For small business networks located in the state ofMaryland, Progent's Microsoft qualified technical experts can provide phone assistance and troubleshooting to fix your network systems issues quickly and cost effectively. Progent has acquired enterprise-class skills, software utilities, and support knowledge bases to troubleshoot and repair network problems while avoiding the high cost and time delays normally associated with onsite technical service dispatches.

If yourMarylandorganization is located outside of the larger urban areas such asBaltimore, Columbia, Silver Spring, or Dundalk, your local computer network support options may be limited in technical expertise, or not available during urgent situations. This results in a office network that is unpredictable or causing productivity loss due to technical problems persisting for too long. Progentís team of seasoned network professionals average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical projects for a diverse range of clients. This means you obtain not only the technical expertise needed for the job, but a professional with field proven methods for applying those skills to deliver affordable network solutions.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates software provisioning at scale, streamlines security and compliance settings control, inventories network assets, guards against corporate data leakage, provides network health monitoring, allows secure end-user self service, and delivers a single point of control for managing multi-operating system ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can help your organization with any facet of planning, installing, operating and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid networks.

Remote Workforce Support
Progent has two decades of background helping small and mid-size organizations to plan, install, tune, manage, and debug IT networks that support telecommuters. For information about Progent's consulting expertise for remote workers, go to at-home workforce services.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting service offers complete hosting of a small organization's servers in an environment that gives the maximum level of dependability and scalability and is in addition easy to move to another host. Progent's Private Cloud hosting options are based upon mature virtualization architectures that enable small companies with multi- platform environments to economize dramatically on the costs of capital investments, infrastructure support, and IT administration while achieving enterprise-class fault tolerance and an unprecedented level of vendor independence. Find out about Progent's ProSight portfolio of managed services for small and mid-size businesses.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP specialists offer Cisco UC540 consulting services to help you to maintain your legacy UC500 VoIP gateway or design and implement a smooth migration to a modern VoIP system.

Microsoft Dynamics NAV Consulting
The updated release of Microsoft Dynamics NAV includes several new features such as tailored Role Centers, enhanced BI and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV consulting professionals can provide software development, configuration and debugging services to help your company to get the most from MS Dynamics NAV. Progentís consultants can assist you to integrate Microsoft Dynamics NAV to other services and programs. Also, Progent can assist your organization to create and utilize data warehouses so you can enhance your knowledge of your operations, acquire additional clients, refine your sales campaigns, and build successful partnerships.

Eliminate Reliance on Freelance Consultants
By building a relationship with a full-service computer consulting and support firm like Progent as opposed to an individual freelance consultant, you are assured timely access to capable experts when you require them. You no longer have to be concerned that illness, training, vacations, or conflicting jobs with other customers will cause you to be without help during a crisis.

Collaborative Applications Expertise for At-Home Workers
Progent can help small and mid-size companies to set up collaborative solutions such as SharePoint and Teams to permit their remote workforce to benefit from positive interaction with colleagues and other stakeholders. For details about how Progent's experts can help companies to install and manage collaborative platforms for an at-home workforce, refer to collaboration applications expertise for remote workers.

Exchange 2016 Upgrade Services
Progent's certified Microsoft Exchange 2016 Server migration consultants can help you in all phases of your upgrade to Microsoft Exchange 2016 including planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying storage capacity required for your VMs, databases and logs; configuring hardware load balancing (HLB) for fault-tolerant client access services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

Consulting and Support Services for System Center 2016 Operations Manager
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and maximum uptime for critical workloads by providing centralized, cross-platform tracking of IT resources installed across on-premises systems and private and public clouds. Progent's consulting team offers world-class remote and onsite expertise to assist businesses of any size to design, implement, optimize, enhance and repair Operations Manager 2016 solutions. Progent's Operations Manager 2016 consultants can assist you to migrate to Operations Manager 2016 from older releases of Operations Manager or from different monitoring products, or integrate multiple monitoring tools into a unified infrastructure management ecosystem. Progent can also show you how to extend your Operations Manager 2016 environment to include infrastructure based in public clouds by delivering Azure integration and Amazon AWS hybrid cloud solutions.

VMware NSX Virtual Networking
VMware's NSX virtual network platform allows you to create entire networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high degree of automation independent of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also permits non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly restore the entire logical network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist your organization to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager and VMware NSX.

Conferencing Support Services for Teleworkers
Progent's experts can assist small and mid-size organizations to configure and troubleshoot conferencing technology to enable their telecommuters to collaborate safely and productively with fellow workers and clients. To find out about how Progent's experts can assist companies to install and manage teleconferencing technology for teleworkers, see video conferencing consulting services for a remote workforce.

Progent's Consulting and Development Support for Microsoft SQL Server 2014
SQL Server 2014 incorporates major improvements in critical areas including performance, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works transparently with all types of applications including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft SQL Server 2014 consultants can provide cost-effective online and onsite consulting services such as system design, deployment, administration, troubleshooting, and software development services to enable businesses of any size to achieve fast return from their SQL Server 2014 investment. In case you are already using SQL Server 2014, Progent can assist your company to perform an efficient transition to SQL Server 2016.

Team Approach to Support and Problem Escalation
Information networks have grown ever more complex. At the same time, typical small business networks include software and hardware from dozens of different suppliers. All this makes computer integration and support increasingly challenging. It is impossible for even the most talented engineer to have in-depth familiarity in all aspects of information technology, or extensive practical experience in the enormous range of hardware and software brands, versions, and updates that small businesses include in their IT systems. Progent follows a team methodology to computer consulting and relies on application experts to bring high-level skills when necessary to solve complex problems efficiently, at the lowest expense to your company.

Get in Touch with a Progent Network Consultant
To see how you can contact a Progent network support expert for remote or onsite help, call 1-800-993-9400 or go to Remote Computer Support.



An index of content::

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    Nagios and MRTG are useful, Open Source monitoring tools that operate under Linux and can be used to analyze UNIX/Linux environments, Windows networks, or mixed-platform environments where the Linux OS and Microsoft Windows run side by side. Nagios lets network support engineers to monitor network services such as POP3, HTTP, FTP, and NNTP. MRTG lets you track the bandwidth in and out of SNMP-enabled network devices such as servers, routers, and switches. Progent's system monitoring experts can assist you to use both these programs to streamline and repair your computer network.

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  • Cisco CUBE and SIP Remote Troubleshooting
    SIP Trunks Network Consulting

    Progent's Cisco-certified SIP infrastructure consultants can help your business to design, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and offer cost-effective remote or onsite expertise to help companies to migrate efficiently to a modern communications ecosystem that offers fast return on investment. Progent's certified Microsoft unified communications consultants can help you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business Server or Lync for connectivity to a SIP PSTN trunk.

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    Progent can show you how to design, configure, manage, monitor, and repair a viable Wireless network architecture, recommend appropriate technology, and configure access points, bridges, antennas, wireless controllers, and other wireless products. Progent can also help you create a thorough wireless network security strategy that is well integrated with the security strategy for your entire business network.

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    Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Windows Server 2012 R2 for your company, develop test environments and rollout strategies, tune your network for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT support, team, develop an enterprise-wide security plan, automate IT management, assist with application development, and generate and test a DR/BC plan.

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    Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter.

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  • Consulting CISSP Certified Security
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    Progent's CISSP-certified cybersecurity experts can assist organizations of any size with any aspect of IT security. Progent can implement cost-effective cybersecurity systems that guard a small office from advanced threats or Progent can design, deploy, and manage an end-to-end security environment for hybrid enterprise networks that accommodate onsite, online, and mobile users accessing network resources distributed over multiple physical sites and public and private clouds.


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