For small company computer networks located anywhere in the state of Maryland, Progent's Microsoft qualified technicians can provide online support and troubleshooting to resolve your network systems problems quickly and cost effectively. Progent has acquired enterprise-class skills, advanced software utilities, and support databases to diagnose and resolve computer network problems without the expense and time delays normally associated with in-person service dispatches.
If your Maryland organization is located outside of the larger urban areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your nearby network support choices may be limited in technical expertise, or unavailable during an emergency. This results in a network that is unusable or causing wasted time due to technical issues persisting for too long. Progentís team of network engineers average more than 10 years of real-world industry experience, in the trenches of IT support, performing a broad range of technical projects for a diverse range of customers. This means you get not only the technical competency needed for the task, but an expert with field proven methods for applying that expertise to deliver affordable network solutions.
ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that embodies over a quarter century of experience assisting manufacturing and distribution organizations to simplify complicated supply chains and improve the efficiency of critical processes in order to get products to market quickly and adhere to customer commitments consistently. Progent offers the expertise of an ERP consultant with more than 20 years of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or on-premises consulting that spans from as-needed advice to solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and database administration. To find out more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
Planning and Support Expertise for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consultants can help businesses of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can assist your company to upgrade from a legacy version of System Center Virtual Machine Manager or from another management system, and Progent can show you how you to enhance and repair your existing SCVMM 2012 ecosystem so you get maximum return on investment. Progent can also provide Virtual Machine Manager 2016 migration consulting to assist you to design and implement a smooth upgrade from SCVMM 2012 to SCVMM 2016 so you can take advantage of stronger security features, high availability VMM storage options, and other enhancements.
Wi-Fi Site Survey
Progentís Wireless Site Survey makes it easy to plan and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN adapted to your facilities, providing you a WLAN that has the coverage, performance, capacity, QoS, security, and hand-off capability your company requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed on-premises service. Progentís onsite wireless survey features onsite inspection, spectrum and security audits of your current WLAN, analysis of your buildingís layout, testing for radio frequency interference, signal propagation modeling, selection of optimum placement for customer-specified Wireless Access Points (WAPs) such as Cisco Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort equipment, and a comprehensive report defining the new wireless network.
Desktop Support Services
Progent offers a broad array of cost-effective consulting and support services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows, macOS and OS X, or various versions of Linux. Progent's desktop PC support services include Windows 10 migration assistance, Microsoft Windows 8.1 consulting, Microsoft Windows 7 technical support, MS Office and Office 365 integration, and 64-bit operating system upgrades.
MySQL Database Application Development and DBA Services
Progent's MySQL application programmers and DBAs can provide cost-effective online database administration or software development support and can assist organizations of all sizes to integrate and manage MySQL within a dependable network environment that offers high levels of performance, scalability, and security. Progent also has proven skill helping companies migrate databases from Oracle to MySQL.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Microsoft Data Protection Manager Support
Microsoft System Center 2016 Data Protection Manager provides small to mid-size businesses near-continuous backup and simplified recovery capabilities for Microsoft-based environment. SCDPM 2016 offers application-sensitive protection for critical workloads like SQL Server, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports VMs hosted by Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified DPM 2016 consultants can assist you to plan, deploy, manage, and troubleshoot a multi-site backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older version of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployments. Progent can provide online or onsite support and can deliver as-needed expertise to resolve technical bottlenecks or provide end-to-end project management services to help you finish your SCDPM 2016 initiative on time and within your budget.
Virtualization techniques enable IT organizations to optimize resource utilization, simplify network operations, and enhance application availability and data protection. operate several virtual machines on a single actual computer. Common applications for virtualization are hardware efficiency, inexpensive hosts for applications that require older OS software, and economical isolation of application development or pilot environments from on-line ones. Progent's virtual server consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting, Windows Hyper-V Virtualization consulting, VMware vSphere configuration and troubleshooting, VMware NSX virtual network design and integration, and Citrix XenServer virtual server assistance. Progent can install virtual servers to optimize speed, dependability and ease of administration while simultaneously lowering expenses; suggest and verify business recovery plans that reduce productivity loss in case of a catastrophe; and deliver continuing support, troubleshooting, and engineering services as virtualization technology advances.
Security Inventory Scanning for Small Business Networks
Progent has put together two ultra-affordable service bundles designed to allow small businesses to receive a professional network security assessment from a certified security consultant. With Progent's External Security Inventory Checkup, a security expert administers a comprehensive test of your IT infrastructure from outside your firewalled perimeter to determine potential weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a system scan from a secure computer inside your company firewall to assess vulnerabilities to inside attacks. Both security inventory services are set up and run from a secured remote location.
Response Time of Progent's Technical Response Center for Online IT Support
Progent's Technical Response Center is committed to delivering the highest quality of online computer support offered anywhere for urgent as well as standard issues. For emergency problems that affect many users, vital individuals, or a line-of-business application, the Technical Response Center will engage within an hour. For non-critical issues, the TRC is committed to respond in two hours or less. In all cases, your trouble ticket will be generated quickly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you on every corrected issue to make sure you are comfortable with the results and ready to close out the trouble ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.
Planning and Migration Consulting Support for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning consultants can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Remote and on-premises assessment and upgrade services for Windows 10 offered by Progent's experts include ROI analysis, project coordination, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile management, telecommuter access, security and compliance, automated deployment and administration, network design, wired/wireless convergence, business continuity planning, custom training for IT support personnel and end users, and post-migration consulting support.
Team Approach to Support and Technical Problem Escalation
Computer technologies have grown ever more complex. At the same time, most small office networks include solution from dozens of different vendors. This makes computer integration and maintenance increasingly challenging. It is impossible for even the most capable individual to have deep familiarity in all aspects of computer technology, or extensive hands-on experience in the enormous range of brands, models, and updates that small companies include in their information systems. Progent utilizes a collaborative methodology to computer consulting and depends on application specialists to bring in-depth skills when needed to solve complex technical issues efficiently, at the lowest expense to your company.
Microsoft Exchange Server 2013 Migration Support
Microsoft Exchange Server 2013 includes significant enhancements to the functionality of Exchange Server 2010 and introduces powerful innovations plus a redesigned architecture. These enhancements favorably impact key IT areas such as ease of administration, high availability (HA), compliance, operational costs, teamwork, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can provide online or onsite expertise to help you administer, optimize and troubleshoot your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more up to date release of Exchange Server in a local, cloud-based, or hybrid deployment.
Contact a Progent Network Consultant
To see how you can contact a Progent network consultant for online or onsite expertise in , call 1-800-993-9400 or visit Remote Network Support.