Fast Online Support for Lynnwood Washington Information Networks
Immediate Online Technical Support for Lynnwood SystemsFor businesses located in Lynnwood Washington, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced tools needed to resolve most information system problems rapidly. This reduces direct expenses because service calls use up minimal billable minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves additionally with indirect costs by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are billed just for the services that you actually get. In contrast to typical remote service firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple model for pricing do away with scenarios where speedy. minor fixes somehow end up as big invoices. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and field-tested processes which permit the maximum degree of efficiency for online consulting and repair for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's network remotely without compromising network security.

Progent's sophisticated customer support database system maintains thorough records of all service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of all help delivered to each customer by any Progent engineer. This history of trouble tickets and resolutions is structured as a conveniently searchable support database that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow priority response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to arrive at the best resolutions quickly.

Remote support services available from Progent to businesses in Lynnwood Washington include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all critical areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology projects. Billing rates for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk team of seasoned network professionals gives your clients in Lynnwood Washington instant communication with a large support group with years of experience delivering telephone-based support and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a key driver of business productivity, and Progent's intent is to fix and not simply track network problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Group offers remote and in-depth engineering expertise and training in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, customization, and education services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Lynnwood Washington remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in network outages, remote monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments that incorporate a variety of platforms.
How Your Lynnwood Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Lynnwood Washington, Progent's phone-based network support specialists can provide effective and economical IT support whenever your company has to have it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the cost and lost productivity associated with on-premises service visits.

Even if your Lynnwood organization relies on a regular independent support technician or maintains an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to address sudden system crises or particularly complicated integration projects.

Details of Progent's Online Network Support for Lynnwood Washington
Progent's phone support, remote repair, system security expertise, and system administration services offer businesses in Lynnwood Washington unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's experts can provide your office world class IT support while allowing you to avoid the expense and hassle of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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    Progent can help your organization to design a migration to Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud or mixed implementation of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

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    Progent's Cisco Meraki wireless AP experts offer remote and on-premises support to assist businesses of all sizes to design, deploy, manage, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to set up and support Meraki-based wireless networks for environments that range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a cohesive ecosystem that provides the same connectivity, responsiveness, security, manageability and availability for wired and Wi-Fi clients irrespective of their location or device.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Microsoft Lync Server 2013, now called Skype for Business, allows organizations of any size to create a manageable and secure communications environment that permits the modern BYOD computing model with IM, presence, web meetings with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a wide assortment of desktop and mobile clients. Progent's certified Lync 2013 consultants and system architects can help you to assess the business benefits of Lync Server 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your current and future plans, deploy Lync Server 2013 so as to speed up your return on investment, and provide custom webinar and onsite training to your IT team and users. Progent offers in-depth expertise in key pieces of a Lync 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync 2013 with popular Office and Office 365 apps such as Outlook clients and PowerPoint.

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    Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have fast access to Progentís Microsoft Premier IT support professionals. With Progent's economically priced IT service packages, small and midsize businesses can select a simple Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager to provide small company networks enterprise-class reliability, protection, and performance.

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    Progent's Microsoft-certified experts can provide a variety of technical services to assist organizations of all sizes to deploy, administer, and troubleshoot networks that include workstations, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprise customers, Progent's experienced project managers can help design and configure test labs to evaluate Windows 8.1 and plan and manage Windows 8.1 deployment plans following leading practices.

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    For mid-size businesses who need network consulting services, Progent can deliver a variety of options including on-site service, on-line support, off-site Help Desk, round-the-clock support with automatic network monitoring, emergency staff augmentation, site relocation support, software development, and expert consultation. For midsize businesses in California or other areas serviced by Progent's onsite consultants, Progent offers professional in-person support for fixing network problems rapidly and economically.

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    Progent can help small and medium-size companies to provision their remote employees with efficient access to cloud resources.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) consultants offer in-depth experience helping small organizations to minimize system downtime by providing affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network architecture, backup/restore solutions, and transparent system maintenance. Progentís business continuity experts can assist you to develop and validate a sensible business continuity plan that matches your business goals and IT budget. Progentís disaster recovery engineers can help you to design, implement, and maintain fault-tolerant technologies including redundant Internet connectivity, virtualization, fail-over clustering, load balancing, transparent off-site backup, and multi-location hot backup centers.

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    Progent's Microsoft-certified Intune consultants can assist you to assess the business value of adopting Microsoft Intune for configuring and managing your web-facing mobile devices including laptops, phones, and tablets based on Windows, iOS, and Android. Progent's Intune consultants can help your company to define policies, plan and deploy test environments to evaluate the benefits of Microsoft Intune for your environment, install Intune throughout your enterprise, integrate Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Intune solution.

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  • Les Kent has a 35-year history of successful network integration, business management, marketing, and operations. He has demonstrated a talent for creating sophisticated IT solutions in his roles as as a system architect, programmer, project manager, deployment consultant, and problem solver for small businesses, new ventures, and global enterprises.

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    Progent can provide comprehensive support for each phase of your Exchange 2010 upgrade with services that include outsourced or co-sourced project management services, site prep, project planning, cost estimates of new software licenses and hardware required, recommended sourcing, system verification at customer location or at Progent's testing lab, setting up temporary coexistence of Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the old system, and training for client's support group and users.

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    Progent's Citrix-certified engineers can help you to evaluate the business advantages of XenServer and additional Citrix platforms, and can help you to plan, test, implement, troubleshoot, and maintain a XenServer solution. Progent can in addition assess your existing Citrix technology environment and show you how to enhance resource utilization, performance, security and compliance, availability, and disaster recovery.

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    Progent has extensive experience providing a full-spectrum of online network support and urgent repair services to local governments and school districts throughout the United States. Progent is one of the industryís pioneers in providing advanced online IT consulting and has provided network support to clients in every state. Online support eliminates travel costs and solves problems faster than on-premises service calls.

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    Progentís data center IT services are intended for companies with equipment housed at Internet Data Centers or data center colocation hosting facilities and in need of timely in-person assistance at the colocation site plus remote support from Microsoft and Cisco Premier Certified professionals. Progent offers a full range of data center and data center and colocation support services including system topology analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and communications infrastructure, development and installation of non-stop systems, architecting and deploying layered security defenses, firewall configuration and support, configuring load balancing solutions, and creating high-availability server and storage cluster configurations.

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    Progent's Windows consulting experts can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier version of Windows. Remote and on-premises assessment and migration services for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project management, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile device management and synchronization, teleworker connectivity, data and identity security, automated deployment and administration, network optimization, Wi-Fi support, business continuity planning, group and personal training for network management personnel and users, and ongoing consulting support.

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    Progent can provide affordable remote access to an Oracle MySQL administrator or application developer and can help organizations of all sizes to configure and maintain MySQL within a robust IT environment that provides high levels of performance, scalability, and security. Progent also has experience assisting companies port applications from an Oracle environment to MySQL.

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    Progent is a Microsoft Certified Partner with accredited competencies such as Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who receive the top customer endorsement and are afforded the closest working relationship with Microsoft. The understanding, skills, and commitment required to earn the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business better solutions for your IT system.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center is available for testing mission-critical applications, developing efficient migration methodologies, assessing and optimizing performance, designing or verifying business continuity strategies, resolving compatibility issues, and establishing training systems for new products and technologies. For Progent clients who lack adequate internal resources to assemble proper test environments, Progent's Test and Training Lab reduces capital costs and technical risk while keeping critical network initiatives on schedule.

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