For small business network systems located anywhere in the state ofMichigan, Progent's Microsoft and Cisco qualified technical team members can provide phone help and troubleshooting to repair your network problems fast and affordably. Progent has developed enterprise-grade expertise, software tools, and support knowledge bases to diagnose and repair network problems without the expense and time delays normally associated with in-person service calls.

If yourMichiganorganization is located outside of the larger metropolitan areas such asDetroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your nearby network support choices may be limited in expertise, or unavailable during urgent situations. This results in a computer network that is unusable or causing productivity loss due to technical problems persisting for too long. Progentís group of seasoned network professionals average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a varied range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with proven methods for applying those skills to provide efficient network solutions.

Planning Support services for SharePoint 2013
Progent has been delivering SharePoint consulting services since the first product was released over a decade ago, and Progent has the breadth and depth of technical knowledge to help organizations of any size to design and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from a different collaboration environment; decide whether an in-house, Cloud-based or hybrid deployment is best suited for your organization; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can assist in specific jobs associated with your SharePoint 2013 migration.

Fortinet Firewall Consultants
Fortinet next-generation firewalls are industry leaders in offering top performance for SSL inspection. Progent's Fortinet firewall consultants can assist you to deploy your Fortinet FortiGate firewalls to protect your IT resources at the enterprise edge, within the data center core, at branches, and in the cloud. To learn more, refer to Fortinet NGFW firewall consultants.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, originally named CallManager, or with Unified CM Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications such as Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco SRST systems for high availability.

Progent's Consulting Support for Microsoft SQL Server 2016
SQL Server 2016 introduces significant enhancements in performance, scale, security and compliance, availability, mobile computing support, plus built-in analytics and reporting. New features include PolyBase for handling SQL and NoSQ databases in one appliance for data warehousing, R language integration, Always Encrypted mode, Mobile Report Publisher, and centralized control over on-premises and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consultants offer remote and onsite expertise to assist organizations of any size to design, implement, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft technologies including Windows Server, Exchange, SharePoint, Microsoft Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager.

ERP Consulting Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies more than 25 years of background helping manufacturing, distribution and service organizations to simplify complex supply chains and improve the efficiency of critical business processes to bring products to market fast and adhere to customer schedules dependably. Progent can provide the skills of an ERP consultant with over 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or onsite services that can range from as-needed advice to comprehensive solution design and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and database administration. For more information, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft supports transparent hybrid networks that integrate Office 365 Exchange Online and local installations of Exchange. This permits you to have some Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any phase of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can deliver as-needed expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is successfully completed on schedule and within budget. To learn more about Progent's online consulting services for hybrid Office 365 and on-premises Exchange systems, refer to Office 365 integration with on-premises Exchange.

Progent's Client Testimonials
Progent has provided online or on-premises IT consulting help to companies in each state in the United States. Many of these customers have shown their high regard for Progent through testimonials to the high quality of Progent's support personnel. Take a look at Progent's client testimonials to learn what people say concerning the high level of Progent's IT services

Progent's Cloud Integration Services for Microsoft Windows 2012 R2 Server Essentials
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level operating system that allows small businesses to transition from the older stand-alone in-house datacenter to the new hybrid computing paradigm that combines local and virtualized cloud-based resources. Progent's certified Windows Server 2012 R2 Essentials consulting experts can provide budget-friendly remote consulting and technical support services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the possible productivity and cost benefits of moving to Essentials and implementing a hybrid on-premises/cloud design for your computing ecosystem. Progent offers comprehensive project management support so you can design and execute an efficient migration to Microsoft Windows Server Essentials, Office 365, and other Microsoft Cloud platforms and services. (Find out about Progent's Office 365 integration with on-premises installations of Exchange and Azure integration consulting services.) Progent also offers as-needed consulting help, troubleshooting, and customized training.

Virtualization Consulting
Virtual compute, storage and networking techniques allow IT organizations to maximize resource utilization, simplify network management, and improve application continuity and security. run multiple virtual machines on one physical processor. Common applications for virtualization include hardware efficiency, low-cost platforms for applications that require outdated OS software, and economical segregation of application programming or testing environments from production systems. Progent's virtual server engineers offer Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking support services, Windows 2008 Hyper-V Virtual Server consulting, VMware vSphere and vCloud deployment, VMware NSX virtual network design and integration, and Citrix XenServer assistance. Progent can install virtual machines to optimize performance, fault tolerance and ease of administration while simultaneously lowering expenses; suggest and test business recovery plans that reduce downtown in the event of a catastrophe; and provide continuing maintenance, repair, and consulting services as computer technology evolves.

Help Desk Sharing Services
Progentís Help Desk sharing services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. To learn more, visit Progentís Co-managed Help Desk services.

VMware NSX Network Virtualization
VMware's NSX network virtualization technology enables you to build entire networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also permits non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly recover the entire logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM and VMware NSX.

Palo Alto Networks PA-Series Firewall Integration Consulting
Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks firewall appliances to create a modern security ecosystem that spans your data center and cloud assets and protects any user anywhere with any endpoint device. To find out more, visit Progent's Palo Alto Networks PA-Series firewall integration services.

Get in Touch with a Progent Network Support Expert
To find out how you can access a Progent network consultant for online or onsite assistance in #(state), phone 1-800-993-9400 or go to Online Network Support.



An index of content::

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    If you are an information technology consultant with technical support experience, joining Progent and assisting our customers will expand your abilities via collaboration with our staff of motivated, world-class consulting experts. Progent's concentration on offering IT consulting and technical support to small businesses will give you the chance to work closely with business leaders and add tangibly to the growth of exciting organizations. In addition, Progent's virtual office network provides the most advanced technology for off-site support and wireless connectivity to allow you to deliver fast fixes when you troubleshoot business-critical problems.

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    Progent's Microsoft-certified Intune consultants can assist you to understand the business value of utilizing Microsoft Intune for administering your web-facing mobile devices including laptops, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent can help your company to define security policies, plan and deploy pilot environments to confirm the appropriateness of Microsoft Intune for your environment, deploy Intune across your enterprise, integrate Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune deployment.

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    ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, VPN, and web caching solution for securing the Internet-facing networks of any organization against a wide range of attacks. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 support professionals can help you design, cost-justify, pilot, install, customize and support the Standard or Enterprise version of ISA Server on your information system.

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    Progent's Microsoft-certified consultants can help your organization to support System Center 2007 Configuration Manager to streamline administration, enhance compliance, and increase worker output by ensuring that operating systems and applications are always current, managing licensing, and monitoring usage profiles to help you make informed buying choices. When your organization is set to update your SCCM 2007 change management solution, Progent can assist you to prepare for and implement a smooth migration to System Center 2012 Configuration Manager.

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    Microsoft Forefront TMG 2010 builds on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that acts as a single-server solution for an array of security features including an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security reporting features, allows customized reports generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual server to lower costs and improve availability. Progent's Microsoft-certified engineers can help you to design and carry out pilot and production deployments; interface Forefront Threat Management Gateway with Windows Server 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Forefront Threat Management Gateway 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide continuing support and repair services. Progent's consultants can also help your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent is convinced that a well designed and implemented information system is a pivotal factor for accelerating a company's growth, and we follow this credo in our own network environment. We have created a zero-downtime virtual office network that allows Progent's in-house engineers and authorized contractors to offer fast and efficient support, collaborate closely on complex jobs, and experience professional and private growth by being part of an exciting business ethos of personal drive and independence.

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    Progent's disaster recovery planning and business continuity consultants can help you create a disaster recovery plan in case of an IT system disaster. Progent can show you how to develop a comprehensive disaster recovery plan that includes scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, fault-tolerant system solution that takes into account availability issues involving a broad array of infrastructure technologies and processes.

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    Progent can provide enterprise clients the services of a NetApp-certified consultant to deliver remote or onsite expertise for NetApp's entire portfolio of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN storage solutions supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, storage management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to help you to resolve issues with NetApp SAN storage deployments quickly and affordably based on best practices.

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    The Help Desk support delivery model adopted by Progent gives small businesses an affordable option to dependence on independent service individuals by offering extensive technical knowledge accessible to multiple support teams, optional round-the-clock access to urgent help, fast escalation to world-class experts for handling even the most difficult issues, support consistency and reliability, prompt follow-up enforced by seasoned IT service managers, a variety of convenient techniques for requesting support jobs, plus excellent progress visibility made possible by ticket tracking and available via a web-based portal.

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    Progent's Cisco-certified Wi-Fi integration consulting experts can assist you to deploy, manage, and debug Cisco Wi-Fi products including Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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    Progentís wireless consultants can help small organizations design, select, test, configure and maintain protected building-to-building wireless bridges that integrate seamlessly into your IT network while providing a degree of protection that equals or exceeds wired connections. Progent offers experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can help you identify and deploy the wireless connectivity solutions that match your company requirements.

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    Progent offers the support of certified consultants as well as seasoned software developers, database administrators, project management experts, network infrastructure engineers, disaster recovery planning specialists, and certified data security consultants to assist your business to assess the potential benefits of Microsoft SQL Server 2012 for your organization, set up test systems at your site or at Progent's test lab, plan and carry out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from other RDBMS solutions, and define an efficient and secure network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.

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  • Les Kent has a 35-year history of effective technology integration, corporate management, marketing, and operations. He has demonstrated a talent for developing sophisticated information technology solutions in his roles as as a system architect, application developer, project manager, implementation consultant, and problem solver for small companies, start-ups, and global corporations.

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    Database Administration Consulting Services

    Progent's Microsoft-certified database application developers can provide small and midsize businesses online DBA and programming services for leading RDBMS products including MS SQL Server, Oracle, MySQL, and Office Access. Consulting support available from Progent include installation and integration, database architecture and programming, administration services, replication solutions, capacity planning, performance tuning, migration, information security, backup/restore systems, problem solving, and training.

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