For business computer networks located in the state ofMissouri, Progent's Microsoft certified technical experts can provide remote phone support and remote troubleshooting to solve your computer system troubles quickly and cost effectively. Progent has acquired enterprise-level skills, sophisticated utilities, and support knowledge bases to troubleshoot and fix IT problems while avoiding the expense and time delays associated with on-site technical service visits.
If yourMissouricompany is located outside of the larger metropolitan areas such asKansas City, St. Louis, Springfield, or Independence, your local network systems support options may be limited in skills, or unavailable during a crisis. This can result in a network environment that is unstable or causing wasted time due to technical problems continuing for too long. Progentís staff of expert network professionals average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a extensive variety of technical projects for a varied range of clients. This means you obtain not only the technical expertise needed for the task, but a professional with field proven methods for applying those skills to provide cost effective network solutions.
ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
The ProSight Active Security Monitoring endpoint protection solution utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about the entire ProSight series of value-priced managed services for small and medium-size organizations.
ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so that any looming problems can be resolved before they can impact your network. Learn about Progent's complete ProSight portfolio of low-cost outsourced network management services for small and medium-size businesses.
Eliminate Reliance on Freelance Consultants
By developing a partnership with a full-service network consulting and support organization like Progent rather than with an individual freelance consultant, your company is ensured fast access to experienced professionals when you require them. You do not have to be concerned that illness, training, vacations, or conflicting jobs with other clients will cause you to be without help during an emergency.
Project Server Integration
Progent's Microsoft Project Server and Project Online experts can provide advanced online and onsite support for Microsoft Project Server and for all Microsoft products that integrate in conjunction with Project Server. Consulting support services provided by Progent include Microsoft Project Professional integration, SharePoint Server 2013 design and configuration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 programming and troubleshooting, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting,Office Excel and Office 365 Excel application support, and PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE network engineers to help you to optimize your environment to support local, branch office, home-based, and mobile workers so they can utilize Project Server to work together securely and productively. Progent's certified security engineers can help you to plan and police security workflows that safeguard important business information without disrupting the productive exchange of legitimate data.
Part-time CIO Support Services
Progent can supply organizations with an information management expert who can serve as a part-time CIO. This experienced technology officer can provide strategic direction to assist your company to deploy sensible IT products to enhance business operations so they match more closely with your corporate objectives. Your business can create and install a well conceived information technology plan without incurring the expense of a full-time Chief Information Officer. Critical services Progent's part-time Chief Information Officer can carry out include growth strategies, planning technology budgets, building models for Return on Investment, analyzing workflows, negotiating with suppliers, defining security policies, monitoring service level agreements, streamlining data center administration, software revision control, IT asset documentation management, and disaster recovery planning.
Data Protection Solutions for Telecommuters
Progent can help small and medium-size businesses to plan, implement, validate and maintain backup solutions needed to support telecommuters. For information about Progent's backup/recovery expertise for telecommuters, visit data protection services for telecommuters.
Stealth Penetration Testing
Stealth penetration testing is a key component of any overall IT system security plan. Progentís security professionals can perform thorough unannounced penetration security checks without the awareness of your company's internal network support resources. Stealth penetration checking shows whether existing security monitoring systems such as intrusion detection warnings and event history monitoring are correctly configured and actively monitored.
Support Services for IT Service Providers
Progent's consulting for network service firms enables you to take advantage of Progent's consulting experts while retaining your own service brand as a seamless extension of your network services staff. For information about Progent's expertise for network support firms, refer to Progent's expertise for IT support firms.
Help Desk Support Services for At-Home Workers
Progent offers small and mid-size organizations overflow or fully outsourced Help Desk Call Center support for teleworkers. To learn about Progent's overflow or comprehensive Help Desk Call Center support for an at-home workforce, refer to Help Desk services for a remote workforce.
Migration Consulting for Lync Server 2013
Lync 2013, renamed Skype for Business Server, is an on-premises software platform that allows businesses of all sizes to create a centrally managed and secure communications environment that permits a BYOD computing model with instant messaging, presence, web meetings with app sharing, as well as IP-based and PSTN telephony enabled for a broad assortment of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts can assist your company to manage your current Lync environment or design and implement an efficient migration to a modern system by providing Skype for Business expertise. Progent can also assist build a hybrid deployment that integrates on-prem Microsoft Skype for Business Server with Skype for Business Online or with Teams cloud services.
After-hours Remote Technical Support
Progent's economical after-hours online support program offers companies round-the-clock availability of remote technical support from Progent's Technical Response Center. Services offered beyond standard work hours include resolving issues with Windows servers, Windows desktop troubleshooting, help with Microsoft Office applications, network and system backup and recovery, and basic routing and switching help for Cisco technology.
Active Directory Planning and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have extensive knowledge troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, corrupted AD objects, cleanup of evaluation software configuration objects in production Active Directory systems, and repair of failed installations of Active Directory and AD-dependent software. Progent is also experienced in using ďexpert onlyĒ Active Directory tools like NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address key issues such as AD naming standards, hierarchical model, IT management model, utilization and structure of group policy objects, as well as security and auditing specifications. Progent can also analyze the impacts of alternate server and service configurations on capability and speed. Progent can help businesses to plan and implement configurations of Active Directory Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.
Talk to a Progent Computer Support Expert
To find out how to access a Progent computer support expert for remote or onsite assistance, call 1-800-993-9400 or go to Remote Network Help.