Fast Remote Help for Lynnwood Washington Information Networks
Fast Remote Support for Lynnwood NetworksFor organizations in Lynnwood Washington, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the assistance of CISSP-qualified security experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated technology necessary to solve most information system problems rapidly. This reduces immediate costs because solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with indirect costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike typical online support organizations, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor solutions somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies that permit the maximum level of effectiveness for online consulting and troubleshooting for computer networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to interface to your network without compromising corporate security.

Progent's advanced service database system stores extensive records describing the service that Progent's customers have been provided. Progent's authorized consultants have access to the history of all help delivered to each Progent customer by every Progent consultant. This history of trouble tickets and repairs is structured as a conveniently searchable proprietary database that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick access to vendors' internal engineering staff so Progent's online service experts are able to come up with the most efficient solutions quickly.

Remote technical services offered by Progent to customers in Lynnwood Washington include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight suite of network management outsourcing services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting support can support you in establishing an efficient new Help Desk or enhancing your established organization, selecting or enhancing Help Desk Call Center software to handle the special requirements of your business, or adding temporary online personnel to supplement your existing Help Desk team to handle high-demand situations like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk staff of veteran information technology professionals offers your computer users in Lynnwood Washington rapid assistance from an efficient support resource with years of experience providing phone help and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center the reputation as a major enabler of company productivity, and Progent's policy is to resolve instead of simply document IT issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides online professional consulting support and training in specific business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Lynnwood Washington remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so your computer maintenance is proactive and automated. By spotting potential issues before they expand into crashes, system monitoring can avoid inconvenient and costly service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate a mix of operating systems.
How Your Lynnwood Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Lynnwood Washington, Progent's phone-based computer support engineers can provide effective and cost-effective IT help the moment your organization needs it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix network problems rapidly while eliminating the expense and lost time associated with on-site service visits.

Even if your Lynnwood organization relies on a local independent consultant or employs an in-house organization that can deal with common network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to resolve unexpected network emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Companies in Lynnwood Washington
Progent's online technical help services enable your Lynnwood company to experience the benefits of timely, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will acquire added strategic worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most companies in Lynnwood Washington, nearby network support resources, whether made up of freelance consultants or an internal maintenance staff, can resolve typical technical problems. However, serious problems can occur when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your usual service technicians. In these instances, Progent's online service specialists provide an easy, quick, and affordable solution to augment your regular help and to convey useful knowledge to improve your capability to resolve downstream problems in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller offices often rely on independent freelance consultants. While independent service people have smaller internal costs than larger consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of backup personnel may require your business to go without help during an IT crisis. As your network expands, network unavailability and problems with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to insure your IT system is always available.

  • Create a Solid Foundation for Seamless Expansion
    Businesses typically begin with an IT architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, stability and expandability problems can impede the productivity of the organization. These poorly built environments need proper assessment, smart strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to provide the solid foundation to meet current business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses require guidance and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business growth and enhancing productivity. They do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. Network support and product sales can lead to a scenario where the recommended solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical experience, fine tuned remote support software, and familiarity with enterprise networking allow offices to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry background, in the trenches of network support, performing a broad range of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not just expert IT capability, but also a consultant with proven methods for applying technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be tempted to allow simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces little competition. Companies who work with familiar independent consultants or who employ in-house support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact your business.

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    Progent provides national urgent phone support and consulting services for companies that operate Sun Solaris environments or whose IT systems include a combination of Sun Solaris and Microsoft Windows products. Remote IT help offers maximum leverage for your information technology budget by preserving client efficiency and shortening the time billed for network analysis and repair. Sophisticated online support tools and experienced service specialists and consultants allow Progent to solve most IT problems without squandering time and expense by going to your location. In the vast majority of cases your IT problems can be remediated by telephone or through a mix of phone help and online network analysis. Progent can make available Cisco CCIE network experts and CISA and CISM premier security specialists to assist with the most challenging network problems.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, optimizing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs according to industry best practices for tracking network fabric as well as Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate critical problems detected by System Center 2012 Operations Manager.

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    Cisco's PIX firewalls have been discontinued and Cisco might not support these devices. Progent continues to offer technical assistance for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you determine whether to migrate to more current firewall products from Cisco. Progent's Cisco technology specialists can help your company plan and implement a smooth migration to Cisco ASA 5500-X firewalls based on industry best practices.

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