For small and midsize businesses located in Lynnwood or anywhere in Washington, Progent offers help for networks powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's online technical support engineers offer excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to resolve most information system issues rapidly. This lowers immediate costs because service calls accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company saves even more with incidental expenses by reducing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for remote support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many remote support firms, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where speedy. minor repairs somehow turn into large tabs. Progent's skill at solving problems efficiently results in your business conserving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined a collection of customized technologies and field-proven methodologies that ensure the highest degree of efficiency for online help and troubleshooting for small business computer networks. Progent offers safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to access your environment without violating system security.
Progent's powerful customer support database application includes thorough histories for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to each customer by any Progent engineer. This archive of trouble tickets and repairs is stored as an easily exploitable proprietary knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available other massive support databases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can find optimal resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Lynnwood or anywhere in Washington or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's online technical support professionals possess advanced credentials in an extensive set of products and technologies. This wide range of IT skills allows Progent's engineers to tackle virtually any problem that may crop up in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Professional.
To provide assistance to companies with multi-OS networks, Progent also offers the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online services provided by Progent to companies in Lynnwood and throughout the state of Washington include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad array of information technology including system architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and easy administration, and migration from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for networking professionals, and validates a consultant's network technology knowledge at the expert level. CCIEs know how to resolve the most difficult challenges occurring in network design, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management utilities and developing workarounds or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness since their depth of experience allows them to fix the most difficult problems rapidly. In typical cases, less experienced service providers can struggle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs available to assist small and mid-size businesses. Progent offers quick phone access to a Cisco authorized CCIE so your company can get timely help for complex network infrastructure issues that are lowering worker productivity but are outside the scope of your regular computer service providers. Progent's Cisco-qualified CCIE consultants can connect to your environment via the latest on-line support tools in order to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network products.
Authorized MS Windows Experts
Progent's Microsoft-certified online service experts can deliver computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a wide variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration expertise,
SharePoint 2019 design and configuration,
Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of remote desktop consulting and support services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISM and CISSP network security consultants can provide a range of security services to bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate rapidly after a serious penetration. Security support services offered by Progent include: comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile communication; protecting your email infrastructure against spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the services of seasoned remote consulting professionals for contract projects that small businesses frequently need. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Lynnwood Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center programs for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center support services are ideal for smaller organizations who lack the resources to support an internal Help Desk but who want quick response from a dependable Help Desk with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can support you in creating an effective new Help Desk or revamping your current one, identifying or enhancing Help Desk Call Center application software to meet the unique demands of your company, or adding occasional phone support personnel to work with your internal Call Center team during demanding situations such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned network professionals offers your workers in Lynnwood or anywhere in the state of Washington fast contact with a dependable network service group with years of background offering phone consulting and remote repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's aim is to solve instead of just document technical problems.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply phone-based professional consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Office Excel. To read additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac consultants can promote the creative aspect of Macintosh computing by delivering phone-based consulting support and training in graphics, sound, and video. Progent's support professionals offer help in a large selection of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio/video or putting together an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide companies in Lynnwood, or anywhere in the state of Washington, online network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent for your environment so that your computer support is proactive and automated. By anticipating possible issues before they grow into full-scale emergencies, remote monitoring can ward off stressful and costly network crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that support a combination of OS platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area