Fast Online Support for Lynnwood Washington Information Networks
For businesses located in Lynnwood Washington, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote support engineers offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced tools needed to resolve most information system problems rapidly. This reduces direct expenses because service calls use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves additionally with indirect costs by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are billed just for the services that you actually get. In contrast to typical remote service firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple model for pricing do away with scenarios where speedy. minor fixes somehow end up as big invoices. Progent's penchant for dealing with technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and field-tested processes which permit the maximum degree of efficiency for online consulting and repair for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's network remotely without compromising network security.
Progent's sophisticated customer support database system maintains thorough records of all service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of all help delivered to each customer by any Progent engineer. This history of trouble tickets and resolutions is structured as a conveniently searchable support database that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to arrive at the best resolutions quickly.
Remote support services available from Progent to businesses in Lynnwood Washington include:
Certified MS Windows Experts
Progent's Microsoft-expert online support engineers offer computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop support services to assist your company to deploy, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and indicates a consultant's technical skills at the master level. CCIEs can deal with the most stubborn issues surrounding network design, installation, management, compliance, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs represent an exceptional value since their depth of experience permits them to resolve problems quickly. In typical instances, less qualified service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system by means of the latest on-line troubleshooting tools in order to provide fast, safe, and economical diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of connectivity devices by delivering services such as:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist you to recover rapidly after a damaging penetration. Security support services available from Progent cover in depth information security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious assaults; setting up firewalls; building safe techniques for off-site and mobile access; defending your email system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Progent offers advanced online consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a wide spectrum of information technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Windows coexistence. For server economization and easy management in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to MS Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent online assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all critical areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing rates for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Lynnwood Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk team of seasoned network professionals gives your clients in Lynnwood Washington instant communication with a large support group with years of experience delivering telephone-based support and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a key driver of business productivity, and Progent's intent is to fix and not simply track network problems.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers remote and in-depth engineering expertise and training in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, customization, and education services, see Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Lynnwood Washington remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in network outages, remote monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a variety of platforms.
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Lynnwood Washington, Progent's phone-based network support specialists can provide effective and economical IT support whenever your company has to have it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Lynnwood organization relies on a regular independent support technician or maintains an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to address sudden system crises or particularly complicated integration projects.
Details of Progent's Online Network Support for Lynnwood Washington
Progent's phone support, remote repair, system security expertise, and system administration services offer businesses in Lynnwood Washington unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can provide your office world class IT support while allowing you to avoid the expense and hassle of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Lynnwood Washington and is also ideal for customers in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a broad selection of Microsoft support tools, service databases, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you use. Progent has no minimum fee for online support and requires no ongoing retainer for services delivered during normal working hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in designing, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, MS Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts group offers world-class consulting support for critical application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Project Management and Software Programming
MySQL Project Management and Software Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service centralized resource for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that address the special requirements of your company.
- Advanced Remote Connectivity Tools
Secure remote connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to produce fast solutions to issues that might otherwise demand a costly personal visit. Cutting-edge online access software and expert engineers together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for Maximum System Availability
For companies with vital applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious organizations whose clients require instant access to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- Certified Expertise in Microsoft's Full Line of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange 2019 deployment, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help per minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be tempted to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Businesses who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.