For small office computer networks located anywhere in the state ofMaine, Progent's Microsoft certified engineers can provide phone support and remote troubleshooting to solve your network systems troubles fast and affordably. Progent has acquired enterprise-grade expertise, sophisticated tools, and support databases to diagnose and resolve IT problems without the cost and delays normally associated with in-person service visits.
If yourMainesmall business is located beyond the larger metro areas such asPortland, Lewiston, or Bangor, your local network support choices may be limited in expertise, or not available during a crisis. This can result in a computer network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progentís team of seasoned network professionals average more than twelve years of real-world computer industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a extensive range of customers. This means you get not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to provide efficient network solutions.
Simple Engagement and Billing Structure
Progent's simple by-the-minute billing policy requires no complicated contracts, retainers or hidden fees. Many other companies have minimum charges or other extra charges that increase service. For remote support from Progent during regular working hours, you only pay for the time spent resolving your issue. If it only requires ten minutes to solve your issue, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent expert is actually on premises working on your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you might have to pay for our expertís travel time, but never an increased emergency rate. Since Progent maintains a large pool of engineers located throughout the entire service territory, an available expert is usually close by to help. Progent can in addition dispatch onsite technical support to most zip codes in the United States within one business day of answering a support request. Progent's online technical support team has delivered assistance to small companies in every state in the U.S (Refer to Progent's customer testimonials.)
Wireless Site Survey
Progentís Wireless Site Survey helps you to plan and install a WiFi LAN optimized for your facilities, providing your business a wireless solution that delivers the reception, speed, capacity, QoS, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive on-premises service. Progentís on-premises survey features onsite inspection, RF and security assessment of your current wireless network, evaluation of your buildingís layout, measuring for RF interference, RF propagation modeling, identification of the best locations for client-requested Wireless Access Points such as Cisco Aironet access points, Cisco Meraki access points and Apple AirPort equipment, and a comprehensive document defining the new wireless network.
ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read about Progent's complete ProSight series of value-priced network management outsourcing services for small businesses.
ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service provides complete hosting of a small or mid-size company's production servers in an environment that gives the highest level of availability and expandability and is in addition easy to transfer to any data center. Progent's Private Cloud hosting options are built on mature virtualization techniques that allow small and midsize companies with mixed- platform IT systems to save significantly on the costs of capital equipment, system maintenance, and IT management while achieving world-class fault tolerance and an unprecedented level of vendor independence. Find out more about Progent's ProSight family of managed IT services for small organizations.
SQL Server 2017 Migration Consulting
Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business benefits of migrating to SQL Server 2017 and can help you to plan and implement an efficient migration of your databases and applications to any network architecture including onsite, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support ranging from as-needed architecture assessment or debugging to end-to-end project management to ensure your SQL Server 2017 project is successfully completed on schedule and on budget. To find out more, visit SQL Server 2017 migration expertise.
Progent's Consulting Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, data security, high-availability, mobile computing support, and integrated business intelligence. New features include PolyBase for processing structured and unstructured databases in one appliance for big data applications, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide online and onsite expertise to assist organizations of any size to design, deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Power BI Integration Services
Progent's Power BI experts can help your business to plan, deploy, manage, enhance or debug your Power BI environment. Progent can also help you to organize your source data for Microsoft Power BI visualizations. Progent can help you build and administer a local, cloud based, or hybrid architecture to run Power BI. For details, visit Progent's Power BI consulting services.
Microsoft Desktop Virtualization Consulting
Microsoft's virtual desktop technologies reduce the effort needed for network administrators to install software programs so they are consistent across a corporate user base, provide the power to control access to critical data, and enable quick installation of new or upgraded workstations. In Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services. Microsoft's new VDI infrastructure that powers Remote Desktop Services streamlines client access, enhances responsiveness, tightens security, unifies management, and offers an almost transparent user environment. Progent's desktop virtualization engineers can assist you to assess the strategic advantages of Microsoft's virtual desktop technologies, configure test and production environments, improve your system architecture to support virtual desktops efficiently, evaluate and resolve security issues, and train your IT administrators to follow industry best practices to achieve a fast ROI from desktop virtualization.
Progent's Customer Testimonials
Progent has provided remote or onsite technical support assistance to companies in each state in the country. Many of these clients have indicated their high regard for Progent via testimonials to the excellence of Progent's support personnel. Check out Progent's client testimonials to learn what people say concerning the high level of Progent's consulting services
Altaro VM Backup Software for Backup and Disaster Recovery
Altaro VM Backup software provides small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted architectures and also enables cost-effective backup to Microsoft Azure storage. Top capabilities include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, item-level recovery options for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for managing large-scale deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a wide range of consulting services to assist you to plan, deploy, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup. For more information, go to Altaro VM Backup Consulting.
VMware NSX Network Virtualization
VMware's NSX virtual network technology allows you to create entire networks in software. NSX permits virtual networks to be deployed instantly and managed with a high level of automation independent of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly recover the complete logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to design, deploy, test and administer a DR solution powered by VMware SRM and VMware NSX.
64-bit Processing Upgrade Support Services
Progentís 64-bit migration specialists can help you to update your servers and desktop PCs efficiently from 32 to 64 bits. Progent can help your company to understand the costs and benefits of moving to 64-bit computing, design a cost-effective migration process that minimizes operational disruptions, and deliver timely online help to assist you to configure 64-bit software and application programs on your existing computers. Progent's Microsoft-certified engineers can help your company to integrate the 64-bit editions of Microsoft products such as Microsoft Windows Server, SQL Server, Microsoft Windows 10, and Microsoft Office Excel.
Virtualization techniques allow businesses to maximize resource utilization, simplify network operations, and improve application uptime and data protection. run multiple virtual machines on a single physical computer. Typical usage scenarios for virtual servers include resource consolidation, low-cost hosts for applications that only run on older OS software, and affordable isolation of software programming or pilot environments from production ones. Progent's virtualization technology consultants can provide Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization support services, Windows 2008 Hyper-V Virtualization consulting, VMware vSphere and vCloud planning and deployment, VMware NSX network virtualization architecture and management, and Citrix XenServer assistance. Progent can install virtual machines to maximize speed, fault tolerance and ease of administration while at the same time cutting costs; suggest and validate disaster recovery strategies that reduce productivity loss in the event of a catastrophe; and provide continuing support, repair, and engineering assistance as virtualization technology evolves.
Talk to a Progent Network Support Expert
To learn how to get in touch with a Progent computer support expert for online or on-premises support, phone 1-800-993-9400 or go to Remote Network Support.