Besides providing fast access to guidance from top-tier network professionals and subject matter experts (SBEs) to help Madison, Wisconsin organizations with specific technical problems or strategic initiatives, Progent can provide temporary staffing to deal with more generalized services like PC support, network administration, and Help Desk call center services. Short-term staffing can help businesses to respond to expected or unexpected increases in the need for IT personnel, which may be caused by scenarios like company mergers, site moves, platform migration, paradigm shifts like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also cover gaps resulting from the loss of in-house IT personnel due to vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Services
Progent's short-term supplemental staffing services offer organizations the ability to react to surges in requirements for IT services without dealing with the costs and hassle associated with reviewing and recruiting professional IT help and without the burden of adding to your in-house staff size.
Important aspects of Progent's short-term staffing services include:
Progent's Shared Center Service
- Rapid availability of reliable IT professionals
- Simple engagement, cessation, and re-engagement of services
- Transparent augmentation of your full-time IT team
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
- Close relationship with a top-level, full-service source for IT expertise
Progent's co-managed Help Desk Call Center program is a proven on-going staff augmentation alternative that enables IT groups to divide the work of Help Desk support seamlessly between their full-time network personnel and Progent's extensive team of IT support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's co-managed Call Center service is a joint support solution based on by the industry's leading group PSA platform for managing, service requests, ticketing, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing online and onsite IT expertise for organizations throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Madison, Wisconsin Companies
Progent's nationwide roster of certified engineers offers Madison, Wisconsin businesses a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary IT Staffing for Madison, Wisconsin Businesses
To learn more details about Progent's short-term staffing services for Madison, Wisconsin companies, call 800-993-9400 or visit Contact Progent.