For small company computer networks located in the state of Maine, Progent's Microsoft qualified technical team members can provide online assistance and remote troubleshooting to solve your computer network troubles fast and affordably. Progent has developed world-class skills, software utilities, and support databases to troubleshoot and fix IT problems without the cost and time delays normally associated with in-person service calls.
If your Maine small business is located beyond the larger metro areas such as Portland, Lewiston, or Bangor, your local network systems support choices may be limited in skills, or not available during urgent situations. This can result in a office network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progentís group of expert network consultants average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a broad range of clients. This means you get not just the technical competency needed for the task, but an expert with proven methods for applying those skills to provide cost effective network solutions.
Desktop Consulting and Support Services
Progent can deliver a wide range of cost-effective consulting and support services to assist your business to deploy, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop consulting services include Windows 10 planning and migration assistance, Microsoft Windows 8.1 consulting, Windows 7 support, MS Office and Office 365 integration, and 64-bit operating system expertise.
Remote Support for Windows and Cisco-based Networks
Progentís Technical Response Center provides expert remote support for Microsoft and Cisco-based networks Nationwide. Progent's certified engineers have the experience to help you to troubleshoot and solve tough network problems quickly and cost effectively. The scope of technical expertise offered by Progent's staff of consultants makes it possible to escalate even the most difficult problems to the right subject matter experts as required. Whether you need one-time phone support and remote troubleshooting or continuing access to a Help Desk Technical Response Center, Progent's experts can provide your organization with enterprise-level expertise without the cost and management hassle of running a big in-house support organization.
Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Certified Partner, every Progent consultant has access to the technology and educational resources required to deliver the best IT support available. Progent's IT outsourcing, Technical Response Center Helpdesk, Office 365 integration support, and software development services allow small and midsize business clients to benefit from the broad range of knowledge associated with the IT departments of large enterprises without the significant expense and hassle of maintaining a large in-house support team.
Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned IP Voice specialists offer Cisco UC540 consulting services to assist you to manage your legacy UC500 VoIP system or design and implement an efficient migration to a modern VoIP solution.
Citrix Desktop Virtualization Support Services
Progent's Citrix virtual desktop experts can assist you to plan, deploy, manage, and support a virtualized Windows desktop and application delivery system by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network infrastructure for delivering server-side and client-side applications, and Progent's datacenter support consultants can assist you to administer and maintain a remote datacenter that features high uptime, enhanced protection, and rapid disaster recovery. Progent can also assist you manage and support additional virtualization platforms from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V support.
Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to validate the skill of network security experts. GIAC certifications are acknowledged by businesses and institutions all over the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide help with all of the network security disciplines addressed under GIAC certification including evaluating network security mechanisms, security incident handling, intrusion detection, web services security and SIEM solutions for compliance with regulatory requirements for promptly reporting incidents.
Cisco IOS software Update Support
If you incorporates Cisco appliances, you could be using an old release of IOS, the operating system powering almost all Cisco router as well as current switches from Cisco. Cisco often publishes updates to IOS to correct bugs, plug security weaknesses, or improve functionality. Unfortunately, upgrading Cisco IOS and other Cisco operating systems can be a challenge, depending on your Cisco equipment and your system environment. For example, there could be limitations of internal RAM that might cause a new software version to execute incorrectly. Progent's Cisco CCIE-certified consultants offer a broad selection of support services associated with updating Cisco IOS or other Cisco software platform such as IOS EX, CallManager or Unified Communications Manager. Progent's consultants can perform version audits of your Cisco software, propose appropriate updates, provision Cisco appliances, copy software images/, activate and verify your update, tune throughput, resolve problems, and train your IT staff how to get the benefits of any significant new features.
Expert Wireless Engineering and Support Services
Progent's wireless solutions consultants have broad expertise in the implementation and maintenance of wireless networking technology and can assist your IT team to design, configure, administer and troubleshoot wireless ecosystems that are compliant, resilient, expandable, simple to manage and operate, able to support your critical applications, and transparently incorporated into hybrid cloud networks. Online and on-premises expertise provided by Progent cover a variety of wireless technologies and include smartphone integration, Wi-Fi network infrastructure planning and deployment, wireless site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.
Stealth Penetration Testing
Stealth penetration checking is a key component of any overall network security strategy. Progentís security experts can perform thorough unannounced intrusion security checks without the awareness of your organization's in-house IT staff. Unannounced penetration testing shows whether existing security defense systems such as intrusion incident warnings and event history analysis are properly configured and consistently observed.
Contact a Progent Network Support Expert
To see how to get in touch with a Progent computer consultant for online or on-premises expertise in , call 1-800-993-9400 or go to Online Network Help.