Fast and Affordable Remote Support for Madison Wisconsin Networks
Fast Remote Technical Support for Madison SystemsFor companies located in Madison Wisconsin, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking problems, plus the services of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide excellent value due to the fact that they have the real-world experience and have access to the advanced tools needed to resolve the majority of information system problems rapidly. This lowers direct costs because solutions use up fewer billable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and related costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged only for the services that you actually get. Unlike many online service organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized technologies and field-tested processes that promote the maximum degree of efficiency for remote engineering help and repair for IT systems of any size. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's remote service group to interface to your company's system remotely without breaching network security.

Progent's advanced service reporting system keeps comprehensive records describing all support that Progent's clients have received. Progent's staff consultants have the benefit of the history of all help rendered to each Progent client by any Progent consultant. This history of issues and fixes is stored as an easily exploitable proprietary database that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow priority access to vendors' internal product engineers so Progent's remote consulting experts can come up with the best resolutions in the least time.

Online services offered by Progent to companies in Madison Wisconsin include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat progression including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems.

    Progentís Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of veteran information technology consultants provides your computer users in Madison Wisconsin quick access to an efficient support resource with years of experience delivering phone consulting and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a major driver of company performance, and Progent's target is to fix rather than simply track network issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team can supply remote advanced engineering support and training in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Madison Wisconsin online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your environment so your network support is proactive and automated. By anticipating looming problems before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and costly service crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that incorporate a combination of platforms.
How Your Madison Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Madison Wisconsin, Progent's online network support specialists are ready to deliver effective and affordable IT support the instant your business has to have it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to repair computer problems quickly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Madison company relies on a regular independent support technician or maintains an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to solve unexpected system emergencies or especially complicated integration problems.

Features of Progent's Online Computer Support for Madison Wisconsin
Progent's online help, Internet-based troubleshooting, network security consulting, and system administration services give companies in Madison Wisconsin the greatest leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can deliver your company world class IT support while permitting you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical background, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

An index of content::

  • 24 Hour Microsoft Exchange Troubleshooting Exchange 2003 Upgrade IT Services

  • IT Consultant Modern Network Security
    ProSight Enhanced Security Protection Consult

    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware.

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    Service Database Consulting

    Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each staff member to every customer. The discipline of detailing and archiving support records results in more effective service and avoids a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

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  • Consultant Windows Server 2008 DirectAccess
    Windows 2008 R2 Network Engineer

    Microsoft Windows Server 2008 R2 features high levels of speed, protection, fault tolerance, scalability, and versatility that improve productivity of local, remote, and mobile workers. Progent's network professionals can provide affordable remote engineering, troubleshooting, and training services to help your company to plan, execute, and manage Windows Server 2008 R2 in order to add significant business value to your network.

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    Compliance Audit Solaris

    If your business operates a Sun Solaris environment or a mixed-platform network, Progent's CISM and ISSAP-certified consultants can help your whole enterprise in a wide range of security areas such as security management procedures, security design and strategies, connection management products and methodology, software development security, business processes security, hardware security, communications, infrastructure and Internet security, and disaster recovery preparedness. CISM and CISSP define the core competencies and international standards of knowledge that network security professionals are expected to master. These accreditations provide executive management the assurance that consultants who have achieved their CISM or ISSAP qualification have demonstrated the background and theory to deliver world-class security support and engineering help.

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  • IP PBX Setup and Support
    24-7 Cisco SIP Infrastructure Solutions Outsourcing

    Progent's Cisco CCIE-certified SIP infrastructure experts can assist organizations of any size to design, deploy, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and can provide cost-effective remote or on-premises expertise to help companies to move efficiently to a modern communications environment that delivers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business and Lync Server for access to a SIP-based IP PSTN trunk.

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  • Configuration Firesight Firepower Management Center Network Consultant

  • Amazon SQS Outsourced Programming
    Amazon Web Services enterprise hybrid cloud solutions Reporting

    Progent can provide cost-effective remote support to help companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

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  • Microsoft Certified Windows Server Hyper-V 2016 Management IT Services
    Windows Server Hyper-V 2016 Management Information Technology Consulting

    Windows Hyper-V 2016 utilizes core features first designed for and refined on Microsoft Azure, one of the world's largest public clouds. This significantly improves the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified consulting team can help you to assess the advantages of Hyper-V 2016 for your organization, configure test environments to confirm the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network architecture for a cloud-centric or hybrid deployment, create and execute a non-disruptive migration plan, train your IT administration and support personnel, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you the highest possible business value.

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  • Catalyst 3560 Switch On-site Technical Support
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    Progent's Cisco-certified CCIE experts can help your business to set up, manage, upgrade, optimize and debug Catalyst switches. Progent can also assist you to enhance the security of Catalyst switches and migrate smoothly from legacy switches to current devices.

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  • microsoft system center 2016 operations manager Technical Support
    MCSE Expert Certified On-site Technical Support scom 2016 ACS database

    Microsoft System Center 2016 Operations Manager helps to promote top performance and maximum availability for key workloads by providing unified, mixed-platform monitoring of physical and virtual infrastructure installed throughout on-premises systems and private and public clouds. Progent's consulting group can provide advanced remote and onsite expertise to help organizations of all sizes to plan, integrate, optimize, enhance and repair SCOM 2016 deployments. Progent can help you to migrate to SCOM 2016 from older releases or from different monitoring platforms, or integrate a variety of monitoring systems into a cohesive infrastructure management solution. Progent can also help you extend your Operations Manager 2016 scope to include infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.

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    Cisco Network Management Network Support Consultant

    Progent's Cisco-Premier network management engineers can show you how to run Cisco's network management utilities along with a variety of powerful third-party applications to create a comprehensive network management strategy to keep your network running reliably, conserve expensive resources, protect your data, revive rapidly from device failure or malicious attacks, and enable you to expand or repurpose valuable resources sensibly and affordably as your business grows.

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  • Meraki Switch Stacking IT Consultant
    Network Consultant Meraki Switch Planning

    Cisco's Meraki MS family of switches are intended for environments ranging from small branches to large campuses. Progent's Cisco-certified consultants can provide affordable online expertise to help your company to design and deploy a productive network architecture that incorporates Meraki switches, simplify network monitoring and administration with Meraki's cloud-based management tools, define policies to ensure compliance, develop and validate a disaster preparedness strategy, and troubleshoot technical issues related to any aspect of your Meraki ecosystem. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to build a unified networking infrastructure.

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  • Wave 2 wireless controller Configuration
    prime infrastructure Support Outsourcing

    Progent can help you to configure Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to maintain and troubleshoot your current Cisco Wi-Fi environment or carry out an efficient upgrade to Cisco's latest Wi-Fi controller technology.

  • Help and Support Windows 2003 Server Microsoft Windows 2003 Information Technology Consulting
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  • SPA500 Series IP Phone Computer Consultants
    Cisco VoIP Phones and Cisco Unity Technology Consulting

    Progent's CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.

  • Information Technology Consulting Cisco Firepower AVC Emergency Network Consultants ASA with Firepower
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  • Integration Services Microsoft Windows Cluster Remote Support Fully Redundant Internet Network
  • Internet Security and Acceleration Server 2006 Specialists ISA 2006 Firewall Consulting Services
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  • Online Troubleshooting Remote Monitoring and Reporting
    Emergency Comprehensive Event Management Integration

    Even if your company has a small network support group and a limited IT budget, your information network can still have the same high availability and responsiveness that once required a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-premier IT consultants, the most recent system management software for proactive monitoring and threshold alarms, and cost-effective service packages such as a help desk service to keep your mission-critical business applications and servers operating.

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    Progent has supported Microsoft Dynamics GP and Great Plains software for almost 20 years and Progent has provided integration, customization, training, and debugging since the product's original release. Progent offers advanced expertise for upgrading legacy Dynamics GP ERP systems. Progent can help you to design, validate, and carry out an efficient upgrade from a a legacy release to the newest release of Dynamics GP.

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    Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important new features plus a revamped structure. These enhancements affect vital facets of IT including ease of administration, high availability (HA), security, operational costs, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you understand the possible advantages of migrating to Microsoft Exchange Server 2013, create an efficient test and deployment strategy, and train your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing online consulting and support and management for Exchange Server 2013.

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    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance problems.

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    Progent provides expertise for security analysis packages including LANguard from GFI for performing a set of automatic system auditing scans to identify potential security problems. Progent has extensive experience with security analysis tools and can help you to understand testing reports and react effectively. Progent can show you how to design protection into your company operations, configure auditing tools, define and implement a protected network environment, and suggest procedures to optimize the security of your network. Progent's security engineers are ready to help you set up a firewall, implement secure remote connectivity to email and business applications, and integrate virtual private network. Progent's qualified security experts can also test the security of web-based software and can conduct extensive security tests of company-wide security to determine your company's compliance with key industry security standards including FISMA, NIST, and ISO.

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    Progent's Juniper-authorized NetScreen consultants can help you to install and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen products to more current Juniper products, and troubleshoot network infrastructure issues in all-Juniper or mixed-vendor environments.

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    Microsoft Virtual Server 2005, hosted on the Windows Server platform and based on technology originally produced by Connectix, provides the power necessary to carry out hardware reduction, software migration, and server isolation projects through virtualization techniques in an enterprise-class IT network with high scalability, manageability, and availability. Microsoft has aimed Virtual Server at companies who want to enhance ROI in application programming and testing, migration from legacy mission-critical software, and server consolidation. Progent's professional Virtual Server experts can help your company to assess and deploy Microsoft Virtual Server 2005.

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    The sophistication and connectivity demands of Microsoft Windows Servers requires a network consulting firm with practical experience and in-depth familiarity with planning and integrating cohesive, comprehensive business technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your business goals. Progentís consulting support can help you with planning, deploying, managing, and supporting Windows Server systems that maximize the productivity of your IT system. Progentís consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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    SQL Server 2014 incorporates significant improvements in key areas such as speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that operates transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and on-premises consulting services including planning, configuration, administration, troubleshooting, and application development services to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 deployment.

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    Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs lower the net operational costs of managing and deploying software by making it easier to copy system images, control mobile computers, and operate management utilities. In addition to alerting you about techniques to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and implement IT tasks that cover areas that Feature Packs are intended to streamline. Progent's adoption and update services can minimize cost and reduce business disruption as you move to new operating systems and applications. Progent's wireless consulting experts can help you define efficient procedures and standards to manage PDAs and intelligent portable phones so your mobile workforce stays productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to develop a security strategy that includes policies, processes and technologies to keep your IT computer system safe.

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    Progent's Palo Alto Networks firewall experts can help you choose, configure, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation cybersecurity solution that extends across your on-premises and cloud-based resources and protects all users at any location with any endpoint device.

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    Exchange Server 2013 incorporates major improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features as well as a revamped structure. These improvements favorably impact vital facets of IT such as manageability, availability, security and compliance, operational costs, collaboration, extensibility, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the possible business benefits of upgrading to Exchange 2013, create a cost-effective validation and rollout strategy, and educate your IT team to manage your Exchange Server 2013 environment. Progent also offers affordable online support and management services for Exchange 2013.

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    When performing IT tasks for corporate customers, Progent uses a phased methodology based on specified milestones so as to meet budgetary, scheduling and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Methodology follows accepted project management standards based on the leading practices described by the Microsoft MSF methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and professional deployment. All facets are documented to provide a comprehensive description of technical services performed and to help in ongoing network maintenance.

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    Progentís Technical Response Center offers nationwide extended hours remote support for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers provide after-hours phone help and online secure network connection to isolate and repair network problems rapidly and economically. The scope of IT experience available from Progent's staff of nationwide service professionals makes it possible to escalate even the most difficult network issues to qualified experts as needed. For urgent problems, the TRC tries to answer your request for support within one hour.

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    Progentís Microsoft certified consultants provide small and medium size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver critical software rapidly and automatically to specified workers, reduce product expense and stay compliant by determining usage profiles, enhance Windows protection by improving your knowledge of weak points and by delivering critical updates, manage your mobile workforce through accepted standards independent of connection or location, and reduce operational expenses by efficiently utilizing the administrative capabilities built into Windows. Progentís SMS consulting professionals can show you how to use SMS economically for automated software and application deployment, security patch administration, and asset tracking management including software and appliance inventory.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it.

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    Progent's Microsoft-certified SQL Server developers and DBAs offer online expertise to help businesses of all sizes to build, administer, and troubleshoot applications based on the Microsoft SQL Server platform and Microsoft's .NET framework. Progent's SQL Server consultants offer support for any phase of the application life cycle in solutions that can include small business or departmental databases to VLDB applications and data warehousing.

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    Progent's seasoned group of IT consultants and subject matter experts have years of background providing online and onsite assistance for organizations of all sizes who need to incorporate Android phones into their IT networks so that users can communicate and collaborate from virtually anywhere. Progent has the breadth of skills to solve network problems that involve multiple vendors and that represent a combination of older and up-to-date technology. Progent provides affordable online expertise to help you with any stage of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed support to help you to handle especially challenging technical issues, or Progent can provide comprehensive project management support to ensure that you complete strategic IT projects on time and on budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and can provide support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also offers customized group or individual classes to help you manage and use Android phones to maximize their business value.

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    Progent's Microsoft certified consultants can help you define and deploy an efficient in-place Exchange Server 2007 migration plan that avoids productivity downtime, simplifies ongoing service demands, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location migrations, Progent has the experience to finish your move rapidly and affordably. Progent's Exchange 2007 help, repair, and consulting services include expertise with the integration of third-party add-ons to Microsoft Exchange 2007 Server that are in keeping with your business goals.

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    Exchange Server 2013 includes significant enhancements to the capabilities of Exchange 2010 and introduces powerful new features plus a redesigned architecture. These improvements affect key IT areas such as manageability, availability, security and compliance, cost of ownership, collaboration, expandability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you understand the potential advantages of upgrading to Exchange 2013, design a cost-effective validation and deployment plan, and train your IT team to maintain your Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and support and management for Microsoft Exchange Server 2013.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a DR system built around Microsoft's cloud-tested Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance network-attached storage using commodity equipment, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, economical deployment of a failover cluster quorum arbitration point.

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    Cisco's security and offsite connectivity technology for small to mid-size businesses offer a complete array of manageable security hardware and software to let you safeguard your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and CCNP qualifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your corporate goals.

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    VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a DR system based on VMware SRM.

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