For small office networks located anywhere in the state of Minnesota, Progent's Microsoft qualified consultants can deliver phone assistance and remote troubleshooting to repair your computer system issues quickly and affordably. Progent has developed world-class expertise, sophisticated utilities, and support knowledge bases to diagnose and resolve computer network problems while avoiding the cost and time delays normally associated with on-site technical service dispatches.

If your Minnesota small business is situated outside of the larger metro areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your nearby network systems support options may be limited in expertise, or not available during urgent situations. This results in a office network that is unusable or causing wasted time due to technical issues continuing for too long. Progent’s team of seasoned network professionals average more than twelve years of real-world industry experience, in the trenches of network support, performing a large range of technical projects for a varied range of clients. This means you get not just the technical know how needed for the job, but a professional with proven methods for applying that expertise to provide cost effective network solutions.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Data Center
The Progent Test and Training Lab located at the Herakles/QTS Internet Data Center in Sacramento includes a collection of advanced servers and network equipment intended to be used online or on premise to accommodate piloting, evaluations, performance testing, repair, disaster recovery planning, education, and other reasons to help Progent's clients succeed with large-scale IT initiatives.

Network Support for Local Governments and School Districts
Progent has extensive experience delivering a broad range of online network consulting and urgent troubleshooting services to local governments and schools across the United States. Progent is one of the industry’s pioneers in providing advanced online IT consulting and has delivered network support to clients in all 50 states. Progent's online IT consulting for local governments saves travel costs and resolves issues more quickly than on-premise support.

Help with Choosing an Internet Service Provider and a Service Package
Progent offers access to the cost-effective services of online Internet connectivity experts to help your organization to assess or update your ISP services so your Internet access solution meets your business needs. Support services available from Progent's engineers include evaluation of your current bandwidth use, carrier and plan comparison and ordering, network provisioning, and managing a seamless switchover to a new carrier and/or service arrangement. Provisioning can include optimizing existing routers and deploying additional ones, implementing firewalls, and designing fault-tolerant BGP configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Consulting and Troubleshooting Expertise for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consultants can assist businesses of all sizes to adhere to best practices to configure SCVMM 2012 hosts and host groups, networking, storage, and library resources; plan, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to upgrade from an earlier release of SCVMM or from a third-party virtualization management system, and Progent can help you to enhance and troubleshoot your existing SCVMM 2012 environment so you get maximum return on investment.

Examples of Online Support Services Available from Progent for Cisco Routers
Some of the popular online Cisco router support services offered by Progent's certified Cisco experts are setting up hostname, DHCP, routing tables, T1, and user accounts; configuring iBGP and HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing tables, line settings and BGP peering arrangements; upgrading router's IOS image; setting up and confirming failover; resolving VPN tunnel and routing issues; producing a network diagram and documenting router setup; plus security and fault tolerance planning.

Juniper Networks Consulting
Progent's Juniper-certified network consultants can help your company to design and deploy Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and upgrade efficiently from outdated devices to current versions. Progent's Junos OS engineers offer expertise with Juniper's flagship network operating system to enable you to simplify the administration and improve the security of your Juniper Networks VPN devices, routers, and switches. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations manage networks that incorporate a combination of Juniper's software platforms.

MS Project Server Expertise
Progent's certified Microsoft Project Server consultants can provide advanced remote and on-premise support for Project Server as well as for all Microsoft products that integrate closely with Project Server. Services offered by Progent include Project Professional set up, SharePoint Server 2013 design and configuration, SQL Server support, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management,Excel and Microsoft Office 365 Excel development, plus Office PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE consultants to assist your company to optimize your environment to support local, branch, home-based, and mobile users so that they can utilize Microsoft Project Server to collaborate safely and productively. Progent's security consultants can assist you to adopt and police security workflows that protect sensitive project information without disrupting the productive sharing of legitimate information.

Design, Deployment and Support Services for Microsoft System center 2012
Progent's Microsoft System Center consulting experts have more than a decade of background configuring, supporting and troubleshooting the key components included with System Center and can help you to plan, configure, manage, and fix your System Center 2012 R2 solution to maximize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent's consultants can help you to migrate to the current edition of Microsoft System Center from a previous release or from another datacenter management platform to provide the advantages of enterprise-class deployment, automation, security and compliance, plus datacenter and critical application performance monitoring.

Response Time of Progent's TRC for Remote IT Support
Progent's Technical Response Center (TRC) is dedicated to providing the highest quality of remote computer support services offered anywhere for both emergency as well as standard issues. For urgent problems that affect multiple workers, key individuals, or a mission-critical program, the TRC can engage within an hour. For standard problems, the TRC will in less than two hours. Under any circumstance, your trouble ticket will be created quickly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you regarding every corrected problem to confirm you are comfortable with the resolution and ready to close out the trouble ticket. Find out more details about Progent's TRC Customer Commitment.

Citrix XenServer Virtualization Consulting
Progent's Citrix certified XenServer virtualization engineers can assist your company to understand the business benefits of XenServer as well as additional Citrix platforms, and can help your IT organization to design, test, implement, troubleshoot, and maintain a XenServer solution. Progent can in addition assess your existing XenServer deployment and help you to optimize consolidation, performance, security and compliance, availability, and recoverability.

Windows Server 2012 Integration Support
Progent's Microsoft-certified Windows Server 2012 R2 support experts can assist you to evaluate the advantages of Windows Server 2012 R2 for your company, develop pilot environments and rollout strategies, tune your infrastructure for on-premise, multi-location, cloud-based, and hybrid environments, train your IT support, staff, develop a corporate-wide security plan, automate IT management, assist with application development, and generate and validate a DR/BC plan.

Collaborative Approach to Support and Technical Problem Escalation
Computer technologies have grown ever more sophisticated. In addition, most small office networks include software and hardware from dozens of different manufactures. This makes computer integration and support increasingly difficult. It is unfeasible for even the most talented engineer to have in-depth familiarity in all facets of computer technology, or broad practical experience in the enormous range of brands, versions, and updates that small companies include in their information networks. Progent follows a team approach to network consulting and relies on application experts to bring in-depth skills when necessary to solve the most intractable problems efficiently, at the least expense to you.

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