Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Lynnwood
ProgentProgentís consulting services for network service organizations in Lynnwood Washington enables your company to provide your clients Progent's consulting expertise and Help Desk support with your own branding as a transparent augmentation of your in-house network services group. These services can ease the way for you to grow your client base, flesh out your service portfolio, satisfy your clients, and improve your bottom line.

Progent's roster of network infrastructure experts, desktop integration and troubleshooting technicians, IT admins, and data security consultants have acted as transparent extensions to the IT staffs of some of the worldís biggest IT support businesses. Progentís breadth and depth of expertise enables you to broaden the capabilities of your IT support practice, and Progentís close integration with your support team lets you strengthen and preserve your company's brand.

Progent is an IT consulting firm with two decades of background delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private IT services company in the world. Progent has provided online IT support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service firms features transparent resale to your clients of professional IT services. Progent invoices your firm directly and performs under your instructions to deliver your clients support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is fundamental to a successful Help Desk. But modern ticketing platforms are not just expensive to license and staff, but a hassle to set up and maintain. Smaller IT support companies do not have the required resources. Progent's Help Desk and ticketing solution gives IT service firms a practical way to keep their own branding while providing their customers world-class desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The features available with Progent's Help Desk and ticketing services enable you to increase your support workload, the range of technical issues your company can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop service group provides Level 1 end user support with 1-hour SLA to commence work during normal work hours.
  • Normal service times are 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metro areas is offered across the country at extra cost.
  • You retain complete control of your customers and invoicing.
  • Your customers submit requests through your branded web portal, an 800 number, or by sending a request to your designated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more details about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service providers allows you to act as a single point of contact for practically all IT expertise your customers may require. You can build your staff and core IT skills steadily without having to say no to new business owing to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service group, under your direction, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Documentation: Progent uses an enterprise-class service documentation system to ensure that all services delivered are thoroughly documented. This allows you to shift account assignments to in-house consultants once you have sufficient people and relevant skill sets.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can quickly and efficiently take on more opportunities beyond your core areas of expertise and open new territories without exposure to the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive IT service provider by offering more solutions to more clients under your own brand.
  • Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad range of technologies and can be a dependable reservoir of skills for expanding your IT service operations.
  • Fast Escalation: Thanks to a large team of senior consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Make Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help outside the fold.
  • Online Technical Support Experts: For two decades, Progent has delivered online IT support ranging from Call Center support to advanced consulting. Effective online service cuts costs and produces quick results.
  • Top Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Lynnwood, Washington Organizations
Progent's seasoned team of certified consultants can provide Lynnwood, Washington companies a broad range of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for IT Service Providers in Lynnwood, Washington
To learn additional information about Progent's consulting program for network service organizations in Lynnwood, Washington, call 1-800-993-9400 or refer to Contact Progent.