Immediate Remote Technical Support for Lynnwood IT Networks
For businesses located in Lynnwood or anywhere in the state of Washington, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated tools required to solve the majority of network problems rapidly. Efficient support reduces immediate costs because service calls use up fewer billable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company saves even more in indirect expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly valuable in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike typical online service organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for billing do away with situations where fast repairs somehow end up as major invoices. Progent's penchant for solving problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested processes which promote the maximum degree of effectiveness for remote consulting and repair for IT networks of any size. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to interface to your system remotely without violating system security.
Progent's sophisticated technical support reporting application stores extensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the details of assistance rendered to every client by any Progent consultant. This database of trouble tickets and fixes is organized as a quickly accessible support knowledge base that enables Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive technical support databases and permit priority response from vendors' in-house engineering staff so Progent's online consulting specialists are able to come up with optimal solutions in the least time.
Online support services offered by Progent to businesses in Lynnwood and throughout the state of Washington include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to help your company to deploy, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and indicates a person's network technology knowledge at the master level. Cisco CCIEs can resolve the most challenging challenges associated with network design, integration, administration, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or identifying software patches. CCIEs represent an exceptional value because their depth of experience enables them to find solutions for problems rapidly. In typical cases, less qualified service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system via the latest on-line troubleshooting technology in order to perform quick, safe, and affordable analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of networking appliances. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Catalyst switch support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Wireless Access Points engineering help, Cisco WiFi controllers consulting, Cisco VPN and Network Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of security solutions to improve the immunity of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recover quickly following a serious breach. Security solutions available from Progent include: comprehensive data security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; configuring firewalls; building secure techniques for off-site and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting support to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to cover a broad range of information technologies including network architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers support expense.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same advanced technology used by some of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Lynnwood Company Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Call Center team of veteran information technology professionals gives your customers in Lynnwood or anywhere in the state of Washington immediate assistance from an efficient technical support resource with years of background offering phone help and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk the reputation as a significant driver of business success, and Progent's target is to solve and not just report technical issues.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff can supply online professional engineering support and education in special business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Lynnwood, or anywhere in the state of Washington, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so that your IT support is proactive and automated. By spotting looming issues before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Lynnwood or throughout the state of Washington, Progent's phone-based network support engineers are ready to deliver expert and cost-effective IT help the instant your organization has to have it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.
Even if your Lynnwood organization relies on a local independent support technician or maintains an in-house organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to fix unexpected network crises or particularly challenging integration problems.
Features of Progent's Online Network Support for Lynnwood
Progent's phone support, Internet-based repair, system security expertise, and network management services offer businesses in Lynnwood or throughout the state of Washington the greatest leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Lynnwood and is also ideal for networks in geographic areas of Washington that lack technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support utilities, technical information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a by-the-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for online help and imposes no ongoing subscription fee for support services delivered during regular working hours. This saves you from facing big invoices for simple repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to authorized specialists with experience in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support services consist of technology integration, MS Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Development
MySQL Database Administration and Software Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that address the specific needs of your business.
- Advanced Online Access Software
Protected remote connectivity allows Progent's service professionals to see precisely what your users see. This makes it possible to produce quick fixes to problems that might otherwise require an expensive onsite service call. Effective online connectivity software and expert engineers together allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and automated system monitoring.
- Support for Popular VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Availability
For organizations with vital applications, Progent can provide optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-conscious offices whose workers need instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 R2 upgrades, Windows 2003 upgrades, MS Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.