Madison Consultants for Network Support Firms
Transparent Temporary Support Staff Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Madison
Progent’s consulting services for IT service organizations in Madison Wisconsin enables you to offer your customers Progent's consulting and Help Desk support under your own branding as a transparent extension of your in-house IT services group. These services can put you on the fast track to add to your revenue, expand your service offerings, create happy clients, and increase your profits.
Progent's roster of network infrastructure experts, PC support technicians, network administrators, and data security consultants have acted as transparent adjuncts to the support groups of some of the world’s largest IT support businesses. Progent’s range of technical knowledge enables you to add to the capabilities of your IT support practice, and Progent’s close integration with your support team lets you strengthen and preserve your company's brand.
Progent is an IT support firm with 20 years of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (See recommendations from Progent's clients.)
Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of professional services. Progent invoices you directly and performs under your direction to deliver your clients support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for customers who require 24x7 technical support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of an efficient service desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but also a hassle to set up and maintain. Small or niche IT support firms rarely have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an affordable way to retain their own branding while delivering their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing program allow your IT service firm to expand your support volume, the diversity of technical issues your business can handle, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT service firms include:
- Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
- Normal support hours are 5am to 7pm PST, five days per week.
- Extended support is available at additional cost.
- Optional onsite support in major metros is offered throughout the country at additional cost.
- You have full control of your clients and billing.
- Your clients submit service requests through your custom branded Internet portal, an 800 phone number, or by sending a request to your dedicated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated remotely until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows you to become a single source for practically all technical expertise your customers may require. You can grow your team and strategic in-house competencies steadily without having to decline new business due to a gap in expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a transparent extension of your in-house IT service team, under your management, and invoices your firm rather than your customer.
- By-the-Minute Billing: Progent charges by the minute to minimize costs.
- Extensive Reporting: Progent utilizes an advanced documentation platform to ensure that all services delivered are fully described. This enables your IT support organization to transfer account responsibilities to internal consultants once you have sufficient staff and relevant technical skills.
- Safely Grow Your Service Business: You can quickly and safely accept more jobs beyond your main areas of expertise and open new territories without assuming the risks involved with increasing your head count too quickly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum IT support firm by delivering more solutions to more customers under your own company name.
- Add to Your IT Support Portfolio: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a reliable resource for expanding your IT service operations.
- Rapid Problem Escalation: With a large roster of top-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
- Remote Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Help Desk support to advanced consulting. Effective remote support saves money and produces fast results.
- Advanced Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Madison, Wisconsin Companies
Progent's nationwide roster of certified engineers can provide Madison, Wisconsin businesses a wide range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- AD Integration
- Microsoft 365 Configuration
- Microsoft Dynamics GP Expertise
- Azure, Amazon AWS, Google Cloud Platform
- Online Network Troubleshooting
- Work from Home Support
- Cisco Network
- Juniper Expertise
- Cisco Routers Experts
- Cybersecurity Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Development
- Virtual Server Automation
- Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- Smartphone Management
- iPhone Support
- Google Android Smartphone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Learn More About Progent's Consulting Support for IT Service Firms in Madison, Wisconsin For additional details about Progent's consulting program for IT service firms in Madison, Wisconsin, call 1-800-993-9400 or see Contact Progent.
An index of content::
Professional ProSight Email Directory Harvest Protection
Email Bayesian Analysis Engineer
Progent's ProSight Email Guard uses the technology of leading information security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.
Aironet 1500 Access Point Help and Support
Aironet 600 Access Point On-site Technical Support
Progent's Cisco certified Wi-Fi consultants offer economical online and on-premises support for end-of-life and modern Wave 2 Aironet wireless access points and Progent can assist your business to plan and maintain wireless environments that incorporate indoor and outdoor/ruggedized Aironet access points.
Tracking Service Costs Online Support
Service Database Support Services
Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each staff member to every client. The discipline of detailing and organizing service activity allows more efficient support and avoids a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who won’t release the keys to the kingdom.
Cisco Access Point Small Office IT Support
Cisco Certified CCIE Server Migration Specialists
Progent can assist your organization to utilize Cisco's infrastructure products to create a solid foundation for your local, cloud-centric, or hybrid data center and streamline operations in vital areas such as hardware consolidation, security and compliance, versatility, reliability, and disaster recovery.
Emergency 24x7 Support Setup and Support
On-site Support Computer Engineer
For medium-size businesses who need network support, Progent offers a variety of options such as local help, on-line assistance, off-site Call Center, round-the-clock support with automatic network monitoring, emergency staff augmentation, business relocation support, application development, and expert consultation. For medium-size companies in California or other regions covered by Progent's onsite consultants, Progent offers expert on-premises support for fixing technical problems quickly and affordably.
Network Consultant Aironet Access Point Security
Cisco Prime Infrastructure Computer Consultant
Progent's Cisco CCIE-certified Wi-Fi network consultants offer online or on-premises configuration and troubleshooting services to assist you to design, implement, upgrade, tune, manage and troubleshoot Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity solution that is simple to administer and scale. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, location and setup of Aironet Wi-Fi APs to accommodate your specific office layout, building structure, and anticipated network traffic.
64-bit Upgrade Setup and Support
Consult 64-bit Processing
Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and repair a system-wide migration to 64-bit server and desktop operating systems and business applications. Progent can help you pilot your 64-bit environment to verify that it handles all of the key 32-bit programs that you want to retain as well as the latest 64-bit versions of software you plan to run.
Services ProSight Virtual Server Private Cloud Hosting
ProSight Virtual Server Private Cloud Hosting Specialists
Progent's ProSight Virtual hosting services provide small and midsize companies a range of advantages such as reduced capital costs, reductions in operational costs, better executive focus, enterprise-class protection, greater availability, and business continuity.
Integration Support SCCM 2007 Patch Management
SCCM 2007 Asset Inventory Network Consultant
Progent's Microsoft-certified consultants can assist your business to maintain Microsoft System Center 2007 Configuration Manager to simplify operations, improve compliance, and boost productivity by making sure that critical applications are always current, managing product licenses, and monitoring resource usage patterns to help you make informed buying decisions. When you are set to upgrade your SCCM 2007 change management ecosystem, Progent can help you to prepare for and implement a smooth migration to System Center 2012 Configuration Manager.
SIP Security Troubleshooting
Cisco CUBE and ASR Routers Consulting
Progent's Cisco-certified SIP infrastructure consultants can help you to plan, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and can provide affordable remote or on-premises expertise to help you to migrate efficiently to a modern communications environment that offers fast return on investment. Progent's certified Microsoft collaboration experts can assist you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's rich media applications like Skype for Business Server or Lync Server for connectivity to a SIP-based IP PSTN trunk.
Consult Online Crystal Reports Training
Top Security Consulting Companies Online Photoshop Training
Progent provides live remote training for popular desktop applications and operating systems including Office and Office 365 Excel, Word, PowerPoint and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Remote training offers the advantages of conventional physical classroom seminars, such as instant communication between students and teachers, but eliminates the costs of transportation and the hassle of attempting to accommodate the availability of many trainees. Offered to individuals or groups of all sizes, Progent's virtual training permits the trainer to run the class from an online office while the clients can be spread across an office or all over the country. Virtual education utilizes powerful learning mechanisms like virtual white boards, real-time questions, and collaborative applications. Sessions can be brief and personalized to specific topics or extended in time and wider in scope.
Top Ranked Outsourcing Managed IT Services Consulting
Network Management Outsourcing Specialists
Progent's ProSight portfolio of managed IT services are designed to offer businesses who maintain minimal internal network administration and support teams with affordable help from enterprise-class management platforms and technical expertise. Benefits of the ProSight catalog of managed IT services include predictable network maintenance costs, smart automation of routine administrative processes, continual adoption of new information technology, graceful migration from older systems to current solutions, close fit between information technology with strategic goals, guidance from veteran IT experts, and freeing up management to concentrate on business instead of ever-changing network technology.
Cisco Firepower 4000 Series Firewalls Consulting
Firepower Services Remote Consulting
The new Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new installations. Progent's Cisco-premier CCIE network experts can help your company to maintain your current PIX or Cisco ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, configure, tune, administer and debug firewall environments built around ASA firewalls with Firepower Services.
Consultant Telecommuter Helpdesk Services
Top Quality Computer Engineer Offsite Employees Helpdesk
Progent can provide small and mid-size businesses supplemental or comprehensive Help Desk call center support services for an at-home workforce.
Computer Network Consultant Montana
Vermont Networking Specialist
If your business does not require urgent online help but expects to require technical services with your information system soon, you can save time and money and ensure that the appropriate IT skill will be ready when you need it by getting in touch with a Progent sales specialist and signing up as a customer. For details, call 800-993-9400 or email information@progent.com.
VPN Consultant
VPN Configuration
Cisco's security and remote connectivity solutions for small to mid-size companies offer a full range of easy-to-administer protection products to help protect your wired and wireless information system. Cisco's VPN product family includes routers and switches, firewalls, and Virtual Private Network access concentrators. Progent's professional consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who can help your company to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that align most closely with your corporate objectives.
Microsoft Office SharePoint Server 2010 Network Consultants
Office SharePoint Server 2010 Online Consulting
Progent’s Microsoft-certified consultants offer businesses of any size consulting, troubleshooting, and development services for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web-based technology for intelligently connecting people, groups and data. SharePoint Server offers a common location for your workers or clients to connect to, manage, distribute and manipulate useful data, documents, and applications and to interact with one another. Microsoft SharePoint allows quicker and better decisions, more effective sharing across teams and more streamlined business processes. Windows SharePoint Services join employees, customers, workgroups and projects with the information they’ve developed in a way that makes data easy to find, download and apply. Progent's certified SharePoint experts can assist you to manage your existing SharePoint solution or upgrade to the current release of SharePoint.
Microsoft Lync 2013 Remote Consulting
Best Lync Server 2013 Front End Pool Consulting
Lync 2013, now called Skype for Business, allows organizations of any size to build a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing model with IM, presence, audio/video and web conferencing with application sharing and whiteboard, and both IP-based and PSTN telephony enabled for a wide range of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync 2013 consultants and system architects can assist you to assess the advantages of Lync 2013, design an on-premises, cloud-based (via Microsoft Lync Online) or mixed model appropriate for your current and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and deliver custom online and on-premises training to your management team and users. Progent offers in-depth expertise in critical components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with key Office and Office 365 apps including Outlook and PowerPoint.
scom 2016 SQL Server integration Network Consulting
scom 2016 gateway server Remote Consulting
Microsoft System Center 2016 Operations Manager helps to promote consistent performance and maximum availability for critical workloads by providing centralized, cross-platform monitoring of physical and virtual infrastructure deployed throughout local systems and private and public clouds. Progent's consulting group can provide world-class online and onsite expertise to help businesses of all sizes to plan, integrate, tune, enhance and repair Operations Manager 2016 solutions. Progent can help your company to move to Operations Manager 2016 from earlier versions or from different IT infrastructure monitoring products, or combine multiple monitoring tools into a cohesive infrastructure management ecosystem. Progent can also help you expand your SCOM 2016 environment to include resources based in public clouds including Microsoft Azure and Amazon AWS.
Upgrade Solaris to Windows
Solaris-Windows Migration
Progent can assist your business to plan and implement an efficient transition from a Sun Solaris-powered information environment to a network based on MS Windows and suited for supporting Microsoft's powerful office productivity products, commercial applications, and software development platforms. Progent's Solaris, Windows and Cisco engineers and application experts can show you how to guard your information and minimize productivity discontinuity by designing an effective migration plan that protects your current investments in Solaris software and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of existing environment, transition planning and validation, Exchange migration expertise, data and application porting, and processor and media migration and economization.
Top Ranked ProSight Remote IT Management Consultants
Specialist Network Management Outsourcing
Progent's ProSight family of managed services are intended to offer organizations who have minimal in-house IT administration and support staffs with low-cost help from world-class management tools and consulting experts. Advantages of Progent's ProSight line of managed IT services include predictable IT management expenses, automation of routine administrative tasks, continual adoption of the latest technology, smooth migration from legacy technology to current solutions, close fit between information technology with business goals, access to veteran IT experts, and allowing management to focus on business issues instead of fast-evolving information technology.
Example Application School Wireless
School Wireless Case Study
Progent provided a wireless integration solution that enabled a school to increase productivity and eliminate the ongoing expense of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for interfacing separate locations as far as 2.5 miles apart and can extend to even longer distances. This wireless alternative provided improved performance and reliability than recourse to amplifying the 802.11b network, and because it uses the 5.8Ghz spectrum it offered protection against local interference.
Consultant Services UNIX, Windows
Consultancy Solaris with Windows
Progent's UNIX platform support experts offer small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization contact with UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of experience provides you with a convenient one-stop consulting firm to show you how to build and manage a secure and reliable mixed-platform connectivity and communications environment that supports UNIX and Microsoft interoperability by combining Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Amazon AWS hybrid cloud integration Development
Consulting Services Hybrid cloud integration
Progent offers advanced online consulting to help companies integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services that include Azure enterprise hybrid cloud design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Top Microsoft Azure migration Programming Companies
24-7 Programming Company Microsoft Azure migration
Progent can help companies of any size to move any part of their network infrastructure to Microsoft Azure. This can streamline network administration and reduce hardware expense. Azure offers a comprehensive library of public cloud services and Progent can help you to understand the advantages and restrictions of various cloud computing architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and resources and make sure that you avoid the typical errors small organizations make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and VPN tunnels and also to integrate iPhones and iPads and Android handhelds.
Consultant macOS Remote
Mac Network Specialists
Progent offers nationwide remote phone support and troubleshooting services for businesses that run Apple Mac networks or whose information systems include a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's engineers offer macOS and Mac OS X users a range of services including desktop assistance, migration to the most recent edition of OS X from earlier editions of macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X applications. Progent can also help you with Apple iPhone and iPad synchronization and troubleshooting, or migrating to iCloud services. Online technical support provides optimum return for your IT dollar by protecting user efficiency and shortening the time charged for computer repair services. Sophisticated online support technology and skilled service specialists and engineers combine to enable Progent to handle the majority of IT problems without squandering time and money by going to your location. In the vast majority of cases your IT problems can be remediated over the phone or through a combination of telephone help and online access. Progent can put you in touch with Cisco CCIE network experts and CISSP and ISSAP certified security specialists to help you with the most difficult network problems.
Professional Dynamics GP eConnect
Dynamics GP Software Development Remote Support Services
Progent's expertise delivering Microsoft .NET services and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to create custom mission-critical programs and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can show you how to design reports that let you track your business more thoroughly, transforming uncooked data into valuable understanding of your company and customers.
PC Desktop Computer Network Support Firms
Top Ranked Microsoft and Mac Desktop Designers
Progent can provide a variety of low-cost online and on-premises consulting services to assist you to deploy, administer, and troubleshoot workstations and mobile devices based on Windows, Apple macOS/OS X, iOS, Google Android, or Linux.
Citrix Essentials Specialists
Consulting Services Essentials for Hyper-V
Progent's Citrix-certified experts can help your organization to assess the potential business value of the various versions of Citrix Essentials for Hyper-V, assist you to integrate Citrix management utilities with your Microsoft Hyper-V environment, and show you how to deploy Citrix Essentials for Hyper-V to improve the performance, availability, consistency, and fault tolerance of your virtualized network while reducing the cost of resources and operations and streamlining administrative processes.
Enterprise Project Management Services
Project Planning Consultant
For advanced project management assistance, Progent offers access to senior information technology experts with years of experience in technology management, application development, and business process design for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management skills to assist enterprise clients adhere to best practices to make sure development or deployment projects are successfully completed on time and within budget.
