For small company computer networks located anywhere in the state of Massachusetts, Progent's Microsoft authorized professionals can provide remote phone help and remote troubleshooting to resolve your network systems problems quickly and affordably. Progent has developed enterprise-grade expertise, advanced software tools, and support databases to diagnose and fix network problems while avoiding the high cost and time delays associated with in-person technical service visits.

If your Massachusetts organization is situated outside of the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network support options may be limited in technical expertise, or unavailable during a crisis. This can result in a network that is unusable or causing efficiency loss due to technical issues persisting for too long. Progent’s staff of network engineers average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a varied range of clients. This means you obtain not just the technical expertise needed for the job, but a professional with field proven methods for applying that expertise to assist with efficient network solutions.

Full Array of Security Assistance
Progent's CISM, GIAC, and CISA certified security engineers can assist you to perform comprehensive security audits, restore operations rapidly from virus attacks, configure firewalls, configure safe techniques for off-site and mobile access, deploy spam and virus protection and email encryption, and develop a corporate-wide security strategy built around round-the-clock automated network monitoring. Progent's ProSight suite of managed security monitoring and management services includes ProSight Active Security Monitoring for behavior-based threat detection and ProSight Enhanced Security Protection (ESP) for centralized endpoint security.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization design, deploy, administer and troubleshoot VMware vSphere-based virtualization solution for local networks, private and public clouds, or hybrid systems. Progent's VMware vSphere and vCloud consulting team offer world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery. Progent offers extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, fault tolerance, and disaster recovery.

Live Online Training for Popular Desktop Applications
Progent provides online instruction for popular client applications. Progent's Webinar training covers topics such as Office 365 Excel and Power BI business reporting, Office 365 Word VBA macro development, PowerPoint collaboration, Outlook security, Microsoft Office Access rapid application development, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 configuration. Live online education offers all the benefits of traditional classroom sessions, including immediate interaction between clients and teachers, but eliminates the costs of travel and the challenge of trying to accommodate the schedules of multiple trainees.

High-level Project Management Consultants
For advanced project management support, Progent can provide the services of senior IT professionals with decades of experience as IT project managers for program development, business systems implementation, and process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level project managers can provide advanced management expertise to assist enterprise clients to follow leading practices to make sure development or deployment projects are completed on time and on budget.

Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates application and device deployment at scale, streamlines security and compliance settings control, keeps track of network assets, protects against company data leakage, provides network health reporting, enables safe self service, and delivers a common control mechanism for managing multi-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud experts can assist you with any aspect of designing, implementing, using and repairing a SCCM 2016 solution for local, cloud-based, or hybrid environments.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to validate the skill of IT security experts. GIAC accreditations are recognized by companies and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer support for all of the security disciplines addressed under GIAC accreditation including evaluating infrastructure vulnerability, security incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions for compliance with government mandates for promptly reporting security incidents.

Cisco IOS Upgrade Support
If you incorporates Cisco routers, you may be using an outdated release of Cisco IOS, the network OS powering almost all Cisco router and the latest Cisco switches. Cisco frequently offers upgrades to IOS to correct problems, shore up security vulnerabilities, or improve features. However, upgrading Cisco IOS or other Cisco control software can be a challenge, depending on your Cisco appliance and your network environment. As an example, there could be limitations of local Flash storage that could cause a new software version to execute incorrectly. Progent's Cisco CCIE network engineers offer a broad selection of support services associated with upgrading Cisco IOS or any other Cisco OS such as IOS EX, CallManager or Unified Communications Manager. Progent's consultants can perform audits of your router software, propose sensible updates, prepare Cisco appliances, copy software images/, configure and test your Cisco software, tune performance, troubleshoot problems, and train your IT staff how to get the benefits of any significant new functions.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-premier network security experts can help organizations of any size with any facet of IT security. Progent can implement efficient security solutions that guard a small office from modern threats or Progent can design, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that support local, online, and mobile users accessing IT resources spread across a mix of physical datacenters and public and private clouds.

Advanced Server Monitoring with System Center 2016 Operations Manager Operations Manager
Progent provides a variety of Network Support Bundles based on the advanced problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge network management software solution that monitors the availability, performance and protection of your information system and detects anomalies before they can bring down your system. To give you more understanding concerning the performance and stability of your network infrastructure, Progent can help you install and manage leading network monitoring software based on Linux.

Team Approach to Support and Technical Problem Escalation
Computer technologies have become increasingly complex. In addition, typical small office computer networks incorporate solution from dozens of different suppliers. All this makes computer integration and support increasingly difficult. It is impossible for even the most talented engineer to have in-depth knowledge in all facets of information technology, or broad practical experience in the enormous range of brands, models, and revisions that small companies include in their IT systems. Progent follows a team approach to computer support and relies on application specialists to bring in-depth knowledge when needed to fix complex problems efficiently, at the lowest cost to you.

Extended Hours Online Technical Support
Progent's low-priced extended hours online technical support program offers companies round-the-clock access to remote support from Progent's Technical Response Center (TRC). Services available beyond normal business hours include fixing issues with Windows server products, MS Windows desktop support, assistance with Microsoft Office applications, network and system backup and recovery, and basic routing and switching help for Cisco networking products.

Cost-effective Support Solutions
Many small organizations rely on flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take several times longer to complete the identical job than an experienced IT professional. As an example, charging 30% less per hour, but taking three times longer for the same task is hardly a deal. Even worse, a poorly designed or configured IT environment that is unreliable and difficult to manage or expand can cost a small business many times over its initial price due to lost productivity. Progent's client testimonials from satisfied businesses throughout the United States indicate the effectiveness of Progent's support model and the expertise of Progent's staff of IT professionals.

Contact a Progent Computer Support Expert
To learn how you can contact a Progent network support expert for online or onsite expertise in , call 1-800-993-9400 or visit Online Computer Support.