For small business network systems located anywhere in the state ofMaryland, Progent's Microsoft and Cisco authorized technicians can deliver online support and troubleshooting to resolve your network systems troubles quickly and affordably. Progent has developed enterprise-grade expertise, software utilities, and support knowledge bases to diagnose and fix network problems while avoiding the high cost and time delays normally associated with in-person technical service visits.

If yourMarylandbusiness is located beyond the larger metro areas such asBaltimore, Columbia, Silver Spring, or Dundalk, your nearby network support choices may be limited in technical expertise, or not available during an emergency. This results in a computer network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of expert network engineers average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical projects for a broad range of customers. This means you get not only the technical competency needed for the task, but a professional with field proven methods for applying those skills to assist with excellent network solutions.

Android Smartphone Integration
Progent's Android smartphone integration consulting services have extensive experience delivering remote and on-premises assistance for organizations of all sizes who want to incorporate Android phones and tablets into their information networks so that mobile clients can work together while on the go. Progent offers the breadth of know-how to solve technical issues that involve numerous vendors and that represent a mix of older and up-to-date information technology. Progent offers affordable remote technical support to help you with any facet of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed support to help you to resolve especially stubborn technical problems, or Progent can provide outsourced or co-sourced project management support to help you complete major network initiatives on time and on budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and can provide support for all major operating systems, applications, management tools and network infrastructure. Progent also offers specialized group or one-on-one training sessions to show you how to manage and operate Android phones efficiently.

iPhone Integration and Management
Progent's iPhone and iPad integration consultants can provide affordable online consulting to assist you to design, deploy, and troubleshoot any aspect of your iOS and Windows integration solution and is available for short-term jobs to help you get past specific technical roadblocks or major engagements to help you complete large-scale initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you build or maintain a highly available, secure and scalable infrastructure that aligns with your computing model. Progent also offers remote or onsite training to show you how to manage and use your iOS devices in a secure, collaborative environment that maximizes the business value of your information system.

IT Support for Local Governments and School Districts
Progent has extensive experience delivering a broad range of remote IT consulting and emergency troubleshooting services to local governments and schools across the U.S. Progent is one of the industryís pioneers in providing advanced online IT support and has delivered network support to organizations in every state. Progent's remote information technology support for local governments saves travel expenses and resolves problems more quickly than on-premises service calls.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection specialists can assist you to configure Progent's ProSight Email Guard Security Gateway to use specified content policies for monitoring the content of outbound email messages and attachments and blocking users from sending confidential or inappropriate information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help avoid reputation loss and stay compliant with industry security standards and government requirements including HIPPA, Sarbanes-Oxley and PCI DSS. Find out more about Progent's complete ProSight line of affordable network management outsourcing services for small businesses.

Immediate Assistance for Urgent Problems
With Progentís urgent online computer troubleshooting services, you can get instant support for issues that are causing lost productivity. Remote help eliminates the long wait and higher expense required for in-person technical service. For day-to-day administration work, Progentís online support consultants can finish the majority of jobs within a few minutes of receiving a request, instead of requiring you to wait for hours for on-site help to show up.

SharePoint 2019 Planning and Deployment Services
SharePoint Server 2019 delivers much of the modern look and feel of SharePoint Online, serving as a crossover release between the traditional experience of SharePoint 2016 and the new SharePoint environment. Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable online and onsite consulting expertise, software development, and troubleshooting services for businesses of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help you design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud resources into a seamless information management solution. To find out more, see SharePoint 2019 configuration and development services.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP experts can provide Cisco UC560 consulting support to help you to maintain your legacy UC500 VoIP system or design and carry out a smooth upgrade to a modern VoIP solution.

Network Infrastructure Support Services for Remote Workers
Progent can help small and mid-size businesses to design, set up and troubleshoot the infrastructure for telecommuters. Aspects of network infrastructure for which Progent's experts can deliver guidance include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, wireless LAN design and implementation, and reliable Internet access. To learn about Progent's infrastructure expertise for teleworkers, refer to network infrastructure expertise for an at-home workforce.

MS SQL Server Application Programming
Progent's SQL Server application programmers can assist your organization to create and support applications based on the SQL Server RDBMS. Progent follows leading lifecycle management practices to create scalable, easy-to-manage SQL Server database applications and is able to work with a client's management to complete programs in a cost effective and affordable manner. Progent for can assist your company to build SQL Server solutions by offering a broad range of consulting services such as specification of features and scope, logical and physical modeling, normalization, T-SQL programming, software configuration, storage management, performance tuning, backup and restoration strategies, partitioning, reusable schema, replication solutions, security, and fault tolerance.

Stealth Penetration Testing
Stealth intrusion testing is a key component of any overall network security strategy. Progentís security experts can run extensive stealth intrusion security checks without the awareness of your organization's in-house IT resources. Unannounced penetration testing uncovers whether current security defense tools such as intrusion detection warnings and event history analysis are correctly configured and consistently monitored.

Security Defense Solutions for Teleworkers
Progent can help small and medium-size companies to set up security defense solutions and provide cleanup expertise needed to support offsite workers. For details about Progent's security protection consulting services for a remote workforce, go to endpoint device security defense solutions for a remote workforce.

Microsoft Access Application Development
Progent's Microsoft Access consultants can provide cost-effective remote consulting services for all editions of Microsoft Access including Access desktop and Access Web App and offers advanced assistance for application development, database migration, performance optimization, BI reporting, and maintenance. Progent also offers custom webinar classes for Office Access application development and database management.

Security Vulnerability Evaluation for Small Business Networks
Progent has put together two low-cost service bundles designed to allow small businesses to get an impartial network security evaluation from a premier security consultant. With Progent's External Network Security Inventory Scan, a security engineer administers a comprehensive examination of your IT infrastructure from outside your company firewall to uncover potential weaknesses in the security posture you expose to the public. With Progent's Internal Network Security Inventory Scan, a certified security professional runs a system scan from an authorized machine within your firewall to evaluate vulnerabilities to inside attacks. The two security inventory packages are configured and executed from a secured external site.

Response Time of Progent's TRC for Remote IT Support
Progent's Technical Response Center is dedicated to delivering the best level of online computer support services offered anywhere for emergency and standard issues. For emergency problems that affect many workers, key individuals, or a mission-critical application, the Technical Response Center is set up to engage in one hour or less. For non-critical issues, the TRC will in two hours or less. Under any circumstance, your ticket will be created quickly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you on every resolved problem to confirm you are satisfied with the results and willing to close out the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

Contact a Progent Computer Consultant
To see how to get in touch with a Progent network consultant for remote or on-premises assistance, phone 1-800-993-9400 or visit Online Computer Support.



An index of content::

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    If you are a network consultant with technical support expertise, teaming with Progent and working for our customers will enhance your abilities via collaboration with our team of mutually supportive, high-output consultants. Progent's focus on providing IT expertise and technical support to small companies will give you the opportunity to work in depth with decision makers and contribute tangibly to the success of exciting companies. Also, Our virtual office network provides state-of-the-art tools for remote support and wireless access to allow you to deliver speedy solutions when you take on business-critical problems.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for piloting mission-critical applications, developing cost-effective migration methodologies, evaluating and optimizing performance, designing or validating disaster recovery solutions, mitigating compatibility problems, and building training environments for the latest technologies. For Progent customers without adequate internal resources to configure proper test systems, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping critical IT initiatives on schedule.

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    For medium-size businesses looking for IT support, Progent can deliver an array of options including local help, remote support, off-site Help Desk, 24x7 support with remote network monitoring, temporary staffing, business relocation services, software programming, and professional consultation. For medium-size companies in California or other areas covered by Progent's onsite consultants, Progent offers professional on-premises help for fixing technical issues quickly and affordably.

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    Progent's Cisco CCIE Wi-Fi network infrastructure experts can provide remote or onsite configuration and debugging support to help your organization to design, configure, upgrade, optimize, manage and troubleshoot Aironet wireless AP environments of any scale or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi environment with your wired network and cloud-based resources to build a seamless enterprise-wide connectivity solution that is easy to manage and expand. Progent also offers affordable wireless site surveys to help you to decide the most efficient selection, placement and configuration of Aironet Wi-Fi access points to work with your specific office layout, construction, and expected network traffic.

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