Additional Topics of Interest
Help Desk Technical Consultant
Progent's Virtual Help Desk support services are an integrated extension of your internal IT support staff. This can include advanced call center features such as a dedicated phone number with customer-specific greeting. Progent will also rout calls directly to staff members who are specially provisioned and trained to handle your needs. In addition, Progent's Help Desk professionals can manage trouble tickets from any client trouble ticket system for transparent integration with your in-house support services organization. Benefits of Progent's Virtual Computer Support Help Desk services include high-end Microsoft and Cisco Helpdesk expertise the minute you call, transparent extension of your internal resources, comprehensive help for urgent client problems, and by-the-minute billing.
Cisco ASA Configuration Online Consulting
The new ASA 5500-X Series of firewalls with Firepower Services deliver substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can help your company to manage your current PIX or ASA 5500 security appliances and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to plan, deploy, optimize, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Risk Monitoring On-site Technical Support
Progent's disaster recovery planning and business continuity engineers can help you create a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you develop a comprehensive disaster recovery strategy that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified professionals can also show you how to build an affordable, zero-downtime system solution that addresses reliability issues involving a wide array of infrastructure technologies and processes.
SQL Server 2017 AlwaysOn Network Consultants
Progent's Microsoft-certified SQL Server 2017 experts can help you to assess the business benefits of migrating to SQL Server 2017 and can help you to design and implement an efficient migration of your databases and applications to any deployment model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts can provide online or onsite support services ranging from on-demand architecture assessment or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is successfully completed on time and within budget.
Network Support Help Desk Support
Progent provides three essential types of Contact Center support : Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft experts offers your customers instant access to a reliable support resource with extensive experience delivering phone support and online troubleshooting for networks powered by Microsoft technology. Progent's concentration is on earning the support Call Center a respected image as a solid contributor to company performance. Progent's goal is to fix and not simply record problems.
Computer Consultants for Nexus Switching
Nexus switches are intended to deliver the throughput, expandability, uptime, cloud readiness, density, data protection and manageability needed to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide remote and on-premises support expertise to assist your business to create an efficient network topology, build test environments to validate your switching solution, deploy Nexus switches, create and enforce appropriate policies, run security vulnerability tests, set up advanced monitoring and alert systems, consolidate resources through virtualization, troubleshoot switching and routing issues, maximize performance, plan for expected growth, and take advantage of the powerful zero-downtime features available for Cisco's Nexus switches. Progent can also assist your business to upgrade non-disruptively from outdated Nexus models or Cisco Catalyst switches to current Nexus switches.
Operations Manager Consultant Services
Even if your business has a minimal computer services group and a limited IT budget, your information system can still have the same high availability and responsiveness that once needed a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-certified network consultants, the latest system management products for 24x7 monitoring and alerts, and cost-effective support programs such as a help desk call center to keep your vital business applications and hardware up and running.
SSRS Programming Companies
Progent offers online and onsite expertise to help your organization with any aspect of business intelligence reporting ranging from troubleshooting or modernizing reports to planning and deploying a comprehensive BI environment. Progent's BI experts can assist your company to maintain your existing reporting system, assist you to migrate databases and applications from a legacy reporting product to a modern one, and provide custom online training tailored to your specific needs. Progentís business reporting consultants offer experience in the leading business intelligence reporting and visualization platforms such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Designer.
Computer Consultants for Internet Security and Acceleration Server
Progent's Microsoft-certified ISA Server consulting experts have broad experience creating Microsoft-based security designs for information systems with many sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA Server consultant is ready to help your small or mid-size business plan and implement a configuration of Microsoft ISA Server 2004 that supports your information security requirements without restricting your productivity.
Consulting for Remote Management
Remote server management cards give network administrators complete control of a server without the need for a personal presence. Through remote server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to a support expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can help you to design, deploy, and manage a fault-tolerant business network that includes remote management cards and Progent can use these remote management cards to deliver efficient off-site technical support. Progent has experience with a number of remote server management cards such as Aten IP9001 remote server management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote management cards.
Dynamics GP VBA Consulting
Progent's seasoned application designers and programmers can help your company to build enhancements to Microsoft GP that support the special requirement of your business while retaining the benefits of seamless Windows integration and connectivity. Progent can also offer help with a variety of software development technologies that can be used to build user-interface and data integrations with Microsoft Dynamics GP. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.