For business network systems located throughout the state ofMinnesota, Progent's Microsoft and Cisco qualified technical team members can deliver online assistance and remote troubleshooting to fix your network issues quickly and cost effectively. Progent has acquired world-class skills, sophisticated utilities, and support databases to troubleshoot and fix computer network problems while avoiding the high cost and delays normally associated with onsite technical service visits.

If yourMinnesotaorganization is located outside of the larger metro areas such asMinneapolis, St. Paul, Rochester, Duluth, or Bloomington, your nearby network support choices may be limited in expertise, or unavailable during an emergency. This results in a computer network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís staff of expert network professionals average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a large variety of technical tasks for a broad range of clients. This means you get not only the technical know how needed for the task, but a professional with field proven methods for applying that expertise to assist with cost effective network solutions.

Consulting and Troubleshooting Expertise for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager consultants can assist businesses of all sizes to follow leading practices to configure SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your company to migrate from an earlier release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can show you how you to enhance and repair your current SCVMM environment to make sure you get the highest possible business value. Progent can also provide SCVMM 2016 migration consulting to help your organization to plan and carry out an efficient upgrade from SCVMM 2012 to SCVMM 2016 in order to benefit from new security features, high availability VMM storage fabric, and other enhancements.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Network Support for Small Governments and School Districts
Progent has a long background providing a full-spectrum of online IT support and emergency repair services to local governments and schools throughout the United States. Progent is one of the pioneers in delivering advanced remote IT consulting and has provided IT solutions to organizations in all 50 states. Progent's online computer support for local governments eliminates travel costs and resolves issues faster than on-premises support.

Part-time Chief Information Officer Support Services
Progent can provide companies with an IT management expert who can act as a part-time Chief Information Officer. This veteran technology officer can provide long-term direction to help you to deploy sensible technology to enhance business processes so they match more closely with your business objectives. Your company can develop and install a well thought out IT strategy without incurring the cost of a full-time Chief Information Officer. Key services Progent's part-time Chief Information Officer can carry out include growth strategies, rationalizing IT budgets, building models for TCO, optimizing business processes, reviewing contracts with vendors, defining security policies, business impact analysis, automating network management, patch control, IT asset documentation control, and disaster recovery/business continuity planning.

Fortinet FortiGate NGFW Firewall Consultants
Fortinet FortiGate next-generation firewalls are leaders in offering best-in-class throughput for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to integrate your Fortinet security appliances to protect your IT assets at the network edge, within the data center, at branch locations, and in the cloud. To find out more, refer to Fortinet FortiGate firewall experts.

Eliminate Reliance on Freelance Consultants
By building a partnership with a full-service network consulting and support firm like Progent rather than with an individual freelance consultant, you are ensured fast availability of capable professionals whenever you require them. You do not have to worry that sickness, classes, vacations, or conflicting priorities with different customers will cause you to be with no support when you have a crisis.

Amazon Web Services (AWS) Planning and Integration Consulting Services
Progent's Amazon AWS cloud planning and integration experts offer cost-effective online consulting to help companies to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, system design and review, testing, configuration, administration, performance optimization, software license management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN technology and can help you create cloud-based or hybrid ecosystems that efficiently integrate Amazon AWS services. Progent can provide occasional expertise or Progent can provide project management outsourcing or co-sourcing to help you move efficiently to the Amazon AWS cloud.

Planning and Configuration Consulting for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified wireless consultants can provide Cisco Aironet wireless access point configuration support and Cisco Wi-Fi controller consulting to help you benefit from the IEEE 802.11ac Wave 2 WiFi standard to get three times the speed for your wireless network while extending the area covered.

Barracuda Backup On-premises and Cloud Data Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription backup/restore service for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built hardware storage device built by Barracuda or a software-based appliance with comparable features but which uses your existing storage infrastructure. Barracuda Backup safeguards vital business data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting services to assist your business to design, integrate, operate and troubleshoot a backup and disaster recovery solution built on Barracuda technology. For additional information, go to Barracuda Backup and disaster recovery consultants.

ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

Expert Wireless Consulting and Support Services
Progent's wireless solutions consultants have broad expertise in the implementation and maintenance of wireless information technology and can help you to design, deploy, administer and troubleshoot wireless ecosystems that are secure, robust, scalable, easy to manage and use, able to support your vital workloads, and transparently incorporated into hybrid cloud environments. Remote and on-premises support offered by Progent cover a selection of wireless solutions such as smartphone and tablet integration, Wi-Fi network design and installation, wireless site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless integration.

Stealth Penetration Testing
Stealth intrusion checking is an important part of any overall IT system security plan. Progentís security experts can run extensive stealth intrusion security checks without the awareness of your organization's in-house network support staff. Stealth penetration testing uncovers whether current security defense tools such as intrusion detection alerts and event history analysis are properly configured and consistently monitored.

Help Desk Co-management Services
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics. To learn more, see Progentís shared Help Desk services.

Talk to a Progent Computer Consultant
To learn how to access a Progent network support expert for online or onsite assistance, phone 1-800-993-9400 or go to Online Computer Support.



An index of content::

  • 24 Hour Altaro VM Backup Local Technology Consulting Services Altaro VM Backup Troubleshooting Computer Engineer

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    Progent offers support services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and manage a WatchGuard Firewall product that fits your network security requirements and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewalls.

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    Progent's Microsoft-certified consultants can assist your business to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy device management solution or help you to enhance your existing SCCM 2012 environment to accommodate your evolving business requirements. In addition, Progent can assist you to build a software foundation that takes full advantage of SCCM 2012 by delivering advanced consulting support for related Microsoft platforms such as Active Directory Domain Services, SQL SSRS, and Internet Information Services (IIS).

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    Microsoft Exchange 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations plus a revamped structure. These improvements favorably impact key IT areas including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you understand the potential advantages of migrating to Microsoft Exchange 2013, create an efficient validation and rollout strategy, and train your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing remote consulting and support and management services for Exchange 2013.

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    Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-powered units designed as entry-level wireless solutions for small offices. Progent's Cisco CCIE Wi-Fi network infrastructure experts offer remote or on-premises configuration and troubleshooting services to help your organization to design, implement, upgrade, tune, manage and troubleshoot Cisco Small Business wireless AP environments of any scale or topology.

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    Progent can help companies of all sizes to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and reduce hardware investments. Microsoft Azure offers a wealth of public cloud services and Progent can help you to understand the advantages and restrictions of various cloud networking models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and resources and ensure that you sidestep the common mistakes small companies make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN tunnels and to manage iPhones and iPads and Android smartphones and tablets.

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    Progent offers small and mid-size businesses overflow or fully outsourced Help Desk call center services for at-home employees.

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    For small and midsize businesses, computer security and information assurance and regulatory compliance can be too complicated to stay ahead of yet too dangerous to overlook. The world's largest institutions have been breached, and the leading cloud service providers have on occasion been knocked out. It seems like there's nowhere to run. Progent has made it affordable for smaller businesses to carry out vital security tasks effectively by providing the benefit of billed time to the nearest minute with no minimum billing for online help. You have the help of a world-class information expert to provide just the help you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any level of system security including vulnerability assessments, malware screening and recovery, spam and email content filtering, email data loss and data leak protection, regulatory compliance reporting, and designing a complete security plan.

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    DoubleTake/Carbonite Software publishes a selection of tools designed to provide small and midsize companies a variety of affordable alternatives for backing up and restoring vital applications such as Exchange, SQL Server, RIM Blackberry, and SharePoint. Progentís disaster recovery planning consultants have in-depth backgrounds incorporating DoubleTake/Carbonite products into small company information systems to create an advanced state of availability and disaster recovery capability at an affordable price.

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    For medium-size businesses who need IT consulting services, Progent offers a variety of alternatives including on-site service, remote support, off-site Help Desk, round-the-clock support with automatic system monitoring, emergency staffing, site relocation services, application programming, and professional consulting. For medium-size businesses in California or other areas covered by Progent's field engineers, Progent offers expert in-person support for solving network issues rapidly and economically.

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    Progent's Symantec consultants can help you maintain legacy Symantec firewall and VPN appliances such as the Raptor and Symantec VelociRaptor family or show you how to upgrade to newer firewall/VPN solutions. Progent can also help you design and implement a complete security plan that can include firewall and VPN devices and software, outsourced security and virus protection services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the expertise to be your single resource for continuing technical help, maintenance, education, and security expertise.

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    Progent can help small and medium-size companies to plan, install, verify and troubleshoot backup/restore technology for remote workers.

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    Progent has put together two low-cost service bundles designed to allow small businesses to get a professional security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security engineer administers a comprehensive examination of your network from beyond your firewalled perimeter to uncover possible risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer executes a system scan from a secure machine inside your firewall to evaluate vulnerabilities to internal assaults. Both security inventory packages are set up and executed from a secured remote location.

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    Top Quality Technical Support Monitoring and Reporting

    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, optimizing and fixing System Center Operations Manager solutions and offer organizations of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive online or onsite technical support to help you to fix serious issues detected by Microsoft SCOM 2012.

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    Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by each consultant to each client. The discipline of detailing and archiving service activity results in more effective service and eliminates a slew of common problems such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

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    Progent's certified Windows 2000 consulting staff can show you how to enhance the capability of your current Windows 2000 Servers and can simplify network administration, provide tech support and repair, and enhance security. Progent can also help you create, justify, and execute a strategy to migrate from Windows Server 2K to Microsoft Windows 2003 Server. Progent is expert in setting up pilot installations to eliminate the obstacles involved with moving to Windows 2003 Server by uncovering possible hardware and application compatibility problems.

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  • Remote Support MOM 2007
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    Remote continuous network monitoring, proactive alarms, and actionable reports are crucial to maintaining the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced so far that companies of all sizes can get a degree of protection that was previously limited to enterprises. Progent offers several RMM options available as low-cost service packages designed to assist your company to identify and resolve a most IT network issues before they can hurt your business.

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    Progent can help small and mid-size companies to design, implement and troubleshoot the network infrastructure required for telecommuters.

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    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Small companies who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and productive.

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  • Infor SyteLine CloudSuite Customization Professional
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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates more than a quarter century of experience assisting manufacturing, distribution and service organizations to manage complex supply chains and improve the efficiency of critical business processes to bring products to market fast and meet customer commitments dependably. Progent can provide the skills of an ERP specialist with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or onsite consulting that spans from as-needed advice to solution design and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, debugging, ETL, Excel and SQL integration, training, and database administration.

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    Progent's Microsoft-certified consultants have more than 10 years of background planning, implementing, enhancing and troubleshooting Microsoft SCOM environments and can provide organizations of any size expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also help you to install and set up System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric as well as Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or on-premises troubleshooting to help you to remediate serious issues uncovered by System Center 2012 Operations Manager.

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    Progent's Microsoft-certified professionals have 20 years of experience designing, installing, and supporting email systems for companies in the and throughout the United States. Progent offers economical Microsoft Exchange Servers consulting services to make sure that your email environment features protection, high availability, easy access for off-site and mobile users, time-saving management tools, and seamless integration with telecommunications. Progent offers consulting and support services for Microsoft Exchange 2016 Server, Exchange 2013 Server, Exchange 2010, MS Exchange 2007, Microsoft Exchange 2003 Server, and Exchange 2000. Progent can also assist small or medium businesses to migrate to Exchange 2016 or Microsoft Exchange 2013 Server.

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    Progentís Microsoft certified experts provide a range of support services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is a financial and business analysis solution built, like all Microsoft accounting solutions, on the scalable and popular platform of Windows technology. Dynamics GP offers an affordable solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to install and configure, and with its modular approach you are able to purchase only the functions you currently need, with the option to expand users and enlarge functionality when necessary. Progentís Dynamics GP/Great Plains support engineers can help you install, configure and manage the current version of Dynamics GP or upgrade smoothly from an older edition.

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    Configuration Manager 2016 automates application and device provisioning across multiple sites, centralizes compliance settings management, inventories network assets, protects against company data leakage, provides network health monitoring, enables safe self service, and offers a common control mechanism for managing mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can assist your organization with any facet of planning, implementing, using and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid networks.

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    Cisco's wireless VoIP phones are hardened wireless handsets designed for workers who are mobile within office, hospitality, retail or other environments where IT management wants user endpoints that provide more administrative control, security and durability than is possible with the BYOD mode of mobile communications. Integration of Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune numerous components of your Wi-Fi environment including access points, routers, wireless LAN controllers, and network management software. Progent's Cisco-certified experts offer remote and onsite assistance to help your organization build and administer a Cisco wireless VoIP phone solution by providing integration services that range from debugging the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.

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    Cisco's Catalyst family of wireless controllers streamline the management of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, tuning wireless performance by reducing the impact of radio frequency congestion, improving Wi-Fi availability with rapid auto-failover, and strengthening data security by detecting threats and filtering traffic content based on user type and location. Progent can help your business to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi environment or implement an efficient transition to Cisco's latest Wi-Fi controller solutions.

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    Our Experts Group provides support in important technologies such as Apple OS integration and applications; Support for Linux, UNIX, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and vertical application help; Chief Information Officer, management information analyst, and project management outsourcing; Custom program development and integration; Web, eCommerce, EDI, and client information portal development and integration; SQL support and efficiency consulting; Business intelligence consulting; and Telecommunications architecture consulting.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business advantages of upgrading to SQL Server 2017 and can help your organization to plan and carry out a cost-effective migration of your databases and applications to any deployment model including onsite, cloud-hosted, or hybrid. Progent's consultants offer remote or on-premises support services ranging from as-needed design assessment or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is carried out on schedule and on budget.


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