Consulting Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were once among the most successful products for achieving mobile access to email, calendars, web applications, and other critical business information. Progent offers Madison, Wisconsin companies support from BlackBerry-certified consultants who can help organizations to manage existing BlackBerry environments or transition efficiently to a modern mobile platform.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for organizations regardless of size, successful integration and support of RIM BlackBerry technology has grown increasingly difficult. To address areas such as security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small organizations often resort to external consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to design, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, doing away with the necessity for an internal BlackBerry technology expert and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This range of experience, coupled with Progent's proven online service delivery model, gives small businesses a budget-friendly solution for integrating RIM BlackBerry products seamlessly into their business information network.

Progent's consultants can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange setup so that your database and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft technology, set up streamlined management utilities so you can track and support BlackBerry smartphones throughout your company, define security policies that are right for your business, develop custom mobile software, and make sure that your network infrastructure is properly designed to handle your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered rapidly and safely.

Technical Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for managing large collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software enables Exchange, Lotus, or Novell GroupWise clients to send and receive messages that stay encrypted during transit to provide optimum security. BlackBerry BES Server also simplifies a wide selection of critical administrative jobs that span from smartphone deployment and upgrades to mobile security and fault tolerance.

BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-certified consultants can help you use RIM BlackBerry BES Server to perform routine jobs like:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control user configurations with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-qualified consultants can also assist you to use BlackBerry BES Server to implement important tasks not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Set up and support BES Server's high-availability infrastructure using virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Set specialized management roles
  • Monitor and report on the health of your system

Professional BlackBerry Consulting Services Available Online from Progent
Progent's authorized RIM BlackBerry support specialists are accessible remotely to provide expert assistance to companies in the Madison region or anywhere in the state of Wisconsin. Progent's experienced online technical support team has helped businesses resolve computer issues and reduce support expenses in each state in the United States and established a large following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide remote consulting support for a broad array of technologies associated with RIM BlackBerry products such as synchronization, configuration with Exchange, managing BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and produce documentation for a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology requirements assessment, solution architecture, installation planning and execution, performance optimization, configuration of a high-availability architecture, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a mobile wireless solution that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which management approach and equipment match your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about alternatives for software editions, server hardware and storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can help your company to select and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-qualified security engineers to run network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System and IM, implement push and pull access control lists, manage Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Professional
In order to ask Progent about technical assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.