For small company network systems located anywhere in the state ofMinnesota, Progent's Microsoft and Cisco qualified engineers can deliver remote phone help and remote troubleshooting to solve your computer system problems quickly and affordably. Progent has acquired enterprise-class skills, sophisticated tools, and support databases to troubleshoot and repair computer network problems without the high cost and time delays associated with in-person service calls.

If yourMinnesotasmall business is situated outside of the larger metropolitan areas such asMinneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local computer support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a computer network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progentís team of network consultants average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a large range of technical tasks for a broad range of clients. This means you obtain not just the technical expertise needed for the task, but a professional with proven methods for applying that expertise to assist with affordable network solutions.

High-level Project Management Experts
For advanced project management assistance, Progent can provide the services of veteran information technology experts with decades of background as technology project managers for application development, information systems implementation, and process re-engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer world-class management skills to assist enterprise customers to adhere to leading practices to ensure that strategic projects are successfully completed on schedule and within budget.

Planning Help for SharePoint 2013
Progent has been delivering SharePoint support since the initial product was published over a a dozen years, and Progent has the scope of IT know-how to assist organizations of all sizes to plan and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that add significant business value to your information network. Progent's Microsoft-certified consulting team can assist your company to evaluate the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration environment; decide if an in-house, online or hybrid deployment is best suited for your organization; and pick the right edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can assist in specific jobs associated with your SharePoint 2013 migration.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Partner, every Progent network expert has access to the technology and educational resources required to deliver the best computer support possible. Progent's IT outsourcing, Call Center, Office 365 deployment expertise, and software development services permit small business clients to benefit from the broad array of knowledge associated with the IT departments of big companies without the significant expense and distraction of building and managing a large in-house IT staff.

GIAC-certified Information Assurance Consultants
GIAC information assurance certification was established in 1999 to validate the knowledge of IT security professionals. GIAC accreditations are acknowledged by businesses and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with all of the network security capabilities covered under GIAC accreditation such as evaluating network vulnerability, event management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.

Temporary Chief Information Officer Support Services
Progent can provide organizations with an information management expert who can serve as a temporary or part-time CIO. This experienced technology officer can provide long-term direction to help you to integrate appropriate IT products to enhance business processes so they match better with your corporate goals. Your business can develop and install a well thought out information technology plan without absorbing the cost of a full-time senior IT executive. Vital services Progent's part-time CIO can perform include growth strategies, planning IT budgets, developing models for TCO, reengineering workflows, negotiating contracts with vendors, establishing security and compliance policies, business impact analysis, automating data center administration, software revision tracking, network asset documentation management, and disaster recovery/business continuity preparedness.

Automated Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent offers a selection of Network Support Bundles built around the advanced problem solving capabilities of Operations Manager, a cutting-edge server management software solution that monitors the availability, speed and security of your information network and identifies problems before they can disrupt your system. To give you additional understanding concerning the performance and stability of your system infrastructure, Progent can help you integrate and manage leading network monitoring software based on Linux.

Video Conferencing Expertise for a Remote Workforce
Progent's consultants can help small and mid-size companies to deploy and troubleshoot conferencing solutions to enable their at-home workers to communicate safely and effectively with fellow workers and clients. For information about how Progent's consultants can assist organizations to integrate and maintain teleconferencing solutions for at-home workers, refer to video conferencing support services for telecommuters.

Citrix XenServer Support Services
Progent's Citrix XenServer consultants can assist your company to understand the strategic benefits of XenServer and other Citrix products, and can assist your IT organization to plan, validate, implement, troubleshoot, and support a Citrix XenServer solution. Progent can in addition assess your existing XenServer deployment and show you how to enhance consolidation, performance, protection, uptime, and recoverability.

IP Voice Integration Expertise for At-Home Workers
Progent can assist small and medium-size companies to set up IP voice platforms to give their at-home employees the advantage of seamless extensions of the corporate phone infrastructure. For information about ways Progent's experts can help your at-home workforce to configure and troubleshoot VoIP technology, visit IP voice consulting expertise for teleworkers.

Web Site Development Services
If you want to spruce up your company web, develop internal Webs for applications such as HR or employee training, build a standout Web presence for a new venture, or build enterprise-class, data-driven web applications, Progent can provide skilled and experienced web architects and programmers. Progent's experts can also help your company to host your web solutions by designing and managing a protected, robust server and connectivity infrastructure featuring offsite and wireless connectivity. Services available through Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and one-on-one classes for popular web authoring platforms. For data-driven web applications, Progent offers the expertise of certified SQL Server developers, Oracle programmers and DBAs, and MySQL experts.

Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 and on-premises Exchange deployments. This permits you to have certain Exchange mailboxes hosted on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is carried out on time and on budget. To learn more about Progent's consulting support for hybrid Office 365 and on-premises Exchange environments, see Office 365 integration with on-premises Exchange.

Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a unified voice messaging system that accelerates productive collaboration by offering a variety of alternatives for retrieving calls and messages within an environment that is simple to deploy and maintain. Cisco Unity Connection lets you access and manage your voice messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to medium businesses and corporate branch locations with as many as 500 voice mailboxes. Progent's Cisco-premier CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your voice messaging deployment continues to deliver significant business advantage.

Contact a Progent Computer Consultant
To learn how you can contact a Progent computer consultant for online or on-premises support, call 1-800-993-9400 or visit Remote Computer Help.



An index of content::

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    Progent can provide the part-time or temporary services of a veteran Chief Information Officer who can offer strategic direction to help you pick and support network solutions to match your current situation and that can be a solid foundation for your growth. Progent's part-time Chief Information Officer consulting services provide financial leverage to companies trying to optimize the impact of their IT expenditures but who are without the budget or hesitant to take on one more high-level position to their head count. Since Progent is vendor-neutral, with a large team of engineers certified to support all leading OS platforms and networking technologies plus a wide range and business software, Progent is in an ideal position to provide objective recommendations as well as expert technical support for creating information systems that match the special requirements of your business.

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    Progent can help you prepare and execute a smooth migration to Dynamics GP/Great Plains so that you preserve your information, improve your security, modernize your management reporting, take full advantage of Microsoft Office support, and reduce productivity interruption by creating and following a smart migration plan. Progent can also help educate new Dynamics GP users so you don't lose productivity. Progent can improve your company reports and management analytics by offering Crystal Reports help, FRx programming, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create specialized business software and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.

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  • Reports Custom Web
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    If you want to update your corporate web site, build internal webs for applications such as HR or employee training, design a high-impact web presence for a new business, or generate enterprise-class, data-driven custom web applications, Progent can supply skilled and proven web designers. Progent's consultants can also help you design and manage a secure, fault-tolerant server and communications infrastructure, including remote and wireless access, to run your web tools.

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