For business computer networks located in the state ofMissouri, Progent's Microsoft certified technical experts can provide remote phone support and remote troubleshooting to solve your computer system troubles quickly and cost effectively. Progent has acquired enterprise-level skills, sophisticated utilities, and support knowledge bases to troubleshoot and fix IT problems while avoiding the expense and time delays associated with on-site technical service visits.

If yourMissouricompany is located outside of the larger metropolitan areas such asKansas City, St. Louis, Springfield, or Independence, your local network systems support options may be limited in skills, or unavailable during a crisis. This can result in a network environment that is unstable or causing wasted time due to technical problems continuing for too long. Progentís staff of expert network professionals average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a varied range of clients. This means you obtain not only the technical expertise needed for the task, but a professional with field proven methods for applying those skills to provide cost effective network solutions.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring endpoint protection solution utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about the entire ProSight series of value-priced managed services for small and medium-size organizations.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so that any looming problems can be resolved before they can impact your network. Learn about Progent's complete ProSight portfolio of low-cost outsourced network management services for small and medium-size businesses.

Eliminate Reliance on Freelance Consultants
By developing a partnership with a full-service network consulting and support organization like Progent rather than with an individual freelance consultant, your company is ensured fast access to experienced professionals when you require them. You do not have to be concerned that illness, training, vacations, or conflicting jobs with other clients will cause you to be without help during an emergency.

Project Server Integration
Progent's Microsoft Project Server and Project Online experts can provide advanced online and onsite support for Microsoft Project Server and for all Microsoft products that integrate in conjunction with Project Server. Consulting support services provided by Progent include Microsoft Project Professional integration, SharePoint Server 2013 design and configuration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 programming and troubleshooting, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting,Office Excel and Office 365 Excel application support, and PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE network engineers to help you to optimize your environment to support local, branch office, home-based, and mobile workers so they can utilize Project Server to work together securely and productively. Progent's certified security engineers can help you to plan and police security workflows that safeguard important business information without disrupting the productive exchange of legitimate data.

Part-time CIO Support Services
Progent can supply organizations with an information management expert who can serve as a part-time CIO. This experienced technology officer can provide strategic direction to assist your company to deploy sensible IT products to enhance business operations so they match more closely with your corporate objectives. Your business can create and install a well conceived information technology plan without incurring the expense of a full-time Chief Information Officer. Critical services Progent's part-time Chief Information Officer can carry out include growth strategies, planning technology budgets, building models for Return on Investment, analyzing workflows, negotiating with suppliers, defining security policies, monitoring service level agreements, streamlining data center administration, software revision control, IT asset documentation management, and disaster recovery planning.

Data Protection Solutions for Telecommuters
Progent can help small and medium-size businesses to plan, implement, validate and maintain backup solutions needed to support telecommuters. For information about Progent's backup/recovery expertise for telecommuters, visit data protection services for telecommuters.

Stealth Penetration Testing
Stealth penetration testing is a key component of any overall IT system security plan. Progentís security professionals can perform thorough unannounced penetration security checks without the awareness of your company's internal network support resources. Stealth penetration checking shows whether existing security monitoring systems such as intrusion detection warnings and event history monitoring are correctly configured and actively monitored.

Support Services for IT Service Providers
Progent's consulting for network service firms enables you to take advantage of Progent's consulting experts while retaining your own service brand as a seamless extension of your network services staff. For information about Progent's expertise for network support firms, refer to Progent's expertise for IT support firms.

Help Desk Support Services for At-Home Workers
Progent offers small and mid-size organizations overflow or fully outsourced Help Desk Call Center support for teleworkers. To learn about Progent's overflow or comprehensive Help Desk Call Center support for an at-home workforce, refer to Help Desk services for a remote workforce.

Migration Consulting for Lync Server 2013
Lync 2013, renamed Skype for Business Server, is an on-premises software platform that allows businesses of all sizes to create a centrally managed and secure communications environment that permits a BYOD computing model with instant messaging, presence, web meetings with app sharing, as well as IP-based and PSTN telephony enabled for a broad assortment of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts can assist your company to manage your current Lync environment or design and implement an efficient migration to a modern system by providing Skype for Business expertise. Progent can also assist build a hybrid deployment that integrates on-prem Microsoft Skype for Business Server with Skype for Business Online or with Teams cloud services.

After-hours Remote Technical Support
Progent's economical after-hours online support program offers companies round-the-clock availability of remote technical support from Progent's Technical Response Center. Services offered beyond standard work hours include resolving issues with Windows servers, Windows desktop troubleshooting, help with Microsoft Office applications, network and system backup and recovery, and basic routing and switching help for Cisco technology.

Active Directory Planning and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have extensive knowledge troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, corrupted AD objects, cleanup of evaluation software configuration objects in production Active Directory systems, and repair of failed installations of Active Directory and AD-dependent software. Progent is also experienced in using ďexpert onlyĒ Active Directory tools like NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address key issues such as AD naming standards, hierarchical model, IT management model, utilization and structure of group policy objects, as well as security and auditing specifications. Progent can also analyze the impacts of alternate server and service configurations on capability and speed. Progent can help businesses to plan and implement configurations of Active Directory Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

Talk to a Progent Computer Support Expert
To find out how to access a Progent computer support expert for remote or onsite assistance, call 1-800-993-9400 or go to Remote Network Help.

An index of content::

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    Application Virtualization Engineers

    Progent's Citrix experts can help your business to design, implement, manage, and support a virtualized Windows application delivery and management solution based on XenApp. Progent's Cisco-certified CCIE network engineers can help you enhance your infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support experts can help you to manage and support an off-site datacenter that offers high availability, enhanced security, and fast recovery.

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    Progent offers enterprise clients the services of a certified NetApp consultant to deliver remote or onsite expertise for NetApp's entire family of SAN storage software and hardware products including ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN technology supported by Progent include system architecture, cloud deployment, virtualization, migrations, transparent patching, system management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN environments quickly and affordably based on best practices.

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    Progent offers three essential types of Call Center support including Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft and Cisco professionals offers your clients instant access to a reliable technical group with extensive experience delivering phone support and remote access repair for networks based on Microsoft technology. Progent's concentration is on earning the support Helpdesk a positive reputation as a key contributor to company productivity. Progent's target is to resolve and not simply report problems.

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    Progent's Microsoft-certified consultants have over a decade of experience designing, implementing, enhancing and fixing Microsoft SCOM solutions and offer organizations of any size expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on leading practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive online or on-premises troubleshooting to assist you to remediate serious problems detected by SCOM 2012.

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  • Consulting Service Consultant Price
    Manage Consulting Hourly Rate

    Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates big invoices for quick solutions so you won't be tempted to permit simple problems to fester.

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    In addition to providing access to Microsoft Dynamics GP consultants, Progent can provide experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, administration help, upgrade support, and one-on-one or group webinar training classes customized to meet your particular needs. Progent's consultants also can show you how to build and maintain a protected, reliable network infrastructure to support your ERP, MRP and accounting solutions.

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    Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional background, in the trenches of IT service, performing a broad variety of technical projects for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This means that you get not only expert technical skills, but also a consultant with proven approaches for applying technical knowledge to solve real-world IT problems quickly.

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    SQL Server 2017 Mobile Reports IT Consulting

    Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business benefits of migrating to SQL Server 2017 and can assist you to design and implement a cost-effective migration of your current SQL Server environment to any deployment model including on-premises, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support ranging from on-demand design review or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 project is carried out on time and on budget.

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    Progent's Microsoft-certified consultants can assist your company to assess the value of Lync Server 2010 for your business and can assist you to plan and execute a rollout of Lync Server that centralizes the control of Instant Messaging and Presence and increases the output of your in-house staff, at-home workers, and smartphone users. Progent's consultant's can also assist your company to perform an efficient migration to Lync Server 2010 from Office Communications Server or Live Communications Server, integrate Microsoft Lync Server 2010 with Microsoft Exchange, Microsoft SharePoint, and Microsoft SQL Server, show you how to run Microsoft Lync Server to enhance the team-computing capabilities of Microsoft Office programs, and offer training and ongoing support for Lync Server and other Microsoft technologies.

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  • Top Ranked Consultant System Pilot Testing Lab
    24-7 network piloting Lab Consulting

    Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for piloting line-of-business applications, creating efficient system upgrade methodologies, assessing and tuning performance, designing or verifying business continuity strategies, resolving compatibility problems, and building training environments for the latest products and technologies. For Progent customers without adequate in-house resources to assemble effective test environments, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping critical IT initiatives on schedule.

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  • Top Ranked Datacenter Monitoring IT Consultant
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    Progent's Microsoft-certified consulting experts have more than a decade of experience designing, implementing, optimizing and repairing Microsoft SCOM solutions and can provide organizations of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can assist your company to plan an architecture for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs according to industry best practices for monitoring network fabric and Microsoft and third-party apps and services. In addition, Progent can provide responsive remote or onsite technical support to assist you to fix critical issues detected by System Center 2012 Operations Manager.

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    Progentís IT outsourcing packages provide affordable computer consulting for small companies. Whether it involves designing system architecture, creating an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your system, or developing a web-based business application, outsourcing your IT technical services can reduce costs and minimize risks, permitting IT support expenses to grow in a more moderate and controlled manner than is feasible by assembling a bulky, all-purpose internal IT staff. Progentís Outsourcing White Paper and datasheets explain how Progent can help you create a protected and robust system foundation for your vital business software based on Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progentís Technical Response Center (TRC) offers affordable national after-hours remote help for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers offer 24x7 telephone support and remote direct computer access to troubleshoot and resolve network problems quickly and affordably.

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    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical devices that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity.

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    Progent can help small and medium-size organizations to implement collaboration platforms to enable their at-home employees to engage in productive teamwork with colleagues and clients.

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    Progent can assist you to plan and implement an efficient transition from a Solaris-powered IT environment to a network powered by Microsoft Windows and capable of supporting Microsoft's familiar office productivity suites, business applications, and developer tools. Progent's Solaris, Windows and Cisco consultants and application experts can assist you to guard your data and minimize business discontinuity by designing an effective migration strategy that preserves your current investments in Sun Solaris application and technology. UNIX-to-Windows migration consulting services offered by Progent include analysis of existing infrastructure, transition planning and validation, MS Exchange migration support, data and application porting, and server and storage system transition and consolidation.

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    Microsoft Communications Server delivers Instant Messaging and Real Presence as part of a scalable, world-class package offering enhanced security, seamless compatibility with additional Microsoft software, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server offers lower costs and elevated operational efficiencies, enhanced worker productivity, and better intellectual property security. Microsoft Communications Server has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications experts can provide remote and onsite configuration support and mediation help for your Office Communications Server 2007 environment and can assist you to assess the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also assist you to design and execute an efficient migration that will add significant strategic value to your IT system

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    Progentís Microsoft certified consultants provide a range of support services for Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is an accounting and ERP solution based, like all Microsoft accounting tools, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP offers an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to install and configure, and with its segmented design you are able to purchase only the capability you currently require, with the option to expand clients and enlarge capabilities when necessary. Progentís Microsoft Dynamics GP support engineers can help you install, customize and manage the current release of Microsoft Dynamics GP or migrate efficiently from an older edition.

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    Progent can help you to plan and execute a smooth transition from a UNIX-based information system to a network powered by MS Windows and suited for supporting Microsoft's familiar office productivity products, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and software development specialists can show you how to guard your information and reduce productivity disruption by developing an efficient migration strategy that preserves your current assets in UNIX application and technology. UNIX-to-Windows transition consulting services available from Progent include evaluation of existing infrastructure, transition planning and validation, Microsoft Exchange migration services, information and application migration, and server and media transition and consolidation.

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    Progentís fault tolerant network experts offer non-stop computing support, disaster recovery services, system load balancing, non-stop interoffice connectivity, 24x7 Internet interface design, high-availability data center support, and other high-availability networking consulting to help your small business create a non-stop environment for line-of-business applications. Progent has the background to develop affordable, 24x7 networks by utilizing the evolving suite of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Cluster. Progentís Microsoft and Cisco authorized consultants can show you how to you design a fault tolerant mutli-site network with a completely mirrored Internet connection and intelligent system load balancing.

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  • Les Kent has a 35-year track record of successful technology integration, corporate administration, marketing, and operations. He has shown a talent for creating sophisticated IT solutions during his time as as a system architect, software developer, project manager, implementation consultant, and problem solver for small companies, start-ups, and global enterprises.

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    Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, enhancing and fixing SCOM solutions and can provide companies of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to import and customize SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or on-premises technical support to help you to fix serious problems detected by System Center 2012 Operations Manager.

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  • MOM 2005 Case Study
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    Before Progentís Microsoft Operations Manager solution, network problems were approached reactively, once users complained about them. With the help of proactive, computer generated warnings and trend analyses sent by Microsoft Operations Manager, Progent is now able to address server troubles before they becomes critical enough to disrupt network availability. Because of Microsoft Operations Manager, Progent can deal with potential problems before customers suspect that the problems exist. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class availability, safety and productivity.

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