Fast Remote Technical Support for Lubbock Computer Systems
Immediate Phone Help for Lubbock NetworksFor businesses located in Lubbock or anywhere in Texas, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional value due to the fact that they have the real-world experience and have access to the sophisticated technology required to solve most network problems rapidly. Efficient support lowers direct costs since service calls use up minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits additionally in indirect costs by reducing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are charged exclusively for the support that you receive. Unlike typical online service companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing save you from situations where fast repairs manage to end up as large bills. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and field-proven processes that ensure the maximum degree of efficiency for online technical support and repair for computer networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to communicate with your company's computer system remotely without violating network security.

Progent's advanced technical support database system keeps detailed documentation for the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of support delivered to each customer by any consultant. This database of anomalies and responses is stored as a quickly searchable proprietary database that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to determine the most efficient solutions promptly.

Online support available from Progent to businesses in Lubbock and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same advanced technology used by many of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all key aspects of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who lack the money or time to assemble and manage an internal Help Desk but who need fast access to a dependable Call Center with professional telephone support plus the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or improving your current one, selecting or modifying Help Desk Call Center software to meet the unique needs of your business, or providing temporary phone support personnel to supplement your existing Help Desk Call Center group during unusually busy scenarios like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals gives your computer users in Lubbock or anywhere in the state of Texas instant assistance from a large network service resource with substantial experience offering phone consulting and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk recognition as a major enabler of business productivity, and Progent's aim is to fix and not just document technical problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, customization, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Lubbock, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By spotting looming issues before they expand into crashes, system monitoring can avoid inconvenient and costly information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments that incorporate a variety of operating systems.
How Your Lubbock Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Lubbock or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver effective and economical system help the moment your organization requires it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve computer problems rapidly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Lubbock business works with a regular independent consultant or employs an in-house organization that can handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to fix sudden network crises or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Lubbock
Progent's remote technical help services enable your Lubbock business to experience the benefits of immediate, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will derive added strategic value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    For most organizations in Lubbock or anywhere in Texas, local computer service resources, whether made up of freelance consultants or a full-time maintenance staff, can handle typical network problems. On the other hand, serious problems sometimes strike when local support personnel are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these instances, Progent's online service experts give you an easy, quick, and budget-friendly solution to supplement your local help and to transfer useful information to increase your ability to handle downstream problems in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller companies often rely on independent freelance service providers. While independent service people have less overhead than larger consulting companies and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of backup personnel may require your company to wait for help during an emergency. As your network grows, system downtime and trouble with critical software become more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of backup service experts to make sure your network remains available.

  • Create a Scalable Basis for Smooth Growth
    Businesses often begin with an information architecture created on a modest budget. Without a robust framework, slap-dash fixes often get piled on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the business. Such poorly designed environments require careful analysis, smart strategic planning, and wide technical knowledge to upgrade to a network infrastructure able to deliver the solid foundation to meet vital business demands and ease downstream growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices need advice and technical education to negotiate an ever more complicated array of technology alternatives capable of accelerating business success and improving productivity. These companies do not need a network consultant who is trying to sell a certain vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical background, refined support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, at the forefront of network service, executing a broad variety of IT tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only world-class technical skills, but also a support engineer with proven approaches for using technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help by the minute. As a result, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick repairs so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces little competition. Businesses who work with familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















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