Madison Consultants for IT Service Firms
Seamless Temporary Support Staff Help
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Madison
Progent’s consulting services for IT service firms in Madison Wisconsin allows you to offer your customers Progent's consulting and Help Desk support with your own branding as a transparent augmentation of your in-house IT services group. These services can help you add to your revenue, expand your service catalog, satisfy your customers, and improve your bottom line.
Progent's team of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as transparent adjuncts to the IT groups of some of the country's biggest IT service businesses. Progent’s breadth and depth of expertise allows you to widen the capabilities of your IT support business, and Progent’s close integration with your support team lets you promote and preserve your company's brand.
Progent is a network support company with 20 years of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)
Providing Progent's Services Under Your Branding
Progent's consulting program for network service organizations features seamless resale to your clients of professional IT services. Progent bills you directly and works under your direction to provide your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing systems are not only expensive to license and staff, but also challenging to configure and maintain. Smaller IT support organizations rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support firms an economical way to keep their company branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your support volume, the range of technical issues your business can handle, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT service companies include:
- Progent's remote desktop support group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
- Standard support times are from 5am to 7pm PST, five days per week.
- Extended support is available at additional cost.
- Optional on-premises service in major metro areas is offered across the US at additional cost.
- You have complete control of your customers and billing.
- Your customers submit requests via your own branded Internet portal, an 800 phone number, or by directing a request to your dedicated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified remotely until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service organizations allows your support team to act as a sole point of contact for virtually all IT expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without having to turn down new business due to a lack of expertise or the absence of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service group, under your management, and bills you rather than your client.
- Granular Billing: Progent bills on a per-minute basis to reign in costs.
- Extensive Documentation: Progent utilizes an advanced service reporting system to ensure that all IT services performed are thoroughly described. This allows you to shift account responsibilities to internal personnel once you have sufficient people and appropriate skill sets.
- Safely Expand Your IT Support Practice: You can quickly and affordably take on additional jobs beyond your main areas of expertise and serve new territories without exposure to the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support provider by offering more services to more customers under your own brand.
- Add to Your IT Support Portfolio: Progent can provide top-tier support in a wide array of technologies and can be a reliable reservoir of skills for growing your IT support operations.
- Fast Problem Escalation: Thanks to a large team of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Make Your Customers Happy: Satisfied customers stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
- Remote Technical Support Professionals: For two decades, Progent has delivered remote network support from Call Center services to advanced consulting. Effective online support cuts costs while delivering quick results.
- Advanced Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Madison, Wisconsin Organizations
Progent's nationwide roster of certified consultants can provide Madison, Wisconsin organizations a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:
- Exchange 2019 Consulting
- Exchange Server 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory Integration
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Expertise
- Azure, Amazon AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Work from Home Integration
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Consultants
- Cybersecurity Monitoring
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Tech Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Development
- Virtual Server Automation
- Windows Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- Smartphone Management
- iPhone Integration
- Google Android Smartphone Integration
- Ransomware Defense
- Backup/Recovery Solutions
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Setup
- WiFi Site Surveys
Learn More Details About Progent's Consulting Support for Network Service Providers in Madison, Wisconsin For additional details about Progent's consulting support for network service organizations in Madison, Wisconsin, call 1-800-993-9400 or see Contact Progent.
An index of content::
24x7 Juniper SRX210 Router Network Security Auditor
Juniper SRX Firewall Security Evaluation
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
On-site Technical Support Microsoft Proxy Server
Microsoft ISA 2004 Server Specialist
Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds configuring Microsoft ISA Server-based security installations for information systems with multiple offices, mobile workers, and line-of-business web applications. Progent's ISA Firewall consultants are available to assist your small business in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that meets your information protection requirements without overly restricting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Offsite Workers Helpdesk Technology Consulting
Technical Consultant Remote Employees Helpdesk Services
Progent offers small and mid-size businesses overflow or fully outsourced Help Desk call center support for a remote workforce.
Les Kent has a 35-year track record of successful technology integration, corporate administration, sales, and operations. He has shown a talent for creating sophisticated information technology solutions during his time as as a system designer, application developer, project manager, implementation consultant, and troubleshooter for small companies, new ventures, and global corporations.
Microsoft Dynamics GP ERP Support Outsourcing
Dynamics GP Great Plains Accounting IT Consulting
Dynamics GP 2010 financial software is a full-featured business management and analytics solution that unifies data and processes across your company, communicates easily with other solutions, and connects workers, clients and suppliers unrestricted by time or location. Designed for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for financials, analytics and reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and web-based business services. Progent can help you install and manage a reliable, protected computer and network infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains professionals to help your company exploit the full power of Microsoft Dynamics GP 2010.
Penetration Testing Network Security Audit
Cybersecurity Penetration Testing Security Audit Services
Stealth intrusion testing is a key part of any comprehensive IT system security strategy. Progent’s security professionals can run extensive intrusion checks without the awareness of your organization's internal IT staff. Stealth penetration testing shows whether existing security monitoring systems such as intrusion incident warnings and event log monitoring are properly set up and consistently observed.
Online Wireless Site Survey Network Consultant
Wi-Fi RF Spectrum Analysis for Wi-Fi Support and Setup
Progent’s Wireless Site Survey makes it easy to design and install a Wi-Fi WLAN adapted to your environment, providing your business a WLAN that has the reception, speed, load-handling capability, Quality of Service, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed on-premises service.
Largest Business Portal for Dynamics GP Professional
Dynamics GP Visual Studio Technology Professional
Progent's expert application designers and software developers can help your business to build enhancements to Microsoft GP that support the special requirement of your organization while retaining the benefits of Windows integration. Progent can also offer expertise with a variety of software development tools that can be utilized to create user-interface and data integrations with Microsoft GP. These tools include Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Best Technical Consultant Microsoft SQL Server 2014
Network Consulting Microsoft SQL Server 2019
Progent’s Microsoft certified consultants can offer small and medium size businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the speedy creation of enterprise-class business programs that can give your business a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and beyond the corporate firewall. In addition to offering expertise, support and troubleshooting services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information network. Progent can also help you migrate from older editions of SQL Server to Microsoft SQL Server 2005.
24-7 Helpdesk for Remote Workforce Online Help
After Hours Call Desk for Telecommuters Computer Engineer
Progent has two decades of background helping small and mid-size organizations to design, install, optimize, administer, and debug information networks that incorporate teleworkers.
ISA Server Consulting
ISA 2004 Online Support Services
Progent's certified Forefront TMG and Internet Security and Acceleration Server 2006 experts can assist you to design, deploy, and manage a configuration of TMG 2010 or Internet Security and Acceleration Server 2006 on your network that delivers the firewall protection, speed and ease-of-use that your business needs.
ProSight Data Backup and Restore Services Professional
ProSight DPS Backup and Recovery Services Network Consulting
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data.
Emergency CRISC Certified Risk Monitoring Support and Integration
CRISC Risk Identification Help and Support
Progent's disaster recovery planning and business continuity professionals can help you create a disaster recovery strategy in case of an IT system disaster. Progent can show you how to develop a comprehensive disaster recovery strategy that includes periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, high-availability network solution that takes into account reliability issues covering a wide range of infrastructure technologies and procedures.
ProSight ESP Behavior-based Antivirus Consulting
Consultant Services Citrix XenServer Security
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware.
NetApp MetroCluster Design Consulting
NetApp SnapMirror Engineer
Progent offers enterprise customers the help of a NetApp-certified consultant to deliver remote or on-premises support for NetApp's complete portfolio of SAN storage software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN solutions supported by Progent include system dsign, cloud deployment, virtualization, migrations, transparent updates, system management, information assurance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to assist you to resolve problems with NetApp SAN storage deployments efficiently based on leading practices.
Sun Solaris Network Consultants
Cybersecurity Consultancy UNIX
If your company operates a Sun Solaris network or a mixed-platform computer system, Progent's CISM and CISSP-premier security specialists can assist your whole enterprise in a wide array of security topics such as security administration practices, security design and models, access management products and methodology, software development security, business processes security, hardware security, telecommunications, network and web security, and business continuity preparedness. CISM, CISSP and ISSAP define the fundamental competencies and worldwide standards of performance that information security managers are expected to possess. These accreditations give IT management the assurance that those who have achieved their CISM, CISSP or ISSAP qualification have demonstrated the background and knowledge to offer effective security support and engineering services.
Cybersecurity Team Juniper SSG350M Router
Juniper SSG550M Router Computer Security Specialist
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Desktop Monitoring and Reporting Support Outsourcing
ProSight Remote Desktop Management Support Outsourcing
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity.
Windows Server 2012R2 Cloud Specialists
Windows Server 2012R2 upgrade Technology Professional
Progent's certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, create test systems and migration strategies, tune your network for local, multi-site, cloud-based, and hybrid datacenters, train your IT support, team, create a corporate-wide security plan, streamline network management, help with application development, and generate and validate a DR/BC plan.
24/7 Cisco VPN Computer Consulting
24 Hour Cisco Experts VPN Network Consulting
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size company deploy and support Cisco’s security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and provide the flexibility to evolve with your growing business requirements. Progent’s Cisco-Certified network consultants support Cisco’s complete line of hardware and software aimed at eliminating information pilfering, virus and worm outbreaks, Denial of Service attacks, and other security risks to your network. Progent can help you integrate Cisco technology to achieve secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control framework for user certification, authorization, and accounting from an easy-to-use Web interface.
Office Word and SharePoint Consultant Services
Word Web App Specialist
Progent's certified Office Word and Office 365 Word consultants offer a wide range of affordable online consulting services to assist you to maintain your current Microsoft Word environment or assist you to migrate to a current release of Microsoft Office Word. Services offered by Progent's experts include VBA software development, isolating and resolving compatibility problems between different releases of Word, interfacing Word with other Microsoft Office apps like Excel and Microsoft Outlook or with third-party data sources and add-ons,network optimization for dependable. reliable cloud connectivity, security and compliance support, smart phone and tablet integration, and remote training sessions customized for your special requirements.
Cisco Certified Experts wireless controller Network Consultants
WLAN controller Integration Support
Progent can assist your business to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi environment or implement an efficient migration to Cisco's modern Wi-Fi controller products. Progent offers support for physical and software-based Wi-Fi controllers and can assist you to decide which type is appropriare for your Wi-Fi environment. For 802.11ac Wave 2 wireless controller appliances, Progent can provide Cisco 3504 Wi-Fi controller consulting, Cisco 5520 Wi-Fi controller support, and Cisco 8540 Wi-Fi controller consulting.
Small Business Networking Support
24 Hour Small Office Professionals
Progent's Microsoft and Cisco premier network consultants can provide expert help with a broad array of products and technologies and can deliver that assistance online anywhere in the U.S. or onsite in major cities across the United States and anywhere in California. Progent offers online support for networks based on Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that incorporate a combination of Microsoft and UNIX-based platforms. Progent also offers the expertise of Cisco CCIE network engineers for the toughest connectivity issues, as well as the the assistance of CISSP and CISM-accredited security engineers to assist with complex security design and problem solving. Progent has delivered online network support to companies in all 50 states in the United States.
Malware Forensics Integration Services
Signature-matching Virus Protection Technology Professional
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats.
Aironet 2800 Access Point Engineer
Aironet 802.11ac AP Migration Support
Progent's Cisco CCIE-certified wireless infrastructure consultants offer online or on-premises configuration and troubleshooting services to help you to plan, implement, upgrade, tune, manage and debug Aironet Wi-Fi AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your Wi-Fi ecosystem with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is simple to manage and scale. Progent also can provide affordable wireless site surveys to help you to decide the most efficient selection, location and configuration of Aironet Wi-Fi access points to accommodate your unique office layout, building structure, and expected workloads.
Windows 8.1 Security Integration
Consulting Microsoft Windows 8.1 Migration
Progent's Microsoft-certified experts can provide a range of consulting services to assist companies of any size to install, administer, and support networks that include desktops, notebooks, tablets, or Windows phones based on Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to design and configure testing labs to assess Windows 8.1 and plan and execute Windows 8.1 deployment plans following leading practices.
SQL Server 2016 Data Warehousing Online Troubleshooting
Remote SQL Server 2016 Stretch Database Support and Help
SQL Server 2016 offers significant enhancements in performance, scale, data security, availability, BOYD integration, and built-in business intelligence. New features include PolyBase for handling relational and non-relational files in one appliance for data warehousing, Jason integration, Dynamic Data Masking, Mobile Reports, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft-certified consultants can provide online and on-premises expertise to assist businesses of all sizes to deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM, Lync or Skype for Business, and SCOM.
