Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Madison
Progent’s consulting services for IT service firms in Madison Wisconsin allows you to offer your customers Progent's consulting and Help Desk support with your own branding as a transparent augmentation of your in-house IT services group. These services can help you add to your revenue, expand your service catalog, satisfy your customers, and improve your bottom line.
Progent's team of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as transparent adjuncts to the IT groups of some of the country's biggest IT service businesses. Progent’s breadth and depth of expertise allows you to widen the capabilities of your IT support business, and Progent’s close integration with your support team lets you promote and preserve your company's brand.
Progent is a network support company with 20 years of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)
Providing Progent's Services Under Your Branding
Progent's consulting program for network service organizations features seamless resale to your clients of professional IT services. Progent bills you directly and works under your direction to provide your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing systems are not only expensive to license and staff, but also challenging to configure and maintain. Smaller IT support organizations rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support firms an economical way to keep their company branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your support volume, the range of technical issues your business can handle, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT service companies include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service organizations allows your support team to act as a sole point of contact for virtually all IT expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without having to turn down new business due to a lack of expertise or the absence of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Madison, Wisconsin Organizations
Progent's nationwide roster of certified consultants can provide Madison, Wisconsin organizations a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:
Learn More Details About Progent's Consulting Support for Network Service Providers in Madison, Wisconsin For additional details about Progent's consulting support for network service organizations in Madison, Wisconsin, call 1-800-993-9400 or see Contact Progent.