For office network systems located anywhere in the state of Minnesota, Progent's Microsoft certified technicians can deliver online support and troubleshooting to solve your network troubles quickly and affordably. Progent has developed enterprise-level expertise, advanced software utilities, and support knowledge bases to identify and fix computer network problems while avoiding the high cost and time delays associated with in-person technical service dispatches.

If your Minnesota small business is located beyond the larger metro areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local computer support options may be limited in expertise, or unavailable during a crisis. This can result in a network environment that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís group of expert network engineers average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a extensive variety of technical projects for a broad range of clients. This means you obtain not only the technical competency needed for the task, but an expert with demonstrated methods for applying that expertise to provide affordable network solutions.

IT Support for Local Governments and School Districts
Progent has extensive experience delivering a broad range of remote network support and emergency repair services to local governments and school districts across the U.S. Progent is one of the pioneers in providing expert online network support and has provided network support to organizations in all 50 states. Progent's online IT consulting for local governments eliminates travel costs and resolves issues more quickly than on-premise support.

Full Array of Security Services
Progent's CISM, GIAC, and CISA certified security engineers can help your company to perform complete security evaluations, recover quickly from attacks, set up firewalls, set up safe mechanisms for off-site and mobile access, install advanced software for defense against viruses, spam, and email-borne attacks, and create a corporate-wide security strategy built around 24x7 automated monitoring.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given only to the top class of organizations that work closely with Microsoft, have demonstrated advanced IT expertise, and have verified client references. Microsoft Gold Certified Partners must maintain large staffs of IT experts who have completed extensive certification testing. Gold Certified Partners are given access to exclusive support and training programs from Microsoft and early access to new software for training and study purposes.

Immediate Help for Urgent Problems
With Progentís emergency remote network support services, you can receive immediate help for problems that are causing network disruption. Online support does away with the long delay and higher expense required for in-person technical support. For ordinary network administration work, Progentís remote support consultants can finish the majority of jobs within minutes of receiving a request, instead of requiring your company to live with a problem for up to a day for on-site support to show up.

Virtual Training for Popular Software
Progent offers online virtual learning for popular client applications and environments including Microsoft Excel, Word, Publisher, Visio, Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 7 and Windows 8. Virtual instruction offers the benefits of traditional classroom sessions, such as instant communication between students and teachers, but avoids the costs of transportation and the challenge of attempting to accommodate the schedules of many students.

Simple Engagement and Billing Structure
Progent makes it simple to become a customer. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time for services provided during normal working hours. All consulting time is documented in detail and billed to the precise number of minutes utilized. By-the-minute billing avoids situations in which clients pay major dollars for quick repairs. Your company is billed only for the services you are provided.

Oracle Administration Support and Application Development
Progent offers the services of an Oracle certified expert for Oracle database administration expertise or an Oracle application developer for building database business applications. Progent's Oracle DBAs can assist your business to simplify critical Oracle database management activities including performance tuning, backup/recovery processes, and database security. Progent's Oracle software programmers can assist you to design, test, enhance, or port Oracle-based programs based on PL/SQL. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper and can assist you to optimize current SQL programs by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

VoIP Design and Consulting
Progent can provide a Cisco Certified Internetwork Expert or a Cisco Certified CCNP to help you to implement Cisco CallManager technology. Progent can evaluate your current network and Internet connectivity environment to determine whether your network is optimized to support VoIP, help you choose and configure Cisco hardware and software appropriate for your present situation and that can handle future growth, and configure your Cisco-based VoIP solution with technology from other vendors.

Microsoft Windows Server 2012 Consulting Support
Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can help you to evaluate the advantages of Windows Server 2012 R2 for your company, create pilot systems and migration plans, optimize your network for local, multi-location, cloud-based, and partial-cloud datacenters, educate your IT support, team, develop a corporate-wide security plan, streamline network administration, help with creating applications, and build and validate a DR/BC plan.

Security Inventory Evaluation for Small Businesses
Progent has put together two low-cost service bundles designed to allow small businesses to get an objective security assessment from a qualified security consultant. With Progent's External Security Inventory Checkup, an engineer runs an extensive test of your IT infrastructure from outside your firewall to uncover possible risks in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a security engineer runs a network scan from a secure computer inside your company firewall to evaluate your exposure to internal attacks. The two security inventory packages are set up and executed from a protected remote site.

Microsoft Data Protection Manager Consulting Support
Progent's expert System Center Data Protection Manager support professionals can help your company to develop a practical business continuity strategy, design an affordable non-stop IT architecture, install a Microsoft Data Protection Manager-powered backup and recovery system, thoroughly validate your system, train your IT personnel or local consultants how to manage Microsoft Data Protection Manager, or provide complete information technology support outsourcing such as remote housing of Microsoft DPM machines in Progent's data center facility.

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