Fast and Affordable Remote Support for Madison Wisconsin Networks
For companies located in Madison Wisconsin, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking problems, plus the services of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support experts provide excellent value due to the fact that they have the real-world experience and have access to the advanced tools needed to resolve the majority of information system problems rapidly. This lowers direct costs because solutions use up fewer billable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing policy for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. Unlike many online service organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized technologies and field-tested processes that promote the maximum degree of efficiency for remote engineering help and repair for IT systems of any size. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's remote service group to interface to your company's system remotely without breaching network security.
Progent's advanced service reporting system keeps comprehensive records describing all support that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help rendered to each Progent client by any Progent consultant. This history of issues and fixes is stored as an easily exploitable proprietary database that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote consulting experts can come up with the best resolutions in the least time.
Online services offered by Progent to companies in Madison Wisconsin include:
Authorized Windows Experts
Progent's Microsoft-certified remote support professionals offer network repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop services to help your business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and certifies a consultant's technical skills at the master level. CCIEs know how to resolve even the most stubborn challenges occurring in network design, deployment, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and coming up with alternate approaches or locating program patches. CCIEs offer excellent cost-effectiveness since their deep experience enables them to fix problems quickly. In many instances, less qualified consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can interface to your network using the latest on-line troubleshooting tools in order to perform quick, safe, and affordable analysis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking appliances. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet APs engineering services, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help you to recuperate quickly following a damaging penetration. Security solutions available from Progent include: in depth network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent offers expert online support services to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine physical IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to cover a broad range of computer technologies including system architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in networks that combine Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to Windows or Linux-based solutions. Progent's team-based approach to solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat progression including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Madison Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.
Progentís Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk staff of veteran information technology consultants provides your computer users in Madison Wisconsin quick access to an efficient support resource with years of experience delivering phone consulting and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a major driver of company performance, and Progent's target is to fix rather than simply track network issues.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Team can supply remote advanced engineering support and training in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Madison Wisconsin online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your environment so your network support is proactive and automated. By anticipating looming problems before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and costly service crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate a combination of platforms.
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Madison Wisconsin, Progent's online network support specialists are ready to deliver effective and affordable IT support the instant your business has to have it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to repair computer problems quickly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Madison company relies on a regular independent support technician or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to solve unexpected system emergencies or especially complicated integration problems.
Features of Progent's Online Computer Support for Madison Wisconsin
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services give companies in Madison Wisconsin the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can deliver your company world class IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Madison Wisconsin and is also ideal for networks in more remote areas that lack consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has access to a wide array of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Minimize Costs
Progent provides online help on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone service and requires no periodic retainer for support services delivered during normal working hours. This keeps you from facing big invoices for routine fixes.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers access to on-staff specialists who have experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core support services consist of technology integration, Microsoft Exchange expertise, network security planning, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting support for critical application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
MS Project Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Programming
MySQL Management Support and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient one-stop source for network generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough IT solutions that align with the special needs of your business.
- Sophisticated Online Connectivity Software
Protected online connectivity permits Progent's service experts to observe precisely what your customers see. This makes it easier to produce quick solutions to issues that could otherwise require a costly onsite visit. Sophisticated online connectivity tools and experienced technicians combine to enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite support and automated system analysis.
- Support for Leading VPN Products
Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for High System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-conscious organizations whose workers require immediate access to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical background, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.