For business networks located anywhere in the state of Maryland, Progent's Microsoft and Cisco qualified technical experts can deliver phone support and troubleshooting to fix your network systems issues fast and cost effectively. Progent has acquired enterprise-class expertise, software tools, and support databases to identify and repair IT problems without the expense and time delays normally associated with in-person technical service calls.
If your Maryland organization is located outside of the larger urban areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby computer network support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a computer network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progentís staff of field proven network engineers average more than 12 years of real-world industry experience, in the trenches of network support, performing a large variety of technical projects for a varied range of customers. This means you obtain not only the technical expertise needed for the task, but a consultant with field proven methods for applying that expertise to deliver affordable network solutions.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming problems can be addressed before they can impact your network. Read about Progent's entire ProSight series of low-cost managed services for small businesses.
Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi appliances running across multiple venues with thousands of access points can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, debugging, monitoring, and analytics. Progent can provide the skills of veteran Wi-Fi consultants who can help your organization to determine the benefits of Ubiquitiís UniFi products for your business and assist you to plan, deploy, administer, and maintain your UniFi solution. For details, visit Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration.
CRISC-certified Risk Management Consultants
The CRISC certification program was established by ISACA to validate a consultant's skills to design, implement, and maintain information system control mechanisms to reduce risk. Progent offers the expertise of a CRISC-certified risk management consultant to assist your company to develop and carry out a risk management plan based on leading practices identified by CRISC and crafted to match your organization's risk appetite, business goals, and budgetary guidelines.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization plan, configure, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid deployments. Progent's VMware vSphere consultants can provide world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent offers extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.
NetApp SAN Storage Solutions
Progent offers enterprise customers remote or onsite NetApp SAN consulting support for NetApp's complete family of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, system management, information assurance, high availability, and remediation. Progent offers Tier 3 support to assist you to resolve issues with NetApp SAN environments efficiently based on best practices.
The Progent Test and Design Lab at the Herakles/QTS Data Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento, California can be used for piloting line-of-business applications, creating efficient system upgrade methodologies, evaluating and optimizing performance, designing or verifying disaster recovery solutions, mitigating compatibility issues, and establishing training systems for new products and technologies. For Progent customers without sufficient internal resources to configure proper pilot systems, Progent's Test and Training Lab reduces capital costs and technical risk while keeping critical network projects on schedule.
Immediate Support for Urgent Issues
With Progentís urgent remote computer support services, you can receive immediate assistance for problems that are causing network disruption. Remote help eliminates the long delay and increased cost associated with in-person technical service. For typical network administration tasks, Progentís off-site support engineers can complete the majority of jobs within a few minutes of receiving a request, rather than forcing your company to wait for hours for on-site help to arrive.
VMware NSX Virtual Networking
VMware's NSX virtual network platform enables you to create entire networks in software. NSX allows virtual networks to be deployed instantly and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure. VMware Site Recovery Manager supports automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also permits transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to design, configure, test and maintain a DR solution based on VMware SRM and VMware NSX.
Security Vulnerability Assessment for Small Business Networks
Progent has put together two low-cost service bundles designed to enable small businesses to get an impartial network security evaluation from a certified security engineer. With Progent's External Network Security Inventory Scan, a security engineer administers an extensive examination of your network from beyond your firewall to determine potential weaknesses in the security profile you present to the outside world. With Progent's Internal Security Inventory Checkup, a security expert runs a network scan from a secure machine inside your firewall to assess the risk to inside threats. Both security inventory packages are configured and executed from a protected external site.
Microsoft Windows Server 2012 R2 Integration Support
Progent's certified Windows Server 2012 support experts can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop test systems and migration strategies, tune your network for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT support, team, develop an enterprise-wide security strategy, streamline network administration, assist with creating applications, and generate and validate a DR/BC plan. If you are considering upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions experts can assist you to evaluate the benefits of Windows Server 2016 for your business and plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model.
SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco-certified SIP trunk consultants and Cisco CUBE configuration experts can help you to plan, integrate, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent can provide affordable online or onsite support to help businesses to move smoothly to a modern unified communications environment that offers accelerated ROI. Progent's certified Microsoft collaboration experts can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business and Lync for access to a SIP-based IP PSTN trunk.
SQL Server Application Programming
Progent's SQL Server developers can help you to build and maintain applications that utilize Microsoft's SQL Server database platform. Progent adheres to industry best lifecycle management practices to create scalable, easy-to-manage SQL Server applications and knows how to team with a customer's management to deliver projects in a cost effective and cost-effective manner. Progent for can assist you to build SQL Server applications by offering a wide selection of consulting services such as functional specs, data tier architecture, data integrity, T-SQL programming, software configuration, storage management, performance and I/O configuration tuning, backup/recovery, clustering, reusable schema, replication solutions, security and compliance, and business continuity.
Detailed Reporting of Services Delivered
Progent produces complete and meaningful documentation of all support work to ensure clients do not feel like a hostage to their support provider. Progent sends email documentation of services immediately after completion of each service task, and also encloses a printed copy along with monthly invoices. Complete IT service reporting makes it less risky for customers to move to a different support provider or take on increased support responsibilities internally. Good service reporting also provides management the information required to evaluate maintenance services and develop more realistic network expense projections.
Web Site Development Consulting
If you need to spruce up your corporate Web site, develop internal Webs for functions like HR or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven web applications, Progent can provide talented and experienced web designers and developers. Progent's experts can also assist your company to host your web solutions by designing and maintaining a protected, robust server and connectivity infrastructure featuring remote and wireless connectivity. Services available through Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 classes for popular web site development tools. For data-driven web sites, Progent offers the expertise of Microsoft SQL Server developers, Oracle developers and DBAs, and MySQL experts.
Talk to a Progent Computer Support Expert
To find out how to contact a Progent computer support expert for remote or on-premises assistance in , call 1-800-993-9400 or visit Remote Computer Help.
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