Immediate Online Technical Support for Lubbock Computer Networks
For businesses located in Lubbock or anywhere in Texas, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers provide excellent value because they have the real-world experience and are equipped with the sophisticated technology required to solve most network problems quickly. Efficient support lowers immediate costs since solutions require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves additionally with incidental costs by reducing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many remote support firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where quick solutions manage to end up as big bills. Progent's skill at handling problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of customized tools and proven processes that promote the maximum level of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to link to your system without violating network security.
Progent's sophisticated service reporting system keeps extensive histories of the service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of assistance delivered to every client by any Progent engineer. This database of anomalies and responses is stored as a readily searchable proprietary database that enables Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with important technology companies including Cisco and Microsoft open up additional extensive technical databases and allow quick access to vendors' in-house engineering staff so Progent's remote service experts can find the best resolutions promptly.
Online support provided by Progent to companies in Lubbock and anywhere in the state of Texas include:
Authorized Windows Experts
Progent's Microsoft-certified remote service experts offer computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to assist you business to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to resolve even the most challenging issues encountered in network infrastructure design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying program patches. CCIEs represent an exceptional cost-effectiveness because their depth of experience permits them to fix problems quickly. In common cases, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your environment using sophisticated remote support technology in order to perform fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading selection of infrastructure products. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points deployment services, Cisco wireless controllers integration consulting, Cisco VPN engineering help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to bolster the safety of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recover rapidly following a serious breach. Security services offered by Progent cover thorough data security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; setting up firewalls; designing secure techniques for off-site and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer online support services to cover a broad spectrum of information technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Major Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Lubbock Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of experienced network consultants provides your customers in Lubbock or anywhere in the state of Texas fast contact with an effective support group with years of background delivering telephone-based support and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center the reputation as a key enabler of company efficiency, and Progent's intent is to resolve rather than just report network issues.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Team provides remote advanced engineering expertise and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Lubbock, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so that your computer support is proactive rather than reactive. By anticipating looming issues before they expand into full-scale emergencies, system monitoring can avoid disruptive and expensive information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support a mix of platforms.
To contact Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Lubbock or throughout the state of Texas, Progent's online network support engineers can provide expert and cost-effective IT support the instant your business needs it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Lubbock company has a regular independent consultant or maintains a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources for situations when your regular service personnel either lack the availability or the experience to resolve sudden network emergencies or especially complicated integration problems.
Features of Progent's Remote Computer Support for Lubbock
Progent's online help, Internet-based repair, network security expertise, and system management services offer businesses in Lubbock or anywhere in the state of Texas unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to companies in Lubbock and is also ideal for customers in geographic regions of Texas that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent provides remote support on a per-minute basis, so you pay only for the services you use. Progent has no minimum fee for phone service and imposes no monthly subscription fee for services delivered during normal business hours. This saves you from facing big invoices for routine repairs.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide the services of authorized professionals who have experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting offerings include system integration, Microsoft Exchange Server consulting, network security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Support
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Programming
MySQL Management and Software Design
Amazon MWS Software Design and Programming
By providing a full service centralized source for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that address the special requirements of your company.
- State of the Art Remote Connectivity Software
Protected online access permits Progent's service professionals to see exactly what your users see. This makes it possible to produce quick fixes to issues that could otherwise require a costly personal visit. Cutting-edge remote access software and experienced technicians together enable Progent to repair most network problems quickly and affordably. Progent is an industry leader in offsite support and remote system monitoring.
- Support for Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Support for High Network Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-conscious businesses whose clients need immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical experience, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.