For small business networks located in the state of Minnesota, Progent's Microsoft and Cisco authorized technical experts can provide online support and remote troubleshooting to resolve your network systems problems quickly and affordably. Progent has developed enterprise-class skills, advanced software tools, and support knowledge bases to troubleshoot and repair network problems while avoiding the high cost and delays normally associated with in-person technical service calls.

If your Minnesota company is located beyond the larger urban areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your nearby network systems support choices may be limited in expertise, or unavailable during an emergency. This results in a network environment that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís staff of expert network consultants average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a broad variety of technical tasks for a extensive range of customers. This means you get not only the technical competency needed for the job, but a consultant with proven methods for applying that expertise to deliver affordable network solutions.

World-class Cisco Support from Experienced CCIE-certified Engineers
Progentís exclusive team of Cisco Certified Internetwork Expert (CCIE) network engineers have been awarded a certification restricted to only the most accomplished experts for architecting, programming, implementing, and debugging a wide range of Cisco network and interconnectivity solutions. There are only about seven thousand certified CCIEs around the world, and attaining certification involves comprehensive verification of networking skills via written examinations and hands-on lab demonstrations to ensure that CCIEís can apply knowledge to practical problems. CCIEís have a base knowledge of root networking technologies and protocols that enable quickly developing multi-vendor solutions.

Offsite DPM-based Backup Service Package
Multi-site data backup is key to any complete disaster recovery strategy. Progentís affordable Offsite DPM Backup Service Package combines the advanced capabilities of Data Protection Manager with the world-class security features of the Herakles data center to provide ongoing, non-disruptive backup for up to 2.5TB of data from one or several of your Windows servers. Progent's managed service offering includes all setup, management, and monitoring required for a complete offsite backup system.

Citrix Virtual Desktop Consulting
Desktop and application virtualization platforms from Citrix allow quick set up of new desktops, rapid publication of current applications and updates, streamlined desktop image control, immediate restoration after desktop hardware failure or loss, reduced capital cost and extended useful life for client computers, consistent performance, tight control and enforcement of security standards, and the ability to keep sensitive corporate or government data from leaving its authorized location. Progent's Citrix XenDesktop consultants and Citrix XenApp experts can help you to evaluate, pilot, install, administer, and troubleshoot Citrix virtual desktop and application products and can assist you manage and support other virtualization platforms from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V integration.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for emergency technical support include VISA, MasterCard, American Express, and Discover. Monthly billing and Net terms are available for established business accounts.

Best Practices Followed by Expert Consultants
Many organizations situated away from cities with plentiful network consultants utilize poorly trained or unseasoned local consultants for vital computer network support services. This can result in a system that is undependable or inefficient. Progentís team of Microsoft and Cisco certified consultants average over ten years of real-world industry experience, in the front lines of IT support, providing a wide array of technical services for a diverse selection of customers. Consequently, with Progent you receive not only high-level computer network skills, but a consultant who understands computer industry best practices in applying those skills to resolve actual information network problems successfully and in a repeatable way.

Business Intelligence Reporting Consulting and Development
Progentís business information reporting experts can provide online and onsite expertise to help your organization with any aspect of business intelligence reporting ranging from debugging or enhancing applications to designing and implementing a comprehensive BI solution. Progent's management reporting consultants can help your company to maintain your current reporting system, assist you to migrate databases and applications from a discontinued reporting product to a current solution, and provide custom remote mentoring tailored to your individual requirements. Progentís business reporting and analytics professionals can provide experience in all popular business intelligence reporting and visualization tools including the SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Builder.

Configuration of Cisco's Managed Switches
Cisco's managed switches permit IT managers to assign VLANs to dedicate specific Ethernet resources to support throughput-critical functions such as video conferencing and high-access databases in order to guarantee Quality of Service and optimize productivity. Progent's Cisco experts can help you to design and implement VLANs to support your key applications and reallocate your VLANs as workload demands change. To learn about Progent's consulting and support services for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and support. For information about Progent's consulting and support for Cisco's Nexus line of switches, refer to Nexus switch consulting and support services.

Failover Clustering Consulting for Microsoft Windows Server 2008 R2 and Windows Server 2012 R2
Progent can provide Windows Server 2012 failover cluster consulting and support, Windows Server 2008 R2 failover cluster expertise, and Windows 2003 clustering support to enable your business implement clustered server configurations that can provide world-class uptime, even for routine maintenance operations. This non-stop capability is possible because a single server in a cluster can be brought down for maintenance work without impacting users. Clustering also enables IT staff to perform vital security updates during regular business hours without affecting user productivity.

Dynamics GP (formerly Great Plains) Programming and Support
Progent can provide a MS Dynamics GP consulting professional to assist you to support and enhance your MS Dynamics GP-powered business information solution. Progent can also help you to design and deploy an efficient Microsoft Dynamics GP upgrade from an older accounting package so that you retain your historical data, enhance your security, extend your reporting and analytics, leverage Microsoft Office support, and eliminate network impacts by designing and completing an efficient migration strategy.

Video Conferencing Consulting Support
Progent can provide the services of an accredited video conferencing consultant with expertise integrating technology from the major video conferencing/telepresence vendors such as Cisco/TANDBERG, Polycom, and LifeSize and can help you to design, install, expand, or troubleshoot a telepresence environment that preserves your current investment and optimizes the strategic value of your IT system. Progent also offers the services of infrastructure engineers who can help businesses of all sizes to create and maintain a network that provides the performance, dependability, protection, and expandability you need to support your video conferencing/telepresence solution.

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