For small business network systems located within the state of Minnesota, Progent's Microsoft and Cisco qualified technical team members can provide phone assistance and troubleshooting to solve your computer network problems quickly and cost effectively. Progent has acquired enterprise-level expertise, sophisticated tools, and support knowledge bases to troubleshoot and fix network problems without the high cost and time delays normally associated with on-site service dispatches.

If your Minnesota company is located outside of the larger metropolitan areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local network systems support options may be limited in technical capability, or not available during urgent situations. This results in a network environment that is unusable or causing wasted time due to technical problems continuing for too long. Progentís staff of field proven network consultants average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a varied range of clients. This means you get not just the technical know how needed for the job, but a professional with proven methods for applying that expertise to provide cost effective network solutions.

Online Seminars for Desktop Applications
Progent provides live online classes for a range of productivity applications. Progent's Webinar training covers topics such as Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA programming, Publisher collaboration, Office Outlook security, Office 365 Access rapid application development, Microsoft Dynamics GP customization, and Windows 10 management. Online learning provides the benefits of traditional in-person sessions, including immediate interaction between students and teachers, but avoids the costs of transportation and the challenge of trying to synchronize the schedules of multiple workers.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact productivity. Read about the complete ProSight family of low-cost managed services for small organizations.

Consulting and Support Services for System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure management products and is intended to provide a unified mechanism for configuring and administering virtualized datacenters across hybrid networks that can incorporate private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of any size with any aspect of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, help you upgrade smoothly from legacy releases of VMM, design processes for building and deploying virtual machines and VM hosts, design fault-tolerant scale-out clusters, connect your private cloud resources with public clouds, configure virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the potential business benefits of the latest capabilities such as Storage Replica and Host Guardian Service. Progent's virtualization experts offer advanced Hyper-V consulting and VMware vSphere support.

Progent is a Microsoft-certified Partner
Because Progent is a Certified Partner for Microsoft, each Progent consultant has access to the technical and educational resources required to provide the best computer help available. Progent's IT outsourcing, Technical Response Center Helpdesk, Office 365 deployment expertise, and software development services permit small business customers to take advantage of the broad range of knowledge found in the IT departments of big companies without the significant expense and hassle of maintaining a large in-house IT team.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Examples of Remote Support Services Offered by Progent for Cisco Routers
Among the common online Cisco router consulting services offered by Progent are configuring domain name, DHCP, routing tables, logging, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting policy based routing to MPLS, routing maps, and line settings; updating router's IOS image; setting up and confirming router failover; resolving VPN problems; producing a network diagram and documenting router setup; plus policy and availability planning.

Broad and Deep Expertise with Business Information Networks
Progentís team of over 100 network consultants means customers can take advantage of the leverage of more than a thousand years of combined experience and shared information to resolve the most difficult system issues. Progentís accredited network engineers possess the know-how to come up with solutions fast and implement them affordably.

Microsoft SQL Server 2012 Expertise
Progent can provide the expertise of certified SQL Server 2012 consultants as well as experienced software programmers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity planning specialists, and certified security professionals to help your business to maintain your Microsoft SQL Server 2012 environment and define a cost-effective and secure IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also help your organization to upgrade to SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned IP Voice experts offer Cisco UC560 consulting support to assist you to maintain your legacy UC500 VoIP system or design and carry out an efficient migration to a current IP telephony and voicemail solution.

Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco Wi-Fi controller consultants can assist your business to configure Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's modern wireless controller technology. Progent offers support for physical and software-only wireless controllers and can help you to determine which version makes sense for your Wi-Fi solution. For 802.11ac Wave 2 wireless controllers from Cisco, Progent offers Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller support, and Cisco 8540 wireless controller consulting.

Progent's Integration Support for Windows Server Essentials
Windows Server Essentials is an affordable, entry-level platform that enables small organizations to transition from the older stand-alone in-house datacenter to the contemporary hybrid computing paradigm that includes on-premises and cloud-hosted resources. Progent's certified Windows Server 2012 R2 Essentials consulting experts can provide budget-friendly remote consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to evaluate the potential productivity and cost benefits of migrating to Windows Server Essentials and adopting a hybrid local/cloud model for your network ecosystem. Progent offers comprehensive project management support so you can design and execute an efficient migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange and Azure planning and integration support.) Progent also offers ongoing consulting help, troubleshooting, and customized training.

Cisco Wireless VoIP Phone Solutions
Successful integration of Cisco's wireless VoIP phones typically demands that IT teams set up and fine tune numerous key pieces of your wireless infrastructure including wireless access points, routers and switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration consultants offer remote and on-premises assistance to help your organization create and maintain a Cisco wireless IP phone solution by providing integration services that range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers online or on-premises access to a certified CCIE engineer to assist your business to plan, deploy, administer and repair unified communications networks supported by Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have in-depth experience assisting companies of any size to create collaboration ecosystems by delivering services that include Cisco Unified Communications Manager (Unified CM) and CallManager system design and deployment, IP voice and video phones setup, and wireless VoIP phone deployment. Progent's consultants can help you with Cisco's extensive library of UC applications such as Cisco Jabber, WebEx Meeting Center, Unity Express, Unified Contact Center Express (CCX), and Unified Attendant Console.

Microsoft System Center 2016 Consulting Services
System Center 2016 delivers important enhancements for managing hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

Data Backup Consulting Services
Progent's backup and restore consultants can provide consulting support for a wide array of utilities and services that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX servers and workstations as well as laptops and smartphones. Progent can help you with leading backup platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability integration. Progent can also provide help with Acronis, MozyPro, Retrospect, Time Machine, Backup Exec, BackupAssist, CrashPlan PRO, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized businesses as an affordable and fully managed service for reliable backup/disaster recovery.

Talk to a Progent Computer Consultant
To learn how you can get in touch with a Progent network support expert for online or on-premises support in , phone 1-800-993-9400 or visit Online Network Support.