Fast and Affordable Remote Technical Support for Lynnwood Computer Systems
For businesses in Lynnwood or anywhere in Washington, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's online support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves additionally in indirect costs by reducing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is especially important for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike many remote support organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing avoid situations where fast fixes manage to turn into substantial tabs. Progent's skill at dealing with problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized technologies and proven processes which ensure the maximum level of efficiency for remote technical support and repair for computer systems of any size. Progent offers secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to connect to your company's computer system remotely without violating corporate security.
Progent's sophisticated service reporting application includes extensive documentation describing all service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support rendered to each client by every consultant. This archive of issues and solutions is organized as a quickly searchable support database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the best resolutions quickly.
Online support services offered by Progent to customers in Lynnwood and anywhere in the state of Washington include:
Authorized Windows Support
Progent's Microsoft-expert online support engineers can provide computer system repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop support services to assist you company to deploy, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and indicates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs can handle even the most difficult issues associated with network infrastructure design, integration, maintenance, compliance, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software patches. CCIEs are an exceptional cost-effectiveness because their deep expertise permits them to resolve problems rapidly. In common cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your computer system via state-of-the-art remote troubleshooting tools to provide quick, safe, and affordable analysis and remediation.
Onsite Network Support for Small Businesses in the Lynnwood Area
Progent offers onsite support in the Lynnwood area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity appliances by offering services that include:
CISM and CISSP Certified Network Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can bolster the safety of your Windows, macOS and OS X, Linux network against attacks or help your business to recover rapidly following a damaging breach. Security support services offered by Progent include: in depth network security and compliance audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; building secure mechanisms for remote and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Progent can provide advanced remote support to help companies of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide remote support services to cover a wide range of information technologies including network architecture, email systems, system and process security, plus UNIX and Windows integration. For server hardware economization and easy management in environments that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency remote help troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Lynnwood Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast communication with an efficient Help Desk with proficient telephone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or enhancing your established one, selecting or modifying Help Desk application software to handle the particular requirements of your business, or adding temporary online personnel to supplement your in-house Help Desk team to handle unusually busy scenarios such as software migrations, major updates, or installing new business software.
Progent's Call Center team of veteran information technology professionals gives your computer users in Lynnwood or anywhere in the state of Washington rapid access to an effective support group with years of background delivering phone help and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a key driver of company productivity, and Progent's intent is to fix and not just annotate network problems.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth consulting support and education in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, programming, and education services, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Lynnwood, or anywhere in the state of Washington, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your business so your IT support is proactive rather than reactive. By exposing looming issues before they grow into network outages, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of platforms.
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Lynnwood or anywhere in the state of Washington, Progent's phone-based computer support specialists are ready to provide professional and economical IT help whenever your company has to have it. More than 15 years of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Lynnwood business deals with a local independent support technician or employs an in-house IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to address unexpected system crises or particularly tough integration projects.
Features of Progent's Remote Computer Services for Lynnwood
Progent's online support, remote repair, system security consulting, and network management services give offices in Lynnwood or anywhere in the state of Washington unparalleled leverage for your IT budget. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Lynnwood and is also ideal for customers in more remote areas of Washington that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide selection of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for phone help and requires no monthly subscription fee for support services provided during normal business hours. This protects you from paying big invoices for quick repairs.
- Availability of Cisco Network Design Professionals
Progent's certified experts for Cisco offers the services of authorized specialists with experience in planning, implementing, and supporting networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic support services consist of technology integration, MS Exchange Server expertise, network security planning, and Help Desk Call Center services. Progent's Experts group offers in-depth consulting support for specific application areas. Help available from the Application Experts staff includes:
Dynamics GP Support and Programming
Microsoft Office Project Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL Management Support and Application Design
Apple Mac Consulting
Amazon MWS Programming
By offering a convenient one-stop source for network generalists and application experts, Progent can deliver fast, affordable, and comprehensive IT solutions that address the special requirements of your company.
- State of the Art Online Connectivity Software
Protected online access permits Progent's service professionals to observe precisely what your customers see. This makes it easier to produce fast fixes to issues that could otherwise require an expensive onsite visit. State-of-the-art remote access software and expert engineers together allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated system tracking.
- Support for Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Service for High System Uptime
For companies with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained businesses whose clients require immediate access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, refined remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, in the trenches of IT support, performing a wide range of technical projects for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has little competition. Companies who work with trusted freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.