Besides providing fast access to high-level network professionals and subject matter experts to assist Madison, Wisconsin organizations to resolve specific technical problems or strategic projects, Progent offers short-term supplemental staffing to deliver more generalized assistance such as desktop support, IT management, and Help Desk call center services. Short-term staffing makes it possible for businesses to deal with expected or unexpected peaks in demand for IT personnel, which may result from scenarios such as company mergers, site moves, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also fill gaps caused by the absence of full-time IT personnel because of scheduled vacations, illness, resignation, etc.
Advantages of Progent's Temporary IT Staffing Services
Progent's short-term staffing services offer businesses the ability to react to increases in requirements for network services without being saddled with the expense and hassle that come with vetting and recruiting reliable technical help and without the risk of adding to your in-house head count.
Key aspects of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Service
- Fast access to proven network professionals
- Easy engagement, cessation, and resumption of services
- Transparent augmentation of your in-house network support staff
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Strong working relationship with a world-class, full-service source for network expertise
Progent's shared Call Center service is a proven on-going staff augmentation alternative that enables IT groups to share the work of Call Center support transparently between their internal network staff and Progent's extensive team of technical support experts. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk service is a joint service alternative based on by the leading shared PSA tool for managing, service calls, generating tickets, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing online and onsite IT expertise for businesses of all sizes throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Madison, Wisconsin Businesses
Progent's seasoned roster of certified engineers offers Madison, Wisconsin businesses a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary IT Staffing for Madison, Wisconsin Organizations
To find out more about Progent's short-term staffing services for Madison, Wisconsin organizations, call 800-993-9400 or visit Contact Progent.