Fast and Affordable Remote Help for Lynnwood IT Networks
Fast Online Consulting for Lynnwood NetworksFor businesses in Lynnwood or anywhere in the state of Washington, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools needed to solve the majority of network problems quickly. Efficient support lowers immediate costs since solutions require minimal billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating system downtime and related losses due to business disruption, upset clients, idle employees, and distracted executives. Progent's extensive online technical support expertise is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to many remote service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast solutions somehow end up as big invoices. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested processes which promote the maximum level of effectiveness for online help and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the experts of Progent's Technical Response Center to link to your company's network remotely without violating network security.

Progent's proven technical support database application keeps thorough documentation describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of all help provided to every Progent client by every consultant. This history of trouble tickets and fixes is stored as a readily accessible internal database that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with important vendors including Cisco and Microsoft open up other extensive technical databases and allow fast access to vendors' in-house support staff with the result that Progent's remote consulting specialists can come up with optimal resolutions promptly.

Remote support available from Progent to businesses in Lynnwood and anywhere in the state of Washington include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services covers all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of computer technology enables customers to complete major initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk staff of experienced network experts gives your customers in Lynnwood or anywhere in the state of Washington quick assistance from a reliable network service resource with years of experience offering phone help and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a major enabler of company productivity, and Progent's intent is to resolve rather than just document network problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Lynnwood, or anywhere in the state of Washington, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so that your network support is proactive rather than reactive. By uncovering possible issues before they result in crashes, automated monitoring can head off stressful and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that support a variety of OS platforms.
How Your Lynnwood Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Lynnwood or throughout the state of Washington, Progent's online computer support engineers are ready to deliver effective and economical IT support the instant your company has to have it. More than 15 years of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to repair computer problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Lynnwood organization has a regular independent consultant or maintains a full time IT staff that know how to handle ordinary network issues, Progent’s Microsoft certified consultants can provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to solve sudden system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Offices in Lynnwood
Progent's remote IT consulting services enable your Lynnwood company to enjoy the advantages of timely, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your network will acquire added business value by being increasingly available, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    With most offices in Lynnwood and throughout Washington, local network service providers, whether made up of freelance consultants or an internal maintenance staff, can handle the majority of network issues. However, serious problems sometimes strike when local resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your local support personnel. In these instances, Progent's on-call service experts give you a convenient, quick, and economical solution to supplement your local resources and to pass on valuable information to increase your ability to deal with downstream issues locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller businesses often depend on independent freelance consultants. Although freelance consultants carry smaller overhead than larger service organizations and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of backup help may require your company to go without assistance during an emergency. As your network grows, system unavailability and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support expertise to insure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically start with an IT system created on a modest budget. Lacking a proper framework, band-aid fixes often get thrown onto an unstable foundation. As a company grows, reliability and scalability issues can hinder the success of the business. These badly built systems need proper analysis, intelligent long-term planning, and extensive technical expertise to evolve to a network architecture that can provide the stable foundation to handle vital business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller businesses need guidance and technical education to navigate through an increasingly complex array of product options capable of promoting business growth and improving productivity. Businesses hardly need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can result in a scenario where the recommended solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align technical expertise with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, refined support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.