Immediate Remote Troubleshooting for Lynnwood IT Networks
For organizations located in Lynnwood or anywhere in the state of Washington, Progent offers online help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.
Progent's remote support experts offer exceptional leverage due to the fact that they have the practical background and have access to the sophisticated tools necessary to solve most network issues rapidly. This lowers immediate costs because service calls use up minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more with incidental costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike many remote service firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where quick repairs manage to end up as substantial invoices. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-tested processes that promote the highest degree of efficiency for online engineering help and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to interface to your company's computer system without violating system security.
Progent's sophisticated customer support reporting system includes detailed records describing the support that Progent's clients have received. Progent's team engineers have access to the records of assistance provided to every client by every Progent consultant. This history of issues and repairs is structured as a conveniently searchable support database that allows Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft open up additional vast support knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.
Online technical services available from Progent to businesses in Lynnwood and throughout the state of Washington include:
Authorized Windows Experts
Progent's Microsoft-certified online support engineers offer computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Skype for Business Server migration support, Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to assist you business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network engineers, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to handle the most difficult issues surrounding network planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional value since their deep expertise permits them to fix problems rapidly. In common cases, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE engineers can connect to your computer system by means of state-of-the-art remote troubleshooting tools to perform efficient, secure, and affordable analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of connectivity products. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support services, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet Wireless Access Points planning and integration expertise, Cisco wireless controllers integration consulting, Cisco VPN engineering services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help you to recover quickly after a serious penetration. Security solutions available from Progent include: thorough information security and compliance analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; configuring firewalls; designing secure techniques for off-site and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize local resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of computer technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from older systems to Windows or Linux environments. Progent's team-based methodology for resolving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.
Important Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight line of network management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute critical projects economically and on time. Progent's project-based online engineering services include:
How Your Lynnwood Business Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center team of seasoned information technology experts offers your computer users in Lynnwood or anywhere in the state of Washington quick assistance from an effective network service resource with extensive experience offering phone consulting and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a significant driver of business performance, and Progent's intent is to fix and not merely track technical problems.
- Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts staff provides online professional consulting support and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's expertise, customization, and training offerings, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers businesses in Lynnwood, or anywhere in the state of Washington, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so that your network support is proactive rather than reactive. By spotting possible problems before they grow into crashes, proactive monitoring can ward off stressful and expensive network failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that support a mix of platforms.
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Lynnwood or throughout the state of Washington, Progent's phone-based network support engineers are ready to provide professional and affordable IT help the moment your business requires it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix computer problems rapidly while eliminating the cost and lost time associated with on-site service visits.
Even if your Lynnwood company works with a local independent support technician or employs a full time organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the availability or the expertise to solve unexpected network crises or particularly complex integration projects.
Details of Progent's Online Network Services for Lynnwood
Progent's phone support, Internet-based repair, system security expertise, and network management services offer offices in Lynnwood or throughout the state of Washington unparalleled leverage for your IT investment. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Lynnwood and is also ideal for networks in geographic areas of Washington that lack consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the use of a broad range of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a by-the-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for phone help and requires no periodic subscription fee for services provided during normal working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco offers the services of on-staff specialists with experience in designing, implementing, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, Microsoft Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Experts group offers world-class consulting support in critical application areas. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Database Administration and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized source for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough information technology solutions that align with the specific requirements of your business.
- Advanced Remote Connectivity Software
Protected remote connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to find quick fixes to problems that might otherwise require an expensive personal service call. Sophisticated remote access tools and expert engineers combine to enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote system analysis.
- Support for Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Service for High System Availability
For businesses with vital applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained organizations whose workers require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical experience, refined remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, at the front lines of IT support, executing a broad range of technical tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site help per minute. Consequently, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be forced to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by every staff member to every customer. The practice of detailing and organizing service records allows more effective support and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.