Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Madison
ProgentProgentís consulting services for IT service organizations in Madison Wisconsin enables you to offer your customers Progent's consulting and Help Desk support under your own branding as a transparent extension of your in-house IT services group. These services can put you on the fast track to add to your revenue, expand your service offerings, create happy clients, and increase your profits.

Progent's roster of network infrastructure experts, PC support technicians, network administrators, and data security consultants have acted as transparent adjuncts to the support groups of some of the worldís largest IT support businesses. Progentís range of technical knowledge enables you to add to the capabilities of your IT support practice, and Progentís close integration with your support team lets you strengthen and preserve your company's brand.

Progent is an IT support firm with 20 years of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of professional services. Progent invoices you directly and performs under your direction to deliver your clients support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of an efficient service desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also a hassle to set up and maintain. Small or niche IT support firms rarely have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an affordable way to retain their own branding while delivering their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing program allow your IT service firm to expand your support volume, the diversity of technical issues your business can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
  • Normal support hours are 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite support in major metros is offered throughout the country at additional cost.
  • You have full control of your clients and billing.
  • Your clients submit service requests through your custom branded Internet portal, an 800 phone number, or by sending a request to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information about Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows you to become a single source for practically all technical expertise your customers may require. You can grow your team and strategic in-house competencies steadily without having to decline new business due to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your in-house IT service team, under your management, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Reporting: Progent utilizes an advanced documentation platform to ensure that all services delivered are fully described. This enables your IT support organization to transfer account responsibilities to internal consultants once you have sufficient staff and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and safely accept more jobs beyond your main areas of expertise and open new territories without assuming the risks involved with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum IT support firm by delivering more solutions to more customers under your own company name.
  • Add to Your IT Support Portfolio: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a reliable resource for expanding your IT service operations.
  • Rapid Problem Escalation: With a large roster of top-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Help Desk support to advanced consulting. Effective remote support saves money and produces fast results.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Madison, Wisconsin Companies
Progent's nationwide roster of certified engineers can provide Madison, Wisconsin businesses a wide range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Support for IT Service Firms in Madison, Wisconsin
For additional details about Progent's consulting program for IT service firms in Madison, Wisconsin, call 1-800-993-9400 or see Contact Progent.