Fast Remote Support for Madison Computer Networks
Fast Online Support for Madison SystemsFor businesses in Madison or anywhere in Wisconsin, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage because they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of network problems quickly. Efficient support reduces direct costs since service calls require fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your site. Your organization benefits even more with indirect costs by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote technical support experience is particularly important for organizations that rely on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many remote support organizations, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick repairs somehow end up as large invoices. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested methodologies which allow the maximum degree of effectiveness for online help and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's computer system remotely without compromising corporate security.

Progent's proven customer support database system keeps comprehensive documentation describing the service that Progent's clients have received. Progent's staff service personnel have the benefit of the history of assistance delivered to each Progent customer by any engineer. This archive of issues and fixes is stored as a conveniently searchable support database that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit quick response from vendors' in-house support staff with the result that Progent's online consulting specialists can find optimal solutions quickly.

Remote services offered by Progent to customers in Madison and throughout the state of Wisconsin include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Billing charges for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows clients to complete critical projects within budget and on time. Progent's special online engineering services include:

  • Call Center Services
    Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the money or time to build and maintain an internal Help Desk but who require quick communication with a reliable Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent addition to your established Call Center staff. Progent's Virtual Call Center can serve as a an escalation resource for the most difficult technical problems, or be available in hectic circumstances when your other service providers are swamped.

    Progent's Help Desk team of experienced network consultants provides your computer users in Madison or anywhere in the state of Wisconsin rapid assistance from a large support group with substantial background offering telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center perception as a solid enabler of business success, and Progent's goal is to solve rather than merely annotate IT issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group provides remote professional engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, customization, and training services, see Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Madison, or anywhere in the state of Wisconsin, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to suit your business so that your IT maintenance is proactive and automated. By uncovering potential problems before they result in crashes, proactive monitoring can head off disruptive and costly service failures. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that incorporate multiple platforms.
How Your Madison Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Madison or anywhere in the state of Wisconsin, Progent's online computer support engineers can deliver professional and economical system support the moment your company requires it. More than 15 years of offering online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Madison office deals with a regular independent support technician or employs a full time IT staff that know how to deal with common computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to handle sudden system emergencies or especially tough integration problems.

Details of Progent's Online Computer Support for Madison
Progent's online help, Internet-based troubleshooting, network security expertise, and network management services offer businesses in Madison or anywhere in the state of Wisconsin the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and network management, Progent's professionals can deliver your office enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, refined remote support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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