Fast Remote Technical Support for Lubbock Networks
For companies in Lubbock or anywhere in the state of Texas, Progent offers remote support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote support experts provide excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve most network problems rapidly. Efficient support reduces direct expenses since service calls require fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially important for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the services that you receive. Unlike many remote support firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast fixes somehow end up as substantial bills. Progent's skill at solving technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven processes that allow the maximum level of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to communicate with your computer system remotely without violating network security.
Progent's proven technical support database application stores extensive histories of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of assistance provided to each customer by every consultant. This history of trouble tickets and fixes is stored as an easily searchable internal knowledge base that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft open up other vast technical databases and allow fast access to manufacturers' in-house product engineers so Progent's online service specialists are able to arrive at the best solutions quickly.
Online technical support services provided by Progent to businesses in Lubbock and anywhere in the state of Texas include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service experts offer computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to help your business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Windows 10 migration help as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs can deal with the most difficult challenges associated with network infrastructure design, deployment, maintenance, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional value because their deep expertise permits them to find solutions for problems rapidly. In typical cases, less experienced service providers can wrestle for hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your network via advanced on-line troubleshooting tools to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's popular family of networking appliances by delivering consulting services that include:
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of security solutions to enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your company to recover rapidly after a damaging penetration. Security solutions offered by Progent cover in depth information security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to cover a wide array of information technologies including system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix support. Progent can also assist with transitioning from legacy systems to Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Lubbock Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your computer users in Lubbock or anywhere in the state of Texas instant communication with a dependable network service group with substantial background providing phone consulting and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a major driver of business performance, and Progent's intent is to resolve instead of just document IT problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team can supply online advanced consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and training for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Lubbock, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so your network support is proactive rather than reactive. By exposing potential problems before they evolve into full-scale emergencies, proactive monitoring can avoid stressful and expensive network failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate a combination of operating systems.
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Lubbock or throughout the state of Texas, Progent's online network support engineers can provide effective and affordable IT support whenever your organization requires it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person service calls.
Even if your Lubbock company has a local independent support technician or employs a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the knowledge to fix unexpected network emergencies or particularly tough integration problems.
Features of Progent's Remote Computer Support for Lubbock
Progent's phone support, remote repair, network security expertise, and system management services give businesses in Lubbock or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk support and network administration, Progent's experts can deliver your company world class network support while allowing you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Lubbock and is also ideal for customers in more remote regions of Texas that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides remote help on a by-the-minute basis, so you are billed only for the services you use. Progent requires no minimum fee for online service and asks for no ongoing retainer for support services delivered during normal business hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of on-staff professionals with skill in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange Server expertise, system security planning, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL DBA Services and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Application Development
By offering a full service centralized source for IT generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that fit the special requirements of your business.
- State of the Art Remote Access Tools
Protected remote access permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require a costly onsite visit. Sophisticated remote connectivity software and experienced engineers together allow Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite support and automated system analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for High Network Availability
For offices with vital applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers require instant access to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, refined support tools, and understanding of enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during normal working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to permit less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.