For business networks located in the state of Minnesota, Progent's Microsoft and Cisco qualified engineers can deliver remote phone help and troubleshooting to resolve your network issues fast and cost effectively. Progent has developed enterprise-level skills, sophisticated utilities, and support knowledge bases to diagnose and resolve IT problems without the high cost and time delays associated with on-site technical service visits.

If your Minnesota business is located outside of the larger metro areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local computer network support options may be limited in technical expertise, or not available during a crisis. This results in a computer network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís staff of seasoned network professionals average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical projects for a extensive range of clients. This means you obtain not just the technical expertise needed for the job, but a consultant with demonstrated methods for applying those skills to deliver affordable network solutions.

Eliminate Reliance on an Individual Freelance Consultant
By building a partnership with a full-service network support company like Progent as opposed to a freelance consultant, your company is ensured fast access to capable experts whenever you need them. You do not have to be concerned that illness, classes, time off, or conflicting priorities with other clients will cause you to be with no help when you have a crisis.

Wide and Deep Knowledge of Office Networks
Progentís group of close to 100 computer network experts means customers can take advantage of the leverage of more than a thousand years of cumulative experience and shared knowledge to resolve the most difficult system problems. Progentís certified information technology engineers have the experience to come up with solutions fast and implement them cost effectively.

Easy Sign-on and Pricing Structure
Progent makes it simple to become a customer. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time for services delivered during normal business hours. All service time is fully documented and billed to the precise number of minutes utilized. By-the-minute billing avoids scenarios in which clients pay major dollars for quick repairs. Your company is charged only for the services you receive.

Immediate Support for Urgent Problems
With Progentís emergency online network troubleshooting services, your company can get immediate help for problems that are causing lost productivity. Online support eliminates the long wait and higher expense required for on-site computer support. For ordinary administration tasks, Progentís off-site support engineers can complete most jobs within minutes of receiving a request, instead of requiring your company to live with a problem for up to a day for on-premise support to show up.

Business Reporting and Analytics Consulting
Progentís management reporting consultants offer expertise in Crystal Reports, FRx, SSRS, and Microsoft Access reporting software. Progent can also show you how to configure the server, networking and protection foundation needed to maintain a cutting-edge reporting system. Progentís reporting consultants can be particularly helpful in helping you combine information from various data repositories such as Microsoft Office Access, Microsoft Office Excel, XML, OLAP, SQL and a broad selection of financial tools and enterprise management programs.

Virtual Datacenter Hosting Services
Progent's Virtual Hosting support offers proven virtual server platforms, a world-class data center, and the support expertise of Progent's Microsoft Gold Certified engineering team to give small companies a complete network outsourcing alternative that improves network dependability and protection, reduces management overhead, and saves money. With Progent's Virtual Data Center Hosting structure, the client owns the data, the operating systems, and the applications. Because the environment is virtualized, it can be transported instantly to a different physical host without lengthy and chancy reinstallation. With Virtual Data Center Hosting, you are not kept hostage to a specific hosting provider.

Configuration of Cisco's Managed Switches
Cisco's managed switches permit IT managers to assign Virtual LANs to allocate certain Ethernet hardware to support throughput-critical functions like Voice over IP and SQL databases to ensure Quality of Service and maximize business productivity. Progent's Cisco consultants can assist you to plan and configure VLANs to support your key workloads and reallocate your network resources as business requirements vary over time. To learn about Progent's support for Cisco's market-leading portfolio of Catalyst switches, see Catalyst switch support. For information about Progent's consulting and support services for Cisco's Nexus family of switches, see Cisco Nexus switch consulting services.

Failover Server Clustering Support for Microsoft Windows Server 2008 R2 and Windows Server 2012 R2
Progent offers Microsoft Windows Server 2012 failover cluster integration services, Microsoft Windows Server 2008 clustering support services, and Microsoft Windows 2003 Cluster Server support to help your company design clustered server configurations that offer world-class availability, even for routine maintenance functions. This non-stop capability is possible because any server in a cluster can be brought down for maintenance work without affecting clients. Server clustering also frees IT personnel to perform vital security enhancements during normal business hours without impacting user productivity.

Team Approach to Service and Technical Problem Escalation
Computer networks have become ever more sophisticated. At the same time, typical small office networks include solution from dozens of different vendors. All this makes network integration and support increasingly difficult. It is unfeasible for even the most experienced engineer to have in-depth familiarity in all aspects of computer technology, or broad hands-on experience in the enormous range of brands, models, and updates that small businesses incorporate in their information systems. Progent utilizes a collaborative approach to network support and depends on subject matter specialists to bring high-level skills when necessary to resolve complex problems effectively, at the lowest cost to your company.

CRISC IT Risk Management Consultants
The CRISC program was established by ISACA in 2010 to validate an IT professional's skills to design, implement, and support information system controls to reduce network risk. Progent can provide the services of a CRISC-certified consultant to help your company to develop and execute a workplace continuity plan based on leading practices identified by CRISC and geared to match your organization's risk tolerance, business goals, and IT budget.

Citrix Certified XenServer Virtualization Consulting Support
Progent's Citrix XenServer consultants can help your company to evaluate the business advantages of XenServer and other Citrix products, and can assist you to plan, test, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can in addition analyze your existing Citrix technology environment and help you to enhance resource utilization, responsiveness, security and compliance, uptime, and recoverability.

Cost-effective Network Support Solutions
Many small businesses utilize poor metrics when searching for a computer network consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take several times longer to perform the same job than an experienced Information Technology professional. For example, charging a third less per hour, but taking three times as long for the same task is not a bargain. Even worse, a poorly architected or configured network infrastructure that is unstable and difficult to administer or expand can cost a small business many times more than its setup price due to lost productivity. Progent's customer testimonials from satisfied companies throughout the United States indicate the effectiveness of Progent's service model and the technical capability of Progent's team of IT professionals.

System Center Data Protection Manager Consulting Services
Progent's Microsoft-certified Data Protection Manager engineers can assist your company to develop a practical business continuity plan, implement a cost-effective fault-tolerant IT architecture, configure a Microsoft DPM-based backup and restore solution, thoroughly test your DPM system, train your IT staff or local service providers how to manage DPM, or handle complete IT outsourcing such as off-site housing of virtual or physical DPM machines in Progent's secure data center.

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