For office networks located within the state ofMissouri, Progent's Microsoft and Cisco qualified technicians can provide phone help and troubleshooting to resolve your network systems problems quickly and affordably. Progent has developed top-notch skills, software utilities, and support databases to identify and fix IT problems while avoiding the expense and time delays normally associated with on-site technical service calls.

If yourMissouriorganization is situated outside of the larger metro areas such asKansas City, St. Louis, Springfield, or Independence, your nearby network systems support choices may be limited in technical expertise, or not available during a crisis. This can result in a network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís group of field proven network professionals average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a extensive range of clients. This means you get not just the technical competency needed for the job, but a professional with proven methods for applying those skills to assist with efficient network solutions.

GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was established in 1999 to validate the knowledge of computer security professionals. GIAC accreditations are recognized by companies and government organizations around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer support for all of the network security services covered under GIAC accreditation including evaluating network security mechanisms, security incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

Progent's Test Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento can be used for testing line-of-business applications, developing cost-effective migration methodologies, assessing and optimizing performance, planning or validating disaster recovery strategies, resolving compatibility problems, and building training environments for the latest products and technologies. For Progent clients who lack adequate internal resources to assemble effective pilot systems, the lab reduces capital costs and engineering risk while keeping critical IT projects on schedule.

Easy Engagement and Pricing Structure
Progent's simplified by-the-minute billing policy requires no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra fees that drive up support costs. For remote support from Progent during regular business hours, you only get charged for the time spent resolving your problem. If it only takes ten minutes to solve your issue, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you pay only for the time when a Progent team member is actually on-site solving your issues. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you may be billed for our engineerís travel time, but not an increased emergency rate. Because Progent has a large pool of expert consultants located within the entire service territory, an available expert is typically near to help. Progent can in addition dispatch onsite service to the majority of zip codes in the U.S. within 24 hours of receiving a support call. Progent's online support group has delivered help to small companies in every state (Refer to Progent's customer testimonials.)

ProSight Network Audits for Assessing Network Health
Prosight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable and more secure AD environment. Both options also provide the long-term benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. For more information about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to design and implement a wireless LAN customized for your environment, offering your business a WLAN that has the reception, speed, capacity, Quality of Service, data protection, and hand-off ability your business requires. Progent's predictive wireless design services can be carried out remotely and make use of cutting-edge RF simulation and analysis tools to design a cost-effective Wi-Fi LAN. Progentís onsite wireless survey features physical walkthroughs, RF and security assessment of your existing wireless network, evaluation of your site's layout, measuring for RF interference, signal propagation modeling, selection of the best locations for customer-specified Wi-Fi Access Points. Location and configuration support for Wi-Fi APs include Aironet wireless access point configuration support, Cisco Small Business 100/300/500 wireless APs consulting, Catalyst 9100 Series 802.11ax access points system design, Meraki wireless access point configuration and consulting support, and Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

ProSight DPS Managed Cloud Backup
ProSight Data Protection Services cloud backup provides small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Learn more about the entire ProSight line of value-priced network monitoring and management services for small and mid-size businesses.

Juniper Networks Consulting
Progent's Juniper Networks-authorized network engineers can assist your company to design and deploy Juniper Firewall/VPN platforms, enhance and support your infrastructure, and upgrade efficiently from outdated equipment to current versions. Progent's Junos OS engineers can provide support for Juniper's premiere network control software to help your business to streamline the administration and improve the security of your Juniper VPN appliances and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system products and can assist organizations manage networks that include a mix of Juniper's OS platforms.

Microsoft Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 utilizes core technologies initially designed for and refined on Azure, one of the world's largest public clouds. This pedigree significantly improves the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can assist you to assess the benefits of Hyper-V 2016 for your business, configure pilot systems to confirm the ability of Hyper-V 2016 to support your vital workloads, plan an efficient network architecture for a cloud-based or hybrid installation, develop and carry out a non-disruptive migration strategy, educate your IT management and support staff, and provide as-needed consulting and troubleshooting services to make sure that your Hyper-V 2016 investment gives you maximum business value.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology engineers offer expert remote and on-premises consulting for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small organizations and campus networks to giant data centers and service providers. Progent can assist you to implement Cisco's rapidly evolving switching solutions to realize the throughput, expandability, resilience, virtualization support, data protection and manageability needed by your organization. For information about Progent's consulting services for Cisco's market-leading family of Catalyst switches, refer to Cisco Catalyst switch consulting and support. To learn about Progent's support for Cisco's Nexus Series of data center switches, see Nexus switch consulting services. For details about Progent's support services for Cisco Meraki switches, visit Cisco Meraki switches consulting services.

Responsiveness of Progent's TRC for Remote IT Support
Progent's Technical Response Center is committed to providing the best level of online network support possible for both urgent and non-critical issues. For emergency problems that impact many users, crucial individuals, or a line-of-business application, the Technical Response Center is set up to engage in less than an hour. For standard problems, the TRC will within two hours. Under any circumstance, your ticket will be created quickly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will check with you on each resolved issue to verify you are comfortable with the results and willing to close the ticket. Learn more concerning Progent's TRC Customer Commitment.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

Cisco WiFi Controller Integration and Support Consultants
Cisco's Catalyst family of wireless controllers streamline the management of wireless LANs by unifying the provisioning and management of Wi-Fi access points, tuning wireless performance by reducing the impact of radio frequency congestion, enhancing Wi-Fi uptime with fast auto-failover, and strengthening security by identifying threats and filtering traffic content according to user class and locale. Progent can help you to configure Cisco Wi-Fi controller appliances to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and debug your existing Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's latest wireless controller details, visit Catalyst Wi-Fi controller expertise

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.

After-hours Remote Support
Progent's affordable after-hours remote support program provides clients round-the-clock access to online technical support from Progent's Technical Response Center. Services offered beyond regular business hours include resolving problems with Microsoft servers, Microsoft Windows desktop support, help with MS Office programs, network and system backup and recovery, and basic routing and switching help for Cisco networking products.

Contact a Progent Network Consultant
To find out how to contact a Progent computer consultant for remote or onsite expertise, phone 1-800-993-9400 or visit Online Network Support.



An index of content::

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid model. Windows Server 2019 offers major enhancements in scale, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud integration, availability, and container support.

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    Exchange Servers and Macintosh workstations can work together efficiently. Progent's Apple and Microsoft certified experts can help you install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who use Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can coexist, allowing Mac users to get and send messages, search the Exchange global address list, copy addresses, synchronize appointments, and invite fellow workers to conferences via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly configured and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized onsite Entourage training.

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    Cisco's wireless IP phones are hardened Wi-Fi devices intended for professionals who are mobile within office, warehouse, retail or other environments where management requires user endpoints that provide more administrative control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Creating solutions with Cisco's wireless IP phones usually demands that you configure and optimize numerous components of your wireless infrastructure including wireless access points, switches, wireless LAN controllers, and network management software. Progent's certified experts can provide remote and onsite assistance to help your organization build and maintain a Cisco wireless VoIP phone solution by delivering integration services that can range from debugging the set up of an IP phone or access point to providing project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.

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    Progent's Microsoft authorized experts offer three ways to help medium-size and large organizations create a cost-effective and successful in-house Computer Support Helpdesk. Progent's consulting services include ROI evaluation, process analysis and enhancement, management reporting, education of internal staff, and documentation of processes. Progent's Software Evaluation and Deployment Services help companies sift through the numerous top level Help Desk application programs on the market and decide what products may be too expensive, lack critical capabilities, or align poorly with your company's corporate culture. Progent also provides short-term staffing for businesses who want to augment their internal Help Desk team for special projects or to fill in for vacationing or indisposed personnel.


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