Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Madison
ProgentProgentís consulting services for IT service firms in Madison Wisconsin allows you to offer your customers Progent's consulting and Help Desk support with your own branding as a transparent augmentation of your in-house IT services group. These services can help you add to your revenue, expand your service catalog, satisfy your customers, and improve your bottom line.

Progent's team of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as transparent adjuncts to the IT groups of some of the country's biggest IT service businesses. Progentís breadth and depth of expertise allows you to widen the capabilities of your IT support business, and Progentís close integration with your support team lets you promote and preserve your company's brand.

Progent is a network support company with 20 years of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's consulting program for network service organizations features seamless resale to your clients of professional IT services. Progent bills you directly and works under your direction to provide your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing systems are not only expensive to license and staff, but also challenging to configure and maintain. Smaller IT support organizations rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support firms an economical way to keep their company branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your support volume, the range of technical issues your business can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop support group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
  • Standard support times are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises service in major metro areas is offered across the US at additional cost.
  • You have complete control of your customers and billing.
  • Your customers submit requests via your own branded Internet portal, an 800 phone number, or by directing a request to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information on Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service organizations allows your support team to act as a sole point of contact for virtually all IT expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without having to turn down new business due to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service group, under your management, and bills you rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent utilizes an advanced service reporting system to ensure that all IT services performed are thoroughly described. This allows you to shift account responsibilities to internal personnel once you have sufficient people and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably take on additional jobs beyond your main areas of expertise and serve new territories without exposure to the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support provider by offering more services to more customers under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide top-tier support in a wide array of technologies and can be a reliable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: Thanks to a large team of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Make Your Customers Happy: Satisfied customers stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has delivered remote network support from Call Center services to advanced consulting. Effective online support cuts costs while delivering quick results.
  • Advanced Industry Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Madison, Wisconsin Organizations
Progent's nationwide roster of certified consultants can provide Madison, Wisconsin organizations a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Consulting Support for Network Service Providers in Madison, Wisconsin
For additional details about Progent's consulting support for network service organizations in Madison, Wisconsin, call 1-800-993-9400 or see Contact Progent.