For small and midsize businesses in Madison or anywhere in Wisconsin, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support services offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. This lowers direct expenses because service calls require a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by reducing or eliminating network outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing policy for online help is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to many remote support firms, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where fast repairs manage to end up as large tabs. Progent's penchant for solving problems efficiently results in your company conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of optimized technologies and proven processes that ensure the maximum degree of effectiveness for remote technical support and troubleshooting for small business computer networks. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's remote service group to connect to your system without breaching network security.
Progent's proprietary customer support reporting application includes extensive histories for the support that Progent's clients have received. Progent's team consultants have access to the specifics of support provided to every customer by every engineer. This archive of problems and repairs is organized as a readily accessible support knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to additional extensive support databases and allow priority access to vendors' in-house support staff so Progent's remote service experts are able to find optimal resolutions in the least time.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Madison or anywhere in Wisconsin or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's online consulting engineers possess certified skills in a comprehensive set of products and technologies. This breadth of capability allows Progent's engineers to address practically any emergency likely to take place in a small company information system. Certificates earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
To help companies with multi-platform networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support provided by Progent to clients in Madison and throughout the state of Wisconsin include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad range of information technology including system infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy management, and migration from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving technical issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure professionals, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most intractable problems associated with network planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent value since their depth of expertise enables them to resolve even the most difficult problems quickly. In many instances, less qualified engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive immediate support for complex network issues that are lowering business efficiency but are not within the scope of your local computer maintenance personnel. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via state-of-the-art remote support technology in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's popular family of networking devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Expertise
Progent's Microsoft-certified remote service experts offer network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of remote PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recuperate quickly following a serious penetration. Security services offered by Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious assaults; configuring firewalls; building secure architectures for remote and mobile access; guarding your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies frequently request. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Madison Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for small organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want quick access to a dependable Help Desk with proficient telephone assistance plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent addition to your existing Helpdesk organization. Progent's Virtual Help Desk can operate as an escalation alternative for complex technical challenges, or be available in overflow instances when your ordinary service providers are overwhelmed.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or improving your established organization, identifying or modifying Call Center software to handle the special needs of your company, or providing occasional phone support personnel to supplement your in-house Help Desk group to handle unusually busy scenarios like software transitions, mass updates, or installing brand new applications.
Progent's Help Desk team of veteran information technology consultants offers your workers in Madison or anywhere in the state of Wisconsin quick access to an effective network service resource with substantial background delivering telephone-based help and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a major enabler of company efficiency, and Progent's target is to fix rather than merely annotate network problems.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides online professional engineering support and training in key application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, MS Word, and MS Office Excel. To learn more concerning Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac consultants can support the imaginative components of Macintosh computing by providing remote help services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a range of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects like scanning or digitizing audio/video or setting up an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Madison, or anywhere in the state of Wisconsin, remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your environment so your network maintenance is proactive and automated. By detecting looming trouble spots before they grow into downtime, proactive monitoring can minimize stressful and expensive service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by multiple OS platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.