Fast Remote Support for Madison Computer Networks
Urgent Phone Consulting for Madison NetworksFor businesses in Madison or anywhere in the state of Wisconsin, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to resolve most network issues quickly. This lowers direct expenses since solutions use up minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful for businesses that rely on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for online help is structured to leverage your IT service investment. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you actually get. Unlike many online service organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing do away with scenarios where speedy. minor fixes manage to turn into large bills. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized technologies and field-proven methodologies that allow the highest degree of efficiency for remote technical support and troubleshooting for IT systems of any size. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to connect to your network without violating network security.

Progent's advanced technical support reporting system keeps thorough histories for the support that Progent's clients have been provided. Progent's team service personnel have access to the records of support delivered to every Progent customer by any engineer. This archive of issues and responses is structured as a conveniently accessible internal database that permits Progent's remote support experts to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft open up other vast technical support databases and permit quick response from vendors' in-house product engineers so Progent's online service experts can determine optimal solutions in the least time.

Remote support available from Progent to clients in Madison and throughout the state of Wisconsin include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for companies who lack the resources to assemble and manage an internal Help Desk Call Center but who require fast response from an efficient Call Center with professional phone assistance as well as the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless addition to your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to resolve the toughest network challenges, or be ready in hectic situations when your other resources are overwhelmed.

    Progent's Call Center staff of seasoned information technology consultants offers your customers in Madison or anywhere in the state of Wisconsin immediate assistance from an efficient technical support resource with substantial experience offering phone support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a significant enabler of company efficiency, and Progent's policy is to resolve instead of merely document IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team provides phone-based advanced engineering support and training in specific application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Madison, or anywhere in the state of Wisconsin, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so your network support is proactive and automated. By detecting potential trouble spots before they result in network outages, remote monitoring can head off stressful and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems powered by multiple OS platforms.
How Your Madison Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Madison or throughout the state of Wisconsin, Progent's phone-based computer support engineers are ready to deliver professional and economical IT help whenever your organization has to have it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost time associated with on-site service visits.

Even if your Madison office deals with a local freelance consultant or maintains an in-house IT staff that know how to handle typical computer issues, Progentís Microsoft certified consultants can provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to address unexpected network crises or particularly tough integration problems.

Advantages of Progent's IT Support for Businesses in Madison
Progent's online IT consulting services allow your Madison company to realize the benefits of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your network will derive added business value by being more available, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most companies in Madison and throughout Wisconsin, nearby network service providers, whether represented by freelance consultants or an in-house IT staff, can take care of the majority of network issues. On the other hand, major troubles sometimes spring up when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's online support professionals give you a convenient, quick, and budget-friendly solution to augment your regular resources and to pass on valuable knowledge to increase your ability to resolve future issues in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies often depend on individual freelance consultants. While freelance service people carry less overhead than big consulting companies and can often charge lower rates, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the lack of fallback personnel may require your company to go without help during an IT crisis. As your business grows, system downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support expertise to insure your network remains up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often start with an information architecture implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get piled on top of a shaky foundation. When a company grows, stability and expandability problems can hinder the success of the organization. Such badly designed systems need proper analysis, smart long-term planning, and extensive technical knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet current business demands and ease future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to negotiate an ever more complicated maze of technology alternatives available for accelerating business success and enhancing productivity. They do not need a network engineer who is trying to sell a certain vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.