff to reinforce your internal Call Center team to deal with demanding events like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned information technology professionals provides your computer users in Lubbock Texas quick contact with an efficient network service group with years of experience delivering telephone-based consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk the reputation as a solid driver of company efficiency, and Progent's target is to solve rather than merely report IT problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Team provides phone-based professional engineering support and education in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Lubbock Texas online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so your IT support is proactive and automated. By exposing possible issues before they result in downtime, remote monitoring can minimize stressful and costly information system failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that incorporate a variety of platforms.
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Lubbock Texas, Progent's online network support specialists are ready to provide professional and affordable IT support whenever your company has to have it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to fix network problems rapidly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Lubbock organization works with a regular freelance consultant or employs an in-house organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either lack the time or the experience to fix unexpected system emergencies or particularly tough integration projects.
Details of Progent's Remote Network Support for Lubbock Texas
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services offer offices in Lubbock Texas the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Lubbock Texas and is also ideal for customers in geographic areas that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support tools, technical information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent provides online support on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum charge for online help and asks for no monthly subscription fee for support services provided during normal working hours. This protects you from paying big bills for routine repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in planning, deploying, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of system integration, MS Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support for specific business applications. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management and Application Development
Apple Macintosh Integration
Amazon MWS Application Development
By providing a convenient one-stop source for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive IT solutions that meet the special requirements of your business.
- Advanced Remote Connectivity Tools
Secure online access permits Progent's support experts to observe exactly what your users see. This makes it possible to produce fast solutions to problems that could otherwise demand an expensive onsite service call. State-of-the-art online access tools and experienced engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Support for Leading VPN Gateways
Progent can provide secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Support for High System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious companies whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical expertise, refined support software, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, at the forefront of network support, executing a broad range of technical projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting team. This means that you get not just expert IT skills, but also a support engineer with proven approaches for using computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you won't be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Companies who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.