For small business network systems located anywhere in the state ofMassachusetts, Progent's Microsoft and Cisco certified technical experts can deliver online assistance and remote troubleshooting to resolve your computer system issues fast and cost effectively. Progent has acquired enterprise-level expertise, advanced software utilities, and support knowledge bases to identify and resolve network problems while avoiding the cost and delays normally associated with in-person service calls.
If yourMassachusettssmall business is situated outside of the larger metropolitan areas such asBoston, Worcester, Springfield, Lowell, or Cambridge, your local computer support options may be limited in technical capability, or unavailable during an emergency. This results in a office network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of network professionals average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a extensive range of customers. This means you get not just the technical know how needed for the job, but a consultant with field proven methods for applying that expertise to deliver efficient network solutions.
Exchange 2016 Migration Support Services
Progent's certified Microsoft Exchange Server 2016 migration consultants can help you in all facets of your migration to Microsoft Exchange 2016 such as planning high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; determining storage requirements for your VMs, mailbox databases and log files; configuring HLB for high-availability client access services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web.
Design and Configuration Consulting for Cisco's Meraki Indoor and Outdoor Wi-Fi Access Points
Progent's Cisco Meraki Wi-Fi AP experts offer remote and on-premises support services to help organizations of any size to design, install, maintain, expand or debug Wi-Fi systems that include Cisco Meraki cloud-managed wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology including Catalyst, Nexus and Meraki switches, routers and firewalls to build a cohesive ecosystem that provides identical access, performance, security, ease of management and uptime for wired and wireless users regardless of their location or computing device. (See Cisco Meraki switches integration.)
Collaborative Software Consulting Expertise for an At-Home Workforce
Progent can help small and mid-size businesses to deploy collaboration solutions such as SharePoint and Teams to permit their telecommuters to benefit from positive teamwork with fellow workers and customers. To learn about ways Progent's consultants can assist businesses to integrate and maintain collaborative software for teleworkers, refer to collaborative solutions support services for remote workers.
Cisco Unified Communications Manager and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), formerly named CallManager, functions as the core of Cisco's communications and collaboration platform. Cisco Unified CM and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating with unified messaging apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's Cisco-certified CUCM and CallManager experts can assist with any aspect of Unified CM setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and video IP phones, reviewing dial plans, configuring SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE support, designing UCS server failover solutions for high availability, and integration with Exchange Server.
Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to design and install a wireless network adapted to your facilities, offering your business a WLAN that has the reception, speed, load-handling capability, Quality of Service, security, and roaming capability your company requires. Progent's predictive wireless planning services can be carried out remotely and make use of advanced RF simulation and analysis tools to plan a cost-effective wireless network. Progentís on-premises wireless survey features onsite inspection, RF and security assessment of your current wireless network, analysis of your buildingís layout, testing for radio frequency interference, signal propagation modeling, identification of optimum locations for client-requested Wireless Access Points. Placement and configuration support for Wi-Fi APs include Aironet wireless access point configuration support, Cisco Small Business 100/300/500 wireless access points consulting, Cisco Catalyst 9100 family Wi-Fi 6 APs system design, Meraki wireless access point configuration and consulting services, and Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.
Advanced Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent provides a variety of Network Support Packages built around the proactive problem solving capabilities of System Center Operations Manager, a cutting-edge network management software solution that monitors the availability, speed and protection of your IT network and detects problems before they can bring down your network. To give you additional understanding about the performance and robustness of your network infrastructure, Progent can help you deploy and operate leading network monitoring tools powered by the Linux operating system.
Failover Clustering Support for Microsoft Windows Server
The failover cluster technology built into the most recent releases of Windows Server has been radically redesigned to streamline the installation, setup, and management of server clusters and to provide greater levels of system availability, protection, efficiency, and flexibility. New or improved features include automated cluster verification, easier setup and installation, unified cluster management, redesigned cluster infrastructure for maximum availability, better security and quorum models, elimination of failure points, greater storage and RAM capacity, improvements for multi-site clusters, and live migration support for Windows Hyper-V virtual servers. Progent's certified failover cluster consultants can help you assess the advantages of failover clusters, plan and implement a deployment, train your IT staff to manage your failover clusters, provide continuing consulting and support services, and produce and validate a workplace recovery procedure. Progent's Windows Server 2019 high availability cluster consultants and Windows Server 2016 disaster recovery experts can show you how you to design and build a cost-effective disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure public cloud.
Expert Wireless Engineering and Support
Progent's wireless integration consultants have wide-ranging backgrounds in the integration and maintenance of wireless networking technology and can assist you to design, install, administer and repair wireless ecosystems that are compliant, resilient, scalable, easy to manage and operate, ready to support your critical workloads, and seamlessly integrated into hybrid cloud environments. Online and onsite expertise available from Progent span a selection of wireless technologies such as smartphone and tablet management, Wi-Fi network infrastructure planning and deployment, wireless site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless connections.
Web Development Consulting
If you want to spruce up your corporate Web site, develop internal web sites for applications such as human resources or employee training, establish a standout Web presence for a new venture, or create enterprise-class, data-driven web applications, Progent can provide talented and seasoned web architects and programmers. Progent's experts can also help you to host your web solutions by building and maintaining a protected, dependable server and communications infrastructure that includes remote and wireless connectivity. Services offered by Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training for leading web development platforms. For data-driven web sites, Progent can provide the services of certified Microsoft SQL Server developers, Oracle programmers and database administrators, and MySQL consultants.
Talk to a Progent Network Consultant
To learn how you can contact a Progent network consultant for remote or onsite help, call 1-800-993-9400 or go to Online Network Support.