For office network systems located anywhere in the state of Michigan, Progent's Microsoft and Cisco qualified professionals can provide remote phone assistance and troubleshooting to fix your computer network problems fast and affordably. Progent has acquired top-notch skills, sophisticated utilities, and support databases to identify and resolve network problems without the expense and time delays normally associated with in-person technical service calls.

If your Michigan small business is located outside of the larger urban areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your nearby computer support options may be limited in expertise, or not available during an emergency. This can result in a network environment that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís group of seasoned network engineers average more than ten years of real-world IT industry experience, in the trenches of network support, performing a extensive variety of technical projects for a broad range of clients. This means you get not just the technical skills needed for the job, but an expert with proven methods for applying that expertise to assist with cost effective network solutions.

Online Education for Popular Desktop Apps
Progent offers online classes for an array of client software. Progent's Online training covers topics that include Microsoft Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA macro development, Publisher co-editing, Outlook calendar sharing, Microsoft Office Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 configuration. Webinar-based learning offers the benefits of traditional in-person sessions, such as instant interaction between clients and trainers, but eliminates the costs of transportation and the challenge of trying to synchronize the availability of multiple students.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Certified Partner, every Progent consulting expert has access to the technical and educational resources required to deliver the best information technology support possible. Progent's network outsourcing, Help Desk Call Center, Office 365 integration expertise, and software programming services allow small and midsize business customers to take advantage of the broad array of knowledge associated with the IT departments of big companies without the significant cost and distraction of maintaining a large in-house support team.

MS Project Server Consulting
Progent's certified Microsoft Project Server and Project Online experts offer comprehensive online and onsite support services for Microsoft Project Server and for all Microsoft platforms that work closely with Microsoft Project Server. Consulting services provided by Progent include Microsoft Project Professional set up, SharePoint Server 2013 planning and configuration, Microsoft SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 troubleshooting,Excel and Office 365 Excel application support, and Office PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE network consultants to assist you to optimize your infrastructure to accommodate local, branch office, home-based, and mobile users so that they can utilize Microsoft Project Server to collaborate securely and productively. Progent's security consultants can help your IT team to define and police security workflows that protect sensitive project information without interfering with the efficient sharing of legitimate information.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment alternatives for urgent network support include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 payment terms are available for regular corporate accounts.

Progent's Consulting, Development and Training Services for Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a wide variety of remote support services to help your organization to design, develop, test, deploy, administer, and debug business applications powered by any release of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to move your existing Excel solutions to the latest versions of Excel, support Excel on iOS and Android mobile devices, and resolve compatibility issues between various releases of Excel. Progent can provide as-needed support to clients who need a fast solution to a stubborn problem related to Excel and Progent also offers full project management services for upgrading or developing line-of-business application software based on Office Excel. Progent's affordable online training for Office Excel can be custom tailored to meet the special requirements of individuals or groups.

Some Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the common remote Cisco router support services offered by Progent include setting up hostname, DHCP, routing maps, clock, security logon banner and user accounts; configuring iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing configuration, line settings and BGP peering arrangements; upgrading router's IOS image; validating router failover; troubleshooting VPN tunnel and routing problems; producing a network diagram and documenting configuration; plus security and disaster recovery planning.

Cisco Unified Communications Manager and Cisco Unified CM Express Consulting
Cisco Unified Communications Manager (CUCM), formerly known as CallManager, functions as the foundation of Cisco's communications and collaboration portfolio. CUCM and Unified Communications Manager Express (CME) offer a modern IP-PBX solution by integrating with applications such as Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can assist with any aspect of Unified Communications Manager setup and debugging in areas that include integrating VoIP phones and desktop video phones, designing dial plans, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, designing UCS server clustering systems for high availability, and integration with Microsoft Exchange Server.

Online Technical Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert online support for Microsoft and Cisco-based systems anywhere in the U.S. Progent's certified engineers have the expertise to help you to analyze and solve tough network problems rapidly and affordably. The scope of technical expertise represented by Progent's team of engineers allows them to escalate even the most challenging issues to appropriate subject matter experts as necessary. Whether you require occasional phone support and online troubleshooting or ongoing availability of a Help Desk Technical Response Center, Progent's consultants can provide your organization with enterprise-level expertise without the cost and management hassle of running a big in-house IT organization.

PC and Mobile Device Centralized Administration Consulting
Progent offers Configuration Manager 2016 cloud integration, Microsoft System Center Configuration Manager planning and installation and Intune integration help to centralize and streamline the administration of your desktops along with your Cloud-connected mobile devices. Progent can help you to migrate efficiently to Configuration Manager 2016 from an older device management platform or assist you to modify your current SCCM 2016 environment to accommodate your changing IT needs.

Windows Server 2012 R2 Integration Services
Progent's Microsoft-certified Windows Server 2012 consulting experts can help you to assess the business value of Windows Server 2012 R2 for your company, develop test systems and rollout plans, optimize your network for local, multi-site, cloud-based, and hybrid datacenters, train your IT support, staff, create an enterprise-wide security strategy, automate network management, assist with application development, and generate and test a disaster recovery/business continuity plan. If you are thinking about upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can help you to evaluate the value of Windows Server 2016 for your business and plan and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model.

Automated Server Monitoring with System Center 2016 Operations Manager Operations Manager
Progent provides a variety of Network Support Bundles built around the advanced problem solving abilities of Operations Manager, a cutting-edge network management software platform that tracks the availability, speed and protection of your IT system and detects anomalies before they can bring down your network. To provide more insight concerning the performance and stability of your system infrastructure, Progent can help you integrate and manage popular network monitoring tools powered by Linux.

Consulting and Troubleshooting Expertise for SCOM 2012
Progent's Microsoft-certified SCOM 2012 consultants have more than 10 years of experience planning, deploying, enhancing and fixing Microsoft SCOM environments and offer companies of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to import and tune Microsoft SCOM 2012 management packs according to leading practices for tracking network fabric as well as both Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or onsite technical support to help you to fix critical issues uncovered by System Center 2012 Operations Manager. Progent also offers System Center 2016 Operations Manager expertise to help you to migrate cost-effectively from SCOM 2012 to Operations Manager 2016.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a DR solution based on VMware Site Recovery Manager.

Web Development
If you want to revamp your corporate web, develop internal Webs for functions such as human resources or employee training, establish a standout Web presence for a new business, or build world-class, data-driven web applications, Progent can provide talented and experienced web architects and programmers. Progent's consultants can also assist you to support your web solutions by building and maintaining a protected, dependable server and communications environment featuring offsite and wireless access. Services available through Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 training for popular web authoring tools. For database-driven web applications, Progent offers the services of certified Microsoft SQL Server programmers, Oracle programmers and database administrators, and MySQL consultants.

Contact a Progent Computer Consultant
To learn how to access a Progent computer consultant for remote or on-premises help in , call 1-800-993-9400 or visit Remote Network Help.

© 2002- 2019 Progent Corporation. All rights reserved.

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