For small and midsize businesses in Lynnwood or anywhere in Washington, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's online technical support services represent excellent value because they have the practical background and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves even more in incidental costs by minimizing or eliminating system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to many remote support companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate situations where fast repairs manage to turn into major invoices. Progent's skill at dealing with technical issues efficiently results in your business saving cash.
Progent's Online Support Technologies
Over the years, Progent has refined an arsenal of optimized tools and proven processes which ensure the maximum degree of efficiency for remote help and repair for small business computer networks. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's Technical Response Center to link to your network without violating network security.
Progent's proprietary service database application includes thorough histories for the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of support delivered to each client by every Progent consultant. This history of problems and fixes is structured as an easily accessible support knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote services in Lynnwood or anywhere in Washington or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's remote technical support professionals have advanced credentials in a comprehensive array of technologies. This breadth of IT skills allows Progent's consultants to handle practically any problem likely to crop up in a small or midsize business information system. Certifications held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Associate.
To support businesses with mixed-OS environments, Progent also offers the services of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to customers in Lynnwood and anywhere in the state of Washington include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide array of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware economization and easy management, and migration from older applications to current Windows or Linux solutions. Progent's team-based methodology for resolving technical problems promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies a person's technical skills at the expert level. Cisco CCIEs know how to resolve the most difficult issues occurring in network infrastructure planning, integration, management, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness because their depth of expertise permits them to resolve even the most difficult problems quickly. In typical instances, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive timely help for serious network problems that are hurting business efficiency but are not within the experience of your ordinary IT maintenance providers. Progent's CCIE engineers can communicate with your computer system via advanced remote troubleshooting tools to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Support
Progent's Microsoft-expert remote service experts offer computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and integration,
Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote PC desktop services such as Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's qualified CISM and CISSP security consultants offer a variety of security services to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help you to clean up quickly after a serious penetration. Security consulting services available from Progent include: in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious assaults; integrating firewalls; establishing secure techniques for off-site and mobile communication; defending your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for contract projects that small businesses frequently need. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Lynnwood Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Call Center programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are intended for small organizations who don't have the resources to support an internal Call Center but who require fast response from a dependable Help Desk Call Center with proficient telephone support as well as the available expertise to escalate the most challenging tasks to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your established one, selecting or modifying Help Desk Call Center application software to meet the unique demands of your company, or providing temporary online personnel to supplement your in-house Help Desk Call Center resources to handle demanding events like software transitions, major updates, or rolling out new business software.
Progent's Call Center team of seasoned network consultants gives your workers in Lynnwood or anywhere in the state of Washington instant communication with a reliable technical support group with substantial background offering phone support and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a major contributor to company productivity, and Progent's intent is to fix instead of merely record IT problems.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts staff can supply phone-based and in-depth engineering support and training in key business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Office Project, MS Word, and Office Excel. To learn more about Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the artistic aspect of Apple Mac computing by delivering phone-based help services and training in imaging, sound, and video. Progent's consultants offer help in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide businesses in Lynnwood, or anywhere in the state of Washington, online computer system monitoring support centered around Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your network support is proactive rather than reactive. By detecting emerging problems before they expand into crashes, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks based on a mix of operating systems.
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area