For small companies located in Lynnwood or anywhere in Washington, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-certified security consultants to handle advanced security design and business continuity planning.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve most information system problems quickly. Efficient support lowers immediate expenses since solutions require fewer billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for remote support is structured to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you receive. In contrast to many online support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where quick repairs somehow end up as large tabs. Progent's penchant for disposing of problems quickly translates into your business conserving cash.
Progent's Online Service Tools
Through years of experience, Progent has developed a set of optimized tools and field-tested processes that ensure the maximum degree of efficiency for online technical support and troubleshooting for small business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the experts of Progent's online support team to link to your company's network remotely without compromising network security.
Progent's powerful technical support reporting application maintains detailed documentation of all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of assistance rendered to each Progent client by every Progent engineer. This database of anomalies and resolutions is structured as a conveniently exploitable support knowledge base that enables Progent's online support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's remote service experts can come up with optimal solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Lynnwood or anywhere in Washington or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Emergency Support.
Remote Network Support Services Offered Progent
Progent's online support engineers possess certified skills in an extensive array of disciplines. This broad range of technical skills allows Progent's consultants to manage almost any crisis likely to occur in a small company network. Certificates earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support customers with multi-OS environments, Progent also offers the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services available from Progent to small businesses in Lynnwood and anywhere in the state of Washington include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a broad range of information technology such as system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server economization and easy administration, and migration from older applications to the latest Windows or Linux-based environments. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer urgent remote help for analyzing problems within UNIX/Linux systems based on leading variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult issues associated with network infrastructure planning, deployment, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or locating program patches. CCIEs provide exceptional value since their depth of expertise permits them to resolve even the most difficult problems rapidly. In many cases, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few support providers make CCIEs available to support small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive urgent assistance for serious network issues that are hurting business efficiency but are not within the experience of your regular network service personnel. Progent's CCIE consultants can tie into your network by means of advanced remote support technology in order to provide fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support engineers can provide computer system repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of online desktop support such as Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions that can bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to clean up quickly after a damaging penetration. Security solutions available from Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; integrating firewalls; building safe architectures for off-site and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for special IT projects that small companies often request. Billing charges for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Lynnwood Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk service offerings for small companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are designed for small organizations who lack the budget to build and maintain an internal Help Desk Call Center but who need quick access to an efficient Call Center with professional phone assistance plus the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for larger businesses and operates as a transparent supplement to your established Helpdesk team. Progent's Virtual Call Center can act as an escalation option to resolve the toughest network issues, or be available in overflow circumstances when your regular support engineers are too busy.
Progent's Call Center consulting support can guide you in creating an efficient new Help Desk or enhancing your established one, evaluating or enhancing Call Center software products to handle the special requirements of your business, or providing temporary phone support staff to supplement your existing Help Desk resources to handle unusually busy situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals provides your computer users in Lynnwood or anywhere in the state of Washington instant access to a large support resource with extensive experience offering phone help and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a solid driver of business success, and Progent's intent is to solve instead of merely track technical problems.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting Group offers remote professional consulting expertise and training in specific business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office Word, and MS Excel. To find out more information about Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac professionals can support the creative facets of Apple Mac environments by delivering phone-based help support and education in graphics, audio, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common projects such as capturing or digitizing audio/video or configuring an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Lynnwood, or anywhere in the state of Washington, remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By uncovering looming problems before they cause full-scale emergencies, system monitoring can minimize inconvenient and expensive service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate a combination of OS platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area