For small office computer networks located anywhere in the state of Massachusetts, Progent's Microsoft and Cisco qualified technical team members can provide remote phone help and remote troubleshooting to solve your network systems troubles fast and affordably. Progent has acquired enterprise-grade skills, sophisticated utilities, and support databases to troubleshoot and fix network problems while avoiding the high cost and time delays associated with onsite service visits.

If your Massachusetts company is located beyond the larger metro areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network support options may be limited in skills, or not available during an emergency. This can result in a computer network that is unusable or causing wasted time due to technical problems persisting for too long. Progent’s team of field proven network professionals average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical tasks for a varied range of customers. This means you obtain not just the technical skills needed for the job, but a consultant with field proven methods for applying those skills to deliver cost effective network solutions.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity. Read about the entire ProSight line of low-cost network monitoring and management services for small and mid-size organizations.

ProSight DPS Managed Backup and Recovery
Progent's ProSight Data Protection Services cloud backup and disaster recovery offers small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Find out about the entire ProSight portfolio of value-priced network monitoring and management services for small and mid-size businesses.

Cisco Unified Communications Manager and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), formerly branded CallManager, is the heart of Cisco's communications and collaboration solution. Unified Communications Manager and Cisco Unified CM Express (CME) offer an advanced IP-PBX by integrating closely with unified messaging applications such as Cisco Unified CM IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM experts can assist with any facet of Unified CM setup and troubleshooting in areas that include integrating VoIP phones and video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE support, creating Cisco UCS server failover systems for high availability, and integration with Microsoft Exchange and Skype for Business.

Planning and Deployment Consulting for Cisco's Meraki Indoor and Outdoor Wireless APs
Progent's Cisco Meraki Wi-Fi access point experts offer remote and onsite support to assist businesses of all sizes to design, deploy, manage, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to set up and support Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products such as switches, ASR routers and ASA firewalls to create a seamless network infrastructure that provides the same connectivity, responsiveness, security compliance, manageability and availability for wired and wireless users regardless of their mobility or device. (Check out Cisco Meraki switches consulting and troubleshooting services.)

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco SRST solutions for high availability.

Stealth Penetration Testing
Stealth penetration testing is an important part of any overall IT system security strategy. Progent’s security professionals can run thorough stealth intrusion security checks without the awareness of your organization's in-house network support staff. Stealth penetration testing shows whether existing security defense tools such as intrusion incident alerts and event log analysis are properly configured and actively observed.

Management Support for Microsoft Lync Server 2013
Lync 2013, now called Skype for Business, enables businesses of all sizes to build a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing style with IM, presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN calling enabled for a wide assortment of stationary PCs and mobile devices. Progent's certified Lync Server 2013 experts can assist you to evaluate the advantages of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or mixed topology suitable for your current and future goals, deploy Lync Server 2013 in a way that expedites your return on investment, and provide custom webinar and on-premises training to your IT staff and users. Progent has in-depth expertise in key components of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications including Outlook, Excel and PowerPoint. Progent's Skype for Business Server experts can also assist you to design and carry out an efficient upgrade to Skype for Business.

Planning and Support Services for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified Microsoft SCOM 2012 consultants have more than 10 years of experience designing, deploying, enhancing and fixing SCOM solutions and can provide companies of any size expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also help you to import and set up Microsoft SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix critical issues uncovered by Microsoft SCOM 2012. Progent also offers System Center 2016 Operations Manager consulting services to help you to migrate efficiently from Operations Manager 2016 to SCOM 2016.

After-hours Remote Support
Progent's economical after-hours remote technical support program provides companies round-the-clock availability of remote technical support from Progent's Technical Response Center. Services available beyond regular work hours include resolving issues with Microsoft server products, Windows desktop troubleshooting, assistance with MS Office applications, network and system backup and recovery, and basic routing and switching help for Cisco technology.

Microsoft Azure Cloud Integration Consulting
Progent's Microsoft Azure planning and integration consultants can assist you with every stage of Azure cloud integration such as needs definition, readiness evaluation, system design, pilot testing, implementation, automated administration, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can assist your IT staff to set up and troubleshoot firewall appliances and VPN connections so that your users can safely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also help you to set up a hybrid ecosystem that transparently combines physical datacenters with Azure-based services.

Talk to a Progent Network Support Expert
To find out how to contact a Progent network consultant for online or on-premises expertise in , call 1-800-993-9400 or visit Online Computer Support.













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