Consulting Support Services for BlackBerry Environments
BlackBerry wireless PDAs were once one of the most successful products for maintaining anytime-anywhere access to messaging, scheduling, web applications, and other vital business information. Progent can provide Madison, Wisconsin businesses the expertise of BlackBerry-certified experts who can assist businesses to manage existing BlackBerry deployments or transition efficiently to a modern mobile solution.
As the sophistication of small business IT technology has expanded, and as the need for world-class security, dependability, and recoverability has grown to be the norm for businesses regardless of size, successful integration and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To handle areas like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small businesses frequently resort to outside consulting professionals who specialize in RIM BlackBerry integration and troubleshooting.
Progent offers the expertise of BlackBerry-premier consultants who can assist small organizations to design, administer, and repair BlackBerry-based solutions affordably and efficiently, eliminating the need for an internal BlackBerry technology specialist and reducing the expense and stress of maintaining wireless workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This range of experience, coupled with Progent's proven online service delivery model, provides small businesses a budget-friendly alternative for integrating BlackBerry technology productively into their information system.
Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, configure streamlined administration tools to help you track and support BlackBerry devices throughout your business, recommend security policies that make sense for your business, develop custom mobile applications, and make sure that your network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup procedures in order that it can be restored rapidly and thoroughly.
Consulting Support Services for BlackBerry BES Server
RIM's high-end platform for managing large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software enables Microsoft Exchange Server, Lotus, or Groupwise clients to send and receive messages that stay encrypted during wireless transit to provide maximum data protection. BlackBerry Enterprise Server also streamlines a wide selection of critical administrative jobs ranging from smartphone configuration and upgrades to mobile security and high availability.
Progent's BlackBerry-premier engineers can show you how to utilize RIM BlackBerry Enterprise Server to do routine tasks like:
- Deploy and manage applications
- Schedule device, program, and IT policy updates
- Upgrade BlackBerry device software remotely
- Manage user and group settings with BlackBerry's vast library of policies
Progent's BlackBerry-premier engineers can also assist your company to utilize BlackBerry BES Server to perform key tasks not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:
- Set up and support BES Server's fault-tolerant infrastructure based on virtualization
- Install BlackBerry devices remotely
- Establish custom administration roles
- Automatically track and analyze the integrity of your BlackBerry system
How Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to designing wireless workforce solutions based on BlackBerry BES Server. These BlackBerry certifications and their associated skill sets include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important tasks including troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, implementing over-the-air software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.
Progent's BlackBerry engineers can also help you to operate administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES system and help you to define and install appropriate security configurations.
Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry engineer has expertise in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the Mobile Data System and IM, deploy access control lists, manage Microsoft Exchange Server data flow, generate, update, and apply wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce reports to summarize SNMP data.
Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, troubleshoot, and document a wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology requirements assessment, system architecture, roll-out planning and implementation, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to design a wireless environment that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to support a BlackBerry BES Server, assist you to decide which management approach and hardware products meet your requirements, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices about alternatives for software versions, processors and storage, network architecture, and application set up.
To optimize network security, Progent's BlackBerry-certified expert can help you to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to run network-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry environment.
Call or Email Progent for Help from a RIM BlackBerry-Qualified Consultant
To contact Progent about engineering support for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.