For small office computer networks located throughout the state of Minnesota, Progent's Microsoft and Cisco qualified consultants can provide remote phone help and remote troubleshooting to fix your computer network problems quickly and affordably. Progent has developed enterprise-level expertise, sophisticated tools, and support databases to troubleshoot and resolve IT problems without the high cost and time delays normally associated with on-site service calls.

If your Minnesota company is located beyond the larger urban areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your nearby network systems support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a network environment that is unstable or causing wasted time due to technical issues continuing for too long. Progent’s group of seasoned network consultants average more than ten years of real-world computer industry experience, in the trenches of network support, performing a broad variety of technical tasks for a extensive range of clients. This means you obtain not only the technical know how needed for the task, but a professional with field proven methods for applying that expertise to deliver affordable network solutions.

Consulting and Troubleshooting Services for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consulting experts can assist businesses of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and library resources; design, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your company to move from an older edition of SCVMM or from a third-party virtualization management platform, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 environment to make sure you realize maximum business value.

Wide and Deep Experience with Business Networks
Progent’s team of more than 80 computer network consultants means customers can take advantage of the leverage of over 1,000 years of combined experience and shared knowledge to repair the most vexing IT issues. Progent’s certified network engineers have the experience to identify fixes quickly and deliver them affordably.

In-depth Expertise in Microsoft's Popular Server Technology
Progent provides broad expertise in Microsoft’s popular server platforms and applications. Progent can provide Windows Server 2012 R2 planning and deployment, Windows 2008 R2 engineering services, Microsoft Windows 2003 technical support, Windows 2000 expertise, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 troubleshooting, Microsoft Exchange 2007 consulting services, SQL Server 2016 integration and development, and SQL Server 2012 and 2014 assistance.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the top tier of organizations that work closely with Microsoft, have proven their IT skills, and have confirmed client references. Microsoft Gold Certified Partners must maintain large staffs of IT experts who have undergone comprehensive proficiency testing. Gold Certified Partners are given access to special support and training opportunities from Microsoft and early access to beta software for training and piloting purposes.

Eliminate Dependence on an Individual Freelance Consultant
By developing a relationship with a full-service computer consulting and support firm such as Progent rather than with an individual freelance consultant, you are assured fast access to capable professionals whenever you require them. You do not have to be concerned that illness, training, vacations, or conflicting priorities with other clients will cause you to be with no help during an emergency.

Common Examples of Remote Consulting Services Offered by Progent for Cisco Routers
Some of the typical remote Cisco router consulting services available from Progent's certified Cisco experts include setting up hostname, IP addressing, routing tables, NTP, security logon banner and user accounts; configuring HSRP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing tables, line settings and BGP peering arrangements; updating router's IOS image; validating failover; resolving VPN problems; creating a network diagram and documenting router setup; plus policy and fault tolerance strategy.

Comprehensive IT Support for Systems at Colocation Data Centers
There are several hundred enterprise-class data center colocation sites in the San Francisco Bay Area and major metropolitan areas across the U.S., and Progent's colocation center support group can improve your network's fault tolerance and performance by helping you select a colocation site that meets the specific requirements of your company including geographic proximity, space, communications, affordability, and value-added features and services. Progent’s colocation center IT services are designed for businesses with equipment located at collocation hosting sites and in need of on-demand on-premises service at the colo facility as well as online support from Microsoft and Cisco certified professionals. Progent offers a selection of collocation center consulting services such as system architecture analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications networking, development and deployment of non-stop systems, architecting and implementing layered security defenses, firewall integration and troubleshooting, designing load balancing solutions, and creating fault tolerant server and storage cluster configurations.

Progent's Consulting and Development Services for Microsoft SQL Server 2014
Microsoft SQL Server 2014 incorporates significant improvements in key areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works seamlessly across all workloads including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and on-premises consulting services that include system design, configuration, management, troubleshooting, and application development expertise to help organizations of all sizes to realize fast return from their SQL Server 2014 deployment. In case your organization is already running SQL Server 2014, Progent can help you to perform a cost-effective upgrade to Microsoft SQL Server 2016.

Exchange Server 2013 Upgrade Consulting
Progent offers expert Exchange 2013 migration support such as cost/benefit evaluation, outsourced or co-sourced project management, site analysis, specification of new software and equipment required, preparing your Active Directory (AD) forest and its domains to work with your Exchange Server 2013 environment, configuring DAGS that provide HA and resilience to your Exchange mailboxes, system testing at a client's site or at Progent's test facility, managing temporary coexistence between Exchange Server 2013 and older editions of Exchange Server, deployment of the production Exchange environment, deactivating the previous system, and webinar training for client's support staff and end users.

Wireless VoIP Phone Integration and Troubleshooting
Integration of Cisco's wireless IP phones usually demands that you configure and optimize numerous key pieces of your Wi-Fi infrastructure including access points, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's wireless VoIP phone configuration and troubleshooting consultants can provide remote and onsite assistance to help your organization build and administer a Cisco wireless IP phone solution by providing integration services that range from debugging the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

Office 365 Integration with On-premises Exchange
Microsoft supports transparent hybrid ecosystems that combine Office 365 Exchange Online and local Exchange. This allows you to have some Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consultants can assist your organization with any phase of planning, integrating and debugging your hybrid Exchange network. Progent's Exchange consultants can deliver as-needed expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is successfully completed on schedule and on budget. To find out more about Progent's online consulting expertise for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.

Detailed Documentation of Services Delivered
Progent produces full and meaningful documentation of all support activity to make sure clients do not feel “captive” to their support organization. Progent sends e-mail documentation of support activity shortly after completion of each support task, and also sends a hard copy along with monthly invoices. Complete IT service reporting makes it easier for clients to move to a new service organization or assume more support duties in house. Complete support reporting also give management the information needed to evaluate maintenance services and develop more realistic IT budgets.

Spam and Virus Filtering Services and Email Encryption
Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to provide web-based management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.

Get in Touch with a Progent Computer Consultant
To find out how you can access a Progent network support expert for remote or on-premises help in , call 1-800-993-9400 or go to Remote Computer Help.














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