For small and midsize businesses in Lynnwood Washington, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.
Progent's online support services offer excellent value because they are equipped with the practical experience and the sophisticated technology to resolve most information system problems rapidly. This reduces direct expenses because solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental costs by reducing or eliminating network downtime and related costs resulting from business disruption, upset clients, unproductive employees, and de-focused management.
Progent's pricing policy for online help is structured to get the most out of your network support dollar. Progent charges by the minute for phone assistance, so you are billed just for the services that you receive. Unlike typical online service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor repairs somehow end up as big invoices. Progent's penchant for handling problems efficiently translates into your business conserving money.
Progent's Remote Service Tools
Over time, Progent has developed an arsenal of optimized tools and field-proven methodologies which permit the maximum level of efficiency for remote engineering help and troubleshooting for small and midsize business computer systems. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's remote service group to access your system remotely without compromising system security.
Progent's advanced technical support database system keeps detailed records for all service that Progent's customers have received. Progent's authorized engineers have access to the records of all help provided to each Progent client by any Progent consultant. This archive of problems and resolutions is stored as an easily retrievable proprietary knowledge base that allows Progent's online technical professionals to share their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other massive support knowledge bases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting specialists can arrive at optimal resolutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Lynnwood Washington or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's online technical service engineers offer credentials in an extensive set of disciplines. This broad scope of technical skills enables Progent's consultants to address virtually any crisis that may take place in a small company network. Credentials held by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support companies with mixed-platform networks, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical services Offered by Progent to customers in Lynnwood include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of information technology including system architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy management, and migration from older systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and validates a consultant's network technology skills at the master level. Cisco CCIEs know how to deal with the most intractable problems associated with network infrastructure planning, integration, management, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network administration tools and developing workarounds or locating software updates. CCIEs represent an excellent value because their depth of experience enables them to resolve even the most difficult problems quickly. In common instances, less experienced consultants can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs available to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so your company can get timely support for complex network problems that are lowering worker efficiency but are beyond the scope of your local network support resources. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of advanced remote troubleshooting technology to provide efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-certified online support engineers can provide network troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration, Microsoft Teams integration, Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's qualified CISSP and ISSAP security engineers can provide a range of security solutions to bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to recuperate quickly after a serious breach. Security services offered by Progent include: comprehensive network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious attacks; setting up firewalls; establishing secure mechanisms for off-site and mobile connectivity; defending your email infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of world-class remote consulting experts for special projects that small businesses often request. Progent's rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Lynnwood Washington Company Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk Call Center service offerings for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center support services are designed for small businesses who don't have the money or time to build and maintain an internal Help Desk but who need fast access to an efficient Help Desk Call Center with proficient phone support plus the technical depth to escalate complex problems to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk consulting services can support you in creating an efficient new Call Center or improving your current one, identifying or modifying Help Desk Call Center software to address the particular demands of your corporation, or adding temporary phone support personnel to reinforce your in-house Help Desk resources during high-demand situations such as software transitions, mass upgrades, or installing brand new business software.
Progent's Call Center staff of experienced network consultants provides your clients in Lynnwood Washington quick communication with a large support resource with years of experience delivering phone support and remote diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a key contributor to business success, and Progent's policy is to fix rather than simply track technical issues.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Group provides phone-based professional consulting support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications such as CRM, Project, Word, and MS Excel. To learn more information about Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can promote the creative facets of Apple Mac environments by offering remote consulting services and education in graphics, sound, and video. Progent's consultants offer help in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio/video or building an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Lynnwood Washington remote network monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your IT support is proactive and automated. By spotting looming problems before they evolve into downtime, remote monitoring can avoid disruptive and expensive service breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of operating systems.
To contact Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area