Immediate Remote Technical Support for Lynnwood IT Networks
Fast Online Technical Support for Lynnwood NetworksFor businesses located in Lynnwood or anywhere in the state of Washington, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. Efficient support reduces immediate costs because service calls use up fewer billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves even more in indirect expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly valuable in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for online help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike typical online service organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where fast repairs somehow end up as major invoices. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested processes which promote the maximum degree of effectiveness for remote consulting and repair for IT networks of any size. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to interface to your system remotely without violating system security.

Progent's sophisticated technical support reporting application stores extensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the details of assistance rendered to every client by any Progent consultant. This database of trouble tickets and fixes is organized as a quickly accessible support knowledge base that enables Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit priority response from vendors' in-house engineering staff so Progent's online consulting specialists are able to come up with optimal solutions in the least time.

Online support services offered by Progent to businesses in Lynnwood and throughout the state of Washington include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center team of veteran information technology professionals gives your customers in Lynnwood or anywhere in the state of Washington immediate assistance from an efficient technical support resource with years of background offering phone help and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a significant driver of business success, and Progent's target is to solve and not just report technical issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional engineering support and education in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Lynnwood, or anywhere in the state of Washington, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so that your IT support is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a combination of OS platforms.
How Your Lynnwood Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Lynnwood or throughout the state of Washington, Progent's phone-based network support engineers are ready to deliver expert and cost-effective IT help the instant your organization has to have it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Lynnwood organization relies on a local independent support technician or maintains an in-house organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to fix unexpected network crises or particularly challenging integration problems.

Features of Progent's Online Network Support for Lynnwood
Progent's phone support, Internet-based repair, system security expertise, and network management services offer businesses in Lynnwood or throughout the state of Washington the greatest leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.