For small office network systems located anywhere in the state of Massachusetts, Progent's Microsoft qualified engineers can provide remote phone support and remote troubleshooting to resolve your network problems fast and cost effectively. Progent has developed enterprise-level expertise, software utilities, and support knowledge bases to diagnose and repair IT problems without the cost and time delays normally associated with onsite technical service calls.

If your Massachusetts business is situated outside of the larger urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network systems support options may be limited in technical expertise, or not available during an emergency. This can result in a office network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent’s group of network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a varied range of customers. This means you obtain not just the technical expertise needed for the task, but a consultant with field proven methods for applying those skills to deliver cost effective network solutions.

Broad Experience with Microsoft's Leading Server Platforms
Progent's team of network consulting experts can help large businesses to plan, set up, and support major rollouts of key Microsoft technology by providing support like Active Directory design, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft SharePoint Server 2013 design and installation, Skype for Business migration support and Lync Server management, plus Microsoft SQL Server 2016 integration and Microsoft SQL Server 2014 database administration. Progent has helped some of the world's biggest companies to integrate solutions powered by Microsoft servers and offers branch office technical assistance for enterprises with local offices in Silicon Valley and the or larger cities throughout the U.S.

Microsoft Exchange 2016 Upgrade Services
Progent's Microsoft Exchange 2016 experts can help you in all phases of your upgrade to Exchange Server 2016 including planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your VMs, mailbox databases and log files; setting up hardware load balancing for fault-tolerant client access services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.

Easy Engagement and Billing Model
Progent's simplified per-minute billing model has no complicated contracts, retainers or hidden fees. Many competitors have minimum billable time or other extra fees that increase service. For remote support from Progent during normal working hours, you only get charged for the time spent working on your issue. If it only takes ten minutes to solve your issue, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are billed only for the time when Progent's team member is actually on-site solving your problems. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you might have to pay for our consultant's travel time, but never an increased emergency rate. Since Progent maintains a large pool of engineers located within the entire service territory, an available expert is typically close by to help. Progent can also dispatch onsite technical support to the majority of zip codes in the U.S. within one business day of answering a support request. Progent's remote support group has provided assistance to small businesses in every state (See Progent's customer testimonials.)

Fortinet NGFW Firewall Consultants
Fortinet FortiGate next-generation firewalls are industry leaders in delivering top performance for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can help your business to integrate your Fortinet firewalls to protect all your IT assets at the enterprise edge, within the data center, at branches, and at the cloud edge. To learn more, visit Fortinet firewall integration experts.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA in 2010 to validate a consultant's ability to design, deploy, and support IS controls to reduce network risk. Progent offers the expertise of a CRISC-certified risk management expert to assist you to create and carry out a risk management plan based on leading practices identified by CRISC and crafted to align with your organization's risk appetite, business objectives, and IT budget.

Stealth Penetration Testing
Stealth penetration checking is a key component of any comprehensive network security strategy. Progent’s security experts can perform thorough unannounced penetration security tests without the awareness of your company's internal network support resources. Unannounced penetration testing uncovers whether current security monitoring tools such as intrusion detection alerts and event history analysis are properly configured and consistently observed.

Comprehensive Documentation of Services Delivered
Progent provides full and meaningful documentation of all support activity to make sure clients do not feel like a hostage to their IT service provider. Progent sends email documentation of services shortly after completion of each service interaction, and also encloses a printed copy along with monthly billings. Complete IT service reporting makes it less risky for clients to move to a different service organization or take on increased support duties internally. Good support reporting also provides management the information needed to determine the value of maintenance services and develop better informed IT expense projections.

MS Dynamics GP Customization and Training
Microsoft Dynamics GP 2015 R2 features a new design that enhances cloud readiness, works with the most popular smart phones and tablets, allows single login with Azure Active Directory, and tightens security. Progent's experienced Dynamics GP 2015 R2 consultants have the depth and breadth of knowledge and hands-on experience to resolve the critical IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will optimize the return on your investment in this powerful product.

Progent's Customer Testimonials
Progent has provided online or on-premises network consulting assistance to organizations in every state in the country. Many of these clients have expressed their appreciation to Progent in the form of testimonials to the excellence of Progent's support staff. Check out Progent's customer testimonials to see what they have said about the quality of Progent's network support services

Talk to a Progent Network Consultant
To see how to get in touch with a Progent network support expert for online or onsite help in , call 1-800-993-9400 or go to Online Network Support.