For small company network systems located within the state of Mississippi, Progent's Microsoft qualified technical experts can deliver remote phone support and remote troubleshooting to solve your computer system troubles quickly and affordably. Progent has developed enterprise-grade skills, software utilities, and support knowledge bases to troubleshoot and repair IT problems without the cost and time delays normally associated with in-person service visits.

If your Mississippi business is located outside of the larger metropolitan areas such as Jackson, Gulfport, Biloxi, or Hattiesburg, your nearby network support choices may be limited in technical expertise, or unavailable during a crisis. This results in a office network that is unusable or causing efficiency loss due to technical issues persisting for too long. Progent’s staff of expert network engineers average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a extensive range of customers. This means you get not only the technical competency needed for the job, but a professional with proven methods for applying those skills to provide efficient network solutions.

Strategically Headquartered in Silicon Valley
Progent is strategically headquartered in California's Silicon Valley, a region respected worldwide for creativity, technology leadership, and world-class network engineers. Cisco is based in the city of San Jose and Microsoft’s Silicon Valley campus is Microsoft’s largest besides their Washington headquarters. Other major technology companies based in the San Jose / San Francisco region include Google, Apple Computer, Intel, Yahoo, Symantec Corporation, Sun Microsystems, Juniper Networks/NetScreen, and Oracle. This is also the site of several of the top ranked universities in the country. Progent has built a first-class collection of Microsoft certified experts and Cisco certified CCIE network engineers from this large talent pool to make up the nucleus of Progent’s international team of information technology consultants.

MySQL Database Application Programming and Database Administration Services
Progent's MySQL software developers, database architects, and DBAs can provide cost-effective remote database administration or application development support and can assist organizations of any size to configure and maintain MySQL in a reliable IT infrastructure that offers advanced performance, scalability, and protection. Progent also has experience helping companies migrate databases from an Oracle environment to MySQL.

High-level Project Management Experts
For advanced project management support, Progent offers the services of veteran information technology experts with decades of background as technology project managers for application development, business systems deployment, and business process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven project managers can provide advanced management expertise to assist enterprise clients to adhere to leading practices to make sure strategic projects are completed on schedule and within budget.

The Progent Test and Design Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento is available for testing line-of-business applications, developing efficient migration methodologies, assessing and tuning performance, designing or verifying business continuity solutions, mitigating compatibility problems, and establishing training environments for new products and technologies. For Progent clients without sufficient internal resources to configure effective test systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical network initiatives on schedule.

Design and Configuration Consulting for Cisco's Meraki Indoor and Outdoor Wireless APs
Progent's Cisco Meraki wireless AP consultants provide remote and on-premises support to assist organizations of all sizes to plan, deploy, maintain, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help you to configure and manage Meraki-based wireless networks for environments that range from a teleworker's home or a remote office to a large campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology including switches, routers and ASA firewalls to create a cohesive network infrastructure that provides identical connectivity, responsiveness, security, manageability and availability for wired and wireless clients regardless of their mobility or computing device. (Refer to Cisco Meraki switches consulting and troubleshooting services.)

Cisco Unified CM and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM), originally named CallManager, operates as the core of Cisco's communications and collaboration platform. Unified Communications Manager and Cisco Unified CM Express offer a borderless IP-PBX by integrating closely with unified messaging apps such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can assist with any facet of Unified Communications Manager setup and troubleshooting in areas such as integrating VoIP phones and video phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, designing UCS server failover systems for high availability, and integration with Microsoft Exchange Server.

Progent is a Certified Microsoft Partner
Because Progent is a Microsoft Certified Partner, every Progent consultant has access to the technical and educational resources needed to provide the best computer support available. Progent's IT outsourcing, Help Desk, Office 365 deployment expertise, and software development services permit small business clients to benefit from the wide range of knowledge associated with the IT departments of large enterprises without the significant expense and hassle of building and managing a self-sufficient in-house support group.

Cost-effective Support Solutions
Many small organizations utilize poor metrics when searching for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take several times longer to perform the identical job than an experienced Information Technology expert. As an example, billing 30% less per hour, but taking three times longer for the same job is hardly a deal. Still worse, a poorly architected or configured network infrastructure that is unstable and difficult to manage or upgrade can cost a business many times more than its initial price because of lost productivity. Progent's customer testimonials from satisfied companies across the United States indicate the effectiveness of Progent's support model and the expertise of Progent's team of engineers.

Cisco IOS Update Consulting
If you includes Cisco routers, you may be running an old release of Cisco IOS, the control software used in almost all Cisco router and the latest Cisco switches. Cisco frequently provides upgrades to IOS to correct problems, plug security vulnerabilities, or improve functionality. Unfortunately, updating Cisco IOS or other Cisco OS platforms can be a challenge, depending on your Cisco appliance and your network environment. For example, there may be limitations of internal Flash storage that might cause a new OS release to operate improperly. Progent's Cisco CCIE-certified network engineers offer a wide variety of support services related to updating Cisco IOS or any Cisco OS like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can run audits of your router software, recommend appropriate updates, prepare Cisco appliances, copy software images/, activate and test your Cisco software, tune performance, troubleshoot issues, and teach your IT staff how to get the benefits of any significant new capabilities.

Remote Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent offers a variety of Network Support Bundles based on the proactive problem solving abilities of System Center Operations Manager, a cutting-edge server management software platform that monitors the availability, speed and security of your IT network and detects anomalies before they can disrupt your network. To give you additional understanding concerning the performance and stability of your system environment, Progent can help you deploy and manage popular network monitoring tools based on the Linux operating system.

Microsoft Data Protection Manager Consulting Support
System Center 2016 Data Protection Manager (SCDPM 2016) provides small and medium-size organizations near-continuous backup and simplified recovery capabilities for Microsoft networks. SCDPM 2016 delivers application-aware protection for critical workloads such as Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, supports VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consultants can help you to plan, implement, administer, and repair an enterprise-wide backup/restore solution built around DPM 2016. Progent can assist you to upgrade from a previous release of Data Protection Manager or from an outdated solution, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployments. Progent offers remote or onsite support and can deliver occasional guidance to help you through challenging issues or provide end-to-end project management or co-management support to help you finish your SCDPM 2016 initiative on schedule and on budget.

Get in Touch with a Progent Computer Support Expert
To find out how you can access a Progent computer support expert for remote or onsite support in , phone 1-800-993-9400 or visit Remote Computer Support.














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