Fast Online Technical Support for Madison Wisconsin Computer Systems
For businesses in Madison Wisconsin, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world background and have access to the advanced technology needed to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since service calls use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support expertise is especially helpful for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you receive. Unlike many remote support firms, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor repairs somehow turn into major invoices. Progent's penchant for solving problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of optimized technologies and proven processes which ensure the maximum level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the staff of Progent's remote service group to link to your computer system remotely without compromising corporate security.
Progent's advanced technical support reporting system maintains extensive records describing the service that Progent's clients have received. Progent's authorized engineers have access to the history of assistance rendered to each customer by any consultant. This database of issues and responses is organized as an easily retrievable internal database that enables Progent's remote support experts to share their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's online service experts are able to come up with the best solutions in the least time.
Online support offered by Progent to clients in Madison Wisconsin include:
Certified MS Windows Experts
Progent's Microsoft-expert remote service engineers offer network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to help you business to deploy, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and certifies a consultant's network technology skills at the master level. Cisco CCIEs know how to resolve even the most difficult problems encountered in network planning, installation, administration, compliance, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad expertise enables them to resolve problems quickly. In typical instances, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using state-of-the-art remote support technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's CCIEs offer assistance with the complete line of Cisco's top-selling selection of infrastructure appliances by providing consulting services such as:
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can improve the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recover rapidly after a serious breach. Security support services available from Progent cover in depth data security assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile access; securing your email infrastructure against spam and DHA attacks; and managing round-the-clock network monitoring.
Progent offers expert remote consulting support to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a broad array of information technologies including system infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that include Linux with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with transitioning from older applications to Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency remote help resolving anomalies within UNIX/Linux networks powered by leading versions of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so that any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Madison Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk team of seasoned network experts provides your computer users in Madison Wisconsin fast access to a reliable network service resource with extensive background delivering telephone-based support and remote repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of company efficiency, and Progent's target is to resolve rather than just track technical issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Team provides online professional engineering support and education in specific business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Madison Wisconsin remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By detecting potential trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid stressful and costly service crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support multiple operating systems.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Madison Wisconsin, Progent's phone-based network support specialists are ready to deliver expert and economical IT support the instant your business has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-site support visits.
Even if your Madison business has a local freelance support technician or maintains an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden system crises or particularly tough integration problems.
Benefits of Progent's Network Help for Companies in Madison Wisconsin
Progent's remote IT consulting services allow your Madison business to have the benefits of immediate, enterprise-level IT support without the cost of managing a full-time IT staff. Your information system will acquire greater business value by becoming increasingly available, productive, and secure. Advantages to your company include:
- Seamless remote expansion of your local IT resources
With most businesses in Madison Wisconsin, local computer service resources, whether consisting of outside consultants or an internal maintenance staff, can resolve typical network problems. However, major troubles may spring up when your regular support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual service people. In these situations, Progent's on-call service professionals give you a convenient, fast, and affordable solution to augment your local help and to convey useful information to improve your capability to resolve downstream problems in-house.
- Less Reliance on Individual Consultants
For network support, smaller organizations commonly depend on individual freelance service providers. Although freelance consultants carry less overhead than big support companies and can often charge marginally less, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the lack of fallback help may require your business to go without assistance during an emergency. As your business expands, network unavailability and problems with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support experts to make sure your IT system is always available.
- Build a Scalable Basis for Smooth Expansion
Organizations often start with an IT architecture implemented on a modest budget. Without a proper framework, slap-dash fixes can get thrown on top of an unstable foundation. As a network grows, stability and scalability problems can impede the productivity of the business. These badly designed systems require proper assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to meet critical business demands and ease downstream expansion.
- Interact with Solution Providers Instead of Product Resellers
Smaller companies require advice and technical education to negotiate an increasingly complex array of product options capable of accelerating business success and enhancing efficiency. They hardly need a network engineer who is attempting to sell a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to match technical consulting with the real needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical experience, fine tuned remote support tools, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, at the front lines of network service, executing a wide variety of IT projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This means that you get not just expert technical help, but also a support engineer with field-tested approaches for using technical knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and asks no retainer for support services delivered during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you will not be tempted to permit less critical problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the service reports sent by every consultant to every client. The discipline of documenting and organizing support records allows more efficient support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few support firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.