Fast and Affordable Remote Support for Madison Networks
For companies located in Madison or anywhere in Wisconsin, Progent provides remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote support experts provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to solve most network issues rapidly. This reduces immediate costs because service calls use up minimal billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating system downtime and associated losses stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive remote technical support expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for online help is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you owe exclusively for the support that you actually get. In contrast to typical remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast repairs somehow end up as large invoices. Progent's skill at dealing with problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized tools and field-tested processes which ensure the maximum degree of effectiveness for remote help and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your computer system remotely without violating corporate security.
Progent's advanced technical support reporting system stores comprehensive records for the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of assistance rendered to each client by any Progent consultant. This history of trouble tickets and resolutions is organized as a conveniently exploitable internal database that enables Progent's remote support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and allow priority response from vendors' in-house engineering staff so Progent's online consulting experts are able to find optimal resolutions promptly.
Remote support available from Progent to customers in Madison and throughout the state of Wisconsin include:
Authorized Windows Experts
Progent's Microsoft-certified remote support experts offer computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can assist your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2013 application development, SharePoint 2016 migration support, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to assist you business to deploy, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult challenges associated with network design, deployment, maintenance, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing alternate approaches or locating software updates. Cisco qualified CCIEs are an exceptional value because their deep expertise allows them to resolve problems rapidly. In many instances, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your computer system by means of advanced on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of infrastructure appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection services that can bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to clean up quickly following a damaging breach. Security support services offered by Progent include: thorough data security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile access; defending your email infrastructure from spam and DHA attacks; and managing round-the-clock network monitoring.
Progent offers advanced remote consulting support to help companies of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent process for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad array of information technologies including system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in networks that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major initiatives economically and on time. Progent's special online engineering solutions include:
How Your Madison Business Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting support can support you in establishing an efficient new Call Center or enhancing your established one, identifying or enhancing Help Desk Call Center software to address the special demands of your corporation, or providing occasional online staff to reinforce your in-house Help Desk Call Center team during high-demand events such as software migrations, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology experts provides your computer users in Madison or anywhere in the state of Wisconsin rapid assistance from a reliable support resource with years of experience providing telephone-based support and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a crucial enabler of company productivity, and Progent's target is to fix instead of simply annotate network issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply remote professional engineering expertise and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Madison, or anywhere in the state of Wisconsin, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so your IT maintenance is proactive and automated. By detecting potential issues before they grow into crashes, system monitoring can head off inconvenient and expensive service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that incorporate multiple operating systems.
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Madison or throughout the state of Wisconsin, Progent's online computer support engineers can provide effective and affordable system help the instant your organization has to have it. More than 15 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair network problems quickly while avoiding the expense and lost time associated with on-premises support calls.
Even if your Madison office has a regular independent consultant or employs a full time organization that know how to handle ordinary computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to resolve unexpected system crises or particularly complex integration projects.
Details of Progent's Online Network Support for Madison
Progent's online help, Internet-based troubleshooting, system security expertise, and system administration services give businesses in Madison or throughout the state of Wisconsin unparalleled leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can provide your business enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Madison and is also ideal for customers in more remote areas of Wisconsin that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide range of Microsoft support tools, technical databases, and on-going education.
- Per Minute Billing to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum charge for online support and requires no periodic retainer for support services delivered during regular working hours. This protects you from paying big invoices for routine repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of on-staff professionals with skill in planning, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Experts group offers world-class consulting support for specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Software Development
MySQL Management and Application Design
Apple Macintosh Support
Amazon MWS Application Development
By offering a convenient centralized source for IT generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that fit the special needs of your company.
- State of the Art Online Access Software
Secure remote access allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find quick fixes to issues that could otherwise demand a costly onsite service call. Sophisticated remote connectivity software and experienced technicians together enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Support for Maximum Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-constrained offices whose workers require immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical background, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits per minute. As a result, you pay only for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services delivered during regular business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be tempted to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service reports sent by every consultant to every customer. The practice of documenting and archiving service activity results in more effective support and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.