Progent's Shared Help Desk service allows your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Cisco's wireless IP phones are hardened Wi-Fi handsets designed for professionals who are on the move within campus, hospitality, retail or other venues where IT management requires user endpoints that offer more control, security and ruggedness than is achievable with the Bring-Your-Own-Device mode of mobile collaboration. Integration of Cisco's wireless VoIP phones usually demands that you set up and optimize numerous components of your Wi-Fi environment including APs, routers, Cisco wireless LAN controllers, and management tools. Progent's certified consultants offer online and onsite assistance to help you build and manage a Cisco wireless VoIP phone solution by delivering integration services that can range from troubleshooting the set up of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.
For mid-size companies who need IT support, Progent offers an array of alternatives such as local help, on-line support, phone-based Call Center, round-the-clock support with remote system monitoring, emergency staffing, business relocation support, software programming, and professional consulting. For medium-size companies in California or other areas serviced by Progent's field engineers, Progent provides professional on-premises support for solving network problems quickly and economically.
Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, remotely monitor and guard your IT environment, assist with settlement negotiations with a hacker, and restore an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Progent's Citrix experts can assist your business to plan, deploy, manage, and support a virtual application delivery and management solution built on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and maintain a remote datacenter that offers high availability, advanced security, and fast recovery.
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with synchronous replication to provide rapid, zero data loss disaster recovery between sites that are up to 300km apart from each other. Progent's team of seasoned network consultants can help your business to design, deploy, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your functional needs and IT budget. Progent can make sure you follow leading practices for installing your MetroCluster environment by providing help with procedures like assigning shelf IDs, determining aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your disaster recovery solution to verify adherence with industry standards and government requirements.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to contain the spread of an active ransomware attack. Call 800-462-8800
Barracuda Backup is a low-cost, subscription-based backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your existing storage hardware. Barracuda Backup protects vital company data generated on-premises, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to help your business to design, integrate, operate and repair a backup and disaster recovery solution built on Barracuda technology.
Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations plus a redesigned structure. These enhancements favorably impact vital IT areas like manageability, availability, security and compliance, operational costs, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential business benefits of migrating to Exchange 2013, design an efficient validation and rollout strategy, and train your IT team to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing online consulting and management for Microsoft Exchange 2013.
Cisco Nexus switches are engineered to provide the performance, expandability, availability, virtualization support, density, security and manageability required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and on-premises consulting and troubleshooting expertise to help you to create an efficient switch topology, build pilot environments to validate your network design, deploy Nexus switches, define and implement appropriate policies, run security and compliance evaluations, set up proactive monitoring, fully utilize resources by means of virtualization, troubleshoot switching and routing issues, maximize performance, plan for expected growth, and set up the powerful high-availability (HA) features incorporated into Nexus family of switches. Progent can also assist your business to migrate efficiently from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus switches.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Citrix has developed a powerful family of products that deliver enterprise-grade manageability, scalability, and responsiveness for server virtualization and for centralized delivery of virtual Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can assist your company to evaluate the business benefits of Citrix technology and can help you plan, validate, deploy, optimize, and support Citrix solutions.
Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your virtual and physical; servers, such as printers, network appliances like switches and Wi-Fi APs, and Internet-of-Things (IoT) devices like alarms and health monitors.
Progent's Symantec consultants can help you support discontinued Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and VelociRaptor line or help you upgrade to more recent firewall/VPN technology. Progent can also enable you to design and execute a comprehensive security plan that can include firewall and VPN devices and software, managed security and network protection services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your single source for continuing network help, maintenance, training, and security expertise.
Progent provides the help of Microsoft and Cisco-Certified IT consulting professionals to show clients affordable ways to help businesses maximize the benefits of Microsoft and Cisco products. For environments that range from small offices to nationwide corporations, Progent's expert engineers can show you how to enhance your information system's e-mail infrastructure, protection, reliability, performance, and network administration.
Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices.
Progent offers affordable remote access to consultants with expertise in a broad array of products and technologies that provide solutions for protecting Windows, Mac, and Linux/UNIX servers and workstations as well as notebooks and handhelds. Progent offers help for all major backup products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect, Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can assist you to deploy, upgrade, or troubleshoot data backup systems for a variety of environments such as on-premises, remote, cloud, or hybrid.
This page includes current information on cybersecurity threats, fixes, and leading practices. Call or email Progent if you need help defending your network against the latest cybersecurity threats.
Progent delivered a wireless integration solution that enabled a school to increase efficiency and eliminate the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is intended for connecting separate sites as far as 2.5 miles apart and can extend to even longer ranges. This wireless solution offered improved bandwidth and reliability than recourse to amplifying the 802.11b network, and because it uses the 5.8Ghz spectrum it provided protection against outside interference.
Progent's certified security experts can perform NodeZero-based threat assessments to make sure your security defense tools and policies are properly configured and effective.
Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement compared to Cisco's previous-generation ASA 5500-X firewalls and offer unified management of modern cybersecurity capabilities like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and execute a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally control network environments that span local offices, data centers, private clouds and public clouds.
Progent's Windows 11 consulting experts can provide a range of services for Windows 11 such as cloud solutions, mobile device management and synchronization, telecommuter connectivity, security and compliance, streamlined provisioning, and Help Desk services.
Cisco Nexus switches are intended to provide the performance, scale, availability, cloud readiness, capacity, security and manageability needed to function as the foundation of an enterprise data center. Progent's Cisco-certified Nexus switch experts can provide online and on-premises consulting and troubleshooting services to help you to plan an optimal network architecture, set up pilot systems to validate your network design, install and configure Nexus switches, define and enforce effective policies, perform security vulnerability evaluations, set up proactive monitoring and alert systems, consolidate resources by means of virtualization, troubleshoot switching and routing problems, maximize system performance, perform capacity planning, and set up the advanced zero-downtime capabilities available for Nexus family of switches. Progent can also assist your business to migrate efficiently from outdated Nexus models or Catalyst switches to current Nexus switches.
Progent practices information transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces little competition. Small companies who work with trusted independent service providers or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.
Progent can assist you in any and all phases of your upgrade to Microsoft Exchange 2016 including designing HA infrastructure for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines, databases and logs; configuring HLB for fault-tolerant client access services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
Cisco's {Catalyst Wi-Fi controllers streamline the administration of wireless LANs by unifying the configuration and management of Wi-Fi APs, optimizing wireless performance by limiting the effect of RF congestion, enhancing Wi-Fi availability with rapid failover, and hardening data security by identifying threats and filtering traffic content according to user class and location. Progent can assist you to configure Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of any size. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi environment or implement an efficient migration to Cisco's modern wireless controller solutions.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of vital assets.
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateway appliances, switches, IP phones, and cameras. Progent can provide the skills of seasoned wireless consultants who can assist your organization to determine the benefits of Ubiquiti's UniFi technology for your environment and help you to design, install, administer, and troubleshoot your UniFi ecosystem.
Progent provides IT support for mid-size companies who have 100 to 250 system users. The medium size company or office has traditionally been an underserved segment of the market for network consulting services. The overhead and support access practices of large third-party support firms make them too expensive for the ordinary small business or small medium business (SMB), which usually has a modest information technology budget with which to support an information network whose advanced technology and sophistication are often similar to the information systems of far larger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual office technology and proactive network monitoring, dramatically reduces the network support costs of an SMB while providing the mid-size company with big-company support from professional, IT experts knowledgeable in a wide array of small business technologies. If your mid-sized company or small business is searching for the quality of network help needed for a medium size organization without budgeting enterprise prices, call Progent.
Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks PA-Series firewalls to create a modern security environment that spans your data center and cloud assets and protects any user at any location with any device.
With Catalyst switches for small and medium-sized companies, Cisco enables companies to realize the full advantages of adding intelligence to their IT infrastructures. Cisco's switching product line allows you to enable features that make your IT network sufficiently robust to handle real-time requirements, scalable to facilitate growth, safe enough to guard restricted data, and designed for differentiating and managing traffic flows to optimize system operations. Progent's CCIE certified consultants can help you select and integrate Cisco switches appropriate for your business. In addition, Progent's CISA certified security specialists can help you develop a comprehensive security policy and configure Cisco Catalyst switches so they help support your security policies. Cisco Catalyst switches that Progent supports include the Cisco Catalyst 2940 switches, Catalyst 3560 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.
If your business computer system combines Solaris technology with Microsoft Windows, Progent can help you to incorporate your computers into a cohesive network that allows all your OS platforms to coexist for easy management, seamless information exchange, high dependability, superior performance, and tight security. Progent's Solaris and Windows coexistence assistance offerings include IT infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote network support and repair, on-site technical support, and Help Desk outsourcing.
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the basis for a feature-rich but easy-to-manage IT network. The IT sophistication of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires a computer support expert with hands-on experience planning and integrating cohesive, comprehensive business network environments. Progent's Microsoft SBS Server professionals have an average of over a decade of experience integrating business systems based on Microsoft platforms. This background ensures you results in installing, administering, and maintaining network solutions that include the Microsoft Small Business Server suite of servers and applications.
Progent's Wi-Fi site survey services make it easy to plan, implement and debug a Wi-Fi network optimized for your facilities, providing you a WLAN that delivers the reception, performance, capacity, QoS, data protection, and roaming ability your company needs. Wireless survey services from Progent include online predictive modeling for designing a wireless network and onsite survey services for validating, tuning, and debugging an operational Wi-Fi LAN.
Progent offers national online phone support and troubleshooting services for businesses that operate Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft Windows technology. Online network consulting provides maximum return for your information technology dollar by extending client efficiency and shortening the hours charged for computer analysis and repair. Advanced remote access utilities and experienced service specialists and engineers combine to enable Progent to handle the majority of network issues without squandering time and money by going to your site. In most of cases your network issues can be dealt with by telephone or via a combination of telephone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP and ISSAP certified security professionals to assist you with the toughest network problems.
Microsoft allows you to create seamless hybrid ecosystems that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have some Exchange mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of designing, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Exchange solution is successfully completed on schedule and within budget.
Progent is a leader in cost-effectively delivering world-class network support to small businesses. Progent's success in addressing the IT service requirements of the chronically underserviced small company sector is the cumulative outcome of key technical and process innovations that have eliminated a great deal of the conventional costs out of administering network support, added unprecedented professional skill into the support mechanism, and dramatically streamlined the solution process.
Progent's Juniper-authorized network engineer can help your company to plan and implement Juniper Firewall and VPN platforms, enhance and support your infrastructure, and upgrade smoothly from discontinued devices to current releases. Progent's Junos OS consultants can also offer expertise with Juniper's premier network operating system to help your business to simplify the administration and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can help you maintain networks that incorporate a combination of Juniper's OS platforms.
Progent can help businesses of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; plan, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help your business to upgrade from an older release of SCVMM or from another virtualization management platform, and Progent can help you to enhance and repair your existing SCVMM environment to make sure you realize the highest possible return on investment.
Progent is one of the most qualified information technology consulting firms for creating e-mail solutions based on Exchange 2000. Progent specializes in helping small businesses derive the full advantages of Exchange Server 2000 for typical situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server administration.
Progent offers national urgent phone support and consulting services for businesses that run environments powered by variants of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft technology. Online IT help offers optimum leverage for your IT budget by protecting client productivity and shortening the time charged for computer repair services. Sophisticated online access utilities and experienced technicians and consultants combine to enable Progent to solve the majority of IT problems without squandering time and expense by traveling to your location. In most of situations your network issues can be remediated by telephone or through a combination of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISA and CISM premier security professionals to help with the toughest network issues.
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers major improvements in scale, speed, ease of management, virtualization, security and compliance, hybrid local/cloud integration, resilience, and container support.
Progent can help your IT team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with one or more cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can assist small and medium-size organizations to install unified remote endpoint management and monitoring solutions for administering devices operated by teleworkers.
Progent's Microsoft-certified engineers offer cost-effective online support and programming services to help you to plan, deploy, administer, and troubleshoot Microsoft SharePoint 2010 installations that can feature web sites that can function as portals, extranets, document and media management applications, wikis, data warehouses, business information systems, enterprise search engines, workflows, and other tools to support and enhance information sharing. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with third-party databases as well as with Microsoft's familiar office productivity applications like Excel, Word, PowerPoint, and Visio. Progent can assist you to upgrade from earlier releases of SharePoint or adapt a multi-vendor mix of web applications into a unified and easy-to-manage SharePoint 2010 environment.
If your business runs a Solaris network or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-premier consultants can assist your entire organization in a wide array of security topics including security administration procedures, security architecture and strategies, connection management systems and methodology, software development security, business processes security, hardware security, telecommunications, infrastructure and web security, and workplace recovery preparedness. CISM and ISSAP stipulate the basic competencies and worldwide standards of knowledge that information security professionals are required to master. These certification give executive management the confidence that those who have earned their CISM or ISSAP certification have the experience and theory to deliver world-class security support and engineering services.
ProSight ECHO Data Protection Services from Progent provide small and medium-sized organizations a low-cost and fully managed solution for cloud backup/disaster recovery (BDR). ProSight DPS automates your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data.