For office computer networks located within the state ofMassachusetts, Progent's Microsoft certified technical experts can provide remote phone help and remote troubleshooting to resolve your computer network troubles quickly and cost effectively. Progent has acquired enterprise-class expertise, advanced software tools, and support databases to troubleshoot and resolve network problems without the cost and delays associated with onsite technical service calls.

If yourMassachusettsorganization is located beyond the larger metropolitan areas such asBoston, Worcester, Springfield, Lowell, or Cambridge, your local computer support choices may be limited in technical expertise, or not available during a crisis. This can result in a network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progentís team of expert network professionals average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a extensive range of clients. This means you get not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with excellent network solutions.

Cisco Firepower NGFW Series Firewalls Consulting Services
Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's popular ASA 5500-X security appliances and include centralized management and automation of modern security capabilities such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco-certified CCIE-certified firewall experts can help you to design and execute an efficient upgrade to Firepower Series firewalls from from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's security services to create and centrally manage network ecosystems that include local offices, data centers, and cloud resources. For more information about Cisco's Firepower line of Next Generation Firewalls, refer to Cisco Firepower firewalls integration expertise.

SQL Server 2012 Consulting Services
Progent can provide the expertise of Microsoft-certified SQL Server 2012 consultants as well as seasoned database application developers, DBAs, project managers, network infrastructure engineers, disaster recovery specialists, and security professionals to assist you to maintain your SQL Server 2012 environment and define a cost-effective and secure network infrastructure that lets you realize the full business benefit of SQL Server 2012. Progent can also help your company to migrate to Microsoft SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

Part-time Chief Information Officer Support Services
Progent can supply organizations with an information management professional who can function as a temporary or part-time CIO. This experienced technology executive can offer strategic direction to help you to integrate sensible IT products to enhance business operations so they match more closely with your corporate goals. Your business can develop and implement a well conceived information technology strategy without absorbing the expense of a full-time Chief Information Officer. Critical services Progent's part-time Chief Information Officer can perform include growth strategies, establishing technology budgets, building and tracking models for Return on Investment, analyzing business processes, negotiating contracts with vendors, establishing security policies, monitoring service level agreements, streamlining network management, software revision control, IT asset documentation management, and disaster recovery/business continuity preparedness.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) credential is an important qualification that signifies expertise in IS security audit and control. Certified by the American National Standards Institute, the CISA credential requires that consultants pass a comprehensive examination given by the ISACA professional association. Progent can provide the expertise of a CISA-Premier network security audit professional trained to help companies in the areas of information systems audit services, information technology enforcement, network assets and architecture lifecycle, information technology service delivery, protection of information assets, and business continuity preparedness.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or on-premises NetApp SAN consulting support for NetApp's entire family of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to take care of issues with NetApp SAN storage environments quickly and affordably based on best practices.

Business Intelligence Reporting and Analytics Consulting and Troubleshooting
Progentís BI reporting consultants can provide online and onsite consulting to assist you with any phase of business intelligence reporting from debugging or modernizing applications to planning and implementing a comprehensive BI environment. Progent's management reporting experts can assist you to support your current reporting system, help you to upgrade databases and applications from a legacy reporting product to a modern one, and provide as-needed online training to meet your individual needs. Progentís business reporting consultants offer expertise in the leading business analytics reporting platforms such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.

Broad Experience with Microsoft's Popular Server Solutions
Progent's team of IT consulting experts can assist large enterprises to plan, deploy, and manage major rollouts of key Microsoft technology by providing services like Microsoft Active Directory design, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 configuration, Skype for Business Server migration consulting and Lync Server 2013 management, plus Microsoft SQL Server 2016 integration and SQL Server 2014 application development. Progent has worked with some of the world's biggest companies to integrate solutions powered by Microsoft servers and can provide branch office technical assistance for enterprises with branch offices in the or larger cities throughout the U.S.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent offers easy, immediate, and economical access to Registered Cisco CCIE support professionals. CCIEs are recognized network experts who are awarded this top-level classification only through strenuous testing by Cisco. CCIEs are able to resolve the most complex issues surrounding network design, configuration, repair, and maintenance. Progentís CCIE consultants cooperate intimately with Cisco in-house staff in identifying problems with Cisco's IOS platform and devising fixes or acquiring software updates to resolve anomalies. Progent offers fast contact with a CCIE by phone so that you can get instant help for complex network troubles that are impacting business productivity but are beyond the expertise of your usual IT support providers.

Consulting and Troubleshooting Expertise for SCOM 2016
Microsoft System Center 2016 Operations Manager is designed to ensure top performance and maximum uptime for key workloads by providing centralized, mixed-platform monitoring of IT infrastructure deployed across local datacenters and cloud environments. Progent's SCOM consulting group can provide advanced online and onsite expertise to assist businesses of all sizes to design, implement, tune, update and repair Operations Manager 2016 deployments. Progent's SCOM 2016 consultants can assist your company to move to SCOM 2016 from older versions or from different monitoring products, or combine multiple monitoring tools into a unified infrastructure management solution. Progent can also help you expand your SCOM 2016 scope to include resources hosted on public clouds by providing Azure consulting and Amazon AWS hybrid cloud expertise.

Stealth Penetration Testing
Stealth intrusion checking is a key component of any overall IT system security strategy. Progentís security experts can perform extensive stealth penetration security tests without the knowledge of your organization's internal network support resources. Unannounced penetration testing uncovers whether existing security defense systems such as intrusion detection alerts and event log monitoring are properly configured and consistently observed.

VoIP Integration Consulting Services for At-Home Workers
Progent can help small and mid-size companies to set up VoIP platforms to provide their at-home workers the advantage of virtual access to the company phone network. For information about how Progent can help your at-home workforce to deploy and troubleshoot VoIP solutions, go to VoIP consulting services for teleworkers.

Microsoft Azure Planning and Integration Consulting Services
Progent's Azure cloud planning and integration consultants can assist you with any aspect of Microsoft Azure integration such as needs analysis, prerequisites evaluation, solution architecture, pre-production testing, implementation, automated administration, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can help you to set up and troubleshoot firewall appliances and VPN connections so your clients can securely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help you to create a hybrid environment that seamlessly integrates on-premises datacenters with Azure-based services.

Contact a Progent Network Support Expert
To learn how you can access a Progent computer support expert for online or onsite expertise, phone 1-800-993-9400 or visit Online Computer Support.



An index of content::


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