Fast Remote Support for Lynnwood Computer Systems
For organizations located in Lynnwood or anywhere in the state of Washington, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical background and have access to the sophisticated technology needed to solve the majority of network problems quickly. Efficient support lowers direct costs because solutions require minimal billable minutes. Online help also eliminates the cost of sending a consultant to your office. Your company saves even more with incidental costs by minimizing or eliminating network downtime and associated costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support know-how is particularly important for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to typical online support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where fast repairs manage to turn into substantial invoices. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized technologies and field-proven methodologies which allow the highest level of efficiency for remote technical support and troubleshooting for computer systems of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's remote service group to connect to your network without breaching corporate security.
Progent's proven customer support database application keeps detailed documentation for the service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of all help rendered to each client by every Progent consultant. This history of problems and solutions is organized as a conveniently searchable internal knowledge base that permits Progent's remote support professionals to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's online service specialists can determine the most efficient resolutions in the least time.
Online technical support services available from Progent to businesses in Lynnwood and throughout the state of Washington include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support professionals can deliver computer repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop services to help your business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking consultants, and validates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to deal with even the most stubborn problems occurring in network planning, integration, maintenance, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs offer exceptional value since their depth of expertise allows them to fix problems rapidly. In many cases, less experienced engineers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment via the latest remote support technology to perform efficient, safe, and economical diagnosis and remediation.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling family of connectivity appliances. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet Access Points engineering support, Cisco WiFi controllers support Services, Cisco VPN and Network Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions to improve the defenses of your Windows, macOS and OS X, or Linux network against attacks or help your business to recuperate quickly after a serious penetration. Security support services offered by Progent cover comprehensive data security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; integrating firewalls; building secure architectures for remote and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide phone-based support services to cover a wide array of information technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-based approach to resolving network problems enables fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based help resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Lynnwood Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who lack the money or time to create an internal Call Center but who need fast response from an efficient Call Center with professional telephone support plus the expertise to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless addition to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for the toughest network problems, or be ready in hectic situations when your ordinary resources are too busy.
Progent's Call Center team of seasoned network experts provides your customers in Lynnwood or anywhere in the state of Washington instant access to an effective support group with extensive experience providing telephone-based help and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a significant driver of company success, and Progent's target is to solve rather than just track technical issues.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides online professional consulting expertise and education in specific business application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and training services, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Lynnwood, or anywhere in the state of Washington, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By exposing possible trouble spots before they result in downtime, system monitoring can head off disruptive and expensive network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of platforms.
To contact Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For offices and startups in Lynnwood or throughout the state of Washington, Progent's online network support engineers can provide professional and affordable IT help the moment your business requires it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve IT problems quickly while eliminating the expense and lost time that comes with on-premises support visits.
Even if your Lynnwood business has a local independent support technician or maintains an in-house IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the experience to deal with unexpected network emergencies or particularly complex integration projects.
Details of Progent's Online Computer Support for Lynnwood
Progent's phone help, remote repair, system security expertise, and system management services offer companies in Lynnwood or anywhere in the state of Washington unparalleled leverage for your IT budget. Whether you require one-time telephone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Lynnwood and is also ideal for customers in more remote areas of Washington that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers online support on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for phone support and asks for no ongoing retainer for support services delivered during normal working hours. This keeps you from paying big invoices for routine fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, MS Exchange consulting, network security design, and Help Desk outsourcing support. Progent's Application Experts group offers world-class consulting expertise in critical business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
MS Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Database Administration and Software Development
Amazon MWS Application Development
By providing a convenient centralized resource for IT generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that align with the special needs of your company.
- State of the Art Online Access Tools
Secure online connectivity allows Progent's service experts to observe exactly what your customers see. This makes it possible to produce fast fixes to issues that could otherwise demand a costly personal service call. Sophisticated remote access software and experienced engineers together allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network tracking.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Support for Maximum System Availability
For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious companies whose workers require immediate access to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises visits per minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each staff member to every client. The discipline of detailing and archiving support activity results in more effective service and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.