For small and midsize businesses in Madison or anywhere in Wisconsin, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. This lowers direct expenses because service calls require a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating network outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing policy for online help is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to many remote support firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where fast repairs manage to end up as large tabs. Progent's penchant for solving problems efficiently results in your company conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of optimized technologies and proven processes that ensure the maximum degree of effectiveness for remote technical support and troubleshooting for small business computer networks. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's remote service group to connect to your system without breaching network security.
Progent's proprietary customer support reporting application includes extensive histories for the support that Progent's clients have received. Progent's team consultants have access to the specifics of support provided to every customer by every engineer. This archive of problems and repairs is organized as a readily accessible support knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to additional extensive support databases and allow priority access to vendors' in-house support staff so Progent's remote service experts are able to find optimal resolutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Madison or anywhere in Wisconsin or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's online consulting engineers possess certified skills in a comprehensive set of products and technologies. This breadth of capability allows Progent's engineers to address practically any emergency likely to take place in a small company information system. Certificates earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To help companies with multi-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support provided by Progent to clients in Madison and throughout the state of Wisconsin include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad range of information technology including system infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy management, and migration from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most intractable problems associated with network planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent value since their depth of expertise enables them to resolve even the most difficult problems quickly. In many instances, less qualified engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive immediate support for complex network issues that are lowering business efficiency but are not within the scope of your local computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via state-of-the-art remote support technology in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of networking devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-certified remote service experts offer network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full range of remote desktop support and troubleshooting services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISSP and ISSAP network security engineers offer a variety of system protection services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recover rapidly after a damaging breach. Security consulting services available from Progent include: comprehensive security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile access; protecting your email system against spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help organizations of all sizes connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting professionals for special IT projects that small companies often need. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Madison Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Call Center support alternatives for small and midsize companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for smaller organizations who lack the money or time to assemble and manage an in-house Call Center but who want quick response from an effective Help Desk with proficient phone support plus the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Call Center is designed for bigger companies and serves as a transparent extension of your established Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation alternative to handle the most difficult computer system issues, or be ready in overflow circumstances when your regular resources are too busy.
Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk Call Center or improving your existing one, evaluating or enhancing Call Center software products to handle the particular demands of your corporation, or adding temporary online staff to supplement your in-house Help Desk resources to handle demanding events such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned network consultants gives your customers in Madison or anywhere in the state of Wisconsin rapid assistance from a reliable network service group with substantial experience providing phone consulting and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a key enabler of business efficiency, and Progent's aim is to resolve and not just record technical issues.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff offers remote professional consulting expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft applications such as CRM, Project, MS Word, and Excel. To find out additional information about Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can support the creative facets of Macintosh environments by providing phone-based consulting services and training in graphics, sound, and motion video. Progent's support professionals offer assistance in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures such as scanning or digitizing audio/video or establishing an audio/video production facility.
Remote Network Monitoring Support
Progent can provide companies in Madison, or anywhere in the state of Wisconsin, online network and server monitoring support powered by MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By uncovering potential problems before they result in network outages, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that support a combination of platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.