For small office computer networks located in the state of Montana, Progent's Microsoft certified technicians can deliver remote phone support and remote troubleshooting to solve your network issues quickly and affordably. Progent has acquired enterprise-level skills, sophisticated utilities, and support knowledge bases to troubleshoot and fix IT problems while avoiding the expense and delays normally associated with on-site service calls.
If your Montana business is situated outside of the larger urban areas such as Billings, Missoula, or Great Falls, your nearby network support options may be limited in skills, or not available during a crisis. This can result in a network environment that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís group of expert network consultants average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a diverse range of customers. This means you get not just the technical know how needed for the job, but an expert with field proven methods for applying that expertise to assist with affordable network solutions.
ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your network. Find out about the entire ProSight family of affordable outsourced network management services for small organizations.
Eliminate Reliance on an Individual Freelance Consultant
By building a partnership with a full-service IT support firm like Progent as opposed to a freelance consultant, you are ensured fast availability of experienced experts when you require them. You no longer have to be concerned that sickness, classes, time off, or conflicting jobs with different clients will cause you to be without help when you have a crisis.
Microsoft Exchange 2016 Upgrade Support Services
Progent's MS Exchange 2016 Server consultants can help your business in any and all phases of your migration to Exchange Server 2016 such as designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing for high-availability client access services; designing, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web.
CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) accreditation is an important qualification that represents mastery in information system security audit and control. Accredited by ANSI, the CISA credential requires that consultants undergo an extensive test given by the ISACA international professional association. Progent offers the expertise of a CISA-qualified network security audit professional able to help businesses in the fields of information systems audit services, IT enforcement, systems and infrastructure lifecycle, IT service delivery, protection of information assets, and business continuity planning.
Microsoft Project Server Integration and Training
Progent's certified Microsoft Project Server and Project Online experts can provide advanced remote and on-premises support services for Microsoft Project Server as well as for Microsoft products that work closely with Microsoft Project Server. Services offered by Progent include Project Professional and Project Web App set up, SharePoint Server 2013 design and deployment, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management,Office Excel and Office 365 Excel development, and PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE consultants to assist your company to optimize your environment to accommodate local, branch office, at-home, and mobile workers so they can utilize Project Server to work together safely and efficiently. Progent's network security experts can help you to define and police security policies that protect important project information without interfering with the productive exchange of legitimate data.
Progent's Consulting Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 introduces significant enhancements in performance, capacity, data security, availability, BOYD support, and built-in analytics and reporting. Innovations include PolyBase for processing structured and unstructured databases simultaneously for big data applications, R language support, Always Encrypted mode, Mobile Reports, and centralized management of local and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consultants can provide online and on-premises support to help businesses of all sizes to plan, deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint, Dynamics ERP, Skype for Business, and System Center Operations Manager (SCOM).
Google Android Phone and Tablet Integration
Progent's Android smartphone integration consulting have extensive experience delivering remote and onsite support for businesses of any size who want to incorporate Android phones and tablets into their IT networks so that users can work together from virtually anywhere. Progent has the range of skills to solve technical problems that involve multiple manufacturers and that entail a combination of older and current technology. Progent offers cost-effective remote expertise to help you with any aspect of designing, configuring, managing and troubleshooting your BYOD environment. Progent can provide occasional support to help you to handle especially challenging IT issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic network initiatives on time and on budget. Progent can assist with local, cloud-centric, or hybrid networks and offers support for operating systems, applications, management utilities and network infrastructure. Progent also can provide specialized group or one-on-one training sessions to help you manage and use Android phones and tablets securely and productively.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Response Time of Progent's TRC for Online Computer Support
Progent's Technical Response Center is committed to delivering the highest level of online network support services possible for both emergency as well as non-critical problems. For urgent problems that affect many workers, vital people, or a line-of-business application, the Technical Response Center is set up to respond in less than an hour. For non-critical problems, the TRC will within two hours. In all cases, your ticket will be generated quickly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you regarding each resolved problem to make sure you are comfortable with the results and willing to close the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.
Spam/Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out about Progent's entire ProSight series of value-priced managed services for small and mid-size businesses.
Video Conferencing Consultants
Progent offers the services of an accredited video conferencing and telepresence engineer with an extensive background integrating technology from the major video conferencing/telepresence vendors such as Cisco/TANDBERG, Polycom, and LifeSize and can help your company to plan, configure, expand, or troubleshoot a video conferencing solution that protects your current investment and optimizes the business value of your IT system. Progent also offers the services of infrastructure consultants able to assist businesses of any size to build and maintain a communications network that delivers the speed, dependability, security, and scalability you need to accommodate your video conferencing/telepresence solution.
ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
Progent's consultants can provide Mac users a range of services including online Mac desktop help, expertise with Mac software, Office 365 Outlook for Mac and Microsoft Exchange consulting, Apple macOS and OS X protection and connectivity engineering, co-existence between Mac and Microsoft Windows networks, and one-on-one training. For computer systems built solely on Apple macOS and OS X or for systems incorporating a combination of Mac, Linux, and Windows-based servers and desktops, Progent has the experience and knowledge to handle the challenge of designing, configuring, and maintaining a network infrastructure that is dependable, protected, fast, and supportive of your company's objectives.
Progent's Client Testimonials
Progent has provided remote or onsite technical consulting assistance to organizations in each state in the country. Many of these customers have expressed their appreciation to Progent through testimonials to the quality of Progent's support personnel. Check out Progent's client testimonials to learn what people have said concerning the high level of Progent's consulting services
Get in Touch with a Progent Computer Support Expert
To find out how you can get in touch with a Progent network support expert for online or on-premises support in , phone 1-800-993-9400 or go to Online Network Help.