Fast Remote Help for Lynnwood Washington Information Networks
For organizations in Lynnwood Washington, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-qualified security experts to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated technology necessary to solve most information system problems rapidly. This reduces immediate costs because solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike typical online support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor solutions somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies that permit the maximum level of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to interface to your network without compromising corporate security.
Progent's advanced service database system stores extensive records describing the service that Progent's customers have been provided. Progent's authorized consultants have access to the history of all help delivered to each Progent customer by every Progent consultant. This history of trouble tickets and repairs is structured as a conveniently searchable proprietary database that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick access to vendors' internal engineering staff so Progent's online service experts are able to come up with the most efficient solutions quickly.
Remote technical services offered by Progent to customers in Lynnwood Washington include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online service professionals can provide computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to assist your business to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and certifies an individual's networking knowledge at the master level. Cisco-qualified CCIEs can resolve even the most challenging issues surrounding network infrastructure planning, deployment, administration, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating software updates. CCIEs offer excellent value since their broad expertise allows them to find solutions for problems quickly. In many cases, less experienced service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your network via state-of-the-art remote troubleshooting tools to perform quick, secure, and affordable analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of infrastructure devices by providing services that include:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to recuperate rapidly after a damaging breach. Security services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; building safe techniques for off-site and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to cover a broad spectrum of computer technologies including system infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency remote help resolving problems affecting UNIX/Linux systems powered by popular variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight suite of network management outsourcing services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major projects within budget and on time. Progent's special online engineering solutions include:
How Your Lynnwood Company Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or enhancing your established organization, selecting or enhancing Help Desk Call Center software to handle the special requirements of your business, or adding temporary online personnel to supplement your existing Help Desk team to handle high-demand situations like software migrations, major updates, or rolling out new applications.
Progent's Help Desk staff of veteran information technology professionals offers your computer users in Lynnwood Washington rapid assistance from an efficient support resource with years of experience providing phone help and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a major enabler of company productivity, and Progent's policy is to resolve instead of simply document IT issues.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides online professional consulting support and training in specific business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Lynnwood Washington remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so your computer maintenance is proactive and automated. By spotting potential issues before they expand into crashes, system monitoring can avoid inconvenient and costly service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate a mix of operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Lynnwood Washington, Progent's phone-based computer support engineers can provide effective and cost-effective IT help the moment your organization needs it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix network problems rapidly while eliminating the expense and lost time associated with on-site service visits.
Even if your Lynnwood organization relies on a local independent consultant or employs an in-house organization that can deal with common network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to resolve unexpected network emergencies or particularly complex integration problems.
Advantages of Progent's Network Help for Companies in Lynnwood Washington
Progent's online technical help services enable your Lynnwood company to experience the benefits of timely, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will acquire added strategic worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your on-site support resources
For most companies in Lynnwood Washington, nearby network support resources, whether made up of freelance consultants or an internal maintenance staff, can resolve typical technical problems. However, serious problems can occur when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual service technicians. In these instances, Progent's online service specialists provide an easy, quick, and affordable solution to augment your regular help and to convey useful knowledge to improve your capability to resolve downstream problems in-house.
- Reduced Dependence on Individual Consultants
For network support, smaller offices often rely on independent freelance consultants. While independent service people have smaller internal costs than larger consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of backup personnel may require your business to go without help during an IT crisis. As your network expands, network unavailability and problems with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to insure your IT system is always available.
- Create a Solid Foundation for Seamless Expansion
Businesses typically begin with an IT architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, stability and expandability problems can impede the productivity of the organization. These poorly built environments need proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to provide the solid foundation to meet current business demands and facilitate future growth.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller businesses require guidance and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business growth and enhancing productivity. They do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the recommended
solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical expertise with the best interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical experience, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, in the trenches of network support, performing a broad range of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not just expert IT capability, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Companies who work with familiar independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.