For business network systems located in the state of Minnesota, Progent's Microsoft and Cisco qualified technical experts can deliver online help and troubleshooting to repair your network issues fast and cost effectively. Progent has acquired enterprise-class skills, advanced software utilities, and support knowledge bases to identify and fix network problems without the high cost and delays associated with in-person technical service dispatches.

If your Minnesota small business is located outside of the larger metropolitan areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your nearby network systems support choices may be limited in expertise, or unavailable during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progent’s group of expert network professionals average more than ten years of real-world industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a diverse range of customers. This means you get not only the technical know how needed for the job, but an expert with field proven methods for applying that expertise to deliver excellent network solutions.

World-class Cisco Support from Expert CCIE-certified Engineers
Progent’s elite group of Cisco certified CCIE consultants have been awarded a certification restricted to only the most accomplished experts for planning, configuring, implementing, and debugging a wide range of Cisco networking and connectivity products. There are only seven thousand certified CCIEs around the world, and attaining this distinction requires extensive proof of competency through written exams and hands-on testing to make sure that CCIE’s know how to apply theory to real-world problems. CCIE’s have a base understanding of core networking technologies and protocols that enable rapidly creating multi-vendor solutions.

Common Examples of Remote Consulting Services Offered by Progent for Cisco Routers
Some of the typical remote Cisco router support services offered by Progent's certified Cisco experts include configuring domain name, DHCP, routing tables, NTP, and user accounts; setting up HSRP, aggregation, static to EIGRP redistribution, and ECN gateways; reviewing BGP peering arrangements, routing configuration, and line settings; updating router's IOS image; setting up and confirming router failover; resolving VPN problems; producing a network diagram and documenting configuration; plus policy and redundancy planning.

Microsoft SQL Server 2012 Consulting
Progent offers the expertise of certified SQL Server 2012 consultants as well as experienced software developers, database administrators, project managers, network infrastructure architects, disaster recovery specialists, and data security professionals to help you to maintain your Microsoft SQL Server 2012 solution and define an efficient and safe network infrastructure that helps you maximize the strategic benefit of SQL Server 2012. Progent can also help you to upgrade to SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Amazon AWS Cloud Planning and Integration Consulting
Progent's Amazon Web Services (AWS) integration consultants offer cost-effective online consulting to help businesses to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to deploy cloud-centric or hybrid networking models that efficiently incorporate Amazon AWS services. Progent can provide as-needed support or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you migrate smoothly to the Amazon AWS cloud platform.

Full Array of Security Consulting Services
Progent's CISA, GIAC, and CISSP certified security experts can assist your company to perform comprehensive security assessments, restore operations quickly from virus attacks, set up firewalls, set up secure mechanisms for off-site and mobile access, install spam protection and email encryption, and develop a company-wide security plan built around 24x7 automated network monitoring.

Broad Expertise in Microsoft's Popular Server Solutions
Progent provides in-depth experience with Microsoft’s leading server platforms and applications. Progent can provide Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting and support, Windows 2008 R2 consulting, Windows Server 2003 technical support, Windows 2K upgrade support, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2007 consulting services, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2012 and 2014 consulting and technical support.

Progent's Online Consulting and Training Services for Microsoft Office and Office 365
Progent's certified Microsoft Office and Office 365 consultants can help companies of any size to integrate Microsoft Office desktop and Microsoft Office 365 apps including Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a seamless solution that offers quick return on investment and promotes better business outcomes. Progent can help you to integrate Office or Office 365 apps with one another and with additional core Microsoft technologies including SharePoint Server, Exchange Server and Microsoft SQL Server. Progent can also assist you resolve compatibility issues with various versions of Office desktop and offers customized online Microsoft Office and Office 365 training to individual users and teams.

Fast and Affordable Online Consulting and Support Throughout the U.S.
Progent has delivered online or onsite network support help to companies in every state in the United States. Many of these clients have expressed their appreciation to Progent via testimonials to the quality of Progent's service personnel. Take a look at Progent's customer testimonials to see what people say about the high level of Progent's IT services

Upgrade Consulting for Microsoft Skype for Business
Progent's Microsoft Skype for Business consultants offer online and onsite expertise for companies of any size to evaluate the costs/benefits of upgrading to Microsoft Skype for Business from any release of Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Office 365; configure high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with third-party communication platforms such as Cisco UC. Progent's certified data security consultants can help you design and validate a security environment for your Skype for Business deployment that meets government and industry requirements.

One-stop Shopping for Full-spectrum Network Consulting Services
Progent can act as a single source for the majority of IT support needs for businesses. While concentrated on supporting solutions from Microsoft and Cisco, Progent engineers regularly deploy, configure, and troubleshoot products from leading hardware and software companies including Check Point Software, WatchGuard, and SonicWALL. Progent also offers support for Apple Mac OS X and Apple IOS technology, Linux technical help, Citrix Systems virtualization help, and Juniper/NetScreen expertise.

Response Time of Progent's TRC for Remote Computer Support
Progent's Technical Response Center (TRC) is dedicated to providing the highest quality of remote IT support services possible for urgent as well as non-critical problems. For urgent problems that affect many workers, key personnel, or a mission-critical program, the TRC is set up to engage in one hour or less. For non-critical issues, the TRC will within two hours. Under any circumstance, your trouble ticket will be created promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on every resolved issue to verify you are comfortable with the outcome and willing to close the ticket. Learn more details about Progent's TRC Customer Commitment.

Planning and Configuration Support for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified Wi-Fi experts can assist your business to migrate to Aironet wireless access points and Cisco Wi-Fi controllers that are compatible with the recently approved 802.11ac Wi-Fi standard, making it possible to triple the speed for your wireless LAN while expanding the signal coverage.

Contact a Progent Network Consultant
To learn how to access a Progent network support expert for remote or on-premises help in , phone 1-800-993-9400 or go to Online Network Help.

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