For small businesses in Madison Wisconsin, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent value due to the fact that they have the practical background and the sophisticated technology to resolve the majority of information system problems rapidly. This lowers immediate costs because service calls require fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's billing policy for online support is designed to maximize the impact of your network support investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to typical remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where speedy. minor solutions somehow end up as big bills. Progent's penchant for disposing of problems quickly results in your company conserving money.
Progent's Online Service Technologies
Over time, Progent has developed an array of optimized technologies and field-proven processes that permit the highest level of effectiveness for online engineering help and troubleshooting for small company information systems. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's computer system without violating corporate security.
Progent's highly evolved technical support database system includes extensive records for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the history of services rendered to each Progent customer by any Progent consultant. This archive of problems and solutions is structured as an easily retrievable internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft permit access to other vast support databases and allow fast response from manufacturers' in-house support staff so Progent's online service experts are able to determine optimal solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Madison Wisconsin or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online network support professionals possess credentials in a comprehensive array of technologies. This breadth of capability allows Progent's engineers to handle almost any problem that may crop up in a small or midsize company information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help companies with mixed-operating system networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based technical services available from Progent to customers in Madison include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a broad spectrum of computer technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy management, and migration from older systems to current Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies an individual's networking skills at the master level. Cisco qualified CCIEs can handle even the most complex issues encountered in network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their deep experience enables them to solve even the most difficult problems rapidly. In many instances, less seasoned service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so you can get urgent help for serious network infrastructure issues that are crippling business productivity but are not within the experience of your ordinary network maintenance personnel. Progent's CCIE support experts can connect to your environment via sophisticated remote troubleshooting technology to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN solutions.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support experts offer computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help you with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of online desktop services including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISSP and ISSAP security consultants offer a range of system protection services that can enhance the immunity of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your company to recuperate quickly after a damaging breach. Security services offered by Progent cover thorough network security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; setting up firewalls; designing secure architectures for remote and mobile communication; guarding your messaging system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small companies often need. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Madison Wisconsin Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center service offerings for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are designed for smaller businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who want fast response from an efficient Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or revamping your existing one, identifying or customizing Call Center software to handle the unique needs of your corporation, or providing occasional phone support personnel to reinforce your in-house Help Desk resources to handle high-demand events such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your customers in Madison Wisconsin instant access to a dependable support group with extensive background offering phone help and remote diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a key driver of business productivity, and Progent's policy is to resolve and not merely annotate IT issues.
Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group provides phone-based professional engineering support and education in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office Word, and Excel. To read more information concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can nurture the imaginative aspect of Mac computing by delivering phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Madison Wisconsin remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your network maintenance is proactive rather than reactive. By spotting possible problems before they result in full-scale emergencies, automated monitoring can ward off inconvenient and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a combination of platforms.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State