Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both VoIP and PSTN voice communication. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint Server and Office or Microsoft 365 and streamlines administration via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy video conferencing solutions. Progent's certified unified communications experts can provide online and onsite support services to assist you to maintain and repair your current Lync 2010 environment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist your organization to design and carry out a smooth Skype for Business upgrade.
Cisco's security and offsite connectivity technology for small to mid-size companies offer a complete array of manageable security products to help you safeguard your entire information system. Cisco's VPN product family includes routers and switches, firewalls, and Virtual Private Network solutions. Progent's professional staff of consultants includes experienced engineers with Cisco CCIE and CCNP qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security solutions that align best with your corporate goals.
Progent can give you access to application developers who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to meet your unique business requirements. Progent's Microsoft-certified consultants offer expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce integration support for secure, corporate-wide resource sharing as well as interfacing with Customer Relationship Management applications.
Citrix offers a comprehensive line of platforms that provide enterprise-level manageability, scalability, and performance for server virtualization and for server-based delivery of virtual Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist your company to assess the business benefits of Citrix virtualization products and show you how to plan, validate, deploy, troubleshoot, and support Citrix solutions.
Progent can help your business in any and all facets of your upgrade to Microsoft Exchange 2016 including designing HA architecture for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent offers nationwide online phone support and troubleshooting services for businesses that operate environments powered by variants of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft Windows products. Online network consulting provides maximum leverage for your information technology dollar by preserving client productivity and shortening the hours billed for computer repair services. Sophisticated online access utilities and experienced technicians and consultants allow Progent to handle the majority of IT issues without wasting time and money by traveling to your location. In most of cases your network problems can be remediated over the phone or via a mix of telephone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA premier security professionals to help you with the most difficult system issues.
Progent's seasoned ransomware recovery experts can help you to rebuild an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Progent's Cisco-certified Wi-Fi integration consulting experts can assist organizations to configure, administer, and troubleshoot Cisco Wi-Fi products such as Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.
Progent can assist you to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance compliance, and increase productivity by making sure that operating systems and applications are always current, managing licensing, and monitoring usage patterns to help you make smart purchasing choices. Once you are ready to upgrade your SCCM 2007 change management ecosystem, Progent can help you to prepare for and carry out an efficient move to SCCM 2012.
Progent's Cisco CCIE-certified wireless network consultants can provide remote or onsite configuration and debugging services to help your organization to plan, implement, update, tune, manage and debug Aironet Wi-Fi access point deployments of any size or topology. Progent's Cisco wireless controller consultants can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise-wide connectivity foundation that is easy to administer and scale. Progent also offers affordable wireless site surveys to help you to determine the most efficient selection, placement and setup of Aironet Wi-Fi APs to accommodate your unique workplace design, construction, and expected workloads.
Progent's data protection experts can assist you to design, deploy and manage a backup/restore plan based on MSP360 Backup software to protect your resources hosted on any major public cloud. Progent can provide monitoring and management to prevent data loss resulting from human mistakes, software flaws, ill-intentioned insiders, and external attacks such as ransomware.
Progent's Microsoft and Cisco-certified network engineers can help you to determine the value of Exchange 2010 for your business and can help you to plan and implement an efficient migration to Exchange 2010 from Exchange 2003 or Exchange 2007 Server that will offer fast payback by increasing your workers' efficiency, cutting the cost of equipment and support, simplifying management, and integrating your vital communications technologies.
Progent is a leading innovator in economically providing enterprise-class IT help to small companies. Progent's achievement in addressing the IT support needs of the historically underserved small company market is the combined result of key technical and operational innovations that have removed a great deal of the conventional expenses out of administering IT support, added unmatched professional expertise into the support mechanism, and significantly accelerated the repair process.
Progent can provide the services of RIM BlackBerry-certified experts who can help small businesses to plan, manage, and repair BlackBerry solutions economically and effectively, doing away with the requirement for an in-house BlackBerry specialist and reducing the cost and distraction of maintaining a mobile workforce. Progent's BlackBerry specialists offer extensive backgrounds working with Progent's Microsoft-expert consultants, Cisco CCIE-certified engineers, and CISA and CISM-certified security professionals. This breadth of expertise, in conjunction with Progent's efficient remote support model, provides small and mid-size companies an efficient option for integrating BlackBerry devices and software productively into their IT network.
Cisco's Firepower NGFWs Firewalls provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer unified control of advanced security features like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help you to plan and execute a smooth migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower firewalls with Cisco's cloud-based services to build and centrally manage network ecosystems that include local offices, data centers, and cloud resources.
Progent's Microsoft-certified Windows Server 2003 engineers can provide computer support and IT consulting for the complete family of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Windows Server 2000. Progent's Windows 2003 migration, configuration, update, and support services include system design, installation, project management, on-site and remote technical support and repair, Call Center outsourcing, expert security consulting, comprehensive outsourcing, and cost-effective co-sourcing.
Progent's Check Point consultants can help you select and configure Check Point Software Firewall utilities and hardware powered by Check Point's technology to provide an economical and efficient security solution for your IT network. Progent can also show you how to configure other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 firewalls with security products from other vendors and offer a single source for continuing technical support, maintenance, education, and design services.
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Mid-size companies who work with familiar freelance service providers or who employ internal IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, protected, and efficient.
Cisco's Catalyst Wi-Fi controllers streamline the management of wireless networks by unifying the provisioning and management of Wi-Fi APs, tuning wireless performance by limiting the effect of radio frequency congestion, improving Wi-Fi availability with rapid auto-failover, and hardening data security by identifying threats and analyzing traffic content based on user type and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controller appliances to manage wireless networks of any size. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi environment or implement an efficient migration to Cisco's modern Wi-Fi controller technology.
Progent's Microsoft-certified consulting experts can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Remote and onsite evaluation and upgrade support for Microsoft Windows 10 provided by Progent's experts include ROI estimates, project management, compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter connectivity, security and compliance, streamlined provisioning and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, group and personal training for network management staff and end users, and ongoing Call Center support services.
Progent's ransomware experts can assist you to assess your ransomware vulnerability, monitor and guard your network, assist with negotiating a settlement with a threat actor, and reconstruct an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Besides offering access to Microsoft Dynamics GP specialists, Progent has experts in Dynamics AX (Axapta), Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, management help, upgrade support, and one-on-one or group online training classes tailored to meet your particular requirements. Progent's consultants also can help you build and maintain a secure, reliable network infrastructure to support your ERP, MRP and accounting applications.
Progent's Data Center consultants can show you how to select fault-tolerant data centers that meet the particular needs of your company. Fault tolerant colocation sites are especially appealing to small businesses because of their low cost and simplified logistics in comparison to taking a do-it-yourself approach. Attempting to create an on-site data center with even a basic level of fault tolerance is financially prohibitive for the majority of small businesses. Progent is ready to help you reap all the advantages of non-stop data centers and 24x7 colo sites by providing a full range of consulting and support services.
Progent's Citrix-certified experts can assist your business to plan, deploy, manage, and troubleshoot a virtual application delivery and management solution based on XenApp. Progent's Cisco-certified CCIE network consultants can help you enhance your network for delivering server and client-side applications, and Progent's remote datacenter support consultants can assist your organization to manage and maintain a remote datacenter that features high uptime, advanced protection, and fast disaster recovery.
Cisco Unified Communications Manager, originally known as CallManager, functions as the core of Cisco's collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express offer a modern IP-PBX by integrating tightly with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's Cisco-certified consultants can deliver efficient and affordable remote and on-premises support to assist businesses of any size to create and administer Unified CM ecosystems by providing Unified Communications Manager configuration and troubleshooting consulting services that deliver optimum business value. Progent can help with any facet of CUCM configuration and troubleshooting in areas such as integrating Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP connections and PSTN calling, installing ISR routers with CUBE VoIP networking support, creating Cisco UCS server clustering systems for survivability, performance tuning, and integration with Microsoft Exchange Server.
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a wide range of online services to assist your organization to plan, program, pilot test, deploy, administer, and debug applications powered by any version of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help your business to migrate your current Excel applications to the newest versions of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Android phones and tablets, and resolve compatibility problems between different versions of Office Excel. Progent can provide as-needed support to clients looking for a fast fix to a specific issue associated with Excel and Progent can also provide full project management support for upgrading or developing line-of-business application software built on Excel. Progent's cost-effective webinar training classes for Office Excel can be customized to address the needs of individual users or groups.
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of Microsoft Exchange Server 2010 and introduces powerful new features as well as a redesigned structure. These enhancements favorably impact vital IT areas including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can help you understand the potential advantages of upgrading to Microsoft Exchange Server 2013, design an efficient test and deployment plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide affordable online consulting and management services for Exchange Server 2013.
Progent's Juniper-authorized network engineer can help your company to design and deploy Juniper Firewall/VPN platforms, optimize and support your network infrastructure, and migrate efficiently from outdated products to current versions. Progent's Junos OS engineers can provide expertise with Juniper's flagship network control software to enable you to streamline the management and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist you maintain networks that incorporate a combination of Juniper's software platforms.
Progent's Microsoft-certified ISA Server consultants have long experience developing ISA Server-based security solutions for IT networks with many offices, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can help your company in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security needs without adversely limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent's Check Point Software experts can show you how to choose and configure Check Point Software Firewall/VPN utilities and appliances powered by Check Point Software's technology to offer an affordable and effective security solution for your corporate network. Progent can also show you how to configure other Check Point products such as Check Point ZoneAlarm and Check Point UTM-1 appliances with security solutions from other suppliers and offer a central source for on-going technical support, administration, education, and design services.
Progent's certified Windows Server 2022 experts can help your company to plan and implement a cost-effective migration to Windows Server 2022 that features high availability and that uses an on-premises network model or a hybrid deployment model that combines cloud-hosted Windows Server Online with an on-site implementation of Windows Server 2022.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers major improvements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can expand their market, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and get to market quickly.
Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional experience, in the trenches of network support, performing a broad range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only expert IT capability, but also a consultant with proven approaches for applying computer knowledge to repair real-world network problems quickly.
If your business network combines UNIX, Linux or Sun Solaris technology with Microsoft Windows, Progent can help you to integrate your servers into a cohesive environment that allows all your operating systems to coexist for easy management, seamless information exchange, high reliability, superior throughput, and tight security. Progent's UNIX/Linux/Solaris and MS Windows integration support services include IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote technical support and troubleshooting, on-site technical support, and Help Desk Call Center support.
Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoints printers, network infrastructure appliances such as switches and Wi-Fi APs, and Internet-of-Things devices such as sensors and health monitors.
Progent's accredited cybersecurity experts can oversee cybersecurity reviews of enterprise-wide security to determine your company's cybersecurity profile adherence to recognized international cybersecurity standards. Progent can provide subscription-based managed services for security monitoring and response, on-demand network-wide security audits, and focused cybersecurity assessments for specific areas of cybersecurity such as endpoints or cloud applications. Progent's accredited security consultants can also run extensive security tests to evaluate your organization's compliance with important industry security standards including FISMA, PCI, and ISO.
Stealth intrusion testing is an important part of any overall IT system security strategy. Progent's security experts can run extensive penetration tests without the knowledge of your company's internal IT staff. Stealth penetration checking shows whether current security defense systems such as intrusion incident warnings and event history analysis are properly configured and actively observed. Progent can implement continuous automatic PEN testing to map your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, harvested credentials, skipped patches, and dangerous product defaults can be chained together by hackers into the multi-front attacks typical of the latest strains of ransomware.
Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can help your business to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Unified CM applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP gateways, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco SRST solutions for survivability.
Windows Hyper-V 2016 utilizes core features initially developed for and refined on Azure, one of the world's biggest public clouds. This significantly enhances the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consulting team can assist you to assess the benefits of Hyper-V 2016 for your organization, set up pilot environments to confirm the ability of Hyper-V 2016 to run your vital workloads, design a cost-effective network topology for a cloud-based or hybrid deployment, develop and execute a non-disruptive migration strategy, train your IT administration and support personnel, and provide as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 investment gives you maximum business benefit.
Progent's Check Point firewall consultants can help you design, deploy, and manage firewall solutions built around Check Point Next Generation firewalls and Check Point's cloud-based SandBlast security services. Progent's consultants can also help you support older Check Point firewalls or migrate efficiently to Check Point's next-generation firewalls.
Progent is a certified Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools by SentinelOne to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks.
Progent's Power BI consultants can help your business to plan, deploy, maintain, update or debug your Power BI environment. Progent's database experts can assist you to organize your source data for Power BI visualizations. Progent can assist you build and manage a local, cloud based, or hybrid environment to run Power BI.
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Mid-size businesses who work with trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.
Progent's Cisco CCIE-certified SIP integration consultants can help organizations of any size to design, integrate, manage, debug and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and offer affordable online or on-premises support to assist businesses to move smoothly to a productive communications environment that delivers fast ROI. Progent's certified Microsoft unified communications consultants can help you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business and Lync for access to a SIP-based IP PSTN trunk.
Cisco's Catalyst family of wireless controllers streamline the administration of wireless networks by unifying the provisioning and management of wireless access points, tuning wireless performance by reducing the effect of RF congestion, improving Wi-Fi uptime with fast failover, and strengthening security by detecting threats and analyzing network traffic according to user type and location. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can assist you to maintain and debug your current Cisco Wi-Fi environment or implement an efficient upgrade to Cisco's modern Wi-Fi controller solutions.
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite consulting services to assist you to design, install, manage and debug a comprehensive backup/restore system powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup technology.
Cisco's Firepower Next Generation Firewalls provide a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management of modern security features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help your organization to plan and carry out an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to build and centrally manage network environments that include branch offices, data centers, and cloud resources.
Progent can help your organization to design a migration to Microsoft Teams from Skype for Business and configure, manage, and troubleshoot a cloud or hybrid deployment of Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.