Fast and Affordable Remote Troubleshooting for Lynnwood Information Networks
For businesses located in Lynnwood or anywhere in the state of Washington, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the services of CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's remote support experts offer exceptional leverage because they possess the real-world experience and have access to the advanced technology necessary to solve most network issues rapidly. Efficient support reduces immediate costs since solutions accumulate fewer chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding network outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is especially important for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.
Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. In contrast to many online support organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick fixes somehow turn into substantial bills. Progent's penchant for handling technical issues efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of optimized tools and field-proven processes that allow the highest level of efficiency for remote help and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's online support team to access your company's system remotely without breaching system security.
Progent's advanced service reporting application includes comprehensive histories of all service that Progent's customers have been provided. Progent's staff consultants have access to the history of assistance rendered to each Progent client by any Progent engineer. This archive of trouble tickets and resolutions is organized as a readily searchable proprietary knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and working associations with important industry leaders including Cisco and Microsoft make available additional extensive technical support databases and permit fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions promptly.
Remote support services offered by Progent to businesses in Lynnwood and throughout the state of Washington include:
Authorized Windows Experts
Progent's Microsoft-expert remote service engineers can provide computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server design, SharePoint 2016 migration consulting services, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to assist your business to install, configure, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can resolve even the most stubborn challenges occurring in network design, installation, management, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent value because their broad experience permits them to resolve problems quickly. In common cases, less experienced consultants can struggle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your network via the latest remote troubleshooting technology in order to perform quick, safe, and affordable analysis and repair.
Onsite Network Support for Small Businesses in the Lynnwood Area
Progent offers onsite support in the Lynnwood area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of connectivity appliances by offering services that include:
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions that can bolster the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to recover rapidly following a damaging penetration. Security services offered by Progent cover in depth data security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; installing firewalls; designing safe architectures for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online consulting services to address a wide range of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Windows or Linux environments. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent remote help analyzing problems within UNIX/Linux networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's leading corporations. The ProSight suite of network monitoring and management services addresses all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Lynnwood Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the budget to create an internal Help Desk but who want quick communication with a dependable Call Center with proficient phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk consulting support can support you in creating an effective new Help Desk or revamping your existing one, evaluating or customizing Help Desk application software to address the special requirements of your business, or providing occasional online personnel to work with your existing Help Desk team to handle unusually busy situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology professionals gives your computer users in Lynnwood or anywhere in the state of Washington fast contact with an efficient network service group with years of experience delivering phone support and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk the reputation as a crucial driver of business productivity, and Progent's intent is to solve instead of merely report network issues.
- Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Consulting Team offers phone-based professional consulting support and training in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Lynnwood, or anywhere in the state of Washington, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your computer maintenance is proactive and automated. By uncovering potential problems before they expand into crashes, system monitoring can ward off disruptive and expensive network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that support a variety of operating systems.
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Lynnwood or throughout the state of Washington, Progent's online network support engineers are ready to provide professional and cost-effective IT support whenever your organization requires it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Lynnwood office deals with a local independent support technician or employs a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to handle unexpected network emergencies or particularly complex integration problems.
Details of Progent's Online Computer Support for Lynnwood
Progent's phone help, Internet-based troubleshooting, network security consulting, and network management services offer companies in Lynnwood or throughout the state of Washington unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk outsourcing services and network management, Progent's experts can deliver your company world class network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Lynnwood and is also ideal for customers in geographic regions of Washington that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, service information, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for phone support and requires no periodic subscription fee for support services provided during regular business hours. This keeps you from paying big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's certified experts for Cisco can provide the services of authorized specialists with skill in designing, deploying, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core support offerings consist of system integration, Microsoft Exchange expertise, system security planning, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Project Management and Application Programming
Amazon MWS Programming
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to deliver fast, affordable, and thorough IT solutions that align with the special needs of your business.
- Sophisticated Online Access Tools
Secure online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to find quick solutions to issues that could otherwise require an expensive personal visit. State-of-the-art online access software and experienced engineers together enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Support for Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Service for Maximum System Availability
For organizations with vital applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-constrained businesses whose clients need instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical expertise, fine tuned support software, and understanding of corporate IT allow offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the front lines of network service, executing a wide variety of IT projects for a large mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT help, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you owe only for received services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during regular working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to allow minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Businesses who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.