Immediate Online Technical Support for Madison Wisconsin IT Networks
For businesses in Madison Wisconsin, Progent offers remote help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, as well as the services of CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's online technical support experts provide excellent value because they have the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of information system issues quickly. Efficient support reduces immediate costs because solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with indirect costs by minimizing or avoiding system outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support know-how is especially important in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many remote service firms, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast fixes somehow turn into big tabs. Progent's penchant for dealing with technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of optimized technologies and field-proven methodologies that ensure the maximum degree of efficiency for remote engineering help and repair for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to interface to your company's computer system remotely without compromising corporate security.
Progent's proven customer support reporting application includes extensive records describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of all help rendered to each Progent customer by every Progent consultant. This database of problems and fixes is organized as an easily exploitable internal knowledge base that enables Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's extensive list of accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from vendors' internal support staff with the result that Progent's online service experts are able to arrive at optimal resolutions quickly.
Remote technical services provided by Progent to customers in Madison Wisconsin include:
Authorized MS Windows Support
Progent's Microsoft-certified online support professionals can provide network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to assist you company to install, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for networking consultants, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs can deal with the most complex challenges encountered in network infrastructure design, deployment, administration, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing alternate approaches or identifying software patches. CCIEs represent an exceptional cost-effectiveness since their depth of expertise enables them to find solutions for problems rapidly. In common cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system using sophisticated on-line support tools in order to perform fast, secure, and affordable analysis and repair.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of connectivity products by offering services that include:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISM and CISSP cybersecurity experts offer a range of security services to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux network against assaults or assist you to clean up quickly after a damaging penetration. Security support services available from Progent cover in depth information security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; designing safe architectures for off-site and mobile access; defending your email infrastructure against spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine local resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote support services to cover a wide range of information technologies including system architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent remote help diagnosing anomalies within UNIX/Linux networks powered by popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so all potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Madison Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology experts offers your clients in Madison Wisconsin rapid communication with an effective technical support resource with extensive background offering phone consulting and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a crucial enabler of business success, and Progent's target is to fix instead of merely annotate IT problems.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting Group provides online and in-depth engineering expertise and education in specific business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Madison Wisconsin remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your network support is proactive rather than reactive. By detecting looming trouble spots before they result in downtime, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that incorporate a combination of operating systems.
To contact Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Madison Wisconsin, Progent's online computer support engineers can deliver effective and economical system help whenever your business requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Madison office works with a local freelance support technician or employs a full time IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the experience to deal with sudden network emergencies or particularly tough integration problems.
Details of Progent's Online Computer Support for Madison Wisconsin
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services offer companies in Madison Wisconsin the greatest leverage for your support budget. Whether you require occasional telephone support and remote network repair or ongoing Help Desk support and system management, Progent's professionals can provide your office world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Madison Wisconsin and is also ideal for customers in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent offers remote support on a minute-by-minute basis, so you pay only for the services you receive. Progent requires no minimum fee for online help and asks for no ongoing retainer for services delivered during regular working hours. This saves you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide access to authorized specialists with experience in designing, implementing, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting offerings include system integration, Microsoft Exchange consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting expertise for specific business applications. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management Support and Software Programming
Apple Mac Consulting
Amazon Marketplace Web Service Software Design and Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and thorough information technology solutions that match the specific requirements of your company.
- State of the Art Remote Access Software
Protected remote connectivity permits Progent's support professionals to see exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise demand a costly onsite service call. Sophisticated online access tools and expert technicians combine to enable Progent to resolve most network issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for High System Uptime
For offices with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-conscious companies whose workers need instant access to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical expertise, fine tuned support tools, and familiarity with corporate IT enable companies to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the forefront of IT support, performing a wide range of technical projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not only world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to allow less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every staff member to each client. The practice of detailing and organizing support records results in more efficient support and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.