For small company networks located within the state of Minnesota, Progent's Microsoft authorized technical experts can provide phone assistance and remote troubleshooting to repair your computer network troubles fast and affordably. Progent has developed top-notch skills, sophisticated utilities, and support knowledge bases to troubleshoot and repair network problems while avoiding the cost and delays normally associated with in-person service visits.

If your Minnesota company is situated beyond the larger metropolitan areas such as Minneapolis, St. Paul, Rochester, Duluth, or Bloomington, your local computer network support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a office network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progent’s group of network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a broad variety of technical tasks for a broad range of customers. This means you get not just the technical skills needed for the job, but a professional with proven methods for applying those skills to provide affordable network solutions.

In-depth Experience with Microsoft's Popular Server Technology
Progent provides broad experience with Microsoft’s popular server platforms and applications. Progent can provide Windows Server 2012 R2 consulting and support, Windows 2008 R2 help, Microsoft Windows Server 2003 consulting services, Windows 2000 upgrade support, Exchange 2013 services, Exchange Server 2010 planning, Exchange Server 2007 design services, and Microsoft SQL Server 2008 assistance.

IT Support for Local Governments and School Districts
Progent has a long background delivering a broad range of remote network support and emergency troubleshooting services to local governments and school districts across the United States. Progent is one of the pioneers in providing expert remote network consulting and has provided IT support to organizations in every state. Progent's remote computer support for local governments eliminates travel costs and solves issues more quickly than onsite support.

High-level Project Management Experts
For enterprise clients in need of advanced project management assistance, Progent can provide the services of veteran information technology experts with decades of experience in technology management, application development, and process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management expertise to assist businesses to follow best practices to ensure that strategic projects are completed on schedule and on budget.

Oracle DBA Services and Software Programming
Progent can provide the services of an Oracle certified consultant for Oracle DBA support or an Oracle software programmer for creating RDBMS applications. Progent's Oracle database administrators can help your business to streamline key Oracle database management activities including database tuning, backup and restore strategies, and information security. Progent's Oracle application programmers can assist you to design, tune, enhance, or port Oracle-based programs using PL/SQL. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper tools and can assist you to optimize existing SQL programs by utilizing Oracle's SQL Tuning Advisor.

Offsite DPM Backup Service
Multi-site data backup is a vital part of any comprehensive disaster recovery strategy. Progent’s affordable Offsite DPM-based Backup Service incorporates the advanced capabilities of Microsoft Data Protection Manager with the state-of-the-art security and availability facilities of the Herakles co-location center to deliver ongoing, transparent backup for up to 2.5 Terabytes of data from one or several of your Windows-powered servers. Progent's managed service package includes all setup, support, and monitoring needed for a comprehensive offsite data backup solution.

Disaster Recovery/Business Continuity Planning Help
Progent's disaster recovery consultants can show you how to create a disaster recovery strategy to handle a total site outage. Progent can help you develop a comprehensive disaster recovery solution that includes periodic disaster recovery evaluations and drills so that when a disaster happens, you reduce lost productivity. Progent's Microsoft and Cisco-certified engineers can also show you how to build an affordable, zero-downtime system architecture that addresses reliability issues covering a broad range of infrastructure technologies and procedures. Progent's business continuity specialists can help you to prepare for the high-level issues related to keeping your business running after a catastrophe by taking into account not only IT issues but other issues like notifying key staff members, locating temporary work space, accessing emergency transportation, finding temporary workers, and submitting regulatory reports.

World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s elite team of Cisco certified CCIE network engineers have been awarded a designation restricted to the most accomplished specialists for architecting, configuring, implementing, and debugging a diverse array of Cisco network and connectivity products. There are only about 7,000 certified CCIEs around the world, and achieving this distinction involves extensive verification of networking skills through written examinations and hands-on testing to ensure that CCIE’s can apply knowledge to real-world situations. CCIE’s have a base knowledge of core networking concepts and protocols that enable rapidly developing multi-vendor solutions.

Comprehensive Support for Systems at Colocation Data Centers
There are several hundred enterprise-grade data center colocation sites in Northern California and major metropolitan areas across the United States, and Progent's Internet data center consulting professionals can enhance your network's redundancy and performance by helping you select a colocation site that meets the particular requirements of your company such as geographic proximity, space, communications, affordability, and value-added features and services. Progent’s data center IT services are intended for businesses with hardware housed at colocation hosting facilities and requiring on-demand in-person assistance at the colo site plus online support from Microsoft and Cisco qualified experts. Progent offers a selection of colocation center support services including network topology evaluation, Windows and Linux server integration and maintenance, troubleshooting for server and telecommunications infrastructure, design and deployment of zero-downtime systems, defining and deploying layered security structures, firewall integration and troubleshooting, designing load balancing environments, and planning high-availability server and storage cluster systems.

Planning Deployments of Cisco's Managed Switches
Cisco's managed switches allow you to assign VLANs to segment specific Ethernet hardware to handle performance-critical applications such as VoIP and high-access databases in order to ensure QoS and maximize business productivity. Progent's Cisco consultants can help organizations to design and implement Virtual LANs to support your vital applications and reassign your network resources as workload requirements change. For information about Progent's consulting and support for Cisco's market-leading family of Catalyst switches, see Catalyst switch consulting and support. To learn about Progent's consulting services for Cisco's Nexus family of switches, see Cisco Nexus switch consulting and support services.

Web Development Services
If you want to spruce up your company web, create internal web sites for functions like human resources or employee training, establish a standout Web presence for a new venture, or create world-class, database-driven web applications, Progent can provide skilled and seasoned web designers and developers. Progent's consultants can also help your company to host your web environment by building and maintaining a secure, robust server and connectivity environment featuring remote and mobile connectivity. Services available through Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 training for popular web site authoring tools. For database-intensive web applications, Progent offers the expertise of MS SQL Server developers, Oracle developers and database administrators, and MySQL consultants.

Detailed Documentation of Services
Progent provides complete and detailed reports of all support work to make sure clients don’t ever feel “captive” to their IT service organization. Progent sends e-mail documentation of services shortly after finishing each support interaction, and also sends a hard copy along with monthly invoices. Comprehensive IT service documentation makes it easier for customers to transfer to a different support provider or assume increased service responsibilities internally. Good service documentation also provides management the visibility needed to assess the quality of maintenance services and produce more realistic IT budgets.

Fast and Economical Online Consulting and Support Nationwide
Progent has delivered online or onsite technical consulting assistance to organizations in every state in the United States. Many of these clients have indicated their appreciation to Progent in the form of testimonials to the quality of Progent's support personnel. Check out Progent's customer testimonials to see what people say about the high level of Progent's network support services

Response Time of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center is committed to providing the best level of remote IT support services possible for both emergency as well as standard issues. For urgent issues that affect many workers, key people, or a line-of-business application, the TRC can respond in less than an hour. For standard issues, the TRC will within two hours. Regardless of criticality, your trouble ticket will be generated promptly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will contact you on every corrected issue to confirm you are satisfied with the results and willing to close out the trouble ticket. Find out more about Progent's TRC Customer Commitment.

Remote Server Monitoring with Microsoft System Center Operations Manager
Progent provides a selection of network support packages based on System Center Operations Manager. Progent's remote, 24x7 network monitoring makes your server support proactive rather than reactive. By identifying emerging problems before they result in network downtime, Progent's server monitoring can keep your information network free of untimely and costly service interruptions.

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