Immediate Remote Troubleshooting for Lynnwood Computer Networks
For businesses in Lynnwood or anywhere in Washington, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts offer excellent leverage because they possess the real-world experience and have access to the advanced tools needed to solve the majority of information system problems quickly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves additionally in indirect expenses by minimizing or eliminating network outages and related costs resulting from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is particularly valuable in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike many online service organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick repairs manage to end up as large tabs. Progent's penchant for dealing with problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-tested processes which promote the highest level of effectiveness for remote engineering help and repair for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's online support team to link to your environment without breaching network security.
Progent's sophisticated technical support database system keeps comprehensive histories describing the service that Progent's clients have received. Progent's staff consultants have the benefit of the records of services rendered to each customer by every consultant. This archive of anomalies and responses is organized as a quickly searchable support knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft open up other massive technical knowledge bases and permit priority access to manufacturers' internal support staff so Progent's online service experts can come up with the best solutions quickly.
Remote services available from Progent to businesses in Lynnwood and anywhere in the state of Washington include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote support professionals can provide network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to help you company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure consultants, and indicates a person's networking skills at the master level. Cisco-qualified CCIEs can handle even the most stubborn problems associated with network design, installation, administration, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or identifying software patches. CCIEs offer excellent value because their broad experience enables them to resolve problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment via advanced on-line troubleshooting technology to provide fast, safe, and affordable analysis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in the Seattle Metro Area
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity devices by providing consulting services that include:
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services to bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your company to recover quickly following a serious penetration. Security support services offered by Progent include: comprehensive information security and compliance evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; establishing secure techniques for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that utilize local resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for recovering services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online support services to cover a wide range of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-based approach to solving network issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help resolving problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all key facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Lynnwood Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk or improving your existing one, identifying or customizing Help Desk software products to meet the unique requirements of your corporation, or providing occasional online personnel to work with your internal Call Center team to deal with high-demand scenarios like software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center team of seasoned network experts offers your customers in Lynnwood or anywhere in the state of Washington fast contact with an effective network service resource with extensive experience delivering phone consulting and remote repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center the reputation as a key enabler of company productivity, and Progent's intent is to solve and not merely track IT issues.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth consulting support and education in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, customization, and education for familiar Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, programming, and training services, go to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Lynnwood, or anywhere in the state of Washington, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your environment so that your computer maintenance is proactive rather than reactive. By anticipating looming problems before they grow into network outages, proactive monitoring can head off inconvenient and expensive network crises. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or networks that support a variety of platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Lynnwood or anywhere in the state of Washington, Progent's online network support engineers are ready to deliver effective and affordable system support the moment your business needs it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.
Even if your Lynnwood company works with a local freelance support technician or employs a full time IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to solve sudden network crises or particularly challenging integration problems.
Benefits of Progent's Network Help for Organizations in Lynnwood
Progent's remote technical help services enable your Lynnwood company to enjoy the benefits of timely, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will derive greater business worth by being more available, productive, and protected. Advantages to your business include:
- Seamless remote extension of your local IT resources
For most organizations in Lynnwood and throughout Washington, local network service resources, whether consisting of independent consultants or an internal IT staff, can take care of the majority of network issues. However, major troubles may strike when local support personnel are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local support technicians. In these instances, Progent's online support specialists provide a convenient, fast, and budget-friendly way to augment your local resources and to pass on useful knowledge to increase your ability to resolve future problems locally.
- Less Dependence on Freelance Consultants
For IT maintenance, smaller companies commonly rely on individual freelance consultants. While freelance service people carry less overhead than larger service organizations and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the lack of fallback personnel may force your business to go without help during an emergency. As your company grows, network downtime and trouble with vital software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support expertise to make sure your IT system is always up and running.
- Build a Scalable Basis for Seamless Expansion
Organizations often start with an information system created on a shoestring budget. Without a proper infrastructure, slap-dash fixes can get piled onto a weak foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such badly built systems need proper assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a system architecture that can offer the stable foundation to handle critical business requirements and ease downstream growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller offices require advice and technical education to navigate through an increasingly complex maze of product options available for accelerating business success and improving efficiency. Businesses do not need a computer engineer who is motivated to sell a certain vendor's products. IT support and product sales can lead to a scenario where the proposed
solution is built around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical experience, refined support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, at the forefront of IT service, executing a wide range of technical tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This means that you get not only world-class technical capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you owe just for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be forced to allow less critical problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service firms who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to each customer. The discipline of documenting and archiving support activity results in more effective support and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.