For small and midsize businesses located in Lynnwood Washington, Progent provides support for networks based on UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online support services represent excellent leverage because they are equipped with the practical experience and the advanced technology to resolve the majority of information system issues quickly. Efficient support lowers direct expenses because solutions take up fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with indirect costs by reducing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe only for the services that you receive. In contrast to typical online support companies, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where fast fixes manage to turn into substantial invoices. Progent's penchant for dealing with technical issues efficiently results in your business saving money.
Progent's Remote Service Tools
Over time, Progent has refined a collection of optimized tools and field-tested methodologies that promote the maximum level of effectiveness for online engineering help and repair for small and midsize company information networks. Progent offers safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to interface to your computer system without compromising network security.
Progent's highly evolved technical support reporting system stores comprehensive records for the service that Progent's clients have received. Progent's team consultants have access to the details of all help rendered to every client by every consultant. This database of issues and solutions is organized as a conveniently searchable proprietary database that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft make available other vast technical databases and allow fast access to vendors' internal support staff so Progent's remote service specialists can come up with the best resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Lynnwood Washington or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's online network support engineers offer advanced credentials in a comprehensive set of technologies. This wide range of technical skills permits Progent's consultants to handle almost any problem that may occur in a small business network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with multi-OS environments, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote support available from Progent to customers in Lynnwood include:
Additional Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of information technology including system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can provide emergency remote help for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and certifies a person's technical skills at the master level. CCIEs know how to handle even the most stubborn problems associated with network design, integration, administration, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS Software network management tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad expertise permits them to fix even the most intractable problems quickly. In many instances, less qualified service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Few support providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive timely support for complex network infrastructure issues that are impacting worker efficiency but are not within the scope of your ordinary IT maintenance providers. Progent's Cisco CCIE engineers can tie into your network via sophisticated remote troubleshooting technology to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Windows Expertise
Progent's Microsoft-expert online service professionals can provide network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of online desktop support and troubleshooting services including Microsoft Windows 7 integration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help you to clean up rapidly after a serious breach. Security services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile access; protecting your messaging system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of seasoned remote consulting professionals for special projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Lynnwood Washington Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center services are ideal for smaller companies who lack the resources to create an internal Help Desk but who need quick communication with a dependable Help Desk with proficient phone support as well as the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting expertise can guide you in establishing an effective new Call Center or improving your current one, identifying or enhancing Call Center software to handle the particular requirements of your corporation, or adding temporary phone support staff to reinforce your internal Help Desk group to deal with demanding events such as software migrations, mass updates, or installing brand new business software.
Progent's Call Center team of seasoned network experts provides your workers in Lynnwood Washington quick assistance from an effective support resource with years of experience delivering telephone-based support and online repair service for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's intent is to fix and not merely report technical issues.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting staff offers online advanced engineering expertise and education in special application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft Office Excel. To find out more concerning Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the imaginative facets of Mac computing by delivering phone-based help support and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio or video or establishing an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide companies in Lynnwood Washington online computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By uncovering emerging problems before they cause full-scale emergencies, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks based on a variety of operating systems.
To contact Progent about urgent remote support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area