Fast and Affordable Remote Technical Support for Lynnwood Computer Systems
Fast Remote Consulting for Lynnwood NetworksFor businesses in Lynnwood or anywhere in Washington, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's online support engineers offer excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves additionally in indirect costs by reducing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is especially important for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged only for the services that you actually get. Unlike many remote support organizations, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple model for billing avoid situations where fast fixes manage to turn into substantial tabs. Progent's skill at dealing with problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized technologies and proven processes which ensure the maximum level of efficiency for remote technical support and repair for computer systems of any size. Progent offers secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's remote service group to connect to your company's computer system remotely without violating corporate security.

Progent's sophisticated service reporting application includes extensive documentation describing all service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support rendered to each client by every consultant. This archive of issues and solutions is organized as a quickly searchable support database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the best resolutions quickly.

Online support services offered by Progent to customers in Lynnwood and anywhere in the state of Washington include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical aspects of information technology including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any potential issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are well suited for companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast communication with an efficient Help Desk with proficient telephone assistance plus the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or enhancing your established one, selecting or modifying Help Desk application software to handle the particular requirements of your business, or adding temporary online personnel to supplement your in-house Help Desk team to handle unusually busy scenarios such as software migrations, major updates, or installing new business software.

    Progent's Call Center team of veteran information technology professionals gives your computer users in Lynnwood or anywhere in the state of Washington rapid access to an effective support group with years of background delivering phone help and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a key driver of company productivity, and Progent's intent is to fix and not just annotate network problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth consulting support and education in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, programming, and education services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Lynnwood, or anywhere in the state of Washington, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your business so your IT support is proactive rather than reactive. By exposing looming issues before they grow into network outages, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of platforms.
How Your Lynnwood Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Lynnwood or anywhere in the state of Washington, Progent's phone-based computer support specialists are ready to provide professional and economical IT help whenever your company has to have it. More than 15 years of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Lynnwood business deals with a local independent support technician or employs an in-house IT staff that can deal with common computer issues, Progent’s Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to address unexpected system crises or particularly tough integration projects.

Features of Progent's Remote Computer Services for Lynnwood
Progent's online support, remote repair, system security consulting, and network management services give offices in Lynnwood or anywhere in the state of Washington unparalleled leverage for your IT budget. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, refined remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, in the trenches of IT support, performing a wide range of technical projects for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing high-value skills where Progent has little competition. Companies who work with trusted freelance service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.