Immediate Remote Support for Lynnwood Washington IT Networks
For organizations located in Lynnwood Washington, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISSP-qualified security experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers offer excellent value due to the fact that they have the real-world experience and have access to the advanced technology needed to solve most information system issues quickly. Efficient support lowers immediate expenses since service calls use up fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization benefits even more with indirect costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is especially important in environments that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. In contrast to typical online support organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-tested processes that promote the maximum level of effectiveness for online help and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to link to your system remotely without violating corporate security.
Progent's proven customer support reporting system maintains extensive documentation for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the details of support delivered to every client by every consultant. This archive of trouble tickets and fixes is organized as a quickly searchable proprietary knowledge base that permits Progent's online technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with major industry leaders such as Cisco and Microsoft open up additional massive technical support databases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote service specialists can determine the best resolutions quickly.
Remote support offered by Progent to companies in Lynnwood Washington include:
Certified Windows Experts
Progent's Microsoft-premier remote support engineers offer network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of affordable PC desktop consulting and support services to assist your company to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and indicates a person's technical skills at the master level. Cisco-qualified CCIEs can handle even the most difficult problems associated with network infrastructure planning, deployment, maintenance, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide excellent value because their broad experience enables them to find solutions for problems quickly. In common instances, less experienced engineers can struggle for many hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of sophisticated on-line troubleshooting tools to provide fast, safe, and affordable analysis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity devices. Cisco technology support available from Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers support Services, Cisco VPN and Security Integration assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your company to recover quickly following a serious penetration. Security consulting services available from Progent include: comprehensive information security and compliance assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize physical IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring applications and services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to cover a broad range of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in networks that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and medium-size organizations to utilize the same best-of-breed technology used by some of the industry's top corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete major projects economically and on time. Progent's special online engineering services include:
How Your Lynnwood Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of experienced information technology consultants provides your customers in Lynnwood Washington immediate communication with a large network service group with extensive experience delivering telephone-based support and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a significant enabler of company efficiency, and Progent's intent is to solve instead of merely report network issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Group can supply online professional consulting expertise and education in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, programming, and education services, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Lynnwood Washington online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so that your network support is proactive rather than reactive. By exposing potential issues before they cause full-scale emergencies, proactive monitoring can avoid stressful and expensive service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support a variety of operating systems.
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Lynnwood Washington, Progent's phone-based computer support engineers can provide professional and economical IT support the moment your organization requires it. More than a decade of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Lynnwood organization relies on a regular independent support technician or employs a full time IT staff that can handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden network emergencies or especially tough integration problems.
Benefits of Progent's IT Support for Businesses in Lynnwood Washington
Progent's online network troubleshooting services allow your Lynnwood organization to experience the advantages of on-call, enterprise-level network support without the cost of maintaining an in-house IT staff. Your information system will acquire added business worth by becoming more available, productive, and secure. Advantages to your company include:
- Seamless remote expansion of your on-site support resources
For most businesses in Lynnwood Washington, nearby network support resources, whether made up of independent consultants or an in-house maintenance staff, can deal with typical network issues. On the other hand, serious problems sometimes strike when local resources are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your usual support people. In these instances, Progent's on-call service professionals offer an easy, fast, and economical way to supplement your regular help and to convey useful knowledge to increase your capability to handle downstream issues locally.
- Less Dependence on Individual Consultants
For network support, smaller companies commonly rely on individual freelance service providers. Although freelance service people have less internal costs than big support companies and can often charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve help may require your company to go without help during an emergency. As your business expands, system unavailability and problems with vital software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to insure your IT system stays available.
- Create a Scalable Foundation for Seamless Expansion
Businesses typically start with an information system implemented on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get thrown onto a weak foundation. As a company grows, stability and expandability issues can hinder the success of the business. Such badly designed systems require proper analysis, smart strategic planning, and wide technical expertise to evolve to a system architecture able to offer the stable foundation to handle current business demands and facilitate downstream growth.
- Work with Solution Providers Instead of Technology Vendors
Smaller companies require guidance and technical training to navigate through an increasingly complex maze of technology options capable of promoting business success and enhancing efficiency. They do not need a computer engineer who is attempting to sell a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed
solution is built around a profitable product instead of the genuine needs of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to align IT expertise with the best interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, refined support tools, and familiarity with corporate IT allow offices to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, at the front lines of network support, executing a broad range of technical tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert technical skills, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you owe only for received support. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide scant documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every consultant to each customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a slew of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.