Immediate Online Support for Lynnwood Washington IT Networks
For organizations in Lynnwood Washington, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's remote technical support experts provide exceptional value because they possess the real-world background and have access to the sophisticated technology required to solve the majority of information system problems rapidly. Efficient support reduces direct costs since service calls require minimal chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your location. Your company benefits even more with indirect expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting expertise is particularly important for businesses that depend on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing model for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many remote service organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where quick solutions somehow end up as big bills. Progent's skill at dealing with technical issues quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized tools and proven processes which ensure the highest degree of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to communicate with your computer system remotely without breaching network security.
Progent's powerful service reporting application includes comprehensive records describing all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of assistance provided to each Progent client by any consultant. This archive of problems and responses is structured as a conveniently exploitable proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical databases and permit quick response from manufacturers' internal product engineers so Progent's online consulting specialists are able to determine optimal resolutions in the least time.
Remote support offered by Progent to businesses in Lynnwood Washington include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support experts offer computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help you with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist your business to install, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and validates a consultant's network technology skills at the master level. Cisco-qualified CCIEs can handle even the most challenging issues surrounding network infrastructure planning, integration, maintenance, security, and repair. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness since their deep expertise permits them to fix problems quickly. In typical instances, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your environment via advanced on-line support technology to provide quick, secure, and economical diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular selection of connectivity appliances. Cisco infrastructure support offered by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Aironet APs deployment services, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your business to clean up quickly following a damaging penetration. Security consulting services available from Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; establishing secure architectures for off-site and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
Progent offers expert remote consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize local resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide range of computer technologies including system architecture, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in networks that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat progression including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete major projects within budget and on time. Progent's special online consulting solutions include:
How Your Lynnwood Business Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk or enhancing your established one, identifying or enhancing Help Desk application software to handle the particular needs of your business, or adding occasional online personnel to supplement your existing Help Desk group during demanding scenarios such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in Lynnwood Washington immediate access to a large technical support group with extensive background providing phone consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a crucial contributor to business productivity, and Progent's aim is to solve rather than just annotate network problems.
- Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Group provides online professional engineering expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, customization, and training offerings, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Lynnwood Washington remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By anticipating potential problems before they grow into downtime, automated monitoring can head off inconvenient and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks based on a mix of platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Lynnwood Washington, Progent's online network support specialists can provide professional and economical system support the moment your organization needs it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair IT problems rapidly while eliminating the expense and lost productivity that comes with on-site support calls.
Even if your Lynnwood office relies on a regular freelance consultant or employs an in-house IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to resolve sudden system emergencies or especially tough integration projects.
Benefits of Progent's IT Support for Businesses in Lynnwood Washington
Progent's online technical help services allow your Lynnwood business to enjoy the benefits of timely, expert IT support without the cost of managing a full-time IT organization. Your information system will derive added business value by becoming more available, productive, and secure. Advantages to your company include:
- Seamless remote expansion of your on-site IT resources
For most organizations in Lynnwood Washington, local computer support resources, whether represented by independent consultants or an in-house maintenance staff, can resolve typical technical issues. However, serious problems may occur when your regular resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your local support people. In these instances, Progent's online service specialists give you an easy, fast, and affordable solution to augment your regular help and to convey valuable knowledge to improve your ability to deal with downstream problems in-house.
- Reduced Dependence on Individual Service Providers
For IT support, smaller companies commonly depend on independent freelance consultants. While freelance service people carry smaller overhead than big service companies and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the absence of reserve help may force your business to wait for assistance during an emergency. As your business expands, network downtime and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup service experts to make sure your network is always up and running.
- Build a Solid Basis for Smooth Growth
Businesses typically start with an information architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes often get thrown on top of a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. Such poorly designed systems need careful assessment, smart strategic planning, and broad-based IT expertise to upgrade to a system infrastructure that can offer the stable foundation to handle critical business requirements and simplify future expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller organizations require guidance and technical training to negotiate an increasingly complex array of technology options available for accelerating business success and enhancing efficiency. These companies hardly need a computer engineer who is trying to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended
solution is designed around a predetermined product rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the real needs of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT support, performing a wide range of IT projects for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical help, but also a consultant with field-tested approaches for applying technical knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help per minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has little competition. Companies who utilize familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.