Fast Online Support for Madison Wisconsin Computer Systems
For businesses located in Madison Wisconsin, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's remote technical support experts provide exceptional value because they possess the real-world background and have access to the sophisticated technology needed to resolve the majority of information system issues rapidly. This reduces direct costs since service calls require fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with indirect expenses by reducing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be useful.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you receive. In contrast to many remote support firms, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from situations where quick solutions somehow turn into big invoices. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested processes that ensure the highest degree of effectiveness for online engineering help and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's online support team to link to your network without breaching corporate security.
Progent's advanced customer support reporting application maintains comprehensive histories for the support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of all help delivered to each Progent customer by every Progent consultant. This archive of issues and responses is stored as an easily retrievable support knowledge base that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional massive support databases and permit quick access to manufacturers' internal product engineers so Progent's online consulting specialists are able to come up with the best solutions in the least time.
Remote technical support services offered by Progent to businesses in Madison Wisconsin include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote service experts offer computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop services to assist you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and certifies a consultant's technical skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems encountered in network infrastructure planning, deployment, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep expertise permits them to find solutions for problems quickly. In many instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can connect to your network via advanced on-line support tools to perform quick, safe, and economical diagnosis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of connectivity products. Cisco infrastructure consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Wireless Access Points consulting services, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services that can enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist you to recover rapidly following a damaging breach. Security services available from Progent include: comprehensive data security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your messaging system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a wide array of computer technologies such as system architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux environments. Progent's group-oriented approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent phone-based assistance resolving anomalies within UNIX/Linux networks based on leading variants of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to enable small and medium-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Madison Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading PSA platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced information technology experts offers your clients in Madison Wisconsin instant assistance from a dependable technical support resource with extensive background offering phone consulting and online troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a significant enabler of business success, and Progent's aim is to resolve and not merely report network issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply online professional engineering support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom development, and training services, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Madison Wisconsin remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so your network maintenance is proactive and automated. By exposing looming issues before they evolve into downtime, remote monitoring can avoid inconvenient and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support multiple operating systems.
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Madison Wisconsin, Progent's phone-based computer support engineers are ready to deliver expert and economical IT help the instant your business requires it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-site service visits.
Even if your Madison organization deals with a regular independent support technician or employs a full time IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to resolve unexpected system emergencies or particularly challenging integration projects.
Details of Progent's Online Computer Support for Madison Wisconsin
Progent's online support, remote troubleshooting, network security expertise, and network administration services offer companies in Madison Wisconsin the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Madison Wisconsin and is also ideal for customers in more remote regions that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support tools, service information, and continuing education.
- Per Minute Rates to Reduce Costs
Progent provides remote help on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for phone support and imposes no monthly subscription fee for support services provided during regular working hours. This keeps you from facing big invoices for quick fixes.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco can provide access to on-staff specialists who have experience in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Experts group can provide in-depth consulting support for critical business applications. Help available from the Application Experts Group covers:
Dynamics GP Support and Customization
Microsoft Office Project Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Project Management and Software Development
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient one-stop source for network generalists and application experts, Progent is able to tailor fast, affordable, and thorough IT solutions that meet the special requirements of your company.
- State of the Art Remote Connectivity Tools
Protected remote connectivity allows Progent's support professionals to see exactly what your users see. This makes it possible to find quick fixes to issues that might otherwise require a costly personal service call. Effective remote connectivity software and experienced engineers combine to enable Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Support for High Network Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-conscious organizations whose workers require instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of technical experience, refined support software, and familiarity with corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry experience, at the front lines of IT service, performing a broad variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who provide minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by every staff member to every customer. The practice of documenting and archiving service activity allows more effective support and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.