For small business networks located anywhere in the state of Minnesota, Progent's Microsoft and Cisco authorized technical experts can provide online assistance and troubleshooting to solve your network systems troubles quickly and cost effectively. Progent has acquired enterprise-level skills, sophisticated tools, and support databases to diagnose and resolve IT problems while avoiding the high cost and time delays associated with on-site service calls.

If your Minnesota business is situated outside of the larger urban areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local computer support choices may be limited in expertise, or not available during urgent situations. This can result in a office network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of network support, performing a broad range of technical projects for a extensive range of customers. This means you obtain not only the technical know how needed for the job, but a professional with demonstrated methods for applying that expertise to assist with efficient network solutions.

Temporary CIO Services
Progent can supply organizations with an information management expert who can serve as a temporary or part-time Chief Information Officer. This experienced technology executive can provide strategic direction to help you to deploy sensible technology to improve business operations so they match more closely with your corporate goals. Your company can develop and install a well thought out IT plan without absorbing the cost of a full-time Chief Information Officer. Important services Progent's temporary CIO can carry out include growth strategies, establishing IT budgets, creating and tracking models for Total Cost of Ownership, analyzing workflows, reviewing contracts with suppliers, defining security and compliance policies, monitoring service level agreements, streamlining data center management, computer desktop support solutions, software revision control, and disaster recovery preparedness.

Remote Consulting for Microsoft Windows Server 2008
Windows Server 2008 R2 represents a major step forward in making IT systems more protected and available, simpler to virtualize and administer, faster, and able to provide an improved platform for web publishing. Progent's Microsoft-certified Windows 2008 engineers can deliver advanced, affordable remote consulting to assist your company get the most from the improvements incorporated into Microsoft Windows Server 2008 R2 by providing certified consulting, troubleshooting, training, management, monitoring, and security expertise.

Microsoft Desktop Virtualization Consulting
Microsoft's desktop virtualization technologies reduce the work required for network managers to deploy applications so that they are standardized throughout a corporate workforce, offer the power to manage rights to critical data, and enable quick deployment of new or upgraded workstations. In Microsoft Windows Server 2008 R2, the Terminal Services tool has been revamped and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS streamlines client connectivity, enhances performance, strengthens data security, centralizes management, and offers an almost seamless user environment. Progent's desktop virtualization engineers can help your company to assess the strategic benefits of Microsoft's desktop virtualization solutions, set up test and production deployments, optimize your system architecture to accommodate virtual desktops efficiently, assess and remediate security problems, and educate your IT administrators to utilize industry best practices to achieve maximum payback from client virtualization.

Windows 8 Migration and Integration
Progent's Microsoft-certified Windows 8 consulting experts can deliver a variety of network consulting services to help organizations of all sizes to deploy, administer, and support IT systems that incorporate desktops, notebooks, tablets, or Windows phones based on Microsoft Windows 8. For larger organizations, Progent's experienced project managers can assist to design and configure test environments to evaluate Windows 8 and plan and execute Windows 8 migration plans following leading practices.

Wide and In-depth Experience with Office Networks
Progentís team of more than 80 networking experts means customers can take advantage of the leverage of over 1,000 years of cumulative background and collective knowledge to fix the most vexing system problems. Progentís accredited information technology engineers possess the experience to find fixes fast and implement them cost effectively.

CRISC-certified IT Risk Mitigation Specialists
The CRISC certification program was established by ISACA in 2010 to validate an IT professional's ability to design, implement, and support IS control mechanisms to mitigate network risk. Progent can provide the expertise of a CRISC-certified consultant to assist you to develop and carry out a business continuity plan based on industry best practices promoted by CRISC and geared to align with your organization's risk appetite, business objectives, and budgetary guidelines.

Microsoft Windows Server 2012 Migration and Support
Progent's Microsoft-certified Windows Server 2012 R2 consultants can assist you to assess the benefits of Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, optimize your infrastructure for on-premise, multi-site, private or public cloud-based, and partial-cloud environments, train your IT management, team, develop an enterprise-wide security strategy, streamline network management, assist with application development, and build and test a disaster recovery/business continuity plan.

Affordable Computer Support Solutions
Many small companies utilize flawed metrics when searching for a computer consultant. Cost per hour is usually not a reliable measure for value. A consultant with insufficient technical background can take several times longer to complete the identical job than a seasoned IT professional. For example, billing 30% less per hour, but taking three times longer for the same task is hardly a deal. Still worse, a badly designed or configured network infrastructure that is undependable and hard to manage or expand can cost an organization many times more than its initial price because of lost productivity. Progent's customer testimonials from satisfied businesses across the U.S. confirm the effectiveness of Progent's service model and the technical capability of Progent's staff of engineers.

Comprehensive Documentation of Services
Progent produces full and detailed documentation of all support activity to ensure customers donít ever feel like a hostage to their IT service provider. Progent sends e-mail documentation of support activity shortly after finishing each support task, and also sends a hard copy along with monthly billings. Complete network service reporting makes it easier for clients to move to a new service organization or take on more support duties in house. Good service reporting also give management the visibility required to evaluate support services and produce more realistic network expense projections.

Microsoft SQL Server Software Development
Progent's certified SQL Server application developers can help with every phase of creating and managing SQL Server-powered database applications. Progent adheres to leading practices within Microsoft's .NET architecture to develop scalable, easy-to-manage line-of-business software applications and to finish software development projects on time and on budget. Development support offered by Progent for SQL Server environments includes specification of features and scope, database modeling, ETL development, data integrity, T-SQL programming, software configuration, storage management, tuning, backup and restoration, clustering, replication, security, and fault tolerance.

64-bit Computing Migration Help
Progentís 64-bit upgrade experts can help you to enhance your application servers and workstations efficiently from 32 bits to 64 bits. Progent can assist you to understand the costs and benefits of upgrading to 64-bit processing, plan a cost-effective upgrade process that minimizes operational disruptions, and offer responsive online support to aid you to install 64-bit software and application programs on your current hardware. Progent's Microsoft Gold qualified processing consultants can assist your company to install the 64-bit versions of Microsoft products such as Microsoft Windows Server 2008, Exchange Server, Windows 7, and Excel 2010.

After-hours Remote Technical Support
Progent's low-priced extended hours remote technical support program offers companies 24x7 availability of remote support from Progent's TRC. Support services available outside standard work hours include resolving problems with Windows server products, Windows desktop support, assistance with MS Office programs, system backup/restore, and basic routing and switching help for Cisco technology.

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