For small and midsize companies located in Lynnwood or anywhere in Washington, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity problems, plus the services of CISA and CISM-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support services offer excellent leverage because they have the practical experience and the advanced technology to solve the majority of network issues quickly. Efficient support lowers immediate costs because service calls require a smaller number of billable minutes. Online support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing model for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many online support organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick solutions somehow end up as major invoices. Progent's skill at solving technical issues efficiently translates into your business saving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-proven processes that allow the maximum level of efficiency for remote help and troubleshooting for small business computer systems. Progent offers secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's remote service group to access your network remotely without compromising corporate security.
Progent's advanced customer support database application maintains thorough histories describing all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of assistance delivered to each client by any consultant. This history of problems and responses is structured as an easily exploitable internal database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional vast support databases and permit quick response from manufacturers' internal product engineers so Progent's online service experts can find optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Lynnwood or anywhere in Washington or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, go to Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's phone-based consulting engineers possess credentials in an extensive array of technologies. This wide range of IT skills enables Progent's engineers to address practically any problem that may crop up in a small company network. Certificates awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To support clients with multi-operating system networks, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support services available from Progent to customers in Lynnwood and throughout the state of Washington include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide range of computer technology such as network infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency online assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and validates an individual's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most complex issues encountered in network planning, integration, management, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness since their deep experience permits them to solve even the most intractable problems rapidly. In many cases, less qualified consultants can wrestle for many hours or days with identical tasks that a CCIE can resolve in minutes.
Few consulting providers make CCIEs accessible to support small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can get timely help for severe network problems that are crippling worker efficiency but are not within the experience of your regular IT maintenance providers. Progent's Cisco CCIE engineers can communicate with your network via state-of-the-art remote troubleshooting tools to provide efficient, secure, and affordable analysis and repair.
Progent's CCIEs offer consulting for all of Cisco's top-selling family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote service experts can deliver computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's certified CISM and CISSP network security consultants offer a range of security solutions that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows network against internal or external threats or help your business to clean up quickly after a damaging breach. Security consulting services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; designing safe mechanisms for remote and mobile access; guarding your messaging system from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine physical resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small companies frequently request. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Lynnwood Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Call Center services are a convenient solution for small businesses who lack the budget to build and maintain an internal Help Desk but who want quick access to a dependable Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk or enhancing your established one, selecting or customizing Help Desk Call Center software products to address the special requirements of your company, or providing occasional online staff to work with your internal Help Desk Call Center group during demanding scenarios such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network consultants offers your customers in Lynnwood or anywhere in the state of Washington instant communication with a dependable technical support resource with years of experience providing phone help and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a solid driver of business productivity, and Progent's goal is to fix and not merely report network issues.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team provides online professional consulting support and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and MS Excel. To find out more concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac experts can promote the imaginative aspect of Mac systems by offering remote consulting support and training in imaging, audio, and video. Progent's support professionals offer assistance in a range of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Lynnwood, or anywhere in the state of Washington, online network and server monitoring support centered around MS Operations Manager network monitoring, enhanced by Progent to fit your environment so your network maintenance is proactive and automated. By spotting potential trouble spots before they expand into crashes, remote monitoring can minimize stressful and expensive service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments powered by a variety of platforms.
To contact Progent about urgent online support with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area