Immediate Online Help for Lynnwood Washington Computer Systems
Fast Remote Consulting for Lynnwood NetworksFor businesses in Lynnwood Washington, Progent provides online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the assistance of CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated tools needed to solve the majority of network problems quickly. Efficient support reduces direct costs because solutions use up minimal billable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your company benefits even more in incidental costs by reducing or avoiding system outages and related costs resulting from business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced remote consulting expertise is especially valuable in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. In contrast to many remote service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent situations where fast solutions manage to turn into big tabs. Progent's penchant for solving problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized tools and field-tested processes that promote the highest level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent's remote service group can communicate with your company's system remotely without breaching system security.

Progent's powerful customer support database system includes thorough documentation of all support that Progent's clients have received. Progent's staff service personnel have access to the history of services rendered to every Progent customer by every consultant. This database of issues and responses is structured as a readily exploitable support database that allows Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' internal product engineers with the result that Progent's online service experts can find optimal resolutions promptly.

Online support available from Progent to clients in Lynnwood Washington include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, subscription-based services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that all potential problems can be resolved before they can impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your client-server infrastructure by providing an environment for performing common tedious jobs. These include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your specified IT management staff and your assigned Progent consultant so that emerging problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting utilities created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow transparent backup and rapid restoration of important files/folders, apps, images, plus VMs. ProSight DPS helps you protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application glitches. Managed services available in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to confirm your identity on a device that only you have and that uses a separate network channel. A wide selection of devices can be used as this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. To learn more about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Support: Outsourced and Shared Help Center Services
    Progent's Co-managed Help Desk Service provides a seamless supplement to your core support team. End user interaction with the Service Desk, delivery of support services, escalation, ticket creation and updates, efficiency metrics, and management of the support database are cohesive regardless of whether incidents are resolved by your in-house support resources, by Progent's team, or by a combination. Your business has complete versatility to expand or reduce your part of IT support activity as required. Progent provides startup installation and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and education. For more information about ProSight Shared Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting expertise can assist you in building an effective new Call Center or enhancing your existing one, identifying or modifying Call Center software to address the special demands of your company, or providing occasional online personnel to work with your existing Call Center group during demanding situations like software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center staff of seasoned network professionals provides your clients in Lynnwood Washington fast communication with a dependable network service group with years of experience offering telephone-based support and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk the reputation as a major driver of company efficiency, and Progent's target is to solve and not just report network problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team offers phone-based advanced consulting expertise and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and education for Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more concerning Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Lynnwood Washington remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to fit your business so that your IT support is proactive and automated. By anticipating emerging trouble spots before they grow into full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks that support multiple OS platforms.
How Your Lynnwood Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Lynnwood Washington, Progent's phone-based network support specialists are ready to provide professional and affordable system support the moment your company requires it. Over two decades of delivering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Lynnwood business works with a local freelance consultant or maintains a full time organization that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to handle unexpected network emergencies or especially complex integration problems.

Features of Progent's Online Computer Services for Lynnwood Washington
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services give businesses in Lynnwood Washington unparalleled leverage for your support investment. Whether you need one-time telephone support and Internet-based network repair or ongoing Help Desk support and network management, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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