Fast Online Troubleshooting for Lynnwood Computer Systems
For organizations located in Lynnwood or anywhere in Washington, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISSP-qualified security consultants to help with advanced security architecture and diagnostic issues.
Progent's remote support experts provide excellent leverage because they possess the real-world background and are equipped with the advanced tools necessary to solve most information system issues rapidly. This lowers direct costs since service calls require minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in indirect expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting know-how is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced only for the support that you actually get. In contrast to many remote service companies, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and clean model for billing save you from situations where speedy. minor solutions somehow turn into large bills. Progent's skill at dealing with technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes which permit the highest degree of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's online support team to connect to your computer system remotely without violating corporate security.
Progent's proven customer support database system stores thorough records of all support that Progent's customers have received. Progent's authorized consultants have access to the details of all help provided to every customer by every Progent consultant. This history of issues and responses is organized as an easily exploitable support knowledge base that enables Progent's remote support experts to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of certifications and close relationships with important technology companies such as Cisco and Microsoft make available other vast support knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's remote service experts can find the best solutions in the least time.
Online technical support services available from Progent to customers in Lynnwood and anywhere in the state of Washington include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support experts can deliver network problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable PC desktop services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network professionals, and indicates a person's network technology skills at the expert level. Cisco-qualified CCIEs can handle the most difficult problems surrounding network planning, integration, administration, security, and problem solving. CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS network management tools and developing workarounds or identifying software updates. CCIEs represent an exceptional value because their broad expertise allows them to fix problems rapidly. In common cases, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your network by means of the latest remote support technology to provide efficient, secure, and economical analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's industry-leading family of networking appliances. Cisco infrastructure support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers support Services, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security solutions to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux network against assaults or help you to recover quickly following a damaging penetration. Security solutions available from Progent cover in depth data security and compliance assessment using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious attacks; setting up firewalls; establishing safe techniques for off-site and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.
Progent can provide expert online support services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a wide range of computer technologies including system architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in environments that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance diagnosing anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by some of the world's top corporations. The ProSight suite of network management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology enables customers to execute major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Lynnwood Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk support programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting services can guide you in building an effective new Help Desk or enhancing your established organization, evaluating or customizing Help Desk software to meet the special needs of your business, or providing temporary phone support personnel to work with your in-house Help Desk team to deal with demanding events like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network professionals gives your clients in Lynnwood or anywhere in the state of Washington quick access to a dependable network service group with years of experience providing phone consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk perception as a major enabler of business success, and Progent's intent is to resolve and not simply record network issues.
- Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Lynnwood, or anywhere in the state of Washington, remote hybrid network monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your business so that your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into full-scale emergencies, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks that support a mix of OS platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Lynnwood or throughout the state of Washington, Progent's online computer support specialists are ready to provide professional and cost-effective system support whenever your company needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to fix computer problems quickly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Lynnwood organization has a local independent support technician or maintains an in-house IT staff that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the time or the knowledge to resolve sudden system emergencies or particularly challenging integration problems.
Details of Progent's Online Computer Services for Lynnwood
Progent's online help, Internet-based repair, system security consulting, and system administration services give businesses in Lynnwood or anywhere in the state of Washington the greatest leverage for your support budget. Whether you require occasional phone support and remote network repair or full-time Help Desk call center services and network administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Lynnwood and is also ideal for customers in geographic regions of Washington that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides online help on a per-minute basis, so you pay only for the support you receive. Progent has no minimum charge for online support and requires no periodic subscription fee for support services provided during normal working hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists with skill in planning, implementing, and troubleshooting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic support services include technology integration, MS Exchange Server expertise, system security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting expertise for critical business applications. Help offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management and Software Programming
Amazon Marketplace Web Service Programming
By offering a full service centralized source for network generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that fit the specific requirements of your company.
- Sophisticated Online Access Software
Secure remote access permits Progent's service experts to see precisely what your customers see. This makes it easier to produce fast solutions to issues that might otherwise demand an expensive personal service call. Cutting-edge remote access tools and expert technicians together allow Progent to resolve most network issues rapidly and economically. Progent is an industry leader in online troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Service for Maximum Network Availability
For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-constrained businesses whose workers need instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical experience, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, in the trenches of network support, executing a wide range of technical tasks for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for using technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services provided during normal business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces little competition. Businesses who utilize trusted independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide round-the-clock system monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from stressful and costly service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.