For business computer networks located in the state of Massachusetts, Progent's Microsoft and Cisco qualified consultants can deliver phone support and troubleshooting to resolve your network issues quickly and cost effectively. Progent has acquired enterprise-class skills, software utilities, and support databases to diagnose and fix IT problems without the expense and delays normally associated with on-site service dispatches.

If your Massachusetts small business is located outside of the larger urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network support choices may be limited in skills, or not available during an emergency. This can result in a network that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progent’s staff of network consultants average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical projects for a broad range of customers. This means you get not only the technical competency needed for the job, but a professional with proven methods for applying that expertise to assist with excellent network solutions.

Wide and In-depth Expertise with Office Networking
Progent’s group of over 100 computer network consultants means customers can take advantage of the leverage of more than 1,000 years of cumulative experience and collective information to fix the most vexing computer issues. Progent’s certified network engineers possess the experience to identify fixes fast and implement them affordably.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Certified Partner, every Progent network expert has access to the technical and educational resources required to deliver the best IT help possible. Progent's network outsourcing, Help Desk, Office 365 integration support, and software programming services permit small business clients to take advantage of the broad array of knowledge associated with the IT departments of big enterprises without the significant expense and distraction of building and managing a large in-house IT team.

Juniper Support
Progent's Juniper-authorized network engineers can help your company to plan and deploy Juniper Firewall/VPN platforms, optimize and support your network infrastructure, and migrate smoothly from outdated devices to the latest versions. Progent's Junos OS consultants can provide expertise with Juniper's premiere network control software to help you to simplify the administration and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software products and can assist you maintain networks that incorporate a mix of Juniper's software platforms.

Best Practices Followed by Expert Consultants
Many businesses located away from cities with ample network consultants utilize less qualified or inexperienced local consultants for vital computer network support. This can produce a network that is undependable or inefficient. Progent’s team of Microsoft and Cisco qualified engineers average more than a decade of hands-on industry background, in the trenches of IT support, providing an extensive range of technical tasks for a broad selection of clients. This means that with Progent you get not just high-level network engineering knowledge, but a consultant who follows computer industry best practices in using those skills to solve actual information network issues successfully and in a repeatable fashion.

Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 consultants can provide a range of technical services to help companies of any size to maintain, manage, and troubleshoot networks that incorporate workstations, laptops, tablets, or Windows phones based on Windows 8.1. Progent's consultants can also provide Windows 10 migration support.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for emergency network assistance include VISA, MasterCard, American Express, and Discover. Monthly billing and Net terms are available for established business accounts.

Planning and Deployment Support for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Meraki Wi-Fi AP experts provide online and onsite support to assist organizations of all sizes to design, deploy, maintain, expand or repair Wi-Fi systems that include Cisco Meraki cloud-managed wireless access points. Progent can help you to configure and manage Meraki-based wireless networks for sites that range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology including Catalyst, Nexus and Meraki switches, routers and firewalls to create a seamless network infrastructure that provides the same connectivity, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi clients irrespective of their mobility or device. (Refer to Cisco Meraki switches integration.)

Temporary CIO Support Services
Progent can supply businesses with an IT management professional who can function as a temporary or part-time CIO. This experienced technology officer can provide long-term direction to help you to deploy appropriate IT products to enhance business operations so they match more closely with your business goals. Your company can create and install a well conceived IT plan without incurring the cost of a full-time senior IT executive. Vital services Progent's temporary Chief Information Officer can perform include growth strategies, establishing IT budgets, developing models for TCO, optimizing business processes, negotiating contracts with vendors, establishing security and compliance policies, monitoring service level agreements, streamlining network management, patch tracking, IT asset documentation control, and business continuity planning.

Complete Reporting of Services
Progent produces complete and detailed documentation of all support activity to make sure clients don’t ever feel “captive” to their IT service company. Progent sends email accounts of support activity shortly after finishing each support task, and also encloses a hard copy along with monthly billings. Complete IT service reporting makes it less risky for customers to move to a different service organization or take on increased support responsibilities internally. Good service reporting also provides management the visibility required to assess the quality of maintenance services and develop better informed network expense projections.

Microsoft System Center 2016 Consultants
System Center 2016 provides important enhancements in the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

Microsoft SharePoint Server Consulting Services
Progent's Microsoft-authorized SharePoint Server 2013 developers, Microsoft SharePoint Server 2010 developers and Microsoft SharePoint 2007 support professionals can assist you to rationalize the business case for implementing the current version of Microsoft SharePoint, consult with you on the appropriate version of Microsoft SharePoint for your application, offer setup and integration expertise, help you to set up MS SQL Server as a supporting DBM, optimize your network infrastructure, integrate your standard and custom application programs to work with Microsoft SharePoint Server, design a comprehensive security strategy that incorporates portal technology, and deliver maintenance and Call Center support.

Comprehensive Support Services for Systems at Colocation Sites
There are hundreds of enterprise-level colocation centers in Northern California and major cities across the U.S., and Progent's colocation consulting experts can improve your network's reliability and performance by helping you select a colocation facility that meets the particular needs of your company such as geographic proximity, size, communications, budget, and extra additional features and services. Progent’s colocation center IT services are intended for companies with equipment housed at colocation hosting facilities and in need of on-demand on-premises service at the collocation facility plus remote support from Microsoft and Cisco certified professionals. Progent offers a variety of co-location center consulting services including system topology analysis, Windows and Linux server installation and maintenance, troubleshooting for server and telecommunications infrastructure, design and deployment of high availability configurations, architecting and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and planning high-availability server and storage cluster systems.

Video Conferencing Consulting Support
Progent can provide the services of an accredited video conferencing engineer with an extensive background integrating products from the leading telepresence vendors such as Cisco/TANDBERG, Polycom, and LifeSize and can assist your company to plan, configure, upgrade, or troubleshoot a telepresence environment that preserves your current investment and optimizes the strategic value of your IT system. Progent can also provide the expertise of infrastructure consultants who can assist businesses of any size to build and troubleshoot a communications network that provides the performance, dependability, security, and expandability you need to support your video conferencing/telepresence solution.

Contact a Progent Network Consultant
To learn how to access a Progent computer support expert for online or onsite support in , phone 1-800-993-9400 or go to Remote Network Help.













© 2002- 2019 Progent Corporation. All rights reserved.


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