Additional Topics of Interest

Shared Computer Support Help Desk Computer Consulting
Network Engineer Virtual Helpdesk

Progent's Shared Help Desk service allows your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's roster of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

wireless IP phone security Help and Support
wireless IP phones and Cisco Unified Communications Manager Remote Troubleshooting

Cisco's wireless IP phones are hardened Wi-Fi handsets designed for professionals who are on the move within campus, hospitality, retail or other venues where IT management requires user endpoints that offer more control, security and ruggedness than is achievable with the Bring-Your-Own-Device mode of mobile collaboration. Integration of Cisco's wireless VoIP phones usually demands that you set up and optimize numerous components of your Wi-Fi environment including APs, routers, Cisco wireless LAN controllers, and management tools. Progent's certified consultants offer online and onsite assistance to help you build and manage a Cisco wireless VoIP phone solution by delivering integration services that can range from troubleshooting the set up of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.

Onsite Support Support and Integration
On-site Support Technology Consulting Services

For mid-size companies who need IT support, Progent offers an array of alternatives such as local help, on-line support, phone-based Call Center, round-the-clock support with remote system monitoring, emergency staffing, business relocation support, software programming, and professional consulting. For medium-size companies in California or other areas serviced by Progent's field engineers, Progent provides professional on-premises support for solving network problems quickly and economically.

ransomware cleanup and file recovery Professionals
Emergency Sodinokibi ransomware recovery Technology Professional

Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, remotely monitor and guard your IT environment, assist with settlement negotiations with a hacker, and restore an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

XenApp Virtual Windows Applications Support
Consultants Application Delivery

Progent's Citrix experts can assist your business to plan, deploy, manage, and support a virtual application delivery and management solution built on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and maintain a remote datacenter that offers high availability, advanced security, and fast recovery.

NetApp MetroCluster Disk Pools Consultant Services
NetApp MetroCluster Synchronous Replication Services

NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with synchronous replication to provide rapid, zero data loss disaster recovery between sites that are up to 300km apart from each other. Progent's team of seasoned network consultants can help your business to design, deploy, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your functional needs and IT budget. Progent can make sure you follow leading practices for installing your MetroCluster environment by providing help with procedures like assigning shelf IDs, determining aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your disaster recovery solution to verify adherence with industry standards and government requirements.

24/7 Engineers ransomware cleanup and file recovery
Conti ransomware recovery Consultants

Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to contain the spread of an active ransomware attack. Call 800-462-8800

Barracuda Backup P2V Recovery Information Technology Consulting
Barracuda Backup Deduplication Setup and Support

Barracuda Backup is a low-cost, subscription-based backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your existing storage hardware. Barracuda Backup protects vital company data generated on-premises, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting support services to help your business to design, integrate, operate and repair a backup and disaster recovery solution built on Barracuda technology.

Exchange 2013 DLP Technical Support Services
Exchange 2013 EAC Online Consulting

Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations plus a redesigned structure. These enhancements favorably impact vital IT areas like manageability, availability, security and compliance, operational costs, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential business benefits of migrating to Exchange 2013, design an efficient validation and rollout strategy, and train your IT team to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing online consulting and management for Microsoft Exchange 2013.

Online Consulting Nexus Switch
Nexus 3000 Switch Support Outsourcing

Cisco Nexus switches are engineered to provide the performance, expandability, availability, virtualization support, density, security and manageability required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and on-premises consulting and troubleshooting expertise to help you to create an efficient switch topology, build pilot environments to validate your network design, deploy Nexus switches, define and implement appropriate policies, run security and compliance evaluations, set up proactive monitoring, fully utilize resources by means of virtualization, troubleshoot switching and routing issues, maximize performance, plan for expected growth, and set up the powerful high-availability (HA) features incorporated into Nexus family of switches. Progent can also assist your business to migrate efficiently from outdated Nexus switches or Cisco Catalyst switches to up-to-date Nexus switches.

Offsite Employees Cybersecurity Setup and Support
At Home Workforce Endpoint Security Online Help

Progent can help small and medium-size businesses to install security protection solutions and provide response expertise required for remote workers.

Juniper SSG320M Router Cybersecurity Group
Juniper SSG Series Gateway Firewall Setup

Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

Professional Citrix virtual desktops
Citrix XenDesktop Engineer

Citrix has developed a powerful family of products that deliver enterprise-grade manageability, scalability, and responsiveness for server virtualization and for centralized delivery of virtual Windows desktops and Windows applications. For delivering virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified consultants can assist your company to evaluate the business benefits of Citrix technology and can help you plan, validate, deploy, optimize, and support Citrix solutions.