For small and midsize companies located in Madison Wisconsin, Progent offers help for information systems powered by UNIX or Linux or for networks that include a mix of UNIX and Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the practical background and the advanced tools to solve most information system issues rapidly. This lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's billing model for remote help is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. In contrast to many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid scenarios where quick solutions manage to end up as major bills. Progent's penchant for dealing with technical issues quickly translates into your business saving cash.
Progent's Online Support Technologies
Through years of experience, Progent has refined an arsenal of customized tools and proven processes that promote the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize company information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to access your company's system without breaching network security.
Progent's highly evolved technical support database system stores comprehensive histories of the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of services delivered to every client by any Progent consultant. This archive of problems and fixes is organized as an easily searchable proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft permit access to other massive support databases and permit quick response from manufacturers' internal support staff with the result that Progent's online service specialists are able to find the best resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Madison Wisconsin or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's phone-based technical service professionals offer certified skills in an extensive array of disciplines. This wide range of IT skills allows Progent's engineers to handle almost any crisis that may take place in a small or midsize business information system. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Associate.
To support clients with multi-operating system networks, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services provided by Progent to companies in Madison include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a wide array of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, VMware technologies for server hardware economization and easy administration, and migration from legacy applications to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency remote help for resolving problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and indicates an individual's technical skills at the master level. Cisco qualified CCIEs can resolve the most difficult problems associated with network infrastructure design, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs offer exceptional value because their deep expertise enables them to fix even the most intractable problems quickly. In typical instances, less qualified consultants can struggle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone access to a CCIE so your company can get urgent assistance for complex network problems that are crippling worker productivity but are not within the scope of your regular computer service providers. Progent's Cisco CCIE support experts can tie into your environment via the latest remote troubleshooting tools in order to provide fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers offer computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help you with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote desktop support services including Microsoft Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP and ISSAP network security engineers offer a range of system protection solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help your business to clean up quickly following a damaging penetration. Security consulting services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for contract IT projects that small businesses frequently request. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Madison Wisconsin Company Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk service offerings for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk services are intended for smaller businesses who lack the money or time to create an internal Call Center but who want fast access to a reliable Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or improving your existing organization, selecting or enhancing Help Desk Call Center application software to address the unique demands of your business, or adding occasional phone support personnel to reinforce your in-house Call Center group to handle demanding events such as software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of veteran network consultants gives your workers in Madison Wisconsin instant communication with an effective network service group with years of background providing telephone-based help and online repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center the reputation as a major contributor to company efficiency, and Progent's target is to fix and not simply track technical problems.
Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Project, MS Office Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can nurture the imaginative components of Macintosh environments by providing remote consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide help in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio or video or putting together an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Madison Wisconsin online computer system monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so your network support is proactive and automated. By detecting looming problems before they result in full-scale emergencies, automated monitoring can ward off inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems powered by multiple OS platforms.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
Progent locations in Wisconsin State