Besides offering rapid access to guidance from top-tier IT professionals and subject matter experts to assist Madison, Wisconsin businesses with specific IT issues or strategic projects, Progent can provide temporary staff augmentation to deliver more broadly defined services such as PC help, network management, and Help Desk call center services. On-demand staffing can help organizations to deal with anticipated or unplanned increases in the need for IT services, which may result from situations such as company mergers, data center moves, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also fill voids left by the absence of full-time IT personnel due to vacations, illness, termination, etc.
Advantages of Progent's Temporary IT Staffing Services
Progent's temporary supplemental staffing services give organizations the ability to respond to surges in requirements for IT services without dealing with the costs and delays that come with reviewing and recruiting reliable IT personnel and without the risk of adding to your in-house staff size.
Important aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Service
- Fast availability of seasoned network pros
- Easy engagement, termination, and re-engagement of services
- Seamless extension of your full-time IT staff
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
- Strong working relationship with a world-class, full-spectrum resource for IT expertise
Progent's co-managed Help Desk program is a proven flexible staff expansion alternative that allows IT organizations to divide the work of Call Center support transparently between their full-time IT staff and Progent's extensive team of technical support specialists. Working as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk Call Center program is a collaborative service solution based on by the industry's leading group PSA platform for streamlining, service calls, ticketing, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has two decades of experience delivering online and on-premises IT services for organizations across the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Madison, Wisconsin Organizations
Progent's nationwide roster of certified engineers offers Madison, Wisconsin organizations a wide array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term Staffing Services for Madison, Wisconsin Businesses
To find out more details about Progent's short-term staffing services for Madison, Wisconsin organizations, call 800-993-9400 or visit Contact Progent.