For small company networks located anywhere in the state ofMassachusetts, Progent's Microsoft and Cisco authorized consultants can provide remote phone support and troubleshooting to resolve your computer network troubles fast and cost effectively. Progent has developed world-class skills, advanced software utilities, and support knowledge bases to identify and resolve computer network problems while avoiding the expense and delays associated with on-site technical service calls.

If yourMassachusettsbusiness is situated beyond the larger metro areas such asBoston, Worcester, Springfield, Lowell, or Cambridge, your local network support choices may be limited in skills, or unavailable during a crisis. This results in a computer network that is unstable or causing wasted time due to technical problems persisting for too long. Progentís staff of seasoned network consultants average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a wide variety of technical projects for a diverse range of clients. This means you obtain not only the technical competency needed for the task, but an expert with proven methods for applying those skills to provide cost effective network solutions.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact your network. Read about the entire ProSight portfolio of low-cost outsourced network management services for small and medium-size organizations.

Examples of Remote Consulting Services Available from Progent for Cisco Routers
Among the common online Cisco router consulting services offered by Progent are configuring hostname, DHCP, routing maps, logging, and user accounts; setting up HSRP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing configuration, and BGP peering arrangements; installing current IOS image; setting up and confirming failover; troubleshooting VPN tunnel and routing problems; making a network diagram and documenting configuration; plus security and disaster recovery strategy.

Online Support for Windows Server 2008
The sophistication and integration demands of Microsoft Windows Server 2008 calls for an IT consultant with practical experience and diverse knowledge in designing and deploying cohesive and comprehensive business technology networks. The experience of Progent's seasoned Windows Server 2008 consultants, with an average of over ten years of background supporting Microsoft-based solutions, assures your success in maintaining and troubleshooting your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 consultants can also help you to evaluate the advantages of upgrading from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on creating a hybrid architecture that combines on-premises resources with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid integration.

Consulting and Support Expertise for Microsoft System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network monitoring and management products and is designed to offer a unified solution for configuring and managing virtualized fabric and services across hybrid networks that can incorporate private clouds and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can assist organizations of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you migrate efficiently from legacy versions of VMM, develop processes for building and deploying virtual machines and hosts, implement high-availability compute and storage clusters, integrate your private cloud resources with public cloud services, configure virtual switches, write and debug PowerShell scripts, and assist you to assess the potential advantages of the latest capabilities like Storage Replica and Shielded VMs. Progent's certified hypervisor experts can provide advanced Hyper-V consulting and VMware vSphere support.

Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates application and device deployment at scale, simplifies security and compliance settings control, inventories network resources, protects against company data leakage, provides network health monitoring, enables secure end-user self service, and delivers a single point of control for managing multi-operating system networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can assist businesses of any size with any facet of designing, installing, using and repairing a SCCM 2016 deployment for local, cloud-based, or hybrid networks.

Juniper Networks Consulting and Support
Progent's Juniper Networks-certified network engineers can assist you to plan and implement Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and upgrade efficiently from discontinued products to the latest versions. Progent's Junos OS consultants offer support for Juniper's flagship network control software to help your business to streamline the administration and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system platformS and can assist you maintain networks that include a combination of Juniper's OS platforms.

The Progent Test and Design Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab located at the QTS Data Center in Sacramento can be used for piloting mission-critical applications, developing cost-effective system upgrade procedures, evaluating and tuning performance, planning or validating business continuity strategies, mitigating compatibility problems, and establishing training environments for new products and technologies. For Progent customers who lack sufficient in-house resources to assemble proper test environments, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping critical IT initiatives on schedule.

Active Directory (AD) Planning and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory experts have broad knowledge troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, damaged Active Directory objects, clean-up of evaluation software configuration objects in on-line AD environment, and restoration of unsuccessful installations of Active Directory and AD-enabled software. Progent is also experienced in using ďexpert onlyĒ AD utilities like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address key areas including AD naming conventions, hierarchical structure, IT management structure, utilization and design of group policy objects, as well as protection and auditing specifications. Progent can also evaluate the implications of server and service implementations on functionality and performance. Progent can assist businesses to plan and install configurations of AD Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

Apple macOS and OS X Consulting Services
Progent's consultants can provide Mac clients a range of services such as online Mac desktop support, expertise with Mac applications, Office 365 Outlook for Mac and MS Exchange consulting, Apple macOS and OS X security and connectivity engineering, integration between Mac and Microsoft Windows environments, and one-on-one training. For computer networks built solely on Apple macOS and OS X or for systems incorporating a combination of Apple macOS and OS X, Linux, and MS Windows-powered servers and workstations, Progent has the background and knowledge to deal with the challenge of designing, configuring, and maintaining an IT infrastructure that is dependable, protected, fast, and supportive of your business objectives.

Linux Support Services and UNIX/Windows Integration
If your small business IT environment mixes Linux technology with Windows, Progent can help you to incorporate your servers into an efficient network that permits all your operating systems to coexist for easy management, transparent dataflow, high availability, enhanced throughput, and tight security. If you are developing Linux based-software within an environment that includes Microsoft-powered servers, workstations, and application software, Progent offers full-service outsourcing that frees you to focus on your area of expertise.

Expert Consulting and Support Services for Systems at Colocation Data Centers
There are several hundred enterprise-class Internet Data Centers in the and major cities throughout the United States, and Progent's colocation consulting experts can enhance your network's redundancy and performance by helping you choose a colocation facility that addresses the individual requirements of your enterprise including geographic location, size, communications, budget, and value-added features and services. Progentís data center support services are designed for businesses with equipment located at collocation hosting facilities and requiring on-demand in-person help at the colo site plus online help from Microsoft and Cisco Premier Certified experts. Progent provides a variety of collocation center consulting services such as network architecture analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications networking, design and installation of zero-downtime configurations, architecting and implementing layered security structures, firewall integration and support, designing load balancing environments, and planning high-availability server and storage cluster configurations.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide online or on-premises access to a certified CCIE specialist to assist your business to design, deploy, administer and troubleshoot unified communications environments that incorporate Cisco Unified Communication products in a local, cloud-based, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have in-depth experience assisting organizations of all sizes to create collaboration solutions by delivering services such as Unified Communications Manager and Cisco CallManager planning and deployment, VoIP phones configuration, and Cisco wireless IP phone solutions. Progent can help you with Cisco's extensive portfolio of Unified Communications applications such as Cisco Jabber, WebEx Meeting Center, Unity Connection, Cisco Unified Contact Center Express (CCX), and Unified Mobility.

Contact a Progent Computer Support Expert
To find out how to contact a Progent network support expert for online or on-premises assistance in #(state), call 1-800-993-9400 or go to Online Computer Help.



An index of content::

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    Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, at the front lines of network support, performing a wide range of technical projects for a large array of businesses. Each Progent support professional shares a proven collection of individual best practices that are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not only world-class technical capability, but also a support engineer with proven methods for applying technical knowledge to resolve real-world network problems efficiently.

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    The server cluster technology built into the high-end versions of MS Windows Server 2008 has been dramatically redesigned to streamline the deployment, setup, and management of server clusters that provide greater levels of system availability, protection, performance, and versatility. New or enhanced capabilities include automated cluster verification, revamped configuration and deployment, unified cluster administration, redesigned cluster architecture for maximum availability, hardened security and quorum structure, minimization of failure points, more storage and memory capacity, and improvements for multi-site clusters. Progent's clustered server consultants can assist you assess the advantages of failover clusters, design and execute a deployment, train your network support staff to manage your cluster environment, deliver continuing consulting and support services, and create and test a business continuity procedure.

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    Progentís computer outsourcing support offerings for small companies include designing Server 2003, .NET, and Microsoft BackOffice systems, coordinating upgrades to XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk services, remote and on-site repair, fixing chronic IT problems, and creating a comprehensive security strategy. Progent can help you maximize network availability and throughput with non-stop configuration, redundant network architecture, and proactive network monitoring. Progent also provides project management assistance for major migrations and can help with needs assessment, resource identification, BOM development, vendor selection, procurement logistics, and complete documentation. Progentís computer outsourcing help also includes training for office productivity software such as Microsoft Office XP.

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