For business network systems located anywhere in the state of Massachusetts, Progent's Microsoft and Cisco certified engineers can deliver phone support and troubleshooting to solve your network systems problems quickly and affordably. Progent has developed enterprise-level skills, advanced software tools, and support knowledge bases to troubleshoot and repair network problems while avoiding the expense and time delays associated with on-site service visits.

If your Massachusetts organization is situated outside of the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your nearby computer support choices may be limited in expertise, or not available during an emergency. This results in a network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progent’s group of seasoned network consultants average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a broad range of customers. This means you obtain not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with excellent network solutions.

World-class Cisco Support from Experienced CCIE-certified Engineers
Progent offers easy, immediate, and affordable access to Registered Cisco CCIE engineers. CCIEs are recognized network gurus who earn this prestigious classification only after strenuous examination by Cisco. CCIEs are able to resolve even the most complex issues associated with network design, deployment, troubleshooting, and support. Progent’s CCIE consultants work intimately with Cisco in-house staff in identifying problems with Cisco's IOS platform and devising workarounds or acquiring patches to correct problems. Progent offers quick contact with a CCIE by phone so you are able to get immediate assistance for complex network troubles that are impacting business efficiency but are outside the scope of your local network support providers.

Broad and Deep Experience with Office Networking
Progent’s team of over 100 network experts means clients can take advantage of the leverage of over 1,000 years of cumulative background and collective knowledge to fix the most vexing computer issues. Progent’s certified information technology consultants have the experience to find fixes fast and deliver them affordably.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi devices running on multiple venues with any number of APs can be remotely provisioned and administered using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, troubleshooting, monitoring, and analytics. Progent can provide the skills of seasoned Wi-Fi professionals who can assist your organization to determine the value of UniFi products for your environment and help you to design, deploy, administer, and troubleshoot your UniFi solution. For details, see Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration services.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP specialists can provide Cisco UC520 consulting support to assist you to manage your legacy UC500 VoIP gateway or design and carry out an efficient migration to a modern IP telephony and voicemail system.

Disaster Recovery/Business Continuity Planning Support
Progent can provide advanced online consulting for business continuity planning, testing, and education to assist you to prepare for potential disasters, minimize service disruption for your most critical network functions, avoid lost information, and comply with regulatory mandates and business requirements. Progent's business continuity consultants can work closely with your executive and IT support group to provide risk analysis, define interdependencies, identify the resources required to operate your organization, determine business-critical IT functions and specify allowable restoration times, qualify hot backup centers, set up secure remote connectivity for key employees, implement notification mechanisms and assign duties for staff, write a complete recovery and test plan, and train key people to carry your agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to plan and deploy a cost-effective disaster recovery solution for hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure public cloud.

MS Project Server Integration and Training
Progent's certified Microsoft Project Server and Project Online experts offer advanced remote and onsite support services for Microsoft Project Server and for all Microsoft platforms that work in conjunction with Microsoft Project Server. Consulting services offered by Progent include Microsoft Project Professional planning and support, SharePoint 2013 planning and configuration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 programming and troubleshooting, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management,Office Excel and Office 365 Excel development, plus Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network consultants to assist you to enhance your infrastructure to support local, branch, at-home, and mobile workers so they can utilize Microsoft Project Server to work together securely and efficiently. Progent's certified network security experts can help you to adopt and police security policies that safeguard important project information without disrupting the efficient sharing of authorized information.

Progent's Consulting Support for Microsoft Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is an affordable, versatile OS that enables small businesses to make the move from the traditional physical on-premises datacenter to the modern hybrid computing model that combines on-premises and virtualized cloud-based software and infrastructure. Progent's certified Windows Server Essentials consultants offer budget-friendly online consulting and troubleshooting for Windows Server Essentials. Progent can help you to determine the possible productivity and cost advantages of migrating to WS 2012 R2 and implementing a hybrid local/cloud design for your computing ecosystem. Progent can provide full-service project management so you can design and execute an efficient move to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. (Find out about Progent's Office 365 Exchange Online integration with on-premises Exchange deployments and Microsoft Azure integration consulting.) Progent can also provide continuing consulting help, troubleshooting, and customized training.

PC and Mobile Device Centralized Configuration Management Support
Progent's Microsoft-certified consulting team can provide Configuration Manager 2016 hybrid cloud integration, Microsoft System Center Configuration Manager (SCCM 2012) planning and deployment and Microsoft Intune expertise to consolidate and simplify the administration of your PCs along with your Cloud-connected tablets and smartphones. Progent can assist you to migrate efficiently to Configuration Manager 2016 from a legacy device management platform or assist you to modify your current SCCM 2016 ecosystem to accommodate your evolving IT requirements.

Spam/Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn about Progent's entire ProSight family of affordable network management outsourcing services for small and mid-size businesses.

Progent's Consulting and Training Support for Office Desktop and Office 365
Progent's Microsoft Office and Office 365 consultants can help businesses to integrate Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive solution that offers fast ROI and enables better business results. Progent can help your company to interface Microsoft Office or Office 365 applications with one another and with additional key Microsoft technologies including SharePoint Server, Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to resolve compatibility issues between different versions of Office and can provide customized online Microsoft Office and Office 365 training to individuals or teams.

Failover Clustering Support for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover server cluster feature set incorporated into the most recent releases of Windows Server has been dramatically re-engineered to simplify the deployment, configuration, and management of clusters and to offer improved levels of network availability, security, efficiency, and flexibility. New or improved capabilities include automated cluster Validation, easier configuration and installation, unified cluster administration, redesigned cluster architecture for increased availability, better security and quorum structure, minimization of failure points, greater storage and memory capacity, improvements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual servers. Progent's certified cluster technology consultants can help your company assess the business benefits of failover clusters, design and execute a deployment, train your network support staff to manage your failover clusters, provide ongoing consulting and support services, and create and test a workplace recovery procedure. Progent's Windows Server 2016 disaster recovery experts can assist you you to design and build a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's massive Azure public cloud.

Windows Server 2012 R2 Integration Support
Progent's certified Windows Server 2012 support experts can help you to evaluate the business value of Windows Server 2012 R2 for your company, create test environments and rollout plans, tune your network for local, multi-location, cloud-based, and partial-cloud environments, educate your IT support, team, develop a corporate-wide security strategy, streamline network management, assist with creating applications, and build and validate a DR/BC plan. If your organization is thinking about migrating from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can help you to evaluate the benefits of Windows Server 2016 for your environment and design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a prestigious qualification that signifies mastery in IS security audit and control. Certified by the American National Standards Institute (ANSI), the CISA credential has consultants undergo a comprehensive examination given by the ISACA international professional group. Progent offers the services of a CISA-certified Cybersecurity audit professional able to assist companies in the fields of IS audit services, information technology governance, network assets and architecture ROI, information technology service delivery, safeguarding of information resources, and business continuity preparedness.

Get in Touch with a Progent Network Support Expert
To learn how you can get in touch with a Progent network consultant for online or on-premises assistance in , call 1-800-993-9400 or visit Remote Network Support.













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