For office networks located within the state of Michigan, Progent's Microsoft and Cisco certified professionals can deliver remote phone assistance and remote troubleshooting to resolve your computer network problems fast and cost effectively. Progent has developed enterprise-level skills, sophisticated utilities, and support databases to identify and resolve network problems without the cost and time delays normally associated with onsite technical service calls.

If your Michigan organization is situated outside of the larger urban areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your local network systems support options may be limited in skills, or unavailable during urgent situations. This can result in a network environment that is unusable or causing wasted time due to technical issues continuing for too long. Progent’s team of field proven network consultants average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a diverse range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with proven methods for applying that expertise to deliver cost effective network solutions.

Juniper Support
Progent's Juniper-authorized network consultants can help you to design and deploy Juniper Firewall and VPN technology, optimize and support your infrastructure, and upgrade smoothly from outdated equipment to current versions. Progent's Junos OS engineers can provide support for Juniper's premiere network control software to help your business to simplify the management and improve the protection of your Juniper VPN appliances and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system platformS and can help organizations maintain environments that incorporate a mix of Juniper's software platforms.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Unified CM, originally known as CallManager, or with Unified CM Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM applications that include Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's consultants can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Part-time CIO Support Services
Progent can supply organizations with an IT management expert who can act as a temporary or part-time Chief Information Officer. This experienced technology executive can offer strategic direction to assist your company to deploy sensible technology to improve business operations so they align more closely with your business objectives. Your business can create and implement a well conceived IT strategy without incurring the cost of a full-time senior IT executive. Vital services Progent's temporary Chief Information Officer can carry out include strategic planning, rationalizing IT budgets, building and tracking models for ROI, analyzing workflows, reviewing contracts with vendors, defining security and compliance policies, business impact analysis, automating network management, software revision management, IT asset documentation control, and disaster recovery/business continuity planning.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA in 2010 to verify a consultant's ability to design, implement, and support IS control mechanisms to mitigate network risk. Progent can provide the expertise of a CRISC-certified risk management expert to help your company to develop and execute a risk management strategy based on industry best practices identified by CRISC and crafted to match your company's risk appetite, business goals, and IT budget.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact your network. Learn about the complete ProSight family of affordable managed services for small organizations.

CISA-certified Cybersecurity Audit Consultants
The CISA accreditation is a globally recognized achievement that represents expertise in information system security auditing. Certified by ANSI, the CISA credential has consultants pass an extensive examination given by the ISACA professional association. Progent can provide the expertise of a CISA-Premier network security audit consultant trained to help businesses in the areas of IS audit process, information technology governance, systems and architecture ROI, information technology service delivery, protection of information assets, and business continuity preparedness.

Barracuda Backup On-premises and Cloud Data Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size organizations. A Barracuda Backup deployment can incorporate a custom-designed hardware storage device manufactured by Barracuda or a virtual appliance with similar features but which uses your own storage hardware. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad array of consulting services to assist your business to design, integrate, operate and repair a BDR solution based on Barracuda technology. For more information, visit Barracuda Backup and disaster recovery consulting and management.

Ransomware Removal and Recovery Consulting
Progent can provide the help of seasoned ransomware recovery experts with the knowledge to restore an information system victimized by a ransomware virus like Ryuk, Dharma, NotPetya, or Locky. To learn more, visit ransomware removal and recovery services.

After-hours Online Support
Progent's low-priced after-hours online technical support program offers companies round-the-clock availability of remote support from Progent's TRC. Support services available beyond standard work hours include resolving problems with Microsoft-based server products, MS Windows desktop support, help with Microsoft Office applications, system backup and restore, and basic routing and switching help for Cisco networking products.

Planning, Integration and Support Expertise for System center 2012 R2
Progent's Microsoft System Center consultants have over a decade of experience deploying, supporting and troubleshooting the key components included with System Center and can assist you to design, deploy, manage, and repair your Microsoft System Center 2012 R2 solution to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent also offers System Center 2016 migration planning and support to help you to transition to the latest version of System Center from a previous release or from a third-party IT management platform to deliver the benefits of enterprise-class provisioning, automation, security and compliance, plus infrastructure and critical application availability and performance monitoring.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants can provide remote or on-premises expertise to assist businesses of all sizes to design, implement, maintain, update or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers in-depth support for all the products, technologies and services that make up creating an end-to-end Cisco Jabber solution including Cisco network devicesand management software, Microsoft Office 365 apps, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP trunking, WiFi networks, security and compliance, cloud computing, immersive telepresence systems, PBX systems, business continuity, and other pieces of a modern collaboration ecosystem.

Comprehensive Reporting of Services
Progent produces full and meaningful reports of all service work to ensure clients do not feel like a hostage to their IT service organization. Progent sends e-mail accounts of support activity immediately after completion of each service interaction, and also encloses a hard copy along with monthly invoices. Comprehensive IT support documentation makes it easier for customers to transfer to a different support provider or assume more support duties in house. Good support documentation also give management the information required to assess the quality of support services and develop more realistic network budgets.

ProSight Managed Services for Network Monitoring and Management
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight series of outsourced network management services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, patch management, cloud-based backup/recovery, infrastructure management, virtual machine hosting, and network documentation management. To read Progent's eBook about the advantages of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

Contact a Progent Computer Consultant
To find out how to contact a Progent network support expert for remote or onsite help in , phone 1-800-993-9400 or visit Online Network Help.