For office networks located in the state of Maryland, Progent's Microsoft and Cisco certified engineers can deliver remote phone assistance and remote troubleshooting to solve your network troubles quickly and affordably. Progent has developed world-class skills, sophisticated utilities, and support databases to identify and repair IT problems while avoiding the high cost and delays associated with on-site service visits.

If your Maryland organization is situated outside of the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local network systems support options may be limited in expertise, or not available during an emergency. This can result in a network environment that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progentís team of expert network consultants average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical tasks for a varied range of clients. This means you get not only the technical know how needed for the job, but a professional with demonstrated methods for applying those skills to assist with excellent network solutions.

IT Support for Small Governments
Progent has extensive experience providing a full-spectrum of remote network support and urgent troubleshooting services to local governments and school districts throughout the United States. Progent is among the industryís pioneers in providing advanced remote IT support and has provided network support to organizations in all 50 states. Progent's remote information technology consulting for local governments eliminates travel expenses and solves problems faster than onsite service calls.

The Progent Test and Design Lab at the Herakles/Quality Technology Services Colocation Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento is available for testing line-of-business applications, creating cost-effective system upgrade methodologies, assessing and optimizing performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and establishing training systems for new products and technologies. For Progent clients without adequate internal resources to assemble proper test systems, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping vital IT initiatives on schedule.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi devices running across multiple venues with any number of APs can be remotely provisioned and administered with Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, debugging, monitoring, and analytics. Progent can provide the expertise of seasoned Wi-Fi consultants who can help you to determine the benefits of Ubiquitiís UniFi products for your business and assist you to plan, install, manage, and maintain your UniFi ecosystem. For details, see Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

CRISC-certified Risk Management Consultants
The CRISC program was initiated by ISACA in 2010 to validate an IT professional's ability to plan, deploy, and support information system controls to reduce risk. Progent can provide the services of a CRISC-certified risk management consultant to assist you to develop and carry out a risk management strategy based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business goals, and budgetary guidelines.

MySQL Application Development and DBA Support
Progent's MySQL software programmers and database administrators can provide cost-effective online DBA or software programming services and can help businesses of any size to configure and maintain MySQL within a robust network environment that offers advanced speed, scalability, and security. Progent also has proven skill assisting companies port applications from an Oracle environment to MySQL.

Advanced Server Monitoring with System Center Operations Manager Operations Manager
Progent provides a selection of Network Support Bundles built around the proactive problem solving capabilities of System Center Operations Manager, a cutting-edge server management software platform that monitors the reliability, performance and security of your IT system and detects anomalies before they can bring down your network. To provide more insight concerning the performance and stability of your system infrastructure, Progent can help you deploy and manage popular network monitoring tools based on the Linux operating system.

Data Backup and Recovery Expertise
Progent's backup consultants offer help for a wide array of utilities and technologies that provide solutions for backing up Windows, Mac, and Linux physical and virtual servers and workstations as well as laptops and smartphones. Progent supports leading data protection platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent can also provide support for Acronis Backup and Recovery, Mozy, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan PRO, and Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized businesses as a low cost outsourced solution for reliable backup and disaster recovery (BDR).

Cost-effective Computer Support Solutions
Many small companies rely on poor metrics when searching for a computer network consultant. Cost per hour is usually not a reliable measure for value. A consultant with insufficient experience can take several times longer to perform the identical task than an experienced IT expert. As an example, billing 30% less per hour, but taking three times longer for the same task is hardly a deal. Still worse, a poorly architected or configured network environment that is unreliable and hard to administer or upgrade can cost an organization many times over its initial price because of lost productivity. Progent's customer testimonials from satisfied companies across the U.S. indicate the effectiveness of Progent's service model and the expertise of Progent's team of IT professionals.

Video Conferencing and Telepresence Consultants
Progent can provide the support of an accredited video conferencing and telepresence consultant with an extensive background integrating products from the leading telepresence vendors such as Cisco, Polycom, and LifeSize and can help your company to plan, install, expand, or troubleshoot a video conferencing solution that preserves your current investment and optimizes the strategic value of your IT network. Progent also offers the services of network infrastructure engineers able to help businesses of any size to build and maintain a communications network that delivers the speed, dependability, security, and expandability you need to accommodate your video conferencing/telepresence solution.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to certify the knowledge of network security professionals. GIAC certifications are acknowledged by businesses and government organizations around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the security disciplines covered within the GIAC accreditation such as evaluating infrastructure security mechanisms, incident handling, intrusion detection, web-based application security and SIEM solutions for compliance with government requirements for promptly reporting security events.

Contact a Progent Network Support Expert
To find out how you can contact a Progent computer consultant for online or on-premises help in #(state), call 1-800-993-9400 or go to Remote Computer Support.