For business network systems located anywhere in the state of Montana, Progent's Microsoft authorized technicians can provide phone help and remote troubleshooting to resolve your network issues fast and affordably. Progent has developed enterprise-class skills, advanced software tools, and support knowledge bases to identify and fix IT problems while avoiding the expense and time delays associated with onsite technical service visits.
If your Montana organization is situated outside of the larger urban areas such as Billings, Missoula, or Great Falls, your nearby computer support choices may be limited in expertise, or not available during urgent situations. This can result in a computer network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progentís group of network professionals average more than 10 years of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a extensive range of customers. This means you obtain not just the technical expertise needed for the job, but a consultant with proven methods for applying those skills to provide cost effective network solutions.
Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates application and device deployment across multiple sites, streamlines compliance settings management, keeps track of network resources, protects against company data leakage, provides health monitoring, allows secure self service, and delivers a single control mechanism for managing multi-operating system networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud specialists can assist businesses of any size with any aspect of designing, implementing, operating and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.
Disaster Recovery/Business Continuity Planning Support
Progent can provide high-level remote consulting for disaster recovery/business continuity planning, validation, and training to help you to respond to potential disasters, reduce downtime for your vital IT operations, avoid lost information, and meet examiners' letters and contractual requirements. Progent's business continuity consultants can team with your management and network support staff to provide business impact analysis, define interdependencies, identify human and physical resources needed to run your organization, determine crucial IT services and define acceptable restoration times, qualify colocation centers, set up safe offsite connectivity for crucial workers, implement emergency notification systems and define responsibilities for personnel, document a comprehensive recovery and test plan, and train management and technical staff to execute the business continuity solution. Progent's Windows Server 2016 disaster recovery experts can help you to create a cost-effective disaster recovery solution for hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure cloud.
Full Portfolio of Security Services
Progent's , CISSP, CISM, and ISSAP certified security engineers can help you to perform comprehensive security audits, restore operations quickly from compromised security, set up firewalls, configure secure mechanisms for off-site and mobile access, install spam protection and email encryption, and create a corporate-wide security plan built around 24x7 automated monitoring. Progent's ProSight family of managed security monitoring services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection (ESP) for centralized endpoint protection.
Amazon AWS Migration Consulting
Progent's Amazon AWS integration experts can provide cost-effective remote consulting to help businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for value-priced archival storage. Progent can help you with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, system design, testing, configuration, administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN technology and can help you create cloud-centric or hybrid ecosystems that efficiently incorporate Amazon AWS resources. Progent can provide as-needed expertise or Progent can deliver comprehensive project management outsourcing to help you migrate efficiently to the Amazon AWS platform.
Microsoft SQL Server 2012 Integration
Progent offers the support of Microsoft-certified SQL Server 2012 consultants as well as experienced software programmers, DBAs, project managers, network infrastructure engineers, business continuity specialists, and data security professionals to help you to maintain your Microsoft SQL Server 2012 environment and configure an efficient and secure IT infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also help your company to migrate to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.
Remote Support for Microsoft Windows Server 2008
The complexity and integration demands of Windows Server 2008 calls for an information technology expert with practical experience and broad knowledge in designing and building efficient end-to-end business technology environments. The professional experience of Progent's seasoned Windows Server 2008 experts, averaging over ten years of background integrating Microsoft-based technology, helps insure your success in supporting and troubleshooting your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 support experts can also help you to assess the benefits of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that integrates local resources with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.
Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consultants can provide a range of technical services to help companies of all sizes to support, administer, and repair environments that incorporate workstations, notebooks, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 migration help.
Detailed Reporting of Services Provided
Progent produces complete and meaningful reports of all service activity to ensure clients do not feel like a hostage to their IT service provider. Progent sends email documentation of support activity immediately after completion of each service task, and also provides a hard copy along with monthly billings. Comprehensive network support documentation makes it less disruptive for customers to move to a new service provider or take on more support responsibilities internally. Complete service documentation also give management the information required to assess the quality of support services and produce more realistic IT expense projections.
Ransomware Removal and Recovery Consulting
Progent can provide the services of proven ransomware recovery consultants with the skills to restore an information system that has suffered an attack by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or Locky. For more information, see ransomware cleanup and recovery services.
Planning and Support Services for System Center 2016 Operations Manager (SCOM 2016)
Microsoft System Center 2016 Operations Manager helps to promote top performance and dependable availability for key applications by providing unified, mixed-platform monitoring of IT infrastructure installed throughout local datacenters and cloud environments. Progent's SCOM consulting team offers world-class online and onsite support to assist businesses of all sizes to design, integrate, tune, update and troubleshoot Operations Manager 2016 solutions. Progent's Operations Manager 2016 consulting experts can assist your company to move to Operations Manager 2016 from older versions or from different IT infrastructure monitoring products, or integrate a variety of monitoring systems into a cohesive IT management solution. Progent can also show you how to extend your SCOM 2016 scope to incorporate infrastructure hosted on public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud solutions.
Responsiveness of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center (TRC) is committed to delivering the best quality of online computer support available for urgent and standard issues. For emergency problems that affect multiple workers, vital individuals, or a line-of-business program, the TRC will respond in less than an hour. For non-critical problems, the TRC will in two hours or less. Under any circumstance, your ticket will be created quickly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on each corrected problem to confirm you are satisfied with the outcome and ready to close out the trouble ticket. Learn more about Progent's TRC Customer Commitment.
Affordable Support Solutions
Many small companies rely on flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take many times longer to perform the identical job than a seasoned Information Technology professional. As an example, charging a third less per hour, but taking three times as long for the same job is hardly a deal. Even worse, a badly designed or implemented IT environment that is unstable and hard to administer or expand can cost a business many times more than its setup price due to lost productivity. Progent's client testimonials from satisfied businesses across the United States confirm the effectiveness of Progent's service model and the technical capability of Progent's team of engineers.
Get in Touch with a Progent Network Support Expert
To find out how you can contact a Progent network consultant for remote or on-premises help in , phone 1-800-993-9400 or go to Remote Computer Help.