For office network systems located anywhere in the state of Maryland, Progent's Microsoft certified consultants can provide phone support and troubleshooting to resolve your network systems problems fast and affordably. Progent has acquired enterprise-class skills, sophisticated tools, and support databases to troubleshoot and resolve computer network problems without the expense and time delays normally associated with in-person technical service dispatches.

If your Maryland organization is situated outside of the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer network support options may be limited in skills, or not available during a crisis. This can result in a office network that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progent’s group of field proven network consultants average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a large variety of technical tasks for a varied range of clients. This means you obtain not just the technical skills needed for the job, but a professional with proven methods for applying that expertise to provide affordable network solutions.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management service offers comprehensive hosting of a small or mid-size organization's production servers in a solution that gives the maximum level of availability and scalability and is in addition simple to move to any data center. Progent's Private Cloud hosting options are built upon proven virtualization architectures that enable small companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class fault tolerance and an unprecedented level of vendor independence. Find out more about Progent's ProSight family of managed services for small businesses.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the latest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified CM, originally named CallManager, or with Unified CM Express (CME) to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Unified CM apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, solving QoS, integrating SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco SRST solutions for high availability.

Some Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the common remote Cisco router consulting services offered by Progent are configuring hostname, IP addressing, routing maps, NTP, security logon banner and user accounts; setting up iBGP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; fixing NAT configurations, routing configuration, line settings and BGP peering arrangements; installing current IOS image; configuring and testing failover; resolving VPN tunnel issues; producing a network diagram and documenting router setup; plus security and business recovery strategy.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly from a ransomware incident. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

SQL Server 2012 Consulting
Progent offers the support of certified SQL Server 2012 consultants as well as seasoned software programmers, DBAs, project managers, Cisco-certified network engineers, disaster recovery planning specialists, and security consultants to assist you to manage your Microsoft SQL Server 2012 solution and define an efficient and secure IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012. Progent can also help your organization to upgrade to Microsoft SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a globally recognized achievement that represents expertise in network security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA credential has candidates undergo an extensive examination administered by the ISACA international professional association. Progent offers the services of a CISA-certified network security audit consultant trained to assist businesses in the areas of IS audit process, IT governance, network assets and infrastructure ROI, information technology service delivery, safeguarding of information resources, and disaster recovery preparedness.

Progent is a Microsoft-certified Partner
Because Progent is a Certified Partner for Microsoft, each Progent consultant has access to the technology and training resources required to deliver the best information technology help possible. Progent's IT outsourcing, Help Desk, Office 365 deployment support, and application development services allow small and midsize business customers to benefit from the broad range of skills associated with the IT departments of large enterprises without the significant cost and distraction of maintaining a large in-house network support team.

Failover Clustering Help for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover clustering feature set incorporated into the most recent versions of Microsoft Windows Server has been radically re-engineered to simplify the installation, configuration, and administration of clusters and to offer greater levels of network availability, protection, performance, and versatility. New or improved capabilities include automated cluster verification, revamped configuration and deployment, improved cluster management, redesigned cluster architecture for maximum uptime, better protection and quorum structure, minimization of failure points, greater disk and RAM capacity, improvements for multi-site clusters, and live migration capability for Windows Hyper-V virtual machines. Progent's Microsoft-certified cluster technology consultants can assist your company assess the business benefits of failover clusters, design and execute an installation, train your IT personnel to administer your cluster environment, provide ongoing consulting and support services, and create and validate a workplace recovery plan. Progent's Windows Server 2016 disaster recovery consultants can help you you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's massive Azure public cloud.

Linux Consulting and Windows/Linux Integration
If your small business IT environment mixes Linux technology with Windows, Progent can assist you to incorporate your servers into an efficient system that permits all your platforms to coexist peacefully for simpler management, seamless data exchange, fault tolerance, high throughput, and integrated security. If you are writing or testing Linux based-software within an environment that incorporates Windows-based servers, workstations, and applications, Progent offers comprehensive network outsourcing that allows you to concentrate on your area of expertise.

ProSight Managed Services for Network Monitoring and Management
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all key areas of modern networking such as email content filtering, security and compliance, update management, automated backup/recovery, network infrastructure health monitoring, virtual machine hosting, and network documentation management. To read Progent's eBook on the advantages of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

Consulting and Troubleshooting Services for SCOM 2012
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consulting experts have more than 10 years of background designing, implementing, optimizing and fixing Microsoft SCOM environments and offer companies of any size expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to plan a topology for SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also help you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or on-premises technical support to assist you to remediate serious issues detected by SCOM 2012. Progent also offers System Center 2016 Operations Manager expertise to assist your organization to upgrade efficiently from Operations Manager 2016 to Operations Manager 2016.

Talk to a Progent Computer Consultant
To see how to access a Progent network consultant for remote or onsite help in , phone 1-800-993-9400 or visit Online Computer Help.














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