Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were once one of the most successful solutions for achieving location-independent connectivity to messaging, scheduling, web programs, and other critical business data. Progent offers Madison, Wisconsin companies the expertise of BlackBerry-certified professionals who can assist organizations to maintain their BlackBerry environments or transition efficiently to a modern smartphone platform.

As the complexity of small company IT technology has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the norm for organizations of any size, effective integration and maintenance of BlackBerry solutions has grown increasingly difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging systems and corporate databases, small organizations frequently turn to external consulting firms who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry solutions affordably and efficiently, doing away with the requirement for an internal BlackBerry technology specialist and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient online service delivery capabilities, provides small businesses an economical solution for integrating BlackBerry products seamlessly into their business information network.

Progent's consultants can help your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft technology, set up streamlined administration tools to enable you to monitor and support BlackBerry devices across your company, define security policies that make sense for your company, customize wireless applications, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored quickly and safely.

Consulting and Technical Help for BlackBerry BES Server
Research in Motion's advanced platform for administering big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool enables Exchange, IBM Lotus Domino, or Groupwise clients to transmit and receive emails that are encrypted in wireless transit to ensure maximum data protection. BES Server also streamlines a broad variety of vital administrative tasks that span from smartphone configuration and upgrades to wireless security and high availability.

BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-premier consultants can help you utilize RIM BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage client configurations with BlackBerry's extensive selection of policies

Progent's BlackBerry-premier consultants can also help your company to use BES Server to implement key procedures not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Configure and support BES Server's fault-tolerant infrastructure based on virtualization
  • Install BlackBerry devices wirelessly
  • Establish specialized administration roles
  • Monitor and analyze the overall health of your solution

Professional RIM BlackBerry Technical Support Available Online from Progent
Progent's certified RIM BlackBerry support specialists are accessible by phone to provide prompt technical help to companies in the Madison region or anywhere in the state of Wisconsin. Progent's seasoned remote consulting team has helped businesses resolve network problems and reduce support expenses in every state in the United States and built a substantial base of satisfied customers. (See Progent's client testimonials.)

Progent can provide online consulting support for a wide selection of technologies associated with RIM BlackBerry products such as synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving mobile security. Important RIM BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to perform common support functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned service professionals can in addition assist you to resolve a broad array of issues concerning synchronization, device recognition, messaging consistency, web browsing, wireless connectivity, Instant Messaging, workstation application installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote support for small business networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile technical support expenses at a minimum and, by resolving issues quickly, improves the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can show you how to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures including resolving enterprise activation problems, adding and removing BlackBerry smartphone users, activating passwords, implementing over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry consultants can also help you to operate administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and assist your company to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry engineer offers expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System and IM, implement access control lists, control Microsoft Exchange data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Help from a BlackBerry-Certified Consultant
In order to get in touch with Progent about engineering assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.