Cloud Solutions
ProSight Data Protection Services MSP360 Backup: Managed Cloud Backup Services
ProSight Data Protection Services (DPS 360 Backup
ProSight Data Protection Services 360 Backup is a suite of affordable backup-as-a-service (BaaS) products based on technology created by MSP360 (formerly CloudBerry Lab) to address all critical aspects of data protection for small and medium-size organizations. MSP360 backup/recovery software supports high-end features for encryption, compression, retention, and scheduling. A headline capability is support for storing your copies on any major public cloud, locally, or in a hybrid cloud/on-prem environment. Remote Monitoring and Management (RMM) tools offer timesaving capabilities like backup process scheduling; bulk installation, configuration and updates; versatile scripting; restoration status notifications; plus storage and capacity reporting. MSP360 Backup allows file/folder or image-based backup/recovery for VMs and physical devices and enables you to create a data protection system with a low RTO and a fine-grained Recovery Point Objective (RPO).
With ProSight DPS 360, Progent's MSP360-certified experts help you to plan and deploy a backup/restore system built on MSP360 technology. Progent will then perform comprehensive monitoring and management to protect against data loss caused by human mistakes, system problems, malicious insiders, and malware attacks like ransomware. Your IT staff does not have to climb the challenging learning curve required for efficient management of a modern data protection solution and you have on-demand access to Progent's proven backup and disaster recovery (BDR) professionals in case you have to respond rapidly to a data-loss crisis.
Bring Your Own Storage
MSP360 backup/restore is storage-system agnostic. You can send backups to any major public cloud storage account, to local hardware, or both. This offers a significant savings compared to backup platforms that demand the use of specialized storage. Public clouds can also provide advantages such as multi-region distribution of storage, easy migration to lower-cost storage levels as data ages, virtually unlimited on-demand scale, plus massive redundancy for world-class resilience. Major clouds you can use with MSP360 managed backup include Amazon S3 and S3 Glacier, Microsoft Azure, Wasabi, Backblaze B2 and Google Cloud.
Products Offered in the ProSight Data Protection Services 360 Suite
ProSight Data Protection Services 360 are licensed via subscription. Several types of backup services are available along with affordable cloud storage:
- ProSight DPS 360 Desktop
- ProSight DPS 360 Server
- ProSight DPS 360 VM Host
- ProSight DPS 360 SQL
- ProSight DPS 360 Exchange
- ProSight DPS 360 GSuite
- ProSight DPS 360 Ultimate
- ProSight DPS 360 B2 Cloud Storage
- Works with popular cloud storage services and storage classes
- Long-term virtual machine backup (Grandfather-Father-Son retention policy support)
- Local backups to standard storage devices and NAS storage
- SQL Server and Exchange data protection
- Change-only Backup for files, system images, and VMware
- Rapid and efficient change-only block-level backup for the majority of cloud storage providers
- Data compression with gzip file format
- Create bootable USB drive or ISO image to allow bare metal recovery
- Cloud-to-cloud and cloud-to-local backups
- Image-based backups of physical or VM images
- Support for major virtual machine types such as Hyper-V, VMware, VirtualBox, and RAW
- Restore image-based backups as Amazon EC2, Azure VM, and Google Compute Engine instances
- Fast client-side deduplication utilizing on-premises resources to save time, bandwidth and external storage
- Required and full Consistency Checks
- Scheduling for backups and restores
- Backup/Restore chains for sequential plans
- Custom scripts prior to and after plan
- Support for the military-grade AES-256 Advanced Encryption Standard
- Immutability for enhanced crypto ransomware protection, data recovery, and compliance
To view or download a datasheet about the key features of ProSight Data Protection Services 360, click:
Progent's ProSight Data Protection Services 360 Datasheet. (PDF - 296 KB)
How Progent Can Assist You Get the Most out of ProSight Data Protection Services 360 Backup
Progent can provide a selection of services to help your organization to design, implement, test and troubleshoot a ProSight DPS 360 Backup solution based on MSP360 technology. Progent's consultants can assist your business to install and manage MSP360 Backup tools and technologies and to protect key apps by providing expertise such as Microsoft 365 Exchange consulting, SQL Server expertise, Windows Hyper-V integration, and VMware-certified vCenter consulting.
Progent also offers disaster recovery/business continuity (DR/BC) preparedness consulting to assist your company to utilize MSP360 Backup products to safeguard your mission-critical data and enable you to resume your vital operations quickly in case of a calamity. Progent's GIAC information assurance experts can assess the security posture of your data protection solution and can help you to deploy the latest tools and adhere to industry leading practices for operating safely in the current threat landscape.
Non-stop Technologies Supported by Progent's Experts
Progent's Microsoft and Cisco consultants can help your business to design a cost-effective, zero-downtime environment that addresses key issues encompassing a wide array of infrastructure technologies and operations including:
Disaster Recovery Planning
Progent's business continuity consultants can show you how to create a workplace recovery plan so you can resume IT operations in case of an information network disaster. Progent can assist you to create a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized professionals can also help you build an affordable, zero-downtime network architecture that addresses availability issues involving a wide range of network technologies and processes. To find out more, go to Workplace Recovery Consulting and Support Services.
CRISC-Premier IT Risk Mitigation
The CRISC certification program was established by ISACA to verify an IT professional's skills to plan, deploy, and support information system controls to reduce risk. Progent offers the services of a CRISC-certified consultant to assist your company to create and carry out a business continuity strategy based on industry best practices promoted by CRISC and crafted to align with your organization's risk appetite, business objectives, and budgetary guidelines. To find out more, visit CRISC-Certified network risk mitigation specialists.
Microsoft Windows Server 2019 Fault-tolerant Failover Clustering
Microsoft Windows Server 2019 incorporated significant enhancements in scale, throughput, manageability, cybersecurity, application compatibility, Linux co-existence, Kubernetes technology, and hybrid integration of local and cloud assets. Top new features of Microsoft Windows Server 2019 are Windows Admin Center for centralizing the management of hybrid local/cloud deployments, System Insights for taking advantage of advance predictive intelligence to manage local environments, Windows Defender ATP (Advanced Threat Protection) Exploit Guard for host-intrusion defense, container orchestration with Kubernetes, Cluster Sets for deploying and managing massive high-availability scale-out clusters, and Storage Migration Service for simplifying the upgrade process from legacy versions of Windows Server. For more information, see Windows Server 2019 High Availability Failover Clustering Consulting.
Microsoft Windows Server 2016 Disaster Recovery and Business Continuity
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a DR system based on Microsoft's most advanced Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance storage clusters using industry-standard hardware, VM Load Balancing for improving the speed and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, economical deployment of a failover cluster quorum witness. For details, go to Windows Server 2016 Disaster Recovery Help.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a disaster recovery solution powered by VMware SRM.
NetApp MetroCluster Disaster Recovery Technology
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery between sites that are up to 300km apart. Progent can provide online or on-premises access to a NetApp MetroCluster consultant who can assist your business to plan, deploy, administer, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your technical requirements and budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster solution by delivering help with procedures such as assigning shelf IDs, determining plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, designing a configuration replication network, and verifying your MetroCluster DR system to prove adherence with information assurance standards and regulatory mandates.
Fault Tolerant Load Balancing
Progent provides high availability load balancing support that addresses network load balancing, load balanced programs, LAN/WAN infrastructure routing, and content delivery technology including F5 Networks 3DNS. Non-stop load balancing solutions for which Progent offers consulting services include Microsoft Windows 2003 and 2008 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS. For details, visit Non-stop Load Balancing.
Non-stop Internet Data Centers
Progent's Data Center professionals can show you how to identify high availability data centers that match the specific needs of your business. Fault tolerant off-site data centers are particularly attractive to small and mid-size companies because of their affordability and convenience in comparison to taking a do-it-yourself strategy. Attempting to build an on-site data center that offers even a minimum degree of fault tolerance is too expensive for most small businesses. Progent can help you reap all the benefits of 24x7 colo sites by providing a complete range of consulting and maintenance services. For more information, go to Fault Tolerant Colocation Consulting.
24x7 Interoffice Networking
Progent's interoffice connectivity professionals can help businesses create non-stop inter-site connectivity through redundant system architectures with transparent failover. Progent's Cisco-premier CCIE network engineers can plan and implement fault-tolerant Inter-office networks based on non-stop EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how redundant connections and automatic fail-over can provide affordable non-stop interoffice networking. To find out more, go to Fault Tolerant Inter-office Networking.
High Availability Internet Connectivity
Progent's Cisco-certified IT experts can help you build an economical, high availability Internet configuration solution that can achieve non-stop Internet access through a wide range of high availability Internet access technologies including fault tolerant BGP, transparent fail-over, and redundant ISPs. Progent offers Cisco Certified Internetwork Expert consultants to show you how to apply the latest techniques for fault tolerant Internet connections to create a cost-effective, completely redundant Internet interface with automatic failover and other capabilities to create non-stop Internet connections. To find out more, visit Non-stop Internet Connectivity Solutions.
Backup and Restore Solutions Consulting and Support Services
Progent can provide economical remote access to engineers with expertise in a wide range of products and services that deliver solutions for protecting Microsoft Windows, Mac, and Linux servers and workstations plus notebooks and smartphones. Progent can provide expertise for leading data protection platforms such as Acronis Backup and Recovery, Backup Exec, BackupAssist Software, CrashPlan, Double-Take, Mozy, Retrospect for Macintosh, Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can assist you to implement, enhance, or maintain backup/restore systems for a range of architectures including local, remote, cloud-based, or hybrid. For details, see Backup and Restore Technology Consulting and Support Services.
Microsoft System Center Data Protection Manager (SCDPM) Data Recovery Consulting Services
Progent's expert System Center Data Protection Manager (SCDPM) support professionals can assist you to create an effective workplace recovery strategy, implement a cost-effective high-availability network infrastructure, configure a System Center Data Protection Manager-powered backup and recovery solution, comprehensively validate your DPM system, train your IT staff or local consultants how to maintain SCDPM, or provide extensive IT outsourcing including remote housing of Microsoft System Center Data Protection Manager machines in Progent's data center facility. For more information, visit Microsoft SCDPM Consulting Services.
Barracuda Backup Cloud and Offsite Data Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup/restore platform for small and mid-size businesses. A Barracuda Backup deployment can incorporate a custom-designed physical storage device built by Barracuda or a software-based appliance with comparable functionality but which uses your existing storage infrastructure. Barracuda Backup protects vital company data produced locally, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting support services to assist your business to plan, integrate, manage and troubleshoot a backup and disaster recovery system built on Barracuda technology. For details, visit Barracuda Backup and disaster recovery consulting and management.
ProSight Data Protection Services Altaro VM Backup Software for Data Protection and Disaster Recovery
Hornetsecurity's Altaro VM Backup software offers small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted architectures and also supports cost-effective backup to Microsoft Azure storage. Altaro VM Backup supports advanced capabilities like Immutable Cloud Storage for enhanced recoverability from ransomware. Progent is an Altaro partner and can provide a broad array of online or on-premises services to help you to design, install, manage and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup technology. To read more, see Altaro VM Backup consulting services.
ProSight DPS 365 Total Backup Services for Microsoft 365
Microsoft 365 provides rudimentary archiving but does not include integrated support for crucial data protection capabilities such as Exchange backups or greater than 30-day point-in-time recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup provides a full-featured BDR solution for programmable backup and quick recovery of all your company's M365 mail, Microsoft Teams Chats, SharePoint sites, OneDrive data, and content on Windows desktops and laptops. Progent is a certified Hornetsecurity/Altaro partner and offers ProSight Data Protection Services (DPS) 365 Total Backup to provide comprehensive managed services for Hornetsecurity's 365 Total Backup suite. ProSight DPS 365 Total Backup delivers a low-cost backup-as-a-service (BaaS) solution that defends M365 apps against data loss caused by user or software error, malevolent corruption, and cyber assaults like ransomware. For details, go to ProSight DPS 365 Total Backup solutions for Microsoft 365.
Fully Managed Cloud Backup: ProSight Data Protection Services ECHO
ProSight Data Protection Services ECHO provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS ECHO automates and monitors your backup processes and allow rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services ECHO can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services ECHO to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services ECHO managed cloud backup.
Consulting Services Double-Take Software for Data Backup and Recovery
Double-Take publishes a family of tools designed to deliver small and midsize companies a range of affordable alternatives for backing up and restoring business-critical applications such as Microsoft Exchange Server, SQL, RIM Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning experts have in-depth experience integrating Double-Take products into small company IT networks to achieve an advanced level of availability and business continuity capability at an affordable cost. For details, go to Consulting for Double-Take Software for Data Backup.
Why Pick Progent for Disaster Recovery/Business Continuity Planning?
Since Progent is a Microsoft Partner and provides professional application consulting for a wide range of small business applications, Progent is able to assist customers to arrive at efficient IT solutions that optimize the business value of your information system. As a Registered Partner with Cisco, Progent offers the support of certified engineers and specialists with experience in designing, deploying and managing infrastructure environments based on Cisco technology. The depth and breadth of Progent's technical experience and Progent's familiarity with the needs of small businesses make Progent the ideal resource for building and running an affordable, fault-tolerant network.
How You Can Contact Progent's Engineers for Disaster Recovery Planning Support
If you wish to contact Progent about consulting support for business continuity planning, call
An index of content::
Nephilim ransomware protection and recovery Engineers
Remote Endpoint Monitoring for Ransomware Online Troubleshooting
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology from SentinelOne to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats.
ProSight VM Hosting Services
Private Cloud Solutions Consult
Progent's ProSight Virtual Hosting service offers advanced virtual server technology, a state-of-the-art data center facility, and the support services of Progent's Microsoft-certified consulting team to provide small and midsize businesses with a complete information technology outsourcing solution that enhances network dependability and protection, reduces management distraction, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and critical application servers supported within a safe and reliable data center on a fast, high-availability virtual server configured and maintained by Progent's network support professionals.
wireless IP phones and Aironet APs Professional
802.11ac Wireless Support and Help
Progent's Cisco-certified wireless integration experts can help you to configure, administer, and debug Cisco wireless products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
VPN Security Network Security Testing
VPN Security Security Companies
Progent provides small and mid-size organizations expert consulting for Intrusion Protection products and IPsec VPN products from leading firewall and VPN security companies such as Check Point Software, Juniper, and Symantec. Progent can help you design a detailed security strategy and choose appropriate products from multiple suppliers to support your security goals while staying within your spending restraints.
Immediate Professionals ransomware system rebuild
Consultant Services Ryuk ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
SCCM 2012 Windows Server Deployment Outsourcing
SCCM 2012 Technical Support Services
Progent's Microsoft-certified consultants can assist you to plan for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy change management solution or help you to modify your current SCCM 2012 environment to support your changing business needs. In addition, Progent can help you to create a software foundation that fully supports SCCM by providing expertise with related Microsoft platforms including Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and IIS.
Windows One-On-One Training
Router Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Medium-size businesses who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
Emergency Online Microsoft Project Training Consulting Services
Online Microsoft Publisher Training Technical Services
Progent provides customized remote instruction for an array of client apps and environments such as Office and Microsoft 365 Excel, Word, PowerPoint and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Online instruction provides the benefits of conventional physical classroom instruction, including immediate interaction between clients and trainers, but avoids the costs of transportation and the hassle of trying to synchronize the schedules of many students. Available to individuals or classes of any size, Progent's live online training permits the teacher to run the class from a remote office and the students can be dispersed across an office or all over the the U.S. Virtual training supports proven learning tools like broadcast white boards, real-time questions, and shared applications. Sessions can be short and personalized to specialized subjects or longer in duration and wider in scope.
Windows 2012 R2 Clustering Integration
Expert Microsoft Certified Windows 2012 R2 Clustering Professionals
Progent's Microsoft-certified failover clustering consultants can assist you to assess the advantages of deploying Windows Server 2012 failover clustering to create an advanced fault-tolerant/disaster recovery solution, help you to plan and install a Windows Server 2012 environment, provide online and on-premises consulting services and technical support for clusters that include physical servers or virtual machines, and show you how to streamline the management of failover clusters.
Microsoft Software Update Services IT Consultants
Consulting Microsoft SUS
Microsoft Windows Server Update Services enables network managers to deploy and track the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, IT personnel can completely and easily manage the installation of patches that are published via Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial configuration of Microsoft SUS such as planning the Microsoft WSUS deployment, configuring user's workstations, establishing the Group Policy parameters, and ensuring your Microsoft SUS Group Policy Object is linked to an Active Directory container that makes sense for your system environment.
24x7 Support Integration Support
Cisco and Microsoft Remote Support Remote Support Services
For mid-size businesses who need network support, Progent can deliver a variety of alternatives such as on-site help, remote assistance, phone-based Help Desk, round-the-clock support with remote network monitoring, emergency staffing, site relocation services, software programming, and expert consulting. For midsize businesses in California or other regions covered by Progent's field engineers, Progent provides professional onsite support for solving technical problems rapidly and economically.
24 Hour Microsoft Lync Presence Professionals
Microsoft Lync 2013 Network Consulting
Lync 2010 provides IM, Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional PSTN voice communication. Lync 2010 can enhance the capability of Exchange Server, SharePoint Server and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating VoIP hardware and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide remote and onsite support to help your company to maintain and troubleshoot your current Lync Server 2010 environment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also assist you to design and carry out an efficient Skype for Business upgrade.
24 Hour Windows Server 2008 Security Outsourcing
Windows Server 2008 Security Consulting Services
Windows Server 2008 is an important step forward in making IT systems more protected and fault tolerant, easier to virtualize and administer, faster, and able to provide a better platform for web hosting and development. Progent can assist your business benefit fully from the enhancements incorporated into Windows Server 2008 by providing Microsoft-certified consulting, technical support, education, staffing, monitoring, and security services.
Web Application Security Evaluation Engineer
Consulting Services Network Security Evaluation
Progent offers special network security packages intended to deliver larger corporations an objective and comprehensive security evaluation from a group of premier security consultants. All Progent's network security assessment bundles feature a suite of services like automated scans from inside and from outside your company security perimeter, expert analysis of scan results by certified security engineers, production of a paper explaining the findings, plus a live concise executive summary and an extensive live review for in-house IT engineers.
Support and Integration System Center 2016 Amazon AWS Integration
Remote Troubleshooting System Center 2016 and SSRS Reporting
Small to middle size businesses can now enjoy all the advantages of Microsoft System Center Operations Manager and in addition have quick access to Progent's Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced network service packages, small and midsize businesses can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing package. Progent supports System Center Operations Manager 2007 to provide small business networks world-class reliability, security, and performance.
Urgent Network Security Testing MS SQL
Microsoft SQL Server IT Consulting Group
SQL Server 2000 is a complete, web-aware database and data analysis package that enables the fast creation of cutting-edge enterprise-class applications that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft technology, assures you success in designing, deploying and administering Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET platform.
Consulting Services Extended Service Desk
Shared Computer Support Help Desk Support and Help
Progent's Co-managed Call Center service makes it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the top shared professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Remote Support SCDPM 2012 Reporting
24 Hour SCDPM 2012 Backup and Recovery Help and Support
Progent's Microsoft-certified consultants offer remote or in-person expertise to assist companies of all sizes to plan, deploy, administer, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier releases of Data Protection Manager or from another backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide occasional help for fixing especially challenging issues, or full project management support. Progent can also assist your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.
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