For business computer networks located throughout the state ofMichigan, Progent's Microsoft and Cisco certified professionals can deliver remote phone help and remote troubleshooting to resolve your network problems fast and cost effectively. Progent has developed top-notch skills, advanced software tools, and support knowledge bases to troubleshoot and repair network problems without the cost and time delays normally associated with in-person technical service calls.

If yourMichigancompany is located beyond the larger metro areas such asDetroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your nearby computer support choices may be limited in technical expertise, or unavailable during urgent situations. This can result in a network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís group of seasoned network engineers average more than ten years of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a broad range of clients. This means you obtain not just the technical competency needed for the task, but a professional with field proven methods for applying those skills to deliver affordable network solutions.

Microsoft Teams Planning and Integration Consultants
Teams is the replacement for Skype for Business Online as Microsoft's premier cloud service for real-time conversation and cooperation. Progent's Microsoft Teams consultants can assist you to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, manage, and troubleshoot a cloud-based or mixed implementation of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

NetDocuments Expert Support
NetDocuments is a cloud-based document management system designed specifically for legal workflows. Progent offers access to NetDocs specialists who can provide high-level guidance to help your organization to plan, configure, administer, optimize, or troubleshoot a document management system environment based on NetDocuments. For information about Progent's consulting support for NetDocs, visit NetDocs DMS consulting services.

Cisco Unified CM and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, previously branded CallManager, functions as the heart of Cisco's communications and collaboration portfolio. Unified CM and Unified CM Express offer a modern IP-PBX by integrating closely with applications that include Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager experts can help with any aspect of Unified Communications Manager setup and troubleshooting in areas that include integrating VoIP phones and desktop video phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE networking support, creating Cisco UCS server failover systems for high availability, and integration with Microsoft Exchange Server and Skype for Business.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network. Learn about Progent's complete ProSight series of affordable outsourced network management services for small and medium-size organizations.

High-level Project Management Consultants
For enterprise project management assistance, Progent offers access to veteran information technology professionals with years of experience as IT project managers for program development, business technology implementation, and business process engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide advanced management skills to assist enterprise customers to adhere to leading practices to make sure strategic projects are completed on schedule and within budget.

Migration Support services for SharePoint 2013
Progent has been delivering SharePoint consulting services since the first product was released over a a dozen years, and Progent has the scope of IT know-how to assist organizations of all sizes to design and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring substantial business value to your IT investment. Progent's Microsoft-certified consultants can assist your company to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from older releases of SharePoint or from another collaboration environment; decide if an on-premises, Cloud-based or hybrid deployment is most sensible for your company; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can assist in individual jobs related to your SharePoint 2013 deployment.

Progent's Integration and Troubleshooting Services for SQL Server 2014
Microsoft SQL Server 2014 incorporates significant improvements in critical areas including performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates seamlessly across all types of applications including Online Transaction Processing, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and onsite services including system design, configuration, management, troubleshooting, and application development services to help businesses of all sizes to realize maximum business value from their SQL Server 2014 investment. If your organization is already running Microsoft SQL Server 2014, Progent can help your company to carry out a cost-effective upgrade to SQL Server 2016.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk consultants and Cisco CUBE integration experts can assist your business to design, deploy, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent can provide cost-effective online or on-premises support to help companies to migrate smoothly to a productive communications ecosystem that delivers fast ROI. Progent's certified Microsoft collaboration experts can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business Server and Lync Server for connectivity to a SIP-based IP PSTN trunk.

After-hours Remote Support
Progent's affordable after-hours remote support program provides companies round-the-clock availability of online support from Progent's TRC. Support services available beyond standard work hours include fixing problems with Microsoft servers, Microsoft Windows desktop troubleshooting, help with MS Office applications, network and system backup and restore, and fundamental routing and switching support for Cisco networking products.

Cisco IOS software Update Support
If your network includes Cisco routers, you could be using an outdated release of Cisco IOS, the control software powering almost all Cisco router as well as the latest Cisco switches. Cisco frequently provides upgrades to IOS to fix problems, shore up security weaknesses, or improve functionality. However, updating IOS and other Cisco control software can be tricky, depending on your Cisco equipment and your system infrastructure. As an example, there may be limitations of internal RAM that could cause a new software release to execute improperly. Progent's Cisco CCIE network engineers offer a broad selection of support services associated with upgrading Cisco IOS software or any Cisco software platform like IOS EX, CallManager or Unified Communications Manager. Progent can perform inventories of your Cisco software, recommend sensible upgrades, prepare Cisco appliances, copy software images/, configure and verify your new software, optimize performance, troubleshoot problems, and train your network support managers how to get the benefits of any important new features.

Data Protection Manager Support
System Center 2016 Data Protection Manager offers small and mid-size businesses near-continuous backup and easy restore capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive backup for critical platforms like Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux virtual machines, supports virtual machines running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can assist you to design, deploy, administer, and troubleshoot a multi-site backup/restore system powered by DPM 2016. Progent can assist you to migrate from an older version of DPM or from a legacy system, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployment models. Progent offers online or onsite consulting expertise and can provide as-needed expertise to help you through challenging issues or provide comprehensive project management services to help you finish your Data Protection Manager 2016 deployment on schedule and on budget.

Get in Touch with a Progent Computer Support Expert
To find out how you can contact a Progent network consultant for remote or onsite help, call 1-800-993-9400 or go to Remote Network Help.



An index of content::

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    Progent's consultants can provide Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X expertise, Mac integration with Windows networks, Entourage and Exchange Server expertise, security services, and custom training. Progent can assist businesses to migrate to macOS from OS X or earlier editions of OS X and Progent can offer help with macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone integration and iPad synchronization, or migrating to Apple's iCloud. For computer environments based solely on Mac OS X or for systems with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, integrating and maintaining a network environment that is available, safe, fast and able to achieve your company's objectives.

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