For small companies in Madison or anywhere in Wisconsin, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to resolve most network issues rapidly. This lowers direct expenses since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or avoiding system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike typical remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing eliminate situations where fast repairs somehow end up as major tabs. Progent's skill at disposing of technical issues efficiently translates into your company conserving money.
Progent's Remote Support Technologies
Through years of experience, Progent has developed a set of optimized tools and field-tested processes that allow the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to connect to your network remotely without compromising corporate security.
Progent's sophisticated technical support reporting system keeps detailed records describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the history of support rendered to every client by any Progent consultant. This history of anomalies and fixes is stored as a conveniently accessible internal knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working associations with important vendors such as Cisco and Microsoft permit access to other massive technical knowledge bases and allow priority access to vendors' in-house support staff so Progent's online consulting experts are able to come up with the most efficient solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Madison or anywhere in Wisconsin or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's online network support experts possess credentials in a comprehensive array of products and technologies. This breadth of technical skills enables Progent's engineers to manage virtually any problem likely to take place in a small business information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To provide assistance to companies with mixed-OS networks, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote services Offered by Progent to companies in Madison and anywhere in the state of Wisconsin include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of information technology such as system infrastructure, email systems, network and operational security, UNIX and Windows coexistence, VMware products for server economization and easy management, and transitioning from older systems to current Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the top accreditation for network engineers, and indicates a person's technical knowledge at the master level. Cisco CCIEs can deal with even the most difficult challenges associated with network infrastructure planning, integration, administration, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise enables them to solve even the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get timely assistance for serious network problems that are lowering business productivity but are beyond the scope of your local IT maintenance providers. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of the latest on-line support tools in order to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of networking products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts offer network troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration support,
SharePoint 2019 planning and deployment,
Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of online desktop support services including Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISSP and ISSAP security consultants offer a variety of system protection solutions that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist you to recuperate rapidly after a serious breach. Security services available from Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile communication; securing your messaging system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help companies of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small businesses often request. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Madison Business Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center support services are ideal for small businesses who lack the money or time to support an internal Help Desk Call Center but who require quick response from a reliable Call Center with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or modifying Help Desk Call Center software to address the unique requirements of your company, or providing occasional online personnel to reinforce your existing Call Center team to deal with unusually busy situations such as software migrations, major upgrades, or installing new business software.
Progent's Call Center team of veteran network experts provides your computer users in Madison or anywhere in the state of Wisconsin quick assistance from an efficient technical support group with substantial experience offering phone support and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk recognition as a solid contributor to business productivity, and Progent's intent is to resolve and not just report network problems.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team offers remote and in-depth consulting support and training in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft applications such as CRM, Microsoft Office Project, Word, and MS Office Excel. For additional information on Progent's consulting, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the imaginative elements of Mac systems by providing remote consulting support and training in imaging, audio, and video. Progent's consultants can provide assistance in a variety of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special procedures such as capturing or digitizing audio or video or integrating an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Madison, or anywhere in the state of Wisconsin, online computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By uncovering potential issues before they result in network outages, system monitoring can ward off stressful and costly network crises. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems based on a variety of operating systems.
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.